Business EnglishLesson 6

Gordana Ranđić

18.11.2020. Novi Sad

Content:

• Warm-up & Homework

• Get ready: Short Discussion

• Reading: Emails (tutorial)

• Vocabulary: Emails

• Writing: Formal emails

• Listening: Identifying a Problem

• Language Box: The Past

• Speaking / Writing: Role Play

Warm-up & Homework

• Vocabulary Revision

• Telephoning Revision

• Homework: Note for a Client

Get ready!

• Discuss:

– How can email be useful in business?

– What problems can be caused by email?

Reading: Emails (tutorial)

• Read and complete the table:

• Listen and practice your pronunciation:

Vocabulary: Emails

• email address = imejl adresa

• @ symbol = znak @

• correspondence =korespondencija

• formal style = formalni stil

• informal style = neformalni stil

• message = poruka

• subject = naslov poruke

• attachment = prilog

• reply to all = odgovori

svima

• forward = prosledi

• delete = izbriši

Vocabulary: Emails Exercise 3

• Match the words:

Vocabulary: Emails Exercise 4

• Tick (✓) the correct sentence:

Writing: Formal Emails

• Formal emails have a number of features which are not present in more friendly emails.

1. The vocabulary is more formal: I am afraid I will not be able to attend the meeting on Friday. NOT I’m sorry I can’t make the meeting on Friday.

2. We tend to use fewer phrasal verbs: If any problems arise … (NOT … problems come up …)

3. We normally do not contract the verb forms: I am writing to inform you … (NOT I’m writing …)

4. We often use the passive:Your invoice will be sent next week.

5. We begin with: Dear Sir/Madam, Dear Mr./Ms. [surname]

6. We end with: Best regards, Sincerely

Listening: Identifying a ProblemExercise 5• Listen and choose the correct answer:

Listening: Identifying a ProblemExercise 6• Listen and complete the conversation:

. . .

Listening: Identifying a ProblemExercise 6• Listen and complete the conversation:

. . .

Language Box: The Past

Speaking / Writing: Role Play

• Useful Language:

– Did you get that …?

– I didn’t get an email from you today.

– What address did you send it to?

Speaking / Writing: Role Play

• Using the language, act out the roles:

Speaking / Writing: Role Play

• Homework: Write an email to employees.

Thank you for your attention! ☺