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1NELT Grupa Annual Business Report
BusinessReport
Cover page - “Courrier”, Bratislav Milenkovi', 10x12 m,the mural on the Nelt Co warehouse in Belgrade.
3
CONTENTS
4. Foreword
6. Vision and Mission
10. NELT CO - Serbia
12. Neregelia - Montenegro
14. NELT - Bosnia and Herzegovina
16. NELT ST - Macedonia
18. NELT Africa
20. NELT Angola LDA
21. NELT Zambia LIMITED
21. NELT Mozambique LIMITADA
22. Neoplanta - Serbia
24. Javna skladišta Subotica - Serbia
26. Sales and Distribution
29. Fast Moving Consumer Goods
30. Pharmaceuticals
32. Trade Marketing
34. Supply Chain
38. Logistics Services
40. Warehousing
42. Transport
44. Finishing
45. Customs Clearance
46. Production
48. People
50. Information Technologies
52. Quality
54. Finance
56. Corporate Social Responsibility
60. Contacts
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After 20 years of Nelt’s successful business growth and diversification, we have recognized the need for creating new organizational forms to properly respond to the changes around us.
Celebrating a grand anniversary of our company, we have decided to make a courageous step into the future and set up a new modern organizational structure -Nelt Group, redefining our corporate values in doing so.With synergy of know-how and experience in all our businesses and on all our markets, we intend to take an even more significant market position, as well as to ensure a long-term stability of our existing business operations.
Aware of continuing macroeconomic changes and prognoses about the markets we do business in, we tend to adapt, in an attempt to improve our competitive edge.Setting up the Group is a strategic decision to face challenges and in doing so, enhance the attractiveness of our companies in the eyes of the present as well as new prospective partners.
The trust we earned in the past years we see as a commitment to make progress together and be more efficient in due course, continuing to grow and raise the quality level of our services.
The leaders on our road to success are all Nelt Group employees. They are the backbone of our development and a constant we could not achieved wanted results without.Practising promotions from our ranks, we are open to all talents who have professionalism, initiative and team work inbuilt into their business DNA.
MILOŠ JELIΩNelt Group CEO
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VISION &MISSION
7NELT Group Business Report
In all its business aspects, Nelt has always been a flagship of innovation. That is why we wanted to go a step ahead in defining corporate values and culture than the current standard definitions.
We have defined the PURPOSE for our work, made series of PROMISES we intend to implement, and reaffirmed professional PILLARS, on which our company relies on daily basis.
This strategy we call 3 P is the way and the signpost for all of us in Nelt Group how to become the ambassadors of our company, in the workplace, in business meetings, in cooperation with principals and customers, etc. Our values are also the Group’s ID, the indicator of our ethical and responsible business approach.
Our PURPOSEWe build successful roads for products, services and ideas to final consumers, with experience, knowledge, skills and committed work, in all areas of our business.
Our PROMISEWe are striving to become the first choice for>· The leading companies, for distribution and logistics services in all the countries and markets we operate in.· Our esteemed partners by maximizing our work effectiveness in all the areas of business.· Devoted employees, within and outside of the company who choose to work in a dynamic and challenging environment, with opportunities to develop and progress.· The renowned civil institutions, supporting social initiatives for improvement of lives, in the communities we operate in.
Our PILLARSProfessionalism.Commitment.Initiative.Team work.Winning mentality.
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NELT COS E R B I A
1992. 1996. 1998. 2000. 2006.2001. 2007. 2008. 2009. 2010. 2011. 2012. 2013.
9COMPANIES
NELTBOSNIA AND
HERZEGOVINA
NEREGELIAM O N T E N E G R O
NELT AFRICAA N G O L AZ A M B I A
M O Z A M B I Q U E
NEOPLANTA
JSS
NELT STMACEDONIA
3.300EMPLOYEES
7COUNTRIESSQUARE METER AREA 120.000
1.200 VEHICLES
350 DELIVERYVEHICLES
CONT
INEN
TS2€ 265M
ASSETS € 160M
TURNOVER € 500MPROPERTIES
CUSTOMERS 22.290
6.900
NELT WAS FOUNDED IN 1992, WITH COMMERCE AS ITS CORE BUSINESS.
NELT STARTS WITH THE DISTRIBUTION OF PROCTER & GAMBLE PRODUCTS FOR SERBIA AND MONTENEGRO.
NELT ESTABLISHES THE NEREGELIA COMPANY IN MONTENEGRO, WITH REGISTERED OFFICES IN PODGORICA.
NELT ESTABLISHES A COMPANY IN MACEDONIA, WITH REGISTERED OFFICES IN SKOPJE.
NELT STARTS WITH THE DISTRIBUTION OF KRAFT FOODS PRODUCTS FOR SERBIA, MONTENEGRO AND MACEDONIA.
NELT STARTS WITH THE DISTRIBUTION OF WRIGLEY PRODUCTS FOR SERBIA AND MONTENEGRO.
NELT OPENS A NEW DISTRIBUTION CENTER IN SERBIA – CDC DOBANOVCI, BELGRADE.
NELT STARTS TO PROVIDE LOGISTIC SERVICES IN SERBIA.
A NEW DISTRIBUTION CENTER IS OPENED IN MONTENEGRO – DONJA GORICA, PODGORICA.
NELT ACQUIRES 50% OF ORBITKO, A COMPANY FROM BOSNIA AND HERZEGOVINA.
NELT BECOMES MAJORITY SHAREHOLDER OF NEOPLANTA AND STARTS WITH THE DISTRIBUTION OF THEIR PRODUCTS IN FOUR COUNTRIES FROM THE WESTERN BALKANS REGION.
NELT ALSO STARTS WITH THE DISTRIBUTION OF PHARMACEUTICAL PRODUCTS.
NELT OPENS A NEW DISTRIBUTION CENTER IN SKOPJE (MACEDONIA).
BAT DISTRIBUTION IS STARTED IN BOSNIA AND HERZEGOVINA.
NELT BECOMES THE OWNER OF JAVNA SKLADIŠTA SUBOTICA LTD, AND STARTS TO PROVIDE TRADE MARKETING SERVICES IN SERBIA.
THE DISTRIBUTION OF DR OETKER PRODUCTS IN SERBIA AND MACEDONIA STARTED.
NELT IMPLEMENTS ISO 9001:2008 AND HACCP CERTIFICATES INTO ITS BUSINESS OPERATIONS.
NELT STARTS PROVIDING TRADE MARKETING SERVICES IN MONTENEGRO AS WELL.
A NEW CHAIN OF CONVENIENCE STORES IS OPENED IN SERBIA - CORNER SHOP.
THE ORBITKO COMPANY CHANGES ITS NAME INTO NELT (BOSNIA AND HERZEGOVINA).
NELT ESTABLISHES AND REGISTERS A COMPANY IN ANGOLA.
BAMBI AND JAFFA PRODUCTS ARE DISTRIBUTED IN MACEDONIA.
ARLA PRODUCTS AND FDS ARE DISTRIBUTED IN BOSNIA AND HERZEGOVINA.
NELT STARTS WITH THE DISTRIBUTION OF AMBI PUR PRODUCTS.
NEOPLANTA EXPORTS PRODUCTS INTO RUSSIA.
PHILLIPS AND VITALIA PRODUCTS ARE DISTRIBUTED IN MONTENEGRO AND BOSNIA AND HERZEGOVINA.
NELT ANGOLA STARTS WITH THE DISTRIBUTION OF P&G PRODUCTS.
NELT IMPLEMENTS THE SAP SOFTWARE SOLUTION IN SERBIA.
NELT ANGOLA STARTS WITH THE DISTRIBUTION OF NEOPLANTA PRODUCTS.
NELT ESTABLISHES AND REGISTERS A COMPANY IN ZAMBIA.
NELT ZAMBIJA STARTS WITH THE DISTRIBUTION OF P&G PRODUCTS.
NELT CELEBRATES 20 YEARS OF ITS BUSINESS ACTIVITIES.
NELT STARTS PROVIDING LOGISTIC SERVICES FOR PHILIP MORRIS INTERNATIONAL.
NEOPLANTA ACQUIRES GLOBAL GAP AND IFC CERTIFICATES.
NELT ESTABLISHES AND REGISTERS A COMPANY IN MOZAMBIQUE.
NELT MOZAMBIQUE STARTS WITH THE DISTRIBUTION OF P&G PRODUCTS.
2014.
THE CONTRACT FOR PROVIDING LOGISTIC SERVICES IS SIGNED WITH PHILIP MORRIS OPERATIONS.
CONTRACTS OF DISTRIBUTION ARE ENTERED INTO WITH MARS FOODS AND HOCHLAND IN SERBIA, MONDELEZ IN BOSNIA AND HERZEGOVINA AND MAMA'S IN MACEDONIA.
SKUs
41PRINCIPALS
36.000DELIVERY POINTS
8
NELT COS E R B I A
1992. 1996. 1998. 2000. 2006.2001. 2007. 2008. 2009. 2010. 2011. 2012. 2013.
9COMPANIES
NELTBOSNIA AND
HERZEGOVINA
NEREGELIAM O N T E N E G R O
NELT AFRICAA N G O L AZ A M B I A
M O Z A M B I Q U E
NEOPLANTA
JSS
NELT STMACEDONIA
3.300EMPLOYEES
7COUNTRIESSQUARE METER AREA 120.000
1.200 VEHICLES
350 DELIVERYVEHICLES
CONT
INEN
TS2€ 265M
ASSETS € 160M
TURNOVER € 500MPROPERTIES
CUSTOMERS 22.290
6.900
NELT WAS FOUNDED IN 1992, WITH COMMERCE AS ITS CORE BUSINESS.
NELT STARTS WITH THE DISTRIBUTION OF PROCTER & GAMBLE PRODUCTS FOR SERBIA AND MONTENEGRO.
NELT ESTABLISHES THE NEREGELIA COMPANY IN MONTENEGRO, WITH REGISTERED OFFICES IN PODGORICA.
NELT ESTABLISHES A COMPANY IN MACEDONIA, WITH REGISTERED OFFICES IN SKOPJE.
NELT STARTS WITH THE DISTRIBUTION OF KRAFT FOODS PRODUCTS FOR SERBIA, MONTENEGRO AND MACEDONIA.
NELT STARTS WITH THE DISTRIBUTION OF WRIGLEY PRODUCTS FOR SERBIA AND MONTENEGRO.
NELT OPENS A NEW DISTRIBUTION CENTER IN SERBIA – CDC DOBANOVCI, BELGRADE.
NELT STARTS TO PROVIDE LOGISTIC SERVICES IN SERBIA.
A NEW DISTRIBUTION CENTER IS OPENED IN MONTENEGRO – DONJA GORICA, PODGORICA.
NELT ACQUIRES 50% OF ORBITKO, A COMPANY FROM BOSNIA AND HERZEGOVINA.
NELT BECOMES MAJORITY SHAREHOLDER OF NEOPLANTA AND STARTS WITH THE DISTRIBUTION OF THEIR PRODUCTS IN FOUR COUNTRIES FROM THE WESTERN BALKANS REGION.
NELT ALSO STARTS WITH THE DISTRIBUTION OF PHARMACEUTICAL PRODUCTS.
NELT OPENS A NEW DISTRIBUTION CENTER IN SKOPJE (MACEDONIA).
BAT DISTRIBUTION IS STARTED IN BOSNIA AND HERZEGOVINA.
NELT BECOMES THE OWNER OF JAVNA SKLADIŠTA SUBOTICA LTD, AND STARTS TO PROVIDE TRADE MARKETING SERVICES IN SERBIA.
THE DISTRIBUTION OF DR OETKER PRODUCTS IN SERBIA AND MACEDONIA STARTED.
NELT IMPLEMENTS ISO 9001:2008 AND HACCP CERTIFICATES INTO ITS BUSINESS OPERATIONS.
NELT STARTS PROVIDING TRADE MARKETING SERVICES IN MONTENEGRO AS WELL.
A NEW CHAIN OF CONVENIENCE STORES IS OPENED IN SERBIA - CORNER SHOP.
THE ORBITKO COMPANY CHANGES ITS NAME INTO NELT (BOSNIA AND HERZEGOVINA).
NELT ESTABLISHES AND REGISTERS A COMPANY IN ANGOLA.
BAMBI AND JAFFA PRODUCTS ARE DISTRIBUTED IN MACEDONIA.
ARLA PRODUCTS AND FDS ARE DISTRIBUTED IN BOSNIA AND HERZEGOVINA.
NELT STARTS WITH THE DISTRIBUTION OF AMBI PUR PRODUCTS.
NEOPLANTA EXPORTS PRODUCTS INTO RUSSIA.
PHILLIPS AND VITALIA PRODUCTS ARE DISTRIBUTED IN MONTENEGRO AND BOSNIA AND HERZEGOVINA.
NELT ANGOLA STARTS WITH THE DISTRIBUTION OF P&G PRODUCTS.
NELT IMPLEMENTS THE SAP SOFTWARE SOLUTION IN SERBIA.
NELT ANGOLA STARTS WITH THE DISTRIBUTION OF NEOPLANTA PRODUCTS.
NELT ESTABLISHES AND REGISTERS A COMPANY IN ZAMBIA.
NELT ZAMBIJA STARTS WITH THE DISTRIBUTION OF P&G PRODUCTS.
NELT CELEBRATES 20 YEARS OF ITS BUSINESS ACTIVITIES.
NELT STARTS PROVIDING LOGISTIC SERVICES FOR PHILIP MORRIS INTERNATIONAL.
NEOPLANTA ACQUIRES GLOBAL GAP AND IFC CERTIFICATES.
NELT ESTABLISHES AND REGISTERS A COMPANY IN MOZAMBIQUE.
NELT MOZAMBIQUE STARTS WITH THE DISTRIBUTION OF P&G PRODUCTS.
2014.
THE CONTRACT FOR PROVIDING LOGISTIC SERVICES IS SIGNED WITH PHILIP MORRIS OPERATIONS.
CONTRACTS OF DISTRIBUTION ARE ENTERED INTO WITH MARS FOODS AND HOCHLAND IN SERBIA, MONDELEZ IN BOSNIA AND HERZEGOVINA AND MAMA'S IN MACEDONIA.
SKUs
41PRINCIPALS
36.000DELIVERY POINTS
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Nelt was founded in 1992 with trade as its core activity. After four years of hard and devoted work, the company became a distributor for a multinational corporation Procter&Gamble for the territory of the then FR Yugoslavia. Soon after, it began distributing the products of world famous companies such as Kraft Foods, Wrigley and SSL on the territory of the then Serbia and Montenegro.
Pursuant to its goals and endeavouring to improve its business, Nelt diversified its activity to include the provision of logistic services. Afterwards, by purchasing the Novi Sad-based meat industry Neoplanta, the range of activities broadened to include food production.In 2008, Nelt acquired the company Javna skladišta Subotica, and in the same year began providing trade marketing services.
In 2006, Nelt opened a modern distribution centre in Dobanovci, in the center of Belgrade’s industrial zone, where the company’s headquarters and central distribution center are located.
With the aim of constant improvements and maintaining the competitive edge, a quality control system was certified according to the ISO 9001 standard requirements and the implemented HACCP system. Soon after, the distribution of pharmaceutical products and pet food and care products followed.
In 2012, we implemented the SAP business information system, with the aim of replacing the existing ERP with a solution that could completely cover and support the strategy for a viable business diversification and improvement, as well as all processes within the company.
Nelt Co. is currently working with the following principals> Procter & Gamble, Wrigley, Mars, Mondelez, Dr. Oetker, Hochland, Neoplanta, Reckitt Benckiser, Sebapharma, Panacea, Sanophi, Johnson &Johnson, etc.
NELT CO – SERBIA
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Neregelia d.o.o. was founded in 2000 as a company mainly dealing in FMCG. The same year it became a distributor for Procter&Gamble. In 2001, Neregelia signed a product distribution contract with Kraft Foods, and in 2002 it started distributing the Wrigley products.
In the following years, Neregelia kept on developing and growing in order to move in its own business space and launch the distribution of SSL products in 2006.
Since 2009, the Neregelia portfolio has contained Neoplanta’s food portfolio in the meat products category, and since 2010, its distributionportfolio has included Mokamard’s domestic roasted milled coffee portfolio, as well as the dairy products of Arla Food, a Danish producer.In 2011, Neregelia launched the distribution of Vitalia products and pharmaceutical products in Montenegro, in 2012 SC Johnson and Philip Morris, and in 2014 it launched the sales of Mars Foods portfolio.
NEREGELIA – MONTENEGRO
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Neregelia Distribution Centre (DC) is located in Donja Gorica, Podgorica. It covers around 4,000 square metres of useful warehousing area and about 500 square meters of office space.
Neregelia has over 170 people employed, and works with the following principals> Procter&Gamble, Mondelez, Wrigley, Mars, Neoplanta, Vitalia, Philip Morris, Mokamard, SC Johnson.
Owing to continual quality improvement and service diversification, as well as investing in human resources development, we are one of the leading distribution companies in Montenegro today.
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The founder of Nelt d.o.o. in Bosnia and Herzegovina, company Orbitko was founded in 1999, as a sub-distributor of confectionery and tobacco products with its headquarters in Trebinje.In 2006, Orbitko became partners with Nelt Co, and in 2010 the company changed its name into Nelt d.o.o, while the headquarters moved to Isto;no Sarajevo, where it is still located today.
In addition to the headquarters in Isto;no Sarajevo, there are regional distribution centres in Banja Luka and Bijeljina.The company’s partners are major domestic and international corporations, whose long-time multinational experience and knowledge combined with Nelt’s energy, flexibility and creativity bring success and growth, from year to year.
NELT - BOSNIA AND HERZEGOVINA
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Nelt d.o.o. is currently working with the following principals> Arla, Kent, Majevica, Neoplanta, BIC, Philips, British American Tobacco (BAT), Japan Tobacco International (JTI), Fabrike Duhana Sarajevo and others.
Nelt Bosnia and Herzegovina was selected twice in three years as one of the most desirable companies for work in the distribution sector. Following the latest research, our company was awarded with the Most Preffered Employer in 2014 title in Sarajevo.
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”BEST
EM
PLOYER 2014
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Nelt ST d.o.o. was founded in 1998 as a company mainly dealing in FMCG. In the same year, Nelt ST became a distributor for Procter&Gamble.
In 2001, Nelt ST signed a contract for distribution of Kraft Foods’ products and in 2005 it began distributing Jonson Wax’s products.
In the following years the company developed and grew so that in 2007 it moved in its own space and began the distribution of SSL’s products. In 2008, a contract was concluded with Dr. Oetker and Jaffa Crvenka companies.
Since 2007, Nelt ST’s portfolio includes Neoplanta’s food portfolio in the meat products category and since 2013 Pascalin’s domestic roasted milled coffee portfolio.In 2013, Nelt became a distributor of the BIC products.
Today, Nelt ST works with the following principals> Procter&Gamble, Mondelez, Neoplanta, SC Johnson, Jaffa Crvenka, Dr. Oetker, BIC, Mama’s, Pascalin.
NELT ST - MACEDONIA
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Nelt ST Distribution Centre (DC) is located in the Municipality of Ilinden, Skopje and covers some 6,400 square metres of useful warehouse space and about 710 square metres of office space. Nelt ST has more than 170 permanent employees.
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NELT - AFRICA
ANGOLAPopulation: 19.1 million
Luanda: 5.1 millionGDP per capita: $6,300
ZAMBIAPopulation: 14.6 million
Lusaka: 1.8 millionGDP per capita: $1,800
MOZAMBIQUEPopulation: 24.7 million
Maputo: 1.9 millionGDP per capita: $1,200
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ANGOLAPopulation: 19.1 million
Luanda: 5.1 millionGDP per capita: $6,300
ZAMBIAPopulation: 14.6 million
Lusaka: 1.8 millionGDP per capita: $1,800
MOZAMBIQUEPopulation: 24.7 million
Maputo: 1.9 millionGDP per capita: $1,200
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NELT ANGOLA LDA
Nelt Angola LDA was officially registered on October 29th 2010 in Luanda and started its business in March 2011. Due to its commitment and invested efforts, it became a successful and stable company, recognizable as one of the leading companies in the distribution segment.
Apart from the offices, Nelt Angola LDA now owns its warehouse space covering more than 7,000 square metres, over a hundred of local employees and a team of experienced expats that develop both the knowledge and skills of the local organization on daily bases. The business activity is organized through four sales divisions> Food, Non-Food, Beverage and Electrical Appliances distributing the goods to over 4,000 customers.
Over the course of several years, the portfolio has diversified and now it consists of more than 300 products and 7 principals> Procter&Gamble, Nestle, Wrigley, Unted Spirits Limited, Whirlpool, Tiger Brands. Neoplanta, a member of Nelt Group, started to export its goods, meat products to Angola in June 2012, and so became the only meat industry in Serbia that has made a breakthrough into the market of Sub-Saharan Africa.
In 2014, we started yet another business activity – providing marketing services, design and advertising solutions in printing, vehicle branding and advertising material production, which expanded the range of the services we provide to our principals and all other interested clients.
In June 2014, the first branch office was opened in south Angola, in the Benguela town. This enabled the greater coverage of Angola’s market, i.e. its southern provinces, with the products from our portfolio.
We are constantly working on finding new products suitable for this specific market.
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After establishing companies in Angola and Zambia, Nelt launched operations in another African market - Mozambique. Nelt Mozambique Limitada was officially registered in early 2013 in Maputo and the first delivery of the Procter&Gamble products was made in May 2013. In a short period of time, successful cooperation was established with all key customers such as Game - Wallmart, Spar, Shoprite, Cogef, as well as with the leading wholesalers.
Currently, Nelt Mozambique Limitada distributes products of three principals - Procter&Gamble, Mars and Wrigley. The featured brands are> Pampers, Always, Gillette, Duracell, Safegurad, Mars, Twix, Bounty, Snickers, M&M, Orbit.
Nelt Mozambique Limited has offices and a storage space covering 3,500 square metres, three employees from the Balkans and twenty local employees.
After successfully establishing companies in Angola and Zambia, Nelt entered into Mozambique with even more self-confidence, quickly utilizing all of its potentials and experience from other African markets.
After successfully establishing the company in Angola, Nelt met another challenge – to establish a company in Zambia. Nelt Zambia Limited was officially registered in April 2012 in Lusaka, Zambia’s economic and political centre, and the first delivery of the Procter&Gamble products was made as early as in June 2012.
Today, Nelt cooperates with all key accounts in the country (Spar, Game - Wallmart, Shoprite, Pick’n’Pay) and for now, supplies them with the portfolio of the principal P&G, with such brands like> Gillette, Always and Pampers, Duracell, Pantene, Head&Shoulders, Ariel, Raid, Glade, Baygon, Duck, Pledge, Mr Muscle, Kiwi.
Nelt Co’s office and warehouse space covers 2,600 square metres in total.
The company has more than thirty local employees, as well as three expats.
Nelt Cluster in Africa coversalso Zimbabwe and Malawi, currently supplied through sub-distributors.
NELT MOZAMBIQUE LIMITADANELT ZAMBIA LIMITED
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Neoplanta is one of the oldest Serbian brands with a multi-decade tradition. Ever since 1885, Neoplanta has preserved the traditional meat processing.
On nearly 1,000 hectares of land, variety of cultures is being cultivated, and most of them are used as feedstock for the feed production< what is the beginning of the chain supervised by Neoplanta’s team of experts from start to finish.
The next strong link in the chain is Neoplanta’s pig farm, one of the largest in the region, with an annual production of some 40,000 fatlings. The production per month is nearly two million kilograms of fresh meat and meat products within the portfolio of more than 100 delicatessen products.
Since June 2006, Neoplanta operates according to the HACCP system, applied throughout the production chain. We also acquired many other certificates that guarantee the quality of Neoplanta’s work, such as> ISO 9000>1994, IFS, GLOBAL GAP, HALAL. We have licences to export into EU and RF. Aiming at market exchange with the Russian Federation, Neoplanta obtained GOST-R and Hygiene Certificate for the entire portfolio of ready-made meals in 2010.
In October 2007, Neoplanta became a member of Nelt Group, marking a new stage in development, business operations and modernization. Since that time, the company has recorded a 30% growth in sales, the headcount has risen to over 750 people with over 100 temporarily employed workers.
With its long tradition and product quality, and in synergy with Nelt’s knowledge and energy, Neoplanta is getting closer to becoming the absolute regional leader in meat industry.
NEOPLANTA - SERBIA
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NELT Group Business Report
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Javna Skladišta d.o.o. Subotica, Subotica provides the warehouse services for all types of goods in environmental and temperature regime, goods manipulation, business and storage area rent, use of fork-lift trucks outside the company’s yard and freight vehicles parking.
The total area of the warehouse space is 25,000 square metres, whereas the parking space area is over 25,000 square metres with the possibility of providing all additional services regarding the truck customs terminals, for over 150 trucks simultaneously.
Javna skladišta d.o.o owns a regularly maintained industrial railway track with its unloading capacity of over 900 tonnes or 18-20 wagons per day.
Javna skladišta d.o.o reloads all sorts of goods and weights (except hazardous materials) in truck and railway traffic. Javna skladišta d.o.o have the HACCP standard.
In 2008, Javna skladišta was purchased by Nelt in the privatization process, and today this Company is a part of Nelt Group, with 100% of share capital.
JAVNA SKLADIŠTA SUBOTICA
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The business complex of Javna Skladišta d.o.o. houses one of the most efficient customs branch offices in Serbia, so the entire customs procedure for all types of commercial goods may be completed on our site.
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SALES &DISTRIBUTION
28
NUMBER OF PRINCIPALS - 41
NUMBER OF SKUs - 6,900
NUMBER OF CUSTOMERS - 22,290
NUMBER OF DELIVERY POINTS - 36,000
29
FMCG distribution is our core activity. We are the absolute leader in this area, since we can offer our partners the complete service – import and clearance of goods, storing, marketing services, sales and delivery.
For all sales portfolio we distribute, we guarantee the availability of goods to end users at any time and in any place. Our goal is to reach the ideal distribution – 100% of a recommended portfolio, in 100% of outlets, during 100% of the time.
Focus on quality of service, organization, local market insights, as well as a good geographic coverage of the Western Balkans and increasing knowledge of the African market is what differentiate us from our competitors and make us the leading distribution company in all the regions where we do business.
FAST MOVING CONSUMER GOODS
30
We see distribution of medicinal drugs, health products and dietary supplements as one of the core pillars of our future development. A qualified team of pharmacists together with the rest of the organization takes care of all major aspects of distribution to pharmacies and medical centers – from the adequate storing of goods, through their transport, to active sales at the pharmacies.
We try to improve our customer businesses by continual distribution, providing new services and constant availability of the bestselling asortment and innovative products. Our suppliers are the major companies in the pharmaceuticals market with whom we build partnerships, but also transfer our knowledge in order to improve pharmacies’ business and provide sufficient availability of goods in a profitable way.
PHARMACEUTICALS
31
Within Nelt Pharmaceuticals, there is Animal Health sector, dealing with distribution of Pet Care products and animal medicines.
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In order to provide additional assistance for the shelved products to find their way into to shopping carts, we offer our partners trade marketing services such as merchandising, devising and organizing promotional activities, vehicle branding, production of advertising materials and collecting field information. Our creative team, gathering more than 130 field employees, can make any client wish come true and contribute to higher sales of products we distribute.
TRADE MARKETING
Merchandising.
Devising and organizing promotional activities.
Vehicle branding.
Advertising materials production.
Collecting field information.
NELT Group Business Report
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SUPPLY CHAIN
35
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On the Group level, supply chain employs nearly 1,200 people with 10,000 deliveries a day. We provide the best logistics service by continual management process improvement and maximizing the utilization of all warehousing resources. Nelt has 3 warehouse management system modules (WMS)> Stock, Radio and C Plan.The central logistics centre is located in the heart of the industrial zone in Belgrade, near the Nikola Tesla airport, with approximately 55,000 m2 of warehousing space and nearly 800 employees. Apart from Belgrade, there are regional distribution centers and branches in Novi Sad, Subotica, Kraljevo, Niš, Bor and Užice, which, with additional 6 cross dock points, allow 7,000 deliveries a day.
Goods are supplied by the delivery fleet consisting of 350 vehicles, with their gross load from 3.5 to 40 tonnes, and various temperature regimes. All vehicles are equipped with GPS devices, while organization, control, and monitoring of the complete transport and delivery routes are done via an modern software solution for transport organization and optimization (TMS).
Delivery routing for the entire delivery fleet is done via dynamic routing software.The delivery vehicles are equipped with PDA devices allowing the driver to have a detailed view of all delivery-related parameters – route details, packing list view, delivery task status, navigation by delivery plan, etc.
All systems (SAP, TMS, WMS) are interconnected and together they provide the best solutions for various logistics tasks set before Nelt by renowned clients.
WMS TMS GPS
350 VEHICLES
STOCK/RADIO/C PLANW M S
3.5 - 40 T grossTMS
NELT Group Business Report
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LOGISTICS SERVICESNelt companies have long-term experience inproviding all types of logistics services to clientswho have entrusted us with their entire or partial supply chain processes.
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LOGISTICS SERVICES
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Nelt Co provides its clients with a complete logistic outsourcing solution, from taking care of the entire supply chain (stock, domestic and international transport, customs clearance,
warehousing, FTL and capillary distribution, customer service, consulting) or every part of it individually, to providing internal
logistics services - processes within client’s production capacities – internal transport, storage of raw materials, prepared goods,
spare parts, waste management, development of logistics solutions and improvement of production processes that lean on
production logistics.
Nelt’s 3PL client’s portfolio final reinforcement is Philip Morris Operations, that, since 2014, entrusted us with product
warehousing and delivery services on the entire territory of Serbia, as well as order gathering for one segment of the market. Other
major Nelt 3PL clients are: P&G, Dr. Oetker, VIP Mobile, Mondelez, Wrigley, Ball Packaging, TDR, MARS, Samsung Electronics, etc.
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With the current capacity of more than 120.000 square meters of storing area in all markets, with different temperature regimes, storage types and warehousing technologies, using the newest technologies and logistic processes management software, we can answer to various requirements of both our long term and potential clients. We possess ISO and HACCP certificates, and we are in the procedure of conforming processes with IFS Logistic standard and TAPA FSR.
WAREHOUSING
TYPES OF WAREHOUSES
TEMPERATUREREGIMES OF WAREHOUSES
AMBIENTCHILLEDFROM 0°C TO +8°C FROM 10°C TO 20°C
FROZENTO -25°C
TOTAL AREA OF ALL TYPES OFWAREHOUSES IN NELT GROUP
120.000 m2
CUSTOMS
PHARMACEUTICAL
FOOD
NON FOOD
ISO 9001 HACCP
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Years of experience of Nelt Co in the field of transport as well as our reference list of clients we provide services to, puts us among the leaders in the south-eastern Europe.The fleet of more than 220 vehicles, equipped with all temperature regimes, enables us to make over 9.000 full-truck loads annually.Our company’s vehicles have the most advanced equipment, answering to TAPA TSR standard level A, which enables us to respond to requests of most demanding clients.
TRANSPORT
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FULL-TRUCK LOADS ANNUALLY
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In line with growing customer needs to supply the market with products that are adapted to the consumer habits, we have developed finishing services (repackaging, labelling) and adaptation (forming of commercial packages on customers’ demands, creating promotional and action sets) of a wide range of consumable goods, food, pharmaceutical products, technical products and advertising materials.
FINISHING AND ADAPTING
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Nelt has been developing this service for years, and has specialized in representation before the customs authorities in customs procedures related to consumer goods, food products, technical equipment and general-purpose goods. We offer our clients the service of obtaining the necessary certificates, test certificates and sanitary, veterinary and market certificates and permits.
CUSTOMS CLEARANCE
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PRODUCTION
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Since 1885, when it was established as a small manufacturer of meat products, Neoplanta has grown into a major food processing company whose products are enjoyed today by a huge number of consumers.
High quality, irresistible taste, flavour to remember... Hence, it is not surprising that Neoplanta’s products are present in numerous households as an unavoidable food on everybody’s table. Our portfolio of more than 80 delicacy products that will win you at first bite is the best proof of how our product offer is extensive. In it everybody may find his ⁄ her perfect taste.
We are in particular proud of our Patelina pâtés we have created for your enjoyment, Pipi and Gudi semi-durable products, Prego ready meals that you “eat with a spoon”, and Neoplanta durable dried delicacy meats which offer unforgettable gastronomic enjoyment.
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Success of a company is in fact the success of people. That is why we strive to hire, develop and retain the best. Our energy is focused to creating a pleasant and encouraging working environment that is going to motivate our employees to give their maximum in everyday work, experiencing andtreating the company like it’s their home.
Our daily imperative is to awaken the full potential of our co-workers. It is important to us that our employees know what expectations they have to meet, and also to give them full support for the fulfilment of their working tasks, and finally to jointly make important business decisions as a team. Through planned external trainings created and held by reputable domestic and foreign companies, and internal trainings, that represent a good combination of knowledge, experience and best practical knowledge of our co-workers employed in Nelt Group companies, we build top-quality trained and motivated employees.
Taking the initiative, team work, dedication, winning mentality and professionalism are values and attitudes we value and strive to develop in our employees, because we believe those are the fundaments of excellence and progress.
Following the needs of our employees, we conduct various activities thatcontribute to more quality communication within the company, simultaneously strengthening team spirit and co-operation. Socializing, medical services, gathering of the employees kids, favorable conditions in retail shopping are the activities that we conduct during the entire year. We are trying to support our employees on daily bases, when they experience both happy and tough times.
PEOPLE
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Nelt enables each employee to demonstrate his ∕ her abilities, working in a teamof experts, in accordance to the standards of world’s leading companies. Nelt offers the opportunity for young and talented people to get to know our company through internships and thereby acquire basic knowledge and skills from areas they are interested in.
A good balance of employees that started their careers in Nelt, and of those we recognized in the market and attracted to our team, is a fundament for the stabile growth of the company.Promotion of employees within the company is one of the most important Nelt’s principles and we pride ourselves on the fact that all our managers have been promoted from lower positions in the company.
Our employees know that we value quality work, dedication and taking the initiative, and in the times of great changes in the markets we operate, we strive to have a strong team where we firmly rely on each other.
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We strive to implement successful business models to all sales activities, utilizing human and material resources from our existing operations to the fullest. Furthermore, we are constantly raising our efforts to remain the leaders in applying advanced information technologies in sales (Hand Held and Tablet Computers, B2B portals), finances (e-banking), communications (IP telephony, IM, 3G+ field data transfer) and logistics (WMS and Dynamic routing).
We implemented SAP ERP software with aim to replace the existing solution with one that can completely cover and support our strategy of sustainable expansion and improvement of our operations, along with upgrade of all internal company processes.Implementing SAP ERP ranked us alongside the best companies that use this advances system worldwide. We plan to continue the implementation of SAP solution in all companies in the Western Balkans, what would, we believe, strengthen our leading position in the region.
Some of the basic benefits of the SAP solution implementation are>• Standardization and consolidation, with the implementation of a long-term solution• Improved process surveillance and control• Optimized operations execution• Quality reporting• Human assets management• Supply and stock management
Today, Nelt has its own SAP team, made from internal consultants of virtually all SAPmodules, that can provide prompt and quality responses to all business requirements.
IT
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For us in Nelt, development means survival.
This is why we strive to superiorly cover the
markets we operate in, expand sales and
distribution, improve logistics services with
implementation of the latest technology and
standardization of all operations.”
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The quality management system is a strategic commitment of Nelt Group, based on the process approach and the pursuit of constant improvement. Active participation of employees in usage and transfer of knowledge, best practices and solutions, further strengthen our core values and motivation, providing a firm base for further growth of the Group.
HACCP food safety management system is incorporated in the quality management system of our distribution and logistics companies. Demanding food management systems IFS Food, Global Gap and HALAL are implemented in our production business.
In accordance with the needs of the business and requirements of the stakeholders, Group members certified their quality management and food safety systems, according to requirements of international organization for standardization standards, as well as the standards of leading European retailers, and religious organizations, all confirmed by certificates issued by leading certification bodies.
This way we substantiated company’s orientation to the development of joint values,with the goal to preserve the leading positionon the market, fulfilment of client’s needs and legislations, as well as the optimization of working effectiveness in all Nelt Group business operations.
QUALITY
””
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FINANCE
BOSNIA ANDHERZEGOVINA
17%
2014. 2014.
SERBIA58%MONTENEGRO
12%MACEDONIA6%
ANGOLAZAMBIAMOZAMBIQUE
7%
FMCG DISTRIBUTION
TURNOVER SHARE PER BUSINESS TURNOVER SHARE PER COUNTRY
NET INCOME
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014
500400300200100
0
79%
PRODUCTION15% LOGISTIC SERVICES
3%
DISTRIBUTION OF PHARMACEUTICALPRODUCTS
3%
64 108 165 156 182 225 307 313 292 277 283 388 440 500
(MIL €)
€ 265MASSETS € 160M
TURNOVER € 500MPROPERTIES
Since it was established, Nelt group has recorded constant growth. Over the past 13 years, the company’s income increased more than 7 times, which is followed by a steady rise in profits. Stabile financial results were achieved thanks to constant improvements and expansion of operations in the field of FMCG and pharmaceuticals products distribution, development of new operations (LSP and food production) and acquisitions. A strong foundation for further development is also supported by the exceptional financial structure of the company, where 60% comes from the company’s own capital. Financial success is also confirmed by the fact that Nelt is among the top 30 companies in Serbia according to income and profit over the past 10 years. In the future, we expect further growth of income and improvement of operational efficiency.
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CORPORATE SOCIAL RESPONSIBILITY
“Wall Street by Nelt”, is an artistic installation of 10 murals in the company’s headquarters in Belgrade
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Our policy of social responsibility is based onethical operations and the aim to help create a better environment for our employees, partners and the wider social community.
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Various projects are initiated together with students from the Faculty of Architecture, Faculty of Transport and Traffic Engineering, Faculty of Applied Arts, and Faculty of Music of the University of Belgrade, and also with students from The Faculty of Economics in Belgrade, Podgorica and Sarajevo, and the Faculty of Mechanical Engineering in Skopje.
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A contribution to improvement of the quality of life of our employees and the whole of the local community was and will remain one of our most important goals and principles in adopting business decisions.
In 2012, on the occasion of the celebration of 20 years of Nelt, we decided to initiate a new, long-term strategy of specific activities in areas of corporate social responsibility.
Realizing the strategic value and necessity of education for our country, we made a decision to design, finance and conduct different educational projects and show our firm dedication to modernization, progress, and improvement of the environments we live and work in.
By giving new opportunities to talented students and scholars, we help the best among best, the ones that are going to carry our country’s progress in the years to come.
We integrate young people of different age, educational and professionalprofiles in our projects, ensuring essential and long-term visibility of Nelt in the future. Being a socially responsible company, we wish to systematically pay our dues to all parts of the society and communities of the markets we operate in.
The policy of social responsibility is incorporated in the business models of all members of Nelt Group.
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Nelt Group - BelgradeMaršala Tita 206, 11272 DobanovciPhone> +381 (0) 11 3779 200Phone> +381 (0) 11 3779 131Fax> +381 (0) 11 2071 221e-mail> [email protected] Nelt Co d.o.o - BelgradeMaršala Tita 206, 11272 DobanovciPhone> +381 (0) 11 3779 100Phone> +381 (0) 11 3779 131Fax> +381 (0) 11 2071 221E-mail> [email protected] Neregelia d.o.o.Cetinjski put bb, 81000 PodgoricaPhone> +382 20 261 920Fax> +382 20 261 930E-mail> [email protected] Nelt d.o.o – Bosnia and HerzegovinaAerodromska bb 71123 I. SarajevoPhone> +387 57 318 958Phone> +387 57 318 361Fax> +387 57 318 893E-mail> [email protected] Nelt ST dooel - Macedoniaul. 32 br. 20 1041 IlindenPhone> + 389 2 2581 900Fax> + 389 2 2581 998E-mail> [email protected] Nelt Angola LdaEstrada de Catete, Município de Viana Km 30, Junto aoCentro de Distribuição do Nosso Super, Luanda, AngolaPhone> +244 933502615Phone> +244 923600366www.neltafrica.com Nelt Zambia LimitedPlot No. 5251 Industrial Area, Lusaka, ZambiaPhone> +260 211244550Fax> +260 211244551www.neltafrica.com Nelt Mozambique LimitadaAvenida Mozambique 657 d, Maputo, MozambiquePhone> +258 84 3137779Fax> +258 84 3137779www.neltafrica.com AD Neoplanta, Industrija mesaPrimorska 90, 21000 Novi SadPhone> +381 21 4873 882Fax> +381 21 419 256www.neoplanta.rs
AD Javna SkladištaTuk Ugarnice BB, 24000 SuboticaPhone> +381 24 546 281E-mail> [email protected]
REGIONAL BRANCHES
Nelt Co Regional Distribution Centre - Novi Sad
Phone> + 381 (0) 21 4720132Phone> + 381 (0) 21 4873917
Fax> + 381 (0) 21 4873910E-mail> [email protected]
Primorska 90, 21 000 Novi Sad, Serbia
Nelt Co Regional Distribution Centre - Subotica
Phone> +381 (0) 24 555 260Phone> +381 (0) 24 555 261
Fax> +381 (0) 24 555 260E-mail> [email protected]
Tuk Ugarnice bb, 24 000 Subotica, Serbia
Nelt Co Regional Distribution Centre - Niš
Phone> +381 (0) 18 581 225Fax> +381 (0) 18 581 310
E-mail> [email protected] 12. februar, I Prilaz br. 3, 18 000 Niš, Serbia
Nelt Co Regional Distribution Centre - Kraljevo
Phone> +381 (0) 36 319 999Fax> +381 (0) 36 319 999
E-mail> [email protected] Aerodrom bb, 36 000 Kraljevo, Serbia
Nelt Co Regional Distribution Centre - Niš, Bor Branch
Phone> +381 (0) 30 456 170Fax> +381 (0) 30 456 171
E-mail> [email protected] Bulevar 23, 19 210 Bor, Serbia
Nelt Co Regional Distribution Centre - Kraljevo, Užice Branch
Phone> +381 (0) 30 456 170Fax> +381 (0) 30 456 171
E-mail> [email protected] 22, 31 205 Sevojno, Serbia
BOSNIA AND HERZEGOVINA
Nelt d.o.o. - BijeljinaPhone> +387 55 382 090
Fax> +387 55 382 091E-mail> [email protected]
Patkova;a bb, 76300 Bijeljina, Bosnia and Herzegovina
Nelt d.o.o. - Banja LukaPhone> +387 51 501 644
Fax> +387 51 501 630E-mail> [email protected]
Veliko Blaško bb, 78250 Laktaši, Bosnia and Herzegovina
CONTACTS
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plus.google.com�+NeltGrupa
WWW.NELT.COM
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“Photosynthesis”, Marko Proki', 10x12m, the mural on the Nelt Co warehouse in Belgrade.
64 NELT Grupa Annual Business Report
