GPUG ® Summit 2011 November 8-11 Caesars Palace – Las Vegas, NV Maximize Your Productivity, Stay Connected to Your Community, and See the Benefits of Attending

GPUG® Summit 2011November 8-11

Caesars Palace – Las Vegas, NV

Maximize Your Productivity, Stay Connected to Your Community, and

See the Benefits of Attending Convergence

GPUG® Summit 2011November 8-11

Caesars Palace – Las Vegas, NV

Arlin FisherDynamics CommunitySr. Product ManagerMicrosoft [email protected]

Andy LeapaldtDynamics CommunityMarketing ManagerMicrosoft [email protected]

Presenters

GPUG Summit 2011– Las Vegas www.gpug.com

Agenda

• CustomerSource Overview• Demo of CustomerSource

• Completing Administrative Tasks• Finding Knowledge Base Articles• Accessing Technical Documentation• Using E-Learning

• Dynamics Community Overview• Demo of Dynamics Community• Q&A


What is CustomerSource• Up-to-date

information on your Microsoft Dynamics product and services

• Unlimited access to online training

• Downloadable training materials & learning plans

• Access to the technical support KnowledgeBase

• …much more


Who Can Access CustomerSourceServices for Microsoft Dynamics enables you to realize your full potential every step of the way from your purchase decision through your lifetime as a Microsoft Dynamics customer.

Service Plans for: • Microsoft Dynamics AX• Microsoft Dynamics CRM• Microsoft Dynamics NAV• Microsoft Dynamics GP• Microsoft Dynamics Entrepreneur

Solution• Microsoft Dynamics RMS• Microsoft Dynamics – Point of

Sale• Microsoft Dynamics SL• Microsoft C5 and C5 Light• Microsoft XAL• Microsoft Small Business

Financials

• Business Ready Enhancement Plan

• Software Assurance• Microsoft Services

Premier Support

Additional Plans for Dynamics GP & SL Customers• Business Ready Advantage• Business Ready Advantage

Plus


• Korea• Latin America• Netherlands• Norway• Poland• Portugal• Russia• Spain• Sweden• Switzerland

(French)• Switzerland

(German)• Taiwan & Hong

Kong• Turkey• United States

of America• United

Kingdom

• Australia / New Zealand

• Austria• Belgium

(Dutch)• Belgium

(French)• Brazil• Canada• China• Czech

Republic• Denmark• Finland• France• Germany• Global• Greece• Hungary• Iceland• Italy• Japan

• Additional technical content with partial language views (example - Knowledge Base)

• Product-line views of local sites will depend on product availability in that geography

• Brazilian Portuguese

• Chinese – Simplified

• Chinese - Traditional

• Czech• Danish• Dutch• English – UK • English – US• Finnish• French

• German• Greek• Hungarian• Italian• Japanese• Korean• Norwegian• Polish• Portuguese• Russian• Spanish• Swedish• Turkish

33 sites

23 languages

CustomerSource Availability

Customers automatically assigned local site or global English site view based on:• Customer’s country• Product line• Availability of local siteMulti-national customers can toggle easily between sites.


Knowledge BaseWhat is Knowledge Base?

Troubleshooting for Frequent IssuesHot fixes and workarounds

Short How-To DescriptionsStep-by-step tips and tricks


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Language TitlesDanish 18

Dutch 18

French 21*

German 20*

Italian 18

Norwegian 5

Russian 12

Spanish 19

Swedish 5

UK English 1

US English 41

US English 48 German 1

US English 17

Microsoft Dynamics AX Microsoft Dynamics NAV

Brazilian Portuguese 24

Danish 22

Dutch 22

French 30

German 28

Italian 14

Japanese 29

Russian 24*

Simplified Chinese 27

Spanish 30

US English 91

* 2 titles are Local Functionality

* 2 titles are Local Functionality

US English 410 German 12

US English 145

Data reflects availability as of September 30, 2011

Language Titles Language Titles

US English 33 US English 14

Microsoft Dynamics CRMMicrosoft Dynamics GP

Brazilian Portuguese 9

Danish 1

Dutch 1

French 14

German 14

Italian 14

Japanese 15

Russian 14


Spanish 14

US English 22*

Spanish 11*

US English 57*

US English 86US English 159

* 1 Spanish title is Local Functionality, 12 US English titles are Learning Snacks

Language Titles

* 6 US English titles are Learning Snacks

Training Material and E-Learning Availability


Increase Your Productivity

E-Learning

Learning Plans

Training Materials

Certification Exam Preparation Guides

Instructor-Led Training

Certifications

Available Training and Certifications


Demo of CustomerSource


microsoft.com/dynamics

Microsoft Dynamics Community

CustomerSource

Community

community.dynamics.com | @MSDYNCOMM | #MSDYNCOMM


Growth Chart

• Membership: Over 58K members and growing @ 1.5K/month

• Forums – over 800 postings /month

• Blogs – over 900 posts/month from customers, partners and Microsoft team members

• Video – over 50 community generated how-to videos

• Knowledge Share Activities – community sharing knowledge

2.4 Million visits in 2011


Consume OR Interact

Members Non- Members

• Read Blogs/Forums• Watch Videos• Share Information• Post a Question• Reply to a Question• Receive SLA within

Forums *• Comment on blogs• Host a blog• Network

• Read Blogs/Forums• Watch Videos• Share Information

* Select service plans


A True Community Effort…

Microsoft Support Engineers Guest Columnists Knowledge Share


Demo of Dynamics Community


Appendix


Learn how to use CustomerSourceThis interactive CustomerSource tour will show you how to complete some common tasks within CustomerSource. Click on the link below to start the tour.

http://www.microsoft.com/dynamics/customersourcedemos/en-us/signup/index.html

Access CustomerSource

View an online “Tour”

This interactive CustomerSource tour will highlight many of the features and benefits of CustomerSource. To access click on the link below.

http://www.microsoft.com/dynamics/customersourcedemos/en-us/overview/index.html

Get registeredFor step-by-step instructions on how to activate your account, go to:

http://www.microsoft.com/dynamics/customer/en-us/access-customersource/default.aspx

Activate or update your CustomerSource account to access the benefits of your plan today!



http://www.microsoft.com/dynamics/customersourcedemos/en-us/overview/index.html




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Microsoft Dynamics SL



US English 20 US English 4* US English 2


Microsoft Dynamics Retail Management System

Language TitlesUS English 4

Microsoft Dynamics Forecaster

Microsoft Dynamics Business Portal

US English 5

US English 1


US English 3US English 6

Language TitlesUS English 6

Microsoft Dynamics Small Business Financials

US English 2

US English 22 US English 36 US English 14

US English 12 US English 17US English 63US English 6


Microsoft Dynamics POS

Language TitlesDanish 13

Danish 1

Danish 5

Microsoft Dynamics C5 Microsoft Dynamics FRx/Management Reporter

* 1 title is a Learning Snack



Language Titles

Microsoft Office PerformancePoint

US English 2


US English 3

US English 45

Language TitlesBrazilian Portuguese 3

French 3

German 3


Spanish 3

US English 6*

Microsoft Dynamics Sure Step Methodology

US English 1

US English 5

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* 3 US English titles are Learning Snacks



© 2011 Microsoft Corporation. All rights reserved. Microsoft, Microsoft Dynamics, and the Microsoft Dynamics logo are trademarks of the Microsoft group of companies. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this

presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft

cannot guarantee the accuracy of any information provided after the date of this presentation.

MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Documents

GPUG ® Summit 2011 November 8-11 Caesars Palace – Las Vegas, NV Maximize Your Productivity, Stay Connected to Your Community, and See the Benefits of Attending