Care Certificatecareskillsacademy.co.uk/sites/default/files/... · Understand the importance of effective communication at ... Use appropriate verbal and non-verbal communication

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Produced for Careskills Academy Ltd by Path to Learning Ltd 2014©. All rights reserved. Not to be reproduced without the express

permission of the copyright owner (Path to Learning Ltd). WBCC6/3/2015

Name:…………………………………………………..

Date:…………………………………………………….

Care Certificate Standard 6

Communication

Care Certificate

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Introduction

Care Certificate Standard 6: Communication

This Standard has six learning outcomes:-

1. Understand the importance of effective communication at work

2. Understand how to meet the communication and language needs,

wishes and preferences of individuals

3. Understand how to promote effective communication

4. Understand the principles and practices relating to confidentiality

5. Use appropriate verbal and non-verbal communication

6. Support the use of appropriate communication aids/technologies

Each learning outcome has assessment criteria. The learning

outcome states what you must know, or be able to do in your role as

a health and social care worker. The learning outcomes have

assessment criteria stating what you need to do to achieve the

learning outcome.

Your ability to meet the assessment criteria and achieve the learning

outcomes for each standard will be assessed by a nominated

colleague/s or an external assessor/s.

Assessment criteria that require you to show you are able to do

something require an observation of your performance. This means

your assessor/nominated colleague will watch you performing your

duties at work.

The eLearning course you have completed covered all of the

knowledge required for this unit. However, you will need to

demonstrate your knowledge and understanding by completing the

questions in this pack; in a one to one discussion or as part of a group

exercise.

If your assessor asks you to complete written questions, please

answer the questions in this pack as fully as you can, it may help you

to refer to your notes from the eLearning course. When you have

finished the questions you must pass them to your assessor.

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You must not copy your answers from any source as this will be

viewed as plagiarism. If you wish to introduce information or quotes

from other sources you must reference them. For example,

Jones, (2014) said, ‘communication can be verbal and non-verbal’

or

Communication can be verbal or non-verbal

Source: www.ifound this.co.uk

or

Communication can be verbal or non-verbal

Source: Communicating Now Magazine. 2014

Creating a portfolio

You will be required to create a portfolio of your work towards the

Care Certificate. This means you will need to put all of your work in

a folder and keep this safe. Your assessor/nominated colleague will

assess your work for each standard and decide if you have met the

required level of competence in the assessment criteria.

Your portfolio will be your evidence of having completed all, or part

of the Care Certificate. You will need to keep it in a safe place because

you may be required to show it to others during your current

employment and if you change your job.

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Assessment methods

The following assessment criteria must be

observed.

Has this been observed?

Yes/No

6.5a Demonstrating the use of appropriate

verbal and non-verbal communication. These are:-

Verbal: Speech

Native Language

Non-verbal: Position / proximity

Eye contact Body language

Touch Signs

Symbols and pictures Writing

Objects of reference Human and technical aids

Tone Volume

Pace

Communication may take place:-

Face to face By telephone or text

By email, internet or social networks

By written reports or letters

6.6a Checking that communication aids/technologies are:

Clean Working properly

In good repair


Communication

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6.6b Reporting any concerns you have

about the communication aid/technology to the appropriate

person. This could include:- Senior member of staff

Carer Family member

Your assessor may record their observation on the document

provided at the back of this workbook or on the documentation

used within your workplace. A copy of the observation report will

be placed in your portfolio

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Learning Outcome 6.1 – Understand the importance

of effective communication at work

6.1a Describe the different ways that you communicate

6.1b Describe how communication affects relationships at

work


Communication – Questions

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6.1c Describe why it is important to observe and be receptive

to an individual’s reactions when communicating with them

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Learning Outcome 6.2 – Understand how to meet

the communication and language needs, wishes and

preferences of individuals

6.2a Describe how to establish an individual’s communication and language needs, wishes and preferences

6.2b List a range of communication methods and styles that could help meet an individual’s communication needs,

wishes and preferences

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Learning Outcome 6.3 – Understand how to promote

effective communication

6.3a List barriers to effective communication

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6.3b Describe ways to reduce barriers to effective

communication

6.3c Describe how to check whether you have been

understood

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Learning Outcome 6.4 – Understand the principles

and practices relating to confidentiality

6.4a Describe what confidentiality means in relation to your role

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6.4b List any legislation and agreed ways of working to

maintain confidentiality in day-to-day communication

6.4c Describe situations where information, normally considered to be confidential, might need to be passed

on

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6.4d Describe who you would go to when you need advice

and support about confidentiality

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Feedback Form

Care Certificate Standard 6 – Communication

Standard Competence

Met (tick)

Date Standard Competence

Met (tick)

Date

6.1a 6.3b

6.1b 6.3c

6.1c 6.4a

6.2a 6.4b

6.2b 6.4c

6.3a 6.4d

Please provide constructive feedback to enable learner to demonstrate competence

Date agreed for resubmission of work

Assessor ………………………………………………………..... Date ……………………….

Learner …………………………………………………........... Date ……………………….

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Observation Form

Care Certificate Standard 6 –Communication

Standard Competence

Met (tick)

Date Standard Competence

Met (tick)

Date

6.5a 6.6b

6.6a

Please record your observation of the learner’s performance in

relation to the assessment criteria above.

Date agreed for resubmission of work

Assessor ………………………………………………………..... Date ……………………….

Learner …………………………………………………........... Date ……………………….

Documents

Care Certificatecareskillsacademy.co.uk/sites/default/files/... · Understand the importance of effective communication at ... Use appropriate verbal and non-verbal communication