E ffect s of Organizational Commitment on Organizational ...· E ffect s of Organizational Commitment

  • View
    214

  • Download
    0

Embed Size (px)

Text of E ffect s of Organizational Commitment on Organizational ...· E ffect s of Organizational...

  • International Journal of Research in Business, Economics and Management

    Vol.1 Issue 3 November-December 2017

    www.ijrbem.com

    136

    Effects of Organizational Commitment on Organizational Citizenship

    Behavior, with the effects of Job Rotation and Role Stress

    Shelomeya Ragel1; V. R. Ragel

    2

    1Assistant Lecturer in Management, Department of Management, Eastern University, Sri Lanka

    Email: shelo.ragel@gmail.com

    2Senior Lecturer in Management, Department of Management, Eastern University, Sri Lanka

    Email: victoriaragel@yahoo.co.uk

    ABSTRACT

    Demand for good organizational citizens are increasing in organizations as they are working

    hard for their organization without expecting anything in return. The purpose of this study is

    to investigates the effects of organizational commitment on organizational citizenship

    behavior, with the effects of job rotation and role stress in banks at Manmunai North

    Divisional Secretariat of Batticaloa district.Commitment of employee is counted as a huge

    resource in organization because committed employee serves effectively and efficiently at

    organization. Job Rotation is a well-known job training tool and helps to improve

    employee.Role stress seem as a critical problem faced by everyone; so, maintaining it in a

    limit is advisable.

    There are several researches have been conducted related with Organizational citizenship

    behavior, but similar studyhas not much studied in the past. Study population consists of bank

    employees (247) from 13 banks in Batticaloa. A structured questionnaire was distributed to

    selected respondents and 166 duly filled questionnaires received back. Simple random sample

    method used to derive the sample. Relationship within variables analyzed through

    Correlations. And to analyze the impact of variables, regression analysis has been

    used.Organizational Commitment and Organizational Citizenship Behavior and Job

    rotation and Organizational Commitment both are positively related and have positive

    impacts. While, Role stress and Organizational Commitment shows inverse relationship and

    impact.As well Organizational Commitment plays intermediating role in connecting

    antecedents Job rotation and Role stress with Organizational Citizenship behavior.

    http://www.ijrbem.com/mailto:shelo.ragel@gmail.commailto:victoriaragel@yahoo.co.uk

  • International Journal of Research in Business, Economics and Management

    Vol.1 Issue 3 November-December 2017

    www.ijrbem.com

    137

    Keywords: Organizational Citizenship Behavior (OCB), Organizational commitment, Role

    stress, Job rotation.

    1.1 Introduction

    The main vision of any organization is to become market leader in todays competitive world.

    In order to achieve that, maintaining experienced and committed workforce is becoming

    more important. As resources are scare, organizations are trying to maximize their

    employees performance with efficient and effective usage of resources. The requirement of

    energetic work environments and positive behaviors create demand for concept

    Organizational citizenship behavior. Organizational Citizenship Behavior can support

    organization by increasing its effectiveness, attracting and retaining efficient employees to

    the organization, and reducing absenteeism, turnover and performance related problems.

    Organizational commitment has an important place in organization and its behavior. Highly

    Committed employees come up with high performance and productivity. If organization

    contains high committed employees, ithas low level of turnover and absenteeism within

    organization. On the other side, every organization is giving more priority to Role

    stressbecause it is harmful to the individual and organization. Organizations are providing

    much type of trainings and facilities to employees for improve them. Where, Job rotation is

    identified as a best on job training tool to achieve such requirements.

    1.2 Research problem

    Scarcity of resource is one of the major problems and everyone expect to get maximum utilization on

    their every spending. Organizational Citizenship Behavior is best way to reach increase in efficiency

    and performance without increasing in the cost. In that way banking is a highly competitive industry

    and practicing organizational citizenship behavior at banks can provide positive behaviors to

    employees. Every bank has the goal of capturing the market lead role and competitive advantage. So,

    maintaining a competitive workforce becomes so important to banks because competition within the

    industry is higher as all banks provide similar services. To maintain such employees, it is

    important to provide convenient and comfortable work environment.

    http://www.ijrbem.com/

  • International Journal of Research in Business, Economics and Management

    Vol.1 Issue 3 November-December 2017

    www.ijrbem.com

    138

    Increased level of Role stress negatively influences in employees and organizational

    performance. A well planned rotation program can use as training mechanism at banks. Adjei

    (2012) concludes, job rotation programs provide inexperienced staff with on-the-job training

    and widened existing staff knowledge. Comfortable and supportive feeling of employees at

    banks will lead them to be more committedly work for their banks. So this study tends to

    investigate the impact of organizational commitment on Organizational citizenship behavior

    with the effects of Role stress and Job rotation.

    1.3 Research question

    What is the relationship and impact of Organizational Commitment in Organizational

    Citizenship Behavior?

    What is the relationship and impact of Role stress and Job rotation on Organizational

    Commitment?

    To which extent job rotation and role stress effect organizational citizenship behavior

    through make effects on Organizational Commitment?

    1.4 Objective of the study

    To identify the relationship and impact of Organizational Commitment in

    Organizational Citizenship Behavior.

    To find out the relationship and impact of Role stress and Job rotation on

    Organizational Commitment.

    Identify mediating role of Organizational Commitment.

    To suggest the organization to improve the Organizational Citizenship Behavior

    through managing Organizational Commitment with the effects of Job Rotation and

    Role Stress.

    2.0 LITERATURE REVIEW

    2.1 Organizational Citizenship Behavior

    http://www.ijrbem.com/

  • International Journal of Research in Business, Economics and Management

    Vol.1 Issue 3 November-December 2017

    www.ijrbem.com

    139

    Organizational Citizenship Behavior provides unbounded positive behaviors and efficient

    methods of behaving towards its organization. The concept Organizational Citizenship

    Behavior was introduced by Dennis Organ for the first time. Bateman and Organ (1983)

    defined, Organizational Citizenship Behavior as Those extra work related behaviors which

    go above and beyond the routine duties prescribed by their job descriptions or measured in

    formal evaluations. One can simply imply that development of this concept can result

    increased performance, and long - range sustainability toward organization.

    2.2 Organizational commitment

    Every organization has a need that work force to be committed in the organization because,

    mainly performance of organization influenced by the strength of work force they have with

    them. Organizational Commitment can be known as feeling of dedication towards

    organization. Mowday et al. (1979) defined organizational commitment as "active

    relationships with the organization such that individuals are willing to give something of

    themselves in order to contribute to the organizations well-being". Organizational

    commitment affects many variables; also affected by many variables.

    2.3 Role stress

    Role stress known as the stress experienced cause of role in job. For the first, the term stress

    developed by Hans Selye in 1936, who defines it as the non-specific response of the body to

    any demand for change (http://www.stress.org/what-is-stress/). Stress can look in two ways

    as per Selye, those are eustress and distress, where eustress is suggests maintaining for

    motivation and further improvements. When stress goes beyond the control, then it tends to

    show negative behaviors; which is named as distress by Selye. However, managing Role

    stress in limit will be advantage for organizations.

    2.4 Role Rotation

    To compete in competitive world, every organization needs a talented work force at their

    organization. To keep such work force, organizationsare investing a lot on their employees

    http://www.ijrbem.com/http://www.stress.org/what-is-stress/

  • International Journal of Research in Business, Economics and Management

    Vol.1 Issue 3 November-December 2017

    www.ijrbem.com

    140

    and offering many types of training programs. One of the effective training tools is Job

    rotation and it has taken in to concern by many authors in many views. Job rotation can be

    said as it is a systematic movement from one job to another, in a specific time interval and

    within the same level or grade. Campion (1994) discussed many things about job rotation; it

    increases