CITIZEN’S CHARTER - Nueva Ecija University of Science ...neust.edu.ph/downloads/sample_print.pdf · 1 Brief History of Nueva Ecija University of Science and Technology 3 - 9 Message

NUEVA ECIJA UNIVERSITY OF SCIENCE AND TECHNOLOGY

CITIZEN’S CHARTER

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Brief History of Nueva Ecija University of Science and Technology 3 - 9 Message 10 Vision and Mission 11 Performance Pledge 12

Feedback and Redress Mechanism 13 -14 NEUST Frontline Services I. Student Admission 15 How to Enroll (Schematic) Graduate School New Students 16 Graduate School Old Students 17 New College Students 18 Old College Students 19 New High School Students 20 Old High School Students 21 Accelerated Vocational Training Program 22 Transferee 23 Main Campus Department of Student Affairs 24 - 27 Medical and Dental Services 28 - 29 University Cyber Center 30 - 31 Accounting Section 32 - 34 Cashier Section 35 - 36 Registrar 37 - 44

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San Isidro Campus Department of Student Affairs 45 Medical and Dental Services 46 Accounting Section 47 - 49 Cashier Section 50 – 51 Registrar 52 – 60

Gabaldon Campus Department of Student Affairs 61 Accounting Section 62 Cashier Section 63 Registrar 64 – 67

II. Library Services Main Campus 68 – 75 Sumacab Campus 76 San Isidro Campus 77 Atate Campus 78 Fort Magsaysay Campus 79 Gabaldon Campus 80

Anti-Fixers Campaign 81 - 82 Feedback Form 83 NEUST Citizen’s Charter Form # 001 84 NEUST Citizen’s Charter Form # 002 85

NEUST Citizen’s Charter Form # 003 86 NEUST Citizen’s Charter Form # 004 87

Annexes Conduct of Orientation/Briefing on Anti Red Tape Act of 2007 (A) 88 - 99 Creation of Task Force (B) 100 - 102 Steering Committee and Technical Working Group in Action ( C ) 103 - 108

Consultation with Stakeholders ( D) 109 - 112 Installation of Public Assistance Desk (E) 113 - 116

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GENERAL INFORMATION Historical Background

The Nueva Ecija University of Science and Technology (NEUST) started on June 7, 1929 as Nueva Ecija Trade School (NETS) in San Isidro, Nueva Ecija, offering vocational opportunities to the youths of the province. The first and only vocational course being offered then was woodworking. That course was an addition to the existing secondary curriculum inherited from the Wright Institute.

To meet the increasing demand for vocational education in the whole province, the trade school was transferred on June 7, 1931, to Cabanatuan City. Enrolment increased; however, the program was interrupted in December 1941 by the outbreak of the Second World War in the Pacific.

Immediately after the war, the trade school was reopened on September 6, 1945. Rehabilitation program took place. The trade school

continued with its mission of meeting the vocational and manpower needs of students coming from both Nueva Ecija and the nearby provinces. On June 8, 1948, a course in dressmaking was opened and female students were admitted in the School. A few years later, food trades and cosmetology courses were also offered.

On May 8, 1953, the NETS was converted into the Central Luzon School of Arts and Trades (CLSAT) by virtue of Republic Act No.

845. CLSAT was recognized as a center of manpower/vocational training for both youths and adults not only in the province but also in the whole Region III.

Series of developments continued until the CLSAT was converted into the Central Luzon Polytechnic College (CLPC) by virtue of

Republic Act No. 3998 which was signed on June 18, 1964 by then President Diosdado Macapagal.

Thirty-four years later, the CLPC, under the leadership of President Gemiliano C. Calling, was converted into a specialized university, the Nueva Ecija University of Science and Technology by virtue of Republic Act. No 8612.

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The Bill converting CLPC into NEUST was signed by speaker Jose de Venecia on February 19, 1998. It was forwarded to President

Fidel V. Ramos on February 24, 1998 and lapsed into law on March 27, 1998.

The University therefore, ensures that the requirements of business, industry, services and other sectors as well as the needs of the local, regional and national development for high quality professionals and highly skilled middle-level manpower are addressed.

Vision

The University envisions to be a recognized educational leader in Region III managed by committed and ethical public servants where a culture of excellence, high ethical standards and solidarity thrives and prospers in each of the University’s academic and administrative departments and units; and each college, institute and campus is a center of development/excellence in instruction, research, extension, services, production, sports and cultural development, thereby transforming students, alumni and other clientele into high quality, competent and ethical leaders, professionals and/or middle level manpower in the fields of science, technology, education, management, arts and technology-based education and training.

Mission

As provided for in RA 8612, NEUST’s mission is two-fold: to primarily provide advanced instruction, professional training in arts,

science and technology, education and other related fields, undertake research and extension services, and provide progressive leadership in these areas; and to offer graduate, undergraduate and short term technical courses within its areas of specification and according to its capabilities, considering the needs of the province, the region and the country.

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Campuses

NEUST operates in Six (6) campuses, namely, the Gen. Tinio Campus, the Sumacab Campus, the San Isidro Campus, the Fort

Magsaysay Campus the Atate Campus and the Gabaldon Campus.

The Gen. Tinio Campus of the University sits on a 1.93-hectare lot along General Tinio Street in the heart of Cabanatuan City. It is about 120 kilometers north of Manila and about one hour travel away from the university’s most distant campus, the Gabaldon Campus.

The campus houses the Colleges of Engineering, Information and Communications Technology, Industrial Technology, Arts and

Sciences, Nursing, Graduate School and High School Department.

General Tinio Campus

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Sumacab Campus sits on a 23.9-hectare lot that strategically lies on Sumacab Este, Cabanatuan City. Relatively expansive, Sumacab Campus is free from the hustle and bustle of the city.

Sumacab Campus is only around two kilometers away from the town of Sta. Rosa. The campus houses the Colleges of Architecture, Education, and Management and Business Technology. Other physical facilities situated in the Campus are the Guest House, Alumni Center, Training Center, University Museum, Rock Garden, Heroes Park, Library, Speech Center, Dormitory, Gymnasium, the SMART-SWEEP Laboratory, Oval, and agricultural demo-farm. The campus is gradually becoming the center agricultural research development to meet the need for food production.

Sumacab Campus

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San Isidro Campus, the eldest of the six campuses is situated in a .55 hectare lot in San Isidro Nueva Ecija. It is only an hour travel away from the busy City of San Fernando in Pampanga.

San Isidro Campus

The Fort Magsaysay Campus is situated in an 8.5 - hectare lot in a military community in Palayan City. It serves as NEUST catch

basin in the southeastern part of the province.

Fort Magsaysay Campus

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The Atate Campus is a 4.4 hectare-lot situated in Atate, Palayan City. The campus serves as the university’s link to the southeastern

part of Nueva Ecija.

ATATE Campus

The Gabaldon Campus is located in a sprawling 278 hectare land that lies along the foot of Mt. Mingan in the Sierra Madre Mountain Ranges on the eastern side of the municipality of Gabaldon, Nueva Ecija. It is the gateway of the province to the town of Dingalan.

GABALDON CAMPUS

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CYBER CAMPUS - Taiwan

The University also maintains Cyber Campuses in Hong Kong, Taiwan, and Macau. Negotiation is on-going to open a Cyber Campus in Canada. Courses offered in these campuses are graduate and post graduate programs such as MBA for Executives, MPA, PH.D. Educational Management, Ph.D. in Business Administration.

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Message

Republic Act No. 9485 also known as The Anti-Red Tape Act of 2007 is a welcome development in the entire bureaucracy. This is a piece of legislation that will surely bring about highest degree of efficiency and effectiveness in the delivery of public service.

The Nueva Ecija University of Science and Technology as a higher educational institution and a government instrumentality in

the field of education is always a dynamic social system. It has no other choice but to be so considering that it is a market place of ideas being home to scholars, theorists, and practitioners in various fields of endeavors. It never rests lengthily upon a certain comfort zone but rather continuously contemplates to reengineer or reinvent its operational system.

This Citizen’s Charter is just a proof of our being able, willing and ready to adopt new operational systems and procedures if only

to further improve the delivery of services for the benefit of our clienteles which is the ultimate goal of Anti Red Tape Act of 2007.

As indicated earlier, we are always open to all comments and suggestions that will further enhance the performance of our public duties and functions. This, consequently, makes Citizen’s Charter always ready for further enhancement.

HILARIO C. ORTIZ, Ll.B., Ph.D. SUC President III

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MISSION

By offering graduate, undergraduate and short term courses within its areas of specialization and according to its capabilities, NEUST ensures to primarily provide advance instruction, professional training in arts, science and technology education and other related fields, undertake research and extension services, and provide progressive leadership in these areas.

VISION

Nueva Ecija University of Science and Technology is a recognized leader in the region and managed by committed and ethical public servants where:

a. A culture of excellence, ethics and solidarity thrives and prospers in each academic and administrative unit; and b. Each college, institute and campus is a center of development/excellence in its respective programs of instruction, research and

extension services and production, transforming students, alumni and other clienteles into high quality, competent and ethical leaders, professionals and/or middle level manpower in the field of Science and Technology education, management and arts and Technology-based Education and Training.

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We, the officials and employees of the Nueva Ecija University of Science and Technology, commit to: A - Accountability and ethics in public service; C - Competence in the discharge of our duties and functions; C - Continuing professional education and staff development; U - Unity in diversity; R - Relevant, Result-oriented; A - Attentive to the needs of students and other clientele; T - Timeliness in the delivery of services; E - Evaluate our performances for continuous improvement

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The NEUST shall establish and implement a feedback mechanism which includes the following:

Sources of Feedbacks Office-in-Charge Channel of Communication

Personal Text E-mail

Feedbacks from Students and

Parents

Department of

Students Affairs

(044) 463 -

5336

09216259526 [email protected]

Feedbacks from Faculty and

Staff

VP for Admin

Buss. and Finance

(044) 464-

1533


Feedbacks from Alumni Alumni &

Placement Office

(044) 464-

5064


Feedbacks from Community

(includes contractors and

dealers)

VP for Academic

Affairs

(044) 464 -

0226


Treatment of Feedbacks

The feedbacks coming from parents, students, faculty, staff, alumni, members of the community, etc., shall be treated with utmost professionalism and scholarliness. It is understood that feedbacks may be positive or negative. But just the same, these are to be considered as important inputs for the improvement of the delivery of services of NEUST.

mailto:[email protected]



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Mechanics of Feedbacks Processing

If the feedbacks received are in the forms of suggestions, complaints, and the like that call for and/or capable of immediate response or action, the concerned office-in-charge as indicated in the above matrix shall forthwith act and attend to these or call the attention of concerned offices/authorities in the University for immediate and appropriate action.

If case of feedbacks that need careful and longer studies, the concerned office-in-charge shall forward the same

to the University Research Office for the conduct of scientific and scholarly research. This office should come out with useful recommendations to be presented to the University President for appropriate action. This shall be done on a quarterly or semestral basis depending on the actual needs.

Moreover, on an annual basis, the Graduate School shall include the topics pertinent to the feedbacks and/or feedbacks mechanism as among the subject matters/problems for thesis or dissertation writing, A regular research dissemination forum/fora shall be held to be attended and participated in by those who would benefit from this like school administrators, faculty, staff, students, community folks, dealers, contractors, and other people from government, business, industry as well as concerned NGOs.

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STEP 1 REPORT to the Dean Graduate School,

for an interview, evaluation of Official Transcript of Records and fill your

personal information sheet

STEP 2 PROCEED to the

University Clinic for medical and dental exam

STEP 3 PROCEED to your enrolling teacher for

preliminary registration (Copy the schedule of your subject and have it approved by the enrolling teacher)

STEP 4 PROCEED to the UCC/MIS for your

enrolment and assessment of fees


Cashier’s Office for payment of fees

STEP 9 REPORT to Cyber Center for

your ID. (For new students only)

STEP 8 PROCEED to the REGISTRAR”S OFFICE

for your Certificate of registration and submit your ORIGINAL TRANSCRIPT OF RECORD, Passport size Picture, Personal

information sheet, “2 x2” latest picture, preliminary registration form 1-A and get

your class cards

STEP 10 REPORT TO CLASS ON

HOW TO ENROL

GRADUATE SCHOOL NEW STUDENTS

Step 6 Get Number at the Queuing

System (Numbering System)

Step 5 Proceed to Accounting

Office for VERIFICATION

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STEP 1 REPORT to the Enrolling Teacher, for

evaluation of Grades/Subjects and Request for Pre-Registration Form






your ID. (for new students only)

STEP 7 PROCEED to the REGISTRAR”S OFFICE

for your Certificate of registration and submit your ORIGINAL TRANSCRIPT OF RECORD, Passport size Picture, Personal

information sheet, “2 x2” latest picture, preliminary registration form 1-A and get

your class cards


STEP 5 Get Number at the Queuing System (Numbering System)

STEP 4 Proceed to Accounting Office

for VERIFICATION

HOW TO ENROL GRADUATE SCHOOL

OLD STUDENT

STEP 3

PROCEED to SCHOLARSHIP

CENTER (if you avail of any)

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STEP 1

REPORT TO DSA (Testing Center) for

the issuance of your admission slip.

STEP 2

PROCEED to the

University Clinic for

medical and dental exam

STEP 3

PROCEED to your enrolling teacher for

preliminary registration/assessment of fees

(Copy the schedule of your subject and

have it approved by the enrolling teacher)

STEP 8

PROCEED to the Cashier’s

Office for payment of fees

STEP 10 REPORT to Audio Visual for your

Identification Card (ID).

STEP 9 PROCEED to the Registrar’s Office and submit

your admission slip, Report Card (Form

138/137-A) photocopy NSO & Passport size

Picture and get your certificate of registration



HOW TO ENROL

FOR NEW COLLEGE STUDENTS

STEP 11

REPORT TO CLASS


for VERIFICATION

STEP 5




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STEP 1 REPORT to the Enrolling Teacher, for

evaluation of Grades/Subjects and Request for Pre-Registration Form






your ID. (for new students only)

STEP 7 PROCEED to the REGISTRAR”S

OFFICE for your Certificate of registration and submit your ORIGINAL TRANSCRIPT OF RECORD, Passport

size Picture, Personal information sheet, “2 x2” latest picture, preliminary registration form 1-A and get your class

cards




for VERIFICATION

HOW TO ENROL FOR COLLEGE OLD

STUDENTS

STEP 3



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STEP 2 PROCEED to the UCC/MIS

for your enrolment and assessment of fees

STEP 1

REPORT to Principal’s Office for the

issuance of your admission slip and

preliminary registration

STEP 3

PROCEED to

Accounting Office for

verification of fees.

STEP 5

PROCEED to the

Cashier’s Office for

payment of fees

STEP 6 PROCEED to REGISTRAR’S OFFICE for

your Certificate of Registration and submit

your admission slip, Report card & Passport

size Picture

STEP 9

REPORT TO CLASS ON



HOW TO ENROL NEW HIGH SCHOOL STUDENTS


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STEP 1

REPORT to your enrolling teacher and

present your report cards for evaluation and

request for preliminary registration form

STEP 4

PROCEED to


verification of fees.

STEP 6 PAY YOUR MATRICULATION

AND OTHER FEES TO THE CASHIER’S OFFICE

STEP 7

PROCEED to the REGISTRAR’S

OFFICE for your Certificate of

Registration

STEP 2 COPY the schedule of classes of

your section and have it approved

by your enrolling teacher

STEP 3 PROCEED to the UCC/MIS for your enrolment and assessment of fees

HOW TO ENROL OLD HIGH SCHOOL STUDENTS

STEP 8

REPORT to Cyber Center for ID

STEP 9 PROCEED to the Registrar’s

Office and submit your

report card and

registration forms and

have your student copy

with REGISTERED

STEP 10 REPORT TO CLASS


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UNANG HAKBANG Makipagkita sa gurong tagatal ng

kursong Bokasyonal para sa isang panayam.

AVTP CIT Office

IKA-APAT NA HAKBANG

Magtungo sa Tanggapan ng Dekano para sa opisyal na pagpapatala at pagkwenta ng inyong babayaran sa

Cyber Center

IKA-LIMANG HAKBANG Magtungo sa Accounting Office

para sa pag verifica ng babayaran.

IKA-PITONG HAKBANG Magbayad ng matrikula sa kahera

IKALAWANG HAKBANG

Magtungo sa University Clinic para sa medical and dental

exam

IKATLONG HAKBANG Humingi ng aplikasyon sa pagpapatala

sa Gurong Tagatala at sagutin ang impormasyong kailangan.

MGA PARAAN NG PAGPAPATALA AVTP

IKA-SIYAM NA HAKBANG Magpunta sa Cyber Center

para sa inyong ID.

IKA-WALONG HAKBANG Magtungo sa REGISTRAR’S OFFICE para sa sipi ng iyong

REGISTRATION

IKA-SAMPU MAGBALIK SA UNANG

ARAW NG KLASE

IKA-ANIM NA HAKBANG KUMUHA NG NUMERO SA

QUEUING SYSTEM (NUMBER SYSTEM)

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HOW TO ENROL FOR TRANSFEREES

STEP 1

REPORT to the Registrar’s Office for the

submission of credentials and evaluation of

earned units.

STEP 2 If qualified for admission get

your admission slip and

evaluation sheet and proceed to

your enrolling teacher and

request for Preliminary

Registration Form1-A. Copy the

schedule of classes of your

section and have it approved by

your enrolling teacher

STEP 3

PROCEED to the UCC/MIS for Enrolment

and assessment of fees

STEP 4

PROCEED to

SCHOLARSHIP

CENTER (if you avail

of any)

STEP 5

PROCEED to the


verification of fees

STEP 7 PAY YOUR MATRICULATION

AND OTHER FEES TO THE CASHIER’S OFFICE

STEP 8

PROCEED to the REGISTRAR”S

OFFICE for your Certificate of

Registration and get your class cards.

STEP 10

REPORT TO CLASS


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Schedule of Availability of Service:

Monday to Friday (Months of December – June)

8:00 to 5:00 pm without noon break

Who may Avail of the Service

In-coming Freshman College Students What are the Requirements:

1. Receipt of Fees

2. Certificate of Good Moral Character

3. 2pcs. 2X2 Picture Duration:

2 weeks, 5 mins. and 20 seconds

End of Transaction

Step

1.

2.

3.

4.

Applicants/Clients Service Provider Duration of Activity Person In-charge Fees Form

Present receipt of Testing fee to the Verify the receipt with the ID 10 seconds Dr. Melissa Belinda P. Faronilo 160.00

Testing Center of the applicant Head, Testing Center

Fill-up CAT application form and Check application form and 2 mins Dr. Melissa Belinda P. Faronilo CAT

submit together with all the all requirements submitted Head Testing center Application

requirements and wait for exam permit by applicant Form

Come back on the assigned date, time Verify the examination permit 10 seconds Dr. Melissa Belinda P. Faronilo

and venue of examination. and ID of the examinee Head Testing center

Checking of the test paper. Test papers will be checked 2 mins for Dr. Melissa Belinda P. Faronilo

individually each paper Head, Testing Center

5. Return for the CAT result Result of examination will be 1 min Dr. Melissa Belinda P. Faronilo

after 2 weeks posted in the bulletin board Head, Testing Center

180.00

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Schedule of Availability of Service: 8:00 – 5:00 pm without noon break

Who may avail of the service: Students Applying for Loan Assistance

Total Processing time of application: 3 Days and 6 Minutes

Fees: None

How to Avail the Service:

Step No.

Applicants/Clients Step Service Provider Duration Location/Office

1 Secure application form

Gives application form for student loan assistance

1 minute

Office if the Student Affairs, LB 104, LB Bldg. , 1st floor

2 Fill up loan assistance application form and submit

- Assess application form as to the validity of the nature (Congressional, Academic, Campus-based, etc.)

5 minutes


3 Process the loan 3 - Budget Office , AD Bldg, 1st floor

4 Release of loan days

- Accounting Office, AD, Bldg, 1st floor

- Cashier’s Office, AD Bldg, 1st floor

Note: For Inquiries / Suggestions / Complains: Please call (044) 463 – 5336 / Ms. Milagros Sumawang, Office of Student Affairs

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Schedule of Availability of Service: 8:00 – 5:00 pm without noon break

Who may avail of the service: Students Applying for Scholarship

Total Processing time of application: 5 minutes

Fees: None How to Avail the Service:

Step No.

Applicants/Clients Step

Service Provider Duration Location/Office

1 Present: Original & photocopy of certificate of scholarship from donor (if congressional) or school organization (if campus based scholarship) grades (of recent semester)

- Verify the originality of the scholarship

- Evaluate the certificate - Evaluate grades - Sign assessment form &

certificate of scholarship for confirmation of the availed scholarship

4 minutes


2 Leave photocopy of assessment form & certificate of scholarship, photocopy of grades

Safekeeping of the scholarship records

1 minute


Note: For Inquiries / Suggestions / Complains: Please call (044) 463 – 5336 / Ms. Milagros Sumawang, Office of Student Affairs

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Schedules of Availability of Services: Monday to Saturday from 8:00 – 5:00 PM without noon break

Who may avail: NEUST Enrolled Students

What are the Requirements: NEUST Student ID Letter

-referral letter from teacher/adviser - endorsement letter from unit coordinator -call letter for complained student -or even without referral letter for walk-in counselee

Duration: no specific amount of time; depends upon situation

How to avail of the service:

Step

No.

Applicant/Client’s Step Service Provider Duration Location Fees Forms

1 Present

-NEUST ID

- Letter, (if referred/indorsed

by Somebody/or called by the

Guidance Counselor)

- Check in System if enrolled

- Assessment of the client’s case

thru interview.

no specific amount of

time; depends upon

situation

DSA – LB 104 None - Referral slip form

2 - Fill up the problem checklist

and counseling report sheet.

- Counseling Session/ re-

scheduling of counseling for

clients needing more attention

and time.

- Write Promissory note

( if required)

no specific amount of

time; depends upon

situation

DSA – LB 104 None Problem Checklist

form Counseling

report form

3 Log-in/sign name in the

logbook and signing of excuse/

referral letter

End of session None

For inquiry/suggestions/complains:

Contact No. : (044) 463-5336

Dr. Hernina Medrano

Guidance Office

(Dr. Hernina Medrano)

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Medical Dental Unit

Admission Policies of Freshmen students during enrolment

Who may avail of the Service:

1. Any student seeking enrolment to High School Department and to any of the Colleges except for the College of Nursing , who have been issued proof of being “qualified” for enrolment by the Admissions and Testing Center

2. Any student seeking enrolment to the College of Nursing, who have been issued proof of being “qualified” for enrolment by the Admissions and Testing Center , after being tested negative to Hepatitis B Virus.

Duration: 21- 28 minutes for those seeking enrolment to High School Department and to any of the Colleges except for the College of Nursing

40 - 47 minutes for those seeking enrolment to the College of Nursing

How to Avail of the Services:

Please refer to the next page

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Step Applicant/Client Service Provided Duration of Activity (

Under Person in charge Fees Form

Normal Circumstances )

1 Show to the Nurse the form from DSA

Give color coded medical form ( coding based 2 min Nurse Medical Form

on corresponding course

2 Accomplishment of Form Explanation of each entry in the

questionnaire 2 min Nurse/ Dentist/ MD

( whoever has no client to

attend to )

Answering all questions in the

questionnaire 3-5 min

by the student

3 Taking of measurements, Vital Signs Taking of Blood pressure 3 min Nurse

Recording of height and weight 2 min Nurse/ Dentist/ MD

( whoever has no client to

attend to )

4 Physical Examination

a. Dental Dental examination and accomplishment of 2-4 min Dentist Dental form

dental form

b. Medical Medical and physical examination 4-5 min MD Medical Form

5 Referral to specialist if with problems Explanation of the condition to the patient 3-5 min MD

Write referral to specialist

write letter to the parents informing them

of the patient's condition

For students seeking admission to the College of Nursing, the above procedure will be preceded by

Testing of student for Hepatitis B Hepatitis B SURFACE Antigen determination

surface Antigen blood extraction 3 min Hired Med tech

MD if med tech is not

available

processing of blood sample 8-10 min med tech

release of results 2 min med tech

interpretation of result 3 min MD

counselling if found Hep B ( + ) 3- 5 min MD

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NEUST UNIVERSITY CYBER CENTER

ISSUANCE OF PRE-ASSESSMENT FEES Schedule of Availability of service Monday – Friday 8:00 Am To 5:00 Pm – Without Noontime Break Who may avail of the service? 1. New and Old Students What are the requirements? 1 Approved Schedule of Classes Duration: 8 minutes

STEP NO. Applicants/Clients Service provider DURATION SERVICE OFFICE/PERSON RESPONSIBLE

Fees Form

1 Present approved schedule of classes

Prepare pre-assessment of fees

4 min

Encoder on Duty

Subject to Number of Units

Student Registration Form

2 Pre-assessment form

Compute fees and other charges

4 min

Encoder on Duty

Subject to Number of Units

Student Registration Form

END OF TRANSACTIONS

31

NEUST UNIVERSITY CYBER CENTER

ISSUANCE OF STUDETN IDENTIFICATION CARDS Schedule of Availability of service Monday – Friday 8:00 Am To 5:00 Pm – Without Noontime Break Who may avail of the service? 1. New and Old Students What are the requirements? 1 Approved Schedule of Classes duly signed by the Office of the Registrar 2 Assessment Form from Accounting Office 3 Official Receipt from Cashier’s Office Duration: 13 minutes

STEP NO. Applicants/Clients Service provider DURATION SERVICE OFFICE/PERSON RESPONSIBLE

Fees Form

1 Present required documents

Review documents presented as required

3 mins

Encoder on Duty

None

Enrollment Form Official Receipt

2 Fill-up form stating name, address, birthday, specimen signature and picture

Process the student identification card indicating the student ID Number

10 mins

Encoder on Duty

None

Current Student Identification Card

32

GENERAL TINIO ST. AND SUMACAB CAMPUS ACCOUNTING OFFICE

ASSESSMENT OF STUDENT'S FEES


During Enrolment Period

Monday to Friday

8:00 AM - 5:00 PM without noon break

Who May Avail of the Service:

Students who passed the required university's admission tests

What Are the Requirements:

Fully accomplished preliminary registration and Pre-Assessment Forms

Duration: 11 minutes

How To Avail of the Service:

Duration of Activity

Step Applicant/Client Service Provider (Under Normal Person in Charge Fees Form

Circumstances)

1 Present the duly accomplished enrolment Received and assessed the 2 mins Accounting Clerk as NEUST Preliminary and

form for review to the assigned necessary forms assessed Pre-Assessment Form

accounting personnel

2 Pay to the Cashier Process payment and issue O.R. 4 mins Cashier as Accountable Form No. 51

assessed

3 Proceed to the Registrar's Office Issuance of Certificate of 3 mins Clerk-in-Charge NEUST COR

Registration (COR)

END OF TRANSACTION

9 minutes

33

R E -AS S E S S ME NT OF S TUDE NT'S F E E S

S c hedule of Availability of S ervic e:

During E nrolment P eriod

Monday to F riday

8:00 AM - 5:00 P M without noon break

Who May Avail of the S ervic e:

S tudents who has scholarship grants

What Are the R equirements :

F ully accomplished preliminary regis tration and P re-Assessment F orms


How T o Avail of the S ervic e:

Duration of Ac tivity

S tep Applic ant/C lient S ervic e P rovider (Under Normal P ers on in C harg e F ees F orm

C irc ums tanc es )

1 P resent the duly accomplished enrolment R eceived and s tamped the 2 mins Head, S cholarhip NE US T P reliminary and

form to the Head, S cholars ip C enter form C enter P re-Assessment F orm

2 P resent the s igned/stamped enrolment R e-assess the fees of scholars 5 mins Accounting C lerk as NE US T P reliminary and

form and C ertificate of S cholarship to the to be paid and print the assessed P re-Assessment F orm

accounting office discounted form

3 P ay to the C ashier P rocess the payment and 4 mins C ashier as Accountable F orm No. 51

issue O .R . assessed

4 P resent proof of payment to the R egis trar Issue the C ertificate of 3 mins C lerk-in-C harge NE US T C O R

secure C ertificate of R egis tration R egis tration to s tudents

E ND OF T R ANS AC T ION

34

GENERAL TINIO ST. AND SUMACAB CAMPUS

ACCOUNTING OFFICE

ISSUANCE OF MID-TERM AND FINAL EXAMINATION PERMITS


During Examinations



All students in the College and Graduate Levels


Identification Card, Official Receipt and Clearance (Finals)

Duration: 9 mins. And 30 seconds




Circumstances)

1 Get number before proceeding to the Issue number 30 sec. Clerk-in-Charge NEUST Number

Accounting Office System

2 Proceed to the Accounting Office and Issue the necessary permit 2 mins Accounting Clerk NEUST Examination

present proof of payment Permit

3 Pay to the Cashier Process the payment and 4 mins Cashier as Accountable Form No. 51

issue O.R. assessed

4 Present proof of payment to the Registrar Issues the Certificate of 3 mins Clerk-in-Charge NEUST COR

secure Certificate of Registration Registration to students

END OF TRANSACTION

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PAYMENT OF UNPAID SCHOOL FEES


During Examination Period

Monday to Friday



All students of the university


Identification Card

Duration: 6 minutes




Circumstances)

1 Present Identification Card (ID) Received ID and check student's 2 mins Cashier NEUST ID

ledger

2 Present the payment Process the payment and 2 mins Cashier as Accountable Form No. 51

issue Official Receipt OR) assessed

3 Proceed to Accounting Office and present Check proof of payment and 2 mins Accounting Clerk NEUST Examination

OR together with Clearance (for Final issue Examination Permit Permit

Examination only)

END OF TRANSACTION

36



During Examination Period

Monday to Friday



All students of the university


Identification Card

Duration: 8 mins.




Circumstances)

1 Present Identification Card (ID) Received ID and check student's 2 mins Cashier NEUST ID

ledger

2 Present the payment Process the payment and 2 mins Cashier as Accountable Form No. 51




Examination only)

END OF TRANSACTION

37

SCHEDULE OF AVAILABILITY OF SERVICE

: Monday - Friday 8:00 AM - 12:00 NN and 1:00 PM - 5:00 PM - Without Noontime Break

WHO MAY AVAIL OF THE SERVICE

: All students except newly graduates

WHAT ARE THE REQUIREMENTS

: Clearance from money and property accountability

: Official Receipt

: If the request is filed through a representative an AUTHORIZATION LETTER and / or SPECIAL POWER OF

ATTORNEY (SPA) and one (1) valid ID of the student and the representative

DURATION

: One (1) hour and 9 minutes

STEP SERVICE DURATION OF OFFICE / PERSON FEES FORM

NO. PROVIDER SERVICE RESPONSIBLE

1 Secure request form and Issue clearance form and check if the Clearance form and

clearance from the Office students Form 137 is already submitted, 2 minutes Clerk assigned at the None Request for Form 137

of Campus Registrar. if not advise the student to get a request Registrar's Office if necessary

form for the Form 137.

Fill-in all the items in the clearance Sign the form if the applicant is free from

2 form & have it signed by the any obligation. 30 minutes Cashier's Staff Clearance Form

concerned authorities / offices.

APPLICANTS / CLIENTS

ISSUANCE OF DOCUMENT FROM THE OFFICE OF THE CAMPUS REGISTRAR

38

STEP NO.

APPLICANTS / CLIENTS

SERVICE PROVIDER

DURATION OF SERVICE

OFFICE / PERSON RESPONSIBLE

FEES FORM

3 Pay the corresponding fee at the Cashier’s

Office

Process payment and issue Official Receipt of Payment

(O.R.)

2 minutes Cashier’s Staff OTR – 150 / page CERTIFICATE 10.00 / page

1. Cert. of grades 2. Cert. of status 3. Good Moral 4. Honorable dismissal 5. Cert. of no scanner 6. Authentication 7. Permit to cross-enroll form 8. Cert. units earned

EVALUATION – 5.00 / each PROSPECTUS – 5.00 / each CHANGE OF MARTICULATION 10.00/ Subject COMPLETION FORM 15.00/ Subject CAV – 50.00 / each MEDIUM – OF INSTRUCTION 50.00/ each DIPLOMA RE-ISSUE PRINTING FEE – Php 50.00 DIPLOMA FEE – Php 100.00 DOC. STAMP – Php 15.00

Order of Payment / Clearance Form

4 Submit the duty accomplished clearance

form, Form 137 (If advised to secure such) and O.R. of payment at

the designated Registrar’s window.

Receive / review accomplished clearance form and forward to the designated clerk. The clerk will check, update and evaluate

the record of all the requirements were complied with.

30 minutes Clerk assigned at the window.

5 Wait for the issuance of claim stub.

Review accomplished clearance form.

Schedule the release of the request and issue the claim stub to the student / client. (Within 10

working days from the date of receipt, the requested record will be available EXCEPT for newly

graduates.) Forward to the concerned clerk the

aforementioned document and do what is being requested.

5 minutes Clerk assigned at the window

Claim stub

39

FLOWCHART OFFICE OF THE REGISTRAR

Secure request form And clearance from

the Office of the Campus Registrar.

Pay the corresponding

fee at the

Cashier’s Office

All-in all the items in the clearance form & have it

signed by the concerned authorities/offices.

Submit the duly accomplished

form, Form 137

(if advised to secure such) & O.R. of

payment at the designated

Registrar’s Window.

Wait for the issuance of claim stub.

(If the request is filed through a represented AUTHORIZATION

LETTER and/or SPECIAL POWER OF ATTORNEY (SPA) & one (1) valid ID of

the student & the representative.

TABLE OF FEES

OTR/DIPLOMA (re-issue) – Php 150.00/page

CERTIFICATION – Php 10.00/ page PERMIT TO CROSS ENROLL – Php 50.00 DOCUMENTARY STAMP – Php 15.00 each

EVALUATION/PROSPECTUS – Php 5.00 each ADD/DROP/CHANGE – Php 10.00/ subject COMPLETION FORM – Php 15.00/ subject

CAV – Php 50.00

40

Schedule of Availability of Service : Monday - Friday 8:00 AM - 12:00 NN and 1:00 PM - 5:00 PM - Without Noontime Break

Who may avail of the service : Elementary school graduates

What are the requirements : Report Card / Form 137

2 x 2 ID Picture (3 copies)

NSO Birth Certificate

Matriculation Fees

Duration : 43 minutes



1 Secure for Admission Slips from Issue and sign 2 minutes

Testing Office Admission Slip Admission

Proceed to the Guidance Office for Interview and Slip

2 interview and submit 2x2 ID picture. receive picture; sign 10 minutes Guidance Office

admission slip

Report to the Campus Nurse for Evaluate and record medical Registration

3 Health evaluation / medical history. history of the student and sign 15 minutes Campus Nurse Forms

Admission Slip

Present your approved admission

4 slip to the enrolling teacher & secure Issue enrolment forms 5 minutes Assigned Enrolling

and accomplished enrolment form. Teacher

Present the duly accomplished

5 enrolment form to the assigned faculty Assess Fees 3 minutes Faculty / Personnel

/ personnel for assessment of fees. Assigned

6 Pay your fees at the Cashier's Issue Official Receipt 5 minutes Cashier's Office As

Office. Assessed

Present receipt of payments and

7 students registration form to the 3 minutes Registrar's Office

Registrar's Office and secure

certificate of registration.

END OF TRANSACTION

ENROLMENT FOR QUALIFIED FIRST YEAR HIGH SCHOOL STUDENTS

PROCEDURE

Testing Office

None

41


Who may avail of the service : Old High School students

What are the requirements : Report Card / Form 138

Clearance




Present your Report Card (Form 138)

and clearance for the previous S.Y. Examine card and Registration

1 to the enrolling teacher and secure Issue enrolment / 5 minutes Assigned Enrolling None Form

enrolment registration form for you registration form Teacher

to accomplished.


2 registration form to the enrolling Approved Enrolment 2 minutes Assigned Enrolling None

teacher for approval. Form Teacher

Present the approved registration

3 form to the assigned personnel for Assess Fees 3 minutes Assigned Personnel None

the assessment of fees.

4 Pay your fees at the Cashier's Issue Official 5 minutes Cashier's Office As

Office. Receipt Assessed


5 students registration form to the Approve Enrolment 3 minutes Registrar's Office None

Registrar's Office.

END OF TRANSACTION

ENROLMENT FOR OLD HIGH SCHOOL STUDENTS

PROCEDURE

42


Who may avail of the service : Incoming First Year College Students (High School Graduates)

What are the requirements : Report Card (High School Card)

2 x 2 ID Picture (3 Copies)

NSO Birth Certificate

Matriculation Fees




1 Secure for Admission Slips Issuance and 2 minutes Admission

from Testing Office Sign Admission Slip Testing Office Slip

2 Proceed to the Guidance Office Interview and receive picture; 10 minutes

for interview and submit 2x2 ID picture Sign admission slip Guidance Office

Report to the Campus Nurse for Evaluate and record medical

3 Health evaluation / medical history. history of the student and 15 minutes

Sign admission slip. Campus Nurse

Present your approved admission slip

4 to the enrolling teacher and secure Issue enrolment forms 5 minutes Assigned Enrolling

and accomplished enrolment form. Teacher


5 enrolment form to the assigned faculty Assess Fees 3 minutes Cashier's Office

/ personnel for assessment of fees.

6 Pay your fees at the Cashier's Issue Official 5 minutes As

Office. Receipt Cashier's Office Assessed


students registration form to the Issue Certificate of 3 minutes

7 Registrar's Office and secure certificate Registration Registrar's Office

of registration.

END OF TRANSACTION

PROCEDURE

ENROLMENT FOR QUALIFIED FIRST YEAR COLLEGE STUDENTS

43


Who may avail of the service : Old College Students

What are the requirements : Certificate of Registration

Clearance




Present your clearance for the

previous semester to the enrolling Issue preliminary 2 minutes Assigned Enrolling Teacher None Preliminary

1 teacher. Secure and accomplished Form Forms

preliminary registration.

Present the duly accomplished Approved

preliminary registration form to the Preliminary form Registration

2 enrolling teacher for approval, secure and issue 2 minutes Assigned Enrolling Teacher Forms

and accomplished registration form. registration form

Present the duly accomplished Approved

3 registration form to the registration form 2 minutes Assigned Enrolling Teacher

enrolling teacher for approval.

Present the approved registration

4 from the assigned personnel for the Assess Fees 3 minutes Assigned Faculty or

assessment of fees. Personnel

5 Pay your fees at the Cashier's Issue Official 5 minutes Cashier's Office As

Office. Receipt Assessed

Present receipt of payments and Received approved

students registration form to the registration forms

6 Registrar's Office and secure and issue certificate 3 minutes Registrar's Office

certificate of registration. of registration

END OF TRANSACTION

PROCEDURE

ENROLMENT FOR OLD COLLEGE STUDENTS

44


Who may avail of the service : Old Graduate School Students




1 Report to the Dean's Office for Issue preliminary Preliminary

evaluation. Secure and accomplish form. 10 minutes Dean of Graduate School None form.

preliminary form I-A.

2 Proceed to the secretary of Graduate Issue assessment 10 minutes Dean / Secretary of None Assessment

School for pre-assessment of fees. form. Graduate School Form

3 Pay your fees at the Cashier's Office Issue Official Receipt 5 minutes Cashier's Staff As Official

Assessed Receipt

4 Presnt receipt of payments and Received approved

students registration form to the registration forms and 3 minutes Registrar's Staff None Certificate of

Registrar's Office and secure issue Certificate of Registration

Certificate Of Registration (COR) Registration.

PROCEDURE

ENROLMENT OF OLD GRADUATE SCHOOL STUDENTS

45


Who may avail of the service :

What are the requirements : Original Transcript of Records (OTR)

2 x 2 ID Picture (3 copies)

Matriculation Fees




1 Report to the Dean's Office for Interview and receive Preliminary

evaluation and interview Secure picture; issue 10 minutes Dean of Graduate School None form.

and accomlish preliminary form I-A. preliminary form

2 Report to the Campus Nurse for Evaluate and record

Health Evaluation / Medical History. medical history of the 15 minutes Campus Nurse None

student.

3 Present the duly accomplished

enrolment form to the assigned Assess Fees 4 minutes Accounting Staff None Assessment

faculty / personnel for assessment Form

of fees.

4 Pay your fees at the Cashier's Office Issue Official

Receipt 5 minutes Cashier's Staff As Official

Assessed Receipt

5 Present Official Receipt (OR) of Issue Certificate of

payments and students registration Registration 4 minutes Registrar's Staff None Certificate of

form to the Registrar's Office and Registration

secure certificate of registration.

PROCEDURE

ENROLMENT OF NEW GRADUATE SCHOOL STUDENTS

46

SAN ISIDRO CAMPUS

SERVICE PROVIDER: GUIDANCE AND COUNSELING OFFICE ENROLMENT/REGISTRATION OF NEW STUDENTS (For new students only) Schedule of availability of service: During the enrolment period Monday to Friday, 8:00 A.M. to 5:00 P.M. without noontime break.

Who may avail of the service? New students seeking enrolment/registration.

What are the requirements? Admission slip from the Office of the Campus Registrar.

Duration: 9 minutes


Step

Applicant/Client

Service Provider


Person In-Charge

Fees

Form

1

Submit admission slip to the guidance counselor.

Receive admission slip and verified if applicant is qualified for enrolment.

2 minutes

Guidance Counselor

None

Admission Slip

2

Be prepared to answer the questions of the guidance counselor intelligently and logically.

Evaluate the readiness of the applicant to study along the emotional, physical, and mental aspects.

5 minutes

Guidance Counselor

None

Admission Slip

3 Request the guidance counselor to return the approved admission slip.

Approve and returne the applicant’s admission slip, if student is ready to study.

2 minutes

Guidance Counselor

None

Admission Slip

4

Proceed to the campus clinic for medical check-up.

END OF TRANSACTION

47

SAN ISIDRO CAMPUS

SERVICE PROVIDER: CAMPUS CLINIC MEDICAL CHECK-UP OF NEW STUDENTS/ENROLLEES Schedule of availability of service: From Monday to Friday, 8:00 A.M. to 5:00 P.M. without noontime break. Who may avail of the service? New students seeking enrolment/registration. What are the requirements? Admission slip from the Office of the Campus Registrar Duly approved by the guidance counselor. Duration: 9 minutes


Step

Applicant/Client

Service Provider


Person In-Charge

Fees

Form

1

Present admission slip approved by the guidance counselor to the campus nurse/medical staff.

Receive admission slip and verify if applicant is qualified for enrolment.

2 minutes

Campus Nurse

None

Admission slip

2

Undergo basic medical check-up to be administered by the campus nurse or medical staff.

Conduct medical check-up to the applicant. Note down adverse observations if there is any.

5 minutes

Campus Nurse

None

Admission slip

3

Request the campus nurse to return the approved admission slip and proceed to the Office of the Campus Registrar.

Approve and returne the applicant’s admission slip if found physically and mentally healthy to study.

2 minutes

Campus Nurse

None

Admission slip

END OF TRANSACTION

48

SAN ISIDRO CAMPUS

SERVICE PROVIDER: ACCOUNTING OFFICE ASSESSMENT/PAYMENT OF STUDENTS’ FEES Schedule of availability of service: During the enrolment period Monday to Friday, 8:00 A.M. to 5:00 P.M. without noontime break Who may avail of the service? All students who have qualified for enrolment. What are the requirements? Duly accomplished and approved Preliminary Registration Form 1-a; Student Clearance (for old students) (Cashier’s, registrar’s and student’s copy of the form) Duration: 9 minutes


Step

Applicant/Client

Service Provided


Person In-Charge

Fees

Form

1

Present the duly accomplished and approved certificate of registration for evaluation and assessment of fees by the assigned accounting personnel.

Receive duly accomplished Preliminary Reg. Form 1-A, and assess fees for payment.

2 minutes

Accounting Clerk

As assessed

NEUST Pre-Registration Assessment Form

2

Pay required fees to the cashier or his/ her duly authorized representative.

Receive payment & issue official receipt (Form 51). File cashier’s copy of COR.

4 minutes

Cashier or his/her duly authorized representative

As assessed

Accountable Form No. 51

3

Receive O.R. and Request return of registrar’s and student’s copy of Pre-registration/ Assessment Form and proceed to the Office of the Campus Registrar.

Return student’s and registrar’s copy of the Pre-Registration/ Assessment Form to the client/ applicant.

3 minutes

Clerk In-Charge

None

NEUST COR (Registrar’s and Student’s Copy)

END OF TRANSACTION

49

SAN ISIDRO CAMPUS

SERVICE PROVIDER: ACCOUNTING OFFICE

RE-ASSESSMENT/PAYMENT OF STUDENTS’ FEES (FOR THOSE SEEKING SCHOLARSHIP GRANTS/BENEFITS)

Schedule of availability of service: During the enrolment period Monday to Friday, 8:00 A.M. to 5:00 P.M. without noontime break Who may avail of the service? All students seeking scholarship grants/benefits. What are the requirements? Duly accomplished and approved Pre-Registration/ Assessment Form. Supporting documents for scholarship. Approved application for scholarship. Duration: 12 minutes


Step

Applicant/Client

Service Provider


Person In-Charge

Fees

Form

1

Present the duly accomplished and approved certificate of registration to the assigned accounting personnel.

Receive duly accomplish and approve Pre-registration form. Verified if applicant is entitled to scholarship grant/ benefit. Re-assess tuition and other fees.

5 minutes

Accounting clerk

As assessed

NEUST Pre-assessed Reg. Form and supporting documents for scholarship.

2

Pay required fees to the cashier or his/ her duly authorized representative.

Receive payment & issue official receipt (Form 51). File cashier’s copy of COR.

4 minutes

Cashier or his/her duly authorized representative.

As assessed

Accountable Form No. 51.

3 Request return of registrar’s and student’s copy of Re-assessed Reg. Form and proceed to the Office of the Campus Registrar.

Return the registrar’s and student’s copy of the Re-issued Reg. Form to the client/applicant.

3 minutes

Clerk In-Charge in the Acctg. Office

None

NEUST COR (Registrar’s and Student’s copy)

END OF TRANSACTION

50

SAN ISIDRO CAMPUS

SERVICE PROVIDER: ACCOUNTING OFFICE ISSUANCE OF EXAMINATION PERMITS (During the mid-term and final examinations for college and graduate students and Quarterly periodic examinations for high school students). Schedule of availability of service: During examination periods Monday to Friday, 8:00 A.M. to 5:00 P.M. without noontime break. Who may avail of the service? All students who will take periodic examinations. (High school, college and graduate students). What are the requirements? Identification card, previous receipts, and clearance (for the final examinations). Duration: 10 minutes


Step

Applicant/Client

Service Provider


Person In-Charge

Fees

Form

1

For student with unpaid balance Pay the required fees to the cashier or his/her duly authorized representative. (At least 50% of total fees for the mid-term and full payment for the final)

Receive payment & issue official receipt (Form 51). Record payment made on student’s assessment card.

6 minutes

Cashier or his/her duly authorized representative

50% of total fees for the mid-term and full payment for the final

Accountable Form No. 51

2

Ask for present O.R.; I.D. and clearance and request the issuance of examination permit from the receiving officer.

Issued the appropriate examination permit.

4 minutes

Clerk In-Charge In the Acctg. Office

None

Mid-term or final examination permit

END OF TRANSACTION

51

SAN ISIDRO CAMPUS

Monday to Friday 8:00 AM - 4:00 PM without noon break

Who May Avail of the Service: All students of the university

What Are the Requirements: Identification Card and Assessment Form




Step Applicant/Client Service Provider (Under Normal Person in Charge Fees

Circumstances)

1 Present the Assessment Form and Received and review if the 2 mins Cashier as NEUST Assessment Form

Identification Card asssessment form is properly assessed and Identification Card

signed/assessed

2 Payment of Fees Check the money, process the 5 mins Cashier Accountable Form No. 51

payment and issue the official

receipt

3 Proceed to the Registrar's Office for the

Certificate of Registration (COR)

Form

END OF TRANSACTION

52

SAN ISIDRO CAMPUS

SERVICE PROVIDER : CASHIERS OFFICE


Schedule of Availability of Service: During Enrolment and Examination Period

Monday to Friday 8:00 AM - 4:00 PM without noon break

Who May Avail of the Service: All students of the university

What Are the Requirements: Identification Card and Assessment Form

Duration: 7 minutes



Step Applicant/Client Service Provider (Under Normal Person in Charge Fees

Circumstances)

1 Present Identification Card (ID) Receive ID and check student's 2 mins Cashier NEUST ID

ledger

2 Payment of Unpaid fees / Balance Process the payment and 3 mins Cashier as Accountable Form No. 51




Examination only)

Form

END OF TRANSACTION

53

SAN ISIDRO CAMPUS

NEUST-COLLEGE ADMISSION TEST SERVICE PROVIDER : REGISTRAR'S OFFICE SCHEDULE OF AVAILABILITY OF SERVICE

: Monday -Friday 8:00 AM - 12:00 NN and 1:00 PM - 5:00 PM - Without Noontime Break

WHO MAY AVAIL OF THE SERVICE All High School Graduates WHAT ARE THE REQUIREMENTS 1. Photo Copy of Report Card 2. Certification of Good Moral Character 3. 2x2 ID pictures (2 copies) 4. Entrance Exam Fee DURATION 25 minutes

STEP NO.

APPLICANTS/CLIENTS SERVICE PROVIDER DURATION OF

SERVICE OFFICE/PERSON RESPONSIBLE

FEES FORM

1 Present receipt of Testing fee to the

Testing Center Verify the receipt with the ID of the applicant 10 seconds

Mrs. Adela M. De Leon 160

Registrar, San Isidro

Campus

2

Fill-up CAT application form and submit together with all the

requirements and wait for exam permit.

Check application form and all requirements submitted by applicant

2 minutes Mrs. Adela M. De Leon

Registrar, San Isidro Campus

CAT

Application Form

3 Come back on the assigned date,

time Verify the examination permit and ID of the

examinee 10 seconds

Mrs. Adela M. De Leon Registrar, San Isidro

Campus

and venue of examination.

4 Checking of the test paper. Test papers will be checked individually in

the Main Campus

2 minutes for Dr. Melissa Belinda P. Faronilo

Head, Testing Center

each paper

5 Return for the CAT result after 2

weeks.

Result of examination will be posted in the Bulletin board.

1 minute Dr. Melissa Belinda P.

Faronilo Head, Testing Center

END OF TRANSACTION

54

SAN ISIDRO CAMPUS

SERVICE PROVIDER : REGISTRAR'S OFFICE

ISSUANCE OF DOCUMENT FROM THE OFFICE OF THE CAMPUS REGISTRAR SCHEDULE OF AVAILABILITY OF SERVICE : Monday -Friday 8:00 AM - 12:00 NN and 1:00 PM - 5:00 PM - Without Noontime Break

WHO MAY AVAIL OF THE SERVICE : All students except newly graduates

WHAT ARE THE REQUIREMENTS : Clearance from money and property accountability

: Official Receipt

: If the request is filed through a representative an AUTHORIZATION LETTER and/ or SPECIAL POWER OF

ATTORNEY (SPA) ; and one (1) valid ID of the student and the representative

DURATION :One (hour) and 12 minutes

STEP NO.

APPLICANTS/CLIENTS SERVICE PROVIDER

DURATION OF

OFFICE/PERSON RESPONSIBLE

FEES FORM

SERVICE

1 Secure request form and clearance from the Office of the Campus Registrar

Issue clearance form and check if the students Form 137 is already submitted, if not advise the student to get a request form for Form 137

2 minutes Clerk assigned at

the Registrar's Office

None Clearance form and

Request for Form 137 if necessary

2 Fill-in all the items in the clearance form & have it signed by the concerned authorities/offices.

Sign the form if the applicant is free from any obligation

30 minutes Cashier's Staff

Clearance Form

55

SAN ISIDRO CAMPUS SERVICE PROVIDER : REGISTRAR'S OFFICE




: Official Receipt




STEP APPLICANTS/CLIENTS SERVICE PROVIDER

DURATION OF OFFICE/PERSON FEES FORM

NO. SERVICE RESPONSIBLE

3 Pay the corresponding fee at the Cashier's Office

Process payment and issue Official Receipt of payment (OR)

5 minutes Cashier's Staff OTR - 50.00/page Order of Payment/

CERTIFICATION 10.00/page Clearance Form

1.cert. of grades

2.cert. of status

3. good moral

4. honorable dismissal

5. cert. of no scanner

6. authentication

7. permit to cross-enroll form

8. cert. units earned

EVALUATION - 5.00/each

PROSPECTUS - 5.00/each

CHANGE OF MATRICULATION - 10.00/subject

COMPLETION FORM - 15.00/subject

CAV - 50.00/EACH

DIPLOMA : First Issue - 50.00/each

Re-Issuance - 100.00/each

56

SAN ISIDRO CAMPUS SERVICE PROVIDER : REGISTRAR'S OFFICE




: Official Receipt







4

Submit the duly accomplished clearance form, Form 137 (if

advised to secure such) and OR of payment at the designated

Registrar’s window.

Receive/review accomplished clearance form and forward to the designated

clerk. The clerk will check, update and evaluate the record of the student if all the requirements were complied with.


the window

5 Wait for the issuance of claim stub.

Review accomplished clearance form. Schedule the releases of the request

and issue the claim stub to the student/client.(Within 10 working days from the date of receipt, the requested

record will be available EXCEPT for prospective graduates.) Forward to the

concerned clerk the aforementioned document and do what is being

requested.


the window Claim Stub

END OF TRANSACTION

57

SAN ISIDRO CAMPUS ENROLMENT FOR QUALIFIED FIRST YEAR COLLEGE STUDENTS

SERVICE PROVIDER : REGISTRAR'S OFFICE SCHEDULE OF AVAILABILITY OF SERVICE : Monday -Friday 8:00 AM - 12:00 NN and 1:00 PM - 5:00 PM - Without Noontime Break

WHO MAY AVAIL OF THE SERVICE :Incoming First Year College Students (High School Graduates)

WHAT ARE THE REQUIREMENTS :Report Card (High School Card)

:2 x 2 ID Picture (3 Copies)

:NSO Birth Certificate

Matriculation Fees


STEP NO.

APPLICANTS/CLIENTS SERVICE PROVIDER DURATION

OF SERVICE


FEES FORM

1 Secure admission slips from Testing Office Issue and sign admission slip

5 minutes Testing Office

Admission Slip

2 Proceed to the Guidance Office for interview and submit 2 x 2 ID picture.

Interview and receive picture; Sign admission slip 10 minutes Guidance Office

3 Report to the Campus Nurse for Health evaluation/medical history.

Evaluate and record medical history of the student and sign admission slip.

15 minutes Campus Nurse

4

Present your approved admission slip to the enrolling teacher & secure an accomplished preliminary form

Issue preliminary form 5 minutes Assigned

Enrolling Teacher

Preliminary Form

6

Present the duly accomplished enrolment form to the assigned faculty/personnel for assessment of fees.

Assess Fees 5 minutes Cashier's Office

7 Pay your fees at the Cashier's Office.

Issue Official Receipt 10 minutes Cashier's Office As Assessed

8

Present receipt of payments and students Preliminary forms form to the Registrar's Office and secure C.O.R.

Receive approved preliminary forms and issue C.O.R. 10 minutes Registrar's Office

Student's Copy and C.O.R.

END OF TRANSACTION

58

SAN ISIDRO CAMPUS ENROLMENT FOR OLD COLLEGE STUDENTS


WHO MAY AVAIL OF THE SERVICE Old College Students

WHAT ARE THE REQUIREMENTS 1. Class cards

2. Clearance

DURATION 37 minutes

STEP NO.


OF SERVICE


FEES FORM

1

Present your clearance for the previous semester to the enrolling teacher. Secure and accomplished preliminary registration forms.

Issue preliminary form 5 minutes Assigned Enrolling

Teacher None Preliminary forms

2 Present the duly accomplished preliminary registration forms to the enrolling teacher for approval.

Approved preliminary form 5 minutes

Assigned Enrolling Teachers

Preliminary forms

3 Present the duly accomplished registration forms to the enrolling teacher for approval.

Approved registration forms 2 minutes Assigned Enrolling

Teacher

Preliminary Forms

4

Present the Pre-Registered/Assessment forms to the assigned personnel for the assessment of fees.

Assess Fees 5 minutes Assigned Faculty

or Personnel

Pre-Registered Form/ Assessment Form

5 Pay your fees at the Cashier's office. Issue Official Receipt 10 minutes Cashier's Office As Assessed Official Receipts

6

Present receipt of payments & students registration forms to the Registrar's Office and secure Certificate of Registration

Received approved Preliminary forms and issue C.O.R.

10 minutes Registrar's Office

Student's Copy and Certificate of Registration

END OF TRANSACTION

59

SAN ISIDRO CAMPUS ENROLMENT FOR QUALIFIED FIRST YEAR HIGH SCHOOL STUDENTS

SERVICE PROVIDER : REGISTRAR'S OFFICE

SCHEDULE OF AVAILABILITY OF SERVICE : Monday -Friday 8:00 AM - 12:00 NN and 1:00 PM - 5:00 PM - Without Noontime Break

WHO MAY AVAIL OF THE SERVICE Elementary School Graduates

WHAT ARE THE REQUIREMENTS 1. Report Card/Form 137

2. 2x2 ID pictures (3 copies)

3. NSO Birth Certificate

4. Matriculation Fees

DURATION 58 minutes

STEP NO.


OF SERVICE


FEES FORM

1 Secure admission slips from Testing Office

Issuance and sign admission slip 5 minutes Testing Office

Admission Slip

2 Proceed to the Guidance Office for interview and submit 2 x 2 ID picture.

Interview and receive picture; Sign admission slip.

10 minutes Guidance Office

Clearance Form

3 Report to the Campus Nurse for Health evaluation/medical history.

Evaluate and record medical history of the student and sign admission slip.

15 minutes Campus Nurse

4 Present your approved admission slip to the enrolling teacher & secure an accomplished enrolment form.

Issue enrolment forms 10 minutes Assigned Enrolling

Teacher

Enrolment Forms

5

Present the duly accomplished enrolment forms to the assigned faculty/personnel for assessment of fees.

Assess fees 5 minutes Faculty / Personnel

Assigned

Enrolment Forms


Issue Official Receipt (O.R.) 10 minutes Cashier's Office As Assessed

7

Present receipt of payments and students enrolment forms to the Registrar's Office and secure certificate of registration.

Receive approve registration forms and issue certificate of registration.


Certificate of Registration

END OF TRANSACTION

60

SAN ISIDRO CAMPUS ENROLMENT FOR QUALIFIED OLD HIGH SCHOOL STUDENTS


WHO MAY AVAIL OF THE SERVICE Old High School Students

WHAT ARE THE REQUIREMENTS 1. Report Card/Form 138

2. Clearance

DURATION 25 minutes

STEP NO.

APPLICANTS/CLIENTS SERVICE PROVIDER

DURATION OF


FEES FORM

SERVICE

1

Present your Report Card (Form 138) and clearance for the previous S.Y. to the enrolling teacher and secure enrolment registration forms for you to accomplish.

Examine card and issue enrolment / registration forms

5 minutes Assigned Enrolling

Teacher None Enrolment Forms

2 Present the duly accomplished enrolment registration forms to the enrolling teacher for approval.

Approve Enrolment forms 2 minutes Assigned Enrolling

Teacher None Enrolment Forms

3

Present the approved registration form to the assigned personnel for the assessment of fees.

Assess Fees 5 minutes Assigned Personnel

None Enrolment Forms


Issue Official Receipt 10 minutes Cashier's Office As Assessed Enrolment Forms

5

Present receipt of payments and students registration forms to the Registrar's Office and secure certificate of registration.

Receive approve registration forms and issue certificate of registration.


Certificate of Registration

END OF TRANSACTION

61

SAN ISIDRO CAMPUS

RE-ASSESSMENT OF SCHOLARS OLD AND NEW STUDENTS IN THE COLLEGE LEVEL


WHO MAY AVAIL OF THE SERVICE All College Students

WHAT ARE THE REQUIREMENTS 1. Report Card/Certification of Grades

2. Certificate of Scholarship from sponsors

DURATION 30 minutes




1

Present the duly accomplished enrollment and assessment forms and certificate of scholarship. Submit all the requirements for Scholarship testing center.

Certification of scholarship 10 minutes Prof. Rita C.

Cajucom None Certification of Scholarship

2

Present the signed enrollment forms and certificate of scholarship to the accounting office- for reassessment of the scholarship.

Assess Fees 10 minutes Cahier's Office

Enrolment Forms

3 Pay your fees at the cashier's office. Issue Official Receipt 10 minutes Cahier's Office As Assessed

END OF TRANSACTION

62

APPLICATION FOR COLLEGE ADMISSION TEST (GABALDON CAMPUS)

Schedule of Availability of Service: Monday-Friday 8:00am – 5:00pm No Noontime Break

Who may avail of the Service: High School Graduates from different high schools.

What are the requirements:

1. 4 pcs. 2x2 picture 2. Xerox copy of High School Report Card (Form 138)

Duration: 9 minutes


Step Applicant/Client Service Provider Duration of Activity

(Under Normal Circumstances)

Person in Charge

Fees Form

1 Pay CAT Fee Receives payment and issues Official Receipt (OR)

3 minutes Cashier (Mrs. JV Cunanan)

160.00 CAT Application Form

2 Pass filled application form

Process Application form and issue test permit for examination

3 minutes Head Testing (Mrs. AM Elegado)

3 Take College Admission Test as scheduled.

Administer Examination 1 hour Faculty Proctor

4 Get CAT result Issue CAT Result 3 minutes Head, Testing (Mrs. AM Elegado)

END OF TRANSACTION

63

ASSESSMENT OF SCHOOL FEES (GABALDON CAMPUS)


Who may avail of the Service: Students

What are the requirements: Assessment Form





Person in Charge Fees Form

1 Bring Certificate of Registration to the Accounting Office for Assessment of School Fees

Assess School Fees 5 minutes Accounting (Mrs. AG Subido)

Assessment Form

2 Bring Assessment Form to the Cashier for Payment

Issues Official Receipt and Receives Payment


School Fees

Assessment Form

END OF TRANSACTION

64

RECEIVING PAYMENTS AND ISSUANCE OF OFFICIAL RECEIPT (GABALDON CAMPUS)



What are the requirements: Assessment Form

Duration: 7 minutes





1 Bring assessment form to the Cashier for payment of Fees

Issues Official Receipt and receives payment


School Fees

Assessment Form

2 Return the Assessment form to the Accounting Office

Accept and keep the Assessment form

2 minutes Accounting (Mrs. AG Subido)

Assessment Form

END OF TRANSACTION

65

ENROLMENT OF COLLEGE STUDENTS (2ND SEMESTER) (GABALDON CAMPUS)


Who may avail of the Service: Old Students

What are the requirements: Class Cards with grades (Ist Semester) Duration: 25 minutes





1 Present Class Cards with grades

Issue Preliminary Registration Form 3 minutes Enrolling Instructor

Preliminary Registration Form

2 Fill up Preliminary Registration Form (see bulletin board for schedule of classes)

Check Preliminary Registration Form and Issued Certification of Registration

5 minutes Enrolling Instructor

Certification of Registration Form

3 Fill up Certification of Registration

Check and sign the Certification of Registration

3 minutes Enrolling Instructor

4 Proceed to Accounting Office for Assessment of Fees

Process Registration form and assess School Fees


School Fees

Assessment Form

5 Bring Assessment Form to the Cashier for Payment of Fees

Receives payment and issues Official Receipt (OR)


Assessment Form

6 Return to the Registrar and present Certification of Registration

Issues Class Cards and Student’s Copy of Registration

4 minutes Registrar’s Office (Mrs. RD Peralta/SG Alvarez)

Certification of Registration

END OF TRANSACTION

66

ENROLMENT OF FRESHMEN HIGH SCHOOL STUDENTS (GABALDON CAMPUS)


Who may avail of the Service: Elementary Graduates from different elementary schools


1. 4 pcs. 2x2 picture 2. Original copy of Report Card (Form 138)

Duration: 5 minutes

How to avail of the service: Step Applicant/Client Service Provider Duration of Activity



1 Get Admission Test Result and present for Medical/Physical Examination

Examine the health condition of the applicant and sign the admission slip.

10 minutes Nurse (mrs. LC Manabat)

Medical Form

2 Present Admission Form duly signed by the school nurse and other requirements.

Issue Registration Form 3 minutes Registrar’s Office (Mrs. RD Peralta/Mrs. SG Alvarez)

Registration Form

3 Fill up Registration Form

4 Bring duly accomplished Registration Form to the Accounting Office for Assessment of School Fees

Receive Registration Form and assess school Fees


5 Bring Assessment Form to the Cashier’s Office for Payment of Fees

Issues Official Receipt and Receive Payment

3 minutes Cashier (mrs. JC Cunanan)

School Fees

Registration Form

6 Return the Registration Form to the Registrar’s Office

Accept the Registration form and stamped “Enrolled”

3 minutes Registrar’s Office (Mrs. RD Peralta/Mrs. SG Alvarez)

END OF TRANSACTION

67

ENROLMENT OF FRESHMEN COLLEGE STUDENTS (Ist Semester) (GABALDON CAMPUS)


Who may avail of the Service: High School Graduates who have taken and passed the CAT


1. 4 pcs. 2x2 picture 2. Original Copy of Form 138/High School Report Card 3. Certification of Good Moral Character






1 Get CAT Result and present for Medical/Physical Examination

Examine the health condition of the applicant and sign at the admission slip afterwards.

10 minutes Nurse (Mrs. LC Manabat) Medical Form

2 Present Admission Form duly signed by the school nurse and other requirements

Issue preliminary registration form 3 minutes Registrar’s Office (Mrs. RD Peralta/Mrs. SG Alvarez)

Preliminary Registration Form

3 Fill up Preliminary Registration Form (see bulletin board for schedule of classes)

Check Preliminary Registration Form and Issue Certification of Registration


Certification of Registration)

4 Fill up Certification of Registration

Check and sign the Certification of Registration


5 Proceed to Accounting Office for Assessment of Fees

Process Registration form and Assess School Fees


School Fees

Assessment Form

5 Bring Assessment Form to the Cashier for Payment of Fees

Receives payment and issues Official Receipt (OR)

5 minutes Cashier (Mrs JV Cunanan)

Assessment Form

6 Return to the Registrar and Present Certificate of Registration

Issues Class Cards and Student’s Copy of Registration


Certification of Registration

END OF TRANSACTION

68

ISSUANCE OF OFFICIAL TRANSCRIPT OF RECORDS (GABALDON CAMPUS)



What are the requirements: Clearance Duration: 45 minutes





1 Secure Clearance Issue clearance 2 minutes Registrar’s Office (Mrs. RD Peralta/Mrs. SG Alvarez)

Student Clearance

2 For Signature of the following: 1. Director, Acad. Affairs 2. Adviser 3. Budget Officer 4. Cashier 5. Librarian

Signatories

3 Present duly signed clearance to the Registrar’s Office

Encode OTR Check OTR Print OTR

25 minutes 10 minutes 2 minutes

Registrar’s Office (Mrs. RD Peralta/Mrs. SG Alvarez)

4 Pay OTR Fee Issues Official Receipt and Receive Payment


50.00/page

4 Claim Official Transcript of Records Issue OTR 3 minutes Registrar’s Office (Mrs. RD Peralta/Mrs. SG Alvarez)

END OF TRANSACTION

69

MAIN CAMPUS LIBRARY

NAME OF OFFICE ----------------- LIBRARY/ Main

SECTION ----------------- Reference Section

Type of Service ----------------- Readers Services/ Library instruction

Schedule of Availability

Of Service ---------------- Monday to Friday 8:00 am to 5:00 pm no noon break

Who may avail of

The Services ----------------- All bonafide students of NEUST University officials, all faculty and staff, members of other

Education Institution, Scholars visiting the University and Alumni of NEUST.

What are the Requirements ---------------- For the students, Library Card and School ID, for the University Officials, Faculty and employees

School Identification Cards, for the members of other Education institution endorsement letter from their

librarian together with their School Identification Card, For other visiting users and alumni members

Valid Identification Card.

Step Library User / Client Services Provided Response Time Person Responsible

1. Write name at the logbook upon entrance to the

Library

2.Present Borrowers Card to the assigned librarian


Library.

2. Present endorsement letter from their School

heads or from librarian to the assigned staff.

Write name at the logbook upon entrance to the

Library.

Present valid Identification card to the assigned staff.


Library.

Present valid Identification card to the assigned

staff.

Bonafide students of

NEUST

Users from

neighboring Schools

and other education

institution

School Officials,

faculty and staff of

NEUST

Other visiting users,

alumni of NEUST.

Assistance to reference query.

Assistance in borrowing of books and

other Library materials



other Library materials.







8:00 am to 5:00 pm

No Noon Break

8:00 am to 5:00 pm

No Noon Break

8:00 am to 5:00 pm

No Noon Break

8:00 am to 5:00 pm

No Noon Break

Mrs. Gloria F. Felipe




END OF TRANSACTION

70


SECTION ----------------- Filipiñana Section

Type of Service ---------------- Readers Services


Of Service ---------------- Monday to Friday 8:00 am to 5:00 pm No noon break

Who may Avail of

The Services ------------------ All bonafide students of NEUST, University officials, all faculty and staff, members of other

Education Institution, Scholars visiting the University and alumni of NEUST.


School Identification Card, for the members of other Education institution endorsement letter from their

Librarian together with their School Identification Card. For other visiting users and alumni members

Valid Identification Card

.



Library.

2. Present Borrowers Card to the assigned staff.


Library.

2. Present endorsement letter t from their School

heads or from the librarian to the assigned staff.

1.Write name at the logbook upon entrance to the

Library

2. Present valid Identification card to the assigned

staff.


Library


staff.


NEUST

Users from neighboring

Schools and other

education institution.

School Officials,


NEUST


alumni of NEUST

Assistance to library users in searching

for books that deals with Filipiniana .



Assistance in searching of books that

deals with Filipiniana



Assistance in searching of books that

deals with Filipiniana.


other Library material



8:00 am to 5:00 pm

No Noon Break

8:00 am to 5:00 pm

No Noon Break

8:00 am to 5:00 pm

No Noon Break

8:00 am to 5:00 pm

No Noon Break





END OF TRANSACTIONS

71


SECTION ----------------- Reserve Section




Who may Avail of

The Services ------------------ All bonafide students of NEUST, University officials, all faculty and staff ,members of other






.



Library.



Library

2. Present endorsement letter to from their School



Library.


staff.


Library.


staff.


NEUST


Schools and other


School Officials,


NEUST


alumni of NEUST.

Assistance in borrowing

of books and other

Library materials.

Assistance in searching of needed

information in the circulation section


other Library material.



8:00 am to 5:00 pm

No Noon Break

8:00 am to 5:00 pm

No Noon Break

8:00 am to 5:00 pm

No Noon Break

8:00 am to 5:00 pm

No Noon Break





END OF TRANSACTION

72


SECTION ----------------- Circulation Section




Who may Avail of







.



Library



Library

2. Present endorsement letter from their School heads

to the assigned staff.


Library



Library.



NEUST


Schools and other


School Officials, faculty

and staff of NEUST


alumni of NEUST



Assistance in searching of needed

information in the reserve section


other Library material.



8:00 am to 5:00 pm

No Noon Break

8:00 am to 5:00 pm

No Noon Break

8:00 am to 5:00 pm

No Noon Break

8:00 am to 5:00 pm

No Noon Break





END OF TRANSACTION

73


SECTION ----------------- Periodicals Section




Who may Avail of









Library



Library


or from the librarian to the assigned staff.


Library.


staff.


Library


staff.


NEUST


Schools and other



and staff of NEUST


alumni of NEUST.


of Newspapers, Journal subscription

and magazines.

Assistance in searching of materials in

Vertical File Collection.



and magazines.

Assistance in searching of materials in

Vertical File Collection.



and magazines



and magazines

8:00 am to 5:00 pm

No Noon Break

8:00 am to 5:00 pm

No Noon Break

8:00 am to 5:00 pm

No Noon Break

8:00 am to 5:00 pm

No Noon Break





END OF TRANSACTION

74


SECTION ----------------- Graduate School Section




Saturday 8:00 am to 5:00 pm


Education Institution, Scholars visiting the University and alumni of NEUST.





.Step Library User / Client Services Provided Response Time Person Responsible


Library



Library


or from the librarian to the assigned staff.


Library.


staff.


Library


staff.

Graduate Students of

NEUST


Schools and other



and staff of NEUST


alumni of NEUST.

Assist readers in the Graduate School

Section.



Assistance in searching of the needed

topics of the users.








topics of the users

8:00 am to 5:00 pm

No Noon Break

8:00 am to 5:00 pm

No Noon Break

8:00 am to 5:00 pm

No Noon Break

8:00 am to 5:00 pm

No Noon Break

Consuelo J. Estigoy

Consuelo J. Estigoy

Consuelo J. Estigoy

Consuelo J. Estigoy

END OF TRANSACTION

75

NAME OF OFFICE ----------------- LIBRARY

SECTION ----------------- Engineering Library




Who may Avail of





librarian together with their School Identification Card. For other visiting users and alumni members



1. Write name at the logbook upon entrance to

the Library.



the Library.




the Library.

2. Present valid Identification card to the

assigned staff.


the Library.

2.Present valid Identification card to the assigned

staff


NEUST.

Users from

neighboring Schools

and other education

institution.

School Officials,

faculty and staff

of NEUST


alumni of NEUST.

Assist readers in Engineering Library













8:00 am to 5:00 pm

No Noon Break

8:00 am to 5:00 pm

No Noon Break

8:00 am to 5:00 pm

No Noon Break

8:00 am to 5:00 pm

No Noon Break

Mrs. Aurea Tangunan

Mrs. Aurea Tangunan

Mrs. Aurea Tangunan

Mrs. Aurea Tangunan

END OF TRANSACTION

76


SECTION ----------------- College of Industrial Technology Library




Who may Avail of


Education Institution Scholars visiting the University and Alumni of NEUST.





.Step Library User /

Client

Services Provided Response Time Person Responsible


Library



Library

2. Present the endorsement letter from their School

heads or from the Librarian to the assigned staff.


Library


staff.


Library

2.Present valid Identification card to the assigned

staff


NEUST

Users from

neighboring Schools

and other education

institution.

School Officials,


NEUST


alumni of NEUST.

Assist readers in CIT Library








topics of the users





8:00 to 5:00 pm

No Noon Break

8:00 to 5:00 pm

No Noon Break

8:00 to 5:00 pm

No Noon Break

8:00 to 5:00 pm

No Noon Break

Ms. Pastora Y. Sta. Ana




END OF TRANSACTION

77


SECTION ----------------- SUMACAB CAMPUS




Who may Avail of


Education Institution and Scholars visiting the University and Alumni of NEUST.







Library.



Library

2. Present the endorsement letter from their School



Library.


staff.


Library.


staff.


NEUST, Sumacab

Campus


Schools and other



and staff of NEUST


alumni of NEUST.

Assist readers in Sumacab Campus

Library








topics of the users





8:00 to 5:00 pm

No Noon Break

8:00 to 5:00 pm

No Noon Break

8:00 to 5:00 pm

No Noon Break

8:00 to 5:00 pm

No Noon Break

Consuelo Cristobal

Mrs. Ma. Daisy S.

Taberna

Consuelo Cristobal

Mrs. Ma. Daisy S.

Taberna

END OF TRANSACTION

78


SECTION ----------------- San Isidro Campus




Who may Avail of









the Library.



the Library.



1.Write name at the logbook upon entrance to

the Library


assigned librarian.


the Library.


assigned staff.


NEUST, San Isidro

Campus


Schools and other


School Officials,


NEUST


alumni of NEUST.

Assist readers in San Isidro Campus

Library













8:00 to 5:00 pm

No Noon Break

8:00 to 5:00 pm

No Noon Break

8:00 to 5:00 pm

No Noon Break

8:00 to 5:00 pm

No Noon Break

Carlito Garcia Jr.

Carlito Garcia Jr.

Carlito Garcia Jr.

Carlito Garcia Jr.

END OF TRANSACTION

79


SECTION ----------------- Atate Campus




Who may Avail of


Education Institution Scholars visiting the University alumni of NEUST.





.


1. Write name at the logbook upon

entrance to the Library

2. Present Borrowers Card to the

assigned staff.

1. Write name at the logbook upon


2. Present endorsement letter from

their School heads or from the

librarian to the assigned staff.

1.Write name at the logbook upon


2.Present valid Identification card to

the assigned staff

1.Write name at the logbook upon


2.Present valid Identification card to

the assigned staff


NEUST, Atate Campus


Schools and other


School Officials,


NEUST


alumni of NEUST.

Assist readers in Atate Campus

Library













8:00 to 5:00 pm

No Noon Break

8:00 to 5:00 pm

No Noon Break

8:00 to 5:00 pm

No Noon Break

8:00 am to 5:00 pm

No Noon Break

Mrs. Adelaida De

Guzman

Mrs. Adelaida De

Guzman

Mrs. Adelaida De

Guzman

Mrs. Adelaida De

Guzman

END OF TRANSACTION

80


SECTION ----------------- Fort Magsaysay Campus




Who may Avail of


Education Institution Scholars visiting the University and Alumni members.





.


1. Write name at the logbook

upon entrance to the Library.


assigned staff.


upon entrance to the Library

2. Present endorsement letter

from their School heads or from

the librarian to the assigned staff.

1.Write name at the logbook


2. Present valid Identification

card to the assigned staff.



2.Present valid Identification

card to the assigned staff


NEUST, Fort

Magasaysay Campus

Users from

neighboring Schools

and other education

institution.

School Officials,


NEUST


alumni of NEUST.

Assist readers in Fort Magsaysay

Campus Library













8:00 am to 5:00 pm

No Noon Break

8:00 am to 5:00 pm

No Noon Break

8:00 am to 5:00 pm

No Noon Break

8:00 am to 5:00 pm

No Noon Break

Mrs. Angelita Masa

Mrs. Angelita Masa

Mrs. Angelita Masa

Mrs. Angelita Masa

END OF TRANSACTION

81


SECTION ----------------- Gabaldon Campus




Who may Avail of







.





assigned staff.



2. Present endorsement letter t

from their School heads to the

assigned staff.



2. Present valid Identification

card to the assigned staff..

Write name at the logbook upon

entrance to the library.

Present valid Identification card



NEUST, Gabaldon

Campus


Schools and other


School Officials,


NEUST


alumni of NEUST

Assist readers in Gabaldon Campus

Library.













8:00 am to 5:00

pm

No Noon Break

8:00 am to 5:00

pm

No Noon Break

8:00 am to 5:00

pm

No Noon Break

8:00 am to 5:00

pm

No Noon Break

Mrs. Nancy Arenas

Mrs. Nancy Arenas

Mrs. Nancy Arenas

Mrs. Nancy Arenas

82

ANTI- FIXER CAMPAIGN

LABANAN ANG FIXERS!

The Anti-Red Tape Act (RA 9845) imposes stiff penalties on fixers. Imprisonment of as long as six (6) years, or a fine of up to P 200,000.00 or both.

WELCOME FIXERS

RA 9845

VIOLATORS

SS

83

Report the fixer/s name, address, location of government office, date and type of transaction to the following:

OFFICE OF THE OMBUDSMAN:

0926-699-4703 02-927-4102 02-927-2404

CIVIL SERVICE COMMISSION:

917-839-8272 02-932-0111

CIVIL SERVICE COMMISSION, NUEVA ECIJA FIELD OFFICE 044-463-4666

84

FEEDBACK FORM (Pananaw o Puna)

Please let us know how we have served you. You may use this form for compliments, complaints, or suggestions. Simply check the corresponding box (Ipaaalam po ninyo sa amin kung paano naming kayo napaglingkuran. Maaring gamitin ito para sa papuri, reklamo, o mungkahi. Mangyaring i-tsek lamang ang kahong naayon.) Compliment Complaint Suggestion (Papuri) (Reklamo) (Mungkahi)

Person(s)/Unit/Office Concerned or Involved: _____________________________________________________________________________________________ (Mga) tao/pangkat/tanggapan na may kinalaman sa papuri, reklamo, o mungkahi)

Facts or Details Surrounding the Incident: (Kaganapan o detalyeng bumabalot sa pangyayari)

(Please use additional sheet if necessary) (Mangyaring gumamit ng karagdagang papel kung kinakailangan)

Recommendation(s)/Suggestion(s)/Desired Action from our Office (Rekomendasyon/Mungkahi/Nais na aksiyon mula sa aming tanggapan)

(Please use additional sheet if necessary) (Mangyaring gumamit ng karagdagang papel kung kinakailangan)

Name [Optional]_________________________________________________________Office/Agency:_____________________________________ (Pangalan) (Tanggapan/Ahensiya)

Address:_______________________________________________________________________________________________________________ (Tirahan)

Contact Number(s) (if any): __________________________________________ E-mail Address (if any) :__________________________________ (Telepono)

Signature: ________________________________________________________ Date: _________________________________________________ (Lagda) (Petsa)

85

Control No.: __________

Republic of the Philippines NUEVA ECIJA UNIVERSITY OF SCIENCE NAD TECHNOLOGY

Cabanatuan City ____________________ Date ________________________ ________________________ ________________________ Dear ___________________: This is to acknowledge receipt of your application/request regarding _______ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ With the following supporting documents, to wit:

1. ___________________________________________ 2. ___________________________________________ 3. ___________________________________________

_________________________ (Frontline Personnel) NEUST Citizen’s Charter form # 01

86

____________________ Date TO : ________________________ ________________________ ________________________ Nature/Subject of Comment/Suggestion/Complaint ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ____________________________________________________________. ________________________________ (Signature over Printed Name of Client)

NEUST Citizen’s Charter form # 02

87

Name of Frontliner : _________________________________

Office Visited : _________________________________ Service Availed : _________________________________

YES NO THE OFFICE a. Is the Office clean and orderly? b. Did you feel comfortable? c. Was there a long waiting line for customers?

THE FRONTLINERS

a. Is the employee in-charge available? b. Is the employee in-charge knowledgeable? c. Were your needs attended promptly?

THE REQUIREMENTS

a. Were you made aware of the requirements and fees you will pay? b. Were you given proper information on how to get all the requirements needed?

THE OFFICERS

a. Were the officer/s available? b. Did it take him/her long to sign the documents?

INFORMATION

a. Is the data/service complete? b. Is the data relevant to your request? c. Are the instructions clear and concise?

Other comments/suggestions: ________________________________________________________________________________ _________________________________________________________________________________________________________ _________________________________________________________________________________________________________

______________________________ Name of Client [Optional]

This form is at NEUST offices. Please return this to the officer-of-the-day or drop it to the suggestion box at the Public Assistance Counter. Thank You.


88

CLIENT FORM Pangalan ng Empleyado : _____________________________________ Petsa ng Transaksyon : _____________________________________ Tanggapan/Opisina : _____________________________________ Panuto/Instruksyon: Upang lalong mapag-ibayo ang serbisyo publiko ng NEUST, hinihingi po naming ang inyong pakiki-isa na sagutin ang mga susmusunod

na katanungan sa pamamgitan ng paglalagay ng marking tsek ( ) sa kaukulang kahon. Ang inyong mga katugunan ay mananatiling konpidensiyal.

UNANG BAHAGI

1. Siya ba ay may sapat na kaalaman sa kanyang ginagawang trabaho?

Pinakamataas Pinakamababa 10 8 6 4 2 2. Ikaw ba ay napaglingkuran ng sapat at maayos?

Pinakamataas Pinakamababa 10 8 6 4 2

IKALAWANG BAHAGI

1. Siya ba ay magaling mag-asikaso, nakangiti at palabati sa iyo?

Pinakamataas Pinakamababa 10 8 6 4 2 2. Siya ba ay lagi sa kanyang puwesto, nasa ayos at di nakikipagdaldalan, kumakain o may iba pang ginagawa habang

ikaw ay naghihintay? Pinakamataas Pinakamababa 10 8 6 4 2 3. Ang kanya bang puwesto ay malinis, maayos at walang hindi kanais-nais na mga bagay?

Pinakamataas Pinakamababa 10 8 6 4 2 4. Siya ba ay nasa tamang kasuotan at may ID bilang lingcod bayan?

Pinakamataas Pinakamababa 10 8 6 4 2 Mga Rekomendasyon; __________________________ ______________________________ ____________________________________________ Pangalan at Lagda ng Nagmarka (Optional) ____________________________________________ (Mangyari na pakihulog ito sa suggestion box sa Public Assistance Counter. Salamat Po)


89

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93

94

95

96

97

98

99

100

101

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Republic of the Philippines

NUEVA ECIJA UNIVERSITY OF SCIENCE AND TECHNOLOGY

General Tinio St., Cabanatuan City, Philippines

Telefax No. (044) 463-0226

Website: www.neust.edu.ph

OFFICE OF THE PRESIDENT

July 20, 2009

OFFICE ORDER

No.17, s. 2009

TO : THE STEERING COMMITTEE AND THE TECHNICAL

WORKING GROUP (TWG)/TASK FORCE FOR THE CITIZENS CHARTER

SUBJECT : TERMS OF REFERENCE

_________________________________________________________________

1. Pursuant to Anti Red Tape Act of 2007, otherwise known as Republic Act 9485, the Citizens Charter Team for NEUST was created through

Office Order no. 16, Series of 2009, enumerating therein the personnel who would form part of the Committee and the Task Force with the following

composition:

Steering Committee:

Chair: Dr. Hilario C. Ortiz

Members: D. Angel A. Pangilinan

Dr. Zenaida R. Guillasper

Mr. Reynaldo J. Morales

Engr. Virgilio N. Dulay

Ms. Lorna N. Ejar

Mr. Andres T. Cruz

Mr. Leon A. Torres

http://www.neust.edu.ph/

103

Task Force/TWG

Chair: Mrs. Eden D. Enrile

Co-Chair: Dr. Felocia M. Alegado

Members: Dr. Margarita Belinda V. Gamilla

Dr. Melissa Belinda P. Faronilo

Mr. Eduardo R. Guillasper, Jr.

Dr. Honorato P. Panahon

Ms. Sylvia Dg. Alvarez

Ms. Marie Rose P. Francisco

Ms. Adela M. De Leon

Mrs. Natividad A. Gonzales

Ms. Princesita DC Del Rosario

Mrs. Emiliana G. Pineda

1. In line with the above, and based on the suggested specifications of the Citizens Charter Team, enumerated below are the terms of reference

for both the Steering and the TWG/Task Force and the required information content of the published document of the Charter:

Terms of Reference for the Steering Committee

The Steering Committee shall perform the following functions:

a. Act as the University President’s Advisory Council on the overall direction and supervision of the implementation of the Citizens’ Charter initiative.

a. Assist the University President in setting the goals and objectives of the citizens’ initiative;

b. Assist the University President in the review and refinement of the Citizens’ Charter;

c. Lead in advocating and lobbying for the institutionalization of the Citizens Charter to the Board of Regents through an appropriate resolution.

104

Terms of Reference for the Task Force or TWG

Members of the Task Force or TWG shall perform the following functions:

a. Shall lead in the review of their frontline services in terms of procedure, requirements, charges and fees, in the setting of new service standards,

and in the conduct of consultative meetings with the consumers or beneficiaries of the services provided by their departments;

b. Be in charge of writing their offices’ new procedures, list of requirements, and schedule of charges and fees for submission to the Task Force/TWG Head;

c. The Task Force Head shall see to it that the standards and deadlines with regard to the Citizen Charter preparation are met, assume responsibility for the

review, consolidation and finalization of the published form of the Charter;

d. Review and consolidation of the department’s output as well as in the finalization of the Charter.

Required information content the published document of the Charter

a. Vision and Mission of the University;

b. Identification of Frontline Services;

c. The step-by-step procedure to obtain a particular service;

d. The officer or employee responsible for each step;

e. The maximum time to conclude the process;

f. Document to be presented by the client, with a clear indication of the relevance of said document;

g. The amount of fees if necessary;

h. The procedure for filing complaints in relation to requests and applications, including the names and contact details of the officials/channels to

approach for redress;

i. Allowable period for extension due to unusual circumstances, i.e. unforeseen events beyond the control of the agency; and

j. Feedback mechanisms, contact number to call and/or persons to approach for recommendations, inquiries, suggestions, as well as complaints.

3. This Office Order shall take effect immediately.

DR. HILARIO C. ORTIZ

SUC President III

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Annex E

Installation of Public Assistance Desk

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Annex D

Consultation with Stakeholder

123

Annex C

Steering Committee and

Technical Working Group in Action

124

Annex B

Creation of Task Force

125

Annex A

Conduct of Orientation/

Briefing on Anti Red Tape Act of 2007

126


Nueva Ecija University of Science and Technology

Cabanatuan City

Citizen’s Charter


Nueva Ecija University of Science and Technology

Cabanatuan City

Citizen’s Charter

FOUNDED

OF

FOUNDED

OF

Documents

CITIZEN’S CHARTER - Nueva Ecija University of Science ...neust.edu.ph/downloads/sample_print.pdf · 1 Brief History of Nueva Ecija University of Science and Technology 3 - 9 Message