-
1
Fast and Furious: The moments that matter to Musti
Professor Belinda Tynan, Deputy Vice Chancellor and Vice
PresidentService Improvement and Innovation in Tertiary Education
Conference, 25-26 October, 2018 Melbourne
-
2
Today
Moments that matter
Minimum lovable products
Key facts about RMIT
Context
12345
We always
overestimate the
change that will occur in
the next two years and
underestimate the
change that will occur in
the next ten. Don't let
yourself be lulled into
inaction.
““
- Bill Gates
Innovation
-
3
-
4
Our Students
21,202Part time
14,800VE Students
58,366Full time
16,031International
Students
InternationalStudent
Satisfaction
91.7%
7500+ welcome
calls to new students77,200
HE Students
25,917Students over the age of 24
1800+ mentoring
partnerships
-
5
-
6
-
7
-
8
-
9
-
10
Meet one of our students…
Musti…
https://drive.google.com/open?id=1n4MiOtOQ_dd9C-UL84UXz93bK-Y78UNChttps://youtu.be/xQI6pSLzPZM
-
11
Key principles: Moments that matter
-
12
Innovation
-
1313
-
14
We’re seeing a world in which micro-credentials are shared
across networks
-
16
A digital companion providing
unparalleled support
to every RMIT student,
driving a sense of belonging
during their journey with RMIT
Built and enhanced with students to meet the broad
needs of every type of student
Driven by students Powered by Artificial
Intelligence
Personalised, proactive and contextualised; seamlessly available
24/7 on any channel
Advanced analytics and insights further enabling RMIT and its
staff to better understand and meet student needs
From enrolling to socialising and
graduating, AIDA learns and evolves
with students throughout their
life at RMIT
Evokes the feeling or sensation of connectedness, the experience
of mattering or feeling cared about, accepted, respected, valued,
and important
The primary purpose of AIDA is to deliver a sense of belonging
to students
-
17
PURPOSE VISION OPERATING MODELROADMAP MINIMUM LOVABLE PRODUCT
COMMERCIAL CONSIDERATIONS
Help me get ready for life at RMIT
I’m feeling accepted, informed, confident
Help me when I need personal support
I’m feeling cared for, valued, supported
Help me be successful with my learning
I’m feeling in-control, sure, motivated
Help me do more
I’m feeling Inspired, engaged, balanced
Help me get work experience
I’m feeling connected, guided, ready
VISION
-
1818
Piloting a digital assistant for students - AIDA
-
1919
-
20
Hyper-personalised
Belonging drivers
SeamlessReadyfor
Key journey stages
In control
• AIDA supports students anywhere,anytime
• On Facebook, SMS, web and via any device.
Ready for life & work
Belonging drivers
Key journey stages
-
21
In the future, will this become a student’s personal tutor?
-
22
-
23
It is all about the moments that matter….
Thank [email protected]
Fast and Furious: �The moments that matter to Musti��TodaySlide
Number 3Our Students Slide Number 5Slide Number 6Slide Number
7Slide Number 8Slide Number 9Slide Number 10Slide Number
11InnovationSlide Number 13We’re seeing a world in which
�micro-credentials are shared across networksSlide Number 16Slide
Number 17Slide Number 18Slide Number 19Slide Number 20In the
future, will this become a student’s personal tutor? Slide Number
22It is all about the moments that matter….��Thank you
