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STATE OF NEW JERSEY
DEPARTMENT OF LABOR AND WORKFORCE DEVELOPMENT
New Jersey Division of Vocational Rehabilitation Services
S TATE
R EHABILITATION
C OUNCIL
Annual Report for FY 2017
The SRC/DVRS Partnership Celebrates Accomplishments
October 1, 2016 through September 30, 2017
New Jersey Dept. of Labor
Tel (609) 292-5987 Fax (609) 292-8347
PO Box 398 Trenton, NJ 08625-0398 [email protected]
Table of Contents
Contents
Rehabilitation Council Members ______________________________________ 1
Message from the Chair ______________________________________________ 2
Beliefs Mission, Function______________________________________________ 3
Membership, Committees, Resources _________________________________ 5
Meetings, Trainings and Forums ______________________________________ 7
Activities and Accomplishments ______________________________________ 9
Significant Issues ____________________________________________________ 21
Planned Activities for FY 2018 ________________________________________ 23
SRC State Plan Recommendations _____________________________________ 26
Summary ____________________________________________________________ 28
Local Office Directory_________________________________________________ 29
i
2017 NJSRC Annual Report
Rehabilitation Council Members Council Membership is in accordance with Section 105 of the 1998 Amendments to the
Rehabilitation Act and New Jersey Executive Order 110 and reflects a diverse range of
disability groups, geographical areas, racial, ethnic and gender groups. Each member is
appointed by the Governor of New Jersey. The Council represents a broad spectrum of
individuals who are concerned with the vocational needs of people with disabilities and
who support the objectives of the public rehabilitation program in New Jersey. As of
2017 representation on the Council is as follows:
Member Representation
Joanne Norflet Recipient of VR Services
James R. Thebery Advocate 1
Wayne Roorda Advocate 2
Rebecca Shulman Advocate 3
Patricia A. Tomlinson Advocate 4
Thomas G. Jennings Business Rep 1
James E. Seath Business Rep 2
Margaret M. Englebert Business Rep 3
Brian D. Sant’Angelo Business Rep 4
Mohsen Badran Community Rehab Program Rep
Lillie Lowe-Reid Client Assistance Program
Bill Freeman NJDOE – Office of Special Education Rep
Lorna Runkle Business, Industry & Labor Representative
Carolyn D. Hayer Parent Training & Info Center Rep
Nantanee Koppstein SILC
Margaret Gilbride Advocate 5
Janice Oursler VR Counselor 1
Kathleen Wilson VR Counselor 2
In process State Workforce Development Board
Alice Hunnicutt Director, DVRS, Ex-Officio
New Jersey State Rehabilitation Council
Executive Committee
Peggy Englebert Chairperson
Rebecca Shulman, Vice-Chairperson
Carolyn Hayer Treasurer
Alice Hunnicutt DVRS Director
Pg. 1
Pg. 02 2017 NJSRC Annual Report
Message from the Chair
On behalf of the State Rehabilitation Council of New Jersey, it is my privilege to present the 2017 Annual Report to our stakeholders. The SRC has, again, had a busy, productive year backed by the guidance of our dedicated membership, our excellent relationship with NJDVRS under the leadership of Director, Alice Hunnicutt, and the strong support of our DVR liaisons, whom we especially thank for their organizational skills that keep us meeting in a timely, structured manner. The Council welcomed 4 new members this year, members who add to the diversity of our Council, and who bring unique skills, resources, and perspective to the SRC. We also saw the retirement of 3 longtime members, all of whom we will miss for the knowledge and energy they brought to our group.
This year the SRC and DVRS held 5 Public Forums throughout the state, all of which were well attended by both the community and by members of our Council, who heard firsthand the concerns of a wide range of individuals. Prominent themes this year included the need for more information disseminated about WIOA and the effects it will have on the services provided to people with disabilities by DVRS. Many staff from education entities, in particular, spoke out about this need for more information as they work with students and their families towards employment goals. Numerous family members testified that it is essential that DVRS continues to support a complete range of employment choices for individuals with disabilities. A brief survey conducted at the APSE conference echoed concerns shared at the forums regarding the need for more widely circulated information, as well as the availability of better transportation, and much better marketing about DVR. This issue of marketing of DVR is a thread that runs through the many discussions that occurred about services this year. The SRC participated in the Coordinated Human Services Transportation Plan by being introduced to the plan design in its early stages, helping to promote the survey that contributed to the plan, and viewing a presentation of the results, Go Further, developed by the North Jersey Transportation Planning Authority. This plan, which can be found at njtpa.org/human-services-plan, is chock full of recommendations and suggestions for implementation. SRC members enjoyed, and contributed, via a Listening Session, to the soft skills necessary for youth to obtain employment, thanks to the staff in the Psychiatric Rehabilitation Master’s program at Rutgers University.
The SRC also conducted a thorough review, with revisions, of the SRC by-laws and SRC member handbook under the direction of Pat Tomlinson. We extend our thanks to Pat for this multi-month task of soliciting and incorporating changes.
The project of which I am most proud was the visitation of DVRS offices throughout the state by members of the State Rehabilitation Council. Over the course of 18 months the SRC met with more than 200 staff in 17 locations, including Central office staff. Every meeting was attended by former Assistant Director, Brian Fitzgibbons, SRC member James Seath, and the Chair, often accompanied by other SRC members, especially Rebecca Shulman. There is a more detailed account of these visits further along in this
MARIANNE
HANIFIN
(NEPTUNE):
“Dear Marianne,
Following is
documentation you
requested. Hopefully, it
completes the
requirements
necessary. Kevin just
read your email and
texted me commenting
what a very nice lady
you are. He will be
there this Friday
morning to see you. If
we don’t speak until
then, we wish you all
the best in your
retirement! We are so
grateful for your
kindness, assistance
and grace, which you
have always shown us.
May God bless you and
your family. -Parent
EMMA GORDON
(BRIDGETON):
I wanted to thank
you for all the help
you provided me
with to become a
registered nurse.
Without you I would
not be able to make
the difference in
people’s lives that I
currently make. I am
proud to be a
registered nurse and
am continuing my
education at
Wilmington
University in New
Castle DE. I hope to
someday become a
family nurse
practitioner. –Client
2017 NJSRC Annual Report Pg. 03
annual report, but I wanted to note two reasons I am most proud of this accomplishment: first, it was a huge undertaking to assemble all of these meetings, finding days when SRC and staff were available; second, it was most gratifying to listen to the staff in the local offices, to hear their concerns, because those concerns always related to how best to serve people with disabilities. In my opinion they represent the best kept secret in the State of New Jersey. Their pride in the life changing work they do is exquisite.
Finally, this is my last report as the Chair of the SRC, a position that has been an honor to hold, one made easier by the work of a superb Executive Committee, and knowledgeable, hard working committee chairs. I am thankful for the opportunity I was afforded to work closely with NJDVRS, and to lead this Council.
Respectfully submitted,
Peggy Englebert
Peggy Englebert, M.Ed., LRC, CRC, CVE Chair, New Jersey State Rehabilitation Council
B eliefs, Mission, Function
SRC BELIEFS As members of the New Jersey State Rehabilitation Council (SRC), we believe:
That people with disabilities, like all people, have diverse strengths that must be defined
and identified along many dimensions.
That each person with a disability has value.
In a public system of vocational rehabilitation that is responsible and accountable to
those it serves and to those who fund it.
In partnerships, affiliations and linkages.
That optimal results in rehabilitation depend on an equal partnership between
consumers and the professional (service provider).
That all consumers should be given enough information to make informed choices.
That all people with disabilities are ultimately responsible and accountable for the
choices they make.
That all people with disabilities should have the opportunity to maximize their potential.
That respect for all is critical to this process.
That it is necessary to support, further and exemplify diversity and multiculturalism
within the disability community and the community at large.
That the rights of people with disabilities should be advanced and protected.
PATIENCE OKOTIE-
ISEKENEGBE
(BRIDGETON):
Patience has done a
wonderful job heling
me with my life plan.
The assistance that the state has given me has
been exceptional turn
around in my current
situation. I appreciate
everything that Mrs.
Patience has done for
me. –Client
I want to take this time
to say Thank You to
Mrs. Patience for
taking the time to
really allow me to
understand my
potential for success
and for helping me
thru my struggles of
life, she is an excellent
counselor. -Client
PATRICK MURPHY
(NEPTUNE):
“I followed up with
Patrick at your office.
Wow, he is amazing,
efficient, thorough,
articulate, and on the
ball. I thought I was
going to have to do the
work of getting
information from the
college to get them on
the approved list.
Please convey how
impressed I was with
him to his supervisor.
He even let me know
that after he contacted
the college, they did
their part, and that he
is just waiting for your
central office to do
their part now. Thank
you again” –Parent
Pg. 04 2017 NJSRC Annual Report
SRC MISSION
The SRC is a partnership of persons with disabilities, advocates and other interested persons. It is committed to ensuring through policy development, implementation and advocacy that New Jersey has a rehabilitation program that is not only comprehensive and consumer-responsive but also effective, efficient and significantly funded. The SRC is dedicated to ensuring that persons with disabilities receive rehabilitation services that result in employment.
SRC MANDATED FUNCTION
The SRC, on behalf of the community it represents, reviews, analyzes and advises the New Jersey State Vocational Rehabilitation Program (DVRS) regarding the performance of its responsibilities. Council goals and activities are set annually and are in response to both National and State issues, as mandated by Section 105 of the Rehabilitation Act of 1973, as amended. The focus of Council goals and activities includes but is not limited to Consumer Satisfaction, Statewide Needs Assessment, State Plan and Amendments, Policy, Extent/Scope/Effectiveness of Services, Interagency Agreements and New Jersey's Employment programs.
The Workforce Innovation and Opportunity Act (WIOA), signed into law July 22, 2014, reauthorized the Rehabilitation Act of 1973 under title IV. It is important to note that most provisions under title IV went into effect upon enactment of WIOA. The SRC is committed to ensuring appropriate support to the DVRS in its implementation of WIOA.
ADEKOYA BROWN
(NEWARK):
On behalf of Integrity
House, thank you for
speaking at the Re-
Entry Work shop. We
greatly appreciate you
taking the time out of
your busy schedule and
providing us with
information and
reference material. We
hope that you enjoyed
meeting the members
and that you will
consider returning in
the future. Thanks
again for taking the
time to speak at our
meeting. (Integrity
House Family)
Thank you for being so
patient and kind in
helping me find a job. I
will always be grateful
to you for your support
and kindness. A bundle
of thanks to you for all
of the thoughtfulness
you’ve shown.
(Consumer).
MARCELA DINOSO
(HACKENSACK):
Marcela, Thank you
for your help!!! I
received my hearing
aids and can’t believe
all the noise. Lol, I was
walking my dog and I
kept hearing sounds. It
was the birds singing
which I haven’t heard
in years!! Thanks
again, warm regards.
(Consumer)
Pg. 05 2017 NJSRC Annual Report
Membership, Committees, Resources
Membership Development
The full Council participates in identification of potential members appropriate to the beliefs and mission of the SRC. Member attendance, vacancies, and upcoming term expirations are reviewed during the February and June meetings with recommendations made to fill vacancies according to the category the vacancy(s) represents. The SRC is fully compliant with the requirements under Section 105 in the law; members have been appointed by the Governor and at least half of the SRC membership is comprised of persons with disabilities who are not employed by the DVRS. A wide range of disability representation has been achieved.
Officer Elections
Officers are elected bi-annually at the SRC May meeting for a two-year term. The following new officers were elected in June 2016: Peggy Englebert, Chair; Rebecca Shulman, Vice- Chair, and Carolyn Hayer, Treasurer. The officers were elected for a two-year term through June 2018.
Committees
The SRC Chair, in conjunction with the Executive Committee, appoints committees annually to meet federally mandated activities and SRC priority areas. Each SRC member is expected to participate on a committee. The DVRS supports each committee by assigning a DVRS staff member to provide information as requested.
Standing committees include:
Executive Committee – Comprised of the SRC Chair, Vice-Chair, Treasurer and the DVRSDirector as ex-officio.
Evaluation & Consumer Satisfaction Committee – Activities include, but are not limitedto, program evaluation activities and consumer satisfaction studies.
Policy Committee/Legislative Committee – Activities include, but are not limited to,advocacy and education, policy and State Plan review, Administrative Code review, StatePlan Public Hearings, Statewide Comprehensive Needs Assessment, pending and currentlegislation, particularly with respect to impact on funding.
Transition Services for Students and Youth to Work Committee – Responsible forinitiatives relating to providing pre-employment transition services, transition services, andservices to youth with disabilities as outlined in WIOA.
GILDA ESCOBAR
(HACKENSACK):
Thank you so much
for your commitment,
guidance and support.
I am still working at
The Paper Store and
loving every minute. I
now realize I could
not have worked on a
full-time basis. I have
no second thoughts
about leaving the HR
Field. You are the
best. Thank you for
the positive outcome.
(Consumer Mother)
AALIYAH
ROBINSON-PETERS
(NEW
BRUNSWICK):
“You did a great job
listening to and
sending me to a great
program at JFK that
really helped
me!” (Consumer)
I just wanted to email
you and express
gratitude for what
you have done for
me. I truly
appreciate! Have a
good day and I'll be
in contact with you
soon. (Consumer)
I wanted to
personally thank you
for pulling clients
from your case load I
appreciate all the
hard work you have
put in to help make
the Auto Zone event
a success!!!The level
of promptness and
communication was
above and beyond.
Thank you again!!!!!!!
(Samia Haridi)
2017 NJSRC Annual Report Pg. 06
Ad Hoc Committees, Task Forces, and Study Groups – Are created on an as needed basisby the SRC Chair. Non-Council members may serve on these groups, but the Chair of thegroup must be a SRC member. Ad Hoc Committees include:
By-Laws Review Committee – Is appointed by the SRC Chair on even-numbered years toreview and make recommendations to the full Council for needed revision.
Membership Committee – Is charged with developing plans to bring membership intocompliance with RSA mandates
Resource Plan The following DVRS staff provides support, attend, and participate in the activities of the Rehabilitation Council:
DVRS Director attends all meetings and provides staff support to the executivecommittee.
Two Assistant Directors provide staff support to the legislative/policy and emergingissues committees; the executive assistant to the DVRS director provides staff supportto the evaluation committee and day-to-day requests that come from SRC members.
Executive secretary to the director provides minutes for every meeting and prepareshandouts for all SRC meetings.
Other DVRS staff members are assigned as needed to support the Council and asappropriate to their area of expertise.
For the period of 10/1/16 – 9/30/17, a $46,500 budget was established for Council operating expenses. The budget covered: quarterly and special meeting costs, annual planning summit, member expenses to attend and participate in meetings and training, accommodations, training, printing costs, fiscal agent budget administration and miscellaneous funds needed to support Council activities as appropriate. Council activities stayed within the allocated amounts.
AMY HOEHMAN
(NEPTUNE):
Hi Amy, I know it’s the
weekend however, I
really want to tell you
how excited I am to
begin again. As you’ve
seen I’m sure by now
how emotional I can
get. It’s simply because
I am ever so grateful to
be alive, I had the
opportunity to see my
family here in Jersey
again and to meet new
exciting people from
various lifestyles as well
as cultures. You are
definitely amongst the
exciting. Thank you
and DVRS so much for
the opportunity to find
out who and what the
new (client’s name) is
about and what she can
possibly perform. To
some, this class may be
nothing to be as excited
as I am, however, it is
the chance for me to
get back to feeling like
a productive member
of society again, to give
of myself in a way I
haven’t been able to do
in 7 ½ years. That’s the
part that excites me so
much, giving to others
and helping myself at
the same time. Inside I
am jumping with the
possibilities that await.
Now, I pray for
strength, and
endurance to finish this
race that is about to
start! Have a great
weekend. (Consumer)
2017 NJSRC Annual Report Pg. 07
Meetings, Trainings and Forums
Accessibility
The Council promotes inclusion at all sponsored meetings for members and other participants by providing, as needed, personal care attendant services, transportation services, interpreter services, computer assisted real-time transcription (CART) and assistive listening devices. Teleconferencing is made available to accommodate persons who have difficulty traveling, or who reside in rural or remote areas. In addition, all documents are sent out prior to each SRC meeting via email.
Regular New Jersey SRC Meetings
The SRC conducts quarterly meetings. Meetings were held on November 1 2016, February 1, 2017, June 6, 2017 and September 13, 2017. Full Council activities are scheduled in the morning with committees meeting in the afternoon. Committee meetings are also held in the interim months, on an as needed basis. Conference calling is used when appropriate. Regular meetings are open to the public and interested stakeholders are encouraged to attend. An annual planning meeting was held on August 2, 2016.
SRC Members Participate in the Council of State Administrators of Vocational Rehabilitation (CSAVR)
Council representatives regularly attend the CSAVR spring and fall meetings. There is a special track for SRC leadership nationally that meets the day before the general CSAVR meeting begins. New Jersey SRC representatives attend this meeting in addition to the general CSAVR meetings. The New Jersey SRC is a member of the National Coalition of State Rehabilitation Councils (NCSRC). The NCSRC coordinates the track for SRCs at the CSAVR conferences in the spring and fall meetings.
NJSRC representatives participate in CSAVR Standing Committee meetings; including the Deaf, Deaf Blind, Hard-of-Hearing and Late-Deafened Standing Committee; the Transition Standing Committee and the Employment Standing Committee.
Several members of the SRC continue to work on the “Model State Plan for Rehabilitation Services for Individuals Who Are Deaf, Deaf-Blind, Hard-of-Hearing and Late-Deafened” and have offered technical consultation throughout the country.
ELAINE SOTO-
ORTIZ (TRENTON):
The services that have
been explained to me
by my counselor have
given me a significant
amount of hope in
finding a successful
career in Homeland
Security. (Consumer)
MICHAELA
MACAULEY (NEW
BRUNSWICK):
It was a pleasure to
meet with you this
morning. Thank you
for your patience and
for answering my
many questions.
Although (client) has
not started his
transition into the
work force our
meeting was a great
beginning. I will
periodically keep you
posted of his progress.
A parent of a disabled
child has many paths
to navigate and a
friendly helping hand
is always appreciated.
Hope to speak with
you soon and enjoy the
rest of your summer.
(Parent)
PATIENCE
(BRIDGETON):
Mrs. Patience is a great
and very
understanding person.
Her name says it all,
Patience. She needs a
raise. (Client)
Pg. 08 2017 NJSRC Annual Report
2017 Public Forums:
The following public forums were held during this reporting period:
Dates Venue Attendance Interpreters Provided
# SRC/DVRS Attendees
Written Testimony provided
April 11, 2017
Ocean County
14 Y 3 Yes
April 13, 2017
Hudson County
20 Y 5 None
April 18, 2017
Salem County
25 Y 2 None
April 24, 2017
Somerset County
22 Y 5 None
April 28, 2017
Burlington County
27 Y 4 Yes
GINA AGRO (TOMS
RIVER):
“Gina is a
phenomenal case
worker” (Client)
Gina has a client who
needed to have
accommodations/
equipment added to
his home for his job.
After significant
issues in the
manufacturing
process the client has
his zero gravity chair
etc. and is very
pleased. He is
gainfully employed
and very grateful to
DVRS and Gina for
her months of work
on his behalf. (Tadd
Maffucci, Supervisor
– Toms River DVR)
PETER RUFFINI
(NEW
BRUNSWICK):
Thanks for everything
Pete. The truth is, if
you didn't send me to
vocab rehab, I
wouldn't be where I
am today. That's
where I gained all of
the experience I
needed to land this
job. Thanks again for
sending me. (Client)
“Thanks so much for
your help and for
believing in Tory and
treating her with such
respect.“ (Parent)
Pg. 09 2017 NJSRC Annual Report
Activities and Accomplishments
Eligible Consumers Served in 2017
In FFY’ 2017, the DVRS served all categories of eligible consumers. The agency currently has the
financial resources to serve all categories; however, it is projected that with the implementation
of the Workforce Investment Opportunity Act (W.I.O.A.) the agency could go into an order of
selection in FFY’ 2018 due to realignment of federal funds emphasizing Pre-Employment
Transition Services for students and youth. In addition, the Department of Human Services has
implemented policy changes that now require all individuals with intellectual/developmental
disabilities (ID/DD) who seek support through the Division of Developmental Disabilities (DDD) to
seek employment services first with DVRS.
Successful Employment Outcomes In FFY’17, closures decreased from 3,808 in FFY’ 2016, to 3,552 in FFY’ 2017. This decrease is less than
8% from FFY’16.
Minority Identification
There were 12,181 *closed cases in FFY’17. DVRS served all these individuals and closed their cases for other reasons or were successful rehabilitations. 29% of all the closures are rehabilitations and 52% of the total rehab closures are from minority groups.
P*lease note: Consumers can choose 2 or more minority identifiers on their applications.
Rehabilitation Closures
4400
4200
4000
3800
3600
3400
3552
FFY'2015 FFY'2017
JESSICA VAIL (TOMS
RIVER):
This is a long overdue
commendation for your
employee Jessica Vail.
Jessica first began
working with my son
who in January was
furloughed from a job he
held for eight years.
Jessica extended every
professional and personal
courtesy to our family
during a very troubling
time. She directed us to
the services offered
through LWD/DVR and
we were able to work with
ARC in finding John M
full time employment at
Woodhaven Lumber.
Although the position is
challenging John M is
working with a job coach
and handling his new
position well. He also is
working with the State
DD people on
supervised/independent
living. We are grateful to
have worked with Jessica
and be given assistance
that has put my son on
the right path. It is people
like Jessica that restores
one’s ‘faith in the system’.
She is a wonderful
employee and person. -
Parent
SUSAN BALLANTYNE
(TOMS RIVER):
“I appreciate everything
my counselor did for me.
She treated me with
respect and did
everything she could for
me. Susan helped me
complete my education
and I couldn’t be more
satisfied” (Client)
2017 NJSRC Annual Report Pg. 10
Northern Region
Total minority closures in FFY’17 are 1,864 out of all rehabilitated closures.
Referrals by Region
0
BARBARA
STOCKTON (NEW
BRUNSWICK):
We would like to
recognize Barbara
Stockton here at New
Brunswick DVRS.
DVRS New
Brunswick is
currently short a few
counselors. As a VRC
2, Barbara has stepped
up to assist as our
acting supervisor
until an official
supervisor is hired.
Despite having her
own very active
caseload, Barbara not
only approves our
eCATS and case
work, she handles
issues that may arise
with some of our
more challenging
clients. She is also
readily available to
put her own casework
down to listen and
advise us in our own
casework and
counseling. She is
mindful of all of our
needs as they arise.
What’s most
impressive is that she
never complains and
remains positive
through this
transitional period,
leading by example. I
don’t think she
understands how
much we appreciate
her. Thank you,
Barbara! (New
Brunswick DVRS
Counselors)
Office Caseloads Referrals
Paterson 9 907
Randolph 7 745
Hackettstown 5 695
Hackensack 9 1,023
Jersey City 10 1,333
Total 40 4,703
Pg. 11 2017 NJSRC Annual Report
Central Region
Office Caseloads Referrals
Newark 16 2,757
New Brunswick 9 1,921
Elizabeth 9 1,422
Somerville 6 1,129
Trenton 8 1,364
Neptune 8 964
Total 56 8,593
Southern Region
Office Caseloads Referrals
Toms River 9 1,897
Camden 13 1,855
Thorofare 5 679
Westampton 7 1,035
Pleasantville 8 1,312
Bridgeton 7 1,057
Wildwood 2 401
Total 51 8,236
DANIELLE KWAN
(SOMERVILLE):
I am so grateful we
can reopen my case.
I was so afraid we
couldn't. I truly
appreciate that
reassurance. We can
cancel my
appointment for the
8th and once I get
back on track I will
contact you. I truly
love working with
you... you are so
helpful and
extremely very
compassionate!
Thank you again
and I am so very
grateful for all you
have done for me. I
will definitely
contact you once I
get back on track!
With Extreme
Gratitude! (Client)
ASHLEY NEILSON
(WESTAMPTON):
Many thanks for all
your help. You’re
making miracles
happen! -Consumer
JENNIFER
SOSDORF
(WESTAMPTON):
Thank you again for
helping me to
continue to be part
of the working
world. Part of God’s
healing is for me to
continue to work.
God bless you all
and Thanks again. -
Consumer
2017 NJSRC Annual Report
Referral Sources The DVRS received a total of 21,532 referrals during FFY’17. Of the 3,552 total rehabilitations, the following referral sources were the highest; Self Referrals, Elementary/High School, Other Individuals including family and friends and Other. Some of the other referral sources include: Community Rehabilitation Programs, medical professionals, One-Stop Career Centers, the Social Security Administration, employers, welfare agencies, social workers, mental health centers, other state and local agencies, etc.
Elementary/High School Other Individuals/Family/ 15%
Friends
Self Referrals 34%
Other 40%
11%
Disabilities Served DVRS serves a wide range of disabilities; in 2017 Cognitive and Psychosocial were the largest group served. These two groups made up 56% of all disabilities served. 32% was made up the “other” consumers and they had a range of disability impairments.
40%
35%
30%
25%
20%
15%
10%
5%
0% Cognitive 33% Psychosocial 23% Physical/Muskuloskeletal 8% Communicative 4%
GILDA ESCOBAR
(HACKENSACK) Thank you so much
for everything. My
son’s recovery
process has been a
team effort and you
played an
instrumental part in
helping him. We
are so grateful to
have had the
opportunity to meet
and work with you.
My son’s illness was
extremely difficult
and the recovery
also; however, we
are grateful for the
wonderful people
and organizations
that made this
recovery process
more manageable.
Thank you also for
the vouchers for his
continued
participation in the
Functional Skills
Program as well as
for the driving
evaluation/lesson at
Kessler West. We
send you well
wishes on your
professional
endeavor. May you
always have enough
so that you are able
to continue to help
others. I am sure
your department is
sad that you are
moving on. Thank
you again and best
wishes. (Consumer
& Parent)
Pg. 12
2017 NJSRC Annual Report
Supported Employment Assists Consumers with Significant Disabilities
The DVRS successfully rehabilitated 1,048 individuals who received Supported Employment services in FFY’17; the following represent the most significant disabilities:
Cognitive Impairment 20%
Psychosocial Impairments: 11%
In each of these disability groups the division worked with CRPs with specific expertise in the provision of services. Individuals receiving Supported Employment Services in FFY’16 accounted for 30% or a third of all successful rehab closures.
WIOA and LWD/SETC Combined State Plan
Title IV of the Workforce Innovation and Opportunity Act (WIOA) amended the Rehabilitation Act of 1973. WIOA was created to provide state and local areas the flexibility to collaborate across systems in an effort to better address the employment and skills needs of current employees, jobseekers, and employers. WIOA requires a single, unified state plan that includes all of the core programs under it. It established core measures for all four titles that are designed to measure the effectiveness and continuous improvement of the One-Stop and Youth service delivery systems.
Title IV of WIOA included many key changes for the vocational rehabilitation program. Employer engagement is a focus and the DVRS plan now includes a section that describes how we will coordinate with employers. DVRS established its business outreach team (BOT) in FFY 2017. The BOT is comprised of six business outreach specialists who are supervised by one chief assigned to the assistant director of field services. Its main focus is to assist DVRS business partners in improving their businesses and enhancing career pathways opportunities for DVRS consumers.
The Act also included an emphasis for services to students with disabilities. Pre-employment transition services is another new requirement in the Act, and DVRS has identified 21 dedicated counselors to take the role of providing pre-employment transition services throughout the New Jersey. In FFY 2017 DVRS developed pre-employment transition services through a fee-for-service model as well as posted a notice of grant opportunity specifically for these services.
The WIOA amendments added section 511 to the Act that pertains to individuals working under a special wage certificate issued to an employer under section 14(c) of the Fair Labor Standards Act of 1938 (FLSA) that authorizes payment of subminimum wages under certain conditions. The new section 511 applies to all entities holding a certificate under section 14(c) that employ or are interested in employing individuals with disabilities at subminimum wages.
FRED GENUALDI
(HACKETTSTOWN):
“Through a looking
glass of a thousand
stars, may heavenly
angels watch over youand bless you wherever you are.Merry Christmas.” Thanking you for your help and consideration in helping me get back to work again with providing help with getting hearing aids. I thank you. Hoping it all works out. Blessings. -Client
LAURIE SMITH
(HACKETTSTOW
N):
I would like to take
the opportunity to
thank you and my
sponsors. You have
shown your sincere
kindness by lending
a hand in my
education and well-
being. Your
sponsorship has
helped me to realize
that dreams do
come true and that I
can be what I want
to be. My family is
secure knowing that
my education is
steady, and now, on
behalf of my family
and myself, I pour
out my humble
thanks. Thank you
and may the good
Lord bless you and
your family. –Client
Pg. 13
2017 NJSRC Annual Report
To meet the requirements under section 511, DVRS developed a strategy to work with the providers who employ individuals with disabilities in subminimum wages who are known to the division. Counselors from local offices provided counseling services to individuals in all of the extended employment facilities funded in LWD, and also provided counseling services to other providers as requested. In total, over 4,000 counseling sessions were done by DVRS.
It is important to note that there is a new obligation in WIOA that requires an annual accessibility review of all one-stops. This includes an examination of the physical layout as well as programmatic accessibility to ensure individuals with disabilities have equal access to all services provided to jobseekers without disabilities. DVRS has been a leader in helping to develop an appropriate template to ensure that all local one-stop offices follow this requirement.
Transitioning to Post School Activities
The reauthorization of WIOA made significant changes to the DVRS responsibility for transition services. Specifically, the law requires that the public VR program provide pre- employment transition services (Pre-ETS) to all students with disabilities. DVRS identified strategies to ensure that all transition students with disabilities have the opportunity to receive these services.
DVRS initiated a pilot project with the Middlesex County Vocational Technical Schools in FFY 2016 which culminated in developing a process that can be implemented statewide. Utilizing the school’s summer structured learning environment, DVRS counselors were able to connect to students with disabilities and provide Pre-ETS services throughout the summer and provide paid internship experiences in the process. Counselors were able to provide ongoing counseling and developed effective relationships with school personnel that increased collaboration between the school and DVRS. In April 2017 the process was presented to all of the superintendents of the vocational schools throughout New Jersey to elicit statewide interest. To date several vocational schools have contacted DVRS for more information.
DVRS continues to collaborate with other State Departments to ensure that students with disabilities transition from school to adult life in meaningful and appropriate ways throughout the state.
JENNIFER SHAW-
KNAB
(THOROFARE):
Can you believe he'll
be graduating this
semester? When I
look back on four
and half years - wow,
I really didn't know if
he would be able to it.
I am so proud of him;
I beam most days.
Jen, I want to thank
you (not just where
you work) as you
took a personal
interest in him and
I'm so thankful for
that. We have no idea
the program assisted
with college tuition
and we are so
appreciative that it
did. As you know, the
last 2 years or so, my
son has come alone
and set up the
meetings. He does
the ground work. He
was thrilled to find
out that the program
assists with finding a
job. As always, Jen, I
appreciate everything
you do! (Parent)
COLLEEN
HENDRICKSON
(WILDWOOD):
“Dear Ms. Colleen
Hendrickson, Thank
you for all you have
done to help me get
here. I couldn’t have
done it without you.
I’m glad to have had
you to advise me and
wish you a bright new
year. Thanks again.”
-Consumer
Pg. 14
2017 NJSRC Annual Report
Master’s Degree Programs Collaborate with the DVRS
The SRC continues to recommend that DVRS maintain its requirement for counselors to have Master’s degrees in vocational rehabilitation or a closely related field, and the New Jersey Civil Service Commission requires it as a prerequisite to become a Counselor for the DVRS. The School of Health Related Professions at Rutgers University has a Master’s degree program in Rehabilitation Counseling, and DVRS reports the following collaborative activities:
The DVRS regularly provides practicum and internship placements in all local offices. The DVRS and the SRC members have provided letters of support for grant applications
for rehabilitation education program students at both the graduate and undergraduatelevel. The school has an excellent record for receiving these grants.
The DVRS staff and the SRC members provide classroom lectures, mentor students, assistwith case conferences and provide knowledge of current practices in the field.
The SRC members take part in focus group activities of this program that helps forge newinitiatives for the program. Several members of the DSU and the SRC are active membersof the Rutgers University, School of Health Related Professions RehabilitationCounseling Program Advisory Council.
In additional to supporting staff to attend Rutgers University the agency has also offered programs in the George Washington University, The University of Wisconsin at Stout and several other universities offering on-line support.
Staff Development and Training
Although DVR no longer has specified training funding dollars, staff continue to pursue professional development and CRC credits. Staff attend rehabilitation specific presentations, vocational rehabilitation conferences, such as APSE and GSETA, take advantage of department internal Human Resource trainings, participate in the department’s tuition assistant program for credit specific continuing education coursework and attend state government trainings such as supervisory and public management opportunities.
In September 2017, DVR was able to place six Rutgers University students enrolled in the Rehabilitation Counseling program. Existing DVR counseling staff are assuming the roles of clinical supervisors and obtaining CRC credits for supporting the hands on educational process of these students. The Rutgers’ interns were placed in the Newark, Jersey City, Westampton, Elizabeth, Trenton and Pleasantville offices.
ROSEMARIE
PERRONE
(PLEASANTVILLE):
“Just wanted to send
you this e-mail to
show you my
appreciation – I felt
motivated than ever
because you have
faith in me and
because you know I
have a lot of potential.
Even when it comes
to my old bad past,
you still have faith in
me. You do know
your resources and
sources to help me as
a client. I learned a
few new things from
you about assistance
and resources for the
deaf student and
employee. I
appreciate your
professionalism and
quick responses to
my questions and
concerns. Overall
you’re the best
DVRS counselor
I’ve ever had! Thank
you, you rock!
Consumer
GARRETT
HARVEST
(NEWARK):
A quick note of
thanks. On May 13,
2017, Daniel will
graduate from
Alvernia University.
Without the money
from DVRS it would
never have happened.
We could not have
afforded this school
without your help.
You helped us
immensely sir, and on
behalf of my family I
want to say thank
you. -Parent
Pg. 15
2017 NJSRC Annual Report
The Business Outreach Team (BOT)
The BOT was developed under the directives of the Workforce Investment Opportunity Act.
In NJ as in many states, the BOT collaborates with the Commission for the Blind (CBVI) in
many efforts. The team had its kick off training in April, 2017. The six-member team along
with the Chief began work in mid- April. The initial focus was on developing relationships
with DVR local offices and local partners such as the One Stop Business Representatives and
Talent Networks. It did not take long before businesses began reaching out to the team.
Time is limited for BOT outreach due to the territorial assignments (attached). The individual
consultant covers a large area which includes 3-4 counties. We have, however, found that
our teamwork is excellent and all requests are being covered.
The following is an introduction to the mission of the BOT and services to businesses and
local DVR offices, both of which are our main directive:
The Business Outreach Team (BOT) has the main focus of developing a cooperative effort in
local DVR offices by means of consultative services utilized to educate those offices and
respective local businesses with the goal of improving services to those businesses and
enhancing opportunities for consumers. The cooperative efforts of the BOT will be extended
to all LWD business partners in order to achieve a unified approach to business outreach and
provide more effective services.
Consultation to employers may include information/training on ADA regulations for
employers; On the Job Training contracts; Apprenticeships; Federal Bonding; Tax Incentives;
Disability Awareness Training; Assistive Technology Presentations and Assessments; Career
Connections Resources, Customized Training Information and Planning; Job Analysis; Access
to a Qualified Talent Pool; Introduction to the National Employment Team (NET)
Services to DVRS offices may include guidance on the utilization of the National Employment
Team (NET) services; Talent Acquisition Portal (TAP) which is a computerized service for
individuals with disabilities to submit resumes to businesses seeking qualified candidates;
Targeted Hiring Events, Employer Tracking Program, Career Index Plus, Transferrable Skills
Analysis/Labor Market Information, Real Time Labor Market Data, Counselor Assistance in
Candidate Selection, Assessment Workshops, On the Job Training Development and
Consultation. The team analyzed business need after consultation and has offered and
presented all of services listed above to businesses depending on circumstances
The start-up timing for services was somewhat difficult due to lack of staff in some Local
offices. Services to offices have been on a slower pace than businesses due to this factor.
Unfortunately, DVR continues to have a hiring freeze which limits availability of counselors to
work closely with the BOT. We hoping this will be resolved in the New Year.
JENNIFER SHAW-
KNAB
(THOROFARE):
I'd greatly appreciate
anything you can do.
Also, thank you for
your guidance, trust
and support in my
son. It means more
than I, as his parent,
could ever express to
you. I'm so grateful.
–Parent
JENNIFER
VENEZIANI
(CAMDEN):
Let me take the time
to say thank you for
the part that you
played in helping
Lanei to reach his
goal(s). The work
that you do is so
important and it
means the difference
between someone
living a closed lonely
life and that same
person leading a
productive healthy
life. So thank you.
With that said, I
wanted to know if
you were available
this afternoon to talk.
I understand that
you need to speak to
him before the job
coach can move
forward. –Angela
Phillips
JENNIFER SHAW-
KNAB
(THOROFARE):
Thank you Jen! No
one has ever
acknowledged all the
hard work I have
done until now!! So
thank you and God
Bless!! -Client
Pg. 16
2017 NJSRC Annual Report
The following is a summary of some of the highlights involving the Business Outreach team
which has now been in existence for 7 months:
The BOT has consulted with approximately 47 new businesses touching on at least one of
the above mentioned services. Ten exclusive hiring events have been completed with at
least 20 consumers being hired to date through these endeavors. Other One Stop/DVR
hiring events have also been held with additional positive results which are still being
processed.
October, the month of Disability Awareness produced a Camden County (WDB organized)
business presentation in which the BOT presented “Disability Etiquette.” The month also
had two business organized mentoring days: one presented by Comcast and the other by the
Port Authority of NY/NJ. The BOT took part in both and five consumers were selected by the
companies, respectively, to participate. The grand finale was a South Jersey Business Summit
for businesses held at the Atlantic Cape Community College. A sampling of
presentations included: Disability Awareness and Assistive Technology.
The BOT is now in the process of working cooperatively with local SE vendors in an effort to
share our job leads with the vendors. The process is in pilot and, if successful, will be shared
throughout NJ.
State Rehabilitation Council Members Meet DVRS Counselors In Local VR Offices
Introduction: Over the course of the past 18 months members of the State Rehabilitation Council (SRC)
had the privilege of visiting DVRS offices throughout the state, sitting and talking with DVR
Counselors, listening to their opinions and ideas, sharing thoughts and beliefs. This report
was written based on the notes that were taken at each office visited. The members of the
SRC met with more than 200 staff at all levels of the agency, in 17 offices, including those in
the Central Office.
SRC member and historian, Jim Seath, brought to each meeting details about the long and
rich history of the public vocational rehabilitation program in our state. New Jersey, which
was at the forefront of this movement, will be celebrating 100 years of service in 2018. Jim
conveyed knowledge not only of the origins of vocational rehabilitation, but examples of
illustrious figures, such as Henry Kessler, who understood that The Knife Was Not Enough, as
the eponymous title of his book stated, when treating injured soldiers returning from war.
Dr. Kessler recognized that that the whole person must be treated, and knew that
employment added depth and purpose to the overall rehabilitation of soldiers who could
not return to their previous professions. Jim’s historical perspective gave insight into the
civil rights movement among rehabilitation counselors that birthed the Rehab Act of 1973,
TASHA MELTON/
HELEN
VERVELAKIS
(CAMDEN):
Previous client John
G. stopped in office
this morning
requesting to speak
to Tasha’s
supervisor. He
sincerely thanked
Camden DVRS,
especially Tasha and
Helen, in helping
him achieve his
dream job. He
reported that four
years ago he was
living in a homeless
shelter and through
the assistance of
Tasha, he was able to
obtain employment
as a New Jersey
transit bus driver
successfully working
for over two years.
He reported that it is
hard to imagine that
four years ago living
in a homeless shelter
that today he
purchased a new car
and is in the process
of purchasing a
home. Great job to
Tasha and Helen for
their assistance
leading towards such
a successful case! -
Jeffrey Clark,
Camden DVRS
Supervisor
Pg. 17
2017 NJSRC Annual Report
including a side story that demonstrated the power of the National Rehabilitation
Association to make positive, powerful change at the Federal level for people with
disabilities.
Findings:
Vocational Rehabilitation Counselors are schooled in the approach that it is not their job to
“fix what is wrong” with a person with a disability, but to “discover and enhance what is
right”, so the person may realize their fullest employment potential. It is, at once, a joyful
and a daunting task. Joyful in the possible outcomes, daunting in the face of obstacles that
VR counselors meet along the way, e.g., huge caseloads, antiquated technology, offices that
are practically hidden in the towns and cities they occupy, sometimes with no public
transportation. Add to that an ever changing list of Federal rules, regulations, and the
interpretations thereof, and it is amazing that local office staff across the state present the
positive, optimistic picture that the members of the State Rehabilitation Council
encountered on their tour of DVRS offices. Despite heavy caseloads (sometimes well over
200), and other impediments, staff we met in our travels were focused on the needs of the
Consumers, and any discussion of their challenges led back to why improvements were
crucial in order to better provide employment services to people with disabilities.
SRC members were particularly impressed with the Counselors wide range of education,
experience, and especially their knowledge of resources in the community. The SRC met
staff who were as new as just a few days on the job to people who had been with the agency
for more than 4 decades. Equally remarkable was the diversity of prior experience that staff
brought to the agency, a diversity that created a valuable in house resource for all to share.
Staff are thirsty for more resources, more training, more direction so that they can stay
within established guidelines while helping people with disabilities soar to new heights.
Conclusions:
The challenges presented during this odyssey can and should be resolved. Additional staff,
modern technology, well-marked locations, and targeted trainings are not a luxury, they are
a necessity from every perspective. Additional staff and lighter caseloads brings opportunity
for more people with disabilities to go to work, thus improving the economics of not just the
individual with disabilities, but the State of New Jersey, as well. Better signage on buildings
is an easy problem to fix, and is one that will bring multiple benefits, as individuals do not
lose time trying to find their local DVRS office, or give up in discouragement. Finally, it is our
opinion that the Division of Vocational Rehabilitation Services is the best kept secret in the
state of New Jersey. Consideration should be given to a clear and concise marketing
campaign as DVRS conducts its Comprehensive Statewide Needs Assessment.
Sincere thanks are extended to former DVR Assistant Director, Brian Fitzgibbons, who
JESSICA VAIL
(TOMS RIVER):
This is a long overdue
commendation for
your employee Jessica
Vail. Jessica first
began working with
my son- John M -
who in January was
furloughed from a
job he held for eight
years. Jessica
extended every
professional and
personal courtesy to
our family during a
very troubling time.
She directed us to the
services offered
through LWD/DVR
and we were able to
work with ARC in
finding John M full
time employment at
Woodhaven Lumber.
Although the
position is
challenging John M is
working with a job
coach and handling
his new position well.
He also is working
with the State DD
people on supervised/
independent living.
We are grateful to
have worked with
Jessica and be given
assistance that has
put my son on the
right path. It is
people like Jessica
that restores one’s
‘faith in the system’.
She is a wonderful
employee and person.
–Parent
Pg. 18
2017 NJSRC Annual Report
arranged, escorted, and introduced us at the meetings; Jim Seath, whose pride in the work
that rehabilitation counselors have done and can do is contagious; and the SRC members
who took time form their hectic schedules to visit one, two or three of the DVR offices to
hear first-hand what the Council supports. Mostly, I would like to thank all of the Counselors
at the New Jersey Division of Vocational Rehabilitation who captured us in energizing,
engaging encounters with their passion for what they do and who they serve. These visits
have been the highlight of my time as the Chair of the State Rehabilitation Council, and the
hopes and dreams of the counselors resonate a message of optimism that must guide the
SRC in thoughtful planning and decision making going forward.
National VR Network
Both individual DVRS consumers and businesses have greatly benefited from this national
collaboration that has been activated by the CSAVR National Employment Network (The
NET). The CSAVR has developed a national talent acquisition portal (TAP) that houses
resumes and job information specific for DVRS consumers. The Chief of the Business
Outreach Team (BOT) established in 2017 is the designated single point of contact for the
NET and continues to work with national endeavors of interest to the public VR program.
Regional Career Centers for People with Hearing Loss
Three regional centers, which opened in 2009 cover all 21 counties in New Jersey serving
individuals who are culturally deaf, hard of hearing, late deafened or with cochlear
implants. They are as follows:
Northern Career Pathways (operated by Easterseals NJ in Maplewood)
Career Development Center (operated by Bridges to Employment in Edison)
Career Success Solutions (operated by Rowan College at Burlington County in
Willingboro)
The purpose of the Regional Career Centers (RCC) for People with Hearing Loss grant is to
provide comprehensive vocational rehabilitation services to consumers of the Division of
Vocational Rehabilitation Services (DVRS).
Each center offers the following services:
Vocational Assessments to identify career options and goals based on the consumer’s
interests, capabilities and abilities as well as the job market trends
Job Readiness Services to prepare the consumers for employment by providing such
things as resume assistance, mock job interviews as well as training in self advocacy,
communication needs and work place general rules and culture
TED ROOY (TOMS
RIVER):
How are you? I’m
doing so much
better. I am still a
work in progress!! I
am so grateful for all
the help DVR and
you have provided
to me! I can’t thank
you enough for the
gift of hearing. I can
even hear a pencil
drop to the floor in
the classroom as a
paraprofessional” -
Client
YOLANDA
ROSALES (JERSEY
CITY):
The CDL training
Robert received and
completed through
the NJ Division of
Vocational
Rehabilitation
Services enabled
him to apply for and
be accepted into a
role that
significantly
advanced both his
career and
compensation
(increase by
79.57%). Your
training allowed him
to continue
advancing our
values and goals of
helping employees
grow their careers
by promoting from
within the family.
Thank you for this
valuable service to
our employees and
the greater
community of NJ. -
Director, Human
Resources
Pg. 19
2017 NJSRC Annual Report
Job Placement Assistance that will offer help in finding job openings and securing job
placement
Job Coaching Assistance that will offer training on the job
Assistive Technology Center houses various assistive technology devices for individuals
with hearing loss on display and to be demonstrated by staff. This will provide
awareness that may benefit the individual in the workplace.
Pre-Employment Transition Services
All staff are knowledge on the needs of people with hearing loss and are fluent in American
Sign Language (ASL).
In FY 2017, the RCC’s provided 64 vocational assessments, provided job readiness services
to 120 individuals, provided 67 ATD demonstrations, provided pre-employment transition
services to 29 students and secured employment for 77 DVRS consumers.
Schedule A Hiring:
In FFY ’17 the DVRS hosted two Schedule A Hiring Events, one in December and one in June. Prior to the December event, the Camden DVR hosted two Schedule A pre-Event
workshop sessions for interested candidates in the southern region. This event wasrepresented with both federal contractors and agencies. There were approximatelyseven contractors and nine agencies with scheduled interviews for entry level up tomanagement opportunities. Despite the federal hiring reduction there were foursuccessful placements to date. There is still pending opportunities.
June 28 in Hudson County. This was the third event scheduled for the northern part ofthe state. The northern offices worked diligently to provide opportunity for qualifiedDVRS candidates and also partnered with the CBVI and Veteran’s Administration tosolicit qualified candidates with disabilities from them. A combination of 24 federalagencies/contractors participated at this event. Ninety-five candidates wereinterviewed and twenty-five received offers of employment as of October 20,2017.
Schedule A is different than that of the traditional Job Fair model. DVRS consumers arepre-screened by the VR counselor, matched to the Federal Job lead, and scheduled fora specific interview with a specific Federal HR Coordinator. Since the DVRS started theSchedule A Hiring Event, 148 individuals with disabilities have been hired via thisactivity.
Schedule A hiring is an ongoing process (especially with Federal Agencies) and it isanticipated that additional job offers will be made to Schedule A candidates.
JENNIFER
VENEZIANI
(CAMDEN):
I just really want to
Thank you and DVR
for everything! For
the comfort and
countless emails. It’s
what you do that
makes such an
impact on people’s
lives (especially
mine) when all hope
seems gone. You will
forever be in my
prayers. -Client
Thank you so much
for presenting today!
Several of the
directors spoke with
me afterward about
how much they
enjoyed your
presentation. It was
wonderful to have
information about
project SEARCH
disseminated in
Cumberland and
Salem counties
because the school
leaders here often feel
like they are the last
to learn about things.
It was great to see
you and I hope to
work with you again
soon! –Danielle M.
Taylor (Pineland
Learning Center)
Thank you so much
for last night’s
presentation. You
were GREAT! The
crowd was small, but
they were certainly
engaged. You
answered a lot of
questions. Thanks
again. –Kitty Slater
(Yale School)
Pg. 20
2017 NJSRC Annual Report
Significant Issues
Appointments
The DVRS and the SRC continue to work with the Governor’s Appointment office to provide all the paperwork necessary so appointments can be made on a timely basis. The SRC chair must maintain communication with the Governor’s office on a regular basis to ensure compliance with the WIOA requirements for appointments. The SRC is hopeful that this relationship will continue with the new administration in 2018.
State Match
The SRC continued to express concern regarding the state match needs of the DVRS in FFY ‘17. The full membership discussed this issue at every meeting and has charged the DVRS director to identify strategies to increase match opportunities. DVRS was successful in advocating that that state-funded allocations designated for long-term follow-along could be considered as appropriate match with RSA during its fiscal technical assistance meeting in June 2016.
Comprehensive Statewide Needs Assessment (CSNA)
The results of the CSNA were reviewed.
1. Employment will be seen as the first and primary option for all those who apply toDVRS to include those with the most significant developmental disabilities.
a. Provide Education and communication. Outreach presentations were madeto key stakeholders; a survey was sent to all DVRS staff for internal input; Fromthe Director’s Desk was implemented to keep staff informed; Training onsupported employment was given to all staff; and ongoing communicationwith SE vendors was provided.
b. Collaborate with Interagency Partners. An MOU was developed with theDivision of Developmental Disabilities; DVRS sits on the New Jersey Council onDevelopmental Disabilities, the State Special Education Advisory Committee;the Advisory for the Office of Autism; and the Association for PersonsSupporting Employment First planning Committee.
c. Improve access to DVRS for individuals with significant developmentaldisabilities. DVRS met with every Extended Employment provider in March2016 to discuss career pathways for individual workers; data indicatessubstantial rise in number of individuals with ID/DD receiving services fromDVRS; ongoing training developed and provided for community-based workassessments and trial work experience.
TINA BRAND
(CAMDEN):
Good Morning Tina! I
believe God places
“extra special people”
into our lives just when
we are in need of them
most and in His perfect
timing. For me, that
“special person” was
you Tina! It was an
answer to prayer which
I am eternally grateful
for. Although we were
under “time restraints”
you made me feel “at
ease” and did so with
such compassion,
showing me that you
really do care about
your clients you
cheerfully serve. There
is a Christian song
entitled “Mighty to
Save” and some of the
lyrics say “everyone
needs compassion” and
it reminds me of you.
You fulfill that need on
a daily basis and it’s
wonderful to witness in
seeing when that
happens. So, thank you
very much!! –Client
Wanted to let you know
Amazon is going well. I
really like it. The job
coaches are nice and
helpful. Thanks again
for the positive
influence you had in me
finding work. –Client
AALIYAH
ROBINSON-PETERS
(NEW BRUNSWICK):
“Thank you so much for
your help. I would like
to let your superiors
know what a great
employee they have.” -
Consumer
Pg. 21
2017 NJSRC Annual Report
d. Develop innovative and expanded services that offer increased employmentopportunities. DVRS successfully implemented four Pilot SEARCH sites inSeptember of 2016, and in 2017 added a fifth one. There is current interest toexpand into two more counties in 2018. DVRS also worked with BergenCommunity College to help develop a pilot for students with intellectual anddevelopmental disabilities. The Turning Point offers pre-employmenttransition services for students at the college.
e. Engage Employers. The Business outreach team (BOT) was approved in May2017; our Schedule A hiring event was expanded to cover the entire state withtwo events; employment services through DVRS were highlighted by the Lt.Governor; TWE training/process implemented; community-based servicesdeveloped; and developed a pilot program with a vocational technical highschool that provided Pre-ETS services and paid internship experiences.
2. Communication access and services for Deaf/HH is consistent, reliable, and results inemployment.
a. Provide Education and communication. Two presentations given to DD/HHCouncil; public forums specified Deaf services as a topic of conversation; newstate coordinator of the Deaf; interpreter/CART provided as universal accessat public forums; marketing materials in process of utilizing ASL.
b. Collaborate with Interagency Partners. DVRS met with staff at DD/HH todiscuss interagency collaboration; updated interpreter lists to ensure propercredentials of interpreters used; formalized in-house testing for SE providerstaff for ASL fluency.
c. Improve access to DVRS for D/HH consumers. Video phones updated in everyoffice; DVRS added three additional DLS counselors to cover the needs of Deafconsumers in the local offices.
d. Develop innovative and expanded services that offer increased employmentopportunities. The Deaf regional centers now include Pre-ETS services for DeafStudents; on-line training opportunity for staff identified for HH/late- deafened consumers; increased consumer satisfaction noted in latest SRCsurvey results.
e. Engage Employers. DVRS counselors increased the D/HH candidates for ourSchedule A hiring events; DVRS works with businesses ad hoc as requested.
DVRS collected comprehensive statewide needs assessment information for goal-setting in 2017.
Finally, the DVRS director met with community rehabilitation programs in FFY ’17 to discuss possible changes for their state-funded contracts that would help modernize programs and support individuals with significant disabilities move to appropriate career pathways. These changes were implemented in July 2017.
JILL SCHALL
(TRENTON):
“Thank you so much
for all you do in
helping individuals like
me with disabilities
find gainful
employment and sense
of purpose. Means a
lot!” -Client
TINA BRAND
(CAMDEN):
My Daughter and I
wanted to thank you
for the time you spent
with us yesterday. My
Daughter felt the
meeting was
encouraging and
uplifting and you made
her feel good about
herself in her quest to
get ahead in life and get
a better education,
where others had told
her she was not
capable, you gave her
hope . But most of all
she felt you cared about
her, which made her
feel very good. Again,
Thanks for helping her.
-Parent
AMANDA PARSONS
(TRENTON):
“Ms. Amanda is a very
good counselor and I’m
happy I have her”. –
Client
JODY CLASSEN
(BRIDGETON):
Thank you very much
for sending us this
important information.
We appreciate your
kindly assistance. We
will let you know
whether we decide on
the right program for
our daughter. Have a
blessed week. -Parents
Pg. 22
2017 NJSRC Annual Report
Case management system
In FFY 2017 the DVRS experienced four major releases in its case management system. The information systems unit collaborated with LWD’s Division of Information Technology to test the changed environment to ensure that the system was properly working for each upgrade. The unit then met with the DVRS AWARE best practices team (designated points of contact within each local office) for an additional internal review. The unit trained counselors on the new features that included measurable skills, educational attainment, and potentially eligible cases for Pre-ETS students.
Centers for Independent Living
DVRS continues to be the designated state entity (DSE) for the centers for independent living. In 2017 DVRS collaborated with the centers to increase their ability to provide services under a fee-for-service opportunity. DVRS also worked with them to develop opportunities for Pre- ETS services.
Implementation of Section 511
The DVRS provided counseling to over 3,000 individuals currently receiving subminimum wages under a 14(c) certificate in 2017. Entities not known to the DVRS who reached out to them were also provided with this services. Counselors provide monthly contacts with these entities to make sure that all individuals have the opportunity to receive this required counseling outlined in WIOA.
Planned Activities for FY 2018
Meetings:
Continue quarterly Council meetings;
Conduct an annual planning summit as a one day event; Conduct public forums in geographically diverse areas to obtain input regarding specific
topics identified by the SRC. Topics identified include:
o Order of Selection;o Pre-employment transition services/family engagement;o Services to the individuals with Autism; ando Substance Use/Mental Health Disabilities.
Support the agency’s efforts to meet on a regularly scheduled basis with serviceproviders and/or other agencies for planning, problem solving, grant developmentandother purposes as needed; and
Keep abreast of the goals in the New Jersey combined state plan and support theoutcomes identified in the new comprehensive statewide needs assessment.
YIGAL FALK
(TRENTON):
Mr. Yigal Falk is
currently my son
Jordan’s Vocational
Rehabilitation
Counselor. When
Jordan and I initially
met with Mr. Falk
(August 19, 2016), we
automatically
perceived him as very
warm, caring and
professional.
Throughout the
months that followed,
Mr. Falk has assisted
Jordan through his job
search via Jordan’s
support coordinators
and job coaches. He
has continuously kept
in contact with me via
telephone calls/emails
to follow up on
Jordan’s progress and
to ensure that there
are no discrepancies
with Jordan’s services.
Mr. Falk is an
excellent and valued
employee to the
Division of Vocational
Rehabilitation, New
Jersey State
Department of Labor
and Workforce
Development. –Parent
MICHAELA
MACAULEY (NEW
BRUNSWICK):
I am very thankful for
your help,
professionalism,
kindness and guidance
in supporting my auto
mechanic education.
May the Lord reward
you well for the
kindness you have
shown. –Client
Pg. 23
2017 NJSRC Annual Report
Committees:
Enhance and support the sub-committee structure itself;
Enhance and support the recommendations of the sub-committees by full disclosure ofsub-committee recommendations in advance of meetings where possible and follow upby the full SRC;
Continue consumer satisfaction activities, analysis and follow up recommendations toensure the DVRS is meeting the changing needs of its consumers. Utilize Survey Monkeyfor electronic delivery, response and analysis of satisfaction feedback; and
Identify goals based on the 2017 comprehensive statewide needs assessment.
SRC Membership:
Develop screening guidelines for recruitment and membership and review membershipactivities/status at each Executive Committee meeting, including resignations/expirationof appointments;
Provide guidance re: issues relating to recruitment and approval of members; and Conduct new SRC member orientation/training, including consideration of joint efforts
with the CBVI.
Communication:
Continue to look at opportunities and encourage the use of technology including, butnot limited to conference calling, long distance learning, and/or a dedicated web site forpurposes of information sharing, receiving input, training of members (including staff),emergency and routine notifications;
Implement use of Go to Meeting and Go to Webinar software; and Utilize Share Point to share information between SRC meetings.
Educational Efforts:
Continue leadership in providing training, support and access to the One-Stop systemsregarding persons with disabilities and the workforce; and
Develop educational information regarding the services provided to, successes andoutcomes of the DVRS constituents, including legislative district break down; and sendthe information to New Jersey representatives.
Advocacy: Continue to advocate for funding which will provide support to the DVRS for staffing,
programs, staff development and vocational rehabilitation services as mandated by theRSA and the demands of NJ’s population;
PATIENCE
(BRIDGETON):
Patience has been very
helpful to me. I
appreciate her being her
for me. –Client
MARIANNE HANIFIN
(NEPTUNE):
“Thinking of you with
fondness as a person. I
am not working yet, but
getting to a better place.
Accepting my age was
the hardest thing to do.
I’ve started traveling
again, as I couldn’t
stand the winter, and it
was getting too
depressing. I hope
you’ll do some traveling
too, instead of being at
your desk. I appreciate
all you did for me.
Looking back, I believe I
used you as my shrink.
It allowed me to get
some order in my life.
Thanks!” -Client
CHRISTINA SUNGA
(PATERSON):
“Thanks for your time!
Effort! And Great
Energy!! You’ve really
made an enormous
positive difference!” -
Client
AALIYA ROBINSON-
PETERS (NEW
BRUNSWICK):
Thank you! That's great
news! I really want to
thank you for all your
help and support. DVR
has made my transition
to Rutgers a lot
smoother. I have no
word to explain my
gratitude. However, I
will show you by my
actions and
performance at Rutgers!
(Client)
Pg. 24
2017 NJSRC Annual Report
Advocate for funding to support the DVRS’ efforts to expand services through grants andother means as appropriate to support a full range of services to individuals, includingthose in transition;
Advocate for funding to support the RSA’s requirements for state match, including third- party cooperative agreements; and
Provide support to the DVRS in applying for grants that enhance successful employmentoutcomes for persons with disabilities.
Collaboration:
Support the DVRS’ effort to increase opportunities for paid internships;
Participate in development of goals and work plan to enhance services to consumerswho are the most significantly disabled;
Continue active involvement with the CSAVR National Employment Network (The NET);and
Partner with the DVRS in the development of new goals.
DANIELLE KWAN/
LUIS LUGO
(SOMERVILLE):
I truly want to thank
you for our meeting
today! You have
amazing patience
with me and provide
me with so much
hope... that means
the world to me,
especially at this
juncture in my life! I
also wanted to let
you know that Louis
did call to confirm
our appointment, I
just somehow missed
the call and VM. He
is always wonderful
to speak with and
work with! Thank
you again for all you
do for me... I look
forward to hearing
from you! -Client
JENNIFER SHAW-
KNAB
(THOROFARE)/
RHONDA
RODGERS
(HIREABILITY):
I GOT THE JOB!!!!
McMaster Carr
called me today with
the offer, said he
knew I had the job
the first time we
met!! Rhonda/Jenn I
want to thank you
guys so much this is
amazing, I've been
waiting for this
opportunity for so
long. -Client
Pg. 25
2017 NJSRC Annual Report
SRC State Plan Recommendations
The New Jersey State Rehabilitation Council (SRC) provides oversight and advises the Division of Vocational Rehabilitation Services (DVRS), the designated state unit (DSU) within the Department of Labor and Workforce Development (LWD). The LWD is the designated state agency (DSA). The SRC is a partnership of people with disabilities, advocates, and other interested persons who are committed to ensuring through policy development, implementation, and advocacy that New Jersey has a rehabilitation program that is not only comprehensive and consumer-responsive but also effective, efficient, and significantly funded. The SRC is dedicated to ensuring that people with disabilities receive rehabilitation services that result in gainful employment. Representing the myriad of diversity that is New Jersey, council members believe that individuals with disabilities are the “untapped resource” to the business community and assert that disability is a natural part of the human experience that in no way diminishes a person’s right to fully participate in all aspects of American life. Members of the SRC in New Jersey believe in a public system of vocational rehabilitation that is responsible and accountable to those it serves and to those who fund it; they believe that competitive jobs generate tax revenue and enable all individuals, including individuals with disabilities, to spend discretionary income which contributes to the state's economy.
The SRC and the DVRS jointly developed and reviewed elements of the combined state plan. An assessment of the effectiveness of the vocational rehabilitation delivery system has resulted in the following recommendations based on suggestions from the public forums held in FFY’17 in Ocean, Hudson, Salem, Somerset and Burlington counties.
The SRC recommendations for federal fiscal year (FFY) 2017 and their status updates are as follows:
SRC Recommendation: The SRC understands that the job of the counselor is unique and requires knowledge of vocational rehabilitation specific to individuals with disabilities. The SRC recommends continued requirement of the New Jersey DVRS counselor position to include a master’s degree in vocational rehabilitation or a closely related field as per current civil service description
Agency Response: The DVRS accepts the recommendation to maintain the requirement of a VR counselor to include a master’s degree in vocational rehabilitation or a closely related field as per current civil service description.
Status Update: The DVRS has been successful in advocating to continue the requirement of a VR counselor to include a master’s degree for all new hires in FFY ’17.
LESLEY JACK
(WESTAMPTON):
Just wanted to say
thank you for a great
meeting last
Thursday. I told you
about the job
interview I had, well I
got it!!!! I start
Monday! Scheduling
coordinator 9-1,
Monday through
Friday. I'm hoping
my health can handle
it so we'll see. Thanks
again. Oh and I sent a
follow up email and
today was actually my
2nd interview and
they thanked me for
it. Glad I took your
advice. –Ellen
Pursuant to our email
exchange today
Rutgers CCPD
(Center for
Continuing
Professional
Development) sent an
email with a letter of
acceptance; please see
attachment. With the
greatest of gratitude I
would like to thank
you for all your help
in facilitating this
opportunity to get the
training needed for
certification. Best
wishes and looking
forward again to
working with you in
the near future. –
Client
Pg. 26
2017 NJSRC Annual Report
SRC Recommendation: The SRC recommends that the DVRS continue to develop effective pre-employment transition services for all students with disabilities.
Agency Response: DVRS accepts the recommendation to continue to develop effective pre-employment transition services for all students with disabilities.
Status Update: The DVRS developed new pre-employment services funded as a fee-for-service throughout the state. Additionally, an NGO was posted toward the end of 2017; contracts will be generated in 2018. All local offices have at least one counselor assigned to be the lead pre- employment transition counselor as well.
SRC Recommendation: The SRC recognizes that the DVRS program is affected by national discussion regarding the definition of competitive, integrated employment and is concerned that persons with disabilities may not be able to exercise individual informed choice. The SRC recommends that DVRS provides individuals with disabilities in New Jersey a full continuum of employment opportunities based on informed choice.
Agency Response: DVRS accepts the recommendation to ensure that persons with disabilities exercise informed choice when pursuing employment opportunities.
Status Update: The DVRS met with several family organizations throughout New Jersey through its 2017 public forums to ensure family and consumer input regarding the state’s continuum of placement options.
SRC Recommendation: The SRC recognizes that jobseekers with disabilities sometimes do not know that there is a national vocational rehabilitation program. The SRC recommends that DVRS continually update and provide marketing information about VR services over a variety of communicational modes.
Agency Response: DVRS accepts the recommendation to update and provide marketing information about DVRS services.
Status Update: The DVRS has updated its information on the LWD website and continues to develop new marketing materials on an ongoing basis.
SHOBHA AYYAPPAN
(NEWARK):
This is almost the end of my
journey with your
organization. Before I
gratefully exit I wanted to
thank Shobha again. My
heart is bursting with pride
and I wanted to share this
good news with you.
Because Shobha had a big
hand in my daughters’
future security. My
daughter is set to actually
TAKE the CDA test
06/21/2017 at 10:00 AM at:
M Eastwood Colleges 103
Park Avenue Nutley NJ
07110. The course was
supposed to have been for
only for 5 months at P4P
Academy, that location
disbanded with the director
and staffs positions being
deleted. Another kind
person has voluntarily
helped her to finish. Now
that day is almost here.
Thank you so much Shobha
I really love that you did this
for us. Now I feel confident
that if anything ever
happens to me, accident or
death, she will be able to
always feed herself. This is
every parents dream. I am
filled with emotion. Please
remember us Shobha. Long
after there is no need to
email you I will remember
you. You are the absolute
best in what you do. We
appreciate you. Also for all
the vouchers and bus tickets
we thank you. P.S. Director
you should acknowledge
Shobha with a special bonus
or raise but I came into the
room with her 1 year ago
bossy and determined to
have my way about my
daughter but she saw better
and I am glad she overruled
me. A quiet woman carrying
a big stick. We love Shobha
please honor her. –Parent
Pg. 27
2017 NJSRC Annual Report
Summary
During FFY’17, the Rehabilitation Council continued to work cohesively and productively,
partially as a result of renewed emphasis on the tools at hand, utilizing an updated committee
structure, staff and member dedication and focus on staffing to achieve maximum
employment outcomes. Members worked closely with each other, the DVRS, Department of
Labor and Workforce Development personnel, other state agency directors, and most
importantly with the constituency it is mandated to serve. It made recommendations on
topics of importance to the Federal and State governments, and supported the participation
of the DVRS in local initiatives.
The Rehabilitation Council has benefited from the support and cooperation of the New Jersey
DVRS. The Council looks forward to another year of challenges and successful outcomes for
persons with disabilities who seek employment and other services through the New Jersey
DVRS.
JENNIFER SOSDORF
(WESTAMPTON):
Please enjoy a cup of
coffee – not for doing
your job, you do it
very well and it was a
difficult appointment
for me and Allison. I
want you to know how
different this appoint
was – you listened to
my daughter, despite
the tears and
meltdowns. It’s so easy
—especially for a
young adult with
speech issues-for a
questioner to look to
me and her dad for
translation. You never
abandoned your client
—you worked through
all the challenges. It’s
rare for me to see this,
we’ve been doing
doctor’s appointments
and therapists over 20
years – YOU listened
to her. Our 2:00
appointment finished
at 3:45. Not sure if you
were as drained as I
was, but I am so
grateful for working
through Allison’s
issues. Many thanks. -
Parent
KRISTA LOPE
(CAMDEN):
“Thank you for being
so nice. I got the job at
the CVS you helped
me with at the Job
Fair. I am so happy
because of you. You
add a little
“wonderful” to
everything you do.
Thanks for what you
did for me and thanks
for being you”. -Client
Pg. 28
2017 NJSRC Annual Report
DVRS Offices & Contact Information
TRENTON (Central) John Fitch Plaza – 12th Floor P.O.
Box 398, 08625-0398
ALICE HUNNICUTT, Director
609-292-5987, 609-292-8347/FAX, 292-4033/AH FAX
609-292-2919/TTY,609-341-3000/VP
http://careerconnections.nj.gov/careerconnections/plan/f
PATERSON (Passaic)
200 Memorial Drive, 1st Floor, 07505
ROSEMARY PETRIZZO, Manager
DEBRALU BIENIECKI, Supervisor
973-742-9226/Option 3 or 973-340-3400,
973-279-5895/FAX 973-968-6556/VP
BRIDGETON (Cumberland, Salem)
40 E. Broad Street, Suite 204, 08302-2881
KEANE ZIMMERMAN, Manager
MARVA FERGUSON, Supervisor
856-453-3888, 856-453-3909/FAX
856-453-3923/TTY, 866-552-4533/VP
PLEASANTVILLE (Atlantic)
2 S. Main St., 1st Fl. Suite 2, 08232
CANDACE TITANSKI, Manager
J. MICHAEL MARGRAF, Supervisor 609-
813-3933, 609-813-3959/FAX 608-813-
3958/TTY,609-241-7064/VP
CAMDEN (Camden)
2600 Mt. Ephraim Ave., Suite 103, 08104-3290
JEFFREY DEITZ, Manager
JEFFREY CLARK, Supervisor
856-614-2500, 856-614-2538/FAX
856-614-2504/TTY,856-831-7599/VP
RANDOLPH (Morris, Sussex, Warren) 13
Emory Avenue, 2nd floor, 07869
ANTONEY SMITH, Manager
JOAN WLAZLOWSKI, Supervisor
SCOTT MCGILL, Supervsor
862-397-5600 (3), 973-895-6420/FAX
862-242-5412/VP
ELIZABETH (Union)
921 Elizabeth Ave., 3rd Floor 07201
EDWARD FAVER,Manager
PAT WILLIAMS, Supervisor
908-965-3940, 908-965-2976/FAX
908-965-3995/VP
SOMERVILLE (Somerset, Hunterdon) 75
Veterans Memorial Dr., Suite 101
08876-2952
ELIZABETH CONTE, Acting Manager
ELIZABETH CONTE, Supervisor
908-704-3030, 908-704-3476/FAX
866-954-1190/VP
HACKENSACK (Bergen)
60 State Street, 2nd Floor, 07601-5471
MAXINE BECKER, Manager
JORGE DELGADO Supervisor
201-996-8970, 201-996-8880/FAX
THOROFARE (Gloucester) Gloucester
Regional Service Ctr. 215 Crown Point Rd.,
Suite 200,
08086-2153
STACEY SMITH, Manager Vacant,
Supervisor
856-384-3730, 856-384-3777/FAX
JERSEY CITY (Hudson)
438 Summit Avenue, 6th Floor, 07306-3187
Vacant, Manager
GILDA ESCOBAR, Supervisor 201-217-7180, 201-217-7287/FAX
201-942-0085/VP
TOMS RIVER (Ocean)
1027 Hooper Ave., Bldg. 6, 3rd Floor Suite
1, 08753-2225
CHERYL DEGRAFF-SHANKLE, Mgr.
TADD MAFFUCCI, Supervisor
732-505-2310, 732-505-2317/FAX
AMY HOEHMAN
(NEPTUNE):
“Hi Amy. Thank you
again! I got hired as
an animal control
officer with
Associated Humane
Society, who is
contracted with the
city of Newark to
provide animal
control. Yep WE did
it. Without your help,
it might not have
happened! Thanks so
much again.” –Client
“How do I even begin
to count the ways I’m
grateful to you?
You’ve been such an
amazing gift in my
life. The advice you
share and most of all
the unwavering belief
you show me…you
lift me up and have
kept me going. Thank
you a million times
and more. You’re my
lighthouse!” –Client
DANIELLE KWAN
(SOMERVILLE):
Guess what? I got my
first paycheck in over
13 years today! It
wasn't much because I
just started and my
hours are low but still
a paycheck. Thanks a
lot. - Client
Pg. 29
2017 NJSRC Annual Report
NEPTUNE (Monmouth)
60 Taylor Avenue, 07753-4844
SUSAN RAKOCI-ANDERSON, Manager
KATHY SPACE, Supervisor
732-775-1799, 732-775-1666/FAX
TRENTON (Mercer)
Labor Station Plaza, P.O. Box 959 28 Yard
Avenue, 08625-0959
RAJ VENKATRANMAN, Acting Mgr.
RAJ VENKATRANMAN, Supervisor
609-292-2940, 609-984-3553/FAX
609-498-7011/TTY & VP
NEWARK (Essex)
990 Broad Street, 2nd Floor, 07101
ELIZABETH A. DAVIS, Manager
CARREL COREUS, Supervisor
WILLIAM SCHULZ, Supervisor 973-648-3494, 973-
648-3902/FAX
862-772-7166/VP
WESTAMPTON (Burlington)
795 Woodlane Road, Suite 201 08060
STACEY SMITH, Manager
Vacant, Supervisor
609-518-3948, 609-581-3956/FAX
NEW BRUNSWICK (Middlesex)
550 Jersey Avenue, P.O. Box 2672, 08901
Vacant, Manager
BARBARA STOCKTON, Acting Supervisor
732-937-6300, 732-937-6358/FAX
732-393-8056/VP
WILDWOOD (Cape May)
3810 New Jersey Avenue, 08260
CANDACE TITANSKI, Manager
NORMA CORDEIRO, Supervisor
609-523-0330, 609-523-0212/FAX
609-224-1218/VP
JILL SCHALL (TRENTON)/HELEN LIU (CENTRAL OFFICE): Our family want to take a few minutes to thank you so much for all your support and help to our son! We just come back from his graduation ceremony and we can't stop thinking of all the people which gave him all the support, encouragement and help. My thanks beyond my word. He is still hanging around with his friend at school. He will contact you once he has time. I also attached his certificate and honor he got. Thank you and have a great summer! –Parents
EMMA GORDON (BRIDGETON): I would like to thank you for your help. You are a god send and this program that help people with their need to hear better. It is a new world out there and to be able to listen to all the sounds. And that’s because of you. Thank you again… Doing Good! –Client
I am writing this letter to let you know how well I am doing with the hearing aids you helped me get. I did not realize how bad my hearing was. You helped save my job but more than that, you have helped me enjoy life again. It’s nice to be able to hear my friends’ talk and join in with the conversation and watching TV without blasting everyone out. Thank you so very much. I will never be able to repay you for your kindness. -Client
Pg. 30