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Cisco Collaboration: Giving small and medium • Cisco BE6000 providing enterprise‑class IP telephony with easy‑to‑use, consolidated platform • Integrated voice and video tools

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  • Simple, affordable collaboration solutions are making it easier for people to work more effectively, on any device, and from any location: in the office, at home, or on the move.

    Nowhere is this more evident than in small and medium organisations where more and more businesses are seizing new opportunities to differentiate the services they offer and improve productivity. Education, healthcare, financial services, manufacturing, retail and IT are just some ofthe early adopters. And the listgrows.

    At the same time, employees are welcoming the changes. Feeling more motivated and newly empowered, they get the extra flexibility they need to match work commitments with increasingly busylifestyles.

    Learn here how video, presence, instant messaging and other collaborative tools could give your business sharper competitiveedge.

    Cisco Collaboration: Giving small and medium organisations a head startHow the Cisco Business Edition 6000 delivers new levels of productivity

  • Everything you need, in one server

    The Cisco Business Edition 6000 is a single server solution providing customers with access to a range of industry leading Collaboration applications and the exact same full feature set and functionality of Cisco Unified Communications. It comes as an affordable, purposelydesigned and built system that serves up to 1000 users and up to 50 sites tying together all endpoints. Additionally, because the applications are virtualized using VMware Hypervisor software, the Business Edition 6000 platform provides significant savings on hardware while improving deployment and ease of management.

    2014 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 2 of 7

    With the Cisco Business Edition 6000, customers can:

    Increase customer satisfaction by consolidating and virtualising agents through a fully featured Cisco Contact Centre Express

    Improve team performance with video, easily deployed via video phones, executive systems, software clients on desktops or tablets, or full telepresence systems

    Deliver integrated mobility with Single Number Reach and Cisco Jabber available for PCs/Macs, Smartphones (Apple iOS, Android, Blackberry) and Tablets (Apple iOS and Android)

    Simplify installation and optimise management with Cisco Prime on Day 1 and streamline Day 2 support for moves, adds and changes

    Boost communications and teamwork through softwareasaservice offerings such as Cisco WebEx Meetings which integrates smoothly into applications such as Cisco Jabber and Cisco TelePresence

    Ensure business continuity via a range of redundancy options

    Head Office Branch Office

    Cisco Business Edition 6000

    Cisco TelePresence / 3rdparty video endpoint

    Cisco Unified IP Phone

    Cisco Unified Contact Centre Express

    Laptop with video conferencing, WebEx

    and Jabber client

    Mobile device with video conferencing, WebEx and

    Jabber client

    Wide Area Network

    Cisco ISR G2 Router Cisco ISR G2 Router

    Cisco Unified IP Phone

    Cisco TelePresence / 3rdparty video endpoint

  • 2014 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 3 of 7

    Portuguese training academy transforms connectivity between six sites with Cisco Unified Communications and Collaboration tools

    BackgroundATEC is a Portuguese notforprofit training academy focused on making companies more competitive. With 50 direct employees and many external service providers, it offers a diverse range of training courses to students seeking their first jobs or wanting to retrain.

    The academy had a variety of business challenges. It wanted to improve communication across its six sites, while reducing cost and increasing staff productivity. Other key priorities included optimizing internal processes and improving communication with external partners.

    SolutionCisco Business Edition 6000, supporting Cisco Jabber, TelePresence, Unified Contact Center

    Express, and IP Video Telephony

    Acquired technologies using Cisco Capitalfinancing

    Benefits Less travel and lower cost of meetings

    Improved collaboration between widelydistributed locations and external partners

    Better service for students and increased staff productivity, leading to greater operational efficiency overall

    Cisco collaboration has increased our competitive edge and is helping us transform our business while reducing costs. Another less obvious but very important result is that the Cisco platform is helping foster our next generation of IT talent.

    Antnio Abelha, IT Manager, ATEC

  • 2014 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 4 of 7

    Pervasive Cisco solution helps global bank improve collaboration, productivity, and agility

    BackgroundBased in Frankfurt, DVB Bank is a leading provider of financial and advisory services. With 600 employees working in 12 locations across Europe, Asia, and North and South America, it is important that all departments work closely together to make decisions and discuss important, time critical topics.

    The bank responded by launching a transformational IT project with the aim of optimizing its business processes and enhancing its collaboration capabilities. With only a small team to oversee IT operations worldwide, the solution had to provide an open platform that would be lowtouch from amanagement point of view.

    SolutionCisco Unified Communications

    platform built on Cisco Business Edition 6000

    Cisco Collaboration applications including Cisco Jabber, WebEx Meetings, andTelePresence

    BenefitsAbility to deliver collaboration

    tools and video to more devices

    Improved contact between widelyspreadoffices

    Greater employee productivity and operational efficiency

    With the presence status, we can see if an employee is in the office, in a meeting, or on a telephone call. If its a simple question, we can use IM to get a response in seconds. We no longer have to write a long email, or leave a lengthy voicemail.

    Andreas Moch, Technology Engineer, DVB Bank

  • 2014 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 5 of 7

    Swiss reinsurance company sees double-digit efficiency gains from adoption of Cisco collaboration platform

    BackgroundHeadquartered in Berne, Switzerland, Intercantonal Reinsurance provides its clients with cost efficient reinsurance cover and access to the international reinsurance markets.

    Historically, the firm had relied on traditional telecoms channels like phone, fax, and email. As the companys existing phone system was nineyearsold, it decided to introduce new unified communication tools, such as presence and instant messaging, while also replacing legacy video technology with a more cost effective solution.

    SolutionCisco Business Edition 6000, combined with Cisco Unity, Jabber, and TelePresence to enable

    collaboration via voice, video, IM, and web conferencing

    Benefits Employees up to 20 percent more efficient

    Reception video system upgraded while saving about US$88,000 compared to areplacement

    Better availability through homogeneous, standardized system

    Maintenance costs significantly reduced

    The average efficiency of users has improved by over 10 percent with the introduction of the Cisco collaboration tools, rising to as much as 20 percent among power users such as reception and secretarial staff.

    Jos Manuel Diaz, Chief Information Officer, Intercantonal Reinsurance (IRV)

  • 2014 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 6 of 7

    IT rental company empowers salesforce with collaborative tools

    BackgroundHamilton Rentals offers laptops, tablet PCs, desktops, plasma/LED screens, projectors, workstations, enterprise servers, and storage solutions for periods of one day upto twoyears.

    The company wanted to build on its unified communications infrastructure by adding integrated collaboration tools, such as softphones and video capabilities on laptops, to empower its increasingly mobile sales force. The solution had to enable the adoption of new collaboration strategies including telepresence, extension mobility, andinstant messaging.

    SolutionCisco BE6000 providing enterpriseclass IP telephony with easytouse, consolidatedplatform

    Integrated voice and video tools for highquality, consistent collaboration experience

    Benefits Enabled greater staff productivity

    Introduced opportunities to improve customer service and loyalty

    Reduced communications costs by 20percent

    The Cisco Business Edition 6000 gives us the flexibility to grow incrementally as our requirements dictate, and the ability to project professionalism to our customers. Thats importantto a medium sized business.

    Russell Bauckham, IT Manager, Hamilton Rentals

  • 2014 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Printed in the UK ES/0314 Page 7 of 7

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