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Cisco Customer Education
This session was recorded via Cisco WebEx! You can watch the live session recording via the following URL:
https://acecloud.webex.com/acecloud/lsr.php?RCID=41787220f70a4c589a3ec4d45576bf48
Thanks for your interest and participation!
Catch up to the 21st Century with Cisco Collaboration
https://acecloud.webex.com/acecloud/lsr.php?RCID=41787220f70a4c589a3ec4d45576bf48https://acecloud.webex.com/acecloud/lsr.php?RCID=41787220f70a4c589a3ec4d45576bf48
Cisco Customer Education Catch up to the 21st Century with Cisco Collaboration
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Presentation Agenda
Welcome from Cisco
Welcome to the 21st Century
Collaboration Top 10, Conclusion
Introducing Cisco Collaboration
Social, Mobile, Visual, Virtual About Your Host Brian Avery Territory Business Manager Cisco Systems, Inc.
Cisco Confidential 4 2014 Cisco and/or its affi l iates. All rights reserved.
Who Is Cisco?
Cisco Confidential 5 2014 Cisco and/or its affi l iates. All rights reserved.
Computer scientists, Len Bosack and Sandy Lerner found Cisco Systems
Bosack and Lerner run network cables between two different buildings on the Stanford University campus
A technology has to be invented to deal with disparate local area protocols; the multi-protocol router is born
1984
Cisco Confidential 6 2014 Cisco and/or its affi l iates. All rights reserved.
Who Is Cisco?
Chuck Robbins, CEO, Cisco
Dow Jones Industrial Average Fortune 100 Company
$145B Market Capitalization
$48B in Revenue
$8B in Annual Profits
$33B More Cash than Debt
$5.9B in Research and Development
http://finance.yahoo.com/q/ks?s=CSCO+Key+Statistics
http://finance.yahoo.com/q/ks?s=CSCO+Key+Statistics
Cisco Confidential 7 2014 Cisco and/or its affi l iates. All rights reserved.
Market Leadership Matters
No. 1 Voice
39%
No. 1 TelePresence
43%
No. 1 Web
Conferencing 41%
No. 1 Wireless LAN
50%
No. 2 x86 Blade Servers
27%
No. 1 Routing Edge/Core/
Access 45%
No. 1 Security
33%
No. 1 Switching Modular/Fixed
64%
No. 1 Storage Area
Networks 47%
Q1CY14
Cisco Confidential 8 2014 Cisco and/or its affi l iates. All rights reserved.
CCE is an educational session for current and prospective Cisco customers
Designed to help you understand the capabilities and business benefits of Cisco technologies
Allow you to interact directly with Cisco subject matter experts and ask questions
Offer assistance if you need/want more information, demonstrations, etc.
What Is the Cisco Customer Education Series?
Welcome to the 21st Century!
What ever happened to our flying cars, robot servants and all that cool stuff?
Cisco Confidential 10 2013-2014 Cisco and/or its affi l iates. All rights reserved.
The Future Is Now
DX80 Im gonna have to science the s#*t out of this
Video Is Now Pervasive
Any Time, Any Place Across All Devices
Mobile Devices Are the New Workspace
PCs & Macs Android & iOS Tablets Smart Phones
Cisco Confidential 15 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Cisco Collaboration Redefining the Collaboration Experience
Cisco Confidential 16 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Communication tools and have evolved but theyre increasingly complicated and fragmented
telephone
meetings / calendar
mobile / BYOD
video / web conferencing
document sharing / editing
smartphones
audio conferencing
instant messaging
/ chat
content storage
video streaming
content sharing
tablets
Cisco Confidential 17 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Information Technology teams
are faced with
implementing and managing a complex set of solutions
Cisco Confidential 18 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Collaboration More Simple Than Ever Before
Streamlining Access to Cloud Services
Making Video Pervasive: Affordable, Easy
and Flexible Solutions
Simplifying and Accelerating
Collaboration Deployments
Cisco Confidential 19 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Simplicity Requires an Architectural Approach Ciscos Comprehensive Collaboration Architecture
On-Premises Cloud +
Messaging and Recording
Conferencing
IM and Presence Content Sharing
Scheduling and Calendaring
Voice and Video
SDN/Automation
Medianet Edge Services
Management Location Security
Workflow Portable Identity
Consistent Experience
Collaboration Services
Network- Based Platform
Deployment Models
Browser / Mobile Home Office Work Office Small Group Spaces Larger Spaces Boardrooms
Cisco Confidential 20 2013-2014 Cisco and/or its affi l iates. All rights reserved.
The Big Lie
Competitors Say:
The Network Doesnt Matter!
Guess what DAY IT IS!
Sidebar The Big Lie
Cisco Confidential 21 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Typical Multi-Vendor Network
Switching Routing Security Wireless Voice
Cisco HP Dell 3Com Dlink NetGear Linksys
Cisco 3Com Juniper Huwai Adtran
Cisco Watchguard Sonicwall Axis Checkpoint NetGear Dlink Linksys
Cisco 3Com NetGear Dlink Aruba
Cisco Nortel Avaya Mitel Siemens Shoretel Samsung Panasonic Toshiba Intertel Comdial NEC Alcatel
Reliability challenges
Inconsistent warranties
Higher maintenance costs
No single point of support
Basic levels of integration
Results in The Frankenstein Effect!
Cisco Confidential 22 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Unified Communications
Video Conferencing
Call Control Cisco Unified
CM
Messaging Cisco Unity Connection
Scheduling Cisco
TelePresence Management
Suite
Media Processing
Cisco TelePresence
Server
Control Cisco
TelePresence Conductor
Emergency Services
Cisco Emergency Responder
Contact Center Cisco Unified CCX
Paging Cisco Paging Server
Attendant Console Cisco
Unified AC
IM and Presence
Cisco Jabber
Collaboration Edge Cisco
Expressway/TelePresence
VCS
Provisioning, Management Cisco Prime Collaboration
Record and Stream *Cisco
TelePresence Content Server
Cisco Collaboration Solution Components
Easy | No Compromises | Full Cisco Collaboration Experience
Cisco Confidential 23 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Cisco Business Edition 6000 Affordable, Intuitive All-in-One Collaboration
BE6000S Entry-Level Communications
BE6000M/H End-to-End Collaboration
Ideal for Small and Midsized Businesses Models built to support:
- End-to-End Collaboration up to 1000 users, 2500 devices, 9 apps, 100 call center agents
- Entry-Level Communications for up to 150 users, 300 devices, 5 fixed apps
Scale-up, single-platform designs Easy to use, intuitive set-up and deployment
tools
Large-scale
BE7000H
1000+ Users 3000+ Devices
8-10 Apps
Ideal for large-scale Voice/IPT
Conferencing Contact Center 3rd-Party Apps
Different Capacities
On-
Prem
ise
Fam
ily M
odel
Opt
ions
B
asic
IPT
to F
ull C
olla
bora
tion
Customer Size
BE6000 Family Total Per System Support
BE7000 Family
Large-scale BE7000M
1000+ Users
3000+ Devices 4-6 Apps
Ideal for large-scale
Voice/IPT Contact Center 3rd-Party Apps
Medium-scale
BE6000H
1000 Users 2500 Devices
8+1 Apps
Ideal for medium-scale Voice/IPT
Conferencing Contact Center 3rd-Party Apps
Medium-scale
BE6000M
1000 Users 1200 Devices
4+1 Apps
Ideal for medium-scale Voice/IPT
Contact Center 3rd-Party Apps
Small-scale BE6000S
150 Users
300 Devices Core UC Apps Only
Ideal for small-scale
Voice/IPT Point to point video
Common Collaboration Software | Licensing Framework | Management tools | Seamless Migration
0-75 75-150 150-225 225-300 300-800 1000-2500 3000-5000+
Cisco's Collaboration Solution Family
The User Experience
An Easy and Simple Experience from Any Device
Every Desk
Every Room
Every Pocket
SX20 SX80 SX10
MX200 G2 MX300 G2 MX700 MX800 IX5000
Every Room
DX70 DX80 DX650
Every Desk
8800 7800
Every Pocket
Cisco Confidential 30 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Collaboration and Conferencing
Find and Connect Access key individuals to get
things done fast
Structured Meetings Lead discussions and share info with a broad set of stakeholders
Team Collaboration Agile work teams with multiple
projects and iterative teamwork
We Work Together In Different Ways
Cisco Confidential 32 2013-2014 Cisco and/or its affi l iates. All rights reserved.
All-in-One UC Application Presence and IM Voice, video, voice messaging Desktop sharing, conferencing
Rich, Real-time Collaboration with Cisco Jabber Any Device, Any Location
Collaborate from Any Workspace PC, Mac, tablet, smart phone On-premises and Cloud Integration with Microsoft Office
Cisco Confidential 33 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Unlimited virtual rooms
Cisco Spark
An app that instantly creates a place for teams to work
together, where their work can live, and a way to stay
connected to it all
Persistent and secure messaging
and file sharing
Face-to-face meetings with screen sharing
Superior business class experience
Cisco Confidential 35 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Meeting Complexity
How do I connect everyone together? In one meeting? Lets Meet
What devices will be used?
How many people in my meeting?
Where is everyone joining from?
Cisco Confidential 36 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Audio Conferencing
Video Conferencing
Web Conferencing
Conferencing Conundrum
Productivity Value Customer Adoption
Cisco Confidential 37 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Web Conferencing
Video Conferencing
Audio Conferencing Conferencing
WebEx for Structured Meetings
Industry-leading web conferencing Audio, web, and high-definition video WebEx Meetings, Training, Events, and
Support versions
Document, application, desktop sharing One-time and scheduled meetings,
including scheduling with Outlook and Lotus Notes
Hub
Cisco WebEx Cloud
Cisco WebEx Cloud Secure, global meetings delivered by Cisco
Global Scale
Optimized for Collaboration and Content Distribution
Highly Availability, Performance/Speed
Multi-layer Security
WebEx Personal Meeting Rooms
Simplicity = Adoption
Record the meeting
Lock the Room See and Control the Roster
WebEx Conferencing in your Pocket No compromise mobile Experience
@WebEx experience
Seamless Collaboration Before, During and After meeting
Before
After
Cisco Confidential 43 2014 Cisco and/or its affi l iates. All rights reserved.
Cisco Confidential 44 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Customer Collaboration
Cisco Confidential 45 2014 Cisco and/or its affi l iates. All rights reserved.
AGENTS Customizable web desktop Accessible customer lifecycle, history First-call resolution Integrated reporting Multimedia capture and storage
Cisco Customer Collaboration
CUSTOMERS Where, when, how I want
Seamless experience Personalized Streamlined
CLOUD
ON PREMISES
HYBRID
Web
Mobile
Contact Center
Voice Brick and
Mortar
Video
Social Media
Chat
SMS
Omnichannel
Customer Collaboration
Cisco Confidential 46 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Exceptional Video
Cisco Confidential 47 C97-730912-00 2014 Cisco and/or its affi l iates. All rights reserved.
The typical desktop workspace The typical meeting room The NEW meeting room The NEW desktop workspace
Integrated system for simplified end user experience Amazing audio and video quality Intuitive touch controls
Cisco Confidential 48 C97-732987-00 2014 Cisco and/or its affi l iates. All rights reserved.
Every Desk: The Collaboration Desk Portfolio
DX70 DX650 DX80
Android-based smart desk phone Integrated collaboration at the desktop Compact size for limited spaces
Android-based smart display combining video, phone and LCD monitor display into a compact 14 touchscreen device.
Android-based smart display delivers immersive face-to-face experiences via video, phone and LCD monitor display combined on a 23 touchscreen device.
MX300 G2
Quiet / Small Room
Small / Medium Room
Medium Room Large Room Training / Board Room / Auditorium
Immersive Room
SX20 SX80 SX10
Turn Any Room into a Collaboration Room
MX200 G2 IX5000
MX700 MX800
SpeakerTrack 60
http://www.google.com/url?sa=i&rct=j&q=Cisco+SX20&source=images&cd=&cad=rja&docid=mYJliTdiCbDD2M&tbnid=v_mV-mhODZVO2M:&ved=0CAUQjRw&url=http://www.flickr.com/photos/cisco_pics/6494251711/&ei=PPJlUab3McGg0QWVmoCYCg&bvm=bv.45107431,d.ZG4&psig=AFQjCNFtRRHegt9bmSiU3imTv2jkoYewyg&ust=1365721948162135https://www.youtube.com/watch?v=SJPKtfGf98Ahttps://www.youtube.com/watch?v=6400USLWEKg
One Meeting, One Experience
Brings together audio, video, web conferencing
Always-on, personal meeting room
Works with third-party endpoints
Cisco TelePresence WebEx
CLOUD
ON PREMISES
HYBRID Conferencing
Cisco Confidential 51 C97-730912-00 2014 Cisco and/or its affi l iates. All rights reserved.
Be Everywhere with Video Collaboration
http://www.youtube.com/v/3IqhFUHivjU&hd=1&autoplay=1&rel=0
http://www.youtube.com/v/3IqhFUHivjU&hd=1&autoplay=1&rel=0http://www.youtube.com/v/3IqhFUHivjU&hd=1&autoplay=1&rel=0
ON A MISSION:
TO BRING AMAZING TO EVERYONE IN THE WORLD https://www.youtube.com/v/uOGS83EtQGs%26autopl
ay=1&rel=0
https://www.youtube.com/v/uOGS83EtQGs%26autoplay=1&rel=0https://www.youtube.com/v/uOGS83EtQGs%26autoplay=1&rel=0https://www.youtube.com/v/uOGS83EtQGs&autoplay=1&rel=0
Cisco Confidential 53 C97-730912-00 2014 Cisco and/or its affi l iates. All rights reserved.
Categories Impacted:
Travel Reduction
Workplace Transformation
Organizational Communications
Customer Care
Increase Business Value with Video Collaboration!
Cisco Project Workspace
Workplace Transformation
Travel Reduction
Organizational Communications
Customer Care Cisco Project Workspace
http://www.cisco.com/assets/sol/tp/workplace_app/index.html#/http://www.cisco.com/assets/sol/tp/workplace_app/index.html
Cisco Confidential 54 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Top 10 Ways Cisco is Building Business Value through Collaboration
Cisco Confidential 55 2013-2014 Cisco and/or its affi l iates. All rights reserved.
1. Consolidate Communications Infrastructure
61% of enterprises report increased productivity as a result of consolidating UC and collaboration technologies
Simplify management, integrate networks, lower CapEx and OpEx
Simplify adding new and differentiated services
Use a single network to provide multiple services to users
Cisco Confidential 56 2013-2014 Cisco and/or its affi l iates. All rights reserved.
2. Enable Meetings with Remote Participants
87% of remote users feel more connected to their team and process when using videoconferencing
Accelerate decision making by reducing communications delay
Almost 25% of employees are either remote or mobile workers
Reduce real-estate costs, travel, and environmental impact
Cisco Confidential 57 2013-2014 Cisco and/or its affi l iates. All rights reserved.
3. Incorporate Video Into Meetings
58% of videoconferencing users report that it helps them accelerate decision-making
Experience greater connection with remote team members
Elevate and personalize communications to improve the quality and speed of decisions
Allow employees to use video as easily as voice, wherever they are
Cisco Confidential 58 2013-2014 Cisco and/or its affi l iates. All rights reserved.
4. Collaborate from Within Business Applications
Toggling between applications is the 3rd most common workplace distraction affecting productivity
Integrate collaboration functions with existing applications
Save time, streamline workflows, and increase productivity
Initiate meetings and collaborate instantly within business applications
Cisco Confidential 59 2013-2014 Cisco and/or its affi l iates. All rights reserved.
5. Enable Mobile Workers and BYOD
Almost 25% of employees are either remote or mobile workers
Maintain the same levels of security you have at the desktop
Reduce costs by letting employees use and manage their own devices
76% of organizations that implement BYOD report increased employee responsiveness and decision making
Cisco Confidential 60 2013-2014 Cisco and/or its affi l iates. All rights reserved.
6. Support Teleworkers and Branch Offices
95% of employers say telework has a high impact on employee retention
87% of remote users feel more connected to their team and process when using videoconferencing
Reduce employee travel and real-estate costs
Improve talent by removing geographical restrictions in hiring
Utilize office space more efficiently
Cisco Confidential 61 2013-2014 Cisco and/or its affi l iates. All rights reserved.
7. Locate and Access Remote Experts
The conversion rate of a customer interaction with a subject-matter expert with audio and video is more than 90%; audio-only is 50%
Create a virtual pool of experts, co-located or globally dispersed
Connect customers with agents over high-definition video
Interact face-to-face in an easy-to-use, natural manner
Cisco Confidential 62 2013-2014 Cisco and/or its affi l iates. All rights reserved.
8. Create Flexible Work Areas and Office Space
Supporting mobility can help increase productivity 15% and reduce occupancy costs 50%
Around 60% of a companys desks are vacant at any one time
Create work areas that encourage interaction and that you can adjust to accommodate evolving needs
Scale office usage by providing space-sharing options
Cisco Confidential 63 2013-2014 Cisco and/or its affi l iates. All rights reserved.
9. Collaborate with External Organizations
65% of employees manage external stakeholders to perform their work
Easily share information and communicate across channels
53% of CEOs in outperforming organizations partner exclusively for collaborative innovation
Allow guest users to easily interact with employees using high-quality real-time communications
Cisco Confidential 64 2013-2014 Cisco and/or its affi l iates. All rights reserved.
10. Provide Multichannel Customer Service
Improve customer satisfaction with proactive, real-time response
Companies using best-in-class multichannel strategies resolve 83% of customer issues on first contact (industry average 51%)
Of consumers who interact with companies via social media, 2/3 do so for service, 1/3 for marketing
Reduce per-interaction costs by reducing telephone contact
Why Choose Cisco?
of Fortune 500 Use Cisco
Collaboration
95%
Cisco WebEx Minutes
per Month
3+ Billion
Cisco Collaboration Customers
200,000+
Cisco TelePresence
Endpoints
2+ Million
Cisco Contact Center Agents
3.3+ Million Cisco Jabber
Seats
22+ Million
Cisco Leading the Industry
Cisco IP Phones
85+ Million
Worldwide Enterprise Voice Revenue Share
Avaya
Mitel Unify Alcatel-Lucent NEC Polycom Microsoft ShoreTel
Enterprise Voice Revenue Share
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
Source: Synergy Research, note view excludes key telephony systems (KTS) Note: Not a comprehensive vendor l ist shown. Mitel includes Aastra history
crowded in
Only Cisco Can Bring It All Together
Unified Communications
Customer Collaboration
Conferencing
Open & Interoperable
Intercloud: Premises, Cloud & Hybrid
Ecosystem: Partners & Cisco Services
Cisco Confidential 69 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Thank You and Next Steps
Brian Avery [email protected]
Contact Your Cisco Partner https://tools.cisco.com/WWChannels/LOCATR/performBasicSearch.do
www.
Learn more about Cisco Collaboration: www.cisco.com/go/collaboration/
mailto:[email protected]://tools.cisco.com/WWChannels/LOCATR/performBasicSearch.dohttps://tools.cisco.com/WWChannels/LOCATR/performBasicSearch.dohttp://www.cisco.com/go/collaboration/
Cisco Confidential 70 2013-2014 Cisco and/or its affi l iates. All rights reserved.
CCE sessions are held weekly on a variety of topics
CCE sessions can help you understand the capabilities and business benefits of Cisco technologies
Watch replays of past events and register for upcoming events!
Visit http://cs.co/cisco101 for details
Join us again for a future Cisco Customer Education Event
http://cs.co/cisco101
Thank you.
Cisco Customer EducationCisco Customer EducationPresentation AgendaWho Is Cisco?Slide Number 5Who Is Cisco?Slide Number 7What Is the Cisco Customer Education Series?Welcome to the 21st Century!Slide Number 10Slide Number 11The Future Is NowVideo Is Now PervasiveMobile Devices Are the New WorkspaceCiscoCollaborationRedefining the Collaboration ExperienceSlide Number 16Slide Number 17Collaboration More Simple Than Ever BeforeSimplicity Requires an Architectural ApproachCiscos Comprehensive Collaboration ArchitectureThe Big LieTypical Multi-Vendor NetworkSlide Number 22Cisco Business Edition 6000 Affordable, Intuitive All-in-One CollaborationSlide Number 24The User ExperienceAn Easy and Simple Experience from Any DeviceSlide Number 27Slide Number 28Slide Number 29Collaboration and ConferencingWe Work Together In Different WaysRich, Real-time Collaboration with Cisco Jabber Any Device, Any LocationJabber DemoCisco Spark Slide Number 35Conferencing ConundrumSlide Number 37WebEx for Structured MeetingsCisco WebEx CloudSecure, global meetings delivered by CiscoWebEx Personal Meeting RoomsSlide Number 41Slide Number 42Cisco Spark and WebExDemoCustomer CollaborationCisco Customer CollaborationExceptional VideoSlide Number 47Every Desk: The Collaboration Desk PortfolioTurn Any Room into a Collaboration RoomOne Meeting, One ExperienceBe Everywhere with Video CollaborationSlide Number 52Increase Business Value with Video Collaboration!Top 10 WaysCisco is Building Business Value through Collaboration1. Consolidate Communications Infrastructure2. Enable Meetings with Remote Participants3. Incorporate Video Into Meetings4. Collaborate from Within Business Applications5. Enable Mobile Workers and BYOD6. Support Teleworkers and Branch Offices7. Locate and Access Remote Experts8. Create Flexible Work Areas and Office Space9. Collaborate with External Organizations10. Provide Multichannel Customer ServiceWhy Choose Cisco?Cisco Leading the IndustryWorldwide Enterprise Voice Revenue ShareOnly Cisco Can Bring It All TogetherThank You and Next StepsJoin us again for a future Cisco Customer Education EventSlide Number 71