Timothy H. Jenssen 93 Minerva Avenue

Hawthorne, NJ 07506

jenssentim1@gmail.com

Current Objective: Securing a career in a high growth, small-medium sized business with a focus on Sales, Account Management, and Customer/Tech Support roles. I’m also looking for a position with ample advancement opportunities and an incentivized salary.

WORK EXPERIENCE

DGA Security Systems Customer Service Account Manager; September 2015 ­ Present

First point of contact for all client inquiries ­ mainly phone calls and emails

Responsible for enforcing security clearance for all security systems (surveillance, burglar alarm, & card access systems)

Processing requests and cases from 40­50 different accounts on a daily basis

LG Electronics, USA Claims Analyst; June 2012­June 2015

Reviewing and processing claims for LG dealers and distributors nationwide, preventing the loss of over $1m worth of

commission fraud

Provided exceptional customer service and established a rapport with several LG vendors nationwide

Developing the LG Sales Portal into a more efficient medium of tracking and submitting claims

Mountford Media, ContentLEAD Business Development Representative; August 2011­January 2012

Made 100+ calls per day scheduling meetings for the external sales team

Generated between 2­5 new meetings per day for the external sales team, many of which signed long term contracts

Informed new prospects of the value of organic SEO services and content marketing strategies

National Institute for Astrophysics, Optics and Electronics (INAOE) Technology Development Analyst (Northeastern Internship) January 2010­May 2010

Conducted thorough market research through developing a personal online healthcare database for the citizens of Puebla,

Mexico

Analyzed and prepared survey data through SPSS software for a final report and recommendation

The Kraft Group, Team Ops DETECT, LLC Sales Lead Generation Coordinator (Northeastern Internship) August 2008­December 2008

Made 80­100 calls per day informing potential clients of innovative drug testing equipment

Provided customer service to current clients and prospective buyers

Prepared marketing pamphlets, fliers and sample packets for use in tradeshows and relevant events

EDUCATION

Northeastern University & Universidad de Las Americas, Puebla Bachelor of Science in International Business; September 2006­August

2011 Concentration: Marketing, Spanish

Awards and Activities: Sigma Alpha Lambda Honor Society, Northeastern University Huskiers and Outing Club (NUHOC), Active Volunteer with the Boston Food Bank.

VOLUNTEER EXPERIENCE

Habitat for Humanity Family Selection Committee ­ Board of Directors; February 2013­Present

Boy Scouts of America Ridgewood, NJ

Eagle Scout; September 1995­ May 2006

SKILLS/INTERESTS

Computer Skills: Advanced in Windows 2000 through 10, Salesforce, and all MS Office applications.

Language Skills: Advanced Spanish, business proficiency

Interests: Skiing, camping, hiking, soccer, biking, swimming, traveling, writing, computers.

REFERENCES AVAILABLE UPON REQUEST

LinkedIn: Tim Jenssen