AG GettingStarted

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CitrixAccess Gateway4.2

325-1622

Getting Started with Citrix Access Gateway.


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Copyright and Trademark Notice

Use of the product documented in this guide is subject to your prior acceptance of the End User License Agreement. A printable

copy of the End User License Agreement is included on your product CD-ROM.

Information in this document is subject to change without notice. Companies, names, and data used in examples herein are

fictitious unless otherwise noted. No part of this document may be reproduced or transmitted in any form or by any means,

electronic or mechanical, for any purpose, without the express written permission of Citrix Systems, Inc.

2005 Citrix Systems, Inc. All rights reserved.

Citrix, ICA (Independent Computing Architecture), MetaFrame, MetaFrame XP, and Program Neighborhood are registered

trademarks, and SpeedScreen and Access Gateway are trademarks of Citrix Systems, Inc. in the United States and other

countries.

RSA Encryption 1996-1997 RSA Security Inc., All Rights Reserved.

This product includes software developed by The Apache Software Foundation (http://www.apache.org/)

Win32 Client: Portions of this software are based on code owned and copyrighted by O'Reilly Media, Inc. 1998. (CJKV

Information Processing, by Ken Lunde. ISBN: 1565922247.) All rights reserved.

Licensing: Portions of this documentation that relate to Globetrotter, Macrovision, and FLEXlm are copyright 2005

Macrovision Corporation. All rights reserved.

Trademark Acknowledgements

Adobe, Acrobat, and PostScript are trademarks or registered trademarks of Adobe Systems Incorporated in the U.S. and/or

other countries.

Apple, LaserWriter, Mac, Macintosh, Mac OS, and Power Mac are registered trademarks or trademarks of Apple Computer Inc.

Java, Sun, and SunOS are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries.

Solaris is a registered trademark of Sun Microsystems, Inc. Sun Microsystems, Inc has not tested or approved this product.

Portions of this software are based in part on the work of the Independent JPEG Group.

Portions of this software contain imaging code owned and copyrighted by Pegasus Imaging Corporation, Tampa, FL. All rightsreserved.

Microsoft, MS-DOS, Windows, Windows Media, Windows Server, Windows NT, Win32, Outlook, ActiveX, Active Directory,

and DirectShow are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other

countries.

UNIX is a registered trademark of The Open Group.

Licensing: Globetrotter, Macrovision, and FLEXlm are trademarks and/or registered trademarks of Macrovision Corporation.

All other trademarks and registered trademarks are the property of their respective owners.

Document Code: September 8, 2005 (KW)


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CONTENTS

Contents

Chapter 1 Introduction

Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

New Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Integration with Advanced Access Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Double Source Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Getting Service and Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Subscription Advantage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Knowledge Center Watches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Education and Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Related Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Chapter 2 Installing the Access Gateway

Preparing for Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10Materials and Information Needed for Installation. . . . . . . . . . . . . . . . . . . . . . .10

Setting Up the Access Gateway Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Using the Access Gateway Administration Portal . . . . . . . . . . . . . . . . . . . . . . .13

ActiveX Helper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Using the Access Gateway Administration Tool . . . . . . . . . . . . . . . . . . . . . . . .14

Configuring the Access Gateway for Your Network . . . . . . . . . . . . . . . . . . . . .15

Installing Licenses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Testing Your Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Firewall Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Access Gateway Configuration Using Advanced Access Control . . . . . . . . . . . . .20

Third-Party Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Chapter 3 Access Gateway Rack Mounting Kit

Separating the Rail Sections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Connecting the Chassis Rails to the Access Gateway . . . . . . . . . . . . . . . . . . . . . . .24

Connecting the Rack Rails to the Rack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
http://-/?-http://-/?-


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4 Getting Started with Citrix Access Gateway

Installing the Access Gateway in a Four-Post Rack . . . . . . . . . . . . . . . . . . . . . . . .25

Installing the Access Gateway in a Two-Post Rack. . . . . . . . . . . . . . . . . . . . . . . . .26

Chapter 4 Specifications and BIOS Self-Test Messages

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

BIOS Self-Test Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30


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CHAPTER1

Introduction

This chapter describes who should read Getting Started with Access Gateway,

new features, and related documentation.

Before installing the Access Gateway, review theAccess Gateway Pre-Installation Checklist.The checklist provides a single place to record the

necessary information for successfully setting up the Access Gateway.

AudienceThis guide is intended for service technicians who install the Access Gateway and

for administrators who need to troubleshoot the Access Gateway hardware.

New FeaturesThe following is a brief description of the new features in Access Gateway 4.2.

For details about configuring these options, see theAccess Gateway

Administrators Guide.

Integration with Advanced Access ControlAdvanced Access Control provides secure, single-point access to any enterprise

resource, including email, applications, network file services, Internet and

intranet sites, and documents. Protect your corporate resources while providing

secure access, consistent presentation, and easy navigation for mobile users who

may be connecting from anywhere. You can create and integrate policies to tailor

access to different scenarios, such as providing differentiated levels of trust or

permissions based on the identification of a corporate device or a security scan ofthe client device.


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Advanced Access Control:

Ensures that connections to your network and resources are safe, trusted,and secure

Add granularity to policy-based access control

Allows you to set differing levels of access permission based on evidence

you gather about the connecting client device

Allows users to connect to Advanced Access Control using the Secure

Access Client

Allows fallback to secure clientless access if the client device fails logon

requirements

When Advanced Access Control is added to your network, you can configure theAccess Gateway using the Access Suite Console. For more information, see

Access Gateway Configuration Using Advanced Access Control on page 20or

theAccess Gateway with Advanced Access Control Administrators Guide.

Double Source AuthenticationThe Access Gateway now supports double source authentication. You can use any

combination of authentication, such as LDAP and RADIUS or RSA SecurID and

LDAP. Double-source authentication provides greater security for your network.

When users connect to the Access Gateway using either a Web browser or Secure

Access Client, users type their user name and the passwords for each

authentication type.

Getting Service and SupportCitrix provides technical support primarily through the Citrix Solutions Network

(CSN). Our CSN partners are trained and authorized to provide a high level ofsupport to our customers. Contact your supplier for first-line support or check foryour nearest CSN partner at http://www.citrix.com/support/.

In addition to the CSN channel program, Citrix offers a variety of self-service,

Web-based technical support tools from its Knowledge Center athttp://support.citrix.com/. Knowledge Center features include:

A knowledge base containing thousands of technical solutions to support yourCitrix environment

An online product documentation library

Interactive support forums for every Citrix product

Access to the latest hotfixes and service packs
http://www.citrix.com/support/http://www.citrix.com/support/http://www.citrix.com/support/http://www.citrix.com/support/http://www.citrix.com/support/


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Chapter 1 Introduction 7

Security bulletins

Online problem reporting and tracking (for users with valid support contracts)

Another source of support, Citrix Preferred Support Services, provides a range ofoptions that allows you to customize the level and type of support for your

organizations Citrix products.

Subscription AdvantageSubscription Advantage gives you an easy way to stay current with the latestserver-based software functionality and information. Not only do you get automatic

delivery of feature releases, software upgrades, enhancements, and maintenancereleases that become available during the term of your subscription, you also get

priority access to important Citrix technology information.

You can find more information on the Citrix Web site athttp://www.citrix.com/services/ (select Subscription Advantage). You can alsocontact your Citrix sales representative or a member of the Citrix Solutions

Network for more information.

Knowledge Center WatchesThe Citrix Knowledge Center allows you to configure watches. A watch notifies

you if the topic you are interested in was updated. Watches allow you to stay

notified of updates to Knowledge Base or Forum content. You can set watches on

product categories, document types, individual documents, and on Forum product

categories and individual topics.

To set up a watch, log on to the Citrix Support Web site athttp://support.citrix.com. After you are logged on, in the upper right corner, click

My Watches and follow the instructions.

Education and TrainingCitrix offers a variety of instructor-led training and Web-based training solutions.Instructor-led courses are offered through Citrix Authorized Learning Centers(CALCs). CALCs provide high-quality classroom learning using professional

courseware developed by Citrix. Many of these courses lead to certification.

Web-based training courses are available through CALCs, resellers, and from theCitrix Web site.

Information about programs and courseware for Citrix training and certification isavailable from http://www.citrix.com/edu/.
http://www.citrix.com/services/http://www.citrix.com/services/http://www.citrix.com/services/http://www.citrix.com/services/http://www.citrix.com/edu/http://www.citrix.com/edu/http://www.citrix.com/edu/http://www.citrix.com/edu/http://www.citrix.com/services/


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Related DocumentationFor additional information about the Access Gateway, refer to these documents:

Access Gateway Administrators Guide

Access Gateway Pre-Installation Checklist

Access Gateway Readme

For additional information about Advanced Access Control, refer to these

documents:

Advanced Access Control Administrators Guide

Upgrade Guide for Advanced Access Control

Advanced Access Control Readme


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CHAPTER2

Installing the Access Gateway

Citrix Access Gateway is a universal SSL virtual private network (VPN) that

provides secure, always on, single-point-of-access to any information resource. It

combines the best features of IP Security (IPSec) and typical SSL VPNs without the costly and cumbersome implementation and management to make

access easy for users, secure for the company, and low cost for IT administrators.

Key features include:

Hardened appliance that supports up to 2000 concurrent users at 300

megabits per second (Mbps)

Supports all applications and protocols, including Voice over IP

Industry standard encryption that secures and protects information with

SSL/TLS encryption

Desk-like access provides users with the same network and application

access as if they are physically connected to the network

Integrated endpoint security provides a combination of logon time and

continuous real-time monitoring to ensure that the device is safe to remain

connected to the network

Integration with Citrix Presentation Server providing integrated secure

gateway functionality and support for Presentation Server-hosted

applications

Integration with Advanced Access Control providing secure, single-point

access to any enterprise resource, including email, applications, network

file services, Internet and intranet sites, and documents

The Access Gateway installs in any network infrastructure without requiringchanges to the existing hardware or back-end software. It works with other

networking products such as server load balancers, cache engines, firewalls,

routers, and IEEE 802.11 wireless devices.

Installed in the corporate demilitarized zone (DMZ), the Access Gateway

participates on two networks: a private network and a public network with a

publicly routable IP address. The Access Gateway can also partition local area


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networks internally in the organization for access control and security between

wired or wireless and data and voice networks.

The following topics describe how to prepare for and perform the installation of

the Access Gateway:

Preparing for Installation

Setting Up the Access Gateway Hardware

Preparing for InstallationTo install the Access Gateway, verify that the contents of the box match the

packing list. If an item on the packing list is missing from the box, contact Citrix

Customer Care.

Materials and Information Needed for Installation

Before installing the Access Gateway, collect materials for the initialconfiguration and for the connection to your network.

For initial configuration, use oneof the following setups:

A cross-over cable and Windows computer

Two network cables, a switch, and a Windows computer

A serial cable and a computer with terminal emulation software

For a connection to a local area network, use the following items:

One network cable to connect the Access Gateway inside of a firewall or to

a server load balancer

Two network cables to connect the Access Gateway located in the

demilitarized zone (DMZ) to the public and private networks

Collect the following network information:

If locating the Access Gateway inside the firewall, identify the Access

Gateway internal and external IP addresses and subnet masks

Note For detailed information about Access Gateway configuration andsecurity considerations, see theAccess Gateway Administrators Guide. If you

are using Advanced Access Control, see theAdvanced Access Control

Administrators Guide.


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Chapter 2 Installing the Access Gateway 11

The IP address of your firewall (the default gateway device)

The port to be used for connections

If the Access Gateway is in the DMZ:

The Access Gateway internal IP address and subnet mask

The Access Gateway external IP address and subnet mask

The Access Gateway external IP address or host name for network

address translation (NAT)

The IP address of your firewall (the default gateway device)


If the Access Gateway is in front of a router and you want to create

static routes rather than having the Access Gateway listen for

dynamic routes

If connecting the Access Gateway to a server load balancer:

The Access Gateway IP address and subnet mask

The IP address of the server load balancer (the default gateway device)

The fully qualified domain name (FQDN) of the server load balancer to be

used as the External Public Address of the Access Gateway


Setting Up the Access Gateway HardwareThis section provides procedures for setting up the Access Gateway for the first

time. For more information about the materials and equipment needed to set up

the Access Gateway, see Materials and Information Needed for Installation on

page 10.

Note The Access Gateway does not work with Dynamic Host ConfigurationProtocol (DHCP). The Access Gateway requires the use of static IP addresses.


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To physically connect the Access Gateway

1. Install the Access Gateway in a rack if it is rack-mounted.

For more information, see Access Gateway Rack Mounting Kit on page

23.

2. Connect the power cord to the AC power receptacle.

3. Choose one of the following ways to perform the initial configuration of the

Access Gateway.

The preconfigured IP address of the Access Gateway is 10.20.30.40.

Access Gateway connection options using a cross-over cable, a network switch, or

terminal emulation

To connect the Access Gateway using network cables

If you use a cross-over cable or two network cables and a switch, power on the

Access Gateway.

After about three minutes, the Access Gateway is ready for its initial

configuration with your network. Continue with Using the Access Gateway

Administration Tool on page 14.

To connect the Access Gateway using a serial cable

1. Connect the null-modem cable to the 9-pin serial port on the Access

Gateway and connect the cable to a computer that is capable of running

terminal emulation software.

2. On the computer, start a terminal emulation application such asHyperTerminal.

3. Set the serial connection to 9600 bits per second, 8 data bits, no parity, 1

stop bit. Hardware flow control is optional.

4. Turn on the Access Gateway. The serial console appears on the computer

terminal after about three minutes.


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5. On the serial console, enter the default administrator credentials. The user

name is rootand the default password is rootadmin.

6. To set the IP address and subnet mask and the default gateway device for

Interface 0, type 0and press Enterto choose Express Setup. After you

respond to the prompts, the information you entered appears. To commit

your changes, type y; the Access Gateway restarts.

7. To verify that the Access Gateway can ping a connected network device,

type 1and enter the IP address of the device.

8. Remove the serial cable and connect the Access Gateway to a Windows

computer using either a cross-over cable or network cable and then turn on

the Access Gateway.

9. Configure the Access Gateway using the Administration Tool.

Using the Access Gateway Administration PortalThe Administration Portal allows you to make basic configuration changes. On

the Administration Portal, you can:

Change the administrator password

Upload licenses

Download documentation

Modify portal page templates

Modify a sample email for end users

View Access Gateway logs

Upload certificates

Upload a saved configuration or a software upgrade

Save the Access Gateway configuration

Restart and shut down the Access Gateway

To access the Administration Portal

1. From a Web browser on the computer connected to the Access Gateway,

enter the default Web address of https://10.20.30.40:9001. The

administration port is 9001.

2. If a certificate is not installed on the Access Gateway, a security alert dialog

box appears. Click Yes.

The Access Gateway Administration Portal appears.


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If you see a Security Warning dialog box, click Yesto download the

required ActiveX Helper client.

3. When prompted, enter rootfor user name and rootadminfor password.

ActiveX HelperWhen the user connects to the Web Interface portion of the Access Gateway and

logs on, net6helper.cab, an ActiveX control is installed. This file provides three

main functions:

It launches the client from the Web page instead of having to manually

download the executable and then launching the Secure Access Client.

It performs pre-authentication checks for the Web page.

It provides single sign-on for the full client. When the Secure Access Client

is started from the Web page, the Secure Access Client does not prompt the

user to log on again.

Using the Access Gateway Administration ToolCitrix Access Gateway is configured using the Access Gateway Administration

Tool. The Administration Tool is installed on a Windows computer in the secure

network and configures the Access Gateway settings, such as network

configuration and user groups. When complete, settings can be published to all

installed Access Gateway appliances. In addition, the Administration Tool makes

it easy for you to configure network settings, authentication, users, and group

policies.

The Administration Tool is installed from the Access Gateway Administration

Portal.

To install the Administration Tool

1. In the Access Gateway Administration Portal, click Downloads.

2. Under Administration , click Download Administration Tool Installer.

The Administration Tool is installed on your computer.

3. To open the Administration Tool, on the desktop, double-click the icon.

Note If you are upgrading to Version 4.2 from previous versions, uninstall theAdministration Tool before installing the new version. To uninstall the

Administration Tool, use Add/Remove Programs in Control Panel.


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Configuring the Access Gateway for Your

NetworkFollow one of the procedures below to configure the network settings. The

following three graphics show the most common configurations:

Access Gateway located inside the firewall

Access Gateway located in the DMZ


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Access Gateways deployed behind a server load balancer

To configure network settings inside the firewall or behind a server load

balancer

1. In the Access Gateway Administration Tool, click the Access Gateway

Cluster tab and then click the Networkingtab.

2. SelectUse only interface 0and in IP Address,type the Access Gateway

internal IP address for Interface 0.

3. In Subnet mask,type the value.

4. Click Submit.

Note You do not need to restart the Access Gateway until you complete allconfiguration steps.


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Installing LicensesWhen you purchase the Access Gateway, license codes are delivered to you by

email or appear on the license card in the Connection License Pack. These

licenses are also available from the MyCitrix Web site at

http://www.mycitrix.com.

To download licenses from the Citrix Web site

Click Licensing > Citrix Activation System > View Purchased Licenses.

If you are a Subscription Advantage customer, use the Licensing > Fulfillment

menu on the MyCitrix Web site to obtain the licenses and download the latest

product image.

If you received an email, follow the instructions contained in the email todownload your license file(s).

For deployments of Access Gateway that include Advanced Access Control, copy

the license file to your license server using the License Management Console.

If using the Access Gateway without Advanced Access Control, upload the

license file directly to the appliance.

To install a license file on the Access Gateway

1. In the Administration Tool, click the Access Gateway Clustertab and then

click the Licensing tab.

2. Click Browseand locate the .lic file that you want to upload.

3. Click Opento upload the license file.

Important Citrix recommends that you retain a local copy of all license filesthat you receive. When you save a backup copy of the configuration file, all

uploaded license files are included in the backup. If you need to reinstall the

Access Gateway server software and do not have a backup of the configuration,

you will need the original license files.

Note You can also install the license file using the Administration Portal.


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Testing Your ConfigurationTo test your configuration, create a test user and then log on using the credentialsthat you set up for the user.

To test your configuration

1. Open the Administration Tool.

2. Click the Access Policy Manager tab.

3. Right-click the Local Users folder in the left pane and click New User.

4. In the Username dialog box, type a user name, the password twice, and

click OK.

5. In a Web browser, type the address of the Access Gateway using either the

IP address or fully qualified domain name (FQDN) to connect to either the

internal or external interface. The format should be either https://ipaddress

or https://FQDN.

6. Type the logon credentials. The Access Gateway Secure Accesspage

appears.

7. Click My own computerand then click Connect.

The Secure Access Client connection icon appears in the notification tray,

indicating a successful connection.

The initial configuration is complete. You can connect to all of your network

resources, such as email, Web servers, and file shares as if you are in the office.

To test the connection, try connecting to the applications and resources that areavailable from the corporate network.

Refer to the online Help and theAccess Gateway Administrators Guidefor

detailed information about the many configuration and customizing options for

the Access Gateway.

Firewall ConfigurationConfigure your firewall so that the port is open for the external IP address of the

Access Gateway. The default port is 443. Map the external IP address of the

Access Gateway to its internal IP address. For specific information about

configuring your firewall, see the manufacturers documentation.


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Access Gateway Configuration Using Advanced Access

ControlIf you purchased the Access Gateway with Advanced Access Control, you must

enable the Access Gateway to communicate with the Advanced Access Control

and turn on its granular access control features. To do this, in the Access

Gateway Administration Tool, select Advanced Access Control to manage

settings for the gateway cluster(s) in your access server farm. Afterward, you can

use the Administration Tool to manage appliance-specific settings only.

To enable Advanced Access Control

1. On the Access Gateway Clustertab, select an Access Gateway, and click

the Advanced Options tab.

2. Do one of the following:

If the Access Gateway is going to be configured using the

Administration Tool, select The Administration Tool - configures

appliances onlyand then click Submit.

If the Access Gateway is going to be configured using the Access

Suite Console, select Advanced Access Control - includes an

access server farm. Continue with Steps 4 through 8.

3. Select Get Appliance Configuration from Advanced Access Server.

4. In Server running Advanced Access Control, type the IP address or

FQDN of the server that is running the Access Suite Console.

5. In Advanced Access Control Logon Agent Root, type the path to the

logon point virtual directory. The default is /CitrixLogonPoint.

Caution When you select the Advanced Access Control for managing the

Access Gateway global settings, the corresponding settings in the AdministrationTool are deactivated and any existing configuration values are removed. If you

configured these settings with the Administration Tool before selecting the

Advanced Access Control, you must configure these settings again using the

Access Suite Console. For more information about configuring these settings in

the console, see theAdvanced Access Control Administrators Guide.

If you disable administration with the Advanced Access Control, settings in the

Access Suite Console are deactivated and existing configuration values are

removed.


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For more information about the Logon Point, see theAdvanced Access

Control Administrators Guide.

6. To encrypt communication between the Access Gateway and the server

running Advanced Access Control, select Secure server communication.

7. Click Submit.

The server or servers that are configured to connect to the Access Gateway are

listed in Advanced Access Control Servers. To remove a server from the list,

select the server and then click Remove.

Third-Party SoftwareCitrix recommends that you do not install any third-party software on the Access

Gateway. The installation of third-party software is not supported.


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CHAPTER3

Access Gateway Rack Mounting Kit

The Access Gateway Rack Mounting Kit is used to install the Access Gateway in

a four-post or two-post rack. This chapter describes installing the Access

Gateway in a rack.The rack-mounting kit includes two sets of rail assemblies, two rail mounting

brackets, and the mounting screws that you need to install the system into the

rack. Follow the steps in the order given to complete the installation process in a

minimum amount of time. Read this chapter in its entirety before you begin the

installation.

Separating the Rail SectionsEach of the rail assemblies consist of two sections: an inner fixed chassis rail that

secures to the Access Gateway (A) and an outer fixed rack rail that secures

directly to the rack itself (B), as illustrated below. A sliding rail guide sandwichedbetween the two should remain attached to the fixed rack rail. The rails must be

separated to begin the installation.

Separating the rails and the mounting holes in the Access Gateway


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To separate rails A and B

1. Pull the fixed chassis rail (A) out as far as possible you will hear a clickas a locking tab emerges from inside the rail assembly and locks the inner

rail.

2. Depress the locking tab to pull the inner rail completely out. Do this for

both the left and right side rack rail assemblies.

Connecting the Chassis Rails to the Access GatewayBoth chassis rails have a locking tab that serve two functions. The first function is

to lock the Access Gateway into place when installed and pushed fully into the

rack, which is its normal position. The second function is to lock the server in

place when the rail is fully extended from the rack. This prevents the server fromcoming out of the rack when you pull it out for servicing.

To connect the chassis rails to the Access Gateway

1. Position the fixed chassis rail sections (A) that you just removed along the

side of the server, making sure the five screw holes align. Note that the right

and left rails are specific.

2. Screw the rail securely to the side of the chassis, as illustrated below.

3. Repeat this procedure for the other rail on the other side of the chassis.

4. If you are installing the server in a two-post rack, also attach the rail

brackets.


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Chapter 3 Access Gateway Rack Mounting Kit 25

Connecting the rails to the Access Gateway

Connecting the Rack Rails to the RackDetermine where you want to place the Access Gateway in the rack. Position the

fixed rack rail/sliding rail guide assemblies (B) at the desired location in the rack

Screw the assembly securely to the rack using the brackets provided. Attach theother assembly to the other side of the rack, making sure that both are at the same

height and the rail guides are facing inward.

Installing the Access Gateway in a Four-Post RackYou now have the rails attached to both the Access Gateway and the rack unit.

The next step is to install the Access Gateway in the rack.

To install the Access Gateway in a four-post rack

1. Line up the rear of the chassis rails with the front of the rack rails.

2. Slide the chassis rails into the rack rails, keeping pressure even on bothsides. You may have to depress the locking tabs while inserting the Access

Gateway. Refer to the illustration below.

When the Access Gateway is pushed completely into the rack, you will hear

the locking tabs click.


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3. Finish by inserting and tightening the thumbscrews that hold the front of

the Access Gateway to the rack.

Inserting the Access Gateway in a four-post rack

Installing the Access Gateway in a Two-Post RackIf you are installing the server in a two-post (Telco) rack, follow the directions

given on the previous pages for rack installation. The only difference in the

installation procedure is the positioning of the rack brackets to the rack. Space

them apart just enough to accommodate the width of the Telco rack, as illustrated

below.


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Chapter 3 Access Gateway Rack Mounting Kit 27

Installing the Access Gateway in a two-post (Telco) rack


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CHAPTER4

Specifications and BIOS Self-TestMessages

This chapter reviews the hardware specifications of the Access Gateway and theBIOS self-test messages.


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Specifications

BIOS Self-Test MessagesDuring the Power-On Self-Test (POST), the BIOS checks for errors. If the BIOS

detects an error that requires correction, the BIOS activates an alarm or displays a

message, as follows:

POST beep codes

A single long beep followed by two short beeps indicates that a video

error occurred and that the BIOS cannot initialize the video screen to

display any additional information

A single long beep that sounds repeatedly indicates that a Rambus

error occurred

Error messages

If a message is displayed, it will be accompanied by the following:

PRESS F1 TO CONTINUE, CTRL-ALT-ESC OR DEL TO ENTER

SETUP.

One or more of the following messages may appear if the BIOS detects an

error during the POST. This list includes messages for both the ISA and the

EISA BIOS.

APPENDIX A

Processor Pentium 4 2.8Ghz HyperThreading 800MHz front side bus

Memory 1 gigabyte (GB) PC3200 (400MHz)

Power supply 260W, 12V+

Maximum BTU/hr 887.15

System cooling fan 1 x 10cm blower fan

Drive bay 1 x 3.5 inch internal drive bay; 40 GB

Drives 1 x Slim 32x CD-ROM drive1 x 3.5 inch 1.44MB floppy drive

Network adapters Dual Intel gigabit network adaptersSystem monitoring LED indicators for power on, network activity, IDE HDD activity, overheat warning, and

drive failure

Chassis size 16.7 inches x 1.7 inches x 14 inches (1RU)

Accessories Rack-mounting kit


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Chapter 4 Specifications and BIOS Self-Test Messages 31

CMOS BATTERY HAS FAILED. The CMOS battery is no longer functional.

Replace the battery.

CMOS CHECKSUM ERROR. The CMOS checksum is incorrect. This can

indicate that CMOS is corrupted. This error might be the result of a weak battery.

Check the battery and replace if necessary.

DISK BOOT FAILURE, INSERT SYSTEM DISK AND PRESS ENTER.No boot device was found. This could mean that either a boot drive was not

detected or the drive does not contain the proper system boot files. Insert a system

disk into drive A and press Enter. If you expected the system to restart from the

hard drive, make sure the controller is inserted correctly and all cables are

properly attached. Also make sure the disk is formatted as a boot device. Then

restart the system.

DISKETTE DRIVES OR TYPES MISMATCH ERROR - RUN SETUP.The type of diskette drive installed in the system is different from the CMOS

definition. Run Setup to reconfigure the drive type correctly.

DISPLAY SWITCH IS SET INCORRECTLY. The display switch on the

motherboard can be set to either monochrome or color. This indicates that the

switch is set to a different setting than indicated in Setup. Determine which

setting is correct, and then either turn off the system and change the jumper or

enter Setup and change the VIDEO selection.

DISPLAY TYPE HAS CHANGED SINCE LAST BOOT. Since last turning

off the system, the display adapter was changed. You must configure the system

for the new display type.

ERROR ENCOUNTERED INITIALIZING HARD DRIVE. The hard drive

cannot be initialized. Be sure the adapter is installed correctly and all cables are

correctly and firmly attached. Also be sure the correct hard drive type is selected

in Setup.

ERROR INITIALIZING HARD DISK CONTROLLER. Cannot initialize

the controller. Make sure the cord is correctly and firmly installed in the bus. Be

sure the correct hard drive type is selected in Setup. Also check to see if any

jumper needs to be set correctly on the hard drive.

KEYBOARD ERROR OR NO KEYBOARD PRESENT. Cannot initialize

the keyboard. Make sure the keyboard is attached correctly and no keys are beingpressed during start up. If you are intentionally configuring the system without a

keyboard, set the error halt condition in Setup to HALT ON ALL, BUT

KEYBOARD. This causes the BIOS to ignore the missing keyboard and continue

to start.


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Memory Address Error at ... Indicates a memory address error at a specific

location. You can use this location along with the memory map for your system to

find and replace the faulty memory chips.

Memory parity Error at ... Indicates a memory parity error at a specific

location. You can use this location along with the memory map for your system to

find and replace the faulty memory chips.

Memory Verify Error at ... Indicates an error verifying a value already written

to memory. Use the location along with your systems memory map to locate the

faulty chip.

OFFENDING ADDRESS NOT FOUND. This message is used in conjunction

with the I/O CHANNEL CHECK and RAM PARITY ERROR messages when

the segment that caused the problem cannot be isolated.

OFFENDINGSEGMENT. This message is used in conjunction with the I/O

CHANNEL CHECK and RAM PARITY ERROR messages when the segment

that caused the problem is isolated.

PRESS A KEY TO REBOOT. This is displayed at the bottom of the screen

when an error occurs that requires you to restart. Press any key and the system

will restart.

PRESS F1 TO DISABLE NMI, F2 TO REBOOT. When BIOS detects a Non-

maskable Interrupt condition during start, this allows you to disable the interrupt

condition and continue to start, or you can restart the system with the interrupt

condition enabled.

RAM PARITY ERROR - CHECKING FOR SEGMENT ... Indicates a

parity error in random access memory (RAM).

SYSTEM HALTED, (CTRL-ALT-DEL) TO REBOOT ... Indicates the

present start attempt is aborted and the system must be restarted. Press and hold

down the CTRL+ALT+DEL keys.

Hard Disk(s) fail (80) HDD reset failed.

Hard Disk(s) fail (40) HDD controller diagnostics failed.

Hard Disk(s) fail (20) HDD initialization error.

Hard Disk(s) fail (10) Unable to recalibrate fixed disk.

Hard Disk(s) fail (08) Sector Verify failed.

Keyboard is locked out - Unlock the key. BIOS detected that the keyboard is

locked. P17 of the keyboard controller is pulled low.


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Chapter 4 Specifications and BIOS Self-Test Messages 33

Keyboard error or no keyboard present. Cannot initialize the keyboard.

Make sure that the keyboard is attached correctly and no keys are being pressed

during start up.

Manufacturing POST loop. The system repeats the POST procedure infinitely

while P15 of the keyboard controller is pulled low. This is also used for M/B burn

in testing.

BIOS ROM checksum error - System halted. The checksum of ROM address

F0000H-FFFFFH is faulty.

Memory test fail. BIOS reports a memory test failure if the onboard memory

has an error.


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