Business in a Box ADMINISTRATOR MANUAL

ADMINISTRATOR MANUAL

Business in a Box

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Business in a BoxADMINISTRATOR MANUAL

Table of Contents1. Accessing your Homepage to setup your device 32. Administrator Login 43. Call Forward 54. Setting up Unconditional Call Forwards 55. Setting up Call Forward on Busy 66. Setting up Call Forward on No Response 67. Setting up Call Forward on Disconnected 78. Setting up Follow-me 79. Setting up Scheduled Call Forward 810. Setting up Do Not Disturb 1011. Calls Forwarded to Me 1012. Setting up Voice Mail 1013. Voice Mail Status 1114. Other Telephony Services 1115. Directory/Speed Dial 1216. Call History 1317. View Star Codes 1318. Setting up your Service 1419. Phone Number List 1520. Adding a New Phone 1621. Hunt Group List 1722. Adding a new Hunt Group 1823. IVR List 2024. Adding a new IVR entry 2025. Configuring Profiles 2226. Out-Call-Restriction profiles 2227. Service Profiles 2328. Keypad Profiles 2429. Installation Profiles 2830. General Settings 31

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Admin ManualTo configure your IP telephony, kindly call 800 5800 and select option 3.

1. Accessing your Homepage to setup your device

•Open your web browser and enter the IP address 192.168.2.1 in the address bar •The below login screen will appear

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2. Administrator Login•Apply the Login Credentials provided during the installation stage•After successfully logging in, you will be directed to the below home page, whereby you

can configure your IP Telephone features

•The homepage allows you to:- Set Call Forwards on your extension- Activate your Voice Mail- Configure Directory/Speed Dial on your phone- View your Call History records- View the list of Phone Keypad shortcuts through “Star Codes”

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3. Call Forward•Multiple Call Forward options are available depending on the Call Forward option being

activated on your profile •The available options are:

- Unconditional Call Forward- Call Forward on Busy- Call Forward on No Response- Call Forward on Disconnected- Follow-me- Scheduled Call Forward

4. Setting up Unconditional Call Forwards• If enabled, all incoming calls will be forwarded to another phone number•On clicking the Unconditional Call Forward link, the below option appears

•To activate:- Please select the tick box- In the left field, enter the number to which you would like the calls to be forwarded to - From the right field dropdown menu, select the user to whom the call will be forwarded to and click “Activate”

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5. Setting up Call Forward on Busy• If enabled, all incoming calls will be forwarded to another number when your line is Busy•On clicking the Call Forward on Busy link, the below option appears

•To activate:- Please select the tick box- In the left field, enter the number to which you would like the calls to be forwarded to - From the right field dropdown menu, select the user to whom the call will be forwarded to and click “Activate”

6. Setting up Call Forward on No Response• If enabled, all incoming calls will be forwarded to another number when your line is not

answered in a specified period of time•On clicking the Call Forward on No Response link, the below option appears

•To activate:- Please select the tick box- In the left field, enter the number to which you would like the calls to be forwarded to - From the right field dropdown menu, select the user to whom the calls will be forwarded to - Enter the number of seconds after which the call needs to be forwarded and click “Activate”

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7. Setting up Call Forward on Disconnected• If enabled, all incoming calls will be forwarded to another number if your line is not

operational•On clicking the Call Forward on Disconnected link, the below option appears

•To activate:- Please select the tick box- In the left field, enter the number to which you would like the calls to be forwarded to - From the right field dropdown menu, select the user to whom the calls will be forwarded to and click “Activate”

8. Setting up Follow-me• If enabled, all incoming calls will be forwarded to other numbers in sequence if your line

is not answered in a specified period of time•When Follow-me feature is active, the call will be immediately forwarded to the first

number; on no response, the call will be forwarded to a second number and to a third number as the case may be. Finally, if the call is still unanswered, the caller will be connected to your Voice Mail

•During each Call Forward, the caller will hear a message informing him/her that the call is being successively forwarded

•On clicking the Follow-me link, the below option appears

•To activate:- Please select the tick box- In the left field, enter the number to which you would like the call to be forwarded to- From the right field dropdown menu, select the user to whom the call will be forwarded to and click “Activate”

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9. Setting up Scheduled Call Forward• If enabled, this feature activates any Call Forward option on a daily or weekly basis. You

could, for example, select the option to indicate if you would like to forward calls to your mobile phone on weekends or when you are outside normal working hours

•On clicking the Scheduled Call Forward link, the below option appears

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•From the left dropdown menu, please select the days of the week •Enter the 4 time periods and the accompanying phone number in the Yellow, Red, Green

and Blue zones•On clicking the Apply Changes button, the colours will be reflected in the calendar on

the right•Clicking the Erase button erases the configured time period•Clicking the Delete All Call Forwards button erases all Call Forwards

10. Setting up Do Not Disturb• If enabled, all incoming calls will be forwarded either to your Voice Mail or to the

configured number in the Unconditional Call Forward field

11. Calls Forwarded to Me•Selecting the Calls Forwarded to Me tab on the left pane under My Services tab opens

the below page

• In this page, you can view the list of phone numbers whose calls are being forwarded to you

•You can disable calls forwarded to you by selecting Disable Calls Forwarded to Me

12. Setting up Voice Mail • If you would like to configure the Voice Mail services on your line, please select the

Voice Mail tab on the left pane under My Services tab

•There are two options available: - The Answering Machine option allows you to playback a pre-recorded message indicating that you are not available. However, the caller cannot leave you voice mails

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- The Full Voice Mail option allows you to playback a pre-recorded message indicating that you are not available. However, all callers will be able to record messages in your Voice Mail inbox

13. Voice Mail Status•This page displays the number of unread Voice Mails in your inbox

•On clicking the Unread Voice Mails, your phone will alert you with a ring and will directly connect you to the Voice Mail server to enable you to listen to the messages

14. Other Telephony Services

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•Call Pickup- Activating this feature allows other users to intercept calls reaching to your phone- You can setup this feature as either Active or Inactive

•Automatic Recall- This feature offers the caller an automatic callback option when your line is busy- The callback option is provided just before the caller is connected to your Voice Mail or before forwarding the call to you, if the Call Forward on Busy feature is enabled

•Call Waiting- This feature lets the caller know that your are engaged in an active phone call- On activating this feature, you may hear a beep or see a notification on your phone display- If you do not answer the second call, the call will be forwarded to your Voice Mail by default- If Call Waiting is disabled, and you are already on an active phone call, the system will consider you as busy and the call will be forwarded to your Voice Mail or to the number indicated in the Call Forward on No-Response field

15. Directory/Speed Dial•Personal Directory

- You can create a Personal Directory with important phone numbers and assign Speed Dial codes for quick dial out as well

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•The fields in the directory are:- Full Number: The number that you would like to dial from your personal directory- First Name/Last Name: The name of your contact- Short Dial Code: The code that you would like to assign the contact for speed dialling

•Directory Search- This feature allows you to search for the contacts listed in the directory with ease

16. Call History•This feature provides you with a list of recent calls made or received by you

17. View Star Codes- Star Codes are Phone Keypad shortcuts for quick access to various phone functions. A detailed list is available in the Appendix

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18. Setting up your Service•From the Home Page select Services Setup tab

•Clicking on it will open the below page

•Through the Services Setup page, you can: - Add a new user, search for an existing user and view all the users configured in the system- View the services provided to each user in the network, like the main number, privilege level, phone settings, call forward, DND, etc.- Reset all services or reboot a phone

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19. Phone Number List•This feature provides you with a list of all users configured on the system. For easy

management, each user and the respective phone number are displayed with an icon

•This interface allows the Admin to search for an existing user or even add a new phone•An example of search results with the icons that appear for the corresponding number is

given below:

Delete the phone

Voice mail configuration

Other services configuration

Directory configuration

Assistant filtering configuration

Edit call-forwards

Configure the phone

Reset services

Reset password to default

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20. Adding a New Phone•To add a new phone number, simply click on Add a New Phone tab

•A description of the fields is given below:- Main Internal Number: This is the extension number that you can assign for the phones in your network - Main External Number: This is the number assigned to phones when dialling from a public telephone network. If the Main External number has not been configured, then the user can call a public network, but cannot be reached from a public network- First Name/Last Name/Contact: This field allows you to add the name of the user and any additional contact information- Privilege Level: The option allows you to select “Users” in a network or create another “Admin”- Alternate Internal Number: This feature enables you to add another extension number for a particular phone. You can leave it blank if not required

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- Alternate External Number: This feature allows you to add another external public number to reach a particular phone. You can leave it blank if not required- Profiles: You can use the dropdown menu to select the required profiles for installation, keypad, services and outgoing call restriction- Hunt Group#1… Hunt Group#4: This allows you to enter the Hunt Group index for the user from all existing Hunt Group indexes- Hunt Group#1 – Priority… Hunt Group#4 – Priority: Gives you the option to assign the Hunt Group priority for the users within all existing Hunt Group indexes- Voice Mail – Type: Disabled means that the service is disabled. Enabled means that the Voice Mail server is managed locally- Phone Type – MAC Address Authentication: The field for entering the MAC address of the phones for authentication purposes- Save Phone: Saves the entered information

21. Hunt Group List•A Hunt Group allows a single phone number to be associated with different internal

numbers (extensions). When the Hunt group number is dialled, these numbers will ring simultaneously or sequentially. This functionality allows you to manage existing Hunt Groups and even create new Hunt Groups

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22. Adding a new Hunt Group•To add a new Hunt Group, click on Add a New Hunt Group

•A description of the fields is given below:

- Main Internal Number: This is the extension number for phones within your network- Main External Number: This is the number assigned to phones when dialling from a public telephone network. If the Main External number has not been configured, then the user can call a public network, but cannot be reached from a public network- First Name/Last Name/Contact: This field allows you to add the name of the user and any additional contact information- User ID Login: Displays the web login ID of the phone user- Alternate Internal Number: This feature enables you to add another extension number for a particular phone. You can leave it blank if not required

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- Alternate External Number: This feature allows you to add another external public number to reach a particular phone. You can leave it blank if not required- Services: Consists of a dropdown menu showing all existing profile indexes- Voice Mail – Type: Disabled means that the service is disabled; Enabled means that the Voice Mail server is managed locally; External means that an external server is being used- Group Type: Determines how phones will ring during incoming calls

• Simultaneous: All phones in the group will ring simultaneously during incoming calls

• Priority: At the event of incoming calls, the phones numbers in the group will ring as per the order indicated in the Priority field

• Cyclic: Phones will ring one after the other in a cyclic way during incoming calls

- Group Type – Ring duration(s)• Allows you to enter the number of seconds that each phone number would ring for,

when the Hunt Group is configured in Cyclic or Priority mode

- Group Type – Queue Mode:

• You can enable or disable the queue mode function by ticking the appropriate box; the default mode is ”Disable”

• If you choose to enable the queue mode, two extra fields will appear: Queue Length (3 by default) and Queue Timeout (60 seconds by default). When all members of the Hunt Group are busy, the new incoming calls are placed in the queue

• If a Hunt Group member is available again while the queue is not empty, the first call is connected to the available Hunt Group member

• The calls in the queue will timeout after the Queue Timeout expires

- Add member to the group button:

• Use the dropdown menu next to “Add Member” to the group button to add new members to the group

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23. IVR List• IVR List tab opens the below page, which allows the Admin to search for an existing IVR

or Add a New IVR

24. Adding a new IVR entry

•A description of the fields is given below:- Main Internal Number: This is the extension number for phones within your network- Main External Number: This is the number assigned to phones when dialling from a public telephone network. If the Main External number has not been configured, then the user can call a public network, but cannot be reached from a public network- First Name/Last Name/Contact: This field allows you to add the name of the user and any additional contact information- User ID Login: Displays the web login ID of the phone user

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- Alternate Internal Number: This feature enables you to add another extension number for a particular phone. You can leave it blank if not required- Alternate External Number: This feature allows you to add another external public number to reach a particular phone. You can leave it blank if not required- Admin Phone: This allows you to select at least one admin phone to record the IVR messages- Save IVR Button: Please Save the IVR Entry

•Admin can select the Edit Action feature on the IVR and then choose from the pop-up box the required action, available in 4 options. Choosing Dial Number or Play a message and Dial a Number allows you to pick the Hunt Group from the Dialled Number field (in the pop-up box as in the below figure)

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25. Configuring Profiles•The Profiles tab allows you to create and update specific voice, installation and keypad

profiles

26. Out-Call-Restriction profiles•Creating a New Profile:

- Click on Add a New Profile to create a new profile- On selecting Add a New profile, the below page opens

•Profile Name: Allows you to assign a name to each user•Default Behaviour: Call restriction allows you to limit the calls to certain numbers.

When no prefixes are listed below, the field defines if calls are accepted or rejected.Please use the dropdown menu to set the global Out-Call-Restriction rule. You can chose either Accept All or Reject All. The default mode is set to Accept All

•1- Deny calls matching following prefix(es): Allows you to add up to 20 numbers to the Deny Call list

•2- Except calls to the following numbers: Allows you to add up to 20 numbers (as exceptions) to the Deny Call list

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27. Service Profiles•By clicking on the link on the left, please select Service Profiles

•Creating a New Profile- Clicking Add Profile opens the below window- Please add a name to the Profile and- Select the required features using the tick boxes

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28. Keypad Profiles•Creating a new profile

•Please select the Keypad Profiles tab•Clicking on Add Profile opens the below window. •Please provide a name for the profile•Kindly enter the Keypads codes as per the description using the respective fields

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29. Installation Profiles •Please select Installation Profiles tab on the left

•This page displays the list of Installation profiles •An Installation Profile allows you to build a group of profiles containing a Keypad,

Service and an Out-Call-Restriction profile•An Installation Profile also allows you to configure few parameters regarding Call

Forwarding, Hunt Groups, Voice Mail and additional services•You need to configure the profile only once; you may then assign the same to one or

more users •Using the Installation Profile stops the need to configure the same settings each time a

new user is added •Please create new profiles using the Add Profile button•Creating a New Profile

- Clicking on Add Profile opens the following window

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•Name: Please enter the Installation Profile name in this field•Language: Kindly select the language to be used during the installation process•Keypad Profile: This is where the keypad profile index needs to be entered.

The dropdown menu will display all existing profile indexes•Services: Please enter the Services profile index. The dropdown menu will display all

existing profile indexes•Outgoing–Call-Restriction: Please enter the Outgoing–Call-Restriction profile index.

The dropdown menu will display all existing profile indexes •Unconditional Call Forward:

- From the dropdown menu, choose the user from whom the call will be forwarded to, in this specific case - In the empty field, please enter the forwarded number

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•Call Forward on No Response:- From the dropdown menu, choose the user from whom the call will be forwarded to, in this specific case - In the empty field, please enter the forwarded number

•Call Forward on Busy: - From the dropdown menu, choose the user from whom the call will be forwarded to, in this specific case - In the empty field, please enter the forwarded number

•Call Forward on Disconnected: - From the dropdown menu, choose the user from whom the call will be forwarded to, in this specific case - In the empty field, please enter the forwarded number

•Scheduled Call Fowards - Show: Clicking on the Show link will display all scheduled Call Forward settings

•Overflow Phone: - From the dropdown menu, choose the user from whom the call will be forwarded to, in this specific case- In the empty field, please enter the forwarded number

•Call Forwards: Ticking this box enables all Call Forwarding features•Do Not Disturb: Ticking this box enables the Do Not Disturb feature •Second Forwarding: Ticking this box enables the Second Forwarding feature•Hunt Group #1: Please enter the Hunt Group index for the user. The dropdown menu

will display all existing Hunt Group indexes. •Hunt Group #1 – Priority: Please enter the Hunt Group priority for the user.

The dropdown menu will display all existing Hunt Group indexes•Call pickup: You can select any one of the following 3 options:

- Inactive: This function allows you to deny other users from intercepting calls made to the current user- Active: This function allows other users to intercept calls made to the current user- Restricted: This function allows restricted users to intercept calls made to the current user

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•Hide Calling Number: Ticking this box hides the calling number when establishing a call

•Automatic Recall: Ticking this box enables the Automatic Recall feature, when the called party is busy

•Call Waiting: Ticking this box enables the Call Waiting feature•Ring-back Message: Ticking this box enables the Ring-back Message feature •Ring-back Message – Filename: Please enter the file name to be played as the ring-

back message•Ring-back Duration: Please enter the Ring-back Duration in seconds. The default

duration is 15 seconds•Voice Mail – Type: Please enter the Voice Mail settings. Values can be:

- Disabled: Means that the Voice Mail service is disabled - Internal: Means that the Voice Mail server is managed locally - External: Means that the Voice Mail uses an external server

•Save Profile: Click the button to save the profile

30. General Settings•Selecting the General Settings tab opens the below page

•My Account- You can change your Voice Mail and Web Conference passwords through My Account page - Please enter the Old Password, New Password and then Confirm your password- Clicking on Confirm will update the changes made to the settings

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•Ping Test- Selecting Ping Test opens the below page

- Target IP Address/Host: Please enter the IP address or host that you want to ping - Source IP address: Setting the source IP address is optional. By default, it is set to <Any>. Please feel free to select other values- Packet Size: This field allows you to set the size of the ICMP packets- Number of Echo Requests: This field allows you to set the number of packets that will be sent- VRF: Select a VRF using the dropdown menu. By default, None is selected. The other values are Internet and Management- Ping button: Please use this button to start a ping test- Test Result: The results of the test are displayed in the Test Result field- Traceroute button: Please use this button to start a traceroute test

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•LAN- Selecting LAN on the left side of General Settings page opens the below page

•LAN Interface Parameters- Please select a LAN interface using the LAN interfaces dropdown menu

• Interface Mode- Additional settings are available, depending on the selected Interface Mode- Choose the Mode dropdown menu to configure the way by which the selected LAN interface will be used. A static IP address can be set, an IP address can be assigned via DHCP, or the LAN interface can be used in PPPoE mode. The following figure shows the possible options

- Selecting the Static IP settings will display the following extra fields:

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- IP Address and IP Mask: Please enter the static values in the fields- Selecting PPPoE will display the following additional fields

- Authentication can be set to No (default setting), CHAP or PAP. When selecting CHAP or PAP, the authentication Username and Password must be entered in the relevant fields - When selecting DHCP, no additional fields will appear. In this case, the DHCP server will automatically assign an IP address to the LAN interface

•Bridge Group- A Bridge Group comprises the main bridging process; allowing you to create multiple bridge groups; i.e. group several interfaces under one bridge group. You can also group several other interfaces in another bridge group- By doing so, it is as if several “simple” bridge devices were created within the device- You can add the selected LAN interface to a bridge group by entering the name in the Bridge Group field- Please use the Apply Change button to confirm the changes; use the Delete button to remove the bridge group

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•DHCP- Clicking the DHCP tab on the left of the General Settings page opens the following page

- DHCP Pool Name – sipphones: Ticking this box enables the DHCP Pool- DHCP Pool Name – Internet: Ticking this box enables the DHCP Pool- DHCP Pool: Ticking any one of the DHCP Pool Name boxes will display the name of the pool- DHCP Range Start: This field allows you to set the beginning of the IP address pool- DHCP Range Stop: This field allows you to set the end of the IP address pool- DNS Mode: This field allows you to set the DNS Mode as Static, Dynamic or No DNS using the dropdown menu - Primary DNS Server: Allows you to set the IP address of the primary DNS server- Secondary DNS Server: Allows you to set the IP address of the secondary DNS server- Default Gateway: Please set the default gateway as either Auto or Specified address; whereby you need to enter the address in the second field- Enter/Cancel: Using these buttons will either confirm or cancel the DHCP settings- Reserved IP addresses: You can use these fields to enter any Reserved IP addresses, with the associated MAC address when required

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•Wi-Fi- Clicking the Wi-Fi tab on the left side of the General Settings page opens the following page

- Wi-Fi Activation: Ticking this box will activate or deactivate the Wi-Fi device- Wi-Fi Transmit Power: Kindly set the Wi-Fi transmit power using the dropdown menu and choose from: Full, 1/2, 1/4, 1/8, min- Wi-Fi Channel: Please select the Wi-Fi channels from 1 to 13 or least congested using the dropdown menu- Regulatory Domain: Select the regulatory domain using the dropdown menu - Wi-Fi Mode: Allows you to select the Wi-Fi mode by using a dropdown menu. Choose from: 802.11g, 802.11b, 802.11b/802.11g, 802.11b/802.11g/802.11n- Enter/Cancel buttons: Using these buttons will confirm or cancel the Wi-Fi Global Parameters- SSID Name: Please use this field to enter an SSID name- Authentication: Allows you to select the authentication mode using the dropdown menu- Encryption: Please select the encryption mode using the dropdown menu- Encryption Key: Please use this field to enter the encryption key- Broadcast: Ticking this box will enable or disable the broadcasting of the SSID- Enter/Cancel buttons: Using these buttons will confirm or cancel the SSID Parameters

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•MAC Filtering - Clicking the MAC Filtering tab on the left side of the General Settings page opens the following page:

- SSID: Please select All Devices or Restricted Access - Activate the MAC filtering by selecting Restricted Access: This is also selected by default. This ensures that only trusted devices can connect to the ONE425. Please note that you can only add MAC addresses if the mode is restricted- Trusted Devices: In the MAC address field, enter the MAC address of a device/interface that you want to connect to ONE425

•Add, Modify, Delete, Cancel Buttons:- Add: Please use this button to add a MAC address to the list - Modify: Please use this button to modify a MAC address already in the list- Delete: Please use this button to remove a MAC address from the list - Cancel: Please use this button to cancel any change that was started

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•Detailed Statistics- Clicking the Detailed Statistics tab on the left of the General Settings page opens the following page- Clicking any of the links in the window, shows the relevant statistics in the big text field. For example, for statistics about Ethernet interface 0/0, clicking Ethernet 0/0 displays the following information

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•About- Clicking the About tab on the left of the General Settings page opens the following page - The page will display the WebConf version and date

•Save- Clicking the Save tab on the Home Page opens the following page- By clicking the Save button, all settings done during this session will be saved

•Logout- Clicking on the Logout tab on the Home Page will log you out from the Web interface

ADMINISTRATOR MANUAL

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Business in a Box ADMINISTRATOR MANUAL