CPOSS EXTERNAL USER GUIDE

CPOSS EXTERNAL USER GUIDE

Cox Communications

Telephony DevOps - Atlanta

CPOSS: (Cox Porting Operations Support System) web

application is a secure and reliable solution for porting an end

user's telephone number from a Cox telephony system to

another carrier system within the same metropolitan area.

CPOSS provides a quick response to a carrier's requests for

customer service records (CSRs) and local service requests

(LSRs). The LSR turnaround response time is 4 hours for

simple-port LSRs and 24 hours for complex-port LSRs.

CPOSS Link

https://porting.cox.com/cposs-ext-web/#/login

CPOSS LSR Processing and Intervals

• CPOSS provides a Simple Port LSR response time of 4 hours during the business week (Monday – Friday 8 am to 5 pm in the time zone of the porting TN)

• CPOSS provides a Complex Port LSR response time of 24 hours during the business week (Monday – Friday 8 am to 5 pm in the time zone of the porting TN)

• Simple Ports require a 1-day DDD interval from submission date

• Complex Ports require a 4-day DDD interval from submission date

• Due date intervals apply to all requests submitted prior to 1 PM in the time zone of the porting TN.

• All FOC’s are valid for 7 calendar days from the due date.

CPOSS Contact Information

Request Type States Serviced Residential LSR Less 5 lines or less

and Commercial LSR 50 lines or less

Residential LSR 6 +

lines / Commercial

LSR 51 + lines

Contact

Phone

LSR

Submission &

inquiries, Order

Status, Expedite

Requests

AZ, AR,CA, CT,

FL, GA, ID, IA,

KS, LA, NE, NV,

OH, OK, RI, VA

https://https://porting.cox.com/cposs-ext-

web/#/login/

[email protected]

m

844-366-3762

CSR Requests All of the above https://https://porting.cox.com/cposs-ext-

web/#/login/

https://https://porting.

cox.com/cposs-ext-

web/#/login/

844-366-3762

Trouble after a

port

All of the above [email protected] [email protected]

m

844-366-3762

CPOSS

Website

technical issues

& new company

registration *note individual IDs

are required for all

users

All of the above [email protected] [email protected] 404-269-0479

https://porting.cox.com/portweb/

mailto:[email protected]







Observed Porting Holidays

• New Year’s Day

• Martin Luther King, Jr. Day

• Memorial Day

• Independence Day

• Labor Day

• Thanksgiving Day

• Christmas Day

Area Codes Serviced

STATE AREA CODES

Arizona 480, 520, 602, 623, 928

Arkansas 479, 870

California 310, 424, 442, 562, 619, 657, 714, 760, 858, 949

Connecticut 203, 475, 860

Florida 352, 386, 850

Georgia 478

Idaho 208

Iowa 712

Kansas 316, 620, 785

Louisiana 225, 337, 504, 985

Nebraska 402, 531

Nevada 702, 725

Ohio 216, 440

Oklahoma 405, 539, 580, 918

Rhode Island 401

Virginia 540, 571, 703, 757, 804

Login Information

• A Company registration, including administrative contacts and the establishment of an email

domain, must be completed prior to individual users requesting access. Hyperlinks to this process

are located on the CPOSS sign in page.

• Once a company has been activated in CPOSS, users can register and access the system using

an email address that matches their company’s registered email domain. For example, Cox is

registered using ‘@cox.com’. Users with an email address that ends in ‘@cox.com’ would be

allowed to register under that company and then use the CPOSS application

• The login screen contains hyperlinks for Forgot Password and Sign-Up processes.

• Logins are self service for both the initial registration and password resets.

• When filling out the New User form, select the company for which you work for

• In the email field, only key your email prefix. The exchange will auto fill upon form submission.

Example below:

Login Information – User Registration & Forgot Password

Note: For Security, users can only utilize the Forgot

Password link, to reset their password, once within

a 24-hour period. If users attempt to reset their

password again from Forgot Password page within

the 24-hour period, they will receive an error

message that they are required to wait the 24 hours

from their initial request.

Login Rules

• Every user of the CPOSS application must have their own individual login. Logins

found to be used by multiple people or groups of people, will be deactivated.

• Passwords must contain at least 8 characters and follow the below:

– Must contain one capital letter

– Must contain lowercase letter

– Must contain number

– Cannot contain the username

• Users are allowed 5 attempts at logging in. After the 5th failed attempt, the login is

deactivated from usage. Login attempts are cumulative and do not reset

automatically. If your login becomes deactivated due to failed login attempts,

please contact Cox for assistance using the contact information listed in this

document and in the CPOSS application

• For Security, users can only request the Forgot Password link, to reset their

password, once within a 24-hour period. If users attempt to reset their password

again from Forgot Password page within the 24-hour period, they will receive an

error message that they are required to wait the 24 hours from their initial request.

CPOSS External – CSR Query

• The CSR Query is available to external providers for verification of porting information

• The CSR Query in CPOSS yields immediate CSR Results

• Manual CSRs for large accounts are provided within 1 business day of the CSR Request

• The CSR results will include:

– Any TN’s associated with the account

– Account Number

– End User Name

– End User Address

– PIC Freeze Information

– TN Type (POTS, DRING, etc)

– Service Type (Commercial or Residential)

– TN Sequence on the account

– Primary/Additional Line Identifier

CPOSS External – Query CSR Result and Failure Views

CPOSS External – Submit LSR Selection

Select the appropriate template for the class of service and port

complexity from the left side menu options.

CPOSS External – Residential Simple Port - Fields

• PON – Purchase Order Number – chosen by the winning carrier

• VER – LSR Version Number. The initial LSR is always 01. The version number is incremented each time a supplement is submitted on a PON.

• CCNA – Customer Carrier Name Abbreviation

• CC – Company Code

• NNSP – New Network Service Provider – This is the SPID for the winning carrier

• SP Ported TN – This is the porting TN

• NPDI – Number Portability Direction Indicator

• NPDI – Number Portability Direction Indicator – C for wireline to wireless and D wireline to wireline

• SPREQTYP – Service Provider Request Type - is always populated with a CB

• ACT – Activity – is always populated with a V

• ZIP – Billing zip code

• SPDDD – Service Provider Desired Due Date – this will be a due date beginning with the next business day

• INIT TN – Initiator TN – The telephone number of the representative submitting the request

• AGAUTH – Agency Authorization – Y indicates the porting carrier has obtained valid authorization from the end user for the ported telephone number(s) identified in the port request.

• SPAN – Service Provider Account Number – this is the account number for the Cox Account and is located on the CSR

CPOSS External – Residential Complex Port

CPOSS External – Residential Complex Port – Fields • PON – Purchase Order Number – chosen by the winning carrier


• ACCT Num – Account Number (optional)



• ONSP – Old Network Service Provider – This is the SPID of the losing carrier


• DDD –Desired Due Date – this will be a due date beginning with the next business day

• REQTYP – Service Provider Request Type - is always populated with a CB


• RORD – Related Order Number (Optional) For the Winning Carrier if they have a related order

• RPON – Related Purchase Order Number (Optional) For the Winning Carrier if they have a related PON

• AGAUTH – Agency Authorization –Y indicates the porting carrier has obtained valid authorization from the end user for the ported telephone number(s) identified in the port request.

• DATED – Date the LSR was filled out by the winning carrier

• AUTHNM – Authorization Name – must match the ICOMS Account

• INIT – Initiator – Name of the person filling out the LSR form


• IMPCON – Implementation Contact – (Optional) An additional contact at the winning carrier

• FAXNO – Fax Number – (Optional) Fax Number at the winning carrier

• LOCNUM – Location Number

• NAME – Name of the Customer

• SANO – Service Address House Number

• SAPR – Service Address House Prefix (Optional)

• SASN – Service Address Street Name

• SASF – Service Address House Number Suffix (Optional)

• SASD – Service Address Street Directional (Optional)

• CITY – Service Address City

• STATE – Service Address State

• ZIP – Service Address Zip

• NPQTY – Number Portability Quantity – Number of TN’s that are being ported

• PORTEDTN1 – The first ported TN – this field will increment based upon the selected NPQTY

• REMARKS – Any additional information that the winning carrier wishes to relay to Cox (Optional)

CPOSS External – Commercial Simple Port - Fields


• VER – LSR Version Number. The initial LSR is always 01. The version number is incremented each time a supplement is submitted on a PON

• CCNA – Customer Carrier Name Abbreviation






• SP PORTED TN – Ported Telephone Number

• NPDI – Number Portability Direction Indicator

• SPEQTYPE – Requisition Type


• ZIP – Billing zip code

• SPDDD – Service Provider Desired Due Date – this will be a due date beginning with the next business day


• AGAUTH – Agency Authorization – Y indicates the porting carrier has obtained valid authorization from the end user for the ported telephone number(s) identified in the port request.

• SPAN – Service Provider Account Number – this is the account number for the Cox Account and is located on the CSR

CPOSS External – Commercial Complex Port - Fields








• DDD –Desired Due Date – this will be a due date beginning with the next business day

• REQTYP – Service Provider Request Type - is always populated with a CB


• RORD – Related Order Number (Optional) For the Winning Carrier if they have a related order

• RPON – Related Purchase Order Number (Optional) For the Winning Carrier if they have a related PON

• AGAUTH – Agency Authorization –Y indicates the porting carrier has obtained valid authorization from the end user for the ported telephone number(s) identified in the port request.

• DATED – Date the LSR was filled out by the winning carrier

• AUTHNM FIRST – Authorization First Name – must match the Cox Authorized First Name

• AUTHNM LAST - Authorization Last Name - – must match the Cox Authorized Last Name

CPOSS External – Commercial Complex Port – Fields

• INIT – Initiator – Name of the person filling out the LSR form


• IMPCON – Implementation Contact – (Optional) An additional contact at the winning carrier

• FAXNO – Fax Number – (Optional) Fax Number at the winning carrier

• LOCNUM – Location Number

• NAME – Name of the Customer

• SANO – Service Address House Number

• SAPR – Service Address House Prefix (Optional)

• SASN – Service Address Street Name

• SASF – Service Address House Number Suffix (Optional)

• SASD – Service Address Street Directional (Optional)

• CITY – Service Address City

• STATE – Service Address State

• ZIP – Service Address Zip

• NPQTY – Number Portability Quantity – Number of TN’s that are being ported – Select checkbox for: Ranges and multiple lines, as

needed.

• PORTEDTN1 – The first ported TN – this field will increment based upon the selected NPQTY * See next page for Ranges


CPOSS External – Commercial Complex Port – Fields

• PORTEDTN OR RANGE 1 – The first ported TN – Enter a single TN or range of consecutive TNs

• ADD TN – use option to add additional individual TNs or ranges of consecutive TNs, as needed

• REMAINING TELEPHONES – For partial ports requests please provide remaining Telephone Numbers of Account

• Action on Remaining Telephones: Leave Active or Disconnect –

• For a Partial Port Request. selecting an option is required as well as providing new BTN, as needed.

Note - for a complete port request, selecting Action on Remaining Telephones is NOT required (leave blank).

• NATN – New Account Telephone Number –carrier must populate new Billing Telephone Number (from same Trunk Group) if

requesting port of existing BTN.


CPOSS External – Single and Multiple LSR Search

PON – Enter PON (case sensitive) to search by existing PON

PORTED TN – Enter TN to search by phone number

LSR Status – Select Status, along with Due Date, provides list of existing LSRs with that

status for the due date entered.

Due Date – Use to review all LSR Status for the due date entered.

Users can select to View History by selecting the appropriate icon to the right of results.

CPOSS External – LSR Results - FOC

CPOSS External – LSR Results - Rejection

Rejection Reasons and Codes

• 1N – INVALID PORT REQUEST DATE (THE PROVIDER HAS REQUESTED A DUE DATE THAT DOES NOT MEET OUR PORTING CRITERIA)

• 1P – SERVICE CLASS DOES NOT MATCH (THE PROVIDER HAS SUBMITTED A RESIDENTIAL TN USING THE COMMERCIAL FORM OR VICE VERSA)

• 1P – OTHER (FURTHER INFORMATION WILL BE NOTED)

• 1P – CUSTOMER INFORMATION VALIDATION (ONE OR MORE PIECES OF CUSTOMER INFORMATION ON THE LSR DID NOT MATCH OUR RECORDS)

• 6A – TN NOT FOUND (THE TN IS NOT SERVICED BY COX)

• 6C – INVALID ZIP CODE (THE PROVIDER SUBMITTED AN ZIP CODE THAT DOES NOT MATCH OUR RECORDS

• 6C – INVALID ACCOUNT NUMBER(THE PROVIDER SUBMITTED AN ACCOUNT NUMBER THAT DOES NOT MATCH OUR RECORDS)

• 6C – Service Class Does not match – you have submitted a Residential TN using the Commercial LSR, or vice versa. This error, combined with MDN not found is often an indication that you have submitted at least 1 TN that does not belong to the account you are trying to port.

• 6D – PORTING TN(S) NOT ACTIVE (A TN THAT THE PROVIDER HAS REQUESTED IS NOT CURRENTLY ACTIVE)

• 6G – PORT COMPLEXITY - ADDITIONAL TN’S ON ACCOUNT (THE PROVIDER HAS SUBMITTED AN LSR THAT DID NOT ADDRESS ALL TN’S THAT THE CUSTOMER HAS ON THEIR ACCOUNT)

• Currently the submitted TN(S) not available for porting. Unable to accept the submitted request - one or more of the TN’s listed on the LSR are already listed on an open PON. We do not allow more than one open PON for a TN/account.

• Cox does not serve this telephone number – At least one TN on the LSR is not active in our billing system. A TN must be active in order to be ported.

• BTN - New Account Telephone Number –carrier must populate new Billing Telephone Number (from same Trunk Group) if requesting port of existing BTN.

Documents

CPOSS EXTERNAL USER GUIDE