EMC Documentum eRoom 7.4.4 Release Notes - IvyPress content

EMC® Documentum®

eRoomVersion 7.4.4

Release Notes

EMC CorporationCorporate Headquarters:

Hopkinton, MA 01748-91031-508-435-1000www.EMC.com

Copyright© 2012 EMC Corporation. All rights reserved.

EMC believes the information in this publication is accurate as of its publication date. The information is subject to changewithout notice.

THE INFORMATION IN THIS PUBLICATION IS PROVIDED AS IS. EMC CORPORATION MAKES NO REPRESENTATIONSOR WARRANTIES OF ANY KINDWITH RESPECT TO THE INFORMATION IN THIS PUBLICATION, AND SPECIFICALLYDISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Use, copying, and distribution of any EMC software described in this publication requires an applicable software license.

For the most up-to-date listing of EMC product names, see EMC Corporation Trademarks on EMC.com.

All other trademarks used herein are the property of their respective owners.

Revision History:February 2012: Initial Release

Table of Contents

Chapter 1 Product Description .................................................................................... 7Obtaining the product ...................................................................................... 7Installation ....................................................................................................... 7Documentation................................................................................................. 8Technical support ............................................................................................. 8

Chapter 2 New Features and Changes ......................................................................... 9New features and changes for version 7.4.4 ........................................................ 9Certification with Windows Server 2008......................................................... 9Certification with Microsoft SQL Server 2008.................................................. 9Certification with Microsoft Office 2010 ......................................................... 9Support for Mozilla Firefox 7.0 ...................................................................... 9

New features and changes for version 7.4.3i ....................................................... 10New features and changes for version 7.4.3h ...................................................... 10Support for Microsoft Internet Explorer 9.0 .................................................... 10

New features and changes for version 7.4.3g ...................................................... 10New features and changes for version 7.4.3f ....................................................... 10New features and changes for version 7.4.3e....................................................... 10New features and changes for version 7.4.3d ...................................................... 10New features and changes for version 7.4.3c....................................................... 10New features and changes for version 7.4.3b ...................................................... 11New features and changes for version 7.4.3a....................................................... 11Support for Mozilla Firefox 3.6 and later ........................................................ 11Updated script for eRoom client plug-in ........................................................ 11

New features and changes for version 7.4.3 ........................................................ 11Certification with Windows 7 ........................................................................ 11The unread marker in My eRooms page is removed........................................ 11Room Object Count Limit Notification ........................................................... 12eRoom Server Memory Management ............................................................. 12

Chapter 3 Environment and System Requirements ..................................................... 13System Requirements for eRoom Real Time Services .......................................... 17

Chapter 4 Upgrade Notes ............................................................................................ 19Upgrading to eRoom 7.4.3, 7.4.3a, 7.4.3b, 7.4.3c, 7.4.3d, 7.4.3e, 7.4.3f,7.4.3g, 7.4.3h, or 7.4.3i ....................................................................................... 19Upgrading eRoom ............................................................................................ 19eRoom stop file............................................................................................. 19eRoom SMB customer upgrades .................................................................... 19

Chapter 5 Bug Fixes in this Release ............................................................................ 21

EMC Documentum eRoom Version 7.4.4 Release Notes 3

Table of Contents

Chapter 6 Known Problems and Limitations ............................................................... 31Known problems .............................................................................................. 31Limitations....................................................................................................... 42

Chapter 7 Technical Notes ........................................................................................... 43Using rights management in eRoom .................................................................. 43Cannot search for content in protected files .................................................... 43IRM client versions ....................................................................................... 43IRM administrative account .......................................................................... 43IRM client single-sign-on (SSO) with eRoom .................................................. 44

Using eRoom with Microsoft Windows 2003 SP2 ................................................ 44Using eRoom with Microsoft Windows 7 and Windows Vista.............................. 44Installing eRoom plug-in on Microsoft Windows 7 andWindows Vista ............ 45Using Web Folders in eRoom on a new install of Windows 7 andWindows Vista ............................................................................................. 45Adding eRoom as a Trusted Site .................................................................... 46Approving the rich text editor control ............................................................ 47

Running eRoom indexing server on a VMware image ......................................... 48Installing the eRoom plug-in as Power User on Windows 2003 ............................ 48

4 EMC Documentum eRoom Version 7.4.4 Release Notes

Table of Contents

List of Tables

Table 1. Supported deployment environment ..................................................................... 13Table 2. Hardware Requirements ....................................................................................... 16Table 3. eRoom Real Time Services..................................................................................... 17Table 4. Bug fixes in eRoom version 7.4.3 ............................................................................ 21Table 5. Bug fixes in eRoom version 7.4.3a .......................................................................... 24Table 6. Bug fixes in eRoom version 7.4.3b .......................................................................... 25Table 7. Bug fixes in eRoom version 7.4.3c .......................................................................... 25Table 8. Bug fixes in eRoom version 7.4.3d.......................................................................... 25Table 9. Bug fixes in eRoom version 7.4.3e .......................................................................... 26Table 10. Bug fixes in eRoom version 7.4.3f........................................................................... 26Table 11. Bug fixes in eRoom version 7.4.3g .......................................................................... 26Table 12. Bug fixes in eRoom version 7.4.3i ........................................................................... 27Table 13. Bug fixes in eRoom version 7.4.4 ............................................................................ 27Table 14. Known issues in eRoom versions 7.4.3, 7.4.3a, 7.4.3b, 7.4.3c, 7.4.3d, 7.4.3e,

7.4.3f, 7.4.3g, 7.4.3h, 7.4.3i, and 7.4.4 ................................................................... 31Table 15. Software limitation in eRoom version 7.4.4 ............................................................. 42


Table of Contents


Chapter 1Product Description

EMC Documentum eRoom software is a highly flexible, web-based collaborative environmentthat enables distributed teams to work together to accelerate and improve the development anddelivery of products and services, optimize collaborative business processes and improve innovation,problem-solving and decision-making. eRoom is flexible, configurable and can be adapted to supporta wide range of business processes. eRoom may also access files that reside in a DocumentumContent Server.

Note:• For detailed information about installing or upgrading to eRoom 7.4.4, refer to the eRoom

Installation Upgrade and Configuration Guide.

• For a comprehensive list of the system requirements for eRoom 7.4.4, see System Requirements inthe eRoom Installation Upgrade and Configuration Guide.

• The eRoom 7.4.4 client plugin is strongly recommended for use with eRoom 7.4.4 server.

Obtaining the productThis product is available as an FTP download from the Powerlink site (http://powerlink.emc.com).You should have received instructions through email regarding how to download products.

The Powerlink site (http://powerlink.emc.com) provides access to https://emc.subscribenet.com/control/dctm/index where a complete listing of products is available for download.

InstallationThe instructions for installing the product are provided in the eRoom Installation, Upgrade, andConfiguration Guide. Before installing the software, ensure that your system meets the requirementsspecified in Chapter 1 of that guide: Pre-Installation and Upgrade Requirements.


http://powerlink.emc.com


https://emc.subscribenet.com/control/dctm/index

https://emc.subscribenet.com/control/dctm/index

Product Description

DocumentationThe Powerlink website (http://powerlink.EMC.com) contains the downloadable packages for specificproduct versions along with the release notes, installation guide, and other relevant documentationassociated with the product version. To locate product documentation, navigate to Support >Technical Documentation and Advisories > Software ~ D ~ Documentation, then select the productname and version number.

Note: The majority of Content Management products are listed under Software D > Documentum?, where ? = a letter, or letters, in the alphabet.

Product documentation that is available online from the application (as online help) does not appearas a separate item; it is automatically downloaded and installed with the software.

Technical supportDocumentum’s technical support services are designed to make your deployment and managementof Documentum products as effective as possible. The EMC Customer Support Guide provides athorough explanation of Documentum’s support services and policies. You can download thisdocument from the Powerlink site (http://powerlink.EMC.com) by navigating to: Support > RequestSupport > Customer Support Guide.




Chapter 2New Features and Changes

This section lists new features in the eRoom 7.4x set of releases.

New features and changes for version 7.4.4

Certification with Windows Server 2008

eRoom 7.4.4 is certified to work with Service Pack2 of Windows Server 2008 32-bit Standard andEnterprise editions and IIS 7.

Certification with Microsoft SQL Server 2008

eRoom 7.4.4 is certified to work with Service Pack2 of Microsoft SQL Server 2008 Standard andEnterprise editions.

Certification with Microsoft Office 2010

eRoom 7.4.4 is certified to work with (all service packs of) Microsoft Office 2010.

Support for Mozilla Firefox 7.0

eRoom 7.4.4 introduces support for the Mozilla Firefox 7.0 browser.

To use eRoom Client plug-in with Firefox 7.0, you must configure Firefox on the client machine.To configure Firefox, add a new preference string in the preference file (prefs.js or user.js) byusing a script or by using the configuration editor. The configuration editor can be accessedby specifying about:config in the address bar of the Firefox browser. Create a Boolean entry:dom.ipc.plugins.enabled.nperoom7.dll and specify the value as false.


New Features and Changes

New features and changes for version 7.4.3iThere are no new features in this release.

New features and changes for version 7.4.3h

Support for Microsoft Internet Explorer 9.0

eRoom 7.4.3h introduces support for the Microsoft Internet Explorer 9.0 browser. The eRoom plug-inclient will also need to be updated for use with Internet Explorer 9.0.

New features and changes for version 7.4.3gThere are no new features in this release.

New features and changes for version 7.4.3fAs part of the changes made to the eRoom Index server, the default port number used has changedfrom 2060 to 3103.

New features and changes for version 7.4.3eThere are no new features in this release.

New features and changes for version 7.4.3dThere are no new features in this release.

New features and changes for version 7.4.3cThere are no new features in this release.



New features and changes for version 7.4.3bThere are no new features in this release.

New features and changes for version 7.4.3a

Support for Mozilla Firefox 3.6 and later

eRoom 7.4.3a introduces plug-in support for Mozilla Firefox 3.6 and later, enabling rich text editing,desktop drag and drop, and MS Outlook synchronization for the most recent Firefox releases.Download and install the plug-in manually, since the plug-in will not be installed automatically onFirefox. Restart the Firefox session once the manual installation of the plug-in is complete. Once theplug-in is installed, login into eRoom. In the My member info tab, enable the “Use eRoom plug-insoftware” option to be able to use the plug-in.

Updated script for eRoom client plug-in

Customers with previously supported versions of eRoom who want to deploy the eRoom7.4.3a plug-in need to replace the ClientScript.js file in their current eRoom deployment tosupport the Mozilla Firefox 3.6 browser. Refer to Support Note esg116892 in the following link:http://solutions.emc.com/emcsolutionview.asp?id=esg116892.

Note: The Internet Explorer plug-in will work even without this change.

New features and changes for version 7.4.3

Certification with Windows 7

eRoom 7.4.3 is certified to work with 32-bit and 64-bit versions of Windows 7. To use the eRoomplug-in on the 64-bit version of Windows 7, you must utilize the 32-bit version of Internet Explorer 8.

Note: The 32-bit version of Internet Explorer 8 is provided by Microsoft as the default browserfor the 64-bit version of Windows 7.

The unread marker in My eRooms page is removed

eRoom 7.4.3 introduces a change in behavior on theMy eRooms page. The unread marker displayedfor each room listed in the Active eRooms list in theMy eRooms page has been removed to avoidhigh memory consumption in the eRoom server. You can configure the unread marker to appear on


http://solutions.emc.com/emcsolutionview.asp?id=esg116892


theMy eRooms page for backward compatibility. However, this configuration is not recommendedas it may result in server instability due to the increased memory consumption required to displaythe unread markers.

To enable the unread marker on the My eRooms page:

1. Open the eRoom MMC snap-in.

2. Right-click the eRoom node and select Server Tuning.The eRoom Server Tuning Master Settings dialog box is displayed.

3. In the General tab, select Limits in the Category list.

4. Double-click Display unread on My eRooms page in the list that is displayed.The Edit Settings dialog box is displayed.

5. Enable the Value option.

6. Click OK to save the changes.

7. Restart the eRoom server.

Note:If a site comprises multiple eRoom servers, ensure that you restart each server to reflect the changes.

Room Object Count Limit Notification

The site administrator can enable the Alert administrators and coordinators when rooms approachthe object limit in the Options section of the Site Settings page and select the required percentage inthe Start alerting when a room reaches <%> of the limit field to receive notifications when the objectlimit for an eRoom is about to be reached. If this setting is enabled, the site administrator, communityadministrators, and room coordinators receive alerts in the form of warning banners in eRoom andemail messages when the object limit set for an eRoom is reached.

eRoom Server Memory Management

eRoom 7.4.3 incorporates important changes to the way eRoom manages its in-memory caches.eRoom uses several in-memory caches to provide an optimal level of performance and responsivenessfor end-user requests. eRoom Administrators can manage these caches using performance countersand server tuning settings to ensure maximum stability and uptime for eRoom servers.

Refer to Appendix D: eRoom Server Memory Management in the EMC® Documentum eRoom Version7.4.3 Installation, Upgrade, and Configuration Guide for more information.


Chapter 3Environment and SystemRequirements

Table 1. Supported deployment environment

Client Operating Systems Microsoft Windows XP SP2 and SP3

Microsoft Windows Vista SP1

Microsoft Windows 7, 32-bit and 64-bit versions (32-bit InternetExplorer 8 or Internet Explorer 9 required on 64-bit Windows 7)

Apple Macintosh 10.x

Microsoft Windows (see client OS versions above)• Microsoft Internet Explorer 7.0*, 8.0*, and 9.0*

Note: *Supported for use with eRoom Real Time Services.

• Mozilla Firefox 3.6.x and 7

Browsers

Apple Macintosh (see client OS versions above)• Apple Safari 3.2.3 and 5.1


Environment and System Requirements

• Mozilla Firefox 3.6.x and 7

Server Operating Systems(32-bit only)

Microsoft Windows Server 2008 Standard Edition SP2

Microsoft Windows Server 2008 Enterprise Edition SP2

The following can be used for evaluation purposes only:• Microsoft Windows XP Professional SP2 and SP3

Directory Services Microsoft Windows 2000 Active Directory

Microsoft Windows Server 2003 Active Directory

Microsoft Windows Server 2003 Active Directory ApplicationMode (ADAM)

Microsoft Windows 2008 Active Directory

Novell eDirectory (NDS) 8.x

IBM/Lotus Domino 5.x

IBM/Lotus Domino 6.x

SunONE 5.x

Microsoft Exchange LDAP Server 5.5

IBM Directory Server 5.1



Database Microsoft SQL Server 2005 Standard Edition SP2

Microsoft SQL Server 2005 Enterprise Edition SP2

Microsoft SQL Server 2005 Standard Edition SP3






IRM Server** The supported versions are 4.7.0001.0138 and 5.0

IRM Client** IRM Client for Adobe Acrobat 5.0

IRM Client for Microsoft Office 5.0

Content Server*** The following versions are supported:V6.5 SP3

V6.6

V6.7

DFC on eRoom Server*** The following versions are supported:V6.5 SP3

V6.6

V6.7

WDK based Server*** The following versions are supported:V6.5 SP3

V6.6

V6.7



Media Services*** The following versions are supported:V6.5 SP3

V6.6

V6.7

Web Publisher*** The following versions are supported:V6.5 SP3

V6.6

V6.7

Notes: The following specific notes indicated by * apply to

*Not supported for use with eRoom Real Time Services

**Pertains to IRM Services for eRoom 7.4 and later

***Pertains to eRoom Enterprise

• The following requirements are minimums for production environments. In some cases,requirements are lower for evaluation or other non-production purposes.

• The following requirements apply specifically to eRoom. When using eRoom Enterprise, thebrowser must be compatible with both eRoom and the Documentum Client being used.

• For information on the requirements for eRoom Enterprise and on configuring eRoom to workwith Content Server, refer to Additional requirements for eRoom Enterprise in the eRoomInstallation, Upgrade, and Configuration Guide.

• For information on configuring the IRM server for using the eRoom integration with rightsmanagement, see Additional requirements for eRoom integration with Information RightsManagement (IRM) in the eRoom Installation, Upgrade, and Configuration Guide.

• For the latest system requirements for the localized eRoom products, see the eRoom LocalizedProduct Installation and Release Notes for this version.

Table 2. Hardware Requirements

Client Server(s)

Hardware • 2 GHz 32-bit (x86) or 64-bit(x64) processor

• 2GB RAM

• 40 GB hard drive with atleast 15 GB free disk space

• 3 Ghz 32-bit (x86) or 64-bit(x64) processor Dual Core

• 4 GB RAM

• 512 MB free disk space (foreRoom server). File server



Note: The optional eRoomplug-in client requires 10MBfree disk space.

disk space requirementdepends on usage. Indexserver requirement isapproximately 50% of totalfile usage.

Note: In the Standardinstallation, the databaseand index server are on thesame machine as the eRoomserver, thus requiring moredisk space.

System Requirements for eRoom Real TimeServicesTo install the eRoom Real Time Services server and run eRoom RTS you need the following:

Table 3. eRoom Real Time Services

Requirement Description

An Intel x86 architecture PC • 1 GHz Pentium (733MHz Pentiumminimum)CPU server

• 200 MB free disk space (70 MB minimum) onthe server

• 512 MB RAM (256 MB minimum) on theserver

One of these operating systems • Microsoft Windows 2000 Server or AdvancedServer (Service Pack 1 or later recommended)and Microsoft Internet Information Server(IIS) version 5

• Microsoft Windows 2003 Standard orEnterprise Edition and IIS version 6

Microsoft Data Access Component (MDAC) Version 2.7 or later. The eRoom Real Time Serverinstallation program installs it if it’s not there.

A supported version of the Microsoft JavaVirtual Machine (MSJVM)

Sun JVM must be installed separately asMicrosoft does not bundle a JVM with IE 7 orlater.



Note: eRoom Real Time Server is not supported with VMware products for this release.


Chapter 4Upgrade Notes

This section provides information about upgrading to the latest version of eRoom from an earlierversion of the eRoom application.

Upgrading to eRoom 7.4.3, 7.4.3a, 7.4.3b,7.4.3c, 7.4.3d, 7.4.3e, 7.4.3f, 7.4.3g, 7.4.3h, or7.4.3iIn addition to any specific issues related to upgrading from a particular version, note the following.

The IsRMEnabled property and the OwnRMProtectionLevel property have been introduced inthe IERURoom interface of the eRoom SAAPI.

Note: Before using the IsRMEnabled and OwnRMProtectionLevel APIs, Site Coordinators mustmanually verify whether EMC Information Rights Management (IRM) is enabled for all communitieswithin the eRoom site.

Upgrading eRoomIn addition to any specific issues related to upgrading from a particular version, note the following.

eRoom stop file

eRoom ships with a “stop file” containing common English words that are not indexed for full-textsearch (words like “to”, “and”, “the”, and so on). If you have customized this file, you mustpropagate your customizations in all eRoom upgrades.

eRoom SMB customer upgrades

If you are an eRoom SMB customer upgrading to full eRoom, you must download and install thenecessary language pack(s) as part of the upgrade process. SMB installs all language packs by


Upgrade Notes

default. When you upgrade, the SMB language packs will remain in place, but will be out of syncwith the full eRoom version.

Note: Upgrading the plug-in client might force a reboot on the client machine.


Chapter 5Bug Fixes in this Release

This chapter describes bug fixes in eRoom version 7.4.3, 7.4.3a, 7.4.3b, 7.4.3c, 7.4.3d, 7.4.3e, 7.4.3f,7.4.3g, 7.4.3h, 7.4.3i, and 7.4.4. Each item includes a reference number (for in-house tracking purposesonly) and a summary of the issue.

Table 4. Bug fixes in eRoom version 7.4.3

Bug # Description Result

EROOM-500/47086,48100

A large .pdf file can cause the indexingserver to stop responding while attemptingto incorporate their large amount of datainto the index.

eRoom 7.4.3 incorporates a Hummingbirdpatch that sets a timeout period to indexa single document. When a large fileis encountered, the index server workson indexing the file for the configuredtimeout period, aborts the task of indexingthe file after the timeout is reached, andmoves on to index the next file in queue.

The result of the indexing effort on this fileis that the document is partially indexed.

EROOM-232/47431

RoomMembership property is missing inthe IERUSiteRoom topic of the API help.

The RoomMembership property isdocumented in the IERUSiteRoom topicof the API help.

EROOM-261

Missing note in the Communityadministration topic of the eRoom onlinehelp.

Added the following note to theCommunity administration topic in theWhen on (check box selected) columnof the Communities rules table for thecan have local members option:A siteadministrator can add local members toa community even if the can have localmembers option is not set to "On".

EROOM-692

Incorrect note in the Searching by ownertopic of the eRoom online help.

When an eRoom user attempts to searchby owner, the Task Resource is matched.

EROOM-666

Update Content Server version to 6.xand modify the dfc.properties in eRoomInstallation, Upgrade, and ConfigurationGuide.

Updated the content server version to 6xand documented the modifications fordfc.properties.


Bug Fixes in this Release


EROOM-499/48099

The eRoom plugin fails to upload aprotected document and the "Cannotupload dialog" error occurs if the documentis edited and then uploaded to an eRoomfolder that is configured.

N/A

EROOM-537,EROOM-550

The Site database checker reports invalidrange error for theMEMBERTIMEZONEIDproperty.

When an eRoom member’s time zone isset and the Site Database checker is run,the checker reports the invalid range errorfor the MEMBERTIMEZONEID property,which is not an error. In addition, thetotal number of time zones is incorrectlydefined in the MEMBERTIMEZONEIDproperty as 74 instead of 77.

EROOM-469

The latest Java update blocks JavaReal-Time System from sharing abilities.

eRoom users who update the JavaRuntime Environment to version 6 Update11 are unable to share files or end desktopsharing. The updates prevent the JavaReal-Time System (RTS) from allowingeRoom users to share files or stop thesharing of their desktop. Backing out theinstalled new update from Sun enableseRoom users to share files and enddesktop sharing.

EROOM-470/48057

Microsoft SQL Server account does not thehave dbcreator permission associated withit.

When eRoom users work with eRoomthat runs in a SQL Server 2005 SPxenvironment, users require the sysadminrole to create an eRoom site. Thesysadmin role can be modified later as thedbcreator role comprising db_owner ordb_datareader, and the db_datawriter anddb_ddladmin permissions in the eRoomand default SQL databases.

EROOM-328

When an eRoom user creates a versionedfile with multiple versions and deletesthe current version of the file, the deletedversion of the file does not reside in therecycle bin.

The deleted version of the file resides inthe recycle bin, so that it can be restoredif necessary.

EROOM-909

When an eRoom user attempts to re-installeRoom, the installation may fail due tothe non availability of the file in the targetlocation.

If the installation fails, the ServerInstall.dllhas to be copied into C:\Documentsand Settings\User Name\LocalSettings\Temp\eRoom Server. The userwill be able to re-install eRoom.




EROOM-922

Missing information on Browsersupported, IRM supported version,Hummingbird Search server version andother Pre-requisites in the eRoom ReleaseNotes.

Added the Browser support, IRMsupported version, Hummingbird Searchserver version information and otherPre-requisites in the eRoomRelease Notes.

47902/EROOM-766

Drag and drop of an item fails from eRoomto desktop on Windows Vista Enterprisefor a standard user when the protectedmode is ON.

Workaround:Perform the steps listedin the following procedures to add theeRoom server URL as a Trusted Site andminimize security risks between eRoomand web browsers on Windows Vista.

Refer to the following procedures to addeRoom server URL as a Trusted site:To add the eRoom server URL as a TrustedSite in Internet Explorer (IE) andTo add the eRoom server URL as a TrustedSite in Mozilla Firefox

EROOM-905

When a database is created and modifiedby making changes to the database rows,the change log appears empty.

Workaround:The eRoom user has toupgrade the SQL server to 2005 to viewthe change log.

EROOM-890

An eRoom user may experienceout-of-memory error when accessing aneRoom server that serves a large amountof data.

eRoom memory consumption isconfigurable through eRoom Cache ServerTunings settings. Refer the AppendixE: eRoom Security Guidelines in theInstallation, Upgrade and ConfigurationGuide for instructions to configure thesettings to avoid memory consumption.

EROOM-976

Documentation for the Enable pingingand Enable rapid-fail protection optionsis incorrect in the eRoom 7 Support forWindows 2003 document and the eRoomCluster Installation Reference Guide (versions7.2.3c and later).While the eRoom 7 Supportfor Windows 2003 document indicatesthat the Enable pinging and the Enablerapid-fail protection options in the Healthtab of the DefaultAppPool Propertiesdialog box are selected, the eRoom ClusterInstallation Reference Guide (versions 7.2.3cand later) document indicates that theEnable rapid-fail protection option is

The Enable pinging and the Enablerapid-fail protection options in theHealth tab of the DefaultAppPoolProperties dialog box must not be selectedwhile configuring the application poolsettings for IIS.



Bug # Description Resultselected while configuring the applicationpool settings for IIS.

EROOM-1451

When a user edits and saves a file in adatabase attachment field, the databasechange log shows that user as the personwho originally added the file.

The user editing the file is no longershown as the person who originally addedthe file.

Note: The fix for this defect was rolledback to address EROOM-2306 for v7.4.3c,and will be addressed in a future eRoomrelease.

Table 5. Bug fixes in eRoom version 7.4.3a


EROOM-1030

eRoom performance degrades whileadding a row to the database.

Optimizations to the add row to databasefeature improve the row additionperformance for large databases.

EROOM-2082

After upgrading from 7.4.2f to 7.4.2g,users are unable to start Real Time (RTS)meetings

Users can start RTS meetings afterupgrading to eRoom 7.4.3a.

EROOM-2018

The eRoom object limit alert message needsclarification

Appropriate warning messages will bedisplayed when the eRoom approaches aspecified object count.

EROOM-2016

Folder limit extension message is incorrect Appropriate warning messages have beenimplemented when a Folder in an eRoomapproaches a specific object count.

EROOM-2000

Favorites added from the eRoom arenot handled when eRoom servers arereprovisioned.

eRoom links added to Favorites in thebrowser will be handled successfullywhen an eRoom server is reprovisioned.

EROOM-1999

There is a cross-site scripting vulnerabilityin the eRoom application wherebymalicious code can be injected by malicioususers by renaming a sample file.

The eRoom cross-site scripting issue hasbeen resolved. Scripts cannot be run ona file in an eRoom.

EROOM-1062

Real Time meeting guest user is unable toaccess Real Time meetings.

Guest users can access Real Time meetingsthrough eRoom, successfully.

EROOM-1061

eRoom user encounters system outage inthe Application event viewer.

Errormessageswill no longer be displayedin the Application event viewer.



Table 6. Bug fixes in eRoom version 7.4.3b


EROOM-2185

Due to optimization for increased serverstability in v7.4.3, site and communityadministrators notice a significant delayof many minutes when accessing thecommunity settings pages with largemember lists.

The delay when site and communityadministrators access community settingspages with large member lists has beendecreased to less than 30 seconds.

Table 7. Bug fixes in eRoom version 7.4.3c


EROOM-2238

When a new eRoom server is added to aprovisioning group that has already beenconfigured to use IRM services for eRoom,rooms created on the new eRoom serverare unable to use IRM services.

• The new eRoom server must beconfigured to use the same IRM settings(user name, password, IRM server host,and so on) as the other eRoom server inthe provisioning group.

• The PEM certificate need not beinstalled on the new server since it isalready installed on the existing serverin the provisioning group.

EROOM-2306

When you enable eRoom DocumentVersion Tracking in 7.4.3 and edit adocument, the “Author” field is notupdated when you check in the document.

The “Author” field is updated whenyou edit the document and check it intoeRoom.

Note: Correcting this issue involved a rollback of the fix for EROOM-1451 in eRoomv7.4.3.

EROOM-2329

When editing a file belonging to aConnected Set, the file extension is lostwhen the file is saved and a genericdocument icon is displayed.

The file extension is maintained by eRoomwhen the file is saved.

Note: The eRoom plug-in client will alsoneed to be updated for this fix to becomeeffective.

Table 8. Bug fixes in eRoom version 7.4.3d


EROOM-2388

IRM protection is lost when you downloada protected file and upload it to anothereRoom or folder. You will be able to edit,copy, and print the protected file in anotherlocation.

eRoom allows you to add IRM protectedfiles (protected through eRoom) intoeRoom only if you are the policy editor ofthe original file.



Table 9. Bug fixes in eRoom version 7.4.3e


EROOM-2387

The eRoom help system stated thefollowing incorrect information:

The site administrator receives anotification when the object limit (objectper room, items per folder, or room size)set for a room in the site is reached. If thissetting is enabled, the site administrator,community administrators, and roomcoordinators receive alerts in the form ofwarning messages or email messages whenthe object limit for an eRoom is reached.

The eRoomhelp system has been correctedas follows:

The site administrator receives anotification when the object limit (objectper room, items per folder, or room size)set for a room in the site is reached. If thissetting is enabled, the site administrator,community administrators, and roomcoordinators receive alerts in the form ofwarning messages when the object limitfor an eRoom is reached. Email messagesare also sent to the site administratorand the coordinators listed as the room’scontacts.

EROOM-2435

When you log off the Index Server, theconnection between the eRoom server andIndex server is lost due to the terminationof the Hummingbird Connector Service.

The connection between the Index serverand eRoom server is not lost when you logoff the Index server.

Table 10. Bug fixes in eRoom version 7.4.3f


EROOM-2595

EMC Documentum eRoom’s IndexingServer contains a buffer overflowvulnerability, which can be exploitedto cause a denial of service, or possibly,arbitrary code execution (CVE-2011-1741).

The HummingBird Client Connector hasbeen replaced by a new interface which isnot susceptible to the vulnerability.

EROOM-2630

Unable to display Room object countwarning messages in the Japaneselanguage.

Room object count warning messages arenow viewable in Japanese.

Table 11. Bug fixes in eRoom version 7.4.3g


EROOM-2780

The file-blocking feature allows siteadministrators to optionally block certainfile types from being uploaded or openedin eRoom on a site-wide basis. The flaw invalidation may allow an authenticated userto bypass this security control and uploadarbitrary files to eRoom (CVE-2011-2739).

Validation checks are performed on thefile name format to prevent blocked filesfrom being added to an eRoom.




EROOM-2708

Some HTML formatted emails sent toan eRoom Inbox can cause the incomingemail process to exit and prevent furtheremails from being delivered. This is dueto the source information being quotedimproperly.

Emails are now being processed anddelivered appropriately.

EROOM-2687

When an eRoom has the room size limitset to >2000 MB and the eRoom is nearingits capacity, the coordinators receive anemail alert that displays an inaccuratepercentage.

The email alert provides the correct roomsize information.

EROOM-2664

Cross-facility cut, copy, and pasteoperations cause eRoom items in the userinterface to become corrupted.

The eRoom items are shown correctly.

EROOM-2649

There is a mismatch in the order of thechoice list, between what is shown duringthe creation of a database entry and whenusing search filters for the same field.

The order of the choice list for a searchfilter matches with what is shown whencreating the database entry.

Table 12. Bug fixes in eRoom version 7.4.3i


EROOM-3415

If the eRoom client is installed on aWindows 2008 machine and you accesseRoom through the web and select theeRoom plug-in software option, the"Unknown Publisher" error occurs.

The code signing server will sign fileswith digital signatures and the "UnknownPublisher" error will no longer occur.

EROOM-3066

When a member list in the same eRoomis modified by multiple eRoom userssimultaneously, some of the memberentries in the member lists disappear.

When member lists are modifiedsimultaneously by multiple eRoomusers, all entries in the member lists aredisplayed consistently.

Table 13. Bug fixes in eRoom version 7.4.4


EROOM-3015

When you retrieve a file from theeRoom Server, if the filename contains adouble-escape sequence, such as,%96 (Forexample, if the file name is: eRoom Server%96 Test File.doc), the following erroroccurs: HTTP Error 404.11.

Workaround:

Configure the %windir%\system32\in-etsrv\appcmd utility in IIS 7.0 to allowdouble-escaping by executing thefollowing command:set config /section:re-questfiltering /allowdoubleescaping:true.




EROOM-2962

The eRoom uninstallation operation failsif the eRoom installer is not available atthe location from where it was installed.Customers must ensure that the originaleRoom installer that was downloaded, isavailable for the uninstall operation to besuccessful.

Workaround:

1. Delete the C:\inetpub\eRoom folder.

2. Delete the C:\Program Files\eRoomfolder.

3. Delete the HKEY_LOCAL_MA-CHINE\SOFTWARE\eRoom\eRoomServer registry entry.

4. Delete theHKEY_CLASSES_ROOT\In-staller\Prod-ucts\AEFA692A98F07234C8C00330BA388B7Centry.

EROOM-2834

The eRoom session cookies areset/validated insecurely which maylead to session hijacking and/or sessionreplay.

A security vulnerability in eRoom hasbeen addressed and closed.

EROOM-2778

When you double-click an IRM-protectedfile that you dragged and droppedor copied to your desktop from aneRoom where IRM is enabled, the IRMauthentication window fails to appear.Alternatively, the native application withwhich the file is opened displays a messageindicating that it cannot open the file as thefile is corrupt.

When you double-click an IRM-protectedfile that you dragged and droppedor copied to your desktop from aneRoom where IRM is enabled, the IRMauthentication window will appearsuccessfully, and the native applicationwill successfully open the file.

EROOM-2707

Some HTML formatted emails sent toan eRoom Inbox can cause the incomingemail process to exit and prevent furtheremails from being delivered. This is dueto the source information being quotedimproperly.

Emails are now processed and deliveredappropriately.

EROOM-2686

When an eRoom has the room size limitset to > 2000 MB and the eRoom is nearingits capacity, the coordinators receive anemail alert that displays an inaccuratepercentage.

The email alert provides the correct roomsize information.

EROOM-2663

Cross-facility cut, copy, and pasteoperations cause eRoom items in the userinterface to become corrupted.

The eRoom items are shown correctly.

EROOM-2602

Unable to display Room object countwarning messages in the Japaneselanguage.

Room object count warning messages arenow viewable in Japanese.




EROOM-2596

DOM-based cross-site scriptingvulnerability.

A security vulnerability in eRoom hasbeen addressed and closed.

EROOM-2596

Cross-site scripting vulnerability. Refer to KB article esg127683 formitigation instructions at thefollowing link: http://solutions.emc.com/emcsolutionview.asp?id=esg127683.

EROOM-2589

After you install the eRoom plug-in themessage displayed indicates that the usermust double-click the shortcut calledMonitor My eRooms (v7) on the desktop,although the shortcut is not created on thedesktop.

After you install the eRoom plug-in, theMonitor My eRooms (v7) shortcut will becreated on the desktop.

EROOM-2500

The nightly job that synchronizes theactive directory, does not run. However,the job runs successfully when you run itmanually.

The nightly job that synchronizes theactive directory, will run successfully.

EROOM-2458

Using Lotus Notes, when you forward anemail with an attached (.rar) document tothe eRoom Inbox, you receive an eRoomMail Delivery error.

Emails with .RAR attachments will bedelivered to the eRoom Inbox.

EROOM-2412

When you log off the Index Server, theconnection between the eRoom server andIndex server is lost due to the terminationof the Hummingbird Connector Service.

The connection between the Index serverand eRoom server is not lost when you logoff the Index server.

EROOM-2359

IRM protection is lost when you downloada protected file and upload it to anothereRoom or folder. You will be able to edit,copy, and print the protected file in anotherlocation.

eRoom allows you to add IRM protectedfiles (protected through eRoom) intoeRoom only if you are the policy editor ofthe original file.

EROOM-2358

The eRoom help system stated thefollowing incorrect information:

The site administrator receives anotification when the object limit (objectper room, items per folder, or room size)set for a room in the site is reached. If thissetting is enabled, the site administrator,community administrators, and roomcoordinators receive alerts in the form ofwarning messages or email messages whenthe object limit for an eRoom is reached.

The eRoom help system has been correctedas follows:

The site administrator receives anotification when the object limit (objectper room, items per folder, or room size)set for a room in the site is reached. If thissetting is enabled, the site administrator,community administrators, and roomcoordinators receive alerts in the formof warning messages when the objectlimit for an eRoom is reached. Emailmessages are also sent to the communityadministrator, site administrator, and thecoordinators listed as the room’s contacts.






EROOM-2305

When you enable eRoom DocumentVersion Tracking in 7.4.3 and edit adocument, the Author field is not updatedwhen you check in the document.

The Author field is updated when you editthe document and check it into eRoom.

EROOM-2003

When you copy an item from anotherfacility and paste the item into theApproval Steps area of the database, thefollowing error occurs: Unfortunately,eRoom was unable to generate the pageyou requested, because of an unanticipatederror (code 0x8000ffff). Subsequentattempts to copy content into the databasealso results in the same error. Alternately,the following error message must bedisplayed: Unfortunately, eRoom wasunable to create that item, because eRoomwas unable to create the item in thislocation.

You can successfully copy an item fromanother facility and paste it into theApproval Steps area of the database.

EROOM-1109

eRoom links added to Favorites fromthe eRoom are not handled when eRoomservers are reprovisioned.

eRoom links added to Favorites in thebrowser will be handled successfullywhen an eRoom server is reprovisioned.

EROOM-429

When silent installation of the plug-in is inprogress, users are prompted to specify thestart up folder.

When silent installation of the plug-inis in progress, users will no longer beprompted to specify the start up folder.

EROOM-425

When you modify a file in a connected setfolder, close the native application, confirmsaving the changes to the file, and refreshthe page, the file loses its extension and theicon is changed to a generic document icon.The file is renamed on the file share andthe file extension is no longer available.

When you modify a file in a connectedset folder, close the native application,confirm saving the changes to the file,and refresh the page, the file will not berenamed.


Chapter 6Known Problems and Limitations

This section identifies problems and limitations that may affect your use of the product.

Known problemsThis section describes known defects in EMC Documentum software that may affect your useof the product.

Table 14. Known issues in eRoom versions 7.4.3, 7.4.3a, 7.4.3b, 7.4.3c, 7.4.3d, 7.4.3e, 7.4.3f, 7.4.3g,7.4.3h, 7.4.3i, and 7.4.4

Bug # Description Action or Result

EROOM-3514

If the eRoom 7.4.4 server is installed on aWindows 2008 machine and you edit files inan eRoom site using the eRoom 7.4.3 plugininstalled on a client machine, an error occurs.

The eRoom 7.4.4 client plugin is stronglyrecommended for use with eRoom 7.4.4server to avoid issues such as inability toedit files.

EROOM-3513

Installation issues are encountered whenyou install eRoom 7.4.4 on Windows 2008cluster environment. In addition, you mightnot be able to create an eRoom site in thesame environment set-up.

EROOM-3463

When you try to add a member in anevent-based meeting that is in progress, thefollowing error occurs: The dialog youare submitting is out of date.Please return to an eRoom page,and try again.

Workaround:

Perform one of the following steps:

1. Add/Invite the member to themeeting before the meeting begins.

2. Edit the event in execution, add themember, and forward the meetinglink to the newly added member.


Known Problems and Limitations


EROOM-3211

When you log in to eRoom using Firefox7.0.1 on a Brazilian Portuguese client, createa database, select the (blank) option in theDatabase Type page, add three or four fields,and navigate to the Database SummaryOptions page, the values in the Field Namecolumn appear wrapped.

N/A

EROOM-3100

When you install eRoom server on WindowsServer 2008, you will be unable to connectto Content Server and an empty dialog boxappears.

Workaround:

1. Install jre1.5.0_12 and copy thejre1.5.0_12 folder from C:\ProgramFiles\Java and paste it in thefollowing location: C:\ProgramFiles\Documentum\java

2. Open the registry, navigate toHKEY_LOCAL_MACHINE\SOFT-WARE\Documentum\Compo-nents\DJCB and change the value ofJavaVM Key as follows: C:\ProgramFiles\Documentum\java\jre1.5.0_12\bin\client\jvm.dll

3. Restart the machine.

EROOM-2962

The eRoom uninstallation operation fails ifthe eRoom installer is not available at thelocation from where it was installed. Ensurethat the original eRoom installer that wasdownloaded, is available for the uninstalloperation to be successful.

Workaround:1. Delete the C:\inetpub\eRoom folder.

2. Delete the C:\Program Files\eRoomfolder

3. Delete the HKEY_LOCAL_MA-CHINE\SOFTWARE\eRoom\eRoomServer registry entry.

4. Delete theHKEY_CLASSES_ROOT\In-staller\Prod-ucts\AEFA692A98F07234C8C00330BA388B7Centry.




EROOM-2756

When you perform copy, cut, or pasteoperations between eRooms in differentfacilities, where the room size limit on thereceiving room has been set, the eRoom mayincorrectly prevent subsequent files frombeing added. When you attempt to add afile to the same eRoom, an error messageappears that states "Unfortunately, eRoomwas unable to create that item, because thereis not enough space left in your eRoom.”.

Workaround:

Refer to Support Note esg120474 in thefollowing link: http://solutions.emc.com/emcsolutionview.asp?id=esg120474

EROOM-2660

L10N-Online help files and text changes forthe Full Text security fix are not available.

N/A

EROOM-2439

When you attempt to upload anIRM-protected document (downloaded froman eRoom) from your desktop to anothereRoom, the following invalid pop-upmessage appears, “Unfortunately eRoomwas unable to create that item, because anobject could not be found”.

N/A

EROOM-1451

When a user edits and saves a file in adatabase attachment field, the databasechange log shows that user as the personwho originally added the file.

Workaround:

From the attachments view, navigate tothe View Details window, which displaysthe name, modified date, owner, and size.The owner is the original file author.

EROOM-2195

Help cannot be launched from the eRoomplug-in on Windows 7.

Workaround:

Navigate to the plug-in installation folderand access the help files manually.

EROOM-2191

In Mozilla Firefox 3.6, enable the “UseeRoom plug-in software” option in theMy member info tab in eRoom after theinstallation of the plug-in; else, you will notbe able to edit or perform the drag and dropfunction for any document.

N/A

EROOM-2159

Due to optimization for increased serverstability in v7.4.3, site and communityadministrators will notice that the pageload is slow when accessing the communitysettings page with large member lists.

N/A






EROOM-2068

The Test button fails with IRM 4.5.1 andeRoom 7.4.3

Workaround:

Open command prompt and execute thebelow commands:

regsvr32 /u "<eRoom install

dir>\libpvsapi.dll"

regsvr32 "c:\program files\emc

irm\common\libpvsapi.dll"

//Register the new dll

EROOM-790

When an eRoom user attempts to accesslinked files, an error message is displayedstating that the user credentials are invalidfor the repository due to lack of permissionson the dfc cache directory.

N/A.

43920 Inbox fails to accept HTML mail withdisplayed graphic that is web link.

N/A.

46039 Cannot edit HTML files in version 7. Workaround: Users can edit HTML filesin version 7 using Notepad. For example,set the edit action for the HTML filetype in Folder Options to “Notepad”.Users can also set the HTML editorto “Notepad” on the Programs tab inMicrosoft Internet Explorer if the editaction for HTML files is set to “InternetExplorer”.

46123 Deleting a member removes that memberfrom the change logs.

N/A.

46307 Errors in the eRoom errors log during theinstall of the Language Packs.

N/A.

46657 Viewing linked images and HTML files failswhen using a newer 7.3.x or 7.4 eRoomplug-in with any prior 7.3 eRoom serverversion.

When viewing HTML files on a pre-7.3eRoom server with a 7.3.x or 7.4 versionof the plug-in, the browser is unable toresolve any relative links (such as linksto images and other HTML files withineRoom).

46675 eRoom Extension Manager misreporting“files need to update on servers”.

In a multi-cluster environment, the firsttab misreports that files are out of datewhile the next two tabs show green(check/OK).

46711 Cannot open an Adobe Acrobat documentfrom an eRoom if another is already open.The following error occurs: “There wasan error opening this document. This filecannot be found.”

Workaround: Close the Adobe Acrobatwindow on the desktop, then try to openthe Adobe document again in eRoom.




46722 After switching between Daylight SavingTime and standard time (or vice versa), theExtension Manager shows all extensionsmarked as “Unconfigured”. This does notaffect server operation, unless any extensionneeds to be changed. If users need tomake any changes, they must configure allextensions before updating the server(s).

Updating the server(s) beforeconfiguring extensions might disable theunconfigured extension(s).

46745 Inbox doesn’t retrieve HTML mail thatcontain HTTP links to images.

N/A.

46832 eRoom banner size is listed incorrectly onJapanese eRoom Settings Options page.

On a Japanese eRoom Settings Optionspage, the eRoombanner size is incorrectlylisted as “width%1 pixels, height%2pixels”. The correct dimensions of thebanner size is 600 pixels wide and 36pixels high.

46892 When adding an eRoom item, users receivethe error: “Unfortunately, eRoomwas unableto process this dialog, because the correctContent Server object could not be found.”

This issue will be addressed in a futurerelease.

46894 eRoom allows linked folders to contain non-linked files.

When creating linked folders, users areable to add files that are not linked to theContent Server by adding the files in theeRoom.

46897 When dragging and dropping a file onto alinked folder, eRoom displays the followingerror: "Unfortunately, eRoom was unable tomove this item, because the Documentumrepository server is not responding."

If a file is linked to a different repositorythan the folder, it will result in the error.

46901 When exporting and then importing aneRoom that contains Content Server-linkedfiles and/or folders, the files and/or foldersare not updated correctly in the newlyimported eRoom.

When an eRoom is imported thatcontains linked items, the new eRoom’slinked items are not updated. However,the original eRoom that was exportedcontinues to receive updates.

46915 Login page fails when trying to add a newrepository to eRoom.

When adding a new repository to eRoom,a user cannot navigate beyond theDocumentum Login page.

46949 Some HTML emails sent to an eRoom inboxare losing formatting.

N/A.

47046 With Content Server 5.3 SP3, a Webtoppop-up window opens when users add aContent Server-linked file to an eRoom.

N/A.




47056 Unable to edit Access 2007 files with defaultextension of .accdb.

Workaround: Start Access 2007 fromyour desktop before opening an Access2007 file from eRoom.

47104 SAAPI: SetExternalCredentials methodreturns error “no external credentialsspecified” against Content Server upgradedto 5.3 SP3.

The SetExternalCredentials methodfails for both the IERUUser andIERUExternalStorageManager interfaces.On a fresh install of Content Server 5.3SP3, the method works.

47148 If an eRoom project plan is exported with theExport rich text as HTML option selected,importing that CSV file fails.

Workaround: When exporting a projectplan, clear or do not select the Export richtext as HTML check box.

47168 Unable to connect to eRoom via WebDAV(also known as Web Folders in Windows).

Workaround: Verify that onlyWindowsAnonymous is selected for each Webroot, includingWeb Sites, Default WebSite and all eRoom roots. All other checkboxes should be cleared (Properties \directory security \ authentication andaccess control \ Edit button). Users mustrestart IIS if a change is made.

47172 eRoom Viewer for Microsoft Project v7.2does not support Microsoft Project 2007.

With Microsoft Project 2007 installedon the eRoom server, using the eRoomViewer for Microsoft Project v7.2 to viewa Microsoft Project file results in an errormessage stating that the eRoom Viewerdoes not support the installed version ofMicrosoft Project.

47174 In the community member list, the Groupspage does not show all groups correctly.

When the Groups page is opened fromthe community member list, selectinga group sub-tab may result in thatgroup not being displayed on thepage. However, the group is displayedcorrectly through the eRoommember list.

47184 Internet Explorer 7 does not handle a blockedfile when using the add file command.The file is not uploaded, which is correct.However, users get a script error from thebrowser instead of an eRoom error messagesaying that this file type is blocked.

Workaround: The blocked files list isrespected when the file is dragged anddropped into eRoom.

47189 In Microsoft Internet Explorer 7, creating anew file in eRoom based on file type via theadd file command results in the followingerror message: “The eRoom plug-in softwarehas not been initialized.”

ClickingOK for the error message createsthe file in eRoom, but the authoringapplication does not automaticallylaunch.

47210 Cutting a read-only database rowtemporarily disables the database.

Log out and log back in again to accessthe database.




47212 Copying a database row does not retainread-only access.

N/A.

47216 The eRoom API does not expose built-inroles as groups.

This prevents developers from removingmembers from built-in roles, whichcan be done through the eRoom userinterface.

47221 When a linked file with a .log extension isunlinked from the Content Server, the file ineRoom gets a .txt extension.

N/A.

47222 Files added to the Content Server througheRoom are available on the Content Serverbefore properties are saved in Webtop.

When a document is added to theContent Server via eRoom, it is checkedin before the properties appear viaWebtop. As a result, another user couldaccess the file before the properties areset, thus preventing the user who addedthe file from editing the properties.

47225 An approver cannot approve a step inan approval-process database withoutOpen rights to the next step. Trying toapprove the step causes the followingerror: "Unfortunately, eRoom was unable toprocess this dialog, because you do not haverights to it."

Workaround: Make sure that theapprover has Open rights to the nextstep.

47227 Nightly notification is missing informationfor an approval-process database steprequiring multiple approvers.

After one of multiple required approversapproves a row in an approval-processdatabase, nightly notifications to theremaining approvers are missing the text"Waiting for your approval".

47233 eRoom members can see calendar eventscreated by members in a different time zoneonly if they use the "by month" calendarview. Such an event does not display in the"by week" view.

Workaround: When members are indifferent time zones, use the "by month"calendar view.

47246 When adding a new member to an eRoom, ifthe community member list is in tabbed view("large member list" mode), the memberpicker displays the entire communitymember list without filtering out alreadyexisting eRoom members.

N/A.

47249 When creating a folder with the connectedset option selected, the access control canchange.

If a user has Open and Edit access to afolder and then makes changes to thefolder, the Open access control changesto the userID of the person who editedthe folder.




47250 SAAPI: ImportCommunities method failsfor IERUCommunityManager.

Calling IERUCommunityManager::Im-portCommunties generates differenterrors depending on how the file isreferenced.

For the following code: SetNewCommunity = app.site.communitymanager.importcommunitiesimportFile,erImportNone

Specifying an importFile witha complete path, for example,C:\downloads\MyCommunity.ercgenerates the following error: "ObjectRequired: ’ImportCommunities(...)’"

Specifying just the file name, forexample MyCommunity.erc, generatesthe following error: "eRoom couldnot perform this operation. Invalidarguments were passed to a method orfunction call."

47268 By modifying the URL, it is possible fora non-administrative member to view themembership of a community if the list is intabbed view ("large member list" mode).

If the member attempts to execute amember search, it should fail with a "youdo not have rights" error. Instead, thesearch is successful.

47283 Community administrators can still addguests to eRooms even when their site-levelpermission is set to "no" for adding guests.

N/A.

47291 When users try to change a linked folderitem’s template, the change is not savedunless the linked folder’s target is alsochanged on the Content Server.

Workaround: If users change both thelinked folder’s target and the template,the changes are saved.

47299 An image embedded in the body of an emailmessage causes the following error when themessage is edited: "Unfortunately, eRoomran out of memory."

Workaround: Include images asattachments instead of embedding themin the body of the message.

47306 With the plug-in, viewing or editing aMicrosoft Office 2007 document or text fileresults in the application window openingbehind the eRoom browser window, insteadof getting focus and opening in front of theeRoom window.

Workaround: Click the button in the taskbar to bring the application window tothe front.




47321 Cannot import a previously exported projectplan in the Japanese locale.

If a user’s browser is configured forthe Japanese locale, and they accesseRoom with the Japanese Language Packinstalled, they are unable to import apreviously exported project plan becausethe Japanese characters in the exportedCSV file are corrupted.

47327 Upgrade incorrectly sets enterprise databaseACLs for row-level access.

Upgrading eRoom may cause therow-level access control for enterprisedatabases to change so that the databasecreator and eRoom coordinator are theonly users who can edit the entries.

47330 Renaming an item through WebDav (WebFolders) may cause the item to be duplicated.

Attempting to rename through WebDavan item to which the user does not havepermissions results in that item beingduplicated within eRoom with the newname.

47362 After upgrading to 7.4, new blocked filetypes are not automatically added to theblocked list on the eRoom server.

Workaround: On the General pageof eRoom Site Settings, click Restoredefaults to retrieve the list of blocked filetypes.

47374 Using Safari 2.0.4 on Mac OS X, click to openfiles stops working.

Workaround: Reload the page and thenclick on the file.

47382 Using the plug-in client in an eRoom onan XP machine running Office 2003 (noFileFormatConverter.exe installed yet),trying to open anOffice 2007 file results in thefollowing message: "Unfortunately, eRoomwas unable to open this item for editingbecause there is no application associatedwith this file type." Opening the same filein the operating system directly, however,results in a prompt that directs users to theFileFormatConverter.exe download site.

Workaround: Run FileFormatConverter.exe on an XP machine running Office2003 before attempting to open an Office2007 file in eRoom 7.4.

47390 If Mozilla Firefox is your default browser,clicking the eRoom Monitor, pickingSettings, and then clicking Help results inan error message ("Firefox can’t find the fileat /C:/Program") and the client Help doesnot open.

Workaround: Paste into thebrowser’s location bar the following:file://C:/Program Files/eRoom 7/Help/client_help.htm#dlgmonitorsettings.htm, itopens.




47398 After a forced client upgrade from v7.3.2 orv7.3.3 to v7.4, when users try adding a file toeRoom via the Add File command/button,the selected file path is erased after usersclick OK. The selected file is not uploadedto the eRoom.

Workaround: Close the current browserand start a new browser. After restartingthe browser, the problem does not recur.Note that if users upgrade the client viaClientSetup.exe, the problem does notoccur.

47399 Unable to perform a forced client upgradefrom 7.2x to 7.4 client.

Workaround: If using eRoom 7.2x, inorder to successfully upgrade the plug-inclient to version 7.4, users must uninstallthe 7.2x client first.

47404 Using the Mozilla Firefox browser, dragginga file within eRoom does not move the file.

N/A.

47411 Cannot edit or view eRoom files directlyfrom the WebDav (Web Folders) location ifusers are runningWindows Vista with Office2007. Instead, users must copy them locally(e.g., using drag and drop).

Note that this does not happen with MSOffice 2003.

47518 Two eRoom sites can connect to a single IRMserver.

The IRM server extension can only pointto a single eRoom site at a time, and onlythat site can successfully open protecteddocuments. Therefore, it is critical thateach eRoom site is configured to use anunique IRM server. This ensures that anIRM server protecting documents in oneeRoom site is not being used to protectdocuments in another eRoom site.

47694and47714

Unable to change policy settings for multiplefiles or folders.

N/A.

47705 Protection fails when the login name for theIRM server administrative account does notinclude the domain name.

Workaround: In Site Settings the userconnecting to IRM server must includea domain name prefix, for example,\\pvserver\shanaa.

47723 Error while opening a protected file inedit mode. This problem occurs whenan instance of Word (WINWORD.EXE)is already running in the Windows TaskManager.

Workaround: In the Task Manager, killthe residual WINWORD.EXE processand try editing the protected file again.

47725 Temporary files do not get deleted from thetemp directory.

N/A.




47760 Copy operation fails after IRMadministrativeaccount is changed in site settings.

Changing the initially selected IRMadministrative account can causeproblems when working with protectedfiles. For more information, see Usingrights management in eRoom, earlier inthis document.

47783 The browser displays the room settings pageuntil auto-protection is complete.

The spinning Documentum logo shouldbe displayed while an eRoom or folder isbeing auto-protected.

47784 Copy/cut eligible file to an auto-protectedeRoom occurs without the warning message.

eRoom may not always warn users thateligible files being placed into an eRoomwith rights management automaticallyapplied will permanently protect thefiles.

47820and47821

Get protect warning message when addingfile to linked folder (browser only andplug-in client).

Although users see a warning messagethat file will be protected, no warningshould appear since the file is ContentServer-linked, and therefore ineligible forrights-management protection.

47938 Thumbnails are not displayed in largeicon mode when eRoom is connected tothe Documentum 6 or Documentum 6 SP1Content Server.

The option to display thumbnails forlinked files does not cause thumbnailsto be shown when eRoom is linked toDocumentum 6 or Documentum 6 SP1Content Servers.

48026 If eRoom client is installed on a server whereMS08-69 is installed, the following errormessage is displayed after the installation iscompleted: "Unable to update the MSXML3dlls". The MSXML3 dlls are not updated.This error occurs because MS08-69 installsSP10 of the MXML3 dlls, while the eRoomclient installer looks for MS08-69 SP7 on theserver.

Workaround:

Uninstall MS08-69 SP7 and then reinstallthe eRoom client. The error does notoccur after the installation is completed.

47962 When users upgrade Sybase 7.2.2 wherethey have created facilities to Sybase 7.4.1,and run the DB Convert utility, the Sitedatabase is converted successfully. However,although the Facility database conversionbegins, the utility continues to run while theconversion is not performed. When usersclick Stop, the utility indicates that it willstop at the next checkpoint. However, the

Users must ensure that they perform thefollowing steps after upgrading Sybase7.2.2 to Sybase 7.3.4, and then to Sybase7.4.1 or Sybase 7.4.2.

Workaround:1. Take a backup of the samples.erf

file available in the following eRoom



Bug # Description Action or Resultutility fails to stop at the next checkpoint andthe facilities are not converted.

file share path specified during theeRoom installation:

<file share

location>\fileshare~templates\

2. Remove the samples.erf file.

48017 When a search operation is performed in asite or eRoom, no search results are returned.The search and index operations fail withoutany error message.

Search and index operations will nolonger fail if users perform the followingsteps as a workaround:1. Update the UNC path (to the file

share’s fultext.stp file) in all of the~Fulltext directory’s i*.cfg and f*.cfgfiles.

Note: If users have multiple indexservers, this step must be repeatedfor every server.

2. Repeat the search operation.

LimitationsThis section describes limits on the usability of current functionality. The limitations may be part ofthe product design or may result from issues with associated third-party products.

Table 15. Software limitation in eRoom version 7.4.4


EROOM-3495

When you try to invite a non member toreal-time or an event-based meeting, thefollowing error occurs: The dialog youare submitting is out of date.Please return to an eRoom page,and try again..

However, if you invite a non-member,you cannot start the real-time meeting orevent-based meeting.

Workaround:1. Remove the non-member from the

list of invitees to start the meeting.

2. Add the non-member as an observerin eRoom, for the non-member to beinvited to the meeting.


Chapter 7Technical Notes

This section provides configuration and usability notes for current product features.

Using rights management in eRoomThis section describes issues or limitations when using rights management in eRoom.

Cannot search for content in protected files

eRoom users cannot search for content in rights-managed files. These files are stored in an encryptedformat so the eRoom indexing server is unable to index the file content.

IRM client versions

eRoom works best with the IRM Client for Microsoft Office 4.5 and/or the IRM Client for AdobeAcrobat 4.5 or higher. There is a known issue when using earlier (although supported) IRM clients— opening a version-tracked file that is protected with rights management in eRoom 7.4 creates anew version of the file, even if you make no changes to it. Therefore, the IRM 4.5 clients are stronglyrecommended.

IRM administrative account

Carefully select the IRM administrative account when enabling rights management in Site Settings.Changing the account name after files have been protected, will lead to difficulties in interacting withthose protected files. For example, suppose an eRoom site is configured to use ’IRMAdminAccount1’as the IRM administrative account. Over the next few days, eRoom users create a number of


Technical Notes

protected files. If the IRM administrative account is changed to ’IRMAdminAccount2’, the followingproblems will occur:• Attempts to cut/copy and paste a file that was protected while the IRM administrative accountwas ’IRMAdminAccount1’ will fail.

• Attempts to create a new version of a versioned file that was protected while the IRMadministrative account was ’IRMAdminAccount1’ will fail.

• Attempts to import a protected file via an eRoom or facility import file that was created while theIRM administrative account was ’IRMAdminAccount1’ will fail.

IRM client single-sign-on (SSO) with eRoom

The first time the IRM client attempts to enable offline access on a particular workstation, the useris prompted to enter their eRoom password. This is because the IRM client uses that password toencrypt the offline content. Since an SSO user authenticates through eRoom, the IRM server andclient cannot detect their password because it was never entered. Therefore, in order to enable offlineaccess, the user must enter it once per machine.

The first time a user opens a protected document that allows offline access, they will be promptedfor their eRoom password if they have manually enabled automatic offline access, or if they use alaptop. If they do not have offline access automatically enabled, then they will be prompted for theirpassword the first time they select Rights > Offline Access > Enable. eRoom users who do not use theeRoom plug-in and do not use SSO must log in anyway, so they will not see any additional loginprompts. If a user tries to access a protected document while offline, they must enter their eRoompassword in order to decrypt the offline content.

Using eRoom with Microsoft Windows 2003SP2The Microsoft Distributed Transaction Coordinator (MSDTC) network access is turned off after youinstall the Microsoft Windows 2003 SP2. To enable MSDTC network access, follow the instructions intech note # 40624 (http://solutions.emc.com/emcsolutionview.asp?id=esg40624).

Using eRoom with Microsoft Windows 7 andWindows VistaMicrosoft has introduced new levels of security in Microsoft Windows 7 and Windows Vista,including User Account Control and Microsoft Internet Explorer Protected Mode. This sectionprovides EMC-recommended procedures that facilitate use of eRoom With Microsoft Windows 7and Windows Vista.



Technical Notes

Installing eRoom plug-in on Microsoft Windows 7 andWindows Vista

Due to the new levels of security in Microsoft Windows 7 and Vista, it is mandatory that only theAdministrator installs the plug-ins on the client.

Using Web Folders in eRoom on a new install ofWindows 7 and Windows Vista

In order to avoid problems using WebDav (Web Folders) in eRoom on a fresh (not upgraded) installof Microsoft Windows, perform the following procedures:

To prepare eRoom Server to use WebDav:

1. IIS must be configured to allow WebDAV in the Web service extensions.

2. If your WebDAVWeb site is set up as both a DAV and FrontPage site, IIS defaults to the FrontPagecustom header and blocks DAV command-line connections. In this case you may need to removecustom headers; however, this is not required.

a. In IIS Manager, expand the local computer, right-click your WebDAV Web site (the site thatcontains the virtual directory mapped to your WebDAV publishing directory) and clickProperties.

b. Click the HTTP Headers tab.

c. Remove any headers listed in the Custom HTTP headers list box.

d. Click Apply.

e. Click OK.

To Prepare Windows Client to use WebDav:

1. Make sure you can connect to another Web Folder besides eRoom (for example,http://www.msnusers.com).

2. Make sure the WebClient Service is running.

3. Make sure (via the Network and Sharing Center) that Network Discovery and file sharing areturned on. This is for general network functionality and is not specific to Web Folders.


Technical Notes

4. Install webfldrs.msi from a machine running Windows XP SP1.

a. Start the installation by double-clicking or right-clicking webfldrs.msi.

b. Click Select reinstall mode and• Clear the Repair all detected reinstall problems check box.

• Select the Force all files to be reinstalled, regardless of checksum or version check box.

• Select the Verify that required user registry entries are present check box.

• Select the Verify that required machine registry entries are present check box.

• Select the Validate shortcuts check box.

5. You will need to install it once, reboot, and then install it a second time using the instructionsabove. Reboot a second time.

6. Sometimes it is necessary to installWebfldrs-KB892211-ENU.exe, but it is not required. However,if you are rolling out instructions to users, everyone should use the same configuration.

The Web client does not have to be in the same subnet as the server. It works across subnets. Ifyou still cannot create a Web Folder from a Windows client (on a different subnet) it might be thatthe router is causing some problems.

Often the first attempt to create a Web Folder fails with the error “Folder you entered does not appearto be valid”, but the second attempt will succeed.

Adding eRoom as a Trusted Site

Security issues between eRoom and web browsers on Windows 7 and Windows Vista can beminimized by adding the eRoom server URL as a Trusted Site, as described in the followingprocedures.

To add the eRoom server URL as a Trusted Site in Internet Explorer:

1. Select Tools > Internet Options.

The Internet Options dialog box is displayed.

2. Select Trusted sites icon and click Sites.

The Trusted sites dialog box is displayed.

3. In the Add this Web site to the zone field, specify the eRoom server URL (for example,http://eroomservername.domain.com).

4. Click Add.

The eRoom server URL is displayed in theWebsites list.

5. Click Close to close the Trusted sites dialog box.

6. Click OK to close the Internet Options dialog box.

7. Restart Internet Explorer.


Technical Notes

To add the eRoom server URL as a Trusted Site in Mozilla Firefox:

1. Select Tools > Options > Security .

The Options dialog box is displayed.

2. Click the Security tab.

3. Click Exceptions.

The Allowed Sites - Add-ons Installation dialog box is displayed.

4. In the Address of web site field, enter the eRoom server URL (for example,http://eroomservername.domain.com).

5. Click Allow to add the eRoom server URL to the Site list.

6. Click Close to close the Allowed Sites - Add-ons Installation dialog box

7. Click OK to close the Options dialog box.

8. Restart Mozilla Firefox.

Approving the rich text editor control

On a Windows workstation, using eRoom in Internet Explorer with the eRoom plug-in installed, thefirst time you perform an action that launches the rich text editor, a yellow bar appears at the top ofthe browser window. In the bar, a message asks if you want to run the ‘eRoom Client 7.40’ add-on(the rich text editor control). Click the yellow bar to display a menu, and then pick Run ActiveXcontrol. In the security dialog box, click Run. The rich text editor opens normally. Once you do this,the yellow bar and warning will no longer appear when you use the rich text editor.


Technical Notes

Running eRoom indexing server on a VMwareimageWhen running eRoom indexing server on a VMware image, incremental full-text indexing may fail.There are two workarounds to this problem:

To set the ’Disable acceleration’ option:

1. Power off the virtual machine.

2. From the main menu, go to Inventory > Virtual Machine > Edit Settings.

3. On the Options tab, select General (under Advanced).

4. Select the Disable acceleration checkbox.

5. To save the setting, click OK.

To set ’virtual processors’ to 2:

1. Power off the virtual machine.

2. From the main menu, go to Inventory > Virtual Machine > Edit Settings.

3. On the Hardware tab, select CPUs.

4. From the Number of virtual processors drop-down menu, pick 2.

5. To save the setting, click OK.

Installing the eRoom plug-in as Power User onWindows 2003Installing the eRoom plugin as a Power User on Windows 2003 fails with the following error: "Thesystem administrator has set policies to prevent this installation." This occurs due to default securityrestrictions imposed on Windows 2003.

To work around this issue, the administrator must allow per-user installs on a Windows 2003 client.You can do this by configuring the machine policy or by applying the registry setting that controls theREG_DWORD policy.

To configure the machine policy:

1. Select start > run, and then type gpedit.msc.

2. Navigate to Local Computer Policy > Computer Configuration > Administrative Templates >Windows Components > Windows Installer.

3. Double-click Disable Windows Installer.

4. Select Enabled and pick Never from the drop-down list.

5. Click Apply, and then OK.


Technical Notes

To apply the registry setting that controls the REG_DWORD policy:

1. In the Registry Editor, navigate to HKEY_LOCAL_MACHINE > SOFTWARE > Policies >Microsoft > Windows > Installer.

2. Create a new DWORD Value called DisableMsi and set its value to 0.
