Dipika Kaushal Programme Manager

Putting People First – Transformation of Social Care in Calderdale

November 2009

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The Vision for Social Care – April 2008 to March 2011Putting People First Concordat – A Shared Vision andCommitment to the Transformation of Adult Social Care,2007: “Ensuring older people, people with chronic /LT conditions, disabled people and people with mental health problems have the best possible quality of life and

independent living is fundamental to a socially just society.”

“The model of care moves away from care determined by professionals to one where the individual identifies what is personally important to deliver his or her outcomes.”

(Transforming Social Care LAC (DH) (2008)1)

Person Centred Care

Prevention and Early Intervention

Practitioners working in Partnership with Service Users

Outcome based assessment and care planning

Independence, wellbeing, choice and dignity

Working in an integrated manner to optimise health / SC outcomes for service users

Key Outcomes under PPF AgendaEnsure people irrespective of illness or disability

are supported to:• Live independently• Stay healthy and recover quickly from illness• Exercise maximum control over their own life • Sustain a family unit which avoids children being

required to take on inappropriate caring roles• Participate as active and equal citizens, both

economically and socially

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PPF Structure

PPF ProgrammeBoard

(Chair Jonathan Phillips)

Shaping the

Market

Individual Budgets

Modern- ising HomeCare

Work-Force Dev.

IT Enable-

mentOBPF

Universal access to

Information

Commsand SE

Programme Manager(Dipika Kaushal)

Social Care Pathway

• Improved Access to Social Care: 1 number to access both information and first point of contact for services

• Reablement: 6 weeks intensive support to reable people back to independence

• Individual Budgets: Personal budgets to enable people to meet their care needs/ outcomes to lead a better quality of life for longer

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The Customer Journey

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Improved Access to Social Care

• A single number for all social care related queries • CSAs will carry out initial screening assessments

and offer access to simple services (care alarms, frozen meals)

• CSAs will have a comprehensive knowledge base of services available in localities

• Only people requiring full social care assessments referred to social workers

• Better and quicker access to information and services

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Reablement

• Referred from hospital discharge or referral from social workers

• Six week intensive support from reablement staff

including Occupational Therapists• Working with service users to help them regain

their confidence/ independence not doing to them• Following reablement individuals will be assessed

for ongoing care needs and provided with an Individual Budget to support them

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Individual Budgets• Social Workers assess individuals for their IB

package following reablement.• For those people who cannot be reabled they will be

referred for the IB• IB is calculated using an outcome based self

assessment form. Social worker will also carry out their assessment and between them they will agree key outcomes

• IB is calculated and a support planner is allocated to plan the care with service users/ carers

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Measuring Outcomes

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Benefits of a transformed social care service

• Control, Choice, Independence• Customer lead not service lead• Outcome focused• Quick and easy access to information and

services (telephone, face to face, web)• Encouraging managed risk

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Next steps and timescales

• PBs being piloted until November 2009• PBs link with the re-ablement project pilot at the end

of September 2009.• Communications/ awareness raising campaign starts

Dec 2009/ January 2010• Recruitment for Health and Social Care Citizen’s

Panel for Calderdale January 2010• Mainstream PB’s in Jan 2010 to new customers

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Next Steps and Timescales• Reablement Phasing in between December 2009 –

March 2010• PPF Official Launch 28 January 2010• Single Point of Contact for social care launch – 1st

February 2010

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Contact Details

Dipika Kaushal – PPF Programme Manager

1 Park Road

Halifax

Tel: 01422 393977/ 07595 090874

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