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Facts & Figures on the status of the Strategy Implementation 2010 / I
1 | FACTS & FIGURES
Strategic programme controllingTo measure the progress made in implementing the eGovernment Switzerland programme and to accompany the projects appropriately, a strategic controlling process with four dimensions provides the basic information for the steering bodies:
Implementation status
- Implementation status of Prioritised Projects- Achievement of the goals of the eGovernment Strategy
Participation
- Implementation of the Framework Agreement in the cantons and communes
International comparison
- International comparison of the position of eGovernment Switzerland and the ICT infrastructure
Perspective of the target groups
- Evaluation of eGovernment from the perspective of the target groups- Perception of eGovernment by policymakers and media
More detailed information
on the eGovernment
Switzerland programme
can be found on the back
side of this publication.
Additional information: www.egovernment.ch > Implementation / Catalogue
The data on the implementation status of the Prioritised Projects are gathered every 6 months using a direct survey of the Project leader organisations. The figures concerning participation by cantons and municipalities, the perspec-tive of the target groups, and the international comparison of the status are generated yearly using internal and external studies.
eGovernment SwitzerlandeGovernment Switzerland is the joint programme of the Confederation, the cantons and the municipalities to make administrative tasks as citizen-friendly and cost-effective as possible through the use of information and communica-tion technologies (ICT).
Catalogue of Prioritised Projects and Project leader organisations (PLOs).The core elements of the strategy implementation are concrete services and prerequisites listed in the Catalogue of Prioritised Projects. The Project leader organisations are responsible for a coordinated implementation.
0
10
20
30
40
50
18.05.2009 03.11.2009 25.05.2010
y-axis = number of projects
7 1
22
36 42 43Projects without PLOProjects with PLOCompleted projects
The catalogue is reassessed every half year by the Steering Committee and updated as necessary.
As of May 2010, the catalogue lists 45 Prioritised Projects. Two of these have now been completed.
2 | IMPLEMENTATION STATUS
2. FundingThe funding of 40% of the projects has already been secured, but just as many are only partially funded so far. Often, the problems involve initial funding or questions concerning cost distribution between the Confederation and the cantons.
3. Cost-effectiveness24% of the projects report positive cost-effec-tiveness, 6% report negative cost-effectiveness. The monetary benefit of the other projects can be estimated only with difficulty. Their added value is seen primarily in the acceleration and optimization of processes.
Implementation of Prioritised Projects: May 2010
1. Implementation scheduleMore than 50% of the 43 active prioritised projects are progressing according to schedule. Delays arise when complex political and federal processes need first to be coordinated or resource problems occur.
April 2009
30.11.2007
2008 2009 2010 2011 2012 2013
28.10.2008 18.05.2009
May 2010November 2009
Funding completedFunding securedFunding partially securedFunding not securedNo informationPLO unassigned
LeistungenLeistungen ohne ffOVoraussetzungenVoraussetzungen ohne ffO
noch nicht begonnen ffO offen Planung offen Initialisierung Konzept Pilot Realisierung Betrieb
0
10
20
30
40
50
0
10
20
30
40
50
0
10
20
30
40
50
y-axis = number of projects17 17
2
22
22
18
16
14
11
655
2
April 2009
y-axis = number of projects
November 2009
May 2010
CompletedOn scheduleDelayedImplementation threatenedNo informationPLO unassigned
0
10
20
30
40
50
2826
655
31
2
54 8
13
6
4. Impact on cantons and on the private sectorAbout 70% of the Prioritised Projects have an impact also on the IT portfolios and IT strategies of the cantons, concerning, among other things, financial, legal or organizational issues. On average, 60% of the total investments flow into the private sector in the form of mandates.
November 2009
May 2010April 2009
CompletedPositive cost-effectivenessNegative cost-effectivenessNot quantifiableNo informationPLO unassigned
0
10
20
30
40
50
y-axis = number of projects
86 2
11
24
3
5
23
5
17
11
17
10
6
Source: eGovernment Switzerland Programme Office, Survey 2010/I
Additional information: www.egovernment.ch > Controlling process
CompletedAll cantonsNo informationPLO open
Projects with an impact on the cantons
May 2010
33
10
2
CompletedImpact on all cantonsNo informationPLO unassigned
Number of projects with an impact on the cantons
April 2010
33
9
12
Not quantifiableNo information80-100%10-80%0%CompletedPLO open
Volume of mandates(in percent of total investment)
12
12
12
2 43
May 2010
3 | PARTICIPATION
Common objectivesMore and more cantons harmonize their eGovern-ment strategy with the Switzerland‘s eGovernment Strategy. Controlling activities are more comprehen-sive and are taken more seriously.
The chart shows the share of cantons that have based their eGovernment strategy on Switzerland‘s eGovernment Strategy.
Ensuring interoperabilityCompliance with eCH standards and data protection guidelines is improving at all three levels of the State; however the communes are lagging behind the cantons and the Federal Administration.
The chart shows the share of cantons using eCH standards and those with policies governing data protection.
Available transactionsWhile the number of eGovernment transactions offered by communes is stagnating, the cantons have significantly expanded their offerings. Not only the degree of increase distinguishes the cantons from the communes, however; the offerings at this level are more comprehensive in general. In terms of availability of information in particular, coverage is now practically nationwide. The leading cantons in terms of available transactions include among others Thurgau, Bern and Zurich.
Participation of cantons and municipalities
2008 2009
1315
200920080
5
10
15
20
26
Cantons, share completely + partially
y-asis = cantons
2008 2009
1315
200920080
5
10
15
20
26
Number of cantons that have based their strategy on the swiss eGovernment strategy completely or partially
y-axis = cantons
ZH
FR
SO
BSBL
SH
ARAI
SG
GR
AG
BE
TG
TI
VD
VS
NE
GE
JU
LU
UR
SZ
OWNW GL
ZG
Benchmarking: Transaktionsangebote der Kantone und Gemeinden
Above average at municipal and cantonal levelAbove average only at municipal levelAbove average only at cantonal levelBelow average at municipal and cantonal levelBelow average at municipal level, did not participate at cantonal level
kantonales und kommunales Angebot
0
5
10
15
20
26
2008
22 2321 22
2009
Number of cantons having implemented data protection guidelines completely or partiallyNumber of cantons applying eCH standards
y-axis = cantons
Source:«Administration and eGovernment» study, gfs.bern, 2009
Additional information: www.egovernment.ch > Documentation > Facts and figures > Studies
4 | PERSPECTIVE OF TARGET GROUPS
Satisfaction of private sector with eGovernment offerings The private sector has in general a positive attitude towards the Internet offerings of the administrations. A majority considers the Internet offerings of the State administration as a whole as well as individu-ally at the federal, cantonal and municipal levels to be good.
Use of eGovernment in the administrationsAt all three levels of the State, e-mail is heavily used in transactions with other authorities. Online platforms are also increasingly used, in the mean-time also at all three federal levels. The quality of the online tools used appears to be rising rapidly. The number of complete electronic transactions is increasing.
Satisfaction of the population with eGovernment offeringsThe attractiveness of the Internet offerings of the administrations is demonstrated by their important use as a source of information. 71% of respondents with Internet access believe that the administration‘s Inter-net offerings meet their needs. 86% are very satisfied or quite satisfied with the existing online services.
eGovernment from the perspective of target groups
0%
20%
40%
60%
80%
100%
2006
56%
70% 73%79%
2007 2008 2009
Satisfaction of the private sectorSum of “quite good” and “very good”
Source: “Businesses and eGovernment” study, gfs.bern, 2009
0
20%
40%
60%
80%
100%
2008
84%
71%
86%
2009
Administration’s Internetofferings meets + strongly meets needs*Very satisfied and quite satisfied
*survey started in 2009
Source: “Population and eGovernment” study, gfs.bern, 2009
0
20
40
60
80
100
2008
13%20%
15% 17%23%
16%
2009
MunicipalitiesCantonsConfederation
Use of online platforms:
Source: “Population and eGovernment study”, gfs.bern, 2009
Additional information: www.egovernment.ch > Documentation > Facts and figures > Studies
Source: «Businesses and eGovernment» study, gfs.bern, 2009
Source: «Population and eGovernment» study, gfs.bern, 2009
Source: «Administration and eGovernment», gfs.bern, 2009
5 | INTERNATIONAL COMPARISON
eGovernment Benchmark Survey of the EUAccording to the eGovernment Benchmark Survey of the EU, Switzerland was ranked significantly below (32%) the EU average in terms of online availabi-lity (27 EU member States plus Iceland, Norway, Croatia and Switzerland). Of 20 defined services, an average of 71% are fully available online throughout the EU. The leading countries are Austria, Malta, Portugal and the UK. With regard to the online sophistication of the 20 basic services, Switzerland has made some impro-vements since 2007. Nevertheless, it is still ranked 28th, at the back of the pack, with a rate of 67% compared to an average of 83% in the EU.
In terms of eProcurement capacity (procurement process for goods and services via the Internet), the EU+ average is 56%, far below the goal of 100% set out for 2010. Growth has been substantial, however. Switzerland achieves a rate of 41%.
Other international comparisonsThe IBM and WEF readiness indexes asses-sing IT infrastructure and framework conditions continue to rank Switzerland highly compared to other countries. In IBM‘s «E-Readiness Report», Switzerland ranks 12th out of 70, and it ranks 4th out of 134 countries surveyed in the WEF‘s «Global Information Technology Report».
0
10
20
30
40
50
60
70
80
2006 2007 2009
Ausbaustand Online Angebot im Europäischen Vergleich49%
59%
71%
Verfügbarkeit EU
0
20
40
60
80
100
2001 2002 2003 2004 2005 2006 2007 2008 2009
Vergleich der Verfügbarkeit von Online Dienstleistungen im Europäischen Vergleich
49%45%
59%66% 65%
70%75% 76% 76%
83%
55%60% 61% 62% 60% 60%
67%
Schweiz
Mittelwert EU
0%
20%
40%
60%
80%
100%
2006 2007 2009
Availability in the EUAvailability in Switzerland
0%
20%
40%
60%
80%
100%
2006 2007 2009
75%
49%
59%
71%
62%
11%
21%
60%67%
76%83%
EU implementation rateSwiss implementation rate
32%
0
10
20
30
40
50
60
70
80
2006 2007 2009
Ausbaustand Online Angebot im Europäischen Vergleich49%
59%
71%
Verfügbarkeit EU
0
20
40
60
80
100
2001 2002 2003 2004 2005 2006 2007 2008 2009
Vergleich der Verfügbarkeit von Online Dienstleistungen im Europäischen Vergleich
49%45%
59%66% 65%
70%75% 76% 76%
83%
55%60% 61% 62% 60% 60%
67%
Schweiz
Mittelwert EU
0%
20%
40%
60%
80%
100%
2006 2007 2009
Availability in the EUAvailability in Switzerland
0%
20%
40%
60%
80%
100%
2006 2007 2009
75%
49%
59%
71%
62%
11%
21%
60%67%
76%83%
EU implementation rateSwiss implementation rate
32%
25
20
15
10
5
0
2002 2003 2004 2005 2006 2007 2008 2009 2010
Ranking in the study «E-Readiness Report GLOBAL (IBM)»
Ranking in the study «The Global Informa-tion Technology Report»
y-axis = Swiss ranking
4 4
810
3 3
55
5
4
9
12
International comparison of the position of eGovernment Switzerland
Additional information: www.egovernment.ch > Documentation > Facts and figures > Studies
Source: «EU eGovernment Benchmarking Survey», CapGemini 2009
Source: «IBM eReadiness Rankings 2009», IBM
Source: «The Global Information Technology Report 2008-2009», WEF
Roadmap trend analysis
6 | ROADMAP
2008 2009 2010 2011 2012 2013
noch nicht begonnen ffO offen Planung offen Initialisierung Konzept Pilot Realisierung Betrieb
0
10
20
30
40
50
5 3 7
1828
30
571
16
2
9 9 10
5
11
22
13
11
9
9
10
11
265
6
Roadmap eGovernment Switzerland: Services, state May 2010
Roadmap eGovernment Switzerland: Prerequisites, state May 2010
Source: eGovernment Switzerland Programme Office, Survey 2010/I
Additional information: www.egovernment.ch > Implementation/Catalogue > Strategic planning (Roadmap)
Not yet launchedPLO unassignedNot yet planned
Initialisation/CoordinationConcept
Pilot project (<10% services realized) Nationwide realization (10-80% services realized)Nationwide operational (>80% services realized)
By the end of 2011, more than 50% of the projects in the current catalogue will be launched and be operational throughout Switzerland.
y-axis = number of projects
A1.01 Formation of companies SECO A1.02 Transfer of salary data from companies Association Operational >80% as from 2014 SwissdecA1.03 Processing of transactions between compensation funds Associations and their members eAHV/IVA1.04 Customs clearance for goods Swiss Federal Customs Admin.A1.05 Processing of public tenders including submissions, evaluations Association simap.ch A1.06 Application for construction permit BPUK
A1.07 Ordering and obtaining certifi ed register extracts Federal Offi cea-h of Justice (FOJ)A1.12 Notifi cation of address changes, relocations SVEK Not yet plannedA1.13 Electronic voting Federal The progress in realization is different in the 26 cantons. Operational > 80% as from 2025 Chancellery A1.14 Access to geobasis data and interactive map applications e-geo.ch A1.16 Agricultural sector administration (ASA 2011) Federal Offi ce for Agriculture A1.17 Data Access to Swiss Environmental Observation Network NUS Programme Offi ce A1.18 Change announcements of civil status Federal Offi ce of Justice A1.19 eGRIS PO eGris A2.01 Portal VAT Swiss Federal Tax Administration Swiss Federal Tax Administration A2.02 Processing of profi t and capital tax returns Swiss Tax Conference A2.03 Processing of deadline extension applications for the submission Swiss Tax of individual tax returns Conference Operational >80% as from 2014A2.04 Services of motor vehicle offi ces Association of road traffi c departments Not yet plannedA2.05 Application and payment for parking permit SCI, city and communal IT A2.06 Search and notifi cation of lost-and-found objects SCI, city and communal IT A2.08 Access to legal data KKJPD
A2.10 Work-related authorisations Swiss labour offi ces Association Not yet planned
No. Project ffO 3102 2102 1102 0102 9002 8002 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
B1.02 Legal foundations FSUIT B1.03 Uniform inventory and reference database for public services Fed. Chancellery E-GovernmentB1.04 Uniform person identifi er Swiss statistics B1.05 Uniform company identifi er Swiss statistics Progressive implementation B1.06 eGovernment Architecture Switzerland FSUIT
B1.07 Standardisation of personal data eCH- exp.group Notifi cation B1.08 Standardisation of company and salary data Association swissdec B1.09 Register harmonisation Swiss statistics B1.10 Organisation for the development of a national geographical data e-geo.ch infrastructure (NGDI) B1.11 Nationwide exchange standard for electronic documents and fi les eCH Records ManagementB1.12 Standardisation of object data eCH, expert group of object data B2.01 Access to electronic public services (portals) Fed. Chancellery E-GovernmentB2.02 Directory and competence service of the Swiss authorities Fed. Chancellery E-GovernmentB2.04 Service for electronic forms SECO
B2.05 Service for electronic data exchange Swiss statistics B2.06 Service for identifi cation and administration of privileges eCH- Identity and Accessmgmt.B2.07 SuisseID SECO B2.08 Electronic invoicing and payment FFA Operational >80% as from 2014 B2.09 Electronic archive service Conf. directors of archives Not yet plannedB2.10 Services to support the processing of electronic receipts Federal offi ce of justice B2.11 Integrated network infrastructure for all administrative levels Swiss IT conference
No. Project ffO 3102 2102 1102 0102 9002 8002 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
Impressum
Published, edited and distri-
buted by:
Programme Office
eGovernment Switzerland
Federal Strategy Unit for IT
(FSUIT)
Friedheimweg 14
CH-3003 Berne
www.egovernment.ch
Edition:
July 2010
Rights:
All rights reserved
© Copyright eGovernment
Switzerland
eGovernment Switzerland programmeeGovernment Switzerland is the joint programme of the Confederation, the cantons and the municipalities to make administrative services as citizen-friendly and cost-effective as possible through the use of information and communication technologies (ICT).
Framework AgreementeGovernment in Switzerland will only be effective if all three levels of the State cooperate and network with each other. The cooperation of the Confederation, the cantons and the communes is governed by the “Framework Agreement on eGovernment Cooperation in Switzerland”.
Catalogue of Prioritised ProjectsImplementation of the strategy is decentralised but coor-dinated. The projects implemented within the framework of the eGovernment Strategy are listed in the Catalogue of Prioritised Projects, which is evaluated regularly by the Steering Committee and updated as needed. The catalogue distinguishes services from prerequisites.
Project leader organisationsThe Project leader organisations (PLOs) are the driving force behind strategy implementation. They coordinate implementation of the Prioritised Projects. The Steering Committee appoints the Project leader organisations.
Steering Committee and Advisory BoardThe Steering Committee bears the responsibility for implementing the eGovernment Strategy Switzerland. It consists of a total of nine members: three represen-tatives of the Confederation, three representatives of the cantons, and three representatives of the cities/communes. The Steering Committee is advised by the Advisory Board. The Advisory Board is composed of a maximum of nine experts from administration, private sector and academia.
Programme OfficeThe eGovernment Switzerland Programme Office is the service centre for coordinated implementation of the national strategy and serves as the administrative unit of the Steering Committee and the Advisory Board. It is the contact point for the Project leader organisations, manages the implementation instruments, and makes them available on the Internet. The Programme Office is funded by the Confederation and is hosted by the Federal Strategy Unit for IT (FSUIT).
Partner organisationsConference of the Cantonal Governments (CCG)The purpose of the CCG is to promote cooperation among cantons and to ensure the necessary coordinati-on and information of the cantons with respect to federal matters that are relevant to them.www.kdk.ch
Federal Strategy Unit for IT (FSUIT)The FSUIT is the administrative unit of the Federal IT Council (FITC). It prepares the basis for decisions on the strategic orientation of IT in the Federal Administration.www.isb.admin.ch
