Counselor or Case Manger or Project Director

8/6/2019 Counselor or Case Manger or Project Director

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DONNA M. WILLIAMS9461 Charleville Blvd #129 a Beverly Hills, 90212 a 323 528-0156 a [email protected] a Page 1 of 2

PROFILE

Goal-focused leader with more than 15 years of proven success developing effective programs to maximize efficiency and increase service quality in-depth experience in experience in mental health services management. Professional equipped with a masteras degree in organizational management and leadership along with years of success developing effective programs to enhance service quality, maximizeefficiency, and reduce costs. Possesses extensive experience in mental healthservices management, including multidisciplinary treatment teaming, psychological assessment, and treatment planning. Adept in developing and administering coaching programs to improve staff performance as well as patient satisfaction. Offers excellent analytical, problem solving, and decision making skills. Additional areas of expertise include:

Operations/Project Management Strategic Planning Acquisitions Organizational DevelopmentAuditing Budgeting Contract Development/Management Human ResourcesRegulatory Compliance Inventory Control Quality Control Team Facilitation

Program Assessment Event Planning Process Improvement Training/Development

KEY CONTRIBUTIONS

a Spearheaded the Sober Living Coalition in the inner city of south central LosAngeles for nine years. Worked with agencies to transition inmates into societyfrom jail and prison, managing regulatory compliance for a program whereby eachinmate contracted from prison and placed in a home as well as participating landlords received $1,500.a Designed an IHSS/CNA registry database used by a union for a healthcare services project. Administered the recruiting and hiring of eligible IHSS/CNA staff.Partnered with community case managers from cross-functional senior centers andadditional agencies with referrals.

a Held responsibility for $40 million in commercial property contracts. Performed document analysis and preparation of customer-required reports and forms related to property acquisition, accountability, and final disposition. Implemented an automated system for capturing data entered into a company system, which substantially reduced labor hours while improving efficiency.a Performed as the coordinator and liaison for an aerospace program in collaboration with 250 schools within the Los Angeles Unified School District to encourage students to remain in school.a Established a mentoring program in the aerospace curriculum at Westchester High School and served as a program liaison to recruit new members; collaborated with local businesses to coordinate the Youth in Business Day initiative.a Played a key role in fostering a partnership between the University of Los Angeles, Loyola Marymount University, and Westchester High School to link the schoo

lsa classrooms with satellite capabilities and facilitate after-school tutoringand college preparation.a Participated in the development of an outpatient process that reduced urine testing issues by 40%. Instituted an outpatient process that improved the identification of at-risk patients for psychotherapy group sessions by 20%. Designed outpatient procedures to enhance the determination of at-risk patients involved in criminal activities in Proposition 36 court-mandated programs and increased identification by 20%.a Boosted the number of recruited veterans for job readiness placement by 20% byconducting comprehensive eligibility assessments. Expanded recruiting procedur


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es to outside communities and agencies by 20% through educational programs in social development.

CAREER TRACK

CRC Amity Focus Therapeutic Community @ California Rehabilitation CenterCounseloraaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa.2007-2009Responsible for the delivery of the face-to-face activities to the high intensity Therapeutic Community and medium intensity Community Base Treatment to participants in the Prison Substance Unit Drug Treatment Program

DONNA M. WILLIAMS323 290-0080/323-528-0156 a [email protected] a Page 2 of 2

CAREER TRACK a" CONTINUED

Amistad de Los Angeles FoundationCounselor 2007-2009Teaches incarcerated clients on parole in a residential therapeutic community how to transition back into their community after completing 6 month treatment program. Conducts interviews and initial screenings; compiles clientsa social, drug, family, and professional histories. Develops assessments based on patientsa backgrounds and medical histories. Assists clients by providing referrals for medical, dental, education, and vocational rehabilitation; performs eligibility assessments for employment. Facilitates life skills, anger management, substanceabuse, money management, motivational, and spiritual sessions. Facilitates workshops and curriculums for group supported sessions as needed. Monitors medications and reviews charts on file for POC dual-diagnosis clients.

Associated Comprehensive TherapyIndependent Living Skills Instructoraaaaaaaaaaaaaaaaaaaaaaaaaa2006-2007

Teaching students with a background in working in the home and community with individuals with a

developmental disabilities how to mange money, shopping, housekeeping safetylearn to ride bus

system etc.Documented their training and progress monthly. Ability to communicate well in English,

both written and oral. Ability to establish and maintain interpersonal communications and relationships,

while maintaining personal and professional boundaries.Ability to interact with people from diverse backgrounds

and different levels of ability. Ability to assess, document and recall situations as well as an eye or detail

AmeriCorps US Veterans Initiative Program, Department of Veterans Affairs/Ambulatory HealthcarePsychology Technician/Case Manager/Social Worker/Vocational Rehabilitator 2004-2006Treated Veterans patients suffering from substance abuse on methadone. Conductedinterviews and initial screenings and compiled clientsa social, drug, family, and professional histories. Prepared assessments based on patientsa backgrounds


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and medical histories. Aided homeless veterans by providing referrals to shelters and single-residence occupancies as well as enrollment into court-mandated program Proposition 36. Worked with psychologists in conducting group therapy sessions. Contributed in expanding the curriculum of the department with additional group lectures towards developing life skills through videos and inviting speakers, ensuring compliance with curriculum guidelines. Coordinated HIV/AIDS education, relapse prevention, Proposition 36, and methadone support group sessions.

Long-Term Care Home Care Workers, SEIU Local 434-BProject Director, In-Home Respite Careaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa...2002-2002Developed and implemented and supervised a healthcare services program for the union. Recruited healthcare students to participate in the project. Served as aliaison between the Department of Aging and the union. Collaborated with community case managers from cross-functional senior centers and additional agencieswith referrals. Coordinated the authorization of payroll timesheets with the accounting department.

Hughes Space and Communications GroupProduction Control Specialist/Property Analyst/Event Coordinator 1989-2001Coordinated the operations of multiple warehouses tasked with distributing partsrequired to manufacture military hardware. Led receiving personnel in identifying tagged and coded government, customer, and company-owned property; maintained official property record. Interpreted federal acquisition regulations [FARs]

for aerospace. Organized, planned, and supervised company diversity events. Tested hardware data for quality control of F14/F18 radar. Assisted in resolvingproblems as well as interpreting company policies and procedures.

DONNA M. WILLIAMS323 290-008/ 323-528-0156 a [email protected] a Page 2 of 3

CREDENTIALS

Human Services Board Certified Practitioner (HS-BCP)2010

Master of Science in Organizational Management, Springfield College 2007

Bachelor of Arts in Liberal Science/Psychology 2005

Bachelor of Arts in Business Management/Human Resources, Webster University2003

Certificate Alcohol/Drug Counselor Training, Technical Institute of Addiction Counselors 2003

Certified Professional Designation and Purchasing Material Management/Advanced UCLA 1999-2001


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Leadership Development in Interethnic Relations and Asian Pacific American DisputeResolution 1998

Los Angeles City Attorney Office Dispute Resolution Program, Facilitator2004

Certified Mediation, the Martin Luther King Dispute Resolution Center2009

Technical Skills: Microsoft Office, Excel, CPRS, Vista, Internet

AWARDS

AmeriCorps, the Corporation for National and Community Service2005-7

Documents

Counselor or Case Manger or Project Director