DD GettingStarted

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    Avaya Dialog Designer Getting Started with Dialog Designer

    August 2005Issue 1

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    2005 Avaya Inc.All Rights Reserved.

    NoticeWhile reasonable efforts were made to ensure that the information in t hisdocument was complete and accurate at the time of printing, Avaya Inc. canassume no liability for any errors. Changes and corrections to the informationin this document may be incorporated in future releases.

    Documentation disclaimer Avaya Inc. is not responsible for any modifications, additions, or deletions tothe original published version of this documentation unless such modifications,additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and

    employees against all claims, lawsuits, demands and judgments arising out of,or in connection with, subsequent modifications, additions or deletions to thisdocumentation to the extent made by the Customer or End User.

    Link disclaimer Avaya Inc. is not responsible for the contents or reliability of any linked Websites referenced elsewhere within this documentation, and Avaya does notnecessarily endorse the products, services, or information described or offeredwithin them. We cannot guarantee that these links will work all of the time andwe have no control over the availability of the linked pages.

    Warranty Avaya Inc. provides a limited warranty on this product. Refer to your salesagreement to establish the terms of the limited warranty. In addition, Avayasstandard warranty language, as well as information regarding support for thisproduct, while under warranty, is available through the following Web site:http://www.avaya.com/support

    License

    USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER'S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERALLICENSE TERMS AVAILABLE ON THE AVAYA WEB SITE AThttp://support.avaya.com/LicenseInfo/ ("GENERAL LICENSE TERMS"). IFYOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUSTRETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN(10) DAYS OF DELIVERY FOR A REFUND OR CREDIT.

    Avaya grants End User a license within the scope of the license typesdescribed below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. "Designated Processor" means a singlestand-alone computing device. "Server" means a Designated Processor thathosts a software application to be accessed by multiple users. "Software"means the computer programs in object code, originally licensed by Avaya andultimately utilized by End User, whether as stand-alone Products or pre-installed on Hardware. "Hardware" means the standard hardwareProducts, originally sold by Avaya and ultimately utilized by End User.

    License Type(s)CopyrightExcept where expressly stated otherwise, the Product is protected by copyrightand other laws respecting proprietary rights. Unauthorized reproduction,transfer, and or use can be a criminal, as well as a civil, offense under theapplicable law.

    Third-party ComponentsCertain software programs or portions thereof included in the Product maycontain software distributed under third party agreements ("Third PartyComponents"), which may contain terms that expand or limit rights to usecertain portions of the Product ("Third Party Terms"). Information identifyingThird Party Components and the Third Party Terms that apply to them isavailable on Avaya's web site at:http://support.avaya.com/ThirdPartyLicense/

    Avaya fraud intervention

    If you suspect that you are being victimized by toll fraud and you need technicalassistance or support, call Technical Service Center Toll Fraud InterventionHotline at +1-800-643-2353 for the United States and Canada. For additionalsupport telephone numbers, see the Avaya Web site:http://www.avaya.com/support

    Trademarks Avaya is a trademark of Avaya Inc. All non-Avaya trademarks are the property of their respective owners.

    Avaya support Avaya provides a telephone number for you to use to report problems or to askquestions about your product. The support telephone number

    is 1-800-242-2121 in the United States. For additional support telephonenumbers, see the Avaya Web site:http://www.avaya.com/support

    http://www.avaya.com/supporthttp://support.avaya.com/LicenseInfo/http://support.avaya.com/ThirdPartyLicense/http://support.avaya.com/ThirdPartyLicense/http://www.avaya.com/supporthttp://www.avaya.com/support/http://support.avaya.com/ThirdPartyLicense/http://support.avaya.com/LicenseInfo/http://www.avaya.com/support/http://www.avaya.com/supporthttp://www.avaya.com/support
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    Getting Started with Dialog Designer August 2005 3

    About the Avaya Dialog Designer Documentation . . . . . . . . . . . . . . . . . . . 5

    Purpose. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

    Intended audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

    Related resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

    Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

    Chapter 1: About Avaya Dialog Designer . . . . . . . . . . . . . . . . . . . . . . . . 11

    Chapter 2: Installation and Configuration . . . . . . . . . . . . . . . . . . . . . . . . 13

    Dialog Designer required software . . . . . . . . . . . . . . . . . . . . . . . . . . 13

    Hardware requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

    Installing Dialog Designer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Before you install the software . . . . . . . . . . . . . . . . . . . . . . . . 15Installing the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

    Configuring Dialog Designer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

    Creating access options. . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Setting up the workspace . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Setting Dialog Designer preferences . . . . . . . . . . . . . . . . . . . . . 17Configuring the Microsoft Speech SDK for microphone input . . . . . . . 19

    Installing the sample applications . . . . . . . . . . . . . . . . . . . . . . . . . . 20

    Chapter 3: The Dialog Designer GUI . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

    Viewing the Eclipse Workbench User Guide , "Concepts" section . . . . . . . . . 21

    The Dialog Designer workbench . . . . . . . . . . . . . . . . . . . . . . . . . . . 22The Navigator view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

    The Editor view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24The Dialog Designer editors . . . . . . . . . . . . . . . . . . . . . . . . . 24Editor view tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

    The Outline view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25The Avaya Voice Browser view . . . . . . . . . . . . . . . . . . . . . . . . . . 26

    The Call tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26The Input tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27The Log tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29The Script tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

    The Problems view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

    The Tasks view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30The Avaya Properties view . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30The Console view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31The status bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

    Dialog Designer menu and toolbar options . . . . . . . . . . . . . . . . . . . . . 32

    Contents

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    4 Getting Started with Dialog Designer August 2005

    Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

    Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

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    Getting Started with Dialog Designer August 2005 5

    About the Avaya Dialog Designer Documentation

    To help you get the most out of the documentation for Avaya Dialog Designer, take a fewmoments to review the following topics:

    Purpose on page 5

    Intended audience on page 5

    Related resources on page 6

    Availability on page 8

    PurposeThe purpose of this documentation is to provide detailed information about Avaya DialogDesigner. Included in this book is information about:

    The Dialog Designer software product offer

    For more information, see Chapter 1: About Avaya Dialog Designer on page 11 .

    Installation and configuration of the Dialog Designer software

    For more information, see Chapter 2: Installation and Configuration on page 13 .

    The Dialog Designer graphical user interface (GUI)

    For more information, see Chapter 3: The Dialog Designer GUI on page 21 .

    Intended audienceThe Dialog Designer documentation is for those who need to:

    Install and configure Dialog Designer for their own use or the use of others Use Dialog Designer to design and create speech applications for:

    - Avaya Interactive Response (