STEP A CONNECT THE DIGITAL BOX TO YOUR TV

Connect one end of the Coaxial cable to the walloutlet.

Connect the other end of the Coaxial cable to theCABLE IN port on the Digital Box.

Note:Be sure toconnect theCoaxial cabledirectly to theDigital Box and not throughanother device such as a VCR.

Look at the back of your TV, and based on the inputports that are available, select the connectionmethod below that best matches your TV.

Connect the piggy-back end of the RCA Audio cable to the AUDIO OUT port on theDigital Box.

Connect the straight end of the RCA Audio cable to the AUDIO IN port on your TV.

Be sure to use the sameinput as the video cableused in Step 4.

STEP B AUTHORIZE THE DIGITAL BOX

Wait 10 minutes for the Digital Box to become activeand to be updated.

Connect the other end of the power cable to thewall outlet.

With your TV turned off and your Rogers remotepointing at the Digital Box, press the CBL then PWRbuttons on the remote.

Turn on your TV and set it to the proper input basedon the connection method you chose in Step 4.

Note:Examples of common input names are CH 3,Video 1, HD 1, Comp 1, etc.

Note:You should keepthe Digital Boxplugged in and con-nected at all times soit remains authorizedand receives allservice updates.

Connect one end of the power cable to the back ofthe Digital Box.

PTV Easy Installation Guide - Ontario Instastaging v1.0 07/08 ©2008 Rogers Cable Communications Inc.

Confirm the Digital Box is authorized by viewingChannel 03.

1. Wait for any onscreen messages to clear.2. Turn on the Digital Box by pressing PWR on the Rogers

remote. 3. Change the channel to 03 by pressing 0 - 0 - 3 on your

Rogers remote. Can you view Channel 03?

Yes: I can view Channel 03.Continue to Step C on the reverse.

No: Channel 03 is “Not Authorized”.Call 1 866 894 9962 to have the Digital Boxauthorized. You will be prompted for thephone number associated with your account.

CONNECT THE DIGITAL BOX TO YOUR TVThis step shows you how to connect the Digital Box using the bestmethod for your particular TV.

AUTHORIZE THE DIGITAL BOXThis step programs the Digital Box to authorize all of the channelsincluded in the cable package to which you subscribe.

PROGRAM YOUR REMOTE CONTROL & ADDITIONAL OPTIONSThis optional step will show you how to program the Rogers remote tocontrol your TV and other components.

Easy Installation GuideOverview: Installing your Rogers Digital Box is as easy as A - B - C

C

B

A

Note:Be sure to properlyfinger-tighten allcable connections.

Best Picture QualityComponent connection for High Definition TVs ONLY

Connect one end of the Component cable to thecorresponding RGB IN port on your HDTV.

Connect the other end of the Component cable tothe corresponding RGB OUT port on the Digital Box.

If the back of your HDTV has a COMPONENT IN or RGB IN port, you shoulduse this input along with the provided COMPONENT cable.

Better Picture QualityComposite video connection for Standard Definition TVs

Connect one end of the Composite Video cable tothe VIDEO IN port on your TV.

Connect the other end of the Composite Video cableto the VIDEO OUT port on the Digital Box.

If the back of your TV has a COMPOSITE IN or VIDEO IN port, this input usesthe provided COMPOSITE cable to give you the best picture quality for a non-HDTV.

Found on the backof your HDTV

Component Cable

Composite Video Cable

Found on the back of your TV

Next, goto Step

OR

ORNext, goto Step

Good Picture QualityCoaxial connection for Standard Definition TVs

Connect one end of the Coaxial cable to theCABLE IN port on your TV.

Connect the other end of the Coaxial cable to theTO TV/VCR port on the Digital Box.

If the back of your TV doesn’t have the ports required for the other connec-tions, use this method. This connection requires a CABLE IN port and uses theprovided COAXIAL cable.

Found on the back of your TV

Coaxial Cable

Next, goto Step

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STEP C PROGRAM YOUR ROGERS REMOTEIn addition to operating the Digital Box, the Rogers remote is capable of controlling basic commands on your TV, VCR and even other devices. To enable these features, the Rogers remoteneeds to be programmed for your particular home entertainment components.

The order in which you connect your other components like a VCR and DVD player to the TV is very important. Below is the recommended connection order for both High Definition andStandard Definition TVs. Additional cables may be required.

OPTIONAL CONNECT ADDITIONAL EQUIPMENT

PersonalTV Digital Line-Up On Demand Services

Basic Cable & Combo Pak . . . . . . . . . . . .02 - 65Information Channels . . . . . . . . . . . . . . .98 - 100, 202 - 207Networks & Timeshifting . . . . . . . . . . . . .106 – 174, 329 - 333News . . . . . . . . . . . . . . . . . . . . . . . . . . . .180 – 199Kids . . . . . . . . . . . . . . . . . . . . . . . . . . . . .210 – 233Learning . . . . . . . . . . . . . . . . . . . . . . . . .241 – 250Lifestyle . . . . . . . . . . . . . . . . . . . . . . . . . .255 – 269Entertainment . . . . . . . . . . . . . . . . . . . . .270 – 299Movies . . . . . . . . . . . . . . . . . . . . . . . . . .300 – 328

Pay Per View . . . . . . . . . . . . . . . . . . . . . .339 – 367Spiritual . . . . . . . . . . . . . . . . . . . . . . . . . .390 – 397Super Sports Pak . . . . . . . . . . . . . . . . . . .399 – 498High Definition . . . . . . . . . . . . . . . . . . . .500 – 545Adult . . . . . . . . . . . . . . . . . . . . . . . . . . . .547 – 570Multicultural . . . . . . . . . . . . . . . . . . . . . .571 – 649French . . . . . . . . . . . . . . . . . . . . . . . . . . .651 – 691Music . . . . . . . . . . . . . . . . . . . . . . . . . . .699 – 751

Rogers On Demand . . . . . . . . . . . . . . . . .100Anime Network On Demand . . . . . . . . . .210YTV Anime On Demand . . . . . . . . . . . . .211Treehouse On Demand . . . . . . . . . . . . . .220The Movie Network On Demand . . . . . . .308MPIX On Demand . . . . . . . . . . . . . . . . . .309The WWE 24/7 On Demand . . . . . . . . . .400Too Much TV On Demand . . . . . . . . . . . .557Howard Stern TV On Demand . . . . . . . . .558Playboy TV On Demand . . . . . . . . . . . . . .561

Note: Channels and Services vary by region. This is a summary of all channels available, not the channels you subscribe to. For a complete listing of services available in your area please visit rogers.com/channels

What Channels Are Available?

Where Can I Get More Information/ Help With The PersonalTV Service?

NOTE: Important Messages Regarding Your TV Use

Some televisions can experience image “Burn-In” if fixed images are displayed for extendedperiods of time. Consult your TV manufacturer’sdocumentation for more information.

Always keep the Digital Box plugged in to the power outlet and connected to the cable outlet. Do not disconnectit when not in use. To give you the best possible service, updates are sent periodically to the Digital Box and if thebox is not connected and plugged in, you may miss an update. Also, if the box is disconnected for a long period oftime, your channels may become unauthorized when it is reconnected.

To help you get the most outof your Rogers PersonalTVservice, and to solve potentialproblems, Rogers provides youwith a wide range of supportoptions. Use the informationon the right to choose thesupport option that bestmeets your needs.

CONNECTIONS FOR STANDARD TELEVISIONS

CONNECTIONS FOR HIGH DEFINITION TELEVISIONS

Why Should I Set My PIN?

With this connection you can:• Watch the Digital Box, DVDs and

VCR videos on your TV.• Listen to TV shows and movies

from the Digital Box on your stereoor home theatre.

• Record the show you are watchingon the Digital Box to your VCR.

Note:This hookup will not allow you torecord one program to your VCRwhile watching another. There areother hookup options available onwww.rogershelp.com/hookups

With this connection you can:• Watch the Digital Box, DVDs and

VCR videos on your HDTV.• Watch HDTV programming on your

HDTV.• Listen to TV shows and movies

from the Digital Box on your stereoor home theatre

• Record the show you are watchingon the Digital Box to your VCR.

Note:This hookup will not allow you torecord one program to your VCRwhile watching another. There areother hookup options available onwww.rogershelp.com/hookups

Common problems covered in the troubleshooting section of Your Guide To PersonalTV include:

No picture on any channel No sound

“Not Authorized” messages on channels I should bereceiving

Can’t view High Definition programming

Remote control does not work Changing the PIN

Before calling Rogers Cable Repair.....

Please REBOOT the Digital Box prior to calling Rogers. To reboot:

1. Unplug the power cord and wait 10 seconds.2. Plug the power cord back in and wait 10 minutes.3. Turn the ‘Power’ on.4. Ensure your TV is on and tuned to the correct input (usually CH3).

Setting your PIN will prevent people in your householdwho shouldn’t be able to view certain programmingand/or purchase On Demand or Pay Per View contentfrom doing so.

Your default PIN is 0000. We recommend that youchange it for improved security. For further instructionsrefer to Your Guide To PersonalTV orwww.rogershelp.com/PIN

Enter your PIN carefully. After 3 unsuccessful entries,features requiring your PIN will be blocked until mid-night as a security feature.

How Do I Solve Common Problems?

PTV Easy Installation Guide - Ontario Instastaging v1.0 07/08 ©2008 Rogers Cable Communications Inc.

PersonalTVUser

Guide

SupportWebsite

E-mail Phone

Your Guide To PersonalTV can walkyou through resolving the most com-mon troubleshooting issues.

Save time by following the quick, easysteps within this guide included withthe Digital Box, rather than calling fortechnical support.

Visit www.rogershelp.com for addi-tional PersonalTV information including:

- Channel Listings- Parental Controls- Billing Options- Frequently Asked Questions and more.

E-mail us at: digitaltvsup-port@rci.rogers.com

Call us at 1 888 ROGERS1(1 888 764 3771) and start bysaying “Cable TV”• For Technical Service

say “Cable TV Repair” • For Customer Service

say “Customer Service”

First, program the Rogers remote for your TV. You can also program the remotefor other components by repeating the steps and substituting the TV buttonwith the respective device button (VCR, DVD, etc.).

1. Turn your TV on.

2. Press the TV button once. The TV button will flash once.

3. Press and hold SETUP until the TV button flashes twice; then release SETUP.

4. Press 9 - 9 - 1 on the remote keypad, the TV button will flash twice.

5. With the remote pointed towards your TV, press PWR once.

6. Repeatedly press and release the CH+ button until your TV turns off. Theremote will cycle through all possible codes until a match is found.Note: You may need to press the CH+ button dozens of times before finding

a match.

7. Once the TV turns off, press the SETUP button once to lock the code. The TVbutton will flash twice.

8. Confirm the correct code was locked by pressing the PWR button to turn onyour TV.

Your Rogers remote is now programmed to control your TV.

What if this did not work? Your remote should have come with a small guidethat contains specific codes for programming popular components. Follow theseinstructions.

Next, set your Rogers remote to have your TV control the volume.*

1. Cover the infrared portion on the front of the remote with your hand.

2. Press and hold the CBL button and the OK/SELECT button until themode buttons blink twice.

3. While covering the front of the remote, press 9 - 9 - 3. The CBL buttonwill blink twice once the process is complete.

4. Now press the TV button. The CBL button will blink twice to confirm avalid selection.

5. Uncover the front of the remote and point it towards your TV. Checkthat your changes were accepted by testing the volume controls on theremote.

6. If you see the Digital Box volume bar instead of your TV volume bar, yourchanges were not successful. Repeat these instructions beginning atStep 1.

TIP: For the best audio control, ensure your volume is set to Fixed inthe audio settings menu. Make sure you set the volume to maxi-mum on the Digital Box.

* Not compatible with older TVs with manual volume control.

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