AVAYA User Manual

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  • Avaya 1408 and 1416 Telephones -connected to Integral Enterprise - UserGuide

    16-603463Issue 1.09

    January 2010

  • 2009 Avaya Inc.All Rights Reserved.NoticeWhile reasonable efforts were made to ensure that the information inthis document was complete and accurate at the time of printing, AvayaInc. can assume no liability for any errors. Changes and corrections tothe information in this document might be incorporated in futurereleases.Note:Using a cell, mobile, or GSM phone, or a two-way radio in closeproximity to an Avaya IP telephone might cause interference.During a power surge, EFT or ESD, calls may be dropped. After apower surge, EFT or ESD, it is normal for the phone to restart.Documentation disclaimerAvaya Inc. is not responsible for any modifications, additions, ordeletions to the original published version of this documentation unlesssuch modifications, additions, or deletions were performed by Avaya.Customer and/or End User agree to indemnify and hold harmlessAvaya, Avaya's agents, servants and employees against all claims,lawsuits, demands and judgments arising out of, or in connection with,subsequent modifications, additions or deletions to this documentationto the extent made by the Customer or End User.Link disclaimerAvaya Inc. is not responsible for the contents or reliability of any linkedWeb sites referenced elsewhere within this documentation, and Avayadoes not necessarily endorse the products, services, or informationdescribed or offered within them. We cannot guarantee that these linkswill work all the time and we have no control over the availability of thelinked pages.WarrantyAvaya Inc. provides a limited warranty on this product. Refer to yoursales agreement to establish the terms of the limited warranty. Inaddition, Avayas standard warranty language, as well as informationregarding support for this product, while under warranty, is availablethrough the Avaya Support Web site: http://www.avaya.com/supportLicensesUSE OR INSTALLATION OF THE PRODUCT INDICATES THE ENDUSER'S ACCEPTANCE OF THE TERMS SET FORTH HEREIN ANDTHE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE http://www.avaya.com/support/LicenseInfo/ ("GENERALLICENSE TERMS"). IF YOU DO NOT WISH TO BE BOUND BYTHESE TERMS, YOU MUST RETURN THE PRODUCT(S) TO THEPOINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FORA REFUND OR CREDIT.Avaya grants End User a license within the scope of the license typesdescribed below. The applicable number of licenses and units ofcapacity for which the license is granted will be one (1), unless adifferent number of licenses or units of capacity is specified in theDocumentation or other materials available to End User. "DesignatedProcessor" means a single stand-alone computing device. "Server"means a Designated Processor that hosts a software application to beaccessed by multiple users. "Software" means the computer programsin object code, originally licensed by Avaya and ultimately utilized byEnd User, whether as stand-alone Products or pre-installed onHardware. "Hardware" means the standard hardware Products,originally sold by Avaya and ultimately utilized by End User.License typesDesignated System(s) License (DS). End User may install and useeach copy of the Software on only one Designated Processor, unlessa different number of Designated Processors is indicated in theDocumentation or other materials available to End User. Avaya mayrequire the Designated Processor(s) to be identified by type, serialnumber, feature key, location or other specific designation, or to be

    provided by End User to Avaya through electronic means establishedby Avaya specifically for this purpose.Shrinkwrap License (SR). With respect to Software that containselements provided by third party suppliers, End User may install anduse the Software in accordance with the terms and conditions of theapplicable license agreements, such as "shrinkwrap" or "clickwrap"license accompanying or applicable to the Software ("ShrinkwrapLicense"). The text of the Shrinkwrap License will be available fromAvaya upon End Users request (see Third-party Components" formore information).CopyrightExcept where expressly stated otherwise, the Product is protected bycopyright and other laws respecting proprietary rights. Unauthorizedreproduction, transfer, and or use can be a criminal, as well as a civil,offense under the applicable law.Third-party componentsCertain software programs or portions thereof included in the Productmay contain software distributed under third party agreements ("ThirdParty Components"), which may contain terms that expand or limitrights to use certain portions of the Product ("Third Party Terms").Information identifying Third Party Components and the Third PartyTerms that apply to them is available on the Avaya Support Web site: http://www.avaya.com/support/ThirdPartyLicense/Preventing toll fraud"Toll fraud" is the unauthorized use of your telecommunications systemby an unauthorized party (for example, a person who is not a corporateemployee, agent, subcontractor, or is not working on your company'sbehalf). Be aware that there can be a risk of toll fraud associated withyour system and that, if toll fraud occurs, it can result in substantialadditional charges for your telecommunications services.Avaya fraud interventionIf you suspect that you are being victimized by toll fraud and you needtechnical assistance or support, call Technical Service Center TollFraud Intervention Hotline at +1-800-643-2353 for the United Statesand Canada. For additional support telephone numbers, see the AvayaSupport Web site: http://www.avaya.com/support/Suspected security vulnerabilities with Avaya Products should bereported to Avaya by sending mail to: [email protected]

    All other trademarks are the property of their respective owners.Downloading documentsFor the most current versions of documentation, see the Avaya SupportWeb site: http://www.avaya.com/supportContact Avaya SupportAvaya Inc. provides a telephone number for you to use to reportproblems or to ask questions about your product. The supporttelephone number is 1-800-242-2121 in the United States. Foradditional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support

    2 1408/1416 User Guide January 2010

  • Contents

    Chapter 1: Introduction............................................................................................................7Introduction to the 1400 ISDN Telephone Introduction to the 1400 Series Digital Deskphones......................7Overview of phone buttons and features..........................................................................................................7About LEDs....................................................................................................................................................10Icons in the telephone display........................................................................................................................11About this manual..........................................................................................................................................12

    Chapter 2: Making calls..........................................................................................................13Introduction to making calls............................................................................................................................13Calling an internal call number........................................................................................................................13Calling an external call number......................................................................................................................13Calling with a destination key..........................................................................................................................14Calling a person from the call log....................................................................................................................14Calling a person from the phone book entry..................................................................................................14Calling a person from a central phone book entry *........................................................................................15Calling using the speakerphone......................................................................................................................15Requesting automatic callback......................................................................................................................16Requesting automatic redialing......................................................................................................................16Joining another call (cut-in)*............................................................................................................................17

    Chapter 3: Handling calls......................................................................................................19Introduction to handling calls..........................................................................................................................19Answering a call..............................................................................................................................................19Answering a call ringing at another phone (pick-up)......................................................................................19Putting a call on hold......................................................................................................................................20Muting a call....................................................................................................................................................20Deactivating your telephone display........................................

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