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Devon & Cornwall Police Authority

Performance Summary

December 2010

2010/11 Force Performance Targets

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Public Confidence BCSPercentage who think their local police do a good or excellent job

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Public Confidence Force Public SurveyIn general, how good a job do you think that the police in your local area are doing ?

Force:CIOS BCU:Plymouth BCU:Devon BCU:12 Months to October 2010:78.3%77.5%80.2%78.1%4

User SatisfactionWhole Experience(Burglary, RTCs,Vehicle and Violent Crime)One-year Milestone Target: To exceed an 87% level of victims who are satisfied with the overall service provided by the policeForce:CIOS BCU:Plymouth BCU:Devon BCU:Three-year Target: To deliver our services in line with the content and spirit of the policing pledge12 Months to October 2010:85.5%84.4%85.6%86.3%

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User Satisfaction Whole Experience(BME Victims)One-year Milestone Target: To exceed an 87% level of BME victims who are satisfied with the overall service provided by the policeThree-year Target: To deliver our services in line with the content and spirit of the policing pledgeForce:CIOS BCU:Plymouth BCU:Devon BCU:12 Months to October 2010:87.8%85.1%94.6%85.8%

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User Satisfaction Ease of Contact(Burglary, RTCs, Vehicle and Violent Crime)One-year Milestone Target: To exceed a 96% level of victims who are satisfied with the ease of contacting someone who could assistForce:CIOS BCU:Plymouth BCU:Devon BCU:Three-year Target: To deliver our services in line with the content and spirit of the policing pledge12 Months to October 2010:96.4%96.1%97.4%95.8%

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User Satisfaction Whole Experience(Anti-Social Behaviour Incidents)One-year Milestone Target: To exceed an 85% level of victims of ASB incidents who are satisfied with the overall service provided by the policeForce:CIOS BCU:Plymouth BCU:Devon BCU:Three-year Target: To deliver our services in line with the content and spirit of the policing pledge12 Months to October 2010:82.6%82.5%82.8%82.5%

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Serious Acquisitive Crime

One-year Target: To achieve a reduction of at least 2% in Serious Acquisitive Crime-11.8%-6.4%-15.0%-13.2%Force:1.1%1.2%-12.7%-19.3%Three-year target: To be one of the 10 Forces nationally with the lowest levels of Serious Acquisitive Crime1st April 31st October 2010:Robbery:Domestic Burglary:Theft of Vehicle/TWOC:Theft from Vehicle: Force:Cornwall & the Isles of Scilly BCU:Plymouth BCU:Devon BCU:

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Violence With Injury

Force: 6,428 RecordedCIOS BCU: 1,847 RecordedPlymouth BCU: 1,589 RecordedDevon BCU: 2,992 Recorded0.0%3.2%-3.6%0.2%1st April 31st October 2010:One-year Target: To achieve a reduction of at least 9% in Violence with InjuryThree-year target: To be one of the 10 Forces nationally with the lowest levels of Violence with Injury

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Positive Outcomes

2010/11 Target: To be a leading Force in delivering positive outcomes for victims of crimeOne-year Target: To deliver a positive outcome in at least 38% off all offences (of which 35% is expected to be OBTJs)Positive OutcomesRestorative JusticeOffences Brought To JusticeApr-Oct 2010: 33.4%Apr-Oct 2010: 5.1%Apr-Oct 2010: 38.5%Rolling 12 Months OBTJ & DetectionsRestorative Justice usage by BCU

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2010/11 TargetsWorkforce

Police officer recruitment has been suspended since July 2010

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Road Traffic CasualtiesNumber of people killed or seriously injured in RTCsApril - October 2010

Current YTD Force Performance (Apr - Oct 2010) = 2.8 people killed or seriously injured/100m Vehicle Km travelled which is an increase on the 2.2 people during the same period a year earlier.

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