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1. LINUX ADMINISTRATOR JOB TITLE Linux Administrator BUSINESS UNIT IT DEPARTMENT Enterprise Applications REPORTS TO Senior Manager: Enterprise Applications 1. DIMENSIONS (Indicate, in quantitative terms, the key areas on which your job has an impact.) Liaise with the various internal ACSA IT stakeholders in the designing, implementing and monitoring of the Linux landscape. Understand the key system requirements to maintain an Oracle applications hosted on Linux. Analyse system requirements and configure and/ enhance applicable existing functions within the Linux environment accordingly. Provide support, consultation and training to system users on arising system issues to ensure the Oracle application is run optimally. 2. PRINCIPAL ACCOUNTABILITIES (What is done how is it done and what is achieved by doing it?) 1. Process Alignment Business Requirements Evaluate interdepartmental requests, gather and document requirements and work with the appropriate teams to interpret requirements. Provide specialist advice to the respective IT teams. Identify technical requirements to ensure the continuous improvement of the environment Understand the Oracle applications on Linux in order to analyse and predict the impact of changes/solutions within the solution. Development and Enhancements Function as resident Linux administrator for all configuration issues within areas of expertise by partnering with: Database Administrators (DBA) to create technical specification documents for fulfilling gaps. Create technical specification documents for design to resolve identified gaps, adhering to defined ACSA IT standards and best practices

JOB TITLE BUSINESS UNIT DEPARTMENT …. ORACLE DATABASE ADMINISTRATOR JOB TITLE Oracle Database Administrator BUSINESS UNIT IT DEPARTMENT Enterprise Applications REPORTS TO Senior

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Page 1: JOB TITLE BUSINESS UNIT DEPARTMENT …. ORACLE DATABASE ADMINISTRATOR JOB TITLE Oracle Database Administrator BUSINESS UNIT IT DEPARTMENT Enterprise Applications REPORTS TO Senior

1. LINUX ADMINISTRATOR

JOB TITLE

Linux Administrator

BUSINESS UNIT

IT

DEPARTMENT

Enterprise Applications

REPORTS TO

Senior Manager: Enterprise Applications

1. DIMENSIONS

(Indicate, in quantitative terms, the key areas on which your job has an impact.)

Liaise with the various internal ACSA IT stakeholders in the designing, implementing and monitoring

of the Linux landscape.

Understand the key system requirements to maintain an Oracle applications hosted on Linux.

Analyse system requirements and configure and/ enhance applicable existing functions within the

Linux environment accordingly.

Provide support, consultation and training to system users on arising system issues to ensure the

Oracle application is run optimally.

2. PRINCIPAL ACCOUNTABILITIES

(What is done – how is it done – and what is achieved by doing it?)

1. Process Alignment

Business Requirements

Evaluate interdepartmental requests, gather and document requirements and work with the

appropriate teams to interpret requirements.

Provide specialist advice to the respective IT teams.

Identify technical requirements to ensure the continuous improvement of the environment

Understand the Oracle applications on Linux in order to analyse and predict the impact of

changes/solutions within the solution.

Development and Enhancements

Function as resident Linux administrator for all configuration issues within areas of expertise by

partnering with:

Database Administrators (DBA) to create technical specification documents for fulfilling

gaps.

Create technical specification documents for design to resolve identified gaps, adhering to

defined ACSA IT standards and best practices

Page 2: JOB TITLE BUSINESS UNIT DEPARTMENT …. ORACLE DATABASE ADMINISTRATOR JOB TITLE Oracle Database Administrator BUSINESS UNIT IT DEPARTMENT Enterprise Applications REPORTS TO Senior

SME and technical users to identify and make recommendations on how to utilise features

of the applications to create process efficiencies.

Investigate solutions for new requirements and present technical options. These solutions

could include modifications to the set up and configuration of existing setup.

Assist with roll-out and implementation of solutions.

Perform post-implementation reviews to assess the effectiveness of the change.

Maintain configuration documents and specifications in accordance with changes /

enhancements

Administration scripting with Perl, Bash etc.

Testing

Ensuring a stable and efficient Oracle Applications environment by conducting impact analysis

and testing for system upgrades, operating system patching and/ system configuration activities.

Change Control

Adhere to change control within the Linux environment.

Support

Work with DBA’s, IT technical resources (i.e. Developers) and/or ACSA IT Support to

troubleshoot problems and resolve application issues within pre-defined SLA requirements.

Provide feedback on issues in an accordance with agreed timeframes

Analyse the logged support incidents, identify gaps in training and support functions and identify

solutions to bridge these.

Participate in root cause analysis and problem management, working in conjunction with the

Problem and Configuration Manager.

Manage the relationship with third level support to ensure the efficient resolution of issues

including the logging, follow-up etc.

Ensure query resolution takes place within the agreed SLA.

Governance, Compliance and Quality Assurance

Ensure the compliance and adherence to agreed SLA’s

Ensure and report on overall compliance to core governance processes, policies and

procedures

Investigate and resolve discrepancies in queries to users or third parties.

Provide information to internal / external auditors.

Continuously assess the risk of system operations

Continuously update and resolve issues per the risk register

Execute, analyse reports and reconcile data to highlight risks, issues, misuse of the system and

general non-compliance to defined processes

Where applicable, ensure that system configuration and setup adheres to legislative

requirements.

Audit

Action audit report findings as required

Page 3: JOB TITLE BUSINESS UNIT DEPARTMENT …. ORACLE DATABASE ADMINISTRATOR JOB TITLE Oracle Database Administrator BUSINESS UNIT IT DEPARTMENT Enterprise Applications REPORTS TO Senior

Communicate and escalate findings to necessary management levels

Provide reports to Compliance and Assurance department as and when requested

Conduct monthly audits to ensure system security and processes are maintained

Management reporting

Develop monthly reports and/ statistics using defined templates

Security

Ensure compliance to IT security standards and best practice

Ensure that user access complies with data protection and company data security policies

2. Customer Service

Document the Linux landscape.

Respond timeously to customer queries and provide feedback

Update customers on the progress of requests both daily, weekly and monthly

Provide customer service as per agreed SLA’s

3. KNOWLEDGE AND EXPERIENCE

(What kind of knowledge, skills and experience are necessary to enable satisfactory performance in your

job?)

Education

Bachelor degree in Computer Science, Information Technology, Information Systems, B-Tech, IT

Diploma or

Red Hat Certified Technician (RHCT) or

Red Hat Certified Engineer (RHCE) and/or

Oracle Linux Certified Administrator

Experience & Skills

Junior (Course Completion and 2 years Operational support)

Minimum of two years’ experience and training working with Linux and/or Oracle Linux.

Maintain existing systems and applications at a server operating system level.

Setup, configure and install new servers and applications.

Maintain, create server architecture documentation.

Monitor network and servers

Good core knowledge of network security and administration.

Administration and maintenance of Virtual Environments / Oracle Virtual Machine

Experience in service desk environment

Page 4: JOB TITLE BUSINESS UNIT DEPARTMENT …. ORACLE DATABASE ADMINISTRATOR JOB TITLE Oracle Database Administrator BUSINESS UNIT IT DEPARTMENT Enterprise Applications REPORTS TO Senior

Intermediate (4+ Years Linux administration and installation of Linux (start-to-finish, minimum

2)

Perform routine server maintenance.

Troubleshooting of general issues and problems.

Perform routine administrative tasks, server documentation and daily server maintenance.

Strong Linux operational experience

Backup experience

Administration and security of SAN data storage solution

Microsoft technologies, Exchange and AD an advantage

Senior (8+ Years as Technical Lead / Solution Architect, having implemented 2 or more projects)

Perform backups, file replications and script management. Test and apply new software and

maintenance patches, including patch management services.

Complete security audits on a routine basis.

Administration scripting with Perl, Bash etc.

Page 5: JOB TITLE BUSINESS UNIT DEPARTMENT …. ORACLE DATABASE ADMINISTRATOR JOB TITLE Oracle Database Administrator BUSINESS UNIT IT DEPARTMENT Enterprise Applications REPORTS TO Senior

2. ORACLE DATABASE ADMINISTRATOR

JOB TITLE

Oracle Database Administrator

BUSINESS UNIT

IT

DEPARTMENT

Enterprise Applications

REPORTS TO

Senior Manager: Enterprise Applications

1. DIMENSIONS

(Indicate, in quantitative terms, the key areas on which your job has an impact.)

Liaise with the various internal ACSA IT stakeholders in the designing, implementing and monitoring

of the Oracle landscape.

Understand the key system requirements to maintain Oracle Applications having an Oracle database

hosted on Linux and/or Microsoft.

Analyse system requirements and configure and/ enhance applicable existing functions within the

Oracle environment accordingly.

Provide support, consultation and training to system users on arising database issues to ensure the

Oracle applications is run optimally.

2. PRINCIPAL ACCOUNTABILITIES

(What is done – how is it done – and what is achieved by doing it?)

3. Process Alignment

Business Requirements

Evaluate departmental requests, gather and document requirements and work with the

appropriate functional team leads to interpret requirements.

Provide specialist advice to the respective IT teams.

Identify technical requirements to ensure the continuous improvement of the environment

Understand the Oracle application relationships in order to analyse the impact of

changes/solutions within the entire Oracle solution framework.

Development and Enhancements

Function as resident Oracle Database administrator for all configuration issues within areas of

expertise by partnering with:

Functional Stream leads to create technical specification documents for fulfilling gaps.

Create technical specification documents for design to resolve identified gaps, adhering to

defined ACSA IT standards and best practices

Page 6: JOB TITLE BUSINESS UNIT DEPARTMENT …. ORACLE DATABASE ADMINISTRATOR JOB TITLE Oracle Database Administrator BUSINESS UNIT IT DEPARTMENT Enterprise Applications REPORTS TO Senior

SME and technical users to identify and make recommendations on how to utilise features

of the applications to create process efficiencies.

Investigate solutions for new requirements and present technical options. These solutions

could include modifications to the set up and configuration of existing setup.

Assist with roll-out and implementation of solutions.

Perform post-implementation reviews to assess the effectiveness of the change.

Maintain configuration documents and specifications in accordance with changes /

enhancements

Testing

Ensuring a stable and efficient Oracle environment by conducting impact analysis and testing for

system upgrades, patching and/ configuration activities.

Change Control

Adhere to change control within the Oracle environment.

Support

Work with IT technical resources (i.e. Developers/Linux Administrators) and/or ACSA IT Support

to troubleshoot problems and resolve application issues within pre-defined SLA requirements.

Provide feedback on issues in an accordance with agreed timeframes

Analyse the logged support incidents, identify gaps in training and support functions and identify

solutions to bridge these.

Participate in root cause analysis and problem management, working in conjunction with the

Problem and Configuration Manager.

Manage the relationship with third level support to ensure the efficient resolution of issues

including the logging, follow-up etc.

Ensure query resolution takes place within the agreed SLA.

Governance, Compliance and Quality Assurance

Ensure the compliance and adherence to agreed SLA’s

Ensure and report on overall compliance to core governance processes, policies and

procedures

Investigate and resolve discrepancies in queries to users or third parties.

Provide information to internal / external auditors.

Continuously assess the risk of system operations

Continuously update and resolve issues per the risk register

Execute, analyse reports and reconcile data to highlight risks, issues, misuse of the system and

general non-compliance to defined processes

Where applicable, ensure that system configuration and setup adheres to legislative

requirements.

Audit

Action audit report findings as required

Communicate and escalate findings to necessary management levels

Provide reports to Compliance and Assurance department as and when requested

Page 7: JOB TITLE BUSINESS UNIT DEPARTMENT …. ORACLE DATABASE ADMINISTRATOR JOB TITLE Oracle Database Administrator BUSINESS UNIT IT DEPARTMENT Enterprise Applications REPORTS TO Senior

Conduct monthly audits to ensure system security and processes are maintained

Management reporting

Develop monthly reports and/ statistics using defined templates

Security

Ensure compliance to IT security standards and best practice

Ensure that user access complies with data protection and company data security policies

4. Customer Service

Document the Oracle database landscape.

Respond timeously to customer queries and provide feedback

Update customers on the progress of requests both daily, weekly and monthly

Provide customer service as per agreed SLA’s

3. KNOWLEDGE AND EXPERIENCE

(What kind of knowledge, skills and experience are necessary to enable satisfactory performance in your

job?)

Education

Bachelor degree in Computer Science, Information Technology, Information Systems B-Tech, IT

Diploma or

Oracle Certified Associate (OCA) or

Oracle Certified Professional (OCP) and/or

Oracle Certified Master (OCM)

Experience & Skills

Junior (Course Completion and 2 years Operational support.)

OCA (11g,12c)

Monitor & maintain Oracle databases.

Troubleshooting of general issues i.e. (alert<SID>.log checking), Dataguard replication etc.

Perform routine DBA administrative tasks

Log, view, access, monitor, follow up and close Service Requests (TARs) online - Oracle Support

Strong Linux operational experience

Experience in service desk environment

Page 8: JOB TITLE BUSINESS UNIT DEPARTMENT …. ORACLE DATABASE ADMINISTRATOR JOB TITLE Oracle Database Administrator BUSINESS UNIT IT DEPARTMENT Enterprise Applications REPORTS TO Senior

Intermediate (4+ Years Database administration and Installation of Oracle Database (start-to-

finish, minimum 2)

OCP (11g,12c)

Database design and implementation

Installation, Configuration and upgrading Oracle software

Database security

Backup Strategy (RMAN)

Microsoft technologies, Exchange. IBM SOA, e-BS SOA Gateway and AD an advantage.

Senior (8+ Years as Technical Lead / Solution Architect, having implemented 2 or more projects)

Database and Application tuning and performance monitoring,

Oracle RAC,

Disaster recovery,

SQL code checking.

Security/Auditing,

New Technologies, forecasting for future growth & projects.

Page 9: JOB TITLE BUSINESS UNIT DEPARTMENT …. ORACLE DATABASE ADMINISTRATOR JOB TITLE Oracle Database Administrator BUSINESS UNIT IT DEPARTMENT Enterprise Applications REPORTS TO Senior

3. ORACLE E-BUSINESS SUITE DEVELOPER

JOB TITLE

Oracle E-Business Suite Developer

BUSINESS UNIT

IT

DEPARTMENT

Enterprise Applications

REPORTS TO

Senior Manager: Enterprise Applications

1. DIMENSIONS

(Indicate, in quantitative terms, the key areas on which your job has an impact.)

The successful candidate will have strong pl/sql knowledge and experience. Must be team orientated with

the ability to mentor junior developers within the team. This position requires strong organizing skills and

the candidate must have excellent problem solving ability. The ability to manage and measure work is

essential in this role.

2. PRINCIPAL ACCOUNTABILITIES

(What is done – how is it done – and what is achieved by doing it?)

Key focus areas for this position would include writing PL/SQL in Oracle 11g/12c and

developing reports for Human Resource, Projects and Financial modules in Oracle E-Business

Suite R12. The successful candidate will also be required to create .rtf and e-text templates in

oracle BI Publisher as well as defining concurrent requests.

Design and document modules implemented changes, design review and assistance to be

provided by systems analyst and architects.

Participation in workshops to determine overall functional design.

Generate Reports from data.

Develop in a structured environment using versioning control.

Support existing systems by investigating, identifying and rectifying problems.

Investigation & correction of data problems as per data fix policy.

Perform Test, debug and quality assure programmed code to ensure that unit testing is

conducted successfully accordingly to the functional specification document, user

requirements and test pack.

Implement Application Extensions/Customisations via Oracle Applications Framework (OAF)

The use of specific coding standards as agreed.

3. KNOWLEDGE AND EXPERIENCE

(What kind of knowledge, skills and experience are necessary to enable satisfactory performance in your

job?)

Page 10: JOB TITLE BUSINESS UNIT DEPARTMENT …. ORACLE DATABASE ADMINISTRATOR JOB TITLE Oracle Database Administrator BUSINESS UNIT IT DEPARTMENT Enterprise Applications REPORTS TO Senior

Education

The successful candidate must have the following:

A 3 year National Diploma / Bachelor’s degree in Computer Science, Information Technology or

Information Systems.

3-5 years’ experience in Oracle eBusiness Suite implementation and development.

Experience using and/ implementing eBusiness Application to extend Oracle E-Business

functionality and integration with external systems, Open Interface Tables, Workflows and

personalisation’s.

Experience in development and modification of Oracle Forms.

Experience with: Oracle Reports, SQL, PL/SQL (Concurrent Process, Packages, Stored

Procedures and Functions),Oracle Workflow, XML/BI Publisher, APEX, J Developer

Extensive knowledge of the Oracle Financials 12.06/7 application table structures and APIs.

Extensive knowledge and experience in developing within the Oracle HRMS / Payroll module

preferred.

Experience & Skills

Modify existing and create new reports using Oracle Reports, BI Publisher and APEX applications.

Monitor and modify current interfaces and design, build and deploy new inbound and outbound

interfaces to the eBusiness Suite.

Design, build and deploy new Oracle workflows.

Monitor and modify current Oracle workflows

Use eBusiness Application Programming Interface to extend Oracle e-Business functionality and

integrate with external systems.

Provide support to the Database Administrators and Functional Team by trouble-shooting issues

and writing extract scripts.

Assist with and deploying software upgrades, maintenance patches and fixes related to the

environment.

Create documentation (technical documents, data mapping, etc).

Design, build, test, and deploy code package operations for managed releases.

Structure and/or design solutions to fit into ACSA’s system architecture.

Define and deploy software setup and configuration changes in accordance with project

requirements.

Define and implement production or Go Live

Strategies as per project requirements.

Page 11: JOB TITLE BUSINESS UNIT DEPARTMENT …. ORACLE DATABASE ADMINISTRATOR JOB TITLE Oracle Database Administrator BUSINESS UNIT IT DEPARTMENT Enterprise Applications REPORTS TO Senior

4. ORACLE E-BUSINESS SUITE ADMINISTRATOR

JOB TITLE

Oracle e-Business Suite Administrator

BUSINESS UNIT

IT

DEPARTMENT

Enterprise Applications

REPORTS TO

Senior Manager: Enterprise Applications

1. DIMENSIONS

(Indicate, in quantitative terms, the key areas on which your job has an impact.)

Liaise with the various internal ACSA IT stakeholders in the planning, configuration, testing,

deploying and managing the Oracle Applications landscape.

Understand the key administration requirements to maintain an eBusiness Suite (e-BS)

application.

Analyse application requirements and configure and/ enhance applicable existing functions

within the Oracle applications.

Provide support, consultation and training to system users on arising system issues to ensure

the Oracle e-BS application is run optimally.

2. PRINCIPAL ACCOUNTABILITIES

(What is done – how is it done – and what is achieved by doing it?)

5. Process Alignment

Business Requirements

Evaluate departmental requests, gather and document requirements where possible and

work with the appropriate teams to interpret requirements.

Provide specialist advice to the respective IT teams.

Identify technical requirements to ensure the continuous improvement of the environment

Understand the e-BS modular relationships in order to analyse and predict the impact of

changes/solutions within the entire e-BS solution framework.

Development and Enhancements

Function as resident System administrator for all configuration issues within areas of

expertise by partnering with:

Database Administrators (DBA) to create technical specification documents for fulfilling

gaps.

Create technical specification documents for design to resolve identified gaps, adhering

to defined ACSA IT standards and best practices

Page 12: JOB TITLE BUSINESS UNIT DEPARTMENT …. ORACLE DATABASE ADMINISTRATOR JOB TITLE Oracle Database Administrator BUSINESS UNIT IT DEPARTMENT Enterprise Applications REPORTS TO Senior

SME and technical users to identify and make recommendations on how to utilise

features of the applications to create process efficiencies.

Investigate solutions for new requirements and present technical options. These

solutions could include modifications to the set up and configuration of existing setup.

Assist with roll-out and implementation of solutions.

Perform post-implementation reviews to assess the effectiveness of the change.

Maintain configuration documents and specifications in accordance with changes /

enhancements

Administration scripting with Perl, Bash etc.

Testing

Ensuring a stable and efficient e-BS environment by conducting impact analysis and testing

for system upgrades, patching and/ configuration activities.

Support

Work with DBA’s, IT technical resources (i.e. Developers) and/or ACSA IT Support to

troubleshoot problems and resolve application issues within pre-defined SLA requirements.

Provide feedback on issues in an accordance with agreed timeframes

Analyse the logged support incidents, identify gaps in training and support functions and

identify solutions to bridge these.

Participate in root cause analysis and problem management, working in conjunction with the

Problem and Configuration Manager.

Manage the relationship with third level support to ensure the efficient resolution of issues

including the logging, follow-up etc.

Ensure query resolution takes place within the agreed SLA.

Governance, Compliance and Quality Assurance

Ensure the compliance and adherence to agreed SLA’s

Ensure and report on overall compliance to core governance processes, policies and

procedures

Investigate and resolve discrepancies in queries to users or third parties.

Provide information to internal / external auditors.

Continuously assess the risk of system operations

Continuously update and resolve issues per the risk register

Execute, analyse reports and reconcile data to highlight risks, issues, misuse of the system

and general non-compliance to defined processes

Where applicable, ensure that system configuration and setup adheres to legislative

requirements.

Audit

Action audit report findings as required

Communicate and escalate findings to necessary management levels

Provide reports to Compliance and Assurance department as and when requested

Conduct monthly audits to ensure system security and processes are maintained

Page 13: JOB TITLE BUSINESS UNIT DEPARTMENT …. ORACLE DATABASE ADMINISTRATOR JOB TITLE Oracle Database Administrator BUSINESS UNIT IT DEPARTMENT Enterprise Applications REPORTS TO Senior

Management reporting

Develop monthly reports and/ statistics using defined templates

Security

Ensure compliance to IT security standards and best practice

Execute IT security activities within the environment

Ensure that user access complies with data protection and company data security policies

6. Customer Service

Perform stakeholder analysis, document the Oracle Applications landscape.

Respond timeously to customer queries and provide feedback

Participate in stakeholder forums

Update customers on the progress of requests both daily, weekly and monthly

Provide customer service as per agreed SLA’s

3. KNOWLEDGE AND EXPERIENCE

(What kind of knowledge, skills and experience are necessary to enable satisfactory performance in

your job?)

Education

Bachelor degree in Computer Science, Information Technology, Information Systems, BTech, IT

Diploma and/or

Oracle E-Business Suite R12 Applications Database Administrator Certified Professional

Experience & Skills

Sysadmin is required across system/platforms/modules.

Accounts Receivable General Ledger Accounts Payables

Cash Management Data Relationship

Management

Purchasing

Advanced Collections Strategic Finance Procurement Sourcing

Sales Contracts Hyperion Financial

Management

iProcurement

Service Contracts Financial Data Quality Procurement Contracts

Property Management HRMS Core iSupplier Portal

HR Self Service Supplier Lifecycle

Management

Enterprise Asset

Management

Payroll Inventory

Asset Tracking Compensation Workbench Order Management

Fixed Assets Cloud Solution-Taleo Learn

Project Costing Cloud Solution-Fusion Talent

Project Contracts Cloud Solution-Taleo

Recruit

Page 14: JOB TITLE BUSINESS UNIT DEPARTMENT …. ORACLE DATABASE ADMINISTRATOR JOB TITLE Oracle Database Administrator BUSINESS UNIT IT DEPARTMENT Enterprise Applications REPORTS TO Senior

Governance, Risk, and

Compliance Intelligence and

Configuration Controls

Time and Labour

Cloud Solution Finance

Planning and Budgeting

Cloud Services

Junior (Course Completion and 2 years Operational support)

Minimum of two year’s experience and training working with Oracle Applications as Systems

Administrator.

Good core knowledge of application security and administration.

Schedule batch jobs.

Manages concurrent programs and reports

Test and monitor workflow processes

Ensuring that calls for the Oracle Team are correctly assigned groups.

Routinely assists business users in resolving problems in the use of Oracle based applications

software as first line support.

Management of access request documentation.

Monitor workflows processes.

Setting up and maintaining users (appropriate security levels), functions, menus,

responsibilities and request groups.

Intermediate (4+ Years e-BS Administration, setup of roles/responsibilities and Segregation

Of Duties)

Manages and sets up concurrent programs and reports.

Test and monitor workflow processes.

Schedules batch jobs

Performance monitoring and fine tuning of Oracle e-Business Suite and where appropriate,

conducts client training related to Oracle Applications.

Interfaces with developers.

Performance monitoring and find tuning of Oracle e-BS

Routinely assists end users in resolving problems in the use of Oracle applications.

Works with developers and DBAs to coordinate, test and document all application modifications

to ensure operational and information integrity in the development, staging and production

instances.

Responsible for ensuring that the documentation of all application configurations and

customizations is kept current.

Senior (8+ Years as Technical Lead, having implemented 2 or more sysadmin projects)

Setup and manage alerts and auditing

Implementation and maintain security controls (SOD).

Setup and Maintain Workflow

Completing all necessary month and system administrations procedures and reports.

Reviews existing applications & recommends improvements, and enhancements to ensure that

the most efficient methods are employed.

Responsible for ensuring that the documentation of all application configurations and

customizations is kept current.

Provides input to the support team in the definition of system requirements, regarding access,

security, automation and system efficiency.

Page 15: JOB TITLE BUSINESS UNIT DEPARTMENT …. ORACLE DATABASE ADMINISTRATOR JOB TITLE Oracle Database Administrator BUSINESS UNIT IT DEPARTMENT Enterprise Applications REPORTS TO Senior

5. ORACLE FUNCTIONAL SPECIALIST

This profiles covers the following modules in role profile.

5.1. Human Resources Core, Compensation Workbench, Payroll and Time and Labour Functional

Specialist, eBS R12

5.2. Cloud Solution Human Resources (Fusion Talent Management, Taleo Learn and Taleo

Recruit) Functional Specialist, Fusion R9 and Taleo R14)

5.3. Supplier Lifecycle Management (Sourcing, Procurement Contracts, iSupplier Portal, Supplier

Lifecycle Management, Purchasing, Inventory and Payable) Functional Specialist, eBS R12)

5.4. Finance (General Ledger, Accounts Payables/Receivables, Cash Management, Fixed

Assets, Project Costing) Functional Specialist, eBS R 12

5.5. Finance (Data Relationship Management, Financial Management, Strategic Finance,

Hyperion Financial Management, Financial Data Quality Management) Functional Specialist,

Hyperion R 11.1

5.6. Cloud Solution Finance (Planning and Budgeting Cloud Services) Functional Specialist

Hyperion R11.1

5.7. Operations (Asset Lifecycle Management – Asset Tracking and Enterprise Asset

Management, Advanced Collections, Project Contracts) Functional Specialist, eBS R12

5.8. Commercial (Sales Contracts, Property Management and Service Contracts) Functional

Specialist, eBS 12

5.9. Governance (Governance, Risk, and Compliance Intelligence and Configuration Controls for

E-Business Suite), eBS R 12

JOB TITLE

ORACLE FUNCTIONAL SPECIALIST

BUSINESS UNIT

IT

DEPARTMENT

Enterprise Applications

REPORTS TO

Senior Manager: Enterprise Applications

1. DIMENSIONS

(Indicate, in quantitative terms, the key areas on which your job has an impact.)

Liaise with relevant Business Units in the organisation to facilitate implementation of new or improved

business processes involving any IT-related systems critical to core organisational functions.

Understand business requirements to maximise efficiency and utilisation of the eBusiness Suite (e-

BS) application

Analyse client requirements and configure and/ enhance applicable modules/functions in an Oracle

R12 eBS environment accordingly

Provide support, consultation and training to users on issues to ensure the Oracle eBS application is

run with optimal efficiency

Page 16: JOB TITLE BUSINESS UNIT DEPARTMENT …. ORACLE DATABASE ADMINISTRATOR JOB TITLE Oracle Database Administrator BUSINESS UNIT IT DEPARTMENT Enterprise Applications REPORTS TO Senior

2. PRINCIPAL ACCOUNTABILITIES

(What is done – how is it done – and what is achieved by doing it?)

Provide specialist advice to business regarding best practice business processes as delivered by

the Oracle eBusiness Suite of Products

Provide specialist advice and assistance to business regarding usage of functionality provided

within the product to maximise business efficiency and adoption of the system.

Identify functional requirements, propose, design and implement business approved solutions.

Ensure compliance of the ERP solution in respect of legislative requirements, business processes,

policies, procedures and IT governance.

Understanding functional design and modular relationships in order to analyse and predict the

impact of changes/solutions within the solution framework.

Design, develop and maintain test scripts to ensure end-to-end testing is conducted across all

scenarios.

Manage the testing process with the business Champions and manage the application of new

functionality and patches through testing to release into production

Log & Maintain queries logged on Service Now

Act as an ERP change agent to provide ERP functional training, change management, process,

and other related training to business.

Ensure the efficient resolution of issues including the logging, follow-up and resolution of SRs.

Continuously assess, understand and mitigate risks impacting on the ERP solution.

Communicate feedback to the appropriate people/channels

KNOWLEDGE AND EXPERIENCE

(What kind of knowledge, skills and experience are necessary to enable satisfactory performance in your

job?)

Education

National Diploma / Bachelor Degree in Business / Accounting or Information Technology or

commensurate experience

Experience

An individual’s experience will be assessed per requirement, per module, based on the needs

of the specific requirement.

Junior Course Completion, 1-2 year Support/Assistance on Project Delivery

Intermediate 2-3 year Module Support Single Module Implementation (start to finish)

Business Analysis Workshop planning and Facilitation

Senior 4+ years Module Support Multiple Module Implementations (start to finish)

Functional Lead / Solution Architect in 2 or more projects

The experience will be required within the broad areas of:

Page 17: JOB TITLE BUSINESS UNIT DEPARTMENT …. ORACLE DATABASE ADMINISTRATOR JOB TITLE Oracle Database Administrator BUSINESS UNIT IT DEPARTMENT Enterprise Applications REPORTS TO Senior

Implementation Workshop Facilitation and Solution Design, Setup, Testing, Training, Support and

Maintenance & Business Improvement based on Best Practice

A requirement may span a number of modules, with varying levels of experience required in

each of the modules.

This role requires functional experience (as defined above) for any combination of (and not

limited to) the following eBS modules.

Accounts Receivable General Ledger Accounts Payables

Cash Management Data Relationship Management

Purchasing

Advanced Collections Strategic Finance Procurement Sourcing

Sales Contracts Hyperion Financial Management

iProcurement

Service Contracts Financial Data Quality Procurement Contracts

Property Management HRMS Core iSupplier Portal

HR Self Service Supplier Lifecycle Management

Enterprise Asset Management

Payroll Inventory

Asset Tracking Compensation Workbench Order Management

Fixed Assets Cloud Solution-Taleo Learn Governance, Risk, and Compliance Intelligence and Configuration Controls

Project Costing Cloud Solution-Fusion Talent Time and Labour Cloud Solution Finance Planning and Budgeting Cloud Services

Project Contracts Cloud Solution-Taleo Recruit

Page 18: JOB TITLE BUSINESS UNIT DEPARTMENT …. ORACLE DATABASE ADMINISTRATOR JOB TITLE Oracle Database Administrator BUSINESS UNIT IT DEPARTMENT Enterprise Applications REPORTS TO Senior

6. ORACLE BUSINESS INTELLIGENCE FUNCTIONAL SPECIALIST

JOB TITLE

Oracle Business Intelligence Functional Specialist

BUSINESS UNIT

IT

DEPARTMENT

Enterprise Applications

REPORTS TO

Senior Manager: Enterprise Applications

1. DIMENSIONS

(Indicate, in quantitative terms, the key areas on which your job has an impact.)

Liaise with the various internal ACSA IT stakeholders in application development, mapping technical

processes, designs and layouts within the Oracle Business Intelligence Enterprise Edition (OBIEE)

landscape. Understand the key development requirements to maintain an OBIEE application. Analyse

development requirements and configure and/ enhance applicable existing functions within the OBIEE

environment accordingly. Provide support, consultation to system users on arising system issues to ensure

the OBIEE application is run optimally.

2. PRINCIPAL ACCOUNTABILITIES

(What is done – how is it done – and what is achieved by doing it?)

Knowledge and Experience of Installation/upgrade and configuration of OBIEE.

Should be able to Design, Build, Customize Oracle BI Repository and Oracle BI Presentation

Layer.

Should be able to tune the query and reports.

Should be familiar with OBIEE Best Practices for building reports and Dashboards.

Should be familiar with OBIEE.

Must be familiar with Oracle Data Integrator (ODI - ETL/ELT/Data Services tools) and the

concepts of moving data across different databases and platforms.

Expertise in SQL queries, Oracle PL/SQL

Must have a good understanding of Oracle database

Basic knowledge of Linux Operating system to be able to navigate through OBIEE logs and

Conceptual knowledge of information technologies and methodologies

Should have experience working in OBIEE Multi User Development (MUD) Environment

Should have used OBIEE Caching.

Able to deploy and customise Oracle BI Analytics for eBS (SCM, Financials, HR, eAM

Projects)

Knowledge and Experience with moving data between internal systems (Oracle Database).

Should have experience creating OBIEE reports and Dashboards pulling data from Essbase

Subject Area.

Experience in Business Objects Data Services.

Able to implement Oracle Strategic Score Management (OSSM)

Functional/Technical Experience with Oracle E-business Suite modules.

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Experience working with Oracle BI Apps.

Participate in 24X7 on-call support of Production systems

Daily monitoring of system processes to ensure application up-time.

Implement governance policies and service life cycles

Adhere to ACSA change control policies.

3. KNOWLEDGE AND EXPERIENCE

(What kind of knowledge, skills and experience are necessary to enable satisfactory performance in your

job?)

Education

Bachelor degree in Computer Science, Information Technology, Information Systems B-Tech, IT

Diploma and/or

Oracle Business Intelligence Foundation Certified Implementation Specialist Certification and/or

Oracle Business Intelligence Foundation Suite Certified Implementation Specialist Certification and/or

Oracle Business Intelligence Applications for ERP Certified Implementation Specialist Certification

Experience & Skills

Junior (Course Completion and 2 years Development/Operational support)

Minimum of two years’ experience and training working with Linux and/or Oracle Linux.

Knowledge in Oracle OBIEE R11 development Standards

Create and maintain the end user applications

Develop the semantic layer, metadata, reports and report definitions.

Intermediate (4+ Years Oracle Business Intelligence Experience)

Solid Oracle Technical foundation/familiarity with Oracle OBIEE R11 data models

Experience with Oracle RDBMS/Essbase

Programming skills using SQL*PLUS,PL/SQL

Development Tools-TOAD/SQL Development experience

Development Tools-TOAD/JDeveloper/SQL Developer

Ability to produce Reports.

Develop graphs and portal interfaces.

Load and maintain the metadata for the data access tool.

Troubleshoot BI tools, systems and software; performance-tune these applications as necessary.

Design and implement data in various layers including physical, business and presentation

Senior (8+ Years as Developer Lead, having being involved in 2 or more e-BS upgrades)

Experience with XML and BI Publisher

Prior interfaces/Integration experience in one or more modules in Oracle EBS

Experience in working with Oracle Support in trouble shooting and resolving issues

Produce complex, efficient, error-free reporting solutions and related documentation.

BI front end development on data structures, cubes, reporting, dashboards, etc.

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7. ORACLE BI SUITE DEVELOPER

JOB TITLE

Oracle BI Suite Developer

BUSINESS UNIT

IT

DEPARTMENT

Enterprise Applications

REPORTS TO

Senior Manager: Enterprise Applications

1. DIMENSIONS

(Indicate, in quantitative terms, the key areas on which your job has an impact.)

Liaise with the various internal ACSA IT stakeholders in application development, mapping technical

processes, designs and layouts within the Oracle Business Intelligence Enterprise Edition (OBIEE)

landscape. Understand the key development requirements to maintain an OBIEE application. Analyse

development requirements and configure and/ enhance applicable existing functions within the OBIEE

environment accordingly. Provide support, consultation to system users on arising system issues to ensure

the OBIEE application is run optimally.

2. PRINCIPAL ACCOUNTABILITIES

(What is done – how is it done – and what is achieved by doing it?)

Experience of Oracle OBIEE reporting tools with solid reporting experience (Dimensional

Modelling and OBIEE RPD development OBIEE Answers, Dashboards, Publisher, Delivers

Understanding)

OBIEE Repository Development

Experience of using ETL tools - ideally Oracle's ODI product.

Strong knowledge and experience of Oracle PL/SQL and SQL

Develop in a structured environment using versioning control.

Support existing systems by investigating, identifying and rectifying problems.

Investigation & correction of data problems as per data fix policy.

Perform Test, debug and quality assure programmed code to ensure that unit testing is

conducted successfully accordingly to the functional specification document, user requirements

and test pack.

The use of specific coding standards as agreed.

3. KNOWLEDGE AND EXPERIENCE

(What kind of knowledge, skills and experience are necessary to enable satisfactory performance in

your job?)

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Education

Bachelor degree in Computer Science, Information Technology, Information Systems B-Tech, IT

Diploma and/or

Oracle Data Integrator 11g Certified Implementation Specialist Certification and/or

Oracle Essbase 11 Certified Implementation Specialist Certification.

Experience & Skills

Junior (Course Completion and 2 years Operational support.)

Minimum of two year’s experience and training working with Linux and/or Oracle Linux.

Knowledge in Oracle Essbase and ODI R11/12 development Standards

Understand the standard of best practices in BI administration environment

Handle multiple projects administration responsibilities

Intermediate (4+ Years Essbase administration and Installation of Oracle Business Intelligence

EE (start-to-finish, minimum 2)

Solid Oracle Technical foundation/familiarity with Oracle Essbase and EBS R12 data models

Experience with Oracle RDBMS and ODI (develop relevant ETL’s).

Experience in patch management and product upgrades.

Programming skills using SQL*PLUS,PL/SQL

Development Tools-TOAD/SQL Development experience

Strong skills in the Web Logic Environment

Provide support in the implementation of OBIEE components (ODI)

Assist and administer the deployment process of UNIX, OBIEE and repository codes Ability to

produce Oracle Reports

Prior interfaces/Integration experience in one or more modules in Oracle EBS

Experience in working with Oracle Support in trouble shooting and resolving issues,

Senior (8+ Years as Technical Lead / Solution Architect, having implemented 2 or more projects)

All of the above and the following:

o Assess production faults and critical issues followed by identification of the root cause

o Provide remedial measures to the production issues or process failure

o Train the administration team on new OBIEE and ETL tool

Page 22: JOB TITLE BUSINESS UNIT DEPARTMENT …. ORACLE DATABASE ADMINISTRATOR JOB TITLE Oracle Database Administrator BUSINESS UNIT IT DEPARTMENT Enterprise Applications REPORTS TO Senior

8. WEBLOGIC ADMINISTRATOR

JOB TITLE

Weblogic Administrator

BUSINESS UNIT

IT

DEPARTMENT

Enterprise Applications

REPORTS TO

Senior Manager: Enterprise Applications

1. DIMENSIONS

(Indicate, in quantitative terms, the key areas on which your job has an impact.)

The Weblogic Administrator will provide support to the Oracle Fusion Middleware platform. The specialist

will be required to install, configure, secure, back-up, tune and monitor the environment. The goal is to

achieve an extremely high degree of availability for middleware platform. In addition, the Weblogic

Administrator should be able to provide advice and troubleshooting to a wide range of individuals including

end users, developers and functional stream leads, DBAs and other System administrators.

2. PRINCIPAL ACCOUNTABILITIES

(What is done – how is it done – and what is achieved by doing it?)

Oracle Weblogic administrators must interface with DBA, System administrators to resolve

application problems.

Must also have a good understanding of related technologies, especially Java (JDeveloper,

J2EE and Apache).

Migrate code between Test, QA and Production environments.

High-availability design, configuration, and maintenance, including clustering and load

balancing for Weblogic.

Configuration of LDAP and SSO for Weblogic and Weblogic based Oracle applications within

the ACSA ERP environment.

Develops standards and tuning metrics and alert thresholds.

Create standardized alerts for exceptional performance thresholds.

Review proposed changes and test them in a test and QA environment.

Develops a complete set of Weblogic documentation describing the current configuration of

Weblogic.

Strong working knowledge and experience on Linux/Windows operating systems.

Participate in 24X7 on-call support of Production systems

Daily monitoring of system processes to ensure application up-time.

Implement governance policies and service life cycles

Adhere to ACSA change control policies.

Experience on Administration, Monitoring, Troubleshooting and Maintenance on WebLogic

Servers.

Experience in WebLogic cloning, installation and configuration in GUI, Console and Silent

mode. Configuration templates for various environments in Windows and Linux.

Experience in Configured JDBC connection pools and data sources for the applications.

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Experience in Configured JMS Connection factories and Queues for messaging applications.

Involved in monitoring and tuning performance metrics like JVM, execute threads, JDBC

connections.

Experience on Deploying applications WAR, EAR, JAR in Domain and Clustered

environments.

Experience on Setting up the cluster environment for WebLogic Server integrated with

multiple workflows.

3. KNOWLEDGE AND EXPERIENCE

(What kind of knowledge, skills and experience are necessary to enable satisfactory performance in your

job?)

Education

Bachelor degree in Computer Science, Information Technology, Information Systems B-Tech, IT

Diploma or

Oracle Certified Associate, Oracle Weblogic Server Administrator or

Oracle Certified Professional, Oracle Weblogic Server Administrator and/or

Oracle Weblogic Server Certified Implementation Specialist

Experience & Skills

Junior (Course Completion and 2 years Operational support)

Minimum of two years’ experience and training working with Weblogic, Linux and/or Oracle

Applications.

Good core knowledge of network security and server administration.

Administration and maintenance of Weblogic Environments.

Installation, Configuration, Troubleshooting and Maintenance of Web Logic Server 11g. Provide

support to Production, UAT, Development environments.

Configure JDBC Connection pools, data sources, JMS Servers, distributed destinations, queues

Intermediate (4+ Years Weblogic administration and installation of Weblogic (start-to-finish,

minimum 2)

Strong Oracle Virtual/Internet Directory, Oracle Identity Federation, Web gate (Apache), Oracle

Identity Analytics, Oracle Access Manager, Oracle service-oriented architecture (SOA) experience

Change management experience; adept at consultative and facilitative interactions with users,

colleagues and senior management. Create managed Servers and Clusters. Configured Security

authenticators, managed security realms. Maintaining clustered environment for various

Applications, Monitoring of application server using in-house tools like jconsole/jstat, Tuning of

application server, Patch installation to applications, and application server.

Senior (8+ Years as Technical Lead / Solution Architect, having implemented 2 or more projects)

Identifying root causes for the outages and applying appropriate fixes of application and Deploying

applications to various production environment using deployment tools