CX.2 ATTACHMENT · J00643 Community Satisfaction Survey 2018 - Macedon Ranges Shire Council With a performance index score of 71, emergency and disaster management is Macedon Ranges

CX.2 ATTACHMENT

2

J00643 Community Satisfaction Survey 2018 - Macedon Ranges Shire Council

➢ Background and objectives

➢ Survey methodology and sampling

➢ Further information

➢ Key findings & recommendations

➢ Summary of findings

➢ Detailed findings

• Key core measure: Overall performance

• Key core measure: Customer service

• Key core measure: Council direction indicators

• Communications

• Individual service areas

• Detailed demographics

➢ Appendix A: Detailed survey tabulations

➢ Appendix B: Further project information

3


56 56 59

Results shown are index scores out of 100.

Council Large Rural State-wide

78

43

80

4777

45

-35 -33 -32

PerformanceImportance Net differential

Planning for population growth in the area

Maintenance of unsealed roads

Roadside slashing and weed control

71

68

68

Waste management

The appearance of public areas

Emergency and disaster management

4


Welcome to the report of results and recommendations

for the 2018 State-wide Local Government Community

Satisfaction Survey for Macedon Ranges Shire Council.

Each year Local Government Victoria (LGV)

coordinates and auspices this State-wide Local

Government Community Satisfaction Survey throughout

Victorian local government areas. This coordinated

approach allows for far more cost effective surveying

than would be possible if councils commissioned

surveys individually.

Participation in the State-wide Local Government

Community Satisfaction Survey is optional. Participating

councils have various choices as to the content of the

questionnaire and the sample size to be surveyed,

depending on their individual strategic, financial and

other considerations.

The main objectives of the survey are to assess the

performance of Macedon Ranges Shire Council across

a range of measures and to seek insight into ways to

provide improved or more effective service delivery. The

survey also provides councils with a means to fulfil

some of their statutory reporting requirements as well

as acting as a feedback mechanism to LGV.

5


This survey was conducted by Computer Assisted

Telephone Interviewing (CATI) as a representative

random probability survey of residents aged 18+ years

in Macedon Ranges Shire Council.

Survey sample matched to the demographic profile of

Macedon Ranges Shire Council as determined by the

most recent ABS population estimates was purchased

from an accredited supplier of publicly available phone

records, including up to 40% mobile phone numbers to

cater to the diversity of residents within Macedon

Ranges Shire Council, particularly younger people.

A total of n=400 completed interviews were achieved in

Macedon Ranges Shire Council. Survey fieldwork was

conducted in the period of 1st February – 30th March,

2018.

The 2018 results are compared with previous years, as

detailed below:

• 2017, n=400 completed interviews, conducted in the period

of 1st February – 30th March.






of 31st January – 11th March.




of 18th May – 30th June.

Minimum quotas of gender within age groups were

applied during the fieldwork phase. Post-survey

weighting was then conducted to ensure accurate

representation of the age and gender profile of the

Macedon Ranges Shire Council area.

Any variation of +/-1% between individual results and

net scores in this report or the detailed survey

tabulations is due to rounding. In reporting, ‘—’

denotes not mentioned and ‘0%’ denotes mentioned by

less than 1% of respondents. ‘Net’ scores refer to two

or more response categories being combined into one

category for simplicity of reporting.

6


Within tables and index score charts throughout this

report, statistically significant differences at the 95%

confidence level are represented by upward directing

blue and downward directing red arrows. Significance

when noted indicates a significantly higher or lower

result for the analysis group in comparison to the ‘Total’

result for the council for that survey question for that

year. Therefore in the example below:

• The state-wide result is significantly higher than the

overall result for the council.

• The result among 50-64 year olds is significantly

lower than for the overall result for the council.

Further, results shown in blue and red indicate

significantly higher or lower results than in 2017.

Therefore in the example below:

• The result among 35-49 year olds in the council is

significantly higher than the result achieved among

this group in 2017.

• The result among 18-34 year olds in the council is

significantly lower than the result achieved among

this group in 2017.

54

57

58

60

67

66

50-64

35-49

Large Rural

Macedon Ranges

18-34

State-wide

Overall Performance – Index Scores (example extract only)

Note: Details on the calculations used to determine statistically significant differences may be found in Appendix B.

7


Further information about the report and explanations

about the State-wide Local Government Community

Satisfaction Survey can be found in Appendix B,

including:

➢ Background and objectives

➢ Margins of error

➢ Analysis and reporting

➢ Glossary of terms

Contacts

For further queries about the conduct and reporting of

the 2018 State-wide Local Government Community

Satisfaction Survey, please contact JWS Research on

(03) 8685 8555.

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The overall performance index score of 56 for

Macedon Ranges Shire Council is the same as the

2017 result.

➢ Macedon Ranges Shire Council’s overall

performance is significantly lower (at the 95%

confidence interval) than the average rating for

councils State-wide and is the same as the

average rating for councils in Large Rural areas

(index scores of 59 and 56 respectively).

➢ No significant changes are evident across all

demographic and geographic sub-groups

ratings of Macedon Ranges Shire Council’s overall

performance.

➢ Residents aged 50 to 64 years (index score of

54) and East Ward residents (index score of 53)

rate Macedon Ranges Shire Council’s overall

performance lower than average, while South

Ward residents are higher in their ratings (index

score of 60) – although these differences are not

significantly different from the overall rating.

Residents are just as likely to rate Macedon Ranges

Shire Council’s overall performance as ‘very good’ (6%)

as they are to rate it as ‘very poor’ (6%).

56 56 59

Results shown are index scores out of 100.

Council Large Rural State-wide

Another one-third (35%) of residents rate Council’s

overall performance as ‘good’, while a further 39% sit

mid-scale providing an ‘average’ rating. Around one in

ten (12%) rate Council’s overall performance as ‘poor’.

10


Review of the core performance measures (as shown

on page 20) shows that Macedon Ranges Shire

Council’s performance on most measures is fairly

evenly split between slight increases and

decreases compared to Council’s own results in

2017, though with no significant differences

compared to the 2017 results.

➢ In the case of sealed local roads (index score of

48), Macedon Ranges Shire Council’s

performance index is significantly higher than the

Large Rural group average, but significantly lower

than the State-wide average (index scores of 45

and 53 respectively).

➢ Council’s performance index for community

consultation and engagement (index score of

54) is in line with the group average for Large

Rural councils after a slight two-point increase on

2017 results, but is slightly lower than the State-

wide average (one point lower).

Customer service is Macedon Ranges Shire

Council’s highest-rated core performance measure

(index score of 70).

In the area of customer service, Macedon Ranges

Shire Council is rated higher than the Large Rural

group (index score of 67) and equal to State-wide

average (index score of 70) in a year that saw a

significant increase in State-wide customer service

ratings.

11


More than two-thirds (69%) of Macedon Ranges

Shire Council residents have had recent contact

with Council. This represents a five percentage point

increase on 2017 levels.

➢ Residents aged 65 years and over are

significantly more likely to have contacted Council

(69%).

As mentioned previously, Macedon Ranges Shire

Council’s customer service index of 70 represents

Council’s strongest result on core measures, equal to

its peak in 2013. The index score of 70 represents a

three-point (not significant) increase on Council’s 2017

result, countering the downward trend in customer

service ratings from 2013 to 2015 and consolidating

and continuing the improvement between 2016 and

2017.

➢ Almost a third of residents (29%) rate Council’s

customer service as ‘very good’, with a further

35% rating customer service as ‘good’.

Perceptions of customer service have remained

consistent across most demographic and geographic

sub-groups. The exception is among those aged 35 to

49 years, who significantly increased their rating of

Council on customer service (by 9 points).

➢ Customer service ratings among those aged 18-

34 years dropped by five points (non significant)

in the past year.

➢ South Ward residents (index score of 75)

provide a higher rating of Council on customer

service than average, while East Ward residents

rate Council customer service second-to-lowest

among the demographic and geographic groups.

Newsletters, sent via mail (30%) or email (35%), are

the preferred way for Council to inform residents

about news, information and upcoming events.

The gap between these two forms of communication

reduced over time and this year is the first year

newsletter via email surpassed via mail as the

preferred communication method. Preference for

mailed newsletters has declined from a peak of 42% of

residents in 2013, with preference for emailed

newsletters increasing since then from a low of 16%.

➢ Preferred forms of communications for residents

aged under 50 versus over 50 years differ

somewhat, as reported on pages 54-55.

12


With a performance index score of 71, emergency

and disaster management is Macedon Ranges

Shire Council’s highest-rated individual service

area among residents.

➢ This area has consistently been rated highest

among the individual service areas. After an

increase in performance from 2016 to 2017,

ratings have now dipped again slightly.

➢ Residents aged 50 to 64 years saw a significant

increase in favourability ratings of Council in the

area of emergency and disaster management (up

8 points to 73), while residents aged 18 to 34

years saw their ratings significantly decrease

from 2017 results (down 12 points to 70).

➢ Almost two-thirds (62%) of residents rate

Council’s performance in the area of emergency

and disaster management as ‘very good’ or

‘good’. It is also the most important service area

(importance index score of 83).

The appearance of public areas (performance

index score of 68) is another area where Council is

rated higher compared to other areas. It is the

second-highest performing individual service area

evaluated but sits mid-scale in terms of importance

(importance index of 74).

➢ While younger residents rated this service area

significantly more favourably than average last

year, this year saw significant declines in

favourability ratings among 18-34 year olds and

35-49 year olds (both down 8 points on 2017

results).

➢ This year, South Ward residents rated the

appearance of public areas the highest (index

score of 72), while East Ward residents rated the

appearance of public areas significantly lower

than the Council average, at an index score of

63.

Waste management performs equal second among

individual service areas (index of 68), and like the

appearance of public areas saw a significant decline

from last year’s performance index score of 72. Waste

management is rated higher in terms of importance

(importance index of 81) than the appearance of public

areas, up significantly from last year’s importance

index score of 76.

13


The most significant declines in 2018 include a

four-point drop on the measures of appearance of

public areas and waste management, both areas

in the top three best performing for Macedon

Ranges Shire Council.

➢ This significant decline in high-performing areas

was offset by modest one and two point

increases in underperforming areas noted for

attention last year, such as slashing and weed

control and planning and building permits.

➢ Much of the decline on appearance of public

areas can be attributed to much more critical

ratings from East Ward residents (index rating of

63 compared to Shire-wide 68). East Ward

residents, alongside residents aged 18-34,

women, and those aged 35-49 years, saw a

significant decline in performance ratings from

2017 results.

➢ Waste management performance ratings

included significant declines in ratings occurring

among 18 to 34 year olds, women and South

Ward residents. South Ward residents saw a

significant decline of 7 points in performance

ratings, suggesting performance improvement

strategies in waste management may need to be

focused in the South Ward as a priority.

Another area that stands out as being most in

need of Council attention is sealed road

maintenance, the most listed item (20%) when asked

what Macedon Ranges Shire could most do to

improve its performance.

Council’s result on this measure is significantly lower

than the Statewide average (index score of 53), but

Macedon Ranges Shire Council is doing well relative

to other Large Rural councils, with a significantly lower

average index score of 45 across this group.

➢ The next most-cited issues in need of

improvement, community consultation and

decision making processes (13% and 11%

respectively) should also be given focus over the

coming year as they are core performance

measures that currently sit in the middle to lower

end of performance rankings for Macedon

Ranges Shire Council (index scores of 54 and 51

respectively).

14


For the coming 12 months, Macedon Ranges Shire

Council should pay particular attention to the

service areas where stated importance exceeds

rated performance by more than 20 points. Key

priorities include:

➢ Maintenance of unsealed roads (margin of 35

points)

➢ Roadside slashing and weed control (margin of

32 points)

➢ Planning for population growth (margin of 32

points)

➢ Planning and building permits (margin of 30

points)

➢ General town planning policy (margin of 29

points)

➢ Condition of local streets and footpaths

(margin of 26 points)

➢ Consultation and engagement (margin of 23

points).

Consideration should also be given to residents aged

50 to 64 years and East Ward residents, who appear to

be most driving negative opinion in 2018.

On the positive side, Council should maintain its

relatively strong performance in the area of customer

service, and aim to shore up service areas that are

currently rated higher than others, such as emergency

and disaster management, the appearance of public

areas and waste management.

It is also important to learn from what is working

amongst other groups, especially residents aged 18 to

34 years and South Ward residents and use these

lessons to build performance experience and

perceptions in other areas.

The regression analysis on pages 30-34 shows the

individual service area that has the strongest influence

on the overall performance rating is:

➢ Community consultation and engagement

Council's Maintenance of unsealed roads followed by

planning and building permits have the lowest

performance ratings (43 and 44), and are areas which

could have an influence on overall performance

perceptions if attended to.

The Council should also pay attention to its general

town planning, decisions made in the interest of the

community and the condition of local streets and

footpaths in the area as they have low performance

indices and a strong influence on overall performance

perceptions.

15


An approach we recommend is to further mine the

survey data to better understand the profile of these

over and under-performing demographic groups. This

can be achieved via additional consultation and data

interrogation, self-mining the SPSS data provided, or

via the dashboard portal available to the council.

Please note that the category descriptions for the

coded open ended responses are generic summaries

only. We recommend further analysis of the detailed

cross tabulations and the actual verbatim responses,

with a view to understanding the responses of the key

gender and age groups, especially any target groups

identified as requiring attention.

A personal briefing by senior JWS Research

representatives is also available to assist in

providing both explanation and interpretation of

the results. Please contact JWS Research on 03

8685 8555.

16


Higher results in 2018(Significantly higher result than 2017) • None applicable

Lower results in 2018(Significantly lower result than 2017)

• Appearance of public areas

• Waste management

Most favourably disposed

towards Council• Aged 18-34 year olds

• South Ward residents

Least favourably disposed

towards Council • East Ward residents

18


5860 59 59

55 56 5654 55

47

52 51 5254

52 5350

53

4952

5052

4952 5151 5148 48

69 70 69

65 6567

70

4952

48

54

48

52

2012 2013 2014 2015 2016 2017 2018

Sealed

Local

Roads

Community

Consultation

Customer

ServiceOverall

Council

Direction

Overall

PerformanceAdvocacy Making

Community

Decisions

19


Performance MeasuresMacedon

Ranges

2018

Macedon

Ranges

2017

Large

Rural

2018

State-

wide

2018

Highest

score

Lowest

score

OVERALL PERFORMANCE 56 56 56 59South

WardEast Ward

COMMUNITY CONSULTATION(Community consultation and

engagement)

54 52 54 55

Aged 18-

34 years,

South

Ward

East Ward

ADVOCACY(Lobbying on behalf of the community)

50 52 52 54South

WardEast Ward

MAKING COMMUNITY

DECISIONS (Decisions made in the

interest of the community)

51 52 52 54Aged 18-

34 yearsEast Ward

SEALED LOCAL ROADS (Condition of sealed local roads)

48 48 45 53South

WardEast Ward

CUSTOMER SERVICE 70 67 67 70South

Ward

Aged 18-

34 years

OVERALL COUNCIL DIRECTION 51 52 52 52Aged 18-

34 years

Aged 50-

64 years

20


6

6

4

3

6

29

35

30

20

31

27

35

39

36

33

36

33

24

12

15

17

14

23

8

6

6

6

9

11

4

1

7

21

7

1

Overall Performance

Community Consultation

Advocacy

Making CommunityDecisions

Sealed Local Roads

Customer Service

% Very good Good Average Poor Very poor Can't say

Key Measures Summary Results

18 60 17 5Overall Council Direction

%Improved Stayed the same Deteriorated Can't say

21


78

80

77

73

75

78

77

76

68

79

81

72

83

Unsealed roads

Population growth

Slashing & weed control

Planning & building permits

Town planning policy

Local streets & footpaths

Consultation & engagement

Informing the community

Lobbying

Elderly support services

Waste management

Disadvantaged support serv.

Emergency & disaster mngt

43

47

45

44

47

52

54

55

50

63

68

58

71

Importance Performance Net Differential

Service areas where importance exceeds performance by 10 points or more,

suggesting further investigation is necessary:

-35

-32

-32

-30

-29

-26

-23

-20

-18

-16

-14

-14

-12

22


81

76

81

77

79

76

73

79

74

74

73

72

73

70

72

68

67

63

66

64

58

81

75

76

75

76

74

76

77

74

72

72

72

71

72

69

67

67

62

64

62

59

83

76

77

77

77

77

73

78

75

75

71

73

72

71

72

67

70

63

67

65

59

83

77

79

78

77

77

77

83

76

76

73

74

73

72

72

71

69

64

68

65

61

84

76

78

81

81

80

74

82

76

75

74

74

73

73

74

69

70

65

69

65

62

82

76

79

79

81

78

74

76

76

76

73

73

72

71

72

70

68

63

67

67

60

2018 Priority Area Importance

83

81

80

79

78

78

77

77

76

75

74

73

73

72

72

68

67

66

66

63

59


Waste management

Population growth


Unsealed roads






Appearance of public areas


Recreational facilities


Family support services

Lobbying

Enforcement of local laws

Parking facilities

Bus/community dev./tourism

Art centres & libraries

Community & cultural

Q1. Firstly, how important should [RESPONSIBILITY AREA] be as a responsibility for Council? Base: All respondents. Councils asked state-wide: 28 Councils asked group: 7Note: Please see page 6 for explanation of significant differences.

2017 2016 2015 2014 2013 2012

23


43

36

56

44

35

37

40

36

33

33

25

26

29

28

26

23

20

18

18

12

7

42

47

27

37

44

39

36

39

41

40

46

44

41

40

40

41

38

38

37

40

35

14

14

12

15

18

20

19

20

21

21

26

26

22

24

27

22

31

33

36

38

45

1

2

4

3

3

3

4

4

3

2

2

2

4

6

4

10

8

8

7

8

10

1

1

1

1

1

1

2

1

3

2

1

2

1

2

1

1

1

2

1

1

1

1

1

Waste management



Population growth



Unsealed roads









Lobbying


Parking facilities




%

Extremely important Very important Fairly important Not that important Not at all important Can't say

Individual Service Areas Importance

Q1. Firstly, how important should [RESPONSIBILITY AREA] be as a responsibility for Council? Base: All respondents. Councils asked state-wide: 28 Councils asked group: 7

24


2018 Priority Area Performance

73

72

72

68

69

65

66

65

61

61

58

58

56

52

52

52

52

48

47

47

44

43

42

70

71

71

67

69

63

64

64

61

59

60

60

56

51

54

49

49

51

49

48

51

43

46

73

69

72

69

70

68

64

64

62

63

59

61

57

52

53

52

53

51

51

50

46

48

47

72

71

76

70

71

66

67

64

64

63

61

62

55

47

52

n/a

50

n/a

50

49

42

47

45

68

69

72

69

68

65

66

64

64

61

61

62

58

55

51

n/a

53

n/a

52

53

44

46

40

70

72

74

67

69

66

66

63

65

63

60

60

59

54

52

n/a

52

n/a

50

49

52

46

44

71

68

68

67

67

65

63

63

63

60

58

57

55

54

52

51

50

48

47

47

45

44

43



Waste management









Parking facilities




Community decisions

Lobbying

Sealed local roads

Population growth




Unsealed roads

2017 2016 2015 2014 2013 2012

Q2. How has Council performed on [RESPONSIBILITY AREA] over the last 12 months?Base: All respondents. Councils asked state-wide: 64 Councils asked group: 18 Note: Please see page 6 for explanation of significant differences.

25


Individual Service Areas Performance

18

19

21

17

13

11

6

10

10

6

8

7

8

6

3

6

6

4

6

4

5

3

2

47

46

41

44

45

43

42

37

36

34

32

31

30

30

31

27

24

23

22

20

19

21

21

25

24

17

27

26

31

32

30

32

37

25

33

24

36

36

33

32

25

30

33

36

31

32

5

6

5

7

6

7

14

7

11

15

6

18

6

15

14

23

20

8

20

17

17

21

17

4

4

2

2

2

2

5

3

3

6

2

9

2

6

9

11

17

2

12

6

11

17

14

1

1

13

2

8

7

2

13

9

2

27

2

31

7

7

2

38

10

21

12

6

15


Waste management





Parking facilities








Community decisions

Sealed local roads



Population growth

Lobbying


Unsealed roads


%Very good Good Average Poor Very poor Can't say

Q2. How has Council performed on [RESPONSIBILITY AREA] over the last 12 months?Base: All respondents. Councils asked state-wide: 64 Councils asked group: 18

26


• None Applicable • Lobbying

• Informing the community

• Local streets & footpaths

• Family support services

• Elderly support services

• Disadvantaged support

serv.

• Appearance of public areas

• Art centres & libraries

• Community & cultural

• Town planning policy

• Planning permits

• Population growth

• Slashing & weed control

• Making community

decisions

• Sealed local roads

Significantly Higher than

State-wide Average

Significantly Lower than

State-wide Average

27


• Sealed local roads • Informing the community

• Elderly support services

• Disadvantaged support

serv.

• Art centres & libraries

• Town planning policy

• Planning permits

• Slashing & weed control

Significantly Higher than

Group Average

Significantly Lower than

Group Average

28


Top Three Most Important Service Areas(Highest to lowest, i.e. 1. = most important)

Macedon Ranges

Shire Council

1. Emergency &

disaster mngt

2. Waste

management

3. Population growth

Metropolitan

1. Waste

management

2. Emergency &

disaster mngt

3. Community

decisions

Interface

1. Traffic

management

2. Emergency &

disaster mngt

3. Waste

management

Regional Centres

1. Emergency &

disaster mngt

2. Sealed roads

3. Community

decisions

Large Rural

1. Sealed roads

2. Unsealed roads

3. Emergency &

disaster mngt

Small Rural

1. Emergency &

disaster mngt

2. Waste

management

3. Community

decisions

Bottom Three Least Important Service Areas (Lowest to highest, i.e. 1. = least important)

Macedon Ranges

Shire Council

1. Community &

cultural

2. Art centres &

libraries

3. Bus/community

dev./tourism

Metropolitan

1. Bus/community

dev./tourism

2. Community &

cultural

3. Slashing & weed

control

Interface

1. Tourism

development

2. Community &

cultural

3. Bus/community

dev./tourism

Regional Centres

1. Community &

cultural

2. Art centres &

libraries

3. Lobbying

Large Rural

1. Community &

cultural

2. Art centres &

libraries

3. Traffic

management

Small Rural

1. Community &

cultural

2. Art centres &

libraries

3. Tourism

development

29


Top Three Performing Service Areas(Highest to lowest, i.e. 1. = highest performance)

Macedon Ranges

Shire Council

1. Emergency &

disaster mngt

2. Appearance of

public areas

3. Waste

management

Metropolitan

1. Art centres &

libraries

2. Waste

management

3. Recreational

facilities

Interface

1. Art centres &

libraries

2. Emergency &

disaster mngt

3. Recreational

facilities

Regional Centres

1. Art centres &

libraries

2. Appearance of

public areas

3. Emergency &

disaster mngt

Large Rural

1. Art centres &

libraries

2. Emergency &

disaster mngt

3. Appearance of

public areas

Small Rural

1. Art centres &

libraries

2. Emergency &

disaster mngt

3. Appearance of

public areas

Bottom Three Performing Service Areas (Lowest to highest, i.e. 1. = lowest performance)

Macedon Ranges

Shire Council

1. Unsealed roads

2. Planning permits

3. Slashing & weed

control

Metropolitan


2. Planning permits

3. Town planning

policy

Interface

1. Unsealed roads


3. Traffic

management

Regional Centres

1. Parking facilities

2. Community

decisions

3. Unsealed roads

Large Rural

1. Unsealed roads

2. Sealed roads

3. Planning permits

Small Rural

1. Unsealed roads

2. Sealed roads


30


To predict a respondent’s score on a question related

to overall performance, based on knowledge of their

performance scores for individual areas, we use

regression analysis. For example, suppose we are

interested in predicting which areas of local

government responsibility could influence a person’s

opinion on overall council performance. The

independent variables would be areas of responsibility

tested (e.g. community consultation, traffic

management, etc.) and the dependent variable would

be overall performance.

The stronger the correlation between the dependent

variable (overall opinion) and individual areas of

responsibility, the closer the scores will fall to the

regression line and the more accurate the prediction.

Multiple regression can predict one variable on the

basis of several other variables. Therefore, we can test

perceptions of council’s overall performance to

investigate which set of areas are influencing

respondents' opinions.

In the chart of the regression results, the horizontal

axis represents the council performance index for each

area of responsibility. Areas plotted on the right-side

have a higher performance index than those on the

left.

The vertical axis represents the Standardised Beta

Coefficient from the multiple regression performed.

This measures the contribution of each variable (i.e.

each area) to the model, with a larger Beta value

indicating a greater effect on overall performance.

Therefore areas of responsibility located near the top

of the following chart are more likely to have an impact

on respondent’s overall rating, than the areas closest

to the axis.

The regressions are shown on the following three

charts. The first chart shows a regression analysis of

all the service areas chosen by the Council. However,

this model should be interpreted with caution because

some of the data are not normally distributed and not

all items have linear correlations.

Therefore, in the charts that follow, a significant

regression model of fewer items with a Standardised

Beta score close to or higher than ±0.1 was run to

determine the key predictors that have a moderate to

strong influence on overall performance perceptions.

The third chart is an enlarged version of the second

chart, with key findings highlighted.

The results are then discussed according to the

findings of these key service areas. Some findings

from the full regression list may be included in the

discussion if they are of interest.

31


The multiple regression analysis model of all question items above has an R-squared value of 0.627 and adjusted R-square value of 0.605, which means that 63% of the variance in community perceptions of overall performance can be predicted from these variables. The overall model effect was statistically significant at p = 0.0001, F = 27.52. However, this model should be interpreted with caution because not all service areas had linear correlations. We recommend you use the regression model of reduced factors as follows.

32


The performance questions were analysed using Exploratory Factor Analysis to determine the key factors or ‘themes’ to emerge from the questions. Questions with reasonable linearity and low correlations were selected from each theme and a multiple regression model was performed on these seven items against the overall performance ratings of 400 responses. The multiple regression analysis model above has an R-squared value of 0.612 and adjusted R-square value of 0.603, which means that 61% of the variance in community perceptions of overall performance can be predicted from these variables. The overall model effect was statistically significant at p = 0.0001, F = 68.29.

33


The performance questions were analysed using Exploratory Factor Analysis to determine the key factors or ‘themes’ to emerge from the questions. Questions with reasonable linearity and low correlations were selected from each theme and a multiple regression model was performed on these seven items against the overall performance ratings of 400 responses. The multiple regression analysis model above has an R-squared value of 0.612 and adjusted R-square value of 0.603, which means that 61% of the variance in community perceptions of overall performance can be predicted from these variables. The overall model effect was statistically significant at p = 0.0001, F = 68.29.

34


The individual service area that has the strongest

influence on the overall performance rating is:


Other key areas with a positive influence on overall

performance include:

➢ Enforcement of local laws

➢ Waste management

Looking specifically at key results areas, waste

management has a strong positive performance index

and a strong positive influence on the overall

performance rating. Currently, Macedon Ranges Shire

Council is performing well in this area (performance

index of 68) and, while it should remain a focus, there

is greater work to be done elsewhere.

The appearance of public places, as well as

emergency and disaster management also have high

performance ratings (68 and 71), but these service

areas have a negligible influence on overall

performance perceptions.

Macedon Ranges Shire Council’s community

consultation and engagement has a lower (though still

positive) performance ratings overall. Continuing

efforts in this area has the capacity to lift Macedon

Ranges Shire Council’s overall performance rating

because of their strong influence on the overall

performance perceptions. (This area has a

performance index of 54).

Council's Maintenance of unsealed roads followed by

planning and building permits have the lowest

performance ratings (43 and 44), and are areas which

could have an influence on overall performance

perceptions if attended to.

The Council should also pay attention to its general

town planning, decisions made in the interest of the

community and the condition of local streets and

footpaths in the area as they have low performance

indices and a strong influence on overall performance

perceptions.

Improved community consultation and engagement

with residents and maintenance of unsealed roads

could also help drive up overall opinion of the Council’s

performance.

35


20

13

11

10

8

8

6

4

Sealed Road Maintenance

Community Consultation

Decision Making Processes

Communication

Town Planning/Permits/Red Tape

Medium Strips/Nature Strips

Footpaths/Walking Tracks

Nothing

12

12

7

7

5

5

4

4

4

4

4

4

4

Parks and Gardens

Recreational/Sporting Facilities

Customer Service

CommunityEngagement/Consultation/Communication

Community Support Services

Development

Community Facilities

Planning

Public Areas

Road/Street Maintenance

Waste Management

Generally Good - Overall/No Complaints

The Community/ Community Feeling/Neighbourhood

2018 Best Aspects 2018 Areas for Improvement

% %

Q16. Please tell me what is the ONE BEST thing about Macedon Ranges Shire Council? It could be about any of the issues or services we have covered in this survey or it could be about something else altogether? Base: All respondents. Councils asked state-wide: 20 Councils asked group: 5Q17. What does Macedon Ranges Shire Council MOST need to do to improve its performance?Base: All respondents. Councils asked state-wide: 36 Councils asked group: 9

36


Best Things

Areas for

Improvement

• Parks and Gardens: 12% (up 2 points from 2017)

• Recreational/Sporting Facilities: 12% (up 1 point from 2017)

• Customer Service: 7% (up 1 point from 2017)

• Community engagement/Consultation/Communication: 7%

(up 3 points from 2017)

• Sealed Road Maintenance: 20% (up 2 points from 2017)

• Community Consultation: 13% (up 3 points from 2017)

• Decision Making Processes: 11% (up 10 points from 2017)

39


2018 Overall Performance

60

59

58

57

56

56

56

56

55

55

54

53

South Ward

State-wide

18-34

Men

35-49

Macedon Ranges

65+

Large Rural

West Ward

Women

50-64

East Ward

56

59

61

55

55

56

57

54

56

56

50

54

54

59

59

53

54

55

55

54

53

57

53

58

60

60

63

57

59

59

57

56

59

61

56

58

63

61

68

57

61

59

55

n/a

57

61

53

57

61

60

66

61

58

60

58

n/a

59

59

58

59

59

60

63

55

56

58

56

n/a

57

60

56

58

Q3. ON BALANCE, for the last twelve months, how do you feel about the performance of Macedon Ranges Shire Council, not just on one or two issues, BUT OVERALL across all responsibility areas? Has it been very good, good, average, poor or very poor? Base: All respondents. Councils asked state-wide: 64 Councils asked group: 18 Note: Please see page 6 for explanation about significant differences.

2017 2016 2015 2014 2013 2012

40


6

5

6

8

11

8

5

9

7

4

4

12

8

5

4

6

4

11

35

33

33

38

36

37

38

37

34

33

37

37

39

32

45

35

35

26

39

45

43

40

37

43

43

36

39

42

40

35

34

44

31

41

41

42

12

12

11

9

11

10

8

11

13

14

13

9

12

12

11

13

14

11

6

4

6

5

5

2

5

5

6

7

5

6

7

5

6

4

7

8

1

1

1

1

1

2

2

1

1

2

2

2

1

2

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Overall Performance

Q3. ON BALANCE, for the last twelve months, how do you feel about the performance of Macedon Ranges Shire Council, not just on one or two issues, BUT OVERALL across all responsibility areas? Has it been very good, good, average, poor or very poor? Base: All respondents. Councils asked state-wide: 64 Councils asked group: 18

42


Overall contact with

Macedon Ranges Shire

Council• 69%, up 5 points on 2017

Most contact with Macedon

Ranges Shire Council• Aged 50-64 years

Least contact with Macedon

Ranges Shire Council• Aged 18-34 years

Customer service rating • Index score of 70, up 3 points on 2017

Most satisfied with customer

service• South Ward residents

Least satisfied with

customer service• Aged 18-34 years

43


2018 Contact with Council

%

74

72

70

69

69

69

69

68

65

63

62

61

50-64

East Ward

Women

Macedon Ranges

West Ward

35-49

65+

Men

South Ward

18-34

Large Rural

State-wide

Q5. Over the last 12 months, have you or any member of your household had any contact with Macedon Ranges Shire Council? This may have been in person, in writing, by telephone conversation, by text message, by email or via their website or social media such as Facebook or Twitter?Base: All respondents. Councils asked state-wide: 43 Councils asked group: 13 Note: Please see page 6 for explanation about significant differences.

44


2018 Contact with Council

67

6264 65

6264

69

2012 2013 2014 2015 2016 2017 2018

Have had contact

%

Q5. Over the last 12 months, have you or any member of your household had any contact with Macedon Ranges Shire Council? This may have been in person, in writing, by telephone conversation, by text message, by email or via their website or social media such as Facebook or Twitter?Base: All respondents. Councils asked state-wide: 43 Councils asked group: 13

45


2018 Customer Service Rating

75

74

71

70

70

69

69

68

68

67

67

64

South Ward

35-49

Women

State-wide

Macedon Ranges

50-64

65+

Men

West Ward

Large Rural

East Ward

18-34

75

65

71

69

67

65

72

63

63

66

64

69

62

72

72

69

65

61

65

57

66

67

67

58

65

62

66

70

65

71

69

64

68

67

64

61

73

74

69

72

69

64

67

69

71

n/a

62

68

68

70

70

71

70

69

71

69

74

n/a

67

69

68

66

72

71

69

71

72

65

68

n/a

70

68

2017 2016 2015 2014 2013 2012

Q5c. Thinking of the most recent contact, how would you rate Macedon Ranges Shire Council for customer service? Please keep in mind we do not mean the actual outcome but rather the actual service that was received. Base: All respondents who have had contact with Council in the last 12 months. Councils asked state-wide: 64 Councils asked group: 18Note: Please see page 6 for explanation about significant differences.

46


29

29

22

23

28

26

28

31

28

23

24

41

29

29

24

36

27

26

35

34

37

41

40

41

38

36

36

38

40

27

33

37

31

29

42

38

24

19

22

15

15

20

19

18

19

24

22

25

26

22

28

30

18

20

8

6

10

13

9

8

8

8

9

9

9

4

5

10

11

5

10

6

4

9

6

7

6

4

6

6

7

4

4

3

6

1

6

4

6

1

2

2

1

2

1

2

1

1

1

1

1

1

3

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Customer Service Rating

Q5c. Thinking of the most recent contact, how would you rate Macedon Ranges Shire Council for customer service? Please keep in mind we do not mean the actual outcome but rather the actual service that was received. Base: All respondents who have had contact with Council in the last 12 months. Councils asked state-wide: 64 Councils asked group: 18

48


Council direction

Most satisfied with council direction

Least satisfied with council direction

• 60% stayed about the same, down 4 points on 2017

• 18% improved, up 2 points on 2017

• 17% deteriorated, up 4 points on 2017

• Aged 18-34 years

• Aged 50-64 years

49


2018 Overall Direction

53

52

52

52

51

51

51

51

50

50

50

48

18-34

State-wide

West Ward

Large Rural

35-49

Men

Macedon Ranges

Women

South Ward

65+

East Ward

50-64

54

53

54

52

52

52

52

51

50

52

50

49

57

51

47

48

44

47

48

49

47

44

48

47

60

53

53

51

52

55

54

53

53

51

55

53

56

53

47

n/a

48

47

48

49

51

43

45

44

59

53

53

n/a

49

52

52

51

51

49

50

50

56

52

48

n/a

47

46

49

52

52

52

49

44

2017 2016 2015 2014 2013 2012

Q6. Over the last 12 months, what is your view of the direction of Macedon Ranges Shire Council’s overall performance? Base: All respondents. Councils asked state-wide: 64 Councils asked group: 18Note: Please see page 6 for explanation about significant differences.

50


18

16

14

18

13

15

13

19

19

18

17

20

17

20

22

18

15

19

60

64

64

67

65

70

70

60

61

56

65

60

62

58

54

61

65

59

17

13

18

11

18

12

15

15

16

18

13

20

16

19

18

15

18

19

5

7

5

4

4

3

2

5

4

8

6

1

6

4

6

6

3

4

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+

% Improved Stayed the same Deteriorated Can't say

2018 Overall Direction

Q6. Over the last 12 months, what is your view of the direction of Macedon Ranges Shire Council’s overall performance? Base: All respondents. Councils asked state-wide: 64 Councils asked group: 18

52


Note: Website and text message formats again did not rate as highly as other modes of communication, although

further analysis is recommended to understand the demographic preference profiles of the various different forms of

communication.

Greatest change since

2017 • Advertising in a local newspaper (-6)

Overall preferred forms of

communication

Preferred forms of

communication among

over 50s

Preferred forms of

communication among

under 50s

• Newsletter sent via email (35%)



53


36

42

33

3635

33

30

21

16

20

2527

30

35

1918

2119

1413

7

1816

17

1113 13 13

23

5

13

4

9

13

23

2 2 22 21

3

64 4

21 1

2012 2013 2014 2015 2016 2017 2018

2018 Best Form

Council

Newsletter

via Mail

Council

Newsletter

via Email

Text

Message

Council

Newsletter as

Local Paper

Insert

Advertising

in a Local

Newspaper

Can’t

Say

?Other

%

Council

Website

Q13. If Macedon Ranges Shire Council was going to get in touch with you to inform you about Council news and information and upcoming events, which ONE of the following is the BEST way to communicate with you?Base: All respondents. Councils asked state-wide: 26 Councils asked group: 6

54


2018 Under 50s Best Form

29

37

2930 30

3331

23

14

24

29 2931

32

2122

20

23

14

11

6

19

15 15

7

1213

8

35

9

24

5

15

2

5

24

32

31

21

5

8

5 5

21

2012 2013 2014 2015 2016 2017 2018

%

Council

Newsletter

via Mail

Council

Newsletter

via Email

Text

Message

Council

Newsletter as

Local Paper

Insert

Advertising

in a Local

Newspaper

?Council

WebsiteCan’t

Say

Other

Q13. If Macedon Ranges Shire Council was going to get in touch with you to inform you about Council news and information and upcoming events, which ONE of the following is the BEST way to communicate with you?Base: All respondents aged under 50. Councils asked state-wide: 26 Councils asked group: 6

55


2018 Over 50s Best Form

4548

37

4240

34

29

18 17 17

21

25

29

38

1714

21

1614 15

9

16 1719

1613 14

17

1 2 1 2 3 22 1 1 1 23 2 1 24

2 31 1 1 1 2

2012 2013 2014 2015 2016 2017 2018

%

Council

Newsletter as

Local Paper

Insert

Council

Newsletter

via Mail

Council

Newsletter

via Email

Text

Message

Advertising

in a Local

Newspaper

?Council

WebsiteCan’t

Say

Other

Q13. If Macedon Ranges Shire Council was going to get in touch with you to inform you about Council news and information and upcoming events, which ONE of the following is the BEST way to communicate with you?Base: All respondents aged over 50. Councils asked state-wide: 26 Councils asked group: 6

57


2018 Consultation and Engagement Importance

81

80

79

78

78

77

76

76

76

74

74

70

50-64

East Ward

35-49

Women

65+

Macedon Ranges

Men

South Ward

Large Rural

West Ward

State-wide

18-34

80

74

75

76

73

73

69

73

75

72

74

62

79

76

75

80

77

76

72

73

76

80

75

75

79

72

75

77

73

73

69

74

75

73

74

64

78

78

82

79

74

77

75

76

n/a

77

74

73

76

73

77

77

72

74

71

75

n/a

74

73

68

76

74

77

77

73

74

71

72

n/a

75

73

68

2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘community consultation and engagement’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 20 Councils asked group: 6 Note: Please see page 6 for explanation about significant differences.

58


36

29

35

32

35

30

29

30

33

43

31

32

33

39

23

39

44

35

39

40

39

36

41

39

41

40

41

37

40

40

42

36

35

39

38

44

20

26

22

25

19

25

26

24

21

17

19

24

19

20

35

17

13

16

4

4

4

6

3

4

3

4

3

2

7

2

4

4

4

3

4

3

1

1

1

1

1

1

1

1

1

1

2

1

1

1

3

1

1

2

2

1

1

1

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+

%Extremely important Very important Fairly important Not that important Not at all important Can't say

2018 Consultation and Engagement Importance

Q1. Firstly, how important should ‘community consultation and engagement’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 20 Councils asked group: 6

59


2018 Consultation and Engagement Performance

59

59

56

56

55

55

54

54

54

53

52

50

18-34

South Ward

West Ward

Men

35-49

State-wide

Macedon Ranges

Large Rural

Women

65+

50-64

East Ward

55

53

53

51

51

55

52

52

53

54

48

49

57

51

48

48

50

54

51

52

54

49

47

53

61

56

48

49

49

56

52

54

54

49

50

52

54

49

46

45

48

57

47

n/a

50

42

45

46

57

54

54

56

58

57

55

n/a

54

50

52

56

58

52

54

51

51

57

54

n/a

57

51

57

56

2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘community consultation and engagement’ over the last 12 months?Base: All respondents. Councils asked state-wide: 64 Councils asked group: 18 Note: Please see page 6 for explanation about significant differences.

60


6

3

6

4

5

5

7

8

7

3

8

9

7

6

2

10

7

7

30

32

25

28

21

29

27

30

30

25

35

32

32

28

41

26

25

30

36

32

37

36

36

39

40

32

33

43

27

37

34

38

29

42

39

32

15

19

19

18

22

14

14

15

15

19

18

7

16

14

15

14

14

16

6

6

7

6

10

4

7

7

7

6

5

6

5

7

6

9

8

7

9

6

7

7

7

5

9

8

4

8

9

7

7

13

2

6

7

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Consultation and Engagement Performance

Q2. How has Council performed on ‘community consultation and engagement’ over the last 12 months?Base: All respondents. Councils asked state-wide: 64 Councils asked group: 18

61


2018 Lobbying Importance

71

70

69

69

68

68

68

68

67

66

65

64

Women

East Ward

65+

35-49

State-wide

Large Rural

South Ward

Macedon Ranges

50-64

18-34

West Ward

Men

72

69

68

70

69

69

68

68

71

63

67

64

72

65

66

64

69

70

64

67

69

69

70

61

74

68

66

68

69

70

68

67

69

66

66

61

72

71

66

71

70

n/a

71

71

72

75

70

70

73

68

67

74

70

n/a

69

69

69

65

71

65

75

70

65

73

70

n/a

71

70

71

70

70

65

2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘lobbying on behalf of the community’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 20 Councils asked group: 6 Note: Please see page 6 for explanation about significant differences.

62


23

20

23

20

27

26

25

23

22

27

18

22

18

27

20

24

25

22

41

44

33

40

41

34

39

37

39

37

44

43

40

42

34

43

36

48

22

26

32

29

21

28

26

27

26

25

18

22

24

20

31

19

22

17

10

7

8

8

9

7

6

8

8

8

15

8

13

7

13

9

13

7

3

2

3

2

1

2

2

2

3

3

3

4

4

3

4

4

5

1

2

2

1

2

2

2

2

2

1

2

1

1

2

2

1

1

1

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Lobbying Importance

Q1. Firstly, how important should ‘lobbying on behalf of the community’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 20 Councils asked group: 6

63


2018 Lobbying Performance

54

54

53

52

52

51

50

50

50

49

47

45

South Ward

State-wide

65+

Large Rural

West Ward

Men

35-49

Macedon Ranges

18-34

Women

50-64

East Ward

52

54

53

51

52

52

53

52

54

52

49

53

46

53

46

50

44

46

48

49

57

52

45

56

57

55

50

53

49

50

50

53

63

56

51

54

48

56

50

n/a

51

47

46

50

57

53

48

51

53

55

56

n/a

53

54

50

53

57

52

50

52

50

55

53

n/a

52

51

51

52

52

53

51

54

2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘lobbying on behalf of the community’ over the last 12 months?Base: All respondents. Councils asked state-wide: 64 Councils asked group: 18 Note: Please see page 6 for explanation about significant differences.

64


4

2

4

4

3

3

3

5

5

1

4

6

5

2

5

3

6

20

23

18

21

19

23

23

24

23

18

21

23

24

18

23

20

15

24

33

32

35

39

36

35

35

32

34

29

32

37

27

38

40

31

29

32

17

13

16

14

14

13

15

13

14

21

20

10

19

15

15

19

18

15

6

4

7

3

5

4

5

5

6

8

2

5

7

4

4

6

6

5

21

26

19

20

23

22

19

20

19

22

21

19

19

22

18

18

28

18

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Lobbying Performance

Q2. How has Council performed on ‘lobbying on behalf of the community’ over the last 12 months?Base: All respondents. Councils asked state-wide: 64 Councils asked group: 18

65


2018 Community Decisions Made Performance

54

54

53

52

52

51

51

51

51

50

50

48

State-wide

18-34

South Ward

West Ward

Large Rural

Women

Macedon Ranges

Men

35-49

65+

50-64

East Ward

54

55

51

58

51

51

52

54

54

53

46

49

54

54

48

44

50

52

49

46

51

46

45

54

55

60

53

51

52

54

52

50

52

47

49

52

57

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘decisions made in the interest of the community’ over the last 12 months?Base: All respondents. Councils asked state-wide: 64 Councils asked group: 18 Note: Please see page 6 for explanation about significant differences.

66


3

5

4

4

6

5

3

2

3

4

1

3

3

5

31

27

21

27

30

28

25

35

35

32

30

45

33

24

25

36

34

39

37

34

36

41

32

34

32

41

31

34

43

36

14

15

16

19

14

15

14

16

13

15

14

11

14

13

18

9

7

9

5

7

8

12

8

8

11

8

10

10

9

8

7

11

12

7

9

7

5

6

8

7

6

2

6

9

8

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Community Decisions Made Performance

Q2. How has Council performed on ‘decisions made in the interest of the community’ over the last 12 months?Base: All respondents. Councils asked state-wide: 64 Councils asked group: 18

67


2018 Sealed Local Roads Performance

54

53

50

49

49

48

48

48

47

47

45

44

South Ward

State-wide

50-64

65+

Women

Macedon Ranges

Men

18-34

35-49

West Ward

Large Rural

East Ward

52

53

43

53

49

48

47

51

46

49

43

43

55

54

50

56

52

51

51

52

47

48

44

51

54

55

49

54

51

51

52

52

49

55

45

45

n/a

55

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘the condition of sealed local roads in your area’ over the last 12 months?Base: All respondents. Councils asked state-wide: 64 Councils asked group: 18 Note: Please see page 6 for explanation about significant differences.

68


6

7

6

6

11

6

5

4

9

7

4

4

5

7

6

27

25

29

28

31

24

25

27

27

25

29

30

22

28

28

33

33

35

38

28

29

29

36

36

33

33

28

41

29

33

23

21

21

19

17

22

25

20

24

22

24

28

19

25

21

11

13

8

9

12

18

16

13

4

12

10

10

12

10

12

2

1

1

1

1

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Sealed Local Roads Performance

Q2. How has Council performed on ‘the condition of sealed local roads in your area’ over the last 12 months?Base: All respondents. Councils asked state-wide: 64 Councils asked group: 18

69


2018 Informing Community Importance

78

78

78

77

77

76

75

75

75

74

73

69

East Ward

50-64

65+

35-49

Women

Macedon Ranges

West Ward

Large Rural

State-wide

Men

South Ward

18-34

74

80

75

72

77

74

74

74

74

70

73

70

70

74

74

72

79

74

79

77

76

69

75

79

76

77

76

73

82

75

73

76

75

68

75

74

75

76

76

77

77

76

77

n/a

75

74

75

73

77

77

72

79

81

76

76

n/a

75

71

74

72

75

77

71

77

78

76

77

n/a

75

73

75

77

2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘informing the community’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 20 Councils asked group: 5 Note: Please see page 6 for explanation about significant differences.

70


33

31

32

29

30

31

31

32

32

36

31

32

30

37

19

37

39

35

41

41

39

46

45

47

45

41

41

45

44

35

45

38

39

40

41

45

21

23

25

20

22

17

20

22

23

16

21

27

21

21

40

18

14

16

3

4

3

3

2

4

3

4

4

2

4

3

2

4

2

3

4

2

1

1

1

1

1

1

1

1

1

1

3

2

1

1

2

2

1

1

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Informing Community Importance

Q1. Firstly, how important should ‘informing the community’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 20 Councils asked group: 5

71


2018 Informing Community Performance

59

59

57

57

57

56

56

56

55

55

54

52

Large Rural

State-wide

35-49

West Ward

65+

South Ward

18-34

Men

Macedon Ranges

Women

East Ward

50-64

60

59

56

57

58

57

57

55

56

56

52

52

56

59

55

50

55

56

62

53

56

58

59

50

59

61

58

53

51

61

62

55

57

58

56

55

n/a

62

56

55

51

57

64

53

55

56

52

48

n/a

61

57

58

53

60

66

59

58

58

57

57

n/a

60

56

61

63

58

60

57

59

61

58

59

2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘informing the community’ over the last 12 months?Base: All respondents. Councils asked state-wide: 28 Councils asked group: 6 Note: Please see page 6 for explanation about significant differences.

72


6

4

11

7

10

8

13

11

11

7

5

8

7

6

7

7

10

34

35

27

34

30

36

32

36

36

30

39

34

37

32

41

33

31

33

37

39

35

38

35

38

36

31

31

37

35

38

34

40

39

41

34

33

15

13

15

16

15

14

13

13

14

19

14

10

16

14

17

10

16

17

6

4

7

3

8

3

4

5

5

5

4

7

6

5

6

10

5

2

4

4

2

2

1

1

3

3

1

2

3

2

2

2

2

1

2

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Informing Community Performance

Q2. How has Council performed on ‘informing the community’ over the last 12 months?Base: All respondents. Councils asked state-wide: 28 Councils asked group: 6

73


2018 Streets and Footpaths Importance

81

80

79

79

78

78

78

77

77

77

76

72

50-64

65+

East Ward

Men

35-49

Macedon Ranges

State-wide

West Ward

Women

Large Rural

South Ward

18-34

79

80

76

75

75

76

77

77

77

75

75

70

77

72

72

70

72

74

77

75

77

77

75

74

77

75

76

73

78

77

77

77

81

77

77

76

81

76

79

74

78

77

77

79

79

n/a

74

73

80

79

80

78

81

80

78

82

82

n/a

77

78

77

80

78

74

80

78

77

78

81

n/a

77

73

2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘the condition of local streets and footpaths in your area’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 21 Councils asked group: 5 Note: Please see page 6 for explanation about significant differences.

74


35

33

29

30

33

40

36

35

34

40

30

34

32

38

24

37

40

38

44

41

42

48

44

43

43

43

41

40

48

44

50

37

44

40

46

45

18

22

25

19

20

15

16

18

20

16

21

17

16

19

27

21

10

14

3

2

3

1

2

2

4

3

3

2

5

5

5

2

2

2

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

2

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Streets and Footpaths Importance

Q1. Firstly, how important should ‘the condition of local streets and footpaths in your area’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 21 Councils asked group: 5

75


2018 Streets and Footpaths Performance

58

58

55

54

54

53

52

52

50

49

49

49

State-wide

South Ward

Men

18-34

Large Rural

50-64

35-49

Macedon Ranges

West Ward

East Ward

Women

65+

57

57

50

55

53

48

52

52

49

49

54

53

57

55

56

56

53

52

52

54

49

57

52

55

58

57

55

56

54

51

54

53

52

51

51

51

58

58

53

57

n/a

45

57

52

48

48

51

49

58

53

54

58

n/a

47

53

51

51

50

49

48

57

54

52

57

n/a

49

52

52

53

49

53

51

2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘the condition of local streets and footpaths in your area’ over the last 12 months?Base: All respondents. Councils asked state-wide: 30 Councils asked group: 8 Note: Please see page 6 for explanation about significant differences.

76


7

7

11

8

8

8

10

14

10

7

4

10

7

7

9

5

7

8

31

32

28

30

30

27

29

34

32

28

32

34

35

27

33

33

33

24

33

32

32

35

31

35

32

28

29

32

33

34

33

33

30

38

32

30

18

17

17

17

21

17

16

14

16

22

19

13

17

19

24

12

14

25

9

11

9

8

9

11

11

7

10

11

11

6

6

12

4

11

11

11

2

2

3

1

1

2

2

2

3

1

1

4

1

2

1

4

2

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Streets and Footpaths Performance

Q2. How has Council performed on ‘the condition of local streets and footpaths in your area’ over the last 12 months?Base: All respondents. Councils asked state-wide: 30 Councils asked group: 8

77


2018 Parking Importance

71

68

67

67

66

66

66

66

66

66

65

64

State-wide

Women

18-34

50-64

East Ward

65+

South Ward

Macedon Ranges

Large Rural

West Ward

35-49

Men

70

66

64

63

57

67

66

63

66

65

58

60

70

68

61

62

58

67

65

62

68

64

59

56

70

68

61

64

59

68

67

63

67

65

61

59

70

67

61

65

61

66

63

64

n/a

67

63

60

71

69

61

66

62

66

65

65

n/a

68

66

60

71

67

58

61

58

70

61

63

n/a

68

63

59

2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘parking facilities’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 16 Councils asked group: 3 Note: Please see page 6 for explanation about significant differences.

78


18

16

18

14

17

17

16

27

19

18

12

24

12

24

20

14

19

20

38

34

31

36

30

39

38

39

37

37

48

31

41

36

41

41

35

37

33

35

35

38

42

31

30

27

33

37

31

32

36

31

28

37

38

30

8

11

14

9

10

9

13

6

9

5

8

10

7

8

9

5

7

10

1

2

2

1

3

3

1

1

2

1

2

2

1

2

2

2

1

1

1

1

1

1

1

2

1

2

1

1

2

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Parking Importance

Q1. Firstly, how important should ‘parking facilities’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 16 Councils asked group: 3

79


2018 Parking Performance

60

59

59

58

58

57

57

57

57

56

56

55

50-64

Large Rural

West Ward

Women

18-34

65+

Macedon Ranges

East Ward

Men

South Ward

State-wide

35-49

55

60

56

57

58

56

58

61

60

58

55

63

56

58

57

59

63

58

60

65

60

56

56

61

57

59

58

62

69

57

61

62

61

64

57

63

59

n/a

58

61

63

58

62

63

63

64

57

67

61

n/a

61

61

62

63

62

63

64

63

57

63

62

n/a

57

62

67

54

60

66

58

59

56

58

2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘parking facilities’ over the last 12 months?Base: All respondents. Councils asked state-wide: 18 Councils asked group: 3 Note: Please see page 6 for explanation about significant differences.

80


6

9

8

9

11

11

10

9

9

6

6

6

5

7

5

5

6

9

42

38

41

42

40

40

39

35

39

39

44

43

40

43

52

41

43

31

32

34

33

33

34

31

36

31

33

35

34

26

34

29

20

28

38

41

14

11

10

11

12

10

9

15

12

14

12

15

12

16

18

19

6

12

5

6

5

3

1

2

5

8

4

4

5

7

6

4

6

6

5

4

2

2

4

2

2

5

2

2

3

2

3

2

1

1

2

3

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Parking Performance

Q2. How has Council performed on ‘parking facilities’ over the last 12 months?Base: All respondents. Councils asked state-wide: 18 Councils asked group: 3

81


2018 Law Enforcement Importance

71

71

70

69

69

68

67

66

65

65

64

64

South Ward

State-wide

Women

65+

50-64

Large Rural

Macedon Ranges

35-49

West Ward

East Ward

Men

18-34

67

71

70

70

67

68

67

66

66

67

64

64

69

70

73

69

66

69

67

65

68

63

60

69

68

71

73

66

70

70

70

69

69

71

66

74

71

70

73

70

70

n/a

69

67

65

71

65

70

67

71

74

69

72

n/a

70

73

70

73

66

66

66

70

71

69

67

n/a

68

66

70

67

65

71

2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘enforcement of local laws’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 20 Councils asked group: 4 Note: Please see page 6 for explanation about significant differences.

82


20

22

22

21

21

23

22

27

23

19

15

26

12

27

18

19

22

20

38

33

33

43

43

41

40

37

36

38

39

39

41

36

34

38

40

42

31

33

37

30

29

30

27

27

31

30

38

27

38

25

32

33

30

29

8

8

8

4

6

5

7

6

7

10

6

6

7

8

11

9

5

5

2

2

1

1

1

1

2

2

2

2

1

1

1

2

2

1

2

1

1

1

1

1

1

1

1

2

1

1

2

2

1

2

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Law Enforcement Importance

Q1. Firstly, how important should ‘enforcement of local laws’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 20 Councils asked group: 4

83


2018 Law Enforcement Performance

68

66

64

64

64

64

63

62

61

61

60

59

South Ward

18-34

Women

Large Rural

50-64

State-wide

Macedon Ranges

35-49

Men

East Ward

West Ward

65+

64

64

63

63

58

64

61

60

58

59

60

61

60

65

60

63

59

63

61

63

62

64

60

58

66

71

63

65

60

66

62

61

62

63

58

58

65

73

64

n/a

60

66

64

64

64

64

63

59

63

73

65

n/a

60

65

64

63

64

65

64

60

64

70

66

n/a

65

65

65

65

64

65

67

60

2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘enforcement of local laws’ over the last 12 months?Base: All respondents. Councils asked state-wide: 30 Councils asked group: 7 Note: Please see page 6 for explanation about significant differences.

84


10

7

10

9

11

11

11

12

11

8

7

14

10

10

4

12

13

9

37

39

36

37

38

38

42

39

40

37

34

41

34

40

57

31

35

29

30

29

27

28

27

29

25

25

26

24

39

27

33

27

19

30

33

36

7

8

8

6

10

6

6

8

7

10

6

3

8

5

6

9

3

8

3

4

5

3

1

2

3

3

3

4

3

2

4

3

2

3

4

3

13

13

16

16

13

13

13

12

13

17

9

13

12

15

11

14

12

14

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Law Enforcement Performance

Q2. How has Council performed on ‘enforcement of local laws’ over the last 12 months?Base: All respondents. Councils asked state-wide: 30 Councils asked group: 7

85


2018 Family Support Importance

75

74

73

73

72

72

72

71

70

70

69

68

Women

State-wide

35-49

East Ward

50-64

Large Rural

Macedon Ranges

South Ward

18-34

65+

West Ward

Men

78

73

72

72

69

72

72

73

78

70

71

66

75

73

68

69

66

72

69

66

72

69

71

63

77

73

72

72

70

72

72

72

78

67

71

66

75

72

72

72

69

n/a

72

72

77

70

71

69

77

73

74

75

73

n/a

74

70

78

67

75

70

77

73

73

69

70

n/a

72

71

74

70

74

67

2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘family support services’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 20 Councils asked group: 6 Note: Please see page 6 for explanation about significant differences.

86


28

24

23

25

24

27

26

30

27

31

23

28

21

34

22

32

30

25

40

46

40

44

45

44

41

40

40

40

40

40

41

39

46

40

34

40

24

22

25

21

24

21

26

23

24

23

27

24

29

20

25

20

29

24

6

4

8

6

4

4

4

5

5

3

10

4

6

5

5

5

5

7

2

2

2

2

1

1

2

1

2

3

3

3

1

2

2

1

3

2

3

2

2

2

2

2

2

1

1

1

1

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Family Support Importance

Q1. Firstly, how important should ‘family support services’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 20 Councils asked group: 6

87


2018 Family Support Performance

66

66

65

64

64

64

64

63

63

62

60

59

State-wide

65+

Large Rural

South Ward

West Ward

Men

35-49

50-64

Macedon Ranges

Women

East Ward

18-34

67

69

65

63

68

63

63

60

65

67

65

67

66

67

64

57

62

63

63

57

64

64

70

66

67

65

67

68

63

62

62

63

64

66

61

65

68

65

n/a

65

64

64

68

64

64

65

64

61

67

68

n/a

64

66

67

63

63

64

61

62

65

67

66

n/a

62

65

63

65

61

63

64

63

62

2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘family support services’ over the last 12 months?Base: All respondents. Councils asked state-wide: 30 Councils asked group: 9 Note: Please see page 6 for explanation about significant differences.

88


8

9

10

7

8

7

7

11

9

8

8

8

8

8

2

11

7

11

30

31

28

35

33

32

32

31

31

24

36

30

30

29

37

30

27

25

24

23

26

25

19

24

28

21

23

28

23

21

25

23

25

29

23

19

6

4

7

6

7

5

5

4

5

7

6

4

3

8

9

5

4

5

2

2

1

1

2

1

1

2

2

3

2

2

2

2

2

2

2

2

31

32

28

26

31

31

26

32

30

31

26

35

32

29

24

24

36

39

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Family Support Performance

Q2. How has Council performed on ‘family support services’ over the last 12 months?Base: All respondents. Councils asked state-wide: 30 Councils asked group: 9

89


2018 Elderly Support Importance

81

81

81

80

79

79

79

79

78

78

77

77

Women

East Ward

50-64

65+

South Ward

Macedon Ranges

State-wide

35-49

Large Rural

Men

West Ward

18-34

81

76

79

80

80

77

78

77

78

73

76

73

80

76

75

77

72

75

78

71

78

70

78

79

82

77

77

76

78

77

79

79

78

72

77

76

81

80

79

77

78

78

79

77

n/a

76

76

80

84

82

82

78

79

81

79

81

n/a

78

82

82

84

83

77

81

77

79

80

79

n/a

75

79

80

2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘elderly support services’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 21 Councils asked group: 5 Note: Please see page 6 for explanation about significant differences.

90


36

32

29

31

30

40

37

38

36

41

30

36

31

41

33

35

38

39

47

48

45

51

54

44

45

43

44

44

51

47

50

44

47

48

49

45

14

17

22

14

14

12

15

16

17

12

14

16

15

12

18

16

12

9

2

2

3

3

1

1

1

2

2

2

4

1

2

2

2

1

1

4

1

1

1

1

1

1

1

1

1

1

1

1

2

2

1

1

1

1

2

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Elderly Support Importance

Q1. Firstly, how important should ‘elderly support services’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 21 Councils asked group: 5

91


2018 Elderly Support Performance

69

68

67

65

65

65

64

63

63

63

57

56

South Ward

State-wide

Large Rural

65+

50-64

West Ward

35-49

Men

Macedon Ranges

Women

18-34

East Ward

70

68

67

71

63

65

61

64

66

67

67

62

63

68

66

65

59

61

65

63

64

65

67

67

68

69

69

67

65

64

62

62

64

67

63

62

67

70

n/a

70

63

69

64

69

67

66

72

66

65

69

n/a

66

62

68

69

67

66

65

67

65

66

69

n/a

65

64

70

66

65

66

67

69

60

2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘elderly support services’ over the last 12 months?Base: All respondents. Councils asked state-wide: 32 Councils asked group: 9 Note: Please see page 6 for explanation about significant differences.

92


8

11

10

10

12

9

10

14

14

6

8

11

9

7

2

5

12

14

32

29

30

30

33

32

33

32

32

20

36

42

30

35

31

36

29

33

25

21

24

22

18

25

27

19

21

28

29

17

26

24

25

26

24

25

6

6

7

7

4

4

4

5

5

8

4

4

4

7

7

5

7

5

2

1

1

2

3

1

1

2

2

3

1

1

3

1

4

1

3

27

33

29

29

31

29

24

29

26

34

21

24

28

26

31

29

28

21

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Elderly Support Performance

Q2. How has Council performed on ‘elderly support services’ over the last 12 months?Base: All respondents. Councils asked state-wide: 32 Councils asked group: 9

93


2018 Disadvantaged Support Importance

75

74

74

72

72

72

71

71

70

68

68

68

Women

East Ward

35-49

50-64

State-wide

Macedon Ranges

65+

South Ward

Large Rural

West Ward

Men

18-34

77

69

68

71

71

70

70

71

70

70

64

73

77

74

69

71

73

72

72

67

72

74

66

76

78

72

74

71

73

71

69

73

72

69

65

70

75

70

72

72

72

72

72

74

n/a

72

69

73

77

73

73

74

73

73

69

69

n/a

77

68

74

76

70

71

72

73

71

69

68

n/a

75

66

73

2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘disadvantaged support services’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 11 Councils asked group: 3 Note: Please see page 6 for explanation about significant differences.

94


26

23

25

25

23

27

23

27

24

33

19

25

22

29

18

29

30

26

40

42

41

42

48

38

45

41

39

36

43

42

38

43

43

40

36

41

27

25

27

26

21

27

23

24

28

26

29

27

33

22

30

27

29

22

4

5

4

4

5

4

5

4

5

4

7

2

5

3

4

4

5

4

1

2

1

1

1

1

1

2

1

1

3

2

1

2

1

3

2

3

2

2

1

3

2

2

2

1

2

2

3

2

4

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Disadvantaged Support Importance

Q1. Firstly, how important should ‘disadvantaged support services’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 11 Councils asked group: 3

95


2018 Disadvantaged Support Performance

61

61

61

60

60

59

58

58

58

56

56

54

State-wide

65+

Large Rural

Men

South Ward

35-49

18-34

Macedon Ranges

West Ward

East Ward

Women

50-64

61

61

61

57

60

56

64

58

58

57

59

50

61

61

61

63

59

59

64

60

60

62

58

56

62

61

62

59

62

54

62

59

57

58

59

59

64

62

n/a

62

62

62

61

61

61

59

59

57

62

60

n/a

66

58

63

61

61

67

58

57

60

63

61

n/a

60

61

60

61

60

62

56

60

57

2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘disadvantaged support services’ over the last 12 months?Base: All respondents. Councils asked state-wide: 17 Councils asked group: 4 Note: Please see page 6 for explanation about significant differences.

96


4

4

7

4

7

5

7

6

6

4

5

4

6

3

8

2

7

23

23

23

27

24

23

26

25

25

17

26

28

24

23

35

21

16

22

25

25

29

25

22

27

22

23

23

25

26

23

26

23

25

24

28

21

8

6

7

9

7

3

8

6

6

8

12

4

6

10

11

9

6

6

2

3

1

1

2

2

3

2

2

2

1

4

2

2

2

3

2

38

41

33

34

39

40

34

38

39

44

31

38

37

39

29

36

44

42

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Disadvantaged Support Performance

Q2. How has Council performed on ‘disadvantaged support services’ over the last 12 months?Base: All respondents. Councils asked state-wide: 17 Councils asked group: 4

97


2018 Recreational Facilities Importance

76

75

74

74

74

73

73

73

73

72

72

69

35-49

Women

East Ward

65+

Large Rural

West Ward

Macedon Ranges

State-wide

50-64

South Ward

Men

18-34

77

75

72

68

72

73

73

72

73

74

71

73

72

74

72

66

72

69

71

73

74

72

69

74

74

76

72

68

72

69

72

72

70

75

67

75

76

75

75

71

n/a

71

73

72

71

74

72

76

78

75

74

66

n/a

77

73

72

72

69

71

71

78

75

71

68

n/a

72

72

72

69

74

69

72

2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘recreational facilities’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 26 Councils asked group: 6 Note: Please see page 6 for explanation about significant differences.

98


26

24

21

21

21

26

21

25

26

30

26

23

23

30

20

35

23

26

44

48

49

51

54

45

52

46

46

41

44

48

45

43

41

37

51

48

26

24

26

24

23

25

23

25

24

27

27

24

29

24

37

25

23

21

2

3

2

3

2

3

3

3

3

2

2

3

2

2

2

2

1

3

1

1

2

1

1

1

1

1

1

1

2

1

1

2

2

1

1

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Recreational Facilities Importance

Q1. Firstly, how important should ‘recreational facilities’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 26 Councils asked group: 6

99


2018 Recreational Facilities Performance

71

69

69

69

69

68

67

66

66

65

63

62

65+

State-wide

West Ward

Men

South Ward

50-64

Macedon Ranges

Large Rural

35-49

Women

East Ward

18-34

71

70

70

68

71

66

69

66

66

69

65

73

72

69

69

69

69

65

69

65

68

69

69

71

72

70

71

67

73

67

70

66

69

73

65

71

72

71

72

72

72

70

71

n/a

69

71

70

74

74

70

71

69

68

67

68

n/a

65

66

64

68

74

70

71

67

72

67

69

n/a

65

71

64

73

2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘recreational facilities’ over the last 12 months?Base: All respondents. Councils asked state-wide: 36 Councils asked group: 10 Note: Please see page 6 for explanation about significant differences.

100


17

21

18

19

21

20

22

22

19

13

15

23

21

13

13

15

17

23

44

43

46

48

48

41

43

42

41

43

53

36

44

44

42

46

45

43

27

22

26

24

22

27

23

22

24

27

23

32

24

31

26

29

30

25

7

7

5

6

6

7

7

7

9

9

8

5

8

7

15

6

5

4

2

3

2

1

2

2

3

4

5

2

2

3

2

3

2

2

2

4

3

2

3

2

2

4

4

4

1

2

1

3

2

1

1

5

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Recreational Facilities Performance

Q2. How has Council performed on ‘recreational facilities’ over the last 12 months?Base: All respondents. Councils asked state-wide: 36 Councils asked group: 10

101


2018 Public Areas Importance

75

75

74

74

74

74

74

74

73

73

73

70

50-64

65+

35-49

Men

State-wide

West Ward

Macedon Ranges

South Ward

East Ward

Women

Large Rural

18-34

75

72

72

71

74

72

73

73

73

74

73

71

71

72

73

69

74

72

72

74

69

75

74

70

73

70

73

66

73

70

71

72

71

75

73

66

72

72

78

71

73

72

73

71

76

75

n/a

69

78

73

76

72

74

78

74

74

72

77

n/a

67

75

75

74

72

73

73

73

75

72

75

n/a

68

2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘the appearance of public areas’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 26 Councils asked group: 6 Note: Please see page 6 for explanation about significant differences.

102


25

24

25

20

22

27

22

26

24

26

22

27

24

25

20

28

25

26

46

45

42

47

51

45

51

46

46

43

53

44

48

45

38

44

55

47

26

30

30

29

24

25

25

24

27

29

22

27

27

26

40

26

18

23

2

2

3

3

3

2

2

2

2

1

2

2

1

3

2

2

2

1

1

1

1

1

1

2

1

2

2

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Public Areas Importance

Q1. Firstly, how important should ‘the appearance of public areas’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 26 Councils asked group: 6

103


2018 Public Areas Performance

72

71

70

70

69

69

68

68

68

67

66

63

South Ward

State-wide

50-64

West Ward

Large Rural

18-34

Men

Macedon Ranges

Women

65+

35-49

East Ward

72

71

66

73

69

77

70

72

73

70

74

69

69

71

69

68

69

75

69

71

73

69

72

75

70

72

69

68

69

70

70

69

68

69

69

69

74

72

65

69

n/a

74

70

71

71

66

76

68

70

71

66

69

n/a

72

71

69

68

69

70

68

75

71

71

70

n/a

78

70

72

74

69

71

73

2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘the appearance of public areas’ over the last 12 months?Base: All respondents. Councils asked state-wide: 35 Councils asked group: 8 Note: Please see page 6 for explanation about significant differences.

104


18

19

20

17

19

20

23

24

22

11

23

23

19

18

16

18

22

18

47

54

49

52

52

46

49

45

45

48

44

50

46

48

56

44

47

44

25

20

25

24

21

26

21

21

23

28

24

22

25

24

20

27

24

28

5

4

4

5

6

6

5

6

6

9

6

1

6

5

6

5

4

6

4

2

1

2

1

2

1

2

3

4

3

4

3

4

2

5

4

3

1

1

1

1

1

1

1

1

1

1

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Public Areas Performance

Q2. How has Council performed on ‘the appearance of public areas’ over the last 12 months?Base: All respondents. Councils asked state-wide: 35 Councils asked group: 8

105


2018 Art Centres & Libraries Importance

67

66

66

66

65

65

64

63

62

61

60

56

South Ward

Women

35-49

65+

State-wide

50-64

West Ward

Macedon Ranges

Large Rural

Men

East Ward

18-34

62

69

66

66

64

61

66

64

63

59

64

62

62

68

62

64

66

64

65

62

63

55

59

57

66

72

66

64

65

66

67

65

63

56

61

61

65

67

72

66

66

62

67

65

n/a

62

62

56

64

69

66

66

66

66

71

65

n/a

61

62

62

62

72

67

67

66

70

70

67

n/a

61

67

63

2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘art centres and libraries’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 17 Councils asked group: 3 Note: Please see page 6 for explanation about significant differences.

106


12

14

14

13

15

14

15

16

12

10

10

16

8

16

4

11

16

16

40

42

34

42

41

41

45

39

36

36

45

39

41

38

30

44

37

46

38

30

37

36

31

37

32

34

39

40

36

38

38

38

51

39

36

27

8

10

12

7

10

5

6

9

10

12

8

5

11

6

15

4

7

9

1

3

1

1

2

2

2

2

3

2

1

1

2

1

2

2

1

1

1

1

1

1

1

1

1

1

1

1

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Art Centres & Libraries Importance

Q1. Firstly, how important should ‘art centres and libraries’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 17 Councils asked group: 3

107


2018 Art Centres & Libraries Performance

74

71

69

68

68

68

68

67

67

66

66

63

State-wide

Large Rural

35-49

West Ward

50-64

Women

65+

Macedon Ranges

South Ward

Men

East Ward

18-34

73

70

71

73

64

72

69

68

65

64

67

70

72

70

67

69

64

69

69

67

62

64

70

68

73

73

67

71

69

70

70

69

69

67

66

68

75

n/a

75

72

66

71

71

70

67

69

70

66

73

n/a

70

72

68

69

71

69

67

70

70

70

73

n/a

68

70

63

71

73

67

65

63

66

66

2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘art centres and libraries’ over the last 12 months?Base: All respondents. Councils asked state-wide: 23 Councils asked group: 5 Note: Please see page 6 for explanation about significant differences.

108


13

15

16

13

16

16

17

25

23

11

13

16

12

15

4

15

17

15

45

46

40

48

45

42

40

42

41

45

53

38

42

49

51

47

41

43

26

22

26

25

27

26

24

18

18

19

27

33

28

23

24

28

23

27

6

6

6

6

3

4

7

4

5

6

4

7

4

8

9

3

9

3

2

2

2

1

1

2

1

2

4

1

2

1

2

1

1

3

8

10

10

8

8

12

9

10

11

15

1

6

11

5

10

5

9

8

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Art Centres & Libraries Performance

Q2. How has Council performed on ‘art centres and libraries’ over the last 12 months?Base: All respondents. Councils asked state-wide: 23 Councils asked group: 5

109


2018 Community Activities Importance

61

61

61

61

61

60

59

59

58

58

57

56

65+

Women

South Ward

State-wide

35-49

Large Rural

Macedon Ranges

18-34

East Ward

West Ward

Men

50-64

58

62

56

61

59

61

58

55

58

60

54

59

57

65

57

62

57

61

59

64

59

60

52

58

57

64

61

62

60

61

59

59

57

60

54

60

58

64

62

62

65

n/a

61

63

59

64

58

59

60

65

60

62

62

n/a

62

62

59

67

58

62

62

65

57

62

59

n/a

60

60

61

63

56

62

2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘community and cultural activities’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 20 Councils asked group: 5 Note: Please see page 6 for explanation about significant differences.

110


7

9

8

7

12

12

8

12

11

6

9

8

6

9

4

7

9

9

35

34

35

36

35

34

39

34

33

31

36

39

34

36

35

40

23

42

45

40

43

43

41

42

40

40

43

55

37

43

45

46

52

42

55

33

10

12

12

12

11

9

10

10

10

6

17

6

13

6

9

8

10

12

2

4

2

2

1

2

2

2

2

2

1

3

2

2

2

3

2

1

1

1

1

1

1

1

2

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Community Activities Importance

Q1. Firstly, how important should ‘community and cultural activities’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 20 Councils asked group: 5

111


2018 Community Activities Performance

69

67

66

66

66

65

65

65

65

64

63

62

State-wide

Large Rural

West Ward

35-49

South Ward

Women

Macedon Ranges

Men

50-64

65+

18-34

East Ward

69

69

67

69

64

67

65

63

62

65

64

64

69

67

63

65

61

64

63

61

61

62

63

63

69

69

71

67

68

70

68

66

66

71

69

65

70

n/a

69

69

63

68

66

63

63

67

62

65

69

n/a

68

66

62

64

65

65

64

66

63

63

68

n/a

70

65

67

69

66

63

68

69

64

61

2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘community and cultural activities’ over the last 12 months?Base: All respondents. Councils asked state-wide: 23 Councils asked group: 7 Note: Please see page 6 for explanation about significant differences.

112


11

10

9

13

11

9

13

17

16

10

12

10

10

12

7

14

11

10

43

44

37

48

43

41

38

42

41

36

49

45

40

45

41

44

42

43

31

30

37

29

29

34

33

25

26

35

28

29

34

28

43

28

27

28

7

6

7

4

7

5

5

5

7

7

8

6

5

8

4

7

8

8

2

1

2

1

1

1

1

2

2

3

1

1

1

2

2

2

2

7

9

8

5

10

10

10

9

9

10

2

9

10

5

4

5

10

10

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Community Activities Performance

Q2. How has Council performed on ‘community and cultural activities’ over the last 12 months?Base: All respondents. Councils asked state-wide: 23 Councils asked group: 7

113


2018 Waste Management Importance

84

84

84

82

82

81

81

81

81

81

80

71

50-64

65+

35-49

Men

West Ward

State-wide

Macedon Ranges

East Ward

South Ward

Large Rural

Women

18-34

77

79

75

74

76

79

76

76

77

78

78

74

76

75

72

70

76

80

75

73

75

79

79

76

75

78

77

72

77

79

76

76

74

78

80

73

75

76

80

77

75

79

77

80

75

n/a

76

75

78

77

77

75

78

79

76

76

75

n/a

78

73

76

77

78

74

77

78

76

74

77

n/a

78

72

2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘waste management’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 26 Councils asked group: 6 Note: Please see page 6 for explanation about significant differences.

114


43

29

27

27

29

31

29

42

40

45

40

41

44

41

23

50

48

45

42

51

47

51

50

46

48

43

42

37

46

42

41

42

45

35

41

46

14

18

21

18

19

20

20

13

15

15

11

16

14

14

27

14

8

8

1

2

3

2

1

2

1

1

1

1

2

1

1

2

1

1

1

1

1

1

1

2

1

1

1

1

1

1

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Waste Management Importance

Q1. Firstly, how important should ‘waste management’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 26 Councils asked group: 6

115


2018 Waste Management Performance

70

69

69

69

68

68

68

67

67

67

66

63

State-wide

65+

West Ward

35-49

50-64

Women

Macedon Ranges

Men

East Ward

Large Rural

South Ward

18-34

71

73

72

72

69

73

72

71

72

68

73

75

70

74

72

68

67

74

71

68

71

66

70

74

72

74

71

71

70

71

72

72

70

68

74

71

73

76

77

76

73

76

76

77

74

n/a

78

81

71

76

75

69

72

71

72

72

70

n/a

71

72

72

76

73

70

75

76

74

71

75

n/a

73

75

2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘waste management’ over the last 12 months?Base: All respondents. Councils asked state-wide: 36 Councils asked group: 9 Note: Please see page 6 for explanation about significant differences.

116


19

23

19

20

29

25

27

24

20

18

19

20

22

16

9

22

21

22

46

50

51

50

51

46

48

45

45

48

47

43

41

51

53

45

44

44

24

19

19

17

13

19

15

18

20

23

24

24

26

21

28

22

22

23

6

4

4

5

4

6

6

7

9

4

9

6

6

7

4

6

7

8

4

3

3

2

1

2

2

3

4

6

6

5

4

6

4

4

2

1

2

4

5

3

3

2

2

3

1

2

2

1

1

2

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Waste Management Performance

Q2. How has Council performed on ‘waste management’ over the last 12 months?Base: All respondents. Councils asked state-wide: 36 Councils asked group: 9

117


2018 Business/Development/Tourism Importance

69

67

66

66

66

65

65

65

64

64

64

64

35-49

Women

State-wide

East Ward

Macedon Ranges

West Ward

South Ward

Large Rural

18-34

Men

50-64

65+

67

67

67

67

66

69

62

67

65

65

66

66

65

70

67

62

64

67

64

69

64

59

67

62

70

72

67

69

67

64

68

70

68

63

65

65

70

70

67

68

68

69

68

n/a

71

66

66

65

76

71

67

71

69

71

65

n/a

64

66

68

63

68

68

66

66

67

72

63

n/a

65

67

67

69

2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘business and community development and tourism’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 18 Councils asked group: 2 Note: Please see page 6 for explanation about significant differences.

118


18

16

16

19

20

22

18

21

17

18

15

20

18

17

17

25

12

16

37

43

37

39

40

40

43

36

37

38

40

33

35

39

33

33

43

39

36

32

37

36

34

29

31

31

34

36

34

37

36

36

37

38

33

35

7

7

7

5

4

7

6

9

9

6

8

7

7

6

11

2

11

4

2

2

2

1

2

1

2

2

2

3

1

3

4

1

1

1

6

1

1

1

1

1

1

1

1

2

1

2

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Business/Development/Tourism Importance

Q1. Firstly, how important should ‘business and community development and tourism’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 18 Councils asked group: 2

119


2018 Business/Development/Tourism Performance

65

64

62

61

61

61

60

60

59

59

58

57

South Ward

65+

Women

Large Rural

50-64

West Ward

Macedon Ranges

State-wide

18-34

Men

35-49

East Ward

63

59

64

60

61

59

61

61

60

56

62

60

58

61

63

59

57

58

59

60

60

55

57

60

63

62

65

59

61

65

63

61

66

60

62

61

64

61

65

n/a

61

65

63

62

68

61

63

61

60

59

61

n/a

61

62

61

62

62

60

60

60

60

64

67

n/a

61

65

63

62

66

58

61

64

2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘business and community development and tourism’ over the last 12 months?Base: All respondents. Councils asked state-wide: 23 Councils asked group: 5 Note: Please see page 6 for explanation about significant differences.

120


10

9

9

12

11

9

10

10

12

8

7

14

10

9

6

13

7

11

36

35

30

38

35

35

38

33

37

34

40

35

33

39

40

29

34

42

32

34

35

31

31

34

31

31

29

28

37

31

32

31

28

32

41

25

11

9

11

9

7

10

8

10

11

14

11

7

11

11

11

15

8

10

3

3

3

2

2

2

2

4

3

6

1

2

5

2

4

5

1

2

9

12

12

8

14

10

10

12

8

10

4

11

9

8

11

6

9

9

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Business/Development/Tourism Performance

Q2. How has Council performed on ‘business and community development and tourism’ over the last 12 months?Base: All respondents. Councils asked state-wide: 23 Councils asked group: 5

121


2018 Town Planning Importance

79

78

77

77

76

75

75

74

73

73

73

68

50-64

Women

South Ward

65+

35-49

East Ward

Macedon Ranges

Large Rural

State-wide

West Ward

Men

18-34

77

76

74

74

75

75

74

73

72

74

72

70

76

75

75

73

73

68

72

73

73

76

69

68

80

79

75

77

76

76

75

73

72

74

70

66

78

79

74

72

78

78

76

n/a

72

75

72

75

79

78

76

77

77

73

75

n/a

73

77

73

67

80

79

77

73

77

73

76

n/a

72

78

73

73

2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘council’s general town planning policy’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 11 Councils asked group: 3 Note: Please see page 6 for explanation about significant differences.

122


33

29

28

30

34

31

30

27

29

34

25

40

27

38

18

39

38

35

40

41

36

41

37

41

44

40

41

39

46

36

43

37

45

32

45

39

21

22

27

22

19

21

22

24

22

22

23

19

23

20

28

25

13

19

2

4

3

4

5

3

1

4

3

4

3

1

4

1

4

1

2

2

2

1

1

1

1

1

1

1

1

3

2

1

2

2

1

2

1

4

4

3

3

3

3

3

3

1

2

1

2

2

3

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Town Planning Importance

Q1. Firstly, how important should ‘council’s general town planning policy’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 11 Councils asked group: 3

123


2018 Town Planning Performance

54

54

51

49

48

48

47

47

46

46

45

44

State-wide

Large Rural

18-34

West Ward

South Ward

Women

Macedon Ranges

65+

50-64

Men

35-49

East Ward

53

54

48

47

49

47

47

49

43

48

49

45

52

51

54

46

45

50

48

47

44

46

47

53

54

53

57

50

50

51

50

46

44

48

51

49

55

n/a

53

50

51

51

49

49

45

48

51

48

55

n/a

60

56

50

54

53

51

50

53

52

54

54

n/a

53

51

44

50

49

48

45

47

49

50

2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘council’s general town planning policy’ over the last 12 months?Base: All respondents. Councils asked state-wide: 17 Councils asked group: 5 Note: Please see page 6 for explanation about significant differences.

124


5

3

4

2

5

5

4

5

5

5

4

4

4

5

2

7

4

5

19

22

20

26

23

26

23

27

27

14

24

20

21

17

24

18

15

19

36

31

36

34

30

32

36

31

32

37

35

36

33

40

39

30

43

34

17

17

19

18

21

14

19

13

12

18

17

16

17

18

8

22

19

18

11

11

9

7

7

5

8

7

7

14

9

9

15

8

8

15

9

11

12

16

13

13

14

18

11

18

16

11

10

14

10

13

18

8

9

13

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Town Planning Performance

Q2. How has Council performed on ‘council’s general town planning policy’ over the last 12 months?Base: All respondents. Councils asked state-wide: 17 Councils asked group: 5

125


2018 Planning & Building Permits Importance

77

77

76

76

75

75

73

72

71

70

69

62

35-49

65+

West Ward

South Ward

50-64

Women

Macedon Ranges

Men

State-wide

Large Rural

East Ward

18-34

72

75

72

71

72

75

72

70

72

72

74

70

71

74

74

73

75

75

72

69

71

70

69

68

73

77

74

75

71

76

73

69

71

71

69

70

75

75

76

73

76

75

74

72

71

n/a

72

67

76

76

76

75

77

77

74

72

71

n/a

73

66

75

73

76

74

75

76

73

71

71

n/a

70

70

2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘planning and building permits’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 18 Councils asked group: 4 Note: Please see page 6 for explanation about significant differences.

126


29

28

28

27

26

29

27

26

25

23

30

33

26

31

16

35

31

31

41

39

38

40

45

42

43

39

38

40

45

38

39

43

35

40

45

44

22

22

27

26

23

20

25

25

27

25

20

22

28

17

29

22

20

20

4

6

5

5

3

4

3

6

6

7

2

4

4

5

11

2

3

2

1

2

1

1

1

1

2

1

3

1

1

2

4

1

2

3

2

2

2

3

1

2

2

1

2

3

2

2

5

1

3

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Planning & Building Permits Importance

Q1. Firstly, how important should ‘planning and building permits’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 18 Councils asked group: 4

127


2018 Planning & Building Permits Performance

52

49

47

46

45

44

44

44

44

43

43

40

State-wide

Large Rural

South Ward

18-34

East Ward

Women

65+

Macedon Ranges

50-64

Men

35-49

West Ward

51

48

44

45

44

41

48

43

38

44

41

40

50

50

39

54

50

46

42

43

39

41

39

40

54

54

52

58

53

50

41

48

45

47

49

41

53

n/a

49

53

47

47

44

47

39

46

51

43

55

n/a

45

50

47

47

47

46

42

44

46

45

54

n/a

45

53

51

47

41

46

45

45

46

43

2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘planning and building permits’ over the last 12 months?Base: All respondents. Councils asked state-wide: 24 Councils asked group: 6 Note: Please see page 6 for explanation about significant differences.

128


2

1

4

6

3

2

4

5

4

2

1

2

2

2

1

1

4

21

20

18

22

23

19

21

24

22

21

17

24

22

19

24

26

20

13

32

29

25

27

26

31

28

27

27

34

34

27

29

34

35

22

36

36

17

16

20

18

19

18

19

13

15

13

19

21

17

18

13

21

18

16

14

15

14

11

10

10

11

8

9

14

18

9

16

12

12

17

13

12

15

18

19

16

18

20

16

23

23

16

12

16

16

14

15

14

12

19

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Planning & Building Permits Performance

Q2. How has Council performed on ‘planning and building permits’ over the last 12 months?Base: All respondents. Councils asked state-wide: 24 Councils asked group: 6

129


2018 Disaster Management Importance

87

87

86

83

83

83

82

82

81

81

80

80

35-49

East Ward

Women

65+

Macedon Ranges

South Ward

Large Rural

50-64

State-wide

Men

West Ward

18-34

81

79

85

81

81

84

81

81

80

78

80

83

81

81

86

82

81

78

81

82

80

76

85

80

82

85

87

80

83

82

81

82

80

78

81

88

80

86

88

84

83

81

n/a

86

80

79

82

84

86

88

90

82

84

81

n/a

83

80

78

83

84

83

82

88

80

82

82

n/a

82

80

77

83

84

2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘emergency and disaster management’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 17 Councils asked group: 5 Note: Please see page 6 for explanation about significant differences.

130


56

48

49

50

54

58

49

48

50

60

49

56

51

60

43

68

55

53

27

36

31

35

30

26

35

33

32

30

27

24

30

25

37

19

23

33

12

10

15

10

9

10

10

14

13

6

17

14

13

11

18

8

17

6

4

4

4

4

5

3

3

3

3

3

5

4

6

3

2

4

5

6

1

2

1

1

1

1

1

1

1

1

1

1

1

1

1

1

2

1

1

1

1

1

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Disaster Management Importance

Q1. Firstly, how important should ‘emergency and disaster management’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 17 Councils asked group: 5

131


2018 Disaster Management Performance

75

73

72

72

72

71

71

71

70

70

70

67

South Ward

50-64

Women

West Ward

35-49

Macedon Ranges

State-wide

Large Rural

18-34

Men

65+

East Ward

75

65

75

72

72

73

70

70

82

69

72

70

66

68

73

71

69

70

69

70

75

67

70

73

76

73

73

72

69

73

70

71

79

71

70

70

75

68

74

72

71

72

71

n/a

78

69

71

68

70

66

66

68

67

68

70

n/a

74

70

66

66

70

70

71

69

69

70

70

n/a

74

68

65

70

2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘emergency and disaster management’ over the last 12 months?Base: All respondents. Councils asked state-wide: 21 Councils asked group: 7 Note: Please see page 6 for explanation about significant differences.

132


21

21

22

23

26

18

19

18

19

16

21

27

18

24

18

25

23

18

41

40

38

43

38

35

41

39

41

43

45

36

43

40

55

38

34

42

17

19

22

16

21

23

20

19

18

17

19

15

16

18

15

19

18

17

5

3

4

6

5

5

7

4

4

6

5

3

5

5

4

7

2

6

2

1

3

2

3

2

2

2

2

5

1

2

3

2

4

1

2

2

13

16

10

11

8

16

12

18

16

12

9

17

15

10

4

10

21

15

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Disaster Management Performance

Q2. How has Council performed on ‘emergency and disaster management’ over the last 12 months?Base: All respondents. Councils asked state-wide: 21 Councils asked group: 7

133


2018 Population Growth Importance

84

84

82

81

81

80

78

78

78

78

77

71

35-49

South Ward

Women

50-64

65+

Macedon Ranges

East Ward

Large Rural

Men

West Ward

State-wide

18-34

83

82

83

83

80

81

82

78

80

80

76

79

75

76

78

78

76

76

74

74

74

79

76

76

81

79

79

78

77

77

77

74

74

74

75

69

83

81

82

80

75

79

79

n/a

76

76

75

77

80

79

79

79

77

78

76

n/a

76

78

75

73

81

79

80

81

74

79

78

n/a

79

81

75

80

2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘planning for population growth in the area’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 12 Councils asked group: 4 Note: Please see page 6 for explanation about significant differences.

134


44

45

35

37

42

40

40

39

41

39

37

57

38

49

26

52

48

45

37

37

40

39

38

35

41

36

36

41

42

26

42

32

36

34

36

39

15

14

20

17

15

20

14

18

18

16

17

13

15

16

33

12

10

8

3

2

3

6

4

3

2

4

4

3

4

1

4

2

2

3

6

1

1

2

1

1

1

1

2

2

2

1

2

1

2

1

1

1

1

1

1

1

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Population Growth Importance

Q1. Firstly, how important should ‘planning for population growth in the area’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 12 Councils asked group: 4

135


2018 Population Growth Performance

54

52

50

50

49

48

47

46

45

45

45

44

West Ward

State-wide

Men

50-64

18-34

Large Rural

Macedon Ranges

35-49

South Ward

65+

Women

East Ward

51

52

48

45

52

48

47

44

45

49

46

45

46

51

48

43

56

47

49

48

48

50

50

52

49

54

49

47

57

50

51

50

51

48

53

51

50

54

50

43

55

n/a

50

51

51

49

49

47

54

54

53

50

59

n/a

52

47

50

52

50

51

51

52

51

51

54

n/a

50

47

47

47

48

52

2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘planning for population growth in the area’ over the last 12 months?Base: All respondents. Councils asked state-wide: 14 Councils asked group: 4 Note: Please see page 6 for explanation about significant differences.

136


6

6

5

6

3

5

5

8

7

3

10

5

8

3

4

7

5

6

22

20

23

23

27

24

26

24

20

21

27

20

24

20

32

20

27

11

30

29

33

34

31

35

33

30

29

32

26

33

29

32

24

31

29

37

20

21

16

18

19

15

20

16

19

23

19

17

19

20

13

23

17

23

12

11

10

7

8

6

8

8

10

12

7

16

10

13

15

12

10

9

10

13

13

11

11

16

9

14

15

10

11

9

9

11

11

6

11

14

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Population Growth Performance

Q2. How has Council performed on ‘planning for population growth in the area’ over the last 12 months?Base: All respondents. Councils asked state-wide: 14 Councils asked group: 4

137


2018 Roadside Slashing & Weed Control Importance

82

81

80

78

77

77

76

76

75

74

73

67

50-64

65+

East Ward

Women

Macedon Ranges

35-49

Men

West Ward

Large Rural

South Ward

State-wide

18-34

87

81

82

82

79

77

76

78

75

79

74

72

81

77

77

78

77

79

77

77

75

77

73

71

80

81

82

83

78

82

74

77

74

76

73

70

85

84

86

84

83

83

82

82

n/a

81

75

78

85

86

87

84

82

86

81

81

n/a

80

74

71

76

79

78

78

76

77

73

75

n/a

75

71

72

2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘roadside slashing and weed control’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 7 Councils asked group: 4 Note: Please see page 6 for explanation about significant differences.

138


37

41

37

39

50

49

31

29

33

48

29

32

34

40

16

40

43

45

39

41

39

37

36

34

46

40

41

29

51

40

43

35

41

34

46

37

20

14

21

22

12

15

20

25

22

20

14

24

19

20

38

19

10

15

3

4

3

1

3

2

2

4

4

2

3

4

3

3

5

4

1

2

1

1

1

1

1

1

2

1

1

1

2

1

1

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Roadside Slashing & Weed Control Importance

Q1. Firstly, how important should ‘roadside slashing and weed control’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 7 Councils asked group: 4

139


2018 Roadside Slashing & Weed Control Performance

55

53

51

49

48

47

45

44

44

44

41

40

State-wide

18-34

Large Rural

South Ward

West Ward

Women

Macedon Ranges

Men

50-64

35-49

65+

East Ward

53

48

50

45

49

44

44

44

38

46

44

38

56

58

54

49

51

54

51

48

49

50

50

54

55

56

53

50

46

46

46

47

42

47

41

44

55

47

n/a

45

38

44

42

40

39

44

37

42

56

49

n/a

49

43

44

44

44

40

47

36

40

61

62

n/a

49

56

51

52

53

51

50

46

50

2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘roadside slashing and weed control’ over the last 12 months?Base: All respondents. Councils asked state-wide: 11 Councils asked group: 5 Note: Please see page 6 for explanation about significant differences.

140


6

6

11

6

5

6

8

10

9

2

7

8

7

5

4

7

6

5

24

21

25

25

20

20

31

34

28

22

28

22

22

25

46

17

20

17

32

32

32

30

30

31

32

29

30

29

29

37

28

35

24

36

34

32

20

23

18

24

25

25

18

16

18

25

20

14

22

19

6

23

21

28

17

17

12

14

18

16

10

9

12

20

15

14

19

15

17

16

17

16

2

2

2

1

2

1

2

3

2

1

1

4

2

2

2

1

2

2

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Roadside Slashing & Weed Control Performance

Q2. How has Council performed on ‘roadside slashing and weed control’ over the last 12 months?Base: All respondents. Councils asked state-wide: 11 Councils asked group: 5

141


2018 Unsealed Roads Importance

82

81

80

80

78

78

78

78

77

75

75

72

East Ward

50-64

65+

State-wide

Women

Large Rural

West Ward

Macedon Ranges

Men

18-34

35-49

South Ward

81

81

83

79

79

77

81

79

79

74

77

75

78

77

77

79

78

78

76

76

74

76

75

74

77

79

78

78

81

76

76

77

72

73

77

78

79

79

78

78

78

n/a

80

77

76

76

76

73

86

81

76

81

84

n/a

80

81

78

77

86

76

82

79

80

80

83

n/a

80

81

78

79

84

81

2017 2016 2015 2014 2013 2012

Q1. Firstly, how important should ‘maintenance of unsealed roads in your area’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 13 Councils asked group: 6 Note: Please see page 6 for explanation about significant differences.

142


40

37

33

35

36

46

42

43

40

52

33

33

38

42

36

39

42

44

36

42

42

41

39

36

41

38

38

28

48

34

39

33

35

32

42

36

19

16

22

20

21

15

14

15

18

18

18

22

18

21

25

21

15

16

4

2

3

3

2

2

2

3

3

2

1

9

5

2

4

7

1

3

1

1

1

1

1

1

1

1

1

2

1

1

1

1

1

1

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Unsealed Roads Importance

Q1. Firstly, how important should ‘maintenance of unsealed roads in your area’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 13 Councils asked group: 6

143


2018 Unsealed Roads Performance

49

44

43

43

43

43

42

42

42

42

41

38

South Ward

50-64

Women

35-49

Macedon Ranges

State-wide

Men

West Ward

65+

18-34

Large Rural

East Ward

45

40

43

41

42

44

41

41

48

41

42

40

48

45

44

44

46

43

48

40

48

47

43

49

50

43

47

49

47

45

47

48

44

53

44

44

49

38

44

51

45

45

46

41

42

46

n/a

43

45

39

37

36

40

44

43

42

37

49

n/a

35

47

43

45

42

44

46

44

47

45

49

n/a

38

2017 2016 2015 2014 2013 2012

Q2. How has Council performed on ‘maintenance of unsealed roads in your area’ over the last 12 months?Base: All respondents. Councils asked state-wide: 21 Councils asked group: 9 Note: Please see page 6 for explanation about significant differences.

144


3

4

5

6

3

3

5

5

5

3

2

5

4

3

2

3

3

5

21

19

20

20

24

19

21

19

18

16

21

26

19

23

27

19

21

17

31

30

37

37

31

32

35

28

28

31

33

30

33

30

26

36

33

29

21

28

21

19

23

26

22

24

25

20

25

19

19

24

22

19

17

28

17

14

12

12

14

18

15

17

18

23

17

9

19

15

21

17

16

15

6

5

5

6

5

3

3

7

6

6

2

10

6

6

2

6

9

7

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+


2018 Unsealed Roads Performance

Q2. How has Council performed on ‘maintenance of unsealed roads in your area’ over the last 12 months?Base: All respondents. Councils asked state-wide: 21 Councils asked group: 9

146


Please note that for the reason of simplifying reporting, interlocking age and gender reporting has not

been included in this report. Interlocking age and gender analysis is still available in the dashboard

and data tables provided alongside this report.

49%51%

Men

Women

6%

16%

29%25%

24%

18-24

25-34

35-49

50-64

65+

Gender Age

S3. [Record gender] / S4. To which of the following age groups do you belong?Base: All respondents. Councils asked state-wide: 64 Councils asked group: 18

147


8

9

10

8

18

8

15

13

17

18

18

13

11

19

79

74

72

73

69

80

66

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

2015 Macedon Ranges

2014 Macedon Ranges

2013 Macedon Ranges

2012 Macedon Ranges

% 0-5 years 5-10 years 10+ years Can't say

2018 Years Lived in Area

S5. How long have you lived in this area?/How long have you owned a property in this area?Base: All respondents. Councils asked state-wide: 12 Councils asked group: 5

148


8

9

10

12

9

7

7

10

7

9

9

15

4

3

13

17

18

15

14

12

11

15

13

12

8

21

10

8

27

24

30

23

22

29

28

25

28

27

19

33

31

24

28

26

18

21

22

27

27

29

24

31

58

14

28

16

24

24

24

29

34

24

27

22

27

22

6

16

27

49

2018 Macedon Ranges

2017 Macedon Ranges

2016 Macedon Ranges

State-wide

Large Rural

East Ward

West Ward

South Ward

Men

Women

18-34

35-49

50-64

65+

% 0-5 years 5-10 years 10-20 years 20-30 years 30+ years Can't say

2018 Years Lived in Area

S5. How long have you lived in this area?/How long have you owned a property in this area?Base: All respondents. Councils asked state-wide: 12 Councils asked group: 5 Note: For 2016, the code frame expanded out “10+ years”, to include “10-20 years”,”20-30 years” and “30+ years”. As such, this chart presents the last three years of data only.

151


The survey was revised in 2012. As a result:

➢ The survey is now conducted as a representative

random probability survey of residents aged 18

years or over in local councils, whereas previously

it was conducted as a ‘head of household’ survey.

➢ As part of the change to a representative resident

survey, results are now weighted post survey to

the known population distribution of Macedon

Ranges Shire Council according to the most

recently available Australian Bureau of Statistics

population estimates, whereas the results were

previously not weighted.

➢ The service responsibility area performance

measures have changed significantly and the

rating scale used to assess performance has also

changed.

As such, the results of the 2012 State-wide Local

Government Community Satisfaction Survey should be

considered as a benchmark. Please note that

comparisons should not be made with the State-wide

Local Government Community Satisfaction Survey

results from 2011 and prior due to the methodological

and sampling changes. Comparisons in the period

2012-2018 have been made throughout this report

as appropriate.

152


Demographic

Actual

survey

sample

size

Weighted

base

Maximum

margin of error

at 95%

confidence

interval

Macedon Ranges Shire Council 400 400 +/-4.9

Men185 196 +/-7.2

Women215 204 +/-6.7

East Ward146 148 +/-8.1

West Ward122 123 +/-8.9

South Ward132 129 +/-8.5

18-34 years46 87 +/-14.6

35-49 years85 115 +/-10.7

50-64 years137 100 +/-8.4

65+ years132 98 +/-8.5

The sample size for the 2018 State-wide Local Government

Community Satisfaction Survey for Macedon Ranges Shire

Council was 400. Unless otherwise noted, this is the total

sample base for all reported charts and tables.

The maximum margin of error on a sample of approximately

400 interviews is +/-4.9% at the 95% confidence level for

results around 50%. Margins of error will be larger for any

sub-samples. As an example, a result of 50% can be read

confidently as falling midway in the range 45.1% - 54.9%.

Maximum margins of error are listed in the table below,

based on a population of 36,000 people aged 18 years or

over for Macedon Ranges Shire Council, according to ABS

estimates.

153


All participating councils are listed in the State-wide

report published on the DELWP website. In 2018, 64 of

the 79 Councils throughout Victoria participated in this

survey. For consistency of analysis and reporting

across all projects, Local Government Victoria has

aligned its presentation of data to use standard council

groupings. Accordingly, the council reports for the

community satisfaction survey provide analysis using

these standard council groupings. Please note that

councils participating across 2012-2018 vary slightly.

Council Groups

Macedon Ranges Shire Council is classified as a Large

Rural council according to the following classification

list:

➢ Metropolitan, Interface, Regional Centres, Large

Rural & Small Rural

Councils participating in the Large Rural group are:

Bass Coast, Baw Baw, Campaspe, Colac Otway,

Corangamite, East Gippsland, Glenelg, Golden Plains,

Macedon Ranges, Mitchell, Moira, Moorabool, Mount

Alexander, Moyne, Southern Grampians, Surf Coast, Swan Hill and Wellington.

Wherever appropriate, results for Macedon Ranges

Shire Council for this 2018 State-wide Local

Government Community Satisfaction Survey have been

compared against other participating councils in the

Large Rural group and on a state-wide basis. Please

note that council groupings changed for 2015, and as

such comparisons to council group results before that

time can not be made within the reported charts.

154


Index Scores

Many questions ask respondents to rate council

performance on a five-point scale, for example, from

‘very good’ to ‘very poor’, with ‘can’t say’ also a

possible response category. To facilitate ease of

reporting and comparison of results over time, starting

from the 2012 survey and measured against the state-

wide result and the council group, an ‘Index Score’ has

been calculated for such measures.

The Index Score is calculated and represented as a

score out of 100 (on a 0 to 100 scale), with ‘can’t say’

responses excluded from the analysis. The ‘%

RESULT’ for each scale category is multiplied by the

‘INDEX FACTOR’. This produces an ‘INDEX VALUE’

for each category, which are then summed to produce

the ‘INDEX SCORE’, equating to ‘60’ in the following

example.

SCALE

CATEGORIES% RESULT

INDEX

FACTORINDEX VALUE

Very good 9% 100 9

Good 40% 75 30

Average 37% 50 19

Poor 9% 25 2

Very poor 4% 0 0

Can’t say 1% --INDEX SCORE

60

155


Similarly, an Index Score has been calculated for the

Core question ‘Performance direction in the last 12

months’, based on the following scale for each

performance measure category, with ‘Can’t say’

responses excluded from the calculation.

SCALE

CATEGORIES

%

RESULT

INDEX

FACTOR

INDEX

VALUE

Improved 36% 100 36

Stayed the same 40% 50 20

Deteriorated 23% 0 0

Can’t say 1% --INDEX

SCORE 56

156


Index scores are indicative of an overall rating on a

particular service area. In this context, index scores

indicate:

a) how well council is seen to be performing in a

particular service area; or

b) the level of importance placed on a particular

service area.

For ease of interpretation, index score ratings can be

categorised as follows:

INDEX

SCORE

Performance

implication

Importance

implication

75 – 100Council is performing

very well

in this service area

This service area is

seen to be

extremely important

60 – 75

Council is performing

well in this service area,

but there is room for

improvement


seen to be

very important

50 – 60

Council is performing

satisfactorily in this

service area but needs

to improve


seen to be

fairly important


poorly



seen to be

somewhat important


very poorly



seen to be

not that important

157


The test applied to the Indexes was an Independent

Mean Test, as follows:

Z Score = ($1 - $2) / Sqrt (($3*2 / $5) + ($4*2 / $6))

Where:

➢$1 = Index Score 1

➢$2 = Index Score 2

➢$3 = unweighted sample count 1

➢$4 = unweighted sample count 1

➢$5 = standard deviation 1

➢$6 = standard deviation 2

All figures can be sourced from the detailed cross

tabulations.

The test was applied at the 95% confidence interval, so

if the Z Score was greater than +/- 1.954 the scores are

significantly different.

158


Core, Optional and Tailored Questions

Over and above necessary geographic and

demographic questions required to ensure sample

representativeness, a base set of questions for the

2018 State-wide Local Government Community

Satisfaction Survey was designated as ‘Core’ and

therefore compulsory inclusions for all participating

Councils.

These core questions comprised:

➢ Overall performance last 12 months (Overall

performance)

➢ Lobbying on behalf of community (Advocacy)


(Consultation)

➢ Decisions made in the interest of the community

(Making community decisions)

➢ Condition of sealed local roads (Sealed local roads)

➢ Contact in last 12 months (Contact)

➢ Rating of contact (Customer service)

➢ Overall council direction last 12 months (Council

direction)

Reporting of results for these core questions can

always be compared against other participating councils

in the council group and against all participating

councils state-wide. Alternatively, some questions in

the 2018 State-wide Local Government Community

Satisfaction Survey were optional. Councils also had

the ability to ask tailored questions specific only to their

council.

159


Reporting

Every council that participated in the 2018 State-wide

Local Government Community Satisfaction Survey

receives a customised report. In addition, the state

government is supplied with a state-wide summary

report of the aggregate results of ‘Core’ and ‘Optional’

questions asked across all council areas surveyed.

Tailored questions commissioned by individual councils

are reported only to the commissioning council and not

otherwise shared unless by express written approval of

the commissioning council.

The overall State-wide Local Government Community

Satisfaction Report is available at

http://www.delwp.vic.gov.au/local-

government/strengthening-councils/council-community-

satisfaction-survey.

http://www.delwp.vic.gov.au/local-government/strengthening-councils/council-community-satisfaction-survey

160


Core questions: Compulsory inclusion questions for all

councils participating in the CSS.

CSS: 2018 Victorian Local Government Community

Satisfaction Survey.

Council group: One of five classified groups,

comprising: metropolitan, interface, regional centres,

large rural and small rural.

Council group average: The average result for all

participating councils in the council group.

Highest / lowest: The result described is the highest or

lowest result across a particular demographic sub-

group e.g. men, for the specific question being reported.

Reference to the result for a demographic sub-group

being the highest or lowest does not imply that it is

significantly higher or lower, unless this is specifically

mentioned.

Index score: A score calculated and represented as a

score out of 100 (on a 0 to 100 scale). This score is

sometimes reported as a figure in brackets next to the

category being described, e.g. men 50+ (60).

Optional questions: Questions which councils had an

option to include or not.

Percentages: Also referred to as ‘detailed results’,

meaning the proportion of responses, expressed as a

percentage.

Sample: The number of completed interviews, e.g. for a

council or within a demographic sub-group.

Significantly higher / lower: The result described is

significantly higher or lower than the comparison result

based on a statistical significance test at the 95%

confidence limit. If the result referenced is statistically

higher or lower then this will be specifically mentioned,

however not all significantly higher or lower results are

referenced in summary reporting.

Statewide average: The average result for all

participating councils in the State.

Tailored questions: Individual questions tailored by

and only reported to the commissioning council.

Weighting: Weighting factors are applied to the sample

for each council based on available age and gender

proportions from ABS census information to ensure

reported results are proportionate to the actual

population of the council, rather than the achieved

survey sample.

Contact Us:

03 8685 8555

John Scales

Managing Director

Mark Zuker

Managing Director

Documents

CX.2 ATTACHMENT · J00643 Community Satisfaction Survey 2018 - Macedon Ranges Shire Council With a performance index score of 71, emergency and disaster management is Macedon Ranges