Avaya User Phone Guide

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    Avaya 4610SW IP Telephone

    End User Guide

    4610SW IP Telephone End User Guide | 1 |P a g e

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    4610SW IP Telephone End User Guide | 2 |P a g e

    TableofContentsAbout Your Telephone ........................................................................................................................................... 3

    Telephone Diagram .............................................................................................................................. 4Navigating Application Screens ............................................................................................................................. 5

    IP Telephony Applications ..................................................................................................................................... 6

    Phone Application ................................................................................................................................ 6

    Speed Dial Application ......................................................................................................................... 6

    Call Log Application ............................................................................................................................ 7

    Web Access Application ........................................................................................................................ 7

    IP Telephone Options ........................................................................................................................... 7

    Call Appearances .................................................................................................................................................... 8

    Entering Characters Using the Dialpad................................................................................................................... 8

    Editing During or After Entry ................................................................................................................................. 8

    Name Entry Example .............................................................................................................................................. 9Conventions ............................................................................................................................................................ 9

    Conventions Used in the Procedure Descriptions ....................................................................................... 9

    Feature Finder ....................................................................................................................................................... 10Hold....................................................................................................................................................................... 11

    Transfer ................................................................................................................................................................. 12

    Call Park................................................................................................................................................................ 12Call Pickup ............................................................................................................................................................ 12

    Conference ............................................................................................................................................................ 13

    Call Forwarding All Calls ..................................................................................................................................... 13

    Send All Calls ....................................................................................................................................................... 14

    Call Log ................................................................................................................................................................ 14Priority Calling...................................................................................................................................................... 15

    Reset Phone ........................................................................................................................................................... 16Message................................................................................................................................................................. 16

    Mute ...................................................................................................................................................................... 16

    Speakerphone ........................................................................................................................................................ 16Speed Dial ............................................................................................................................................................. 17

    Redial .................................................................................................................................................................... 19

    Tones and Their Meanings.................................................................................................................................... 20Ringing Tones ................................................................................................................................... 20

    Feedback Tones.................................................................................................................................. 20

    Interpreting Display Icons..................................................................................................................................... 21Troubleshooting .................................................................................................................................................... 21

    Basic Troubleshooting Chart ............................................................................................................... 21

    Troubleshooting IP Telephony Applications .......................................................................................... 22

    Glossary ................................................................................................................................................................ 23Access Codes ........................................................................................................................................................ 24

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    4610SW IP Telephone End User Guide | 3 |P a g e

    About Your Telephone

    The 4610SW IP telephone is an innovative telephone that gives you access to the World Wide Web while offering the latestfeatures and applications. The display area allows up to six application-specific buttons to be presented and labeled at one time.Additionally, six Line/Feature buttons and four softkeys provide access to powerful capabilities such as:

    call server-based features, speed dialing, a Call Log, and a WML (Wireless Markup Language, a web development protocol) browser.

    The WML browser provides access to websites tailored specifically for devices with smaller display screens like cell phones andPersonal Data Assistants.

    In addition to these features and applications, the IP telephone provides a robust menu of options to customize your phonepreferences.

    Your IP telephone's display area coincides with how your System Administrator sets up the Line/Feature buttons. On thephone itself, these features provide ease of use and flexibility:

    4 softkeys (which assist you in using the IP telephone's applications and features) 14 standard (labeled) buttons (which assist in IP telephone operation and call handling) a built-in, two-way speakerphone

    You can also attach the IP telephone to an adjustable stand, to optimize your viewing position.

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    Telephone DiagramThis diagram illustrates the face of the IP telephone, and contains numbered "callouts" which identify the phone's primaryfeatures and buttons.

    1. Message Waiting Lamp - When lit, indicates you have a message waiting on your voice messaging system. Thisindicator can also be optioned to flash for incoming calls.

    2. Display - When the phone is idle, the top area displays the current date and time. When someone is calling you, thename/phone number of that person displays in the top area. The display has five lines. Three lines are devoted to thecurrent application. One line shows softkey labels for the current application, and the top line shows Help and otherprocedural messages. Four grayscale colors indicate phone/application activity.

    3. Line/Feature buttons - Six Line/Feature buttons provide both call appearances (lines for incoming and outgoingcalls) and application-specific functionality -- other call-related features that are provided with your telephone system oradministered by your System Administrator in the Phone application. Line/Feature buttons also serve as application-specific buttons in other applications, such as the Call Log.

    4. Softkeys - Used to navigate to, or start application-specific actions, such as Call a number, Cancel the currentactivity, Save entered data, and Store a speed dial label.

    5. Phone/Exit - Displays the Phone application main screen or, if applicable, exits the current call server-basedfeature and normalizes the display.

    6. Options - Displ