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CHHATTISGARH

-Government Roadmap For


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Submitted to

by

Hyderabad.

in Association with

Hyderabad

Government of Chhattisgarh

Administrative Staff College of India

National Institute for Smart Government

e - Government Roadmap For

CHHATTISGARH

V I S I O N D O C U M E N T


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Table of Contents

Executive Summary

1

2

4

5

6

7

3

89

Background and Methodology 1

State Profile 3

Strengths and Opportunities, Weaknesses and Threats 10

Development Vision and Agenda 11

Good Governance Agenda 16

Stakeholders Needs and Expectations 18

e-Government Vision 21

1.1

2.1 Geography and Demography 3

2.2 Resource Profile 3

2.3 State of Human Development 4

2.4 Economy and Infrastructure 6

3.1

6.1 Citizens 18

6.2 Businesses 19

Background 1

1.2 Approach and Methodology 1

1.3 Acknowledgements 2

Strengths and Opportunities 10

3.2 Weaknesses and Threats 10

4.1 The Development and Governance Vision of Chhattisgarh 11

4.2 The Development Agenda 11

4.3 Development Targets and Objectives 13

5.1 Objectives of Good Governance 16

5.2 Tenets of Good Governance 16

5.3 Good Governance Agenda 17

6.3 Non-Government Organizations (NGOs) 19

6.4 The State Government 20

6.5 Bilateral and Multilateral lending/ Donor Agencies and Financial Institutions 20

6.6 Conclusion 20

7.1 The e-Government Vision Statement 21

7.2 Implications of the Vision Statement 21

9.1 Development Priorities, Services, and e-Government Possibilities

Realizing the vision - e-Readiness 22 Annexure


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Executive Summary

1

2

Backgroundand Context

Strengthsand Opportunities,Weaknesses and Threats

Strengthsand Opportunities

rich natural resources

location in Central India

power generation centre

Infrastructureprovision as an industry

pockets of qualified human resources

peaceful industrial

relations climate

Being a new state fiscal position ishealthy

Chhattisgarh, earlier a part of Madhya Pradesh, became a state of the Indian union on 1st

November 2000. It is a state with several unique features, such as abundant natural

resources, rich biodiversity, andrich cultural diversity. It hasa large tribal population, andaneconomy thatis presently dominated by agriculture.

Althoughendowed with abundant natural resources, thestate lags behinda majority of the

other states in economic development and in terms of human development and quality of

life.

TheGovernment of Chhattisgarhis committedto take thestateto a position of leadership in

economic and social development over the next few years.. The vision and agenda for

growth and development were first set out in Chhattisgarh Vision 2010, a document

released in 2002.

The process of revisiting the state's vision and setting and taking forward the development

agenda is an on-going exercise. The present Government is committed to a course of action

to create a vibrant economy that is marked by growth with regional and sectoral balance,

anda prosperous anddeveloped knowledge-based societyin theyearsto come.

As part of its vision, Government of Chattisgarh is designing a comprehensive roadmap for

e-Governance. The eGov roadmap is to be based on the State's vision for economic

development and its desire to provide good governance. This report encapsulates the

eGovernment vision forChattisgarh. It will be supplemented by a reporton theStrategyand

theBlueprint required toconvertthe visionintoa reality.

The major strengths of the sta te are its including mineral s,

agricultural land, low cost land, forests, and water resources, which can be tapped

to create a strong economy.

The state's gives it the potential to become a major

logisticshub forthe country. Thestatealso possessesthe coal resources to becomea

major that can supply power to other states.

is also an area of opportunity forthe state.

The state has , that can be utilized to

develop knowledge-based industries. The state also has a

.

is also an area of strength, as the state's, andthe size of thegovernmenthas been kept small.

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Weaknesses and Threats

Lack of infrastructure

Overdependence on the primary sector

Low agricultural productivity

Lack of social infrastructure

Lack of skilled manpower

The Development Agenda

Thedevelopment agendaof thestate rests onfourpillars

natural resources

infrastructure

competencies

Uplifting of tribals

is majorweaknessthat obstructsgrowthThis relates to road,

rail, and aviation infrastructure, water supply, telecommunications, and specialized

industrial infrastructure. Lack of irrigation infrastructure is a factor hamperingagricultural development.

is a weakness that needs to be addressed

in the interest of balanced development, by value-addition and diversification,

particularly intoservices sectors.

is the result of several factors, including cropping

practices, lowuse of fertilizer, lack of water resource management, andlow levels of

mechanization.

. The state lags behind the country in areas such as

healthcare, civicamenities,and primary and technical education.

Barring a few pockets, the state lacks skilled manpower.

Thiscould hamper the growth of value-addingand knowledge-based industries.

Adding value to the state's - namely minerals, agricultural land,

forests, and water resources, and diversifying into areas with growth potential,

particularly service sector industries;

Creatingworldclass tosupportindustrialgrowth.

Improvingthe qualityof lifeand environmentin thestate, particularlyin theareasof

education,health, livelihood opportunities,and essential amenities;

Developing in people to enable them to contribute to the state's

socio-economicdevelopment and to theirown well-being.

and otherweaker sections

Specific development objectives and targets have been set to take the agenda forward.

Several key departments have set forth ambitious targets and are putting in place the

required policies and strategies,and action plans to achieve thesetargets.

Some of the positive trends observed in the last two years are that Chhattisgarh has

attracted large investments in industry. Several major industrial players have initiated

capacity expansion and new capacity creation, particularly in mining and quarrying based

sectors, and metalextraction-based industries.

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CHHATTISGARH-GovernmentRoadmap For


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GoodGovernance underpinsthe Development Agenda

Transforming Government for GoodGovernance

Stakeholder needs and expectations fromGovernment

Citizens

citizens expect

trouble-free transactions

The development vision, in order to be realized, requires good governance that facilitates

socio-economic development. Good governance requires responsiveness to stakeholder

needs,accountabilityand transparency, and participation of citizens. The state is committedtogood governance in theformof :

A simpleand efficient policy frameworkto promote market-leddevelopment.

Responsiveness to the needsof all stakeholders, particularly citizens and businesses.

Safeguards against discrimination in providing access to development

opportunities.

Involvementof citizens in all aspects of development.

The cause of good governance is effectively served by transforming government. This

involves

Delivering cutting-edge stakeholder-centric services, using the single point of

contact approach where possible.

Streamlining government processes and systems.

Adopting Information and Communication Technologies (ICTs) to create

information systems and workflow systems to improve the speed and quality ofdecision making and file disposal.

Adopting ICTs to deliverintegrated services to stakeholders.

Respectingthe citizen'sright to information, dialogue and participation.

Thereare several stakeholder groups in the society. The expectations of citizens, businesses,

and the stategovernment are outlined below:

Citizens interpret good government in terms of provision of services, facilities, and

opportunities that they expect from government. Equally importantly,

with government in the areas of filing of information and

applications, making payments for services and taxes, and receiving documents and

payments that aredue tothem.

Citizens also expect assurance of gainful employment and a quality of education

characterized by affordableand easy access to healthcareand education.

Finally, citizens expect to be able to exercise their right to information, and their right to

express theiropinions, and obtainredressalof grievances.

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Businesses expect a business-friendly environment, They interact with the government

to receive information, procedural and transaction services and for regulatory

compliance. They also provide goods and services. Essentially, businesses seek quality,convenience, responsiveness, fairness and transparency in their interactions and

transactions withthe government .

Velocity of business increases rapidly if a structureof goodgovernance is established.

Industries and businesses also expect a robust infrastructure that facilitates a speedy

growth.

The i s arguably t heb iggest s takeholder in g overnment,a s i t i s v estedwiththe responsibility and accountability forprovidinggood government.

expect information, workflow /

procedures and decision support systems that will enable resource and time efficiency

and effectiveness in discharging various roles.

expect trouble-free administration of wages and benefits,

and career management throughout their work life from recruitment to retirement.

They also expect that they will be provided capacity / competencies that will enable

them to discharge their roles in various work environments.

e-Government refers to the transformation and continuing improvement of government

processes and relationships using Information and Communications Technologies, to

achieve the objectives of good-governance.

Theproposede-Government Visionflowsfromthe development objectivesof thestate, and

vision of establishing good governance. It takes on board the expectations of major

stakeholder groups.

Information and Communications Technologies act as a major engine that will drive all-

round developmentand goodgovernance as reflected in the followingstatements.

Thestatewillrankamongthe leadersin e-Government.

Businesses

State Government

state government

Government Establishments and functionaries

Government Employees

e-Government Leveraging ICTs

The proposed e-Government Vision

Implications of the vision

Chhattisgarh will harness the power of Information and Communication

Technology to achieve excellence in governance, leadership in social and economic

developmentand empowerment through knowledge.

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ICTs will be used extensively in enhancing the productivities and efficiencies

substantially in all the sectors of the economy, especially, agriculture,

manufacturingbanking and services sectors.

ICTs will be used effectively in the welfare sector to ensure the better targeting ofbeneficiaries of social benefits and the professional management of welfare

schemes.

ICTs will be harnessed to substantially improve the quality of life in the state,

particularly in the areas of education, healthcare and livelihoods by increasing the

reachof services throughelectronicdelivery channels.

ICT will be harnessed to provide need-based government services of the highest

quality to all stakeholders, includingbusinesses, citizens and government

Work processes, decision-making, and interactions within government will be

improved significantly with the help of ICTs. Government resources will be used

more productively, and the quality of decision making and service delivery will be

greatly enhanced.

Citizens and businesses will be able to access services at anytime, from convenient

locations. Citizens and businesses will be able to not only access information and

content, they will also be able to transact electronically with government for all

essential services and interactions.

ICT will be deployed in a manner that ensures that the user of services gets a single

viewof government, regardless of thenumber of agencies involved in providingthe

requested service.

Thestate envisions ICTs as a facilitator of dialogue , feedback,and participation that

is critical to the functioning of a healthy democracy.

The achievement of the eGovernment vision is a function of several factors including e-

readiness in stakeholder groups. e-Readiness includes technology infrastructure, human

resource capacity, the existence of a sound eGovernment strategy, commitment to process

reengineering, and resource mobilization.

The commitment of the Government of Chhattisgarh in implementing eGovernment is

evident in its IT policy. Several early initiatives have been taken, in terms of infrastructure

and applications.

Articulatingthe visionis thefirststepin creating thee-Governance roadmap. Onadoptionof

the vision, the government requires a comprehensive strategy for e-Government that willimprove the e-readiness.

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1. Background and Methodology

1.1

1.2

Background

developing the e-

Government vision and strategy and preparing a blueprint for eGovernment in the

first phase

Approach and Methodology

The Government of Chhattisgarh is committed to fulfilling the aspirations of the state to

attaina position of leadership in economic andsocial development in theyears to come. The

state's development agenda, taken forward, will createa vibrant economy that is markedbyregionally and sectorally balanced growth, and a prosperous and developed knowledge-

based society.

The Government of Chhattisgarh sees a great opportunity to harness Information and

Communications Technologies (ICT) to achieve its vision for socio-economic development.

Good governance underpins the government's development agenda. e-Government is a

means to transform and continuously improve the quality of government decision-making,

increasing economic productivity and improving the relationships of government with

stakeholders.

In this context,the Government of Chhattisgarhrequires a Roadmap fore-Government to

be drawn-up. This roadmap will facilitate the state government in

. In subsequent phases the roadmap will enable the government to plan for, and

implement the e-Government program for the state, and establish the e-Government

ecosystem.

Phase 1 of the roadmap, that is, the task of developing the e-Government vision, strategy,

and blueprint has been entrusted to the National Institute for Smart Government (NISG),

Hyderabad. NISG is carrying out this assignment in partnership with Administrative Staff

College of India(ASCI), Hyderabad.

This document titled The e-Government Vision for Chhattisgarh covers the development

of the e-Government vision. The e-Government strategy and blueprint will be provided in a

separate volume.

Thebroad approachadopted by theteamin preparingthe e-Governmentvision is asfollows:

Understanding the resource and development profile, and the vision, priorities and

agenda for development

Examining and establishing good governance objectives and defining the role of

ICTs in goodgovernance throughe-Government

Identifying major stakeholder groups and articulating their needs and

expectations fromgovernment.

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Developing a vision statement for e-Government that clearly reflects the

developmentpriorities and goodgovernance prioritiesof the stateof Chhattisgarh.

Outlining the factors of readiness and articulating the importance of a

comprehensive e-Government strategy.

Thekey elements of methodology used are:

: Examination of various vision, policy and planning documents,

annual reports, otherreports relating to the Government of Chhattisgarh, Analysis

of Vision and best practices in e-Government in India and other countries;

eGovernment frameworks.

in various departments of the Government

of Chhattisgarh.

withrepresentativesof majorstakeholder groups.

The team thanks the Government of Chhattisgarh for this opportunity to undertake this

exercise. The team places on record its appreciation of all senior Government functionaries

who shared their valuable views, opinions and information with the team during the study.

The team acknowledges with thanks the support provided by Shri Aman Singh CEO ChiPS,

andhis team forall thesupportextendedin carryingout itswork.

Desk research

Discussions with senior functionaries

Consultative meetings

Acknowledgements

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2. Profile of Chhattisgarh

Indicators Year Unit Chhattisgarh All India

Area 2002 000 Sq. Km. 135 (4.11) 3287.26

Population 2001 Million 20.80 (2.02) 1027.02

Rural population 2001 Per cent 79.92 72.22

Urban population 2001 Per cent 20.08 27.78

Population density 2001 Persons perSq.Km.

154 312

Gender Ratio 2001 Per 000 males 990 933

Table 2.1

Demographic Profile of Chattisgarh

2.1 Geography& Demography

Demography

Chhattisgarh, earlier a part of Madhya Pradesh, became a state of the Indian union on 1st.

November 2000. It is a state with several unique features, such as abundant natural

resources,rich biodiversity,and richculturaldiversity.

In terms of geographical area the state ranks 9th in the country. About 44% of the state's

area is under forest cover. It is rich in biodiversity of flora, and fauna. A landlocked state in

east central India, it shares borders with six states. The state's resources include minerals-

mainly iron-ore, coal, bauxite, and dolomite, limestone, diamonds and other precious

stones, gold andtin.About35%of thestate'sarea is undercultivation.

The state has the disadvantages and advantages of low population density. The population

of about 21 million is largely rural (79%). Tribals constitute about 33% of the population,

and scheduled castes form about 12%. The welfare and development of tribals is an

important focus area for the state government. The gender ratio of the state is higher than

the national average. (Table 2.1)

Note : Figures in brackets indicate percentage.

2.2 Resource Profile

2.2.1 Mineral Resources

Chhattisgarh is well known for its abundant deposits of natural resources. The state's

resources include minerals-mainly iron-ore, coal, bauxite, and dolomite, limestone,

diamonds and other precious stones, gold and tin. The state accounts for 19% of the

country's iron ore deposits, The iron ore of Bailadila mines in Dantewada district is exported

toJapanbecause of itshighferrous content. 17% ofthe nation's coal reserves liein thestate.

The state also accounts for 49% of the country's diamond deposits. The State is the largest

producer of quartzite, and the second largest producer of iron ore, coal and dolomite in the

country. Abundant deposits of lime stone arefoundin thedistricts of Raipur, Bilaspur, Durg

and Bastarregions.


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The mining and quarrying sector contributed 12% to the state's Gross Domestic Product in

2001-02. Majorcompaniesoperatingin Chhattisgarh include EssarSteel, NMDC,Jindal Steel

and Power, SAIL, BALCO, and South Eastern coalfields, De Beers, and Rio-Tinto. Several large

CementCompanies such asACC andthe AVBirlaGroup also operate in thestate.

About 35% of the state's area is under agriculture. 80% of the state's population is

dependent on agriculture. In the field of agriculture, rice, wheat and maize are the principal

food crops in Chhattisgarh. Agriculture contributed about 34 % to the Net State Domestic

Product (NSDP) in 2002-2003. The agricultural productivity is very low, as can be seen from

Low agricultural productivity is the result of several factors, including mono-

cropping practices, low use of fertilizer, lack of water resource management and irrigation

facilities, and low levels of mechanization. There is significant scope for improving

agricultural productivity by addressingthese problems.

Sustainable management of forest resources is a major priority of the state. Forests provide

livelihood to a large proportion of tribal populations. In addition, the forest resources of the

state present several opportunities for economic growth. There is scope for industries based

on non-timber-based forest produce, commercial forestry and eco-tourism. Degradation of

forests is anarea that requires attention.

The large forest cover , a number of forest villages and remote villages make the access and

delivery of public health care services difficult. The infant mortality rate, and death rate of

Chhattisgarh are among the highest in the country. The life-expectancy at birth is also much

lower t han t hea ll -India a verage( .

The state suffers from a lack of healthcare facilities and a lack of trained medical personnel.

There wasonlyone medical college serving a population of more than twentymillionsat the

time of formation of the State. Recently, a new medical college has been opened at Bilaspur.

There is only one ayurvedic college in the entire State and there is no public institution to

imparteducation in homeopathy orunani. Thereis nocollege of nursing in theentire State.

Thestate hasmade considerable progress in theliteracy andthe literacy rate is almoston par

with the national rate. However, the literacy level is particularly low among the Scheduled

Castes and Scheduled Tribes, especially among tribal women. The gross enrolment ratios for

boys and girls are higher than the all-India average. The number of primary schools per lakh

of population is above theaverage all-India level. However, theprimary schools lack facilities

and trained teaching staff. Tribals, in particular, lack access to educational facilities. Several

2.2.2 Agriculture

Table 2.3.

2.2.3 Forest Resources

Stateof Human Development

2.3.1Healthcare

Table 2.2)

2.3.2 Literacy and Education

2.3

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-GovernmentRoadmap For

enrolmentcampaigns andwelfare programs arebeingrun in thestateto improve enrolment

and reduce the dropout rates. The number of recognized professional education institutions

is lowin Chhattisgarh compared to the all-India situation.


Infant Mortality Rate 2002 Per000 live birth 73 63

Male 2003 Years 59.19 63.87Life

Expectancy at

Birth

Female 2003 Years 58.01 66.91

Death Rate 2002 Per 000 pop. 10.3 8.1

Male 2001 Per cent 77.86 75.96

Female 2001 Per cent 52.40 54.28

Literacy Rate

Person 2001 Per cent 65.18 65.38

Boys 2002-03 Per cent 107.30 97.53

Girls 2002-03 Per cent 101.54 93.07

Gross

Enrolment

Ratio (Classes

I-IV)

Total 2002-03 Per cent 104.45 95.39

Primary School 2002-03 Per Lakh Pop. 115.17 63.42

Professional Edu. Inst.* 2002-03 Per Million Pop. 0.24 2.54

Table 2.2

Human Development indicators of Chattisgarh

* Professional educational institutions include engineering, technology, architecture,

medical and teacher training colleges.

2.3.3. Affluence

The percentage of population below the powerty land is high at 44%. On an average, the

level of affluence of a householdin Chhattisgarhis lower than that of a household in therest

of the country (Table 2.3). There are proportionately less number of households in houses

with concrete roof, drinking water in premises andopen drainage system forwaste water in

comparison with the all-India level. Both in rural and urban areas of Chhattisgarh, the

proportion of households having access to safe drinking water is also less compared to the

all-India scenario.


HH in houses with concrete roof 2001 Per cent 10.9 19.8

HH with drinking water in premises 2001 Per cent 19.0 39.0

HH with open drainage for waste water 2 00 1 Per cent 16.7 33.9

Rural 2 00 1 Per cent 66.2 73.2

Urban 88.8 90

HH having access to safe

drinking water

Total 70.5 77.9

Table 2.3

Indicators of Affluence

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2.4 Economy and Infrastructure

The per capita income (measured by per capita State Domestic Product) of Chhattisgarh is

much below the national average (Table 2.4). The State's economy is highly dependent on

the primary sector with agriculture as the main source of livelihood of the population. The

share of theprimary sectorin theState Domestic Product (SDP) of theStateis 37.30 percent

whereas attheall Indialevelthisshare, onan average, is26.28 percent.At the allIndialevel,

theshareof the service sectoris 49.31 percent of GDP(Gross Domestic Product) whereas in

Chhattisgarh the service sector has a share of 43.72 per cent of SDP. The shares of both the

sectors, thesecondary andthe service , in SDPare less than theall-Indialevel.

The expansion of the industrial sector is quite tardy in the State. The spread of industry is

confined to a few local areas, mainly in Durg and Raipur districts. Most districts of the State

hardly have any industrial units except rice milling and wood cutting. These are also thedistricts where basic infrastructure is conspicuous by its absence. The vulnerability of the

population of these districts to failure of agriculture is very high, as there is hardly any other

economic activity whichcan sustain them in a year of poor crops ordrought.

The agricultural productivity is very low, as can be seen from Table 2.3. Low agricultural

productivity is the result of several factors, including mono-cropping practices, low use of

fertilizer, lack of water resource management and irrigation facilities, and low levels of

mechanization. There is significant scope for improving agricultural productivity by

addressingthese problems.

All parameters for the banking services namely, number of bank offices per lakh of

population, percentage of households availing of the banking services, credit-deposit ratio

indicate that banking activities are limited in Chhattisgarh in comparison with the all India

scenario.

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SDP/GDP per capita 2001-02 Rs. 11952 17822.8Primary 2 00 2 Per cent 37.30 26.28

Secondary 2002 Per cent 18.98 24.41

Composition of

SDP / GDP

Service 2002 Per cent 43.72 49.31

Rice 2000-01 Kg. per hect. 668 1901

Wheat 2000-01 Kg. per hect. 1034 2708

Average yield of

principal crops

Maize 2000-01 Kg. per hect. 1193 1822

Cropping Intensity 2003 Per cent 117 135

Consumption of fertilizers 2003-04 Kg. per hect. 46.5 89.8

Prop. of area under irrigation 2 00 1 Per c ent 20.66 44.2

Bank offices 2004 Per Lakh Pop. 2.80 4.54

HH availing banking services 2001 Per cent 24.10 35.50

Credit-Deposit Ratio 2003 Per cent 39.1 59.4

Table 2.4Indicators of the Economy of Chattisgarh

2.4.1 Physical Infrastructure

Road andRailNetwork

(Table 2:5)

Power

(Table 2:5)

The road length and the railway route length per Sq. Km. of Chhattisgarh are less than the

national average . The State does not figure in any of the high profile road

projects currently being undertaken in the country:, namely the Golden Quadrilateral, the

East West Corridor and the North South Corridor. An Infrastructure Development action

plan is in place.Upgradation andexpansion ofthe road network is beingtakenup.

The percentage of villages electrified is about 93 per cent in Chhattisgarh However, the

percentage of households with electricity for lighting is only 53.1 per cent the all India level

.

Chhattisgarh was until recently, power surplus State. The State has adequate supply of

powerto sustain agricultural and industrial growth. Chhattisgarh is in the chronically deficit

western grid, and is linked to the southern and northern grids. It is also being linked to the

Eastern grid. Korba in Chhattisgarh is the power capital of India. NTPC's Super Thermal

Power Plant in Korba works at a very high Plant Load Factor (PLF). There are huge coal

reserves in the vicinity, offering cheappower generationopportunities.


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Post and Telecommunications

(Table 2:5)

The number of post offices per lakh of population is marginally less in Chhattisgarh in

comparison with all India situation. The teledensity of the State is very low compared to the

all India teledensity .


Road length 2002 Per 00 sq.km. 26.21 76.84

Railway route length 2001 Per000 sq. km. 8.73 19.17

Village electrification 2004 Per cent 92.9 83.8

HH with electricity for lighting 2001 Per cent 53.10 55.8

No. of post offices 2002 Per Lakh Pop. 14.88 15.08

Teledensity 2003 Per 00 Pop. 1.7 6.6

Table 2.5

Physical Infrastructure

2.4.2 State Finances

Thefiscal, revenue andprimary deficits as percentage of NSDP (Net State Domestic Product)

in the case of Chhattisgarh are lower than the average figures of All states (Table 2.6) .

This indicates that Chhattisgarh's fiscal situation is better than the national average.

Chhattisgarh has a primary surplus whereas most of the other Indian States have primary

deficit. The State could mobilize higher own tax and non-tax revenue in comparison with all

otherStates.

The budgeted revenue expenditure as a percentage of NSDP for Chhattisgarh is higher than

the national average. While the revenue expenditure as a percentage of NSDP for All

Statesis 12.98 % , itis 19.05%in the caseof Chhattisgarh. One ofthe reasons for thisis that

the cost of services provision is relatively higher in the state because of terrain, large area

and low population density. The cost of maintaining forest cover is relatively high, both in

terms of maintenance, and in terms of forgone revenue / development opportunities. The

state could achievebettercontrolon components of revenue expenditure such as provision

of social services by improving the targeting of beneficiaries under social welfare schemes.

e-Government presents opportunities forreductionof revenue expenditures.

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Table 2.6

State Finances

Chhattisgarh (200-01 BE) All States (2001-02BE)

Gross Fiscal Deficit/ NSDP 3.27 4.10

Revenue Deficit/ NSDP 1.43 2.10

Primary Deficit / NSDP -0.07 1.60

State own tax revenue/NSDP 7.19 5.61

State own non-tax revenue/NSDP 2.81 1.41

Revenue Expenditure / NSDP 19.05 12.98

Dev. Exp. / Aggr. Exp. 63.06 64.21

Capital Expenditure / NSDP 2.38 2.69

Capital Exp./ Aggr. Exp. 11.11 17.15

About 63 % of the aggregate expenditure is spent for development purposes which is

marginally less than the national average. Both the capital expenditure to NSDP and to

aggregate expenditure ratios are lower in Chhattisgarh in comparison with the average

figures of All States . For a newly formed State like Chhattisgarh where significant

investments have to be made to increase and improve the infrastructural facilities, these

ratios shouldhavebeen higherthanthe average ofall other states.

The state also requires more sources of non-tax receipts and revenues. Royalties on mining

for example can be enhanced. There is also fairly high potential for preventing leakages in

revenues fromactivitiessuch as mining and forest produce.


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3. Strengths and Opportunities, Weaknesses and Threats

Strengthsand Opportunities

rich natural resources

location in Central India

powergeneration centre Infrastructure provision as an

industry

pockets of qualified human resources

peaceful industrialrelations climate

Being a new state fiscal position is healthy

Weaknesses and Threats

Lack of infrastructure

Overdependence on the primary sector

Low agricultural productivity and value addition

Lack of social infrastructure

Lack of skilled manpower

The analysis of the profile of Chattisgarh in the Chapter 2 throws up several salient features

that indicate thestrengths andweakness, opportunities andthreats in ourexercise to define

a visionfor theoverall developmentof theState. Thefollowing is a summary that arise out of

the analysis.

The major strength of the state are its including minerals,

agricultural land, lowcost land, forests, andwater resources, which canbe tapped to create

a strong economy based on mineral-based industries and agriculture, horticulture, and

forests. There is considerable scope for valueaddition in thesesectors.

The state's giv es it the potential to become a major logi sti cs hub

for the country.

The state is also ideally situated and possesses the coal resources to become a majorthat can supply power to other states.

is also anarea ofopportunityfor thestate.

The state has , that can be utilized to develop

knowledge-based industries. The state also has a .

is also an area of strength, as the state's , and

governmenthas been keptsmall.

is major weakness that obstructsgrowth This includes road, rail, and

aviation infrastructure, water supply, telecommunications, and specialized industrial

infrastructure. Lack of irrigation infrastructure is a factor hampering agricultural

development.

is a weakness that needs to be addressed in the

interest of balanced development and environmental sustainability, by value-addition and

diversification, particularly intoservices sectors.

is the result of several factors, including

cropping practices, low use of fertilizer, lack of water resource management, and low levels

of mechanization. The state also requires an efficient logistics chain in terms of storage,

grading, processing and transportation facilities. The value addition to agricultural produce

is limited dueto a lack ofprocessingfacilities andindustries.

. Thestate lags behind thecountry in areas such as healthcare,

civicamenities,and primary and technicaleducation.

Barring a few pockets, the state lacks skilled manpower. This

couldhamper the growth of value-adding and knowledge-based industries.

The development vision and consequentially the e-Government vision has to arise

substantially out of the aboveSWOT analysis.

3.1

3.2

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- Food Crops- Cash Crops- Horticulture

- Commercial Forestry- Herbal Products

- Food Processing

- Education- Health Care- Livelihoods- Tribal Development- Food Security

People

- Civic Services- Forest Conservation- Safe Water Supply

& Sanitation for all

- Law and Order- Pollution Control

- Mining Mineral

- Mining basedManufacturing

- Pharmaceuticals

Minerals &

Manufacture

Forests & Agriculture

- Information Technology & Biotechnology- Eco Tourism- Education & Healthcare- Power Generation- Infrastructure

- Surface Transportation- Railways- Airways

- Electricity- Telecommunications

Services & Infrastructure

Quality of Life &Human Development

Drivers of EconomicGrowth

Realizing the ChhattisgarhDevelopment Vision

FlourishingEconomy

All-roundProsperity

Quality ofLife for allSections ofSociety

Good Governance

Transparency, Accountability & Responsiveness

Market-friendly Policies & Procedures

Inclusion & Participation of Stakeholders

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4.3 Development Targets and Objectives

4.3.1 EconomicDevelopment

# 1 Doublethe NetState Domestic product:

# 2 Redefinethe Sectoral compositionof NSDP

# 3 Increasethe per-capitaincomesubstantially

# 4 IndustrialDevelopment

# 5 InfrastructureDevelopment

#6 Upgradation/enlargement of existing roadnetwork.

Development objectiveshave been setto take theagenda forward. Several keydepartments

have setforthambitious targets andare putting in place therequiredpoliciesand strategies,

and action plans to achieve thesetargets.

Some of the major goals and targets are outlined in the followingsections, under theheads

of Economic Development and Human / Social Development. (Source CG Vision 2010

document)

The NSDP (at 1993-94 constant prices) would increase from Rs 153,710 million in

2001 toRs 300,710 million by theyear2009-10,at a CAGR of 7.75%.

While all sectors would contribute to the envisioned growth in NSDP, the share of

the tertiary sector is envisaged to increase to 40% by 2010 from 31% in 1999-00,

while the share of the primary sector is envisaged to reduce to 31% by 2010, from

37%in 1999-00.

Theper-capita income(NSDP/per capita)would increase from Rs 7072 in 1999-2000

to Rs 12,276 by 2010. This increase would be on account of the higher growth rate

of NSDP andthe reduced growthrateof population.

Chhattisgarh provide an investor-friendly policy and regulatory, human resources

and industrial relations environmentthat will attract investmentsin diverse sectors

to add value to the state's natural resources. This will be backed by world class

industrial infrastructure.

The state recognizes that developing infrastructure is vital to support the envisaged

economic growth. The state will ensure that basic infrastructure including roads,

railways, transportation systems, airports, power supply, and telecommunications,

and irrigation systems, is upgraded and augmented. The state will also ensure the

creation of specializedinfrastructureto caterto specific industries.

Over 50% of the national highways running through the state would be converted

to 4 lane and the rest would be double lane highways. The road length in the state

would be increasedfrom35,387 Kmin 2001 toto about66000Km by 2010.

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Allvillages with a population of 500or more, andat least one-thirdof villages with a

populationless than500 would be connectedby all-weatherroads.

To double the contribution of minerals to the NSDP by 2010. To ensure occupationandshelterto allpersonsaffected by mining.

To enhance the contribution of agriculture to the state's economic product by over

50%by 2010- through majorincreasesin agricultural productivity,moving to multi-

cropping with focus on cash crops and horticulture to increase the prosperity of

populations dependent on agriculture.

To maintain environmental stability and ecological balance by sustainable

management of forest resources To achieve maximum possible livelihood and

income from forest produce for forest-dependent communities. To involve forest

communities in forest management. To develop 100% of the degraded forest area.

To promote commercial forestry and industriesbased on forestproduce.

The state sees significant opportunities in information technology and proposes to

develop ICT as a sector. It also proposes to leverage ICTs for governance and

development administration.

Although the state's overall literacy rates compare well with national averages,

given its critical importance in development, 100% literacy is an important

development goal tobe achieved by 2010.

In line with thecountry's mission of universal primary education, the state will focus

on increasing the proportion of school-enrolled children in the agegroupof 6 to 14

years. Education of tribal children and girl children will be emphasized. There will

also be an emphasis on employment-oriented higher education, and technical

education.

Poverty reduction is a priority area. The percentage of persons below the povertyline, whichwas about39% in 2001 is soughtto be reduced to19% by 2010.

#7 Mining

#8 Agriculture

#9 Forests

#10 Information Technology

4.3.2 SocialDevelopment

#1 Achieve100% Literacy

#2 Educationfor all

#3 Reduce Poverty

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Health is an area where major improvement is required. The number of hospital

beds to population is sought to be improved substantially from 1:3316 in 2001 to

1:800 by 2010. The infant mortality rate and maternal mortality rate, is to be

reduced to compare favourably with national averages. The number of Primary

Health Centres would increase, and these would be adequately equipped and

staffed and professionally managed.

Emphasis would be placed on population growth rate management, disease

prevention and control, quality assurance of supplies and services, and medical

education.

Specialprogramswillbe takenup toreachhealthcare services toremote tribalareas.

By 2010 all citizens including residents of remote villages will have access to safe

drinking water.

The state would ensure employment opportunities for all, regardless of regional,

social, economic, or gender considerations, and will also encourage self-

employment.

The potential to generate incomes and employment to a large number of rural

population, especially tribals inhabiting the forests, would be achieved with their

involvementin the protectionand scientificmanagement of forest resources.

The state will endeavour to protect, conserve and manage the rich biodiversity and

in particularthe forests of Chhattisgarh to ensure ecologically sustainablegrowth of

the state.

The upliftment of tribals and weaker sections is a priority for the state, and to that

extent the state plans several special economic and social development programs.

Focus will be laid on establishing efficient systems of delivery of benefits and their

management.

#4 Affordableaccess to Healthcarefor all

#5 Provisionof safedrinking waterfor all

#6 Access to employment opportunities

#7 Environment protection

#8 TribalWelfare


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5. The Good Governance Agenda

5.1

5.2

Objectivesof Good Governance

Tenets of GoodGovernance

The vision for goodgovernance translatesinto the following governanceobjectives:

Enhancing the efficiency, transparency, accountability and responsiveness of

government agencies.

Delivering cutting-edge stakeholder-centric services, using the single point of

contact approach where possible.

Streamlininggovernment processes and systems.

Adopting Information and Communication Technologies (ICTs) to create

information systems and workflow systems to improve the speed and quality of

decision making and file disposal.

Adopting ICTs to deliverintegrated services to stakeholders.

Respecting the citizen's right to information, and seeking opinion and feedback

from stakeholders.

The vision for good governance contains the commitment to provide stakeholder-centric

services and efficient administration. It also recognizes the need to harness ICTs for good

government.

Thesucceedingfigure indicatesthe tenetsof good governance. It is based onthreeprinciples

LeastGovernance

Customer-centric Governance

Participative Governance

E-Governance can be a strong vehicle to move towards the goal of establishing good

governance.

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5.3 GoodGovernance Agenda

The visionof goodgovernance translatesto the followingagenda

Establishing transparent systems of functioning of all government agencies

Transformation of governmentprocesses and procedures to a establish a customer-

centric regime

Installationof systems that enhance accountability of governmentfunctionaries for

their performance.

Providing rightto information in a realistic manner

Bringing responsiveness to the needs of stakeholders and their involvement in the

process of governance.

Establishing partnerships withthe private and NGO sector

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6.Stakeholders' Needs and Expectations

The needs and expectations of six major Stakeholder groups have been identified and

analyzed in thischapter. The stakeholders are:

Citizens

Businesses

Non-Government voluntary organizations (NGOs)

The Central Government and otherstate governments

Multilateral and bilateral lending/donor Agencies

Financial Institutions

The following sections highlight the service needs and expectations of each stakeholder

group.

Citizens interpret good government in terms of provision of services, facilities, and

opportunities thatthey expect fromgovernment. Theseinclude:

- Available, accessible, affordable,high quality.

- Available, accessible,affordable, highquality.

- Electricity, safe drinking water, roads, sanitation, transport,

housing, foodsecurity, cleanair,pollution-control.

- Opportunities for livelihoods through farm-based, forest-based,

mining and manufacturing-based industries, or services sectors. Capacity-building /

competency-building for livelihoods.

- law and order, safety and security; legal

support..

While most oftheseservices couldbe delivered throughpublicor private channels,or public-

private partnerships, the expectation is that government takes responsibility for ensuring

thatthese services are madeavailable.

Equally importantly, with government in the areas of

filing of information and applications, making payments for services and taxes, and

receivingdocuments andpaymentsthatare dueto them.

Finally, citizens expect to be able to exercise their right to information, and their right to

express theiropinions, and obtain redressalof grievances.

a.

b.

c.

d.

e.

f.

Citizens

Education

Healthcare

Basic utilities

Livelihoods

Law enforcement & legal services

citizens expect ease of transacting

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6.2

6.3

Businesses

Policies

Procedures, Regulations

Counselling, guidance,and information

Infrastructure

Doing business withgovernment

Payments of amounts due from government

Payments of amounts due to Government

Law and dispute resolution

Non-Government Organizations (NGOs)

NGO's

Counselling, information, and guidance

Registration

Resources

Dialogue

Businesses expect a business-friendly policy and regulatory environment. They interact with

the government to receive and provide services, and for regulatory compliance. Essentially,

businesses seek quality, convenience, responsiveness, fairness and transparency in their

interactions and transactions withthe government .

- simple, investor/entrepreneur-friendly, conducive to business.

- transparent and easy to comply with, quick disposal of

filings and applications for permits and licenses, accord of clearances.

- easy toaccess, reliable,and responsive.

- basic and specialized, related services such as quality certification,

marketing, logistics support- highquality, cost-effective.

- forsupply of goods andservices - transparency

in procedures, fairness in evaluation,eCommerce support.

- Timely payment, transparency in

procedures, eCommerce support

- Transparency in dealings, fairness,

eCommerce support.

- Support for dispute resolution, industry-friendly

labour laws.

roles arevaried. While some NGOs arepartnerswiththe government indevelopment,

some represent the interests of consumers, specific citizen groups, and businesses. Their

expectations fromgovernment include the following:

- on procedures, projects, etc. Easy

access, reliable data,and responsiveness.

- Convenientprocedures.

- Funds, supplies- Timelypayment,transparency in procedures.

on issues and agendas. Responsiveness to views and opinions, ease of

reporting.

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6.4

6.5

6.6

The StateGovernment

Government establishments and functionaries, and Government employees

Government Establishments and functionaries

Government Employees

The Central Government and other StateGovernments

Bilateraland Multilateral lending/ Donor Agencies,FinancialInstitutions

Conclusion

Thestategovernment is arguably thebiggest stakeholder in government, as it is vestedwith

the responsibility and accountabilityfor providing goodgovernment.

The state government contains two stakeholder constituencies, based on workand personalroles - .

expect streamlined workflow /

proceduresand information and decision support systems that will enable resource and

time efficiencyand effectiveness in discharging various roles.

expect trouble-free administration of wages and benefits,

and career management throughout their work life from recruitment to retirement.

They also expect that they will be provided capacity / competencies that will enable

themto dischargetheir rolesproductively in various workenvironments.

The Central government in

its role of resource provision, and arbitration, expects efficient resource usage, regular

reporting, alignment with central government policies / procedures where applicable,

and dialogue on developmentagendas.

Other state governments arestakeholders in some cases,in thecontextof jointdecision-

making, shared use of resources, as consumers and suppliers of inputs, etc. Their basic

expectationis transparency, fairness in dealings, and timelydisposalof cases.

As resource providers, the expectations of these agencies are similarly centred around

efficient and effective use of resources, achievement of desired outcomes, reporting, and

repaymentof amounts due.

From the analysis of stakeholder interactions and expectations it is clear that the cause of

good governance would be served well by e-Government. There are several areas of

interactions with major stakeholder groups, as well as areas of interaction and decision-

making within government that can benefit from the imaginative use of ICTs. These are

expressed throughthe eGovernment visionproposed for the state.

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7. The e-Government Vision

e-Government refers to the transformation and continuing improvement of government

processes and relationships using information and Communications Technologies, to

achieve the objectivesof good-governance and development.

Thee-Government visionhas beenproposed based onthe state's visionfor developmentand

governance. It takeson boardthe analysis of stakeholderexpectations fromgovernment.

Information and Communications Technologies constitute a major engine that will drive all-

round developmentand goodgovernance. Thiscould translate intothe following agenda.

ICTs will be harnessed to substantially improve the quality of life in the state,

particularly in the areas of education, and healthcare, and livelihoods by increasing

the reachof services through electronicdelivery channels..

ICT will be harnessed to provide needs-based government services of the highest

quality to all stakeholders, includingbusinesses, citizens and government

Work processes, decision-making, and interactions within government will be

improved significantly with the help of ICTs. Government resources will be used

more productively, and the quality of decision making and service delivery will be

greatly enhanced.

With the implementation of eGovernance, citizens and businesses will be able to

access services at anytime, from convenient locations. Citizens and businesses will

be ableto notonly accessinformationand content, they will also be able to transact

electronically withgovernment for all essential services and interactions.

ICT will be deployed in a manner that ensures that the user of services gets a single

view of government, regardlessof thenumber of agencies involved in providingthe

requested service.

Chattisgarhwill rankamong the leadersin e-Government.

The state envisions ICTs as a facilitator of dialogue, feedback, and participation that

is critical to the functioning of a healthy democracy.

The e-Government Vision Statement

Implications of the Vision Statement

Chhattisgarh will harness the power of Information and Communication

Technology to achieve excellence in governance, leadership in social and

economic development and empowermentthroughknowledge.

7.1

7. 2

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The achievement of the eGovernment vision is a function of several factors including e-

readiness in stakeholdergroups includinggovernment. e-Readiness factors include:

Availabilityof and access to ICT infrastructure and supportinginfrastructure

Capacitiesin users Literacy, ICT literacy

Governmentprocessimprovement where required.

Cultural andsocial factors such as class,casteand gender.

Setting priorities for eGovernment initiativesand projects

Implementation strategies

Mobilization of Resources

The Chhattisgarh Government's commitment to implementing eGovernmentis evident from

its IT policy. Several early initiatives have been taken, particularly in the areas of Citizen

Services, e-procurement, Geographical Information Systems (GIS) for natural resource

mapping, rural good governance, and e-education. A videoconferencing facility has been

establishedconnecting the statesecretariat and district headquarters.

Issues of integration and implementation need to be addressed at this time. Priorities for

applications will have to be worked out. Technology and infrastructure considerations will

need to be addressed. Other e-Readiness factors need to be addressed. Resources strategies

and capacity-building requirements need to be addressed. Time-phased action plans for

implementation will result fromthe strategy.

Articulatingthe visionis thefirststep in creating thee-governance roadmap. On adoptionof

the vision, the government requires a comprehensive strategy for e-Government that will

address all the issueshighlighted.

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9. Annexure

1. Industries

2. InfrastructureandPublicWorks

3. Forests

4. Agriculture

5. Health andFamilyWelfare

6. Tribal Welfare

7. Higher Education

8. SchoolEducation

9. Transport

10. Special priority ActionAreas in important sectors

Development Priorities, Services, ande-Government Possibilities


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The state government of Chhattisgarh recognizes that in order to bring prosperity to the

people of Chhattisgarh, the rate of industrial growth must increase significantly.. One of

the foremost priorities of the state Government is to create an investment climate that is

conduciveto rapid, sectorally and regionally balanced industrial growth, and the creation

of employment opportunities for the people of Chhattisgarh. The Industries Department

plays an important policy, regulatory, and enabling role in realizing the state's industrial

growth vision.

Chhattisgarh will be one of the most industrially developed states with a balanced

portfolio of industries and the best quality industrial infrastructure. Local

entrepreneurship will flourish. All sections of society will have opportunities for industrialentrepreneurship and employment.

The mandate of the Industries Department is to create the policy, regulatory, governance

and infrastructure environment for rapid regionally and sectorally balanced economic

growth in the State., and foster and nurture local entrepreneurship. The key elements of

the mandate are:

To achieve maximum value creation from the state's natural resources which include

substantialmineral deposits, forest resources,and land.

Diversify the industrialbase, by encouraging secondary and tertiary sector growth..

Attract significant industrialinvestment to the state.

Achieve regional balance in industrialdevelopment.

Promote the creation of industrialinfrastructure.

Increase employmentthroughindustrial development.

Improve competitiveness of industries through technology upgradation and quality

improvement.

Developa Human resource base withadequate skills.

Employment generation.

Establishment of ancillary and small & medium enterprises, to utilise local resources

and skill.

Encouragement to village, cottage, tiny industries, khadi industries and village

citizens, crafts persons, and to

Ensure participation of weaker sections in the developmentprocess.

Background

Vision/Mandate

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Theactionareasin order toachieve theaboveobjectives include

Creation of infrastructure withprivate sector participation.

Establishment of new industrial areas, expansion of existing industrial areas.

Provision of highquality services in industrialareas.

Setting up of Special industrial parks adopting cluster approachfor industries such as

metals, foodprocessing, Information technology, and others.

Providing appropriate incentives for the establishment of small, medium, and large-

scaleindustries, including non-traditionaland service industries.

Providing incentives and facilities for technology upgradation and quality

improvement.

Creating an entrepreneur-friendly regulatory environment by offering Single-

window approach; time-boundclearances. Counselingand facilitation.

Facilitating Human resource development.

The various stakeholders include Investors / entrepreneurs/industrialists, Industrial

establishments, Service providers, Infrastructure providers, Financial institutions,

Employees of the Department of Industries, Employees of industrial establishments,

Technical Education Department, Citizens the general public, and Department of tribal

welfare. The various services delivered to the stakeholders include

Regulatory services includingregistration, clearances, licences.

Promotional services formulating and administering incentivesschemes.

Facilitation services such as new project development for potential investors,

Counselling/ assistance/ information provision, and marketing.

Facilitation of Quality / technologyimprovement activities

Provision and managementof industrialinfrastructure

Rehabilitation of sickindustries

Enabling human resource developmentthroughtechnical training.

The department of Industries will harness information technology to realize its vision of

rapid balanced industrial growth and employment generation. IT-enabled interfaces will

be provided for responsive,reliable, and secure exchange of information and transactions

between stakeholder groups, and the department and its various agencies. Particular

attention will be paid to the needs of investors and entrepreneurs. By e-enabling key

internal and cross-department processes, all sections and related agencies will achievespeed,efficiencyand quality in decision-making.

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E-GovernmentVision

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Creationof high quality infrastructure is a majordevelopment objectiveof theGOC,as it is

a critical prerequisitefor thestateto achieveits other development goals.The state Public

Works Department (PWD) is an important player in public infrastructure creation and

maintenance. In fact thesignificant increase in budget outlaysfor thePWD is an indicator

of its growing roleand responsibilities.

According to the Infrastructure Development Action Plan, the road network and

transportation systems will be upgraded and enhanced. The broad objectives are: To

connect allvillages (about20,000of them)by metalled road:

To improve quality of roads, by having double lanes of National Highways above

national average

To increase the density of metalled and unmetalled roads in the State above national

average

To provide roadlinkages fromvillages to agriculture markets, tehsil, blockand district

headquarters to ensure bettervalue for theiragriculturalproduce

To provide roadlinkages to agriculture mandis so thattrading activity can increase.

To develop massrapid transportsystem in urbancentersthereby increasingeconomic

activity of the urbancenters.

To develop mass rapid transport system to connect urban centers with remote

villages, so that healthand educationfacilities available in largertownsand citiescan

be accessed.

To develop transport system, consisting of rail, air transport, and inland waterways

for carrying freight from production centers to processing centers and markets more

efficiently

To develop road/railway network to transport large quantities of minerals (coal, iron

ore, limestone, bauxite, dolomite, etc) as raw materials to industries both inside and

outside the state

To enhance air transportationlinkages and frequencieswith all metropolitan cities, in

orderto help business travels to travelto Chhattisgarh easily.

Background

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ThePWD will play a role, in addition tothe private sector, in achievingthe objectives of the

InfrastructureDevelopment Action Plan.:

PWD will be a major participant, in the socio-economic development of the state ofChhattisgarh. It will contribute significantly to the creation and maintenance of public

infrastructurein the state.

Inthe delivery ofits services.

PWD will leverage information technologyto transform both internal and external-facing

processes, and thus acquire a reputation for quality, efficiency, cost-effectiveness and

responsiveness to the needsof stakeholders.

The services delivered by the PWD are largely related to works planning and execution.

PWD also provides regulatory services, and a few services which are administrative in

nature.

Survey, Design, materials / cost estimation, construction, maintenance, and

improvementof theroads andbridges inthe state.

Design, construction, and maintenance of publicbuildings of the state.

Carrying out works assigned by District Collectors under constituency development

fundsand untied funds

Providing architectural services to the state.

Executingrelief and rehabilitation activities in the eventof disasters

Undertaking landscaping and beautification..

Accordingpermits to private parties forconstructionof approacheson roads.

Providing quality certification for other (non-PWD)buildingswhen sought.

Providing schedule ofratesto other departments whoundertake works ontheirown/ throughother agencies.

PWD Vision

Services

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In the delivery of its services, PWD proposes to leverage information technology to

transform both internal and external-facing processes, and thus acquire a reputation for

quality, efficiency, cost-effectiveness and responsiveness to the needsof stakeholders.

To this end a Business Process Engineering (BPR) study has been completed. Among the

recommendations are : major improvements in the tendering system; revision of criteria

for registration of contractors to emphasize proven capabilities and quality certification;

improvement of road network planning, improvement in maintenance planning and

operations; setting up a dedicated R&D establishment, Budgeting and funds flow

management, Workflow improvement, introduction of information systems and

Information Technology.

e-Vision for PWD

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Over 44%of thegeographical area of thestateof Chhattisgarhis under forests. Thestate's

forests are extremely rich in bio-diversity of flora and fauna, and are home to several

wildlife species. They also contain the catchment areas of major rivers. Tribal

communities, who form 32% of the population, are dependent on forests for their

livelihood and socio-economic well-being. Against this backdrop, the Forest department

plays a vital role in ensuring sustainable management and utilization of forest resources,

improving the socio-economic well-being of forest department communities, and

greening of the state.

Thevision ofForest Department is:

To protect, conserve andmanage therich biodiversityand in particular theforests of

Chhattisgarh to ensure ecologically sustainablegrowth of the state.

The potential to generate incomes and employment to a large number of rural

population, especially tribals inhabiting the forests, would be fully achieved with

theirinvolvement in the protectionand scientificmanagement of forest resources.

To achieve the greening of Chhattisgarh by substantially augmenting the tree-cover

in non-forest areas with the active participation of non-government organizations

andcitizensof thestate.

Strengthening of forest management practices.

Communitydriven forest management.

Promotionof commercial forestry, agro-forestry, and social forestry.

Improve productivity from forest produce by strengthening collection, processing,

marketingof forest produce. through cooperative networks.

Capacity building of institutions involved in conservation and management offorests.

Undertakeng regulated productionand sale of timberand fuelwood.

Developing alternate livelihood avenues for forest-dependent tribal populations.

Developeco tourism as a significantsource ofrevenue.

Background

Department Vision/ Mandate

Action Areas

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Stakeholder groups are Tribal forest-dependent communities; All Citizens; Businesses and

Industry; NGOs; Governmentof India; International Organizations; Tourism Department;

Finance Department; General Administration Department; Employees of the Forest

department;

The majorservicesprovided to the stakeholdersare

Forest conservation and management.

Conservation and protectionof flora,fauna, and wildlife.

Development and maintenance of wildlife sanctuariesand National Parks; support to

eco-tourism.

Soil and waterconservation.

Rehabilitation of degraded forest areas.

Developmentand promotionof commercialforestryand agro-forestry.

Forest produce marketing(including tenduleaf), includingmedicinalplants.

Employment generation for forest-dependent communities through collection of

non-timberforest produce.

Establishment of and participation in Joint Forest Management along with forest

communities.

Developmentof infrastructuralfacilitiesin forestvillages.

Regulation grant of permits and licences; collection of revenues, and cess on forest

produce; Forest Offence tracking.

Research and extensionservices.

Capacity building for staff.

AwarenessBuildingat alllevels.

The Forest Department's key internal and external-facing processes will be transformed

using information technology, The Forest Department will thus achieve significant

improvements in speed,quality, cost-effectiveness, responsiveness to all stakeholders.

Stakeholders and Services

e-GovernmentVision

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e-enabling involves the implementation of information and decision support systems in

several areassuchas:

Working Plan preparation, Plantation and nursery management, Harvestingmanagement; mapping of vegetation cover; Joint Forest Management, welfare

programmes.

Monitoring of plansand programmeimplementation;

Logistics, marketing and sales management of forest produce, revenue collection

from sale offorest produce,

Project fundflows and otheraspectsof project management.;

Forest Offence tracking and reporting,Complaintand grievance handling

Financial Accounting, budgeting,Personnel management

E-enablement includes work management systems that aid in prioritization and

effective dischargeof pendingtasks; file tracking and movement

e-Enabling involves the creation of databases and archives, and knowledge bases to

support technical,administrative and establishment and legalactivities.

e-Enabling includes the creation of interfaces between systems within theDepartment and interfaces with other departments for reporting, exchange of

information and shared workflow.

Interfaces with suppliers, contractors and customers for processes relating to

procurement, sale, and revenue collection, for exchange of information and shared

workflow.

Creating and maintaining a responsive citizen interface for information, awareness-

building, product promotion, complainthandlingand feedback..

e-Enabling within theForest Department

Government-to-Government

Government-to-Business

Government-to-Citizens

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Department Vision/ Mandate/ Objectives

The economy of the state is largely based on agriculture. Over 80% of the population is

dependent on agriculture. A large majority of farmers are small and marginal farmers.

However, agriculture in the state suffers from low productivity, high dependence on

monsoons, and the practice of singlecroppingand subsistence farming. The government

of Chhattisgarh is addressingthese issues and envisions achieving majorimprovements in

agricultural productivity over the next five years. The Agriculture Department plays an

importanttechnical, regulatory, and enabling role in achieving thisobjective.

To achieve major increase in agricultural productivity, to enhance the contribution of

agriculture andalliedsectors to thestate's economicproduct, andincrease theprosperity

of populations dependent on agriculture.

The departmentmandate is achieved through:

Formulating and implementing strategies and plans for maximizing the productivity

of agricultural resources.

Managing agricultural research and development, transfer of technology, education

and training.

Providing technical and financial assistance to small and marginal farmers to enable

themto adoptbest practices.The aboveobjectivesare achieved through the following action items:

Harmonizeefforts to increase the net irrigated area and the double-cropped area

Developmentand distribution of highyielding varieties

Increase the per-hectare fertilizer consumption. Encourage organic and compost

farming.

Encouragefarm mechanization.

Improve waterresourcemanagement in in rain-fed areas.

StrengthenR&D institutions.

Judicioususe of agricultural biotechnology.

Focus on cultivationof cashcrops.

Encouragehorticulture.Devise district-wise strategies for horticulturalcrops.

Improve extension strategies and include women, small and marginal farmers.

Improve the knowledgeof extensionworkers.

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4. Agriculture Department

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Stakeholders/ Services

Increase access to market information for farmers. Develop computerized

information systems for Mandis. Strengthen infrastructure and services in wholesale

markets, setting up grading and packagingfacilities

Strengthen the existing cooperative credit structure, and government agricultural

credit schemes.

The stakeholders include Farmers and farm workers, Traders, Agri-Businesses including

providers of agricultural inputs, Citizens; Electricity Board, Irrigation Department; The

StateGovernment; Government of India;Food Corporation of India;NationalCooperative

Development Corporation; Credit Institutions; Employees of the department; Institutes

for R&D, education & training, extension workers; Multilateral and bilateral aid/donor

agencies.

The services to the stakeholders include:

Devising and implementing strategies /best practices for yield improvement for rice

and othercrops.

Devising and implementing strategies for multicropping, cash crops and horticulture

development

Implementing Central-funded, state funded, and donor-funded schemes for

productivity and yield improvement

Extensionservices relating to best practices and use of technology

Support services (including distribution) relating to Pest control, use of fertilizer,

otheragriculturalinputs, and equipment.

Providing financial assistanceto farmers throughvarious schemes

Soil testing services.

Seed Certification services

Paddyprocurement and milling on behalfof foodCorporation of India.

Otherinformation services

Works relating to Water resource management.

Pricefixation.

Marketing

R&D, higher education


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e-enabling involves the implementation of information and decision support systems

inseveral areas such as:

Monitoring of projects/schemes and programme implementation;

Financial Accounting, Budgeting, Personnel management

Complaintand grievance handling

Agricultural resource mapping, soil healthmonitoring, fertilizer use monitoring, seed

quality monitoring

E-enablement includes work management systems that aid in prioritization and

effective discharge of pending tasks; file tracking and movement

e-enabling involves the creation of databases and archives, and knowledge bases to

support technical,administrative and establishment and legal activities.

e-enabling includes the creation of interfaces, between systems within the

Department and interfaces with other departments and institutions involved in

service delivery for reporting,exchangeof information and shared workflow.

Interfaces with input manufacturers and suppliers for processes relating to pricing,

availability, quality,sales and distribution, etc.

Interfaceswith Food Corporation of Indiafor information exchange

Interface with banks and other credit institutions for planning and administration of

credit /assistanceschemes.

Interface withmandies for price, trade,and otherinformation.

Creating and maintaining a responsive citizen (farmer) interface for relevant

information, on weather, assistance schemes, prices, input availability, quality, etc.advisory services and technical assistance,complaint handling and feedback.

e-GovernmentVision

Within Agriculture Department

Government-to-Government, Government to institutions

Government-to-Business

Government-to-Citizen

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Public health is a major area of concern for the state of Chhattisgarh, with key health-

related indicators being below the national average. With the objective of achieving

healthfor all by 2010, theHealthand Family Welfare Department hasset itself thegoal of

achieving major improvement in critical areas of public health such as maternal and child

health, population growth rate management, disease prevention and control, quality

assuranceof supplies and services, and medical education.

Improve availability of and access to public healthcareinfrastructure.

Improve Healthcareservice delivery.

Ensure affordability of healthcareto the poorand disadvantaged groups

Maintain the population growth rate at acceptable levels through family welfare

related activities.

Reduce infant mortality-Improve reproductive & Childhealth.

Emphasize disease prevention and control, and improve provision of safe drinking

water, sanitationand hygiene services.

Increase public health awareness.

In order toachieve theaboveobjectives,someof theaction areas include:

Increase the number of Primary healthCentersand subcenters.

Improve drugdistribution logistics.

Decentralizehealth services service delivery to localbodies.

Involve NGOsin in healthcare delivery and awarenesscreation.

Capacity building of healthcare delivery personnel.

Improve internal efficiency Procurement, MIS.

Developand augment medical and paramedicaleducationsystems.

Use ICTs to improve reach.

Mobilize funding fromGvernment of Indiaand international donoragencies.

Background

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Stakeholders include Citizens, Hospitals / Health Centres, Employees; medical and

paramedicalpractitioners and providers of diagnosticservices (Government and private),

Suppliers of medicines, hospital supplies, equipment, and related services; Departmentof

H&FW itself, funding agencies of various Projects/ programmes such as Government of

India, bilateral and multi-lateral developmentaid agencies; and NGOs.

Services include Citizen facing services, business facing services, and internal / inter-

department services.

Delivery of healthcare and family welfare services through a multi-tier delivery

system of institutions that work at the district, division, sector, cluster, village, and

hamlet level. Dispensingof medicines and othersupplies.

Epidemic control and management

The Department is responsible for implementing several health and family welfare and

disease control programmes , that are an important mode of service delivery to citizens.

Funding agencies for these programmes include the Government of India, State

Government, and bilateral and multilateral donor agencies. Theseinclude:

Administering programmesand schemes forMaternal and ChildHealth.

Administering programmesand schemes forfamily Welfare / Family Planning.

Administering programmes and schemes for the prevention and control of specific

diseases

Education, information and counseling is an important part of health and family welfare

service delivery.

Business facing services include procurement ofsupplies, equipment and services, quality

assurance, and regulation of private sector institutions and individuals involved inhealthcare.

Drugssupplies procurement internal.

Equipment procurement.

Procurement of services for maintenance, facilities management.

Drugs& supplies logistics & distribution.

Quality Control/assurance for manufacture, storage and distribution drugs and

supplies.

Stakeholders/Services

Themajor citizen-facingservicesinclude

Business-facing services

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Administrative services include

e-GovernmentPossibilities

Internal within the department

Governmentto Institutions

Regulatory services such as registration of private healthcare institutions and

practitioners, and medical educationinstitutions.

Collectionof fees for licenses and otherservices.

Collaboration withNGOs thatpartcipatein healthcareservice delivery.

Management/Administrationof hospitals and healthcenters

Recruitment of stafffor government-run healthcare delivery systems

Personnel Management for departmentemployees,

Establishment and regulationof medical educationInstitutions in the state.

Recruitment of faculty and other staff, training, quality improvement in medical

education in the state.

Training of healthcaredelivery personnel.

Budgeting and finance

Healthcare institution Management System/ Integrated Applications for the

managementof hospitals and healthCentres.

Drugssupply managementsystem.

Health MIS and decision support and reportingsystems for programmes.

MIS and Decision Support Systems foradministrationof Medical Education.

Planning and Budgetingsupport systems.

HumanResource ManagementSystem.

File tracking and workflowsystems.

Creation of publichealth database fromhousehold healthstatus surveys.

e-enabled interfaceswith medical colleges for reportingand shared workflow.

e-enabled interfaceswith NGOsfor collaboration on programmes.

e-enabled interfaces with other Government departments and agencies that interact

regularly withthe Healthand Family Welfare Department.


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E-enabled procurement of drugs, other hospital supplies, equipment, and

maintenance and other services; Contract Management and monitoring of

performance reporting, disbursement of payments, E-enabled interfaces for

regulatory activities.

E-enabled interfaces for regulatory activities including providing for e-filing of

applications, awardand renewal oflicenses andpermits, collection of fees, andother

related activities.

Web-based Health awareness/ tele-counselling, Telemedicine, provision of

information on programme-relatedactivities.

Announcements and interactions relating to medical educationin the state.

Governmentto-Business

Government to Citizens

Documents

E Gov.vision Documet