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PRESENTED BY
POONAM.R.JAMAKHANDI.
SIET,BIJAPUR KARNATAKA.
MBA I SEM.
1
AGENDAVerbal Communication.
Need for verbal communication.
Objectives of verbal communication.
Characteristics of verbal communication.
Barriers of verbal communication.
Benefits of verbal communication.
Limitations of verbal communication.
2
VERBAL COMMUNICATION.
An act of conveying messages,
ideas, or feelings through the use of
mouth.
Main way of communicating face-
to-face.
3
INTERVIEW A FACE TO FACE VERBAL
COMMUNICATION
4
TELEPHONY OR
VIDEOCHAT A FORM OF
VERBAL COMMUNICATION.
5
NEED FOR VERBAL
COMMUNICATION
Helps in problem solving.
Resolve conflict.
Influence people to work together.
Develop listening skills.
An effective negotiator.
6
OBJECTIVES OF VERBAL
COMMUNICATION.
To Inform.
To Educate.
To Convince
To Persuade.
To Lead to Action
7
CHARACTERISTICS.
Consider the objective.
Think about the interest level of the
receiver.
Be sincere .
Use simple language and familiar
words.
8
CHARACTERISTICS CONTD..
Be brief and precise.
Avoid vagueness.
Be polite.
Allow time to respond.
9
BARRIERS OF VERBAL
COMMUNICATION.
Status.
Halo effects.
Complexes .
Poor retention.
Abstracting.
Slant.
Language barrier.10
BENEFITS OF VERBAL
COMMUNICATION.
Speed.
Immediate feedback.
Economical.
Synergy and Mutual creativity.
Secrecy.
Personal touch.
11
BENEFITS CONTD…
Suitable for emergency.
Harmonious relations.
12
LIMITATIONS OF VERBAL
COMMUNICATION.
Lack of evidence.
Lengthy messages.
Costly.
Noise.
Speakers ineffectiveness.
Attitudinal problem.
13
THANK YOU
14