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CASE STUDY
AutoZone Optimized Labor Operations to Meet Customer Service Goals with Reflexis Workforce SchedulerTM
Reflexis Solutions Implemented
CASE STUDYBRIEF
• More than 5,000 Stores & 87,000+ Employees
Quick Facts
Retail Sector
“We selected Reflexis solutions on the basis of their rich feature set, proven reliability, and ability to scale across our enterprise.”
- VP of Store Operations and Customer Satisfaction, AutoZone
AutoZone is the leading retailer and a leading distributor of automotive parts and accessories in the United States. They have over 5000 stores, which serve both their retail and distribution business needs, depending on size and location. They wanted a labor operations solution that would empower managers to easily modify and manage forecasting, drivers, labor model, and store characteristics, in order to provide outstanding customer service at every location.
With the implementation of Reflexis Workforce Scheduler and Time and Attendance, AutoZone was able to improve the accuracy of labor forecasts and schedules, schedule across departments, and proactively identify impending labor violations.
To receive the full case study and learn more about how AutoZone optimized their labor model with Reflexis Workforce Scheduler, email [email protected].
Reflexis Solutions Discussed
• Workforce Scheduler• Time and Attendance
• Hard Goods
