GAMIFICATION OF LEARNING AND EXAM PREP articles/Webinars/Gamification... · Title: Juniper Networks Corporate PowerPoint Template Author: Juniper Networks Subject: Juniper Networks

Copyright © 2013 Juniper Networks, Inc.

GAMIFICATION OF LEARNING AND EXAM PREP

DECEMBER 17, 2013

Copyright © 2013 Juniper Networks, Inc. 2

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Welcome

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James Sonderegger,

Education Services Director

Juniper Networks


Business Opportunities

Juniper’s Solution

Lessons Learned

Questions

LET’S DISCUSS


6 Copyright © 2013 Juniper Networks, Inc.

• Address demand for certification exam prep materials

• “Spice up” the learning experience

• Be innovative in our training products

• Appeal to the “next gen” of learners

MULTIPLE “OPPORTUNITIES”


GAME ELEMENTS

• Objectives

• Rules

• Collaboration

• Achievements

• Competition

• Bragging rights

• Mobile



IN CLASSIC MODALITIES

• Instructor Led Training (ILT, ILO, or vILT) • Objectives

• Rules

• Collaboration (team or group projects, chat sessions)

• Achievements (sometimes, when testing and certification are part of the event)

• eLearning • Objectives

• Achievements



One guy with an idea

Secured Support

and Budget

Involved

Others

Delivered to Customers!

MAKING IT HAPPEN

Continuous Enhancement


Over 200

questions written by

Juniper SMEs

Question of

the Day Exam

Topics

Flash Card

Decks

Explanations

for all

questions

Details on why

the correct

answer is the

best choice.


• Channels • SoMe

• Events

• Collateral

• Website

• Driver and flashcard decks free • Revenue not an objective

MARKETING

• Very popular with Juniper corporate

• Internal/external market


JUNOS GENIUS

• Objectives – Engaging exam prep and learning

• Rules – Answer questions, get immediate response and win “stuff”

• Collaboration – Share your work and knowledge

• Achievements – Build a network, Leader Board in Game Center

• Competition – Instructor Challenge, Timed Test

• Bragging rights – Publish to Social

• Mobile – iPad, iPhone and Android



Timed Challenge Mode

60 questions in 60 minutes

Instructor Challenge

Mode

Beat instructor’s - device

achievements

My Network

Build a virtual network with your device

achievements


Additional Features View your achievements, compare

your score, or schedule an live exam.

Continuous Enhancement

• SoMe connections

• Localization

• Increased question pool

• Additional platforms

• More robust interface

• etc



SUCCESS! 5,000 DOWNLOADS IN FIRST 90 DAYS

I will say the

Genius app seems

to be great "Flash

Card" tool, and I

am even enjoying

answering the

questions and

filling in some

gaps in my

knowledge. - J-Net Contributor

This Junos Genius app is pretty cool,

it won't replace the study material

and some hands-on experience with

the devices (or a simulator) but for

sure it allows a candidate to keep the

topics "off the top of the head" while

approaching an exam and maybe

commuting to the office!

Surely a very smart move by Juniper

Networks, in their effort to reach the

one million certificate engineers.

- Independent Blogger

Es una excelente guía de

estudio, ya que puedes

probar tu habilidades antes

de realizar el examen de

certificación, lo cual es una

ventaja porque a la hora del

examen podrás identificar

algunas de las formas en que

las preguntas se van

realizando.

- Spanish on-line publication



LEARNING APP DESIGN WHO’S GAME?


OBJECTIVE AND RULES

• What are the Objectives of your App?

• What are the rules of your App?

• Is there a foundational game structure you can relate it to?

• Turn-based strategy (Chess)

• Simulation

• Puzzle

• Chance

• Flash Cards

• Castle Defense

17



JUNOS GENIUS – OBJECTIVE AND RULES

• Objectives

• Brand Awareness

• Learning & Cert Prep

• Rules

• Foundational Structure = Flash Cards

• Response is required

• Immediate feedback provided


COMPETITIVE ELEMENTS

• What competitive elements will you include in your app?

• Will these be structured as individual competition or team competition?



JUNOS GENIUS – COMPETITIVE ELEMENTS

• “Instructor” Challenge

• Timed Test

• Leaderboards

• Via Game Center



ACHIEVEMENTS

• What achievements will you track in your app?

• How will these relate to your App objective and rules?

• Will achievements drive badging? (Prestige or Privilege?)



JUNOS GENIUS – ACHIEVEMENTS

• Unlock higher ranked instructors by beating lower ranks

• Devices earned by beating instructors

• “My Network” = user configurable

trophy case

• Leaderboard tracking through Game Center


COLLABORATIVE ELEMENTS

• What collaborative elements will you include in your app?

• How can you tie into social networking tools, forums, communities?

• Can you use this to drive and /or track customer loyalty?



JUNOS GENIUS – COLLABORATIVE ELEMENTS

• Use of real instructors as game characters

• “My Network” view sharing via • Email

• Facebook

• Twitter

• Text


• Get corporate marketing/branding on board early

• Iterate enhancements

• Keep simple, be flexible, move fast

• Choose vendor carefully

• Define and schedule QA process

LESSONS LEARNED – LOTS!



James Sonderegger

Juniper Networks

Education Services, Americas

[email protected]

301.662.5073

Q&A


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GAMIFICATION OF LEARNING AND EXAM PREP articles/Webinars/Gamification... · Title: Juniper Networks Corporate PowerPoint Template Author: Juniper Networks Subject: Juniper Networks