BRKUCC-2789 - Cisco Business Edition Solutions Based on BE6000

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Cisco Business Edition Solutions based on BE6000 BRKUCC-2789

Jose Gregorio Linero Welcker Collaboration Systems Engineer – CCIE Voice # 24857

San José, Costa Rica Septiembre 10 – 12, 2013

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Tu Agenda de Colaboración en #ciscoconnect2013

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Sesión Día Hora BRKCOL- 2025 - Implementando Cisco WebEx en Redes Empresariales Sept 11 11:15

BRKCOL- 2315 - Desmitificando UC en la Nube -- Hosted Collaboration Sept 11 14:45

BRKEVT-2800 - Soluciones e Implementaciones de Telepresencia Sept 11 14:45

BRKCCT- 1011 - Actualización y Roadmap del Cisco Unified Contact Center Express Sept 11 17:30

BRKNMS- 2333 - Acelera y Garantiza las Implementación de Soluciones de Colaboración con Cisco Prime Collaboration

Sept 11 17:30

BRKEVT- 2802 - Implementando Telepresencia y Terminales de Video con el Unified Communications Manager

Sept 12 8:30

BRKUCC- 2333 - Implementando Cisco Jabber en Ambientes Empresariales Sept 12 11:15

BRKUCC- 2789 - Soluciones de Colaboración Basadas en Cisco Business Edition 6000: Planificación y Diseño

Sept 12 15:00

BRKUCC- 2011 - Mejores Prácticas de Migración al "Cisco Unified Communications Manager (CUCM)" Version 9.x

Sept 12 17:30


Abstract •  This is an intermediate breakout session that will cover the Cisco Unified

Communications Business Edition portfolio for Small and Medium sized customers. The session will provide a recap of features and deployment best practices for Unified CMBE 6000. It will introduce the new Cisco Unified Provisioning Manager tool that simplifies configuration of Unified CMBE 6000. Updates to the portfolio in System Release 9.X will also be covered.

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Agenda •  Cisco UCM Business Edition 6000 Overview •  Cisco UCM BE 6000 Deployment Models •  Cisco UCM BE 6000 at-a-glance •  Cisco UCM BE 6000 Management •  Cisco UCM BE 6000 installation process •  Q & A


Cisco UCM Business Edition 6000 Overview


Cisco Business Edition 6000 Solution Overview

Feature-rich, Enterprise-class Collaboration Solution Optimized for Midsize Businesses

  Large choice of devices   Enhanced Desk Phone Features   Unified Messaging   Rich media Presence and IM   Web conferencing   Customer Care   Consistent services whether employees work in the office

or remotely   Capacity for up to 1,000 users, 100 contact center agents,

and 50 sites

Cisco Connect 6Cisco Connect 6

Business Edition 6000


Cisco BE 6000 Advanced Features •  All UC Manager Telephony features

•  Unified Mobility

•  Unified Messaging – single mailbox for email, VM and fax

•  Premise-based rich media Presence using Cisco IM & Presence service

•  Cisco Jabber for Desktop and Mobile (BYOD)

•  Web Conferencing using Cisco WebEx Meeting Center

•  Telepresence and Advanced Endpoints – EX series, CTS series

•  Advanced on-the-box Contact Center capabilities

Cisco Business Edition 6000 At-a-Glance

SIP Provider

Cisco Business Edition 6000

PoE Switch

Voice Gateway (Cisco ISR)

Optional Clustering (across WAN or within LAN)

PoE Switch

Up to: •  1,000 Users •  1,200 Devices (MD Server) •  2,500 Devices (HD Server) •  1,000 Voicemail Boxes •  100 Contact Center Agents •  1,000 IM Users •  25 Attendant Consoles •  50 Sites •  High Availability, LAN or WAN •  Survivable Branch

Up to: • 1,000 Users

Voice Gateway (CisISR)ISR)

sco


Cisco Business Edition 6000 Servers

  Medium Density (MD) Server: up to 4 UC applications + 1 Management application

  High Density (HD) Server: up to 8 UC applications + 1 Management application

  Up to 1000 users, 50 sites and 100 Contact Center agents.

  High availability over LAN or WAN environments using a secondary server.

  Survivable Branch.

Your Collaboration applications bundled on a single server

Cisco UCS C Series: C220M3 Server


Medium Density versus High Density Server Comparison

Component MD Server HD Server

Target Mid-size companies with < 300 users

Fast growing companies with > 300 users

Application requirements Advanced Collaboration (Voice, messaging, rich media)

Premium collaboration (Video, conferencing, customer interaction)

Capacity 1000 users / 1200 devices 1000 users / 2500 devices

Number of applications 4 Collaboration Applications + UPM BE or PCP

8 Collaboration Applications + UPM BE or PCP

Migration Enterprise UCM, add hardware Enterprise UCM, support beyond 1000 users on the same server

Software Available with Export Restricted or Export Unrestricted Software

Available with Export Restricted Software only


Medium Density versus High Density Server Hardware Component Comparison

Component Medium Density Server High Density Server

CPU 2 x 2.4 GHz E5-2609 / 4 Cores / 80W / 10MB Cache

2 x 2.4 GHz E5-2665 / 8 Cores / 115W / 20MB Cache / Hyper-Threading

RAM 4 x 8GB DDR3-1600-MHz RDIMM/PC3-12800/ dual rank/1.35v

6 x 8GB DDR3-1600-MHz RDIMM/PC3-12800/ dual rank/1.35v

Disk 4 x 500GB 6Gb SATA 7.2K RPM SFF HDD/hot plug/drive sled mounted

8 x 300GB 6Gb SAS 15K RPM SFF HDD/hot plug/drive sled mounted

RAID Mega RAID 9266-8i + battery backup configured for RAID 10

Mega RAID 9266-8i + battery backup configured for RAID 5

Network 2 x 1Gb + 1Gb LoM On-board 2 x 1Gb + 1Gb LoM On-board plus Intel i350 Quad Port 1Gb Adapter

PSU 1 x 650W power supply (2nd power supply available as option) 2 x 650W power supplies

VMware Hypervisor Edition 2 CPU sockets, vRAM unrestricted

Hypervisor Edition 2 CPU sockets, vRAM unrestricted


Certified Applications Application Scale vCPU vRAM

Cisco Unified Communications Manager (UCM) 1,000 Users Medium Density Server: up to 1,200 devices

High Density Server: up to 2,500 devices 2 4GB

Cisco Unity Connection (CUC) 1,000 Voice Mails 1 4GB

Cisco Unified Provisioning Manager Busines Edition (UPM-BE)

1,000 users on UCM, CUC and IM&P 1 2GB

Cisco Unified Instant Messaging & Presence (CUIMP) 1,000 Full UC, IM & Presence users 1 2GB

Cisco Unified Attendant Console (CUxAC) 25 clients 1 2GB

Cisco Contact Center Express (CCX) 100 Agents 2 4GB

Cisco Video Communication Server Control (VCS-C) 100 transversal and 100 non-traversal calls 2 4GB

Cisco Emergency Responder (CER) 1,000 users 2 4GB

Cisco Paging Server 1000 users, 50 phones/group 1 4GB

Cisco Prime Collaboration 9.0 Provisioning (PCP) 1,000 users Medium Density Server 1200 devices

High Density Server 2500 devices 1 2GB

•  Please check co-residency policy for details: http://www.cisco.com/en/US/products/ps11369/prod_white_papers_list.html


BE 6000 Bundles   Factory-configured UCS C220 M3 server, with pre-loaded software suite

  Factory-loaded UC virtualization hypervisor and license, no vCenter   Cisco Prime Unified Provisioning Manager Business Edition and

licenses   VCS licenses (5 traversal and 10 non-traversal calls)

 

 

NEW


Optional Add-on Bundles

•  VCS-E (5 traversal calls and 10 non-traversal calls)

•  Webex MC named hosts (10 or 20)

•  CCX Agent bundles (5/10/25 Enhanced or 10/25 Premium)


Cisco BE 6000 Deployment Models


IP

PSTN Capacity:  Up to 1,000 users.  Up to 1,200 endpoint devices MD  Up to 2,500 enpoint devices HD  Full Redundancy (CUCM, CUC, CUCM IM&P, UCCX)

Cisco BE 6000 Deployment Models Single Site/Campus Deployment Model


IP WAN

PSTN  Up to 1,000 users  Up to 1,200 endpoint devices MD  Up to 2,500 endpoint devices HD   Full Redundancy (CUCM, CUC, CUCM IM&P, UCCX)   Up to 49 remote sites

Cisco BE 6000 Deployment Models Multi Site with Centralized Call Processing


PSTN

IP WAN

N

Cisco BE 6000 Deployment Models Distributed Call Processing

  Capacity Per Site:  Same as Single Site/Campus

  Redundancy Per Site:  Same as Single Site/Campus

Remote Sites can be a Cisco BE or Unified

CM deployment


IP WAN

PSTN

 

 

Distance

Cisco BE 6000 Deployment Models Clustering over WAN (CoW)

IPIP N P WAN IP

WAN Redundancy for all Core Applications


IP WAN

PSTN

 

 

Distance

Cisco BE 6000 Deployment Models Clustering over WAN (CoW)

WAN Redundancy for all Core Applications

PPSTN P

IPIP P WAN IP

WANWANWANWANWANWANWANWANWANWANWAN RRRRRReReReReReReddddddundundundundundunddddddandandandandandancycycycycycy fffffforforforforforfor all Core Applications

STRICT NETWORK REQUIREMENTS:

  Maximum 80-ms round-trip delay between two geographically separated nodes.

  1.5 Mbps bandwidth for each 10,000 BHCA between sites

  1.5 Mbps bandwidth for database and other inter-server traffic between sites

** Follow all general Clustering over the WAN (CoW) guidance in the UC SRND **: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/models.html#wp1043996


BE 6000 at-a-glance

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  Factory loaded software appliance   Prime Collaboration

Provisioning

  Enterprise license manager

  More co-residency options – CER, VCS, Third Party Apps

  Legacy H323 video interoperability (VCS)   Intelligent Voicemail

notification   Native Call Queuing   Jabber SDK enabled   Pause in Speed Dials  Native Call Recording button   Extend and Connect   LDAP and Local Users   Simulataneous Ring   Paging (Informacast)

Cisco Connect

  Cisco Jabber Licensing   Single top level SKU for UCL

and CUWL

  VCS starter licenses for no extra cost.

  Disti stockable bundles

Simplified Deployment

Additional native capabilities

Simplified Pricing and ordering

BE 6000 9.X at-a-glance


Enterprise License Manager for UC 9.0

•  Licenses will be managed by Enterprise License Manager •  No more DLUs with 9.0 •  Migration from pre-9.0 to 9.0 –

License Count Utility can calculate translation from DLU to UC/CUWL based on Phone type, Phone assigned to User, etc. ELM guides through the process to receive permanent licenses 60 Days grace period allowed to configure users without a license

Supports Cisco BE 6000


Legacy Video Interoperability & B2B with VCS

Video Interworking

Expressway™ Firewall Traversal

Unified Call Control

ates. All rights reseerved.


Cisco Business Edition 6000 Customer Interaction Options

Hunt Group UCM

Contact Center CCX

Attendant Console CUxAC

  Customer call is transferred to the next extension in the group until answered   Calls held in queue if agent is not

available   “Lack of consistency required us

to introduce a live person.”

  Customer call is answered by an attendant who directs the call with the help of a desktop GUI

  “We were losing sales from long hold times and frequent call transfers.”

  IVR self-service for account status   Screen pop and CRM integration

for centralized customer info   Integrated reports reveal

opportunities to improve the customer experience


Native Call Queuing 9.0

•  Ability to hold hunt pilot callers in queue while they wait for an agent to become available •  For each hunt pilot, callers can be routed to configurable secondary destinations •  Agents can be part of multiple hunt pilots where queuing is enabled •  2 different options for announcements are available:

Initial announcement Periodic announcement

•  New serviceability counters in RTMT folder “Cisco Hunt Pilots” to monitor queue performance


Extend and Connect

•  What is Cisco Extend and Connect?

•  A new device type, CTI Remote Device that represents all remote destinations for a user

•  Anchors enterprise calls on the CTI Remote Device

•  Allows a CTI application (like Jabber) 3rd party control of the remote connection to enable enterprise call features

CUCM

Cisco User

Jabber or 3rd party CTI Client

CTI

Office Phone 3000

Home Phone 4155551212

Office P300

Home Ph4155551

PSTN

PBX Phone 9196661212 PBX Phone 9196661212

Pho00

hone 1212

one

PSTN N

3rd Party PBX

Enterprise DN: 3000

Remote Destination 1: 4155551212

Remote Destination 2: 9196661313

CTI Remote Device or CSF/Jabber device in Extend Mode

BE 6000 9.1 Maintenance Release Update BE 6000 9.1 Release includes

• Cisco Unified Communications Manager 9.1(1a) • Cisco Unified Communications Manager (IM and presence) 9.1 • Cisco Unity Connection 9.1 • Cisco Unified Contact Center Express 9.0 • Cisco Emergency Responder 9.0 • Cisco TelePresence Video Communication Server 7.2 • Cisco Prime Unified Provisioning Manager Business Edition 9.0 • Cisco Prime Collaboration Provisioning 9.0 • Cisco Paging Server 8.3

Support for 3rd Party Applications Allows deployment of 3rd party applications to increase partner stickiness and increase UC pull through.

•  Support 3rd party applications on both server options •  New VMware license allows for 3rd partner application co-residency on BE 6000

under the following conditions: •  CDN collaboration applications and Solution Plus collaboration applications developed

by Cisco development partners are allowed to be run co-resident subject to co-residency deployment rules

•  A maximum of three 3rd party Collaboration application VMs are permitted per BE 6000 sever and up to six per deployment.

•  Follow Cisco BE 6000 Co-residency Policy at the following link: http://www.cisco.com/en/US/products/ps11369/prod_white_papers_list.html

•  Support: customer must be willing to remove any Cisco UC applications or 3rd party UC virtual machines if Cisco determines they are causing performance issues.

Co-residency Policy

•  Certain other Cisco UC applications are allowed in addition to certified BE 6000 applications. List of Cisco UC applications will be published on cisco.com.

•  Only CDN collaboration applications and Solution Plus collaboration applications 3rd party applications developed by Cisco development partners are allowed to be run co-resident under the condition of following the deployment rules

•  Up to three 3rd party Collaboration application VMs are allowed per BE 6000 server

•  Up to six 3rd party Collaboration application VMs are allowed per deployment of BE 6000 servers.

•  Support: customer must be willing to remove any other Cisco or 3rd party application virtual machines if Cisco determines they are causing performance issues with the BE 6000 UC applications.

Resource Allocation Policy for All Applications: •  1 vCPU must be left unused for hypervisor scheduler if CUC is deployed in a VM •  2GB RAM must be left unused for hypervisor memory overhead •  CPU or RAM oversubscription is not permitted (1:1 vCPU to core, sum of vRAM + 2GB <= total physical RAM) •  Recommend 1:1 for hard-disk spindle (10K or 15K rpm) to virtual machine ratio to reduce IOPS issues and read/write

latency (application mix must not cause disk latency to exceed 20mS).


BE6000 Management


Cisco Business Edition 6000 Unified Management Reduce time to dial tone and support costs with a choice of provisioning applications: •  UPM BE or Prime Collaboration Provisioning •  Unified provisioning Manager BE

Provisioning Manager BE Or PC 9.0

Enterprise License Manager

End-user Self-care (UPM or PC9.0)

Factory configured HW Preloaded SW Preloaded SW Preloaded Manager ager

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 33 © 2010 Cisco and/or its affiliates. All rights reserved. 33

1) 15 min - Unpack

2) 15 min – hardware install

3a) 15-30 Min – setup bios, firmware, drivers etc

3b) 30-45 min – disk/RAID setup + battery cache

4) 15-30 min – Virtualization hypervisor setup

5) 15-60 min / app - load app/install app (4 worst case – 1-4 hours) 30 mins per app

333aaa))) 111555--333000 MMMiiinnn –– ssseeetttuuuppp bbbiiiooosss, fffiiirrrmmmwwwaaarrreee, dddrrriiivvveeerrrsss eeetttccc

333bbb))) 333000---444555 mmmiiinnn –– dddiiissskkk///RRRAAAIIIDDD ssseeetttuuuppp +++ bbbaaatttttteeerrryyy cccaaaccchhheee

(((444 wwwooorrrsssttt cccaaassseee –– 111--444 hhhooouuurrrsss))) 333000 mmmiiinnnsss pppeeerrr aaapppppp555))) 111555--666000 mmmiiinnn /// aaapppppp --- llloooaaaddd aaapppppp///iiinnnssstttaaallllll aaapppppp

444))) 111555---333000 mmmiiinnn –– VVViiirrrtttuuuaaallliiizzzaaatttiiiooonnn hhhyyypppeeerrrvvviiisssooorrr ssseeetttuuupppPre-loaded

Factory configuration of hardware and pre-loaded software

Cisco Business Edition 6000 Turn-key Appliance

BE 6000 Provisioning Choices •  BE 6000 supports both

Cisco Prime Unified Provisioning Manager Business Edition (UPM BE) Cisco Prime Collaboration Provisioning (PC 9.0)

•  Both provisioning solutions are pre-loaded on the server. Partner can choose which one to deploy.

•  License included with both solutions

•  The virtual machines require 1vCPU and 2G of vRAM

CUCM Interfaces

Cisco Unified Communications Manager cluster

Cisco Unity Connect voicemail

Cisco Presence IOS Gateways

Unity Connect Interfaces

Cisco IOS® Cisco®

Presences Interfaces

Request for Services

Service Active

Single pane of management for users, services and infrastructure configuration


End User Self Care

Reduce customer support calls with end-user selfcare.

 Simplified interface for all user preference settings

 Voicemail  Ringtone  Call-fwd  Password & Pin  SNR  Speed-dial  Extension Mobility  and more…


BE 6000 9.0 Install & Configuration Comparative Metrics

Tasks Native Interface Provisioning Manager BE

Duration Duration Installation 225 120

Set-up DHCP service for Phones 5 5

Configure voice switches and gateways 180 180

Setup admin, site and user defaults 60 15

Add 100 users using Bulk Admin Tool / spreadsheet-based import

300 140

Add 100 users, one at a time individually, using screen-based GUI, including voicemail

380 200

Set-up Hunt Group 5.5 5.5

Add a new user 9 2

Change a user s name 22 2

Installation 225 120

gggggg gggggg yyyyyy

Setup admin, site and user defaults 60 15

Add 100 users using Bulk Admin Tool / spreadsheet-based import

300 140

Add 100 users, one at a time individually, using screen-based GUI, including voicemail

380 200

Add a new user 9 2

Change a user s name 22 2

© 2012 Cisco andand/or/o its affiliates. AllAll righrights rs reserese ved.d. CiscCiCisco Coo Connecnnectt 33More than 50% improvement with install and configuration time.


Cisco UCM BE 6000 installation process


First startup


First startup

Press F2

Default credentials root / password


VSphere Configuration



41




VSphere configuration


Accessing the VSphere host

•  Next steps:

•  Connect NIC-1 on the back of the UCS C220M3 server to a Cisco Switch. •  Connect a desktop in the same network as UCS C220M3 server and make sure you are

able to ping it. •  Download and install VMware vSphere Client from www.vmware.com, on to the desktop. •  Launch the vSphere Client and enter IP address, User name and Password configured

in the previous steps. •  Click Login.


Accessing the VSphere host


Accessing the datastore

1

2

3 4

5


Accessing the datastore

2

1


Deploying the OVA templates




Deploying the OVA templates ISO file mapping only needed for: -  CUCM -  CUCNX -  CUCM IM & Presence -  UCCX -  CER Not needed for: -  CUPM -  VCS-C



Only CUPM


Check NTP Settings Important don‘t miss

it !!


Set time and NTP


NTP check


Installing CUCM, CUC, CUCM IM, CER, UCCX


Installing CUPM


Installing VCS


Installing VCS

•  At the login prompt enter username as admin and password as TANDBERG •  press y and Enter to start the wizard


Installing VCS


Installing VCS

Under System Information, copy Hardware serial number.


Thank you.

Documents

BRKUCC-2789 - Cisco Business Edition Solutions Based on BE6000