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ACI World Report September 2012
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1
AIRPORTS COUNCIL INTERNATIONALThe Voice of the Worldrsquos Airports
World Report
I N S I D E T H I S I S S U E
bull Message from Angela Gittens Director General ACI World
bull 2011WorldAirportTrafficReport
bull Upcoming Events at ICAO
bull PassengerTrafficPostsStrongGainsat5GrowthYearOverYearasAirFreightBouncesBackforJune
bull TheTrinityForum2013tobeHeldinAbuDhabi
bull ACIWorldDirectorGeneralAngelaGittensNamed2012ACCAviationAwardofExcellenceRecipient
bull ACIWorldVisitControlToweroftheMontreacuteal-PierreElliottTrudeauInternationalAirport
bull AirportServiceQuality(ASQ)Update
bull ACIWelcomesNewWorldBusinessPartners
bull RegionalWorldBusinessPartnerContacts
bull ACIEventsandACISocialMedia
bull AMPAPUpcomingGatewayCourse
bull AirportServiceQuality(ASQ)
bull 2012ACI-NAWorldConferenceampExhibition
bull 21stACI-LACAnnualRegionalAssemblyConferenceampExhibition
bull ACIGlobalTraining
bull ICAOMRTDSymposium2012
bull Airport World
bull ACIPublications
SEPTEMBER2012
2 ACI World Report ndash August 2012
ACI Africa ACI Asia-Pacific
ACI North AmericaACI Latin America ndash Caribbean
ACI Europe
Click on a Map to Visit an ACI Regional Web Site
ACI World Contact InformationTel+15143731200Fax+15143731201
aciaciaero
Mailing address POBox302
800RueduSquareVictoriaMontrealQuebecH4Z1G8
Canada
Courier address Suite1810
800RueduSquareVictoriaMontrealQuebecH4Z1G8
Canada
FollowUsonTwitterACIWorld
ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInhttplinkdinAirportsCouncilInternational
3ACI World Report ndash August 2012
DearColleagues
ACIispleasedtopresentthe2011ACIWorldAirportTrafficReportAlthough2011canbestbecharacterizedasayearplaguedwitheconomicuncertaintynaturaldisastersandsociopoliticalupheavalairportpassengertrafficpostedanotherrecordyearTheworldrsquosairportsservedmorethan54billionpassengersin2011growingby53from2010Thisisongoingevidenceofthesheersizeoftheglobalaviationmarketaswellastheperseveranceandimportanceoftheindustryasawhole
InthiseditionoftheWorldAnnualAirportTrafficReportACIintroducesnewperspectivesandanalysesbasedonanexpandedairporttrafficdatasetAhistoricalperspectiveisalsotakeninordertoquantifynotonlytheadverseeffectofmajoreventsbuttoalsoobservetheresilienceofairtransportdemandasawholeoverthelastdecade
AdiscussionrelatedtothelinkbetweenthebroadereconomyandthedemandforairtravelisalsoconsideredinthecontextofemergingmarketsWithrisingpercapitaincomeandasignificantpopulationbasemanyairportsbasedintheseburgeoningmarketscontinuetobemajorcontributorstothegrowthinglobalpassengerandcargotrafficWhilethevelocityatwhichthesemarketsaregrowingisimpressivethekeychallengefortheseairportsistobalancecapacityconstraintswiththeexponentialriseintheirdemandintheshortrun
MarketshareandtrafficconcentrationisalsoinvestigatedingreaterdepthamongthemajorairporthubcitiesoftheworldSpecializedsectionscoveringthemeasurementofairporttrafficfluctuationsandseasonalityalongwithareviewofairportoutputindicatorsofferinsightfuladditionstothisyearrsquosreport
AsalwaysACIprovidesthemostcomprehensiveairporttrafficdataandrankingsinaninternationallycomparableformataswellasregionaltraffictrendstoprovideourmembersandreadershipaglobalviewontheindustryasawhole
Pleasefeelfreetocontactusshouldyourequireanyclarificationsorhaveanycomments
Angela Gittens
Director General
4 ACI World Report ndash August 2012
5ACI World Report ndash August 2012
The38thICAOAssemblywillbeheldfrom24Septemberto4October2013TheseAssembliesopentoall191ICAOMemberStatesareheldeverythreeyearsandtheyearbeforeeachAssemblyisalwaysextremelyactiveThecomingyearwillbeevenmoresothanusualbecauseinadditiontotheregularICAOCouncilsessionstherewillbethreeConferencesonSecurityAirNavigationandAirTransport
Thedatesfortheseare
High-level Conference on Aviation Security 12-14September2012 Air Navigation Conference 19-30November2012
Air Transport Conference 18-22March2013
InICAOterminologyldquoConferencesrdquoarehigh-leveldecision-makingmeetingswhichreporttoCouncilintermsofldquoConclusionsrdquoandldquoRecommendationsrdquoIfsupportedbytheCounciltheycanleadtoAssemblyResolutionsandthusbecomeakeypartofthepolicyframeworkfortheorganizationforthefollowingthreeyearcycle
ProgressiswelladvancedtowardstheHigh-levelConferenceonAviationSecurity(HLCAS)whichwillconsiderarangeofsubjectmattersofvitalimportancetoairportsTheseare
1ICAOGlobalRiskContextStatement2Enhancingaircargosecurity3Combatingtheinsiderthreat4Theevolutionoftheaviationsecurityauditprocessndashtransparency5Capacity-buildingandtechnicalassistance6Ensuringthesustainabilityofaviationsecuritymeasuresndashequivalence7TheroleoftheMachineReadableTravelDocument(MRTD)ProgrammeAdvancePassengerInformation(API)andPassengerNameRecord(PNR)8Drivingtechnologydevelopmentsandinnovation
TheSecretariathaspreparedafullannotatedagendaandthistogetherwiththeotherbasepapersareavailableontheICAOPublicwebsite httpwwwicaointmeetingsavsecconfPagesdefaultaspx
TheSecretariatexpects500-600participantstoattendincluding15-20MinistersEventhoughitfallsinthesameweekastheACIWorldGeneralAssemblyrepresentativesfromACIwillattendthisimportantmeetingasObserversThiswillgiveustheopportunitytobetheVoiceoftheWorldrsquosAirportsasimportantdecisionsaretakenwhichwillaffectusallACIWorldwillbeworkingwiththeSecurityCommitteeandRegionalcolleaguestogetthebestoutcomesfromtheHighLevelConferenceonAviationSecurityandthesubsequentdiscussionsintheSecretariatandtheICAOCouncil
AnupdateonthekeyoutcomesandmoreinformationaboutforthcomingConferenceswillbeincludedinfuturepublicationsof ACI World Report
Upcoming Events at ICAOby Michael Rossell Director ICAO Relations
6 ACI World Report ndash August 2012
Passenger Traffic Posts Strong Gains at 5 Growth Year Over Year as Air Freight Bounces Back for JuneGlobalpassengermarketsremainbuoyantwithgrowthofalmost5yearoveryearforthefirsthalfof2011andforJune2012WhilecertaindomesticmarketshaveslowedinNorthAmerica(+08)Europe(-03)andAfrica(-24)internationalpassengertraffichasshownstronggrowthinJuneAfrica(+192)andtheMiddleEast(+139)recoveredfromthesharpdeclinesintrafficin2011broughtonbytheArabSpringAsia-Pacificalsoposteddouble-digitgainsininternationalpassengertrafficat+123
Withbusinessconfidenceinafragilestatefreighttraffichasbeenrelativelysluggishinthefirsthalfof2012decliningby-1Neverthelessanoverallgainof+1yearoveryearwasobservedinJune2012WhileleadingfreighthubsinAsiareboundedfromseveralmonthsoftrafficdeclinesmanykeyfreighthubsinNorthAmericacontinuetoexperiencedeclinesinfreighttrafficAlthoughMemphis(MEM)NorthAmericarsquos
majorfreightairportachievedgrowthof+3eightofthetoptenmajorfreightairportsintheUnitedStatessawdeclinesintrafficDomesticfreightvolumesinEuropewerealsostagnantwithadeclineof-1ConverselyfreighttrafficincreasedintheMiddleEastandLatinAmerica-Caribbeanby+92+37respectively
ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoWhilstoverallgrowthisrelativelyuniformandstableacrosspassengermarketsfrommonthtomonththefreightmarketismoreheterogeneousacrossvariousregionsBurgeoningmarketsintheMiddleEastandLatinAmerica-CaribbeanarelessencumberedbytheslowdownthatissweepingacrossotherregionsThoughtheeconomicoutlookisominousformanymajoreconomiesemergingmarketscontinuetobefuelledbytheirstrongdomesticdemandandperseveredespitethesedownsiderisksrdquo
Clickhereforthefullreport
7ACI World Report ndash August 2012
The Trinity Forum 2013 to be Held in Abu Dhabi
ACIWorldispleasedtoannouncethattheworldrsquosleadingairportcommercialrevenuesconferenceTheTrinityForum2013willbeheldinAbuDhabifrom29to31January2013andhostedbyAbuDhabiAirportsCompany(ADAC)
TheTrinityForumjointlyorganizedbyACIandTheMoodieReportisthepreeminentindustrydestinationtomeetandadvancediscussionsandmutualunderstandingofdevelopmentsintheairportretailindustry
ADACChiefCommercialOfficerMohammedAlBulookisaidldquoAbuDhabiAirportsCompanyisproudtohosttheACIAirportBusinessandTrinityForum2013inJanuaryatAbuDhabiTheTrinityForumhasestablisheditselfastheleadingIndustryplatformtodiscussanddebatethelatestdevelopmentsinthedynamicairportretailindustrywithseniorrepresentativesfromtheworldrsquoslargestdutyfreeretailersleadinginternationalbrandsandthemostprogressiveairportsattendingfromaroundtheworldExchangingknowledgeandidentifyingnewtrendscertainlyaddsvalueindevelopingthecustomerexperienceandmaximisingrevenuegrowthforallpartiesinvolvedintheTrinityThisisakeyfocusforAbuDhabiInternationalAirportwhichstrivestocreateuniqueworldclassshoppingexperiencesforitsdiverseaudiencesAbuDhabiAirportsCompanylooksforwardtowelcomingdelegatesfromacrosstheworldtoAbuDhabirdquo
According to Angela Gittens Director General ACI World ldquoACIWorldisenthusiasticabouttheselectionofAbuDhabiasthehostforour2013TrinityForumTheMiddleEastisavibrantgrowingaviationmarketandTrinityconferenceattendeeswillundoubtedlylearnnewtechniquesandstrategiestomaximizenon-aeronauticalrevenueatairportsaroundtheglobeWeareproudofourpartnershipwithTheMoodieReportandlookforwardtoanotheroutstandingeventin2013rdquo
MartinMoodieChairmanandFounderofTheMoodieReportstatedldquoWersquorethrilledthatTheTrinityForumaneventandconceptclosetoourheartistobehostedbysuchaprogressiveairportcompanyAscanbeseenbythe
remarkableandongoingtransformationofthecommercialofferatAbuDhabiInternationalAirportADACbelievesina
high-qualityconsumer-ledretailpropositionItisamongthemostpro-activeofallairportsworldwideinworkingwithfellowindustrystakeholderstoimprovethecommercialpropositionintegrateitwiththeoperationalsideofbusinessandgrowrevenuesforallTheultimatewinneraswehaveseentimeandagainwhentheTrinityconceptflourishesisthetravellingconsumerrdquo
NewthisyearTheMoodieReporthascalledanRFP(RequestforProposals)toidentifynewideasforsubjectsandissuestobedebatedatTheTrinityForum2013PleasesendyourthoughtstoMartinTheMoodieReportcombytheendofJuly
TheprogrammewillbepublishedinSeptemberAccordingtoMartinMoodieldquoWereallywanttoensurethatTheTrinityForummaintainsitsreputationfortacklingthesubjectsthatreallymatterrdquo
ThreefreeForumregistrationswillbeofferedforthemostinnovativeorpotentiallybusiness-advancingideas
ADAChasnegotiatedhighlypreferentialratesattheRitzCarltonHotelbookingandearlybirdregistrationdetailswillbeannouncedincomingweeks
AbuDhabiInternationalAirportrsquosTerminal1Photo courtesy of the Abu Dhabi Airports Company
8 ACI World Report ndash August 2012
TheAirportConsultantsCouncil(ACC)ispleasedtoannouncetheselectionofACIWorldDirectorGeneralAngelaGittensasrecipientofthe2012ACCAviationAwardofExcellenceTheawardwillbepresentedonNovember62012duringtheACCAnnualConferenceampExpositionawardsluncheoninBonitaSpringsFlorida
TheAviationAwardofExcellenceispresentedannuallytohonortheextraordinarycontributionsofanindividualgroupororganizationtotheairportandaviationindustrythatisvisionaryandinnovativehasadvancedtheindustryandhasservedthegeneralpublicgoodThelifetimeachievementsoftherecipientsarealsoconsidered MsGittenswasselectedastherecipientofthisawardbecauseoftheextraordinarybreadthofhercontributionstotheaviationindustryherabilitytobeastrongadvocateonbehalfofmanyaviationstakeholdersandherleadershiponlocalfederalandgloballevels
ldquoAngelaisatrulyuniqueindividualrdquosaidACCPresidentPaulaHochstetlerldquoHerexperienceinairportmanagementasanaviationconsultantandnowasleaderofoneofthehighest-profileglobalassociationshasdemonstratedherabilitytomakeaprofounddifferenceHerin-depthknowledgeofairportpolicyandmanagementhercreativethinkingandhercompetencycoupledwithherapproachablemannerhasenabledhertobeextremelysuccessfulandtobeheldinhighesteembyvirtuallyeveryoneshersquosdealtwithrdquo
PriortojoiningACIWorldin2008GittensheldtopexecutivepositionsatthethreeofthelargestUSairportsystemsDuringhertenureasAviationDirectoratMiamiInternationalAirport(MIA)theairportwasreinvigoratedbyamulti-billiondollar capital improvement plan and garnered attention as thefirstUSairporttoachieveISO14001certificationforitsenvironmentaleffortsasGeneralManagerofHartsfield-JacksonAtlantaInternationalairport(ATL)itbecamethebusiestairportintheworldandservedashostairportforthe1996OlympicGamesandasDeputyDirectoroftheSanFranciscoAirportCommissionsheworkedcloselywithindustrypartnerstofindinnovativewaystoenhancefinancialreturnsShealsoworkedintheprivatesectorasVice
PresidentatTBIAirportManagementwheresheoversawthetransitiontoprivateownershipofLondonLutonAirportandasVicePresidentofAirportBusinessServicesforACCmemberfirmHNTB
GittenshasalsoservedonanumberofindustryboardsandcommitteesincludingtheFAArsquosManagementAdvisoryCommitteetheNationalAcademyofScienceTransportationResearchBoard(TRB)ExecutiveCommitteeandTRBrsquosAirportCooperativeResearchProgramOversightCommitteeandJetBlueAirwaysrsquoBoardofDirectors
TheAirportConsultantsCouncil(ACC)istheinternationaltradeassociationthatrepresentsprivatebusinessesinvolvedinthe
development and operations of airports and related facilities ACC istheonlyassociationthatfocusesexclusivelyonthebusinessinterestsoffirmswithairport-relatedtechnicalexpertiseACC
informsitsmembersofnewtrendswhilepromotingfaircompetitionandprocurementpracticesthatprotecttheindustryrsquosbottomlineFoundedin1978ACCHeadquartersislocatedintheWashington
DCareaViewthisreleaseonlineatACConlineorg
ACI World Director General Angela Gittens Recipient of 2012 ACC Aviation Award of Excellence
9ACI World Report ndash August 2012
ACI World Staff Visits the Montreacuteal-Pierre Elliott Trudeau International Airport Control Tower by Mona Lisa Nazareno Assistant Registrar Global Training
InJuneACIWorldacceptedaninvitationbyMichelLerouxShiftManagerwithNAVCANADA(Canadarsquoscivilairnavigationserviceprovider)tovisittheControlToweroftheMontreacuteal-PierreElliottTrudeauInternationalAirport
Duetolimitedspaceaveryfortunate14employeesofACIWorldweregivenaprivilegedglimpseintotheoperationsoftheairportrsquoscontroltower
OnarrivalthegroupfromACIWorldweregreetedbytheUnitOperationsSpecialistwhograciouslytookthetimetogiveabriefoverviewoftheresponsibilitiesofNAVCANADAwhoownandoperatethecountryrsquosairtrafficservices
ThevisitorsfromACIWorldwereparticularlyinterestedinseeingtheairtrafficamenitiesofthecontroltowerandlearningabouttheessentialroleofthecontrollerswhohavethebeartheresponsibilityofprovidingclearancesandinstructionstolandinganddepartingaircraft
AirtrafficcontrollersensurethataircrafthaveadequatespacenotonlytomaneuverbetweenthemselvesbutwiththeothervehiclesinandaroundtheairportrsquosrunwaysandtaxiwaysDefinitelynotajobtobetakenlightly
Visitingtheverymoderntowerfacilitiesduringmid-morning
theslowperiodasdescribedbyMichelCourcy proved idealastheACIWorldstaffhadthechancetosurveythearearsquosimpressiveairsurveillanceradarmonitorssurfacemovementguidanceandcontrolsystemsandotherairtrafficmanagement(ATM)technology
Forthoseinterested(andnotafraidofheights)aventureoutsideontothecontroltowerrsquosskywalkallowedfortheopportunitytofullyappeciatethescopeoftowerrsquosoperationsoverthephysicalareaaswellasastrikingviewoftheairportoverall
ForthismostrecentvisittotheMontreacuteal-PierreElliottTrudeauInternational AirportACIWorldwouldliketothankMichelLerouxMichelCourcyandNAVCANADAforbeingwonderfulhostsandKevinCaronAssistantDirectorGlobalTrainingforarrangingthevisit
Montreacuteal-PierreElliottTrudeauInternationalAirport Courtesy of Aeacuteroports de Montreacuteal
MichelCourcyNAVCANADA
10 ACI World Report ndash August 2012
Airport Service Quality (ASQ) UpdateExcellentcustomerserviceisoneofthegreatestassetsforanairportintodayrsquoscompetitiveenvironmentTherearemanyfactorsthatcanhelpanairporttobuilditscustomerbaseandcustomerservicecanbeadeterminingfactorinthesuccessof an entire operation
ASQisacomprehensiveACIinitiativetohelpairportsintheircontinuingeffortstoimprovethequalityofserviceexperiencedbypassengersTheASQprogrammesidentifyanddisseminatebestpracticesfromtop-performingairportsaroundtheworld
Currently239airportsgloballyareactiveparticipantsintheASQProgramme
TampaInternationalAirporthavejoinedtheASQRetailcommercialbenchmarkingsurveybringingthetotalnumberofASQRetailairportsto14
WewouldalsoliketowelcomeandcongratulateFortMcMurrayAirportAuthorityforjoiningtheASQUniqueprogramme
MrScottClementsCEOofFortMcMurrayAirportAuthoritystatedldquoTheFortMcMurrayAirport(YMM)ispleasedtoannounceitwillbejoiningtheACIAirportServiceQualityInitiativeYMMislookingforwardtoimprovingitscustomerserviceofferingbylearningfromsomeofthetopperformingairportsaroundtheworldThisprogramwillassistYMMinofferingworldclassserviceasitopensthenewterminalbuildinginApril2014rdquo
WewouldalsoliketowelcomeBangkokAirportinjoiningtheASQAssuredCertificationprogrammeBangkokAirportfirstjoinedASQSurveyin2007
TheASQAssuredCertificationprocessenablesanannualassessmentoftheairportrsquosprogressinimplementingplannedservicequalityimprovementsASQAssuredisaninvaluabletooltoairportCEOrsquoswhowantto
bull Chartacourseofairportserviceimprovementbull Benchmarktheirexistingservicequalitymanagement
processesagainstairportindustrybestpracticebull Strengthentheircustomerfocusedmanagement
culturebull Provideatooltomeasureyear-on-yearprogressbull Demonstratetheircommitmentandattainmentof
industrybestpracticetostakeholdersandregulators
In201213airportshaveachievedtheASQAssuredCertification
bull Austinbull AbuDhabibull Beijingbull Dammanbull Farobull Madeirabull Haikobull Halifaxbull KualaLumpurbull Montrealbull Lisbonbull Ponta Delgadabull Porto
AlsothismonthwewillbehostingthetwoannualASQForumeventsndashASQAmericas(Jacksonville5thndash7thSeptember)andASQForumEuropeAsiaMiddleEastampAfrica(Istanbul20thndash21stSeptember)
PleasenotethatthiseventisfreeforairportstoattendwhetheryourairportispartoftheASQprogrammeoryourairportisconsideringbecomingpartoftheASQprogrammeinthefuture
IntheASQForumswewillbe
bull DiscussingthelatestASQdevelopmentsbull BestPracticesessionsonmanagingwaitingtimes
interactivesessionsonpresentingASQresultsbull HowairportsareusingASQPerformancetoimprove
theirprocessesbull Latestdevelopmentsexperiencesampfindingsfrom
ASQRetailandmuchmore
FormoreinformationpleasecontactRafaelEchevarneDirector Economics and Programme Development Tel+15143731211Email rchevarneaciaero wwwaciaeroasq
11ACI World Report ndash August 2012
ACI Welcomes New World Business PartnersAERO Training Center7ImpasseNiceacutephoreNiepce93290Tremblay-en-FranceFrance
WBPContactPersonPatrickGrandoulierPresidentTel+33156480912Email directioncamasformationfrwwwcamasformationfr
Withover15yearsofexpertiseintrainingandrecruitmentweofferawholeportfoliooftrainingsolutionsldquoTrainingthewayyouchooserdquowithinteractiveandvisualcoursesfromvirtualclasses Weimplementsecuritysafetyandgroundhandlingservicestrafficandflightoperationstrainingallovertheworldandaswellrecruitmentsolutionsforairportbusiness Workinghand-in-handwithcustomersATCsupportsyouwithourprofitablestandardcourseofferandpersonalizedtrainingprogramstailoredtoyourneeds
Airport Direct TravelTheBusinessCenterCaddsdownIndustrialParkBidefordDevonEX393BTUnitedKingdom
WBPContactPersonMarieHartBusinessManagerTel+44(0)12374266401Email mariehartairportdirecttravelcomwwwairportdirecttravelcom
AirportDirectTravel(ADT)isanairport-centricbusinessthatprovidesworldclassITsolutionsandservicestotheAirportIndustryAsanenterpriseorganisationwithofficesinEuropeUSAandAustraliaADTfocusesongeneratingincomefortheirAirportclientsbyleveragingtheirexperienceandindustryleadingtechnologylsquoAirportREZrsquotodelivergreaterparkingandancillaryrevenues
12 ACI World Report ndash August 2012
ACI Welcomes New World Business PartnersContinued
GHDGPOBox1877CanberraACT2601Australia
WBPContactPersonDavid Race PrincipalAviationConsultantTel+61881116691Email davidraceghdcomwwwghdcom
Forover30yearsGHDhasdeliveredintegratedconsultancyservicestoairportsimprovingoperationalperformancecommercialopportunitiesandreturnstostakeholders Ourarchitecturalengineeringandprofessionalconsultancyservicesincludesiteselectionandfeasibilitystudieseconomicanalysisairportmanualsairfieldlightingprojectmanagementriskhazardanalysisairportdevelopmentplanninglandsidepropertydevelopment(egcarparkshotelsbusinessparksetc)roadsandrailenvironmentalservicesforecastingandmasterplanningaviationsecurityreviewsanddesignterminalplanninganddesignaircraftnoisestudiesairfieldcapacityanalysispavementevaluationsgeometricdesignandmaintenancesystems
Maghreb TransmissionsZIMrsquoGhiraIIILotndeg512082FouchanaBenArouskTunisieTunisia
WBPContactPersonMohamedBenBelgacemGeneral ManagerTel+21679408862Email maghrebtransmissionstopnettnwwwmaghrebtransmissionscom
MAGHREBTRANSMISSIONSaeacuteteacutecreacuteeen1989parMrBenBelgacemMohamedingeacutenieurdeformationIlacommenceacutesavieprofessionnelledansleMaghrebsecteurTunisieetAlgeacuteriepourlecomptedelasocieacuteteacuteSIEGLINGNdeg1mondialfabriquantdescourroiesplatesdetransmissionsetdesbandesdetransportcesproduitsrepreacutesententlrsquoeacuteleacutementleplusimportantdanslatransmissiondepuissancedansunsystegravememeacutecaniqueilssontfaitspourabsorberlaplupartdeschargeslesplusdiversesChaqueproblegravemedetransmissiondepuissanceneacutecessiteuneeacutetudeetunchoixminutieuxdeseacuteleacutementsadeacutequatsafindrsquoobtenirunreacutesultatoptimaletrentable
13ACI World Report ndash August 2012
Tavor GAM Consulting Ltd15SapirStreetRamat EfalIsreal
WBPContactPersonMichaelDinarCEOTel+97254210024Email mdinar014netil
TavorGAMConsultinggivesservicesinconsultingtotheTravelRetailIndustryandwasfoundedbyownerMichaelDinar MichaelwaswiththegroupthatfoundedJamesRichardsonoperationinTelAvivin1988andbecametheCEOofJamesRichardsonfrom1990to2000 In2001MichaelmovedtotheUStobecomePresidentAirportDivisionforDutyFreeAmericasuntil2008
TUEZ RheinlandAmGrauenStien51105CologneGermany
WBPContactPersonMartinSperberGlobalBusinessFieldManagerAviatonAirportsTel+492218061771Email sperberdetuvcom
Aninternationallyrenownedindependentthird-partytestinginspectionandcertificationorganizationTUumlVRheinlandpossesses140yearsofexperiencehas500servicelocationsin65countrieson5continentsemploysover16000peopleworldwideandprovidesprofessionalservicesupporttoclientsaroundtheworld
ACI Welcomes New World Business PartnersContinued
14 ACI World Report ndash August 2012
Regional World Business Partner ContactsACIWBPAFRAliTounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero
ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACIWBPASIA-PACAda TseEmail adaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACIWBPEURYuliaPlyusninaEmail YuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACI World
btayloraciaero
15ACI World Report ndash August 2012
August
27-29August ACIAfricaAnnualAssemblyConferenceampExhibition LivingstoneZambia
September
5-7September2012AirportForumASQForumAmericasJacksonvilleUSA9-12September22nd ACIWorldACINorthAmerica AnnualGeneralAssemblyConferenceampExhibitionCalgaryCanada20-21September2012AirportForumASQEuropeAsiaMiddleEastAfricaIstanbulTurkey
October
17-19October AirportLeadershipandChangeManagementForumandExhibitionLondonUnitedKingdom
November
10-13November 21stACI-LACAnnualRegionalAssemblyConferenceampExhibition PuertoVallartaMexico26-28November7thACIEuropeampACIAsiaPacificAirportExchangeAmsterdamTheNetherlands
ACIEVENTS
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
FollowUsonTwitterACIWorld
ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInlinkdinAirportsCouncilInternational
ACISOCIALMEDIA
16 ACI World Report ndash August 2012
17ACI World Report ndash August 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
18 ACI World Report ndash August 2012
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
2 ACI World Report ndash August 2012
ACI Africa ACI Asia-Pacific
ACI North AmericaACI Latin America ndash Caribbean
ACI Europe
Click on a Map to Visit an ACI Regional Web Site
ACI World Contact InformationTel+15143731200Fax+15143731201
aciaciaero
Mailing address POBox302
800RueduSquareVictoriaMontrealQuebecH4Z1G8
Canada
Courier address Suite1810
800RueduSquareVictoriaMontrealQuebecH4Z1G8
Canada
FollowUsonTwitterACIWorld
ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInhttplinkdinAirportsCouncilInternational
3ACI World Report ndash August 2012
DearColleagues
ACIispleasedtopresentthe2011ACIWorldAirportTrafficReportAlthough2011canbestbecharacterizedasayearplaguedwitheconomicuncertaintynaturaldisastersandsociopoliticalupheavalairportpassengertrafficpostedanotherrecordyearTheworldrsquosairportsservedmorethan54billionpassengersin2011growingby53from2010Thisisongoingevidenceofthesheersizeoftheglobalaviationmarketaswellastheperseveranceandimportanceoftheindustryasawhole
InthiseditionoftheWorldAnnualAirportTrafficReportACIintroducesnewperspectivesandanalysesbasedonanexpandedairporttrafficdatasetAhistoricalperspectiveisalsotakeninordertoquantifynotonlytheadverseeffectofmajoreventsbuttoalsoobservetheresilienceofairtransportdemandasawholeoverthelastdecade
AdiscussionrelatedtothelinkbetweenthebroadereconomyandthedemandforairtravelisalsoconsideredinthecontextofemergingmarketsWithrisingpercapitaincomeandasignificantpopulationbasemanyairportsbasedintheseburgeoningmarketscontinuetobemajorcontributorstothegrowthinglobalpassengerandcargotrafficWhilethevelocityatwhichthesemarketsaregrowingisimpressivethekeychallengefortheseairportsistobalancecapacityconstraintswiththeexponentialriseintheirdemandintheshortrun
MarketshareandtrafficconcentrationisalsoinvestigatedingreaterdepthamongthemajorairporthubcitiesoftheworldSpecializedsectionscoveringthemeasurementofairporttrafficfluctuationsandseasonalityalongwithareviewofairportoutputindicatorsofferinsightfuladditionstothisyearrsquosreport
AsalwaysACIprovidesthemostcomprehensiveairporttrafficdataandrankingsinaninternationallycomparableformataswellasregionaltraffictrendstoprovideourmembersandreadershipaglobalviewontheindustryasawhole
Pleasefeelfreetocontactusshouldyourequireanyclarificationsorhaveanycomments
Angela Gittens
Director General
4 ACI World Report ndash August 2012
5ACI World Report ndash August 2012
The38thICAOAssemblywillbeheldfrom24Septemberto4October2013TheseAssembliesopentoall191ICAOMemberStatesareheldeverythreeyearsandtheyearbeforeeachAssemblyisalwaysextremelyactiveThecomingyearwillbeevenmoresothanusualbecauseinadditiontotheregularICAOCouncilsessionstherewillbethreeConferencesonSecurityAirNavigationandAirTransport
Thedatesfortheseare
High-level Conference on Aviation Security 12-14September2012 Air Navigation Conference 19-30November2012
Air Transport Conference 18-22March2013
InICAOterminologyldquoConferencesrdquoarehigh-leveldecision-makingmeetingswhichreporttoCouncilintermsofldquoConclusionsrdquoandldquoRecommendationsrdquoIfsupportedbytheCounciltheycanleadtoAssemblyResolutionsandthusbecomeakeypartofthepolicyframeworkfortheorganizationforthefollowingthreeyearcycle
ProgressiswelladvancedtowardstheHigh-levelConferenceonAviationSecurity(HLCAS)whichwillconsiderarangeofsubjectmattersofvitalimportancetoairportsTheseare
1ICAOGlobalRiskContextStatement2Enhancingaircargosecurity3Combatingtheinsiderthreat4Theevolutionoftheaviationsecurityauditprocessndashtransparency5Capacity-buildingandtechnicalassistance6Ensuringthesustainabilityofaviationsecuritymeasuresndashequivalence7TheroleoftheMachineReadableTravelDocument(MRTD)ProgrammeAdvancePassengerInformation(API)andPassengerNameRecord(PNR)8Drivingtechnologydevelopmentsandinnovation
TheSecretariathaspreparedafullannotatedagendaandthistogetherwiththeotherbasepapersareavailableontheICAOPublicwebsite httpwwwicaointmeetingsavsecconfPagesdefaultaspx
TheSecretariatexpects500-600participantstoattendincluding15-20MinistersEventhoughitfallsinthesameweekastheACIWorldGeneralAssemblyrepresentativesfromACIwillattendthisimportantmeetingasObserversThiswillgiveustheopportunitytobetheVoiceoftheWorldrsquosAirportsasimportantdecisionsaretakenwhichwillaffectusallACIWorldwillbeworkingwiththeSecurityCommitteeandRegionalcolleaguestogetthebestoutcomesfromtheHighLevelConferenceonAviationSecurityandthesubsequentdiscussionsintheSecretariatandtheICAOCouncil
AnupdateonthekeyoutcomesandmoreinformationaboutforthcomingConferenceswillbeincludedinfuturepublicationsof ACI World Report
Upcoming Events at ICAOby Michael Rossell Director ICAO Relations
6 ACI World Report ndash August 2012
Passenger Traffic Posts Strong Gains at 5 Growth Year Over Year as Air Freight Bounces Back for JuneGlobalpassengermarketsremainbuoyantwithgrowthofalmost5yearoveryearforthefirsthalfof2011andforJune2012WhilecertaindomesticmarketshaveslowedinNorthAmerica(+08)Europe(-03)andAfrica(-24)internationalpassengertraffichasshownstronggrowthinJuneAfrica(+192)andtheMiddleEast(+139)recoveredfromthesharpdeclinesintrafficin2011broughtonbytheArabSpringAsia-Pacificalsoposteddouble-digitgainsininternationalpassengertrafficat+123
Withbusinessconfidenceinafragilestatefreighttraffichasbeenrelativelysluggishinthefirsthalfof2012decliningby-1Neverthelessanoverallgainof+1yearoveryearwasobservedinJune2012WhileleadingfreighthubsinAsiareboundedfromseveralmonthsoftrafficdeclinesmanykeyfreighthubsinNorthAmericacontinuetoexperiencedeclinesinfreighttrafficAlthoughMemphis(MEM)NorthAmericarsquos
majorfreightairportachievedgrowthof+3eightofthetoptenmajorfreightairportsintheUnitedStatessawdeclinesintrafficDomesticfreightvolumesinEuropewerealsostagnantwithadeclineof-1ConverselyfreighttrafficincreasedintheMiddleEastandLatinAmerica-Caribbeanby+92+37respectively
ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoWhilstoverallgrowthisrelativelyuniformandstableacrosspassengermarketsfrommonthtomonththefreightmarketismoreheterogeneousacrossvariousregionsBurgeoningmarketsintheMiddleEastandLatinAmerica-CaribbeanarelessencumberedbytheslowdownthatissweepingacrossotherregionsThoughtheeconomicoutlookisominousformanymajoreconomiesemergingmarketscontinuetobefuelledbytheirstrongdomesticdemandandperseveredespitethesedownsiderisksrdquo
Clickhereforthefullreport
7ACI World Report ndash August 2012
The Trinity Forum 2013 to be Held in Abu Dhabi
ACIWorldispleasedtoannouncethattheworldrsquosleadingairportcommercialrevenuesconferenceTheTrinityForum2013willbeheldinAbuDhabifrom29to31January2013andhostedbyAbuDhabiAirportsCompany(ADAC)
TheTrinityForumjointlyorganizedbyACIandTheMoodieReportisthepreeminentindustrydestinationtomeetandadvancediscussionsandmutualunderstandingofdevelopmentsintheairportretailindustry
ADACChiefCommercialOfficerMohammedAlBulookisaidldquoAbuDhabiAirportsCompanyisproudtohosttheACIAirportBusinessandTrinityForum2013inJanuaryatAbuDhabiTheTrinityForumhasestablisheditselfastheleadingIndustryplatformtodiscussanddebatethelatestdevelopmentsinthedynamicairportretailindustrywithseniorrepresentativesfromtheworldrsquoslargestdutyfreeretailersleadinginternationalbrandsandthemostprogressiveairportsattendingfromaroundtheworldExchangingknowledgeandidentifyingnewtrendscertainlyaddsvalueindevelopingthecustomerexperienceandmaximisingrevenuegrowthforallpartiesinvolvedintheTrinityThisisakeyfocusforAbuDhabiInternationalAirportwhichstrivestocreateuniqueworldclassshoppingexperiencesforitsdiverseaudiencesAbuDhabiAirportsCompanylooksforwardtowelcomingdelegatesfromacrosstheworldtoAbuDhabirdquo
According to Angela Gittens Director General ACI World ldquoACIWorldisenthusiasticabouttheselectionofAbuDhabiasthehostforour2013TrinityForumTheMiddleEastisavibrantgrowingaviationmarketandTrinityconferenceattendeeswillundoubtedlylearnnewtechniquesandstrategiestomaximizenon-aeronauticalrevenueatairportsaroundtheglobeWeareproudofourpartnershipwithTheMoodieReportandlookforwardtoanotheroutstandingeventin2013rdquo
MartinMoodieChairmanandFounderofTheMoodieReportstatedldquoWersquorethrilledthatTheTrinityForumaneventandconceptclosetoourheartistobehostedbysuchaprogressiveairportcompanyAscanbeseenbythe
remarkableandongoingtransformationofthecommercialofferatAbuDhabiInternationalAirportADACbelievesina
high-qualityconsumer-ledretailpropositionItisamongthemostpro-activeofallairportsworldwideinworkingwithfellowindustrystakeholderstoimprovethecommercialpropositionintegrateitwiththeoperationalsideofbusinessandgrowrevenuesforallTheultimatewinneraswehaveseentimeandagainwhentheTrinityconceptflourishesisthetravellingconsumerrdquo
NewthisyearTheMoodieReporthascalledanRFP(RequestforProposals)toidentifynewideasforsubjectsandissuestobedebatedatTheTrinityForum2013PleasesendyourthoughtstoMartinTheMoodieReportcombytheendofJuly
TheprogrammewillbepublishedinSeptemberAccordingtoMartinMoodieldquoWereallywanttoensurethatTheTrinityForummaintainsitsreputationfortacklingthesubjectsthatreallymatterrdquo
ThreefreeForumregistrationswillbeofferedforthemostinnovativeorpotentiallybusiness-advancingideas
ADAChasnegotiatedhighlypreferentialratesattheRitzCarltonHotelbookingandearlybirdregistrationdetailswillbeannouncedincomingweeks
AbuDhabiInternationalAirportrsquosTerminal1Photo courtesy of the Abu Dhabi Airports Company
8 ACI World Report ndash August 2012
TheAirportConsultantsCouncil(ACC)ispleasedtoannouncetheselectionofACIWorldDirectorGeneralAngelaGittensasrecipientofthe2012ACCAviationAwardofExcellenceTheawardwillbepresentedonNovember62012duringtheACCAnnualConferenceampExpositionawardsluncheoninBonitaSpringsFlorida
TheAviationAwardofExcellenceispresentedannuallytohonortheextraordinarycontributionsofanindividualgroupororganizationtotheairportandaviationindustrythatisvisionaryandinnovativehasadvancedtheindustryandhasservedthegeneralpublicgoodThelifetimeachievementsoftherecipientsarealsoconsidered MsGittenswasselectedastherecipientofthisawardbecauseoftheextraordinarybreadthofhercontributionstotheaviationindustryherabilitytobeastrongadvocateonbehalfofmanyaviationstakeholdersandherleadershiponlocalfederalandgloballevels
ldquoAngelaisatrulyuniqueindividualrdquosaidACCPresidentPaulaHochstetlerldquoHerexperienceinairportmanagementasanaviationconsultantandnowasleaderofoneofthehighest-profileglobalassociationshasdemonstratedherabilitytomakeaprofounddifferenceHerin-depthknowledgeofairportpolicyandmanagementhercreativethinkingandhercompetencycoupledwithherapproachablemannerhasenabledhertobeextremelysuccessfulandtobeheldinhighesteembyvirtuallyeveryoneshersquosdealtwithrdquo
PriortojoiningACIWorldin2008GittensheldtopexecutivepositionsatthethreeofthelargestUSairportsystemsDuringhertenureasAviationDirectoratMiamiInternationalAirport(MIA)theairportwasreinvigoratedbyamulti-billiondollar capital improvement plan and garnered attention as thefirstUSairporttoachieveISO14001certificationforitsenvironmentaleffortsasGeneralManagerofHartsfield-JacksonAtlantaInternationalairport(ATL)itbecamethebusiestairportintheworldandservedashostairportforthe1996OlympicGamesandasDeputyDirectoroftheSanFranciscoAirportCommissionsheworkedcloselywithindustrypartnerstofindinnovativewaystoenhancefinancialreturnsShealsoworkedintheprivatesectorasVice
PresidentatTBIAirportManagementwheresheoversawthetransitiontoprivateownershipofLondonLutonAirportandasVicePresidentofAirportBusinessServicesforACCmemberfirmHNTB
GittenshasalsoservedonanumberofindustryboardsandcommitteesincludingtheFAArsquosManagementAdvisoryCommitteetheNationalAcademyofScienceTransportationResearchBoard(TRB)ExecutiveCommitteeandTRBrsquosAirportCooperativeResearchProgramOversightCommitteeandJetBlueAirwaysrsquoBoardofDirectors
TheAirportConsultantsCouncil(ACC)istheinternationaltradeassociationthatrepresentsprivatebusinessesinvolvedinthe
development and operations of airports and related facilities ACC istheonlyassociationthatfocusesexclusivelyonthebusinessinterestsoffirmswithairport-relatedtechnicalexpertiseACC
informsitsmembersofnewtrendswhilepromotingfaircompetitionandprocurementpracticesthatprotecttheindustryrsquosbottomlineFoundedin1978ACCHeadquartersislocatedintheWashington
DCareaViewthisreleaseonlineatACConlineorg
ACI World Director General Angela Gittens Recipient of 2012 ACC Aviation Award of Excellence
9ACI World Report ndash August 2012
ACI World Staff Visits the Montreacuteal-Pierre Elliott Trudeau International Airport Control Tower by Mona Lisa Nazareno Assistant Registrar Global Training
InJuneACIWorldacceptedaninvitationbyMichelLerouxShiftManagerwithNAVCANADA(Canadarsquoscivilairnavigationserviceprovider)tovisittheControlToweroftheMontreacuteal-PierreElliottTrudeauInternationalAirport
Duetolimitedspaceaveryfortunate14employeesofACIWorldweregivenaprivilegedglimpseintotheoperationsoftheairportrsquoscontroltower
OnarrivalthegroupfromACIWorldweregreetedbytheUnitOperationsSpecialistwhograciouslytookthetimetogiveabriefoverviewoftheresponsibilitiesofNAVCANADAwhoownandoperatethecountryrsquosairtrafficservices
ThevisitorsfromACIWorldwereparticularlyinterestedinseeingtheairtrafficamenitiesofthecontroltowerandlearningabouttheessentialroleofthecontrollerswhohavethebeartheresponsibilityofprovidingclearancesandinstructionstolandinganddepartingaircraft
AirtrafficcontrollersensurethataircrafthaveadequatespacenotonlytomaneuverbetweenthemselvesbutwiththeothervehiclesinandaroundtheairportrsquosrunwaysandtaxiwaysDefinitelynotajobtobetakenlightly
Visitingtheverymoderntowerfacilitiesduringmid-morning
theslowperiodasdescribedbyMichelCourcy proved idealastheACIWorldstaffhadthechancetosurveythearearsquosimpressiveairsurveillanceradarmonitorssurfacemovementguidanceandcontrolsystemsandotherairtrafficmanagement(ATM)technology
Forthoseinterested(andnotafraidofheights)aventureoutsideontothecontroltowerrsquosskywalkallowedfortheopportunitytofullyappeciatethescopeoftowerrsquosoperationsoverthephysicalareaaswellasastrikingviewoftheairportoverall
ForthismostrecentvisittotheMontreacuteal-PierreElliottTrudeauInternational AirportACIWorldwouldliketothankMichelLerouxMichelCourcyandNAVCANADAforbeingwonderfulhostsandKevinCaronAssistantDirectorGlobalTrainingforarrangingthevisit
Montreacuteal-PierreElliottTrudeauInternationalAirport Courtesy of Aeacuteroports de Montreacuteal
MichelCourcyNAVCANADA
10 ACI World Report ndash August 2012
Airport Service Quality (ASQ) UpdateExcellentcustomerserviceisoneofthegreatestassetsforanairportintodayrsquoscompetitiveenvironmentTherearemanyfactorsthatcanhelpanairporttobuilditscustomerbaseandcustomerservicecanbeadeterminingfactorinthesuccessof an entire operation
ASQisacomprehensiveACIinitiativetohelpairportsintheircontinuingeffortstoimprovethequalityofserviceexperiencedbypassengersTheASQprogrammesidentifyanddisseminatebestpracticesfromtop-performingairportsaroundtheworld
Currently239airportsgloballyareactiveparticipantsintheASQProgramme
TampaInternationalAirporthavejoinedtheASQRetailcommercialbenchmarkingsurveybringingthetotalnumberofASQRetailairportsto14
WewouldalsoliketowelcomeandcongratulateFortMcMurrayAirportAuthorityforjoiningtheASQUniqueprogramme
MrScottClementsCEOofFortMcMurrayAirportAuthoritystatedldquoTheFortMcMurrayAirport(YMM)ispleasedtoannounceitwillbejoiningtheACIAirportServiceQualityInitiativeYMMislookingforwardtoimprovingitscustomerserviceofferingbylearningfromsomeofthetopperformingairportsaroundtheworldThisprogramwillassistYMMinofferingworldclassserviceasitopensthenewterminalbuildinginApril2014rdquo
WewouldalsoliketowelcomeBangkokAirportinjoiningtheASQAssuredCertificationprogrammeBangkokAirportfirstjoinedASQSurveyin2007
TheASQAssuredCertificationprocessenablesanannualassessmentoftheairportrsquosprogressinimplementingplannedservicequalityimprovementsASQAssuredisaninvaluabletooltoairportCEOrsquoswhowantto
bull Chartacourseofairportserviceimprovementbull Benchmarktheirexistingservicequalitymanagement
processesagainstairportindustrybestpracticebull Strengthentheircustomerfocusedmanagement
culturebull Provideatooltomeasureyear-on-yearprogressbull Demonstratetheircommitmentandattainmentof
industrybestpracticetostakeholdersandregulators
In201213airportshaveachievedtheASQAssuredCertification
bull Austinbull AbuDhabibull Beijingbull Dammanbull Farobull Madeirabull Haikobull Halifaxbull KualaLumpurbull Montrealbull Lisbonbull Ponta Delgadabull Porto
AlsothismonthwewillbehostingthetwoannualASQForumeventsndashASQAmericas(Jacksonville5thndash7thSeptember)andASQForumEuropeAsiaMiddleEastampAfrica(Istanbul20thndash21stSeptember)
PleasenotethatthiseventisfreeforairportstoattendwhetheryourairportispartoftheASQprogrammeoryourairportisconsideringbecomingpartoftheASQprogrammeinthefuture
IntheASQForumswewillbe
bull DiscussingthelatestASQdevelopmentsbull BestPracticesessionsonmanagingwaitingtimes
interactivesessionsonpresentingASQresultsbull HowairportsareusingASQPerformancetoimprove
theirprocessesbull Latestdevelopmentsexperiencesampfindingsfrom
ASQRetailandmuchmore
FormoreinformationpleasecontactRafaelEchevarneDirector Economics and Programme Development Tel+15143731211Email rchevarneaciaero wwwaciaeroasq
11ACI World Report ndash August 2012
ACI Welcomes New World Business PartnersAERO Training Center7ImpasseNiceacutephoreNiepce93290Tremblay-en-FranceFrance
WBPContactPersonPatrickGrandoulierPresidentTel+33156480912Email directioncamasformationfrwwwcamasformationfr
Withover15yearsofexpertiseintrainingandrecruitmentweofferawholeportfoliooftrainingsolutionsldquoTrainingthewayyouchooserdquowithinteractiveandvisualcoursesfromvirtualclasses Weimplementsecuritysafetyandgroundhandlingservicestrafficandflightoperationstrainingallovertheworldandaswellrecruitmentsolutionsforairportbusiness Workinghand-in-handwithcustomersATCsupportsyouwithourprofitablestandardcourseofferandpersonalizedtrainingprogramstailoredtoyourneeds
Airport Direct TravelTheBusinessCenterCaddsdownIndustrialParkBidefordDevonEX393BTUnitedKingdom
WBPContactPersonMarieHartBusinessManagerTel+44(0)12374266401Email mariehartairportdirecttravelcomwwwairportdirecttravelcom
AirportDirectTravel(ADT)isanairport-centricbusinessthatprovidesworldclassITsolutionsandservicestotheAirportIndustryAsanenterpriseorganisationwithofficesinEuropeUSAandAustraliaADTfocusesongeneratingincomefortheirAirportclientsbyleveragingtheirexperienceandindustryleadingtechnologylsquoAirportREZrsquotodelivergreaterparkingandancillaryrevenues
12 ACI World Report ndash August 2012
ACI Welcomes New World Business PartnersContinued
GHDGPOBox1877CanberraACT2601Australia
WBPContactPersonDavid Race PrincipalAviationConsultantTel+61881116691Email davidraceghdcomwwwghdcom
Forover30yearsGHDhasdeliveredintegratedconsultancyservicestoairportsimprovingoperationalperformancecommercialopportunitiesandreturnstostakeholders Ourarchitecturalengineeringandprofessionalconsultancyservicesincludesiteselectionandfeasibilitystudieseconomicanalysisairportmanualsairfieldlightingprojectmanagementriskhazardanalysisairportdevelopmentplanninglandsidepropertydevelopment(egcarparkshotelsbusinessparksetc)roadsandrailenvironmentalservicesforecastingandmasterplanningaviationsecurityreviewsanddesignterminalplanninganddesignaircraftnoisestudiesairfieldcapacityanalysispavementevaluationsgeometricdesignandmaintenancesystems
Maghreb TransmissionsZIMrsquoGhiraIIILotndeg512082FouchanaBenArouskTunisieTunisia
WBPContactPersonMohamedBenBelgacemGeneral ManagerTel+21679408862Email maghrebtransmissionstopnettnwwwmaghrebtransmissionscom
MAGHREBTRANSMISSIONSaeacuteteacutecreacuteeen1989parMrBenBelgacemMohamedingeacutenieurdeformationIlacommenceacutesavieprofessionnelledansleMaghrebsecteurTunisieetAlgeacuteriepourlecomptedelasocieacuteteacuteSIEGLINGNdeg1mondialfabriquantdescourroiesplatesdetransmissionsetdesbandesdetransportcesproduitsrepreacutesententlrsquoeacuteleacutementleplusimportantdanslatransmissiondepuissancedansunsystegravememeacutecaniqueilssontfaitspourabsorberlaplupartdeschargeslesplusdiversesChaqueproblegravemedetransmissiondepuissanceneacutecessiteuneeacutetudeetunchoixminutieuxdeseacuteleacutementsadeacutequatsafindrsquoobtenirunreacutesultatoptimaletrentable
13ACI World Report ndash August 2012
Tavor GAM Consulting Ltd15SapirStreetRamat EfalIsreal
WBPContactPersonMichaelDinarCEOTel+97254210024Email mdinar014netil
TavorGAMConsultinggivesservicesinconsultingtotheTravelRetailIndustryandwasfoundedbyownerMichaelDinar MichaelwaswiththegroupthatfoundedJamesRichardsonoperationinTelAvivin1988andbecametheCEOofJamesRichardsonfrom1990to2000 In2001MichaelmovedtotheUStobecomePresidentAirportDivisionforDutyFreeAmericasuntil2008
TUEZ RheinlandAmGrauenStien51105CologneGermany
WBPContactPersonMartinSperberGlobalBusinessFieldManagerAviatonAirportsTel+492218061771Email sperberdetuvcom
Aninternationallyrenownedindependentthird-partytestinginspectionandcertificationorganizationTUumlVRheinlandpossesses140yearsofexperiencehas500servicelocationsin65countrieson5continentsemploysover16000peopleworldwideandprovidesprofessionalservicesupporttoclientsaroundtheworld
ACI Welcomes New World Business PartnersContinued
14 ACI World Report ndash August 2012
Regional World Business Partner ContactsACIWBPAFRAliTounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero
ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACIWBPASIA-PACAda TseEmail adaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACIWBPEURYuliaPlyusninaEmail YuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACI World
btayloraciaero
15ACI World Report ndash August 2012
August
27-29August ACIAfricaAnnualAssemblyConferenceampExhibition LivingstoneZambia
September
5-7September2012AirportForumASQForumAmericasJacksonvilleUSA9-12September22nd ACIWorldACINorthAmerica AnnualGeneralAssemblyConferenceampExhibitionCalgaryCanada20-21September2012AirportForumASQEuropeAsiaMiddleEastAfricaIstanbulTurkey
October
17-19October AirportLeadershipandChangeManagementForumandExhibitionLondonUnitedKingdom
November
10-13November 21stACI-LACAnnualRegionalAssemblyConferenceampExhibition PuertoVallartaMexico26-28November7thACIEuropeampACIAsiaPacificAirportExchangeAmsterdamTheNetherlands
ACIEVENTS
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
FollowUsonTwitterACIWorld
ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInlinkdinAirportsCouncilInternational
ACISOCIALMEDIA
16 ACI World Report ndash August 2012
17ACI World Report ndash August 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
18 ACI World Report ndash August 2012
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
3ACI World Report ndash August 2012
DearColleagues
ACIispleasedtopresentthe2011ACIWorldAirportTrafficReportAlthough2011canbestbecharacterizedasayearplaguedwitheconomicuncertaintynaturaldisastersandsociopoliticalupheavalairportpassengertrafficpostedanotherrecordyearTheworldrsquosairportsservedmorethan54billionpassengersin2011growingby53from2010Thisisongoingevidenceofthesheersizeoftheglobalaviationmarketaswellastheperseveranceandimportanceoftheindustryasawhole
InthiseditionoftheWorldAnnualAirportTrafficReportACIintroducesnewperspectivesandanalysesbasedonanexpandedairporttrafficdatasetAhistoricalperspectiveisalsotakeninordertoquantifynotonlytheadverseeffectofmajoreventsbuttoalsoobservetheresilienceofairtransportdemandasawholeoverthelastdecade
AdiscussionrelatedtothelinkbetweenthebroadereconomyandthedemandforairtravelisalsoconsideredinthecontextofemergingmarketsWithrisingpercapitaincomeandasignificantpopulationbasemanyairportsbasedintheseburgeoningmarketscontinuetobemajorcontributorstothegrowthinglobalpassengerandcargotrafficWhilethevelocityatwhichthesemarketsaregrowingisimpressivethekeychallengefortheseairportsistobalancecapacityconstraintswiththeexponentialriseintheirdemandintheshortrun
MarketshareandtrafficconcentrationisalsoinvestigatedingreaterdepthamongthemajorairporthubcitiesoftheworldSpecializedsectionscoveringthemeasurementofairporttrafficfluctuationsandseasonalityalongwithareviewofairportoutputindicatorsofferinsightfuladditionstothisyearrsquosreport
AsalwaysACIprovidesthemostcomprehensiveairporttrafficdataandrankingsinaninternationallycomparableformataswellasregionaltraffictrendstoprovideourmembersandreadershipaglobalviewontheindustryasawhole
Pleasefeelfreetocontactusshouldyourequireanyclarificationsorhaveanycomments
Angela Gittens
Director General
4 ACI World Report ndash August 2012
5ACI World Report ndash August 2012
The38thICAOAssemblywillbeheldfrom24Septemberto4October2013TheseAssembliesopentoall191ICAOMemberStatesareheldeverythreeyearsandtheyearbeforeeachAssemblyisalwaysextremelyactiveThecomingyearwillbeevenmoresothanusualbecauseinadditiontotheregularICAOCouncilsessionstherewillbethreeConferencesonSecurityAirNavigationandAirTransport
Thedatesfortheseare
High-level Conference on Aviation Security 12-14September2012 Air Navigation Conference 19-30November2012
Air Transport Conference 18-22March2013
InICAOterminologyldquoConferencesrdquoarehigh-leveldecision-makingmeetingswhichreporttoCouncilintermsofldquoConclusionsrdquoandldquoRecommendationsrdquoIfsupportedbytheCounciltheycanleadtoAssemblyResolutionsandthusbecomeakeypartofthepolicyframeworkfortheorganizationforthefollowingthreeyearcycle
ProgressiswelladvancedtowardstheHigh-levelConferenceonAviationSecurity(HLCAS)whichwillconsiderarangeofsubjectmattersofvitalimportancetoairportsTheseare
1ICAOGlobalRiskContextStatement2Enhancingaircargosecurity3Combatingtheinsiderthreat4Theevolutionoftheaviationsecurityauditprocessndashtransparency5Capacity-buildingandtechnicalassistance6Ensuringthesustainabilityofaviationsecuritymeasuresndashequivalence7TheroleoftheMachineReadableTravelDocument(MRTD)ProgrammeAdvancePassengerInformation(API)andPassengerNameRecord(PNR)8Drivingtechnologydevelopmentsandinnovation
TheSecretariathaspreparedafullannotatedagendaandthistogetherwiththeotherbasepapersareavailableontheICAOPublicwebsite httpwwwicaointmeetingsavsecconfPagesdefaultaspx
TheSecretariatexpects500-600participantstoattendincluding15-20MinistersEventhoughitfallsinthesameweekastheACIWorldGeneralAssemblyrepresentativesfromACIwillattendthisimportantmeetingasObserversThiswillgiveustheopportunitytobetheVoiceoftheWorldrsquosAirportsasimportantdecisionsaretakenwhichwillaffectusallACIWorldwillbeworkingwiththeSecurityCommitteeandRegionalcolleaguestogetthebestoutcomesfromtheHighLevelConferenceonAviationSecurityandthesubsequentdiscussionsintheSecretariatandtheICAOCouncil
AnupdateonthekeyoutcomesandmoreinformationaboutforthcomingConferenceswillbeincludedinfuturepublicationsof ACI World Report
Upcoming Events at ICAOby Michael Rossell Director ICAO Relations
6 ACI World Report ndash August 2012
Passenger Traffic Posts Strong Gains at 5 Growth Year Over Year as Air Freight Bounces Back for JuneGlobalpassengermarketsremainbuoyantwithgrowthofalmost5yearoveryearforthefirsthalfof2011andforJune2012WhilecertaindomesticmarketshaveslowedinNorthAmerica(+08)Europe(-03)andAfrica(-24)internationalpassengertraffichasshownstronggrowthinJuneAfrica(+192)andtheMiddleEast(+139)recoveredfromthesharpdeclinesintrafficin2011broughtonbytheArabSpringAsia-Pacificalsoposteddouble-digitgainsininternationalpassengertrafficat+123
Withbusinessconfidenceinafragilestatefreighttraffichasbeenrelativelysluggishinthefirsthalfof2012decliningby-1Neverthelessanoverallgainof+1yearoveryearwasobservedinJune2012WhileleadingfreighthubsinAsiareboundedfromseveralmonthsoftrafficdeclinesmanykeyfreighthubsinNorthAmericacontinuetoexperiencedeclinesinfreighttrafficAlthoughMemphis(MEM)NorthAmericarsquos
majorfreightairportachievedgrowthof+3eightofthetoptenmajorfreightairportsintheUnitedStatessawdeclinesintrafficDomesticfreightvolumesinEuropewerealsostagnantwithadeclineof-1ConverselyfreighttrafficincreasedintheMiddleEastandLatinAmerica-Caribbeanby+92+37respectively
ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoWhilstoverallgrowthisrelativelyuniformandstableacrosspassengermarketsfrommonthtomonththefreightmarketismoreheterogeneousacrossvariousregionsBurgeoningmarketsintheMiddleEastandLatinAmerica-CaribbeanarelessencumberedbytheslowdownthatissweepingacrossotherregionsThoughtheeconomicoutlookisominousformanymajoreconomiesemergingmarketscontinuetobefuelledbytheirstrongdomesticdemandandperseveredespitethesedownsiderisksrdquo
Clickhereforthefullreport
7ACI World Report ndash August 2012
The Trinity Forum 2013 to be Held in Abu Dhabi
ACIWorldispleasedtoannouncethattheworldrsquosleadingairportcommercialrevenuesconferenceTheTrinityForum2013willbeheldinAbuDhabifrom29to31January2013andhostedbyAbuDhabiAirportsCompany(ADAC)
TheTrinityForumjointlyorganizedbyACIandTheMoodieReportisthepreeminentindustrydestinationtomeetandadvancediscussionsandmutualunderstandingofdevelopmentsintheairportretailindustry
ADACChiefCommercialOfficerMohammedAlBulookisaidldquoAbuDhabiAirportsCompanyisproudtohosttheACIAirportBusinessandTrinityForum2013inJanuaryatAbuDhabiTheTrinityForumhasestablisheditselfastheleadingIndustryplatformtodiscussanddebatethelatestdevelopmentsinthedynamicairportretailindustrywithseniorrepresentativesfromtheworldrsquoslargestdutyfreeretailersleadinginternationalbrandsandthemostprogressiveairportsattendingfromaroundtheworldExchangingknowledgeandidentifyingnewtrendscertainlyaddsvalueindevelopingthecustomerexperienceandmaximisingrevenuegrowthforallpartiesinvolvedintheTrinityThisisakeyfocusforAbuDhabiInternationalAirportwhichstrivestocreateuniqueworldclassshoppingexperiencesforitsdiverseaudiencesAbuDhabiAirportsCompanylooksforwardtowelcomingdelegatesfromacrosstheworldtoAbuDhabirdquo
According to Angela Gittens Director General ACI World ldquoACIWorldisenthusiasticabouttheselectionofAbuDhabiasthehostforour2013TrinityForumTheMiddleEastisavibrantgrowingaviationmarketandTrinityconferenceattendeeswillundoubtedlylearnnewtechniquesandstrategiestomaximizenon-aeronauticalrevenueatairportsaroundtheglobeWeareproudofourpartnershipwithTheMoodieReportandlookforwardtoanotheroutstandingeventin2013rdquo
MartinMoodieChairmanandFounderofTheMoodieReportstatedldquoWersquorethrilledthatTheTrinityForumaneventandconceptclosetoourheartistobehostedbysuchaprogressiveairportcompanyAscanbeseenbythe
remarkableandongoingtransformationofthecommercialofferatAbuDhabiInternationalAirportADACbelievesina
high-qualityconsumer-ledretailpropositionItisamongthemostpro-activeofallairportsworldwideinworkingwithfellowindustrystakeholderstoimprovethecommercialpropositionintegrateitwiththeoperationalsideofbusinessandgrowrevenuesforallTheultimatewinneraswehaveseentimeandagainwhentheTrinityconceptflourishesisthetravellingconsumerrdquo
NewthisyearTheMoodieReporthascalledanRFP(RequestforProposals)toidentifynewideasforsubjectsandissuestobedebatedatTheTrinityForum2013PleasesendyourthoughtstoMartinTheMoodieReportcombytheendofJuly
TheprogrammewillbepublishedinSeptemberAccordingtoMartinMoodieldquoWereallywanttoensurethatTheTrinityForummaintainsitsreputationfortacklingthesubjectsthatreallymatterrdquo
ThreefreeForumregistrationswillbeofferedforthemostinnovativeorpotentiallybusiness-advancingideas
ADAChasnegotiatedhighlypreferentialratesattheRitzCarltonHotelbookingandearlybirdregistrationdetailswillbeannouncedincomingweeks
AbuDhabiInternationalAirportrsquosTerminal1Photo courtesy of the Abu Dhabi Airports Company
8 ACI World Report ndash August 2012
TheAirportConsultantsCouncil(ACC)ispleasedtoannouncetheselectionofACIWorldDirectorGeneralAngelaGittensasrecipientofthe2012ACCAviationAwardofExcellenceTheawardwillbepresentedonNovember62012duringtheACCAnnualConferenceampExpositionawardsluncheoninBonitaSpringsFlorida
TheAviationAwardofExcellenceispresentedannuallytohonortheextraordinarycontributionsofanindividualgroupororganizationtotheairportandaviationindustrythatisvisionaryandinnovativehasadvancedtheindustryandhasservedthegeneralpublicgoodThelifetimeachievementsoftherecipientsarealsoconsidered MsGittenswasselectedastherecipientofthisawardbecauseoftheextraordinarybreadthofhercontributionstotheaviationindustryherabilitytobeastrongadvocateonbehalfofmanyaviationstakeholdersandherleadershiponlocalfederalandgloballevels
ldquoAngelaisatrulyuniqueindividualrdquosaidACCPresidentPaulaHochstetlerldquoHerexperienceinairportmanagementasanaviationconsultantandnowasleaderofoneofthehighest-profileglobalassociationshasdemonstratedherabilitytomakeaprofounddifferenceHerin-depthknowledgeofairportpolicyandmanagementhercreativethinkingandhercompetencycoupledwithherapproachablemannerhasenabledhertobeextremelysuccessfulandtobeheldinhighesteembyvirtuallyeveryoneshersquosdealtwithrdquo
PriortojoiningACIWorldin2008GittensheldtopexecutivepositionsatthethreeofthelargestUSairportsystemsDuringhertenureasAviationDirectoratMiamiInternationalAirport(MIA)theairportwasreinvigoratedbyamulti-billiondollar capital improvement plan and garnered attention as thefirstUSairporttoachieveISO14001certificationforitsenvironmentaleffortsasGeneralManagerofHartsfield-JacksonAtlantaInternationalairport(ATL)itbecamethebusiestairportintheworldandservedashostairportforthe1996OlympicGamesandasDeputyDirectoroftheSanFranciscoAirportCommissionsheworkedcloselywithindustrypartnerstofindinnovativewaystoenhancefinancialreturnsShealsoworkedintheprivatesectorasVice
PresidentatTBIAirportManagementwheresheoversawthetransitiontoprivateownershipofLondonLutonAirportandasVicePresidentofAirportBusinessServicesforACCmemberfirmHNTB
GittenshasalsoservedonanumberofindustryboardsandcommitteesincludingtheFAArsquosManagementAdvisoryCommitteetheNationalAcademyofScienceTransportationResearchBoard(TRB)ExecutiveCommitteeandTRBrsquosAirportCooperativeResearchProgramOversightCommitteeandJetBlueAirwaysrsquoBoardofDirectors
TheAirportConsultantsCouncil(ACC)istheinternationaltradeassociationthatrepresentsprivatebusinessesinvolvedinthe
development and operations of airports and related facilities ACC istheonlyassociationthatfocusesexclusivelyonthebusinessinterestsoffirmswithairport-relatedtechnicalexpertiseACC
informsitsmembersofnewtrendswhilepromotingfaircompetitionandprocurementpracticesthatprotecttheindustryrsquosbottomlineFoundedin1978ACCHeadquartersislocatedintheWashington
DCareaViewthisreleaseonlineatACConlineorg
ACI World Director General Angela Gittens Recipient of 2012 ACC Aviation Award of Excellence
9ACI World Report ndash August 2012
ACI World Staff Visits the Montreacuteal-Pierre Elliott Trudeau International Airport Control Tower by Mona Lisa Nazareno Assistant Registrar Global Training
InJuneACIWorldacceptedaninvitationbyMichelLerouxShiftManagerwithNAVCANADA(Canadarsquoscivilairnavigationserviceprovider)tovisittheControlToweroftheMontreacuteal-PierreElliottTrudeauInternationalAirport
Duetolimitedspaceaveryfortunate14employeesofACIWorldweregivenaprivilegedglimpseintotheoperationsoftheairportrsquoscontroltower
OnarrivalthegroupfromACIWorldweregreetedbytheUnitOperationsSpecialistwhograciouslytookthetimetogiveabriefoverviewoftheresponsibilitiesofNAVCANADAwhoownandoperatethecountryrsquosairtrafficservices
ThevisitorsfromACIWorldwereparticularlyinterestedinseeingtheairtrafficamenitiesofthecontroltowerandlearningabouttheessentialroleofthecontrollerswhohavethebeartheresponsibilityofprovidingclearancesandinstructionstolandinganddepartingaircraft
AirtrafficcontrollersensurethataircrafthaveadequatespacenotonlytomaneuverbetweenthemselvesbutwiththeothervehiclesinandaroundtheairportrsquosrunwaysandtaxiwaysDefinitelynotajobtobetakenlightly
Visitingtheverymoderntowerfacilitiesduringmid-morning
theslowperiodasdescribedbyMichelCourcy proved idealastheACIWorldstaffhadthechancetosurveythearearsquosimpressiveairsurveillanceradarmonitorssurfacemovementguidanceandcontrolsystemsandotherairtrafficmanagement(ATM)technology
Forthoseinterested(andnotafraidofheights)aventureoutsideontothecontroltowerrsquosskywalkallowedfortheopportunitytofullyappeciatethescopeoftowerrsquosoperationsoverthephysicalareaaswellasastrikingviewoftheairportoverall
ForthismostrecentvisittotheMontreacuteal-PierreElliottTrudeauInternational AirportACIWorldwouldliketothankMichelLerouxMichelCourcyandNAVCANADAforbeingwonderfulhostsandKevinCaronAssistantDirectorGlobalTrainingforarrangingthevisit
Montreacuteal-PierreElliottTrudeauInternationalAirport Courtesy of Aeacuteroports de Montreacuteal
MichelCourcyNAVCANADA
10 ACI World Report ndash August 2012
Airport Service Quality (ASQ) UpdateExcellentcustomerserviceisoneofthegreatestassetsforanairportintodayrsquoscompetitiveenvironmentTherearemanyfactorsthatcanhelpanairporttobuilditscustomerbaseandcustomerservicecanbeadeterminingfactorinthesuccessof an entire operation
ASQisacomprehensiveACIinitiativetohelpairportsintheircontinuingeffortstoimprovethequalityofserviceexperiencedbypassengersTheASQprogrammesidentifyanddisseminatebestpracticesfromtop-performingairportsaroundtheworld
Currently239airportsgloballyareactiveparticipantsintheASQProgramme
TampaInternationalAirporthavejoinedtheASQRetailcommercialbenchmarkingsurveybringingthetotalnumberofASQRetailairportsto14
WewouldalsoliketowelcomeandcongratulateFortMcMurrayAirportAuthorityforjoiningtheASQUniqueprogramme
MrScottClementsCEOofFortMcMurrayAirportAuthoritystatedldquoTheFortMcMurrayAirport(YMM)ispleasedtoannounceitwillbejoiningtheACIAirportServiceQualityInitiativeYMMislookingforwardtoimprovingitscustomerserviceofferingbylearningfromsomeofthetopperformingairportsaroundtheworldThisprogramwillassistYMMinofferingworldclassserviceasitopensthenewterminalbuildinginApril2014rdquo
WewouldalsoliketowelcomeBangkokAirportinjoiningtheASQAssuredCertificationprogrammeBangkokAirportfirstjoinedASQSurveyin2007
TheASQAssuredCertificationprocessenablesanannualassessmentoftheairportrsquosprogressinimplementingplannedservicequalityimprovementsASQAssuredisaninvaluabletooltoairportCEOrsquoswhowantto
bull Chartacourseofairportserviceimprovementbull Benchmarktheirexistingservicequalitymanagement
processesagainstairportindustrybestpracticebull Strengthentheircustomerfocusedmanagement
culturebull Provideatooltomeasureyear-on-yearprogressbull Demonstratetheircommitmentandattainmentof
industrybestpracticetostakeholdersandregulators
In201213airportshaveachievedtheASQAssuredCertification
bull Austinbull AbuDhabibull Beijingbull Dammanbull Farobull Madeirabull Haikobull Halifaxbull KualaLumpurbull Montrealbull Lisbonbull Ponta Delgadabull Porto
AlsothismonthwewillbehostingthetwoannualASQForumeventsndashASQAmericas(Jacksonville5thndash7thSeptember)andASQForumEuropeAsiaMiddleEastampAfrica(Istanbul20thndash21stSeptember)
PleasenotethatthiseventisfreeforairportstoattendwhetheryourairportispartoftheASQprogrammeoryourairportisconsideringbecomingpartoftheASQprogrammeinthefuture
IntheASQForumswewillbe
bull DiscussingthelatestASQdevelopmentsbull BestPracticesessionsonmanagingwaitingtimes
interactivesessionsonpresentingASQresultsbull HowairportsareusingASQPerformancetoimprove
theirprocessesbull Latestdevelopmentsexperiencesampfindingsfrom
ASQRetailandmuchmore
FormoreinformationpleasecontactRafaelEchevarneDirector Economics and Programme Development Tel+15143731211Email rchevarneaciaero wwwaciaeroasq
11ACI World Report ndash August 2012
ACI Welcomes New World Business PartnersAERO Training Center7ImpasseNiceacutephoreNiepce93290Tremblay-en-FranceFrance
WBPContactPersonPatrickGrandoulierPresidentTel+33156480912Email directioncamasformationfrwwwcamasformationfr
Withover15yearsofexpertiseintrainingandrecruitmentweofferawholeportfoliooftrainingsolutionsldquoTrainingthewayyouchooserdquowithinteractiveandvisualcoursesfromvirtualclasses Weimplementsecuritysafetyandgroundhandlingservicestrafficandflightoperationstrainingallovertheworldandaswellrecruitmentsolutionsforairportbusiness Workinghand-in-handwithcustomersATCsupportsyouwithourprofitablestandardcourseofferandpersonalizedtrainingprogramstailoredtoyourneeds
Airport Direct TravelTheBusinessCenterCaddsdownIndustrialParkBidefordDevonEX393BTUnitedKingdom
WBPContactPersonMarieHartBusinessManagerTel+44(0)12374266401Email mariehartairportdirecttravelcomwwwairportdirecttravelcom
AirportDirectTravel(ADT)isanairport-centricbusinessthatprovidesworldclassITsolutionsandservicestotheAirportIndustryAsanenterpriseorganisationwithofficesinEuropeUSAandAustraliaADTfocusesongeneratingincomefortheirAirportclientsbyleveragingtheirexperienceandindustryleadingtechnologylsquoAirportREZrsquotodelivergreaterparkingandancillaryrevenues
12 ACI World Report ndash August 2012
ACI Welcomes New World Business PartnersContinued
GHDGPOBox1877CanberraACT2601Australia
WBPContactPersonDavid Race PrincipalAviationConsultantTel+61881116691Email davidraceghdcomwwwghdcom
Forover30yearsGHDhasdeliveredintegratedconsultancyservicestoairportsimprovingoperationalperformancecommercialopportunitiesandreturnstostakeholders Ourarchitecturalengineeringandprofessionalconsultancyservicesincludesiteselectionandfeasibilitystudieseconomicanalysisairportmanualsairfieldlightingprojectmanagementriskhazardanalysisairportdevelopmentplanninglandsidepropertydevelopment(egcarparkshotelsbusinessparksetc)roadsandrailenvironmentalservicesforecastingandmasterplanningaviationsecurityreviewsanddesignterminalplanninganddesignaircraftnoisestudiesairfieldcapacityanalysispavementevaluationsgeometricdesignandmaintenancesystems
Maghreb TransmissionsZIMrsquoGhiraIIILotndeg512082FouchanaBenArouskTunisieTunisia
WBPContactPersonMohamedBenBelgacemGeneral ManagerTel+21679408862Email maghrebtransmissionstopnettnwwwmaghrebtransmissionscom
MAGHREBTRANSMISSIONSaeacuteteacutecreacuteeen1989parMrBenBelgacemMohamedingeacutenieurdeformationIlacommenceacutesavieprofessionnelledansleMaghrebsecteurTunisieetAlgeacuteriepourlecomptedelasocieacuteteacuteSIEGLINGNdeg1mondialfabriquantdescourroiesplatesdetransmissionsetdesbandesdetransportcesproduitsrepreacutesententlrsquoeacuteleacutementleplusimportantdanslatransmissiondepuissancedansunsystegravememeacutecaniqueilssontfaitspourabsorberlaplupartdeschargeslesplusdiversesChaqueproblegravemedetransmissiondepuissanceneacutecessiteuneeacutetudeetunchoixminutieuxdeseacuteleacutementsadeacutequatsafindrsquoobtenirunreacutesultatoptimaletrentable
13ACI World Report ndash August 2012
Tavor GAM Consulting Ltd15SapirStreetRamat EfalIsreal
WBPContactPersonMichaelDinarCEOTel+97254210024Email mdinar014netil
TavorGAMConsultinggivesservicesinconsultingtotheTravelRetailIndustryandwasfoundedbyownerMichaelDinar MichaelwaswiththegroupthatfoundedJamesRichardsonoperationinTelAvivin1988andbecametheCEOofJamesRichardsonfrom1990to2000 In2001MichaelmovedtotheUStobecomePresidentAirportDivisionforDutyFreeAmericasuntil2008
TUEZ RheinlandAmGrauenStien51105CologneGermany
WBPContactPersonMartinSperberGlobalBusinessFieldManagerAviatonAirportsTel+492218061771Email sperberdetuvcom
Aninternationallyrenownedindependentthird-partytestinginspectionandcertificationorganizationTUumlVRheinlandpossesses140yearsofexperiencehas500servicelocationsin65countrieson5continentsemploysover16000peopleworldwideandprovidesprofessionalservicesupporttoclientsaroundtheworld
ACI Welcomes New World Business PartnersContinued
14 ACI World Report ndash August 2012
Regional World Business Partner ContactsACIWBPAFRAliTounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero
ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACIWBPASIA-PACAda TseEmail adaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACIWBPEURYuliaPlyusninaEmail YuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACI World
btayloraciaero
15ACI World Report ndash August 2012
August
27-29August ACIAfricaAnnualAssemblyConferenceampExhibition LivingstoneZambia
September
5-7September2012AirportForumASQForumAmericasJacksonvilleUSA9-12September22nd ACIWorldACINorthAmerica AnnualGeneralAssemblyConferenceampExhibitionCalgaryCanada20-21September2012AirportForumASQEuropeAsiaMiddleEastAfricaIstanbulTurkey
October
17-19October AirportLeadershipandChangeManagementForumandExhibitionLondonUnitedKingdom
November
10-13November 21stACI-LACAnnualRegionalAssemblyConferenceampExhibition PuertoVallartaMexico26-28November7thACIEuropeampACIAsiaPacificAirportExchangeAmsterdamTheNetherlands
ACIEVENTS
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
FollowUsonTwitterACIWorld
ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInlinkdinAirportsCouncilInternational
ACISOCIALMEDIA
16 ACI World Report ndash August 2012
17ACI World Report ndash August 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
18 ACI World Report ndash August 2012
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
4 ACI World Report ndash August 2012
5ACI World Report ndash August 2012
The38thICAOAssemblywillbeheldfrom24Septemberto4October2013TheseAssembliesopentoall191ICAOMemberStatesareheldeverythreeyearsandtheyearbeforeeachAssemblyisalwaysextremelyactiveThecomingyearwillbeevenmoresothanusualbecauseinadditiontotheregularICAOCouncilsessionstherewillbethreeConferencesonSecurityAirNavigationandAirTransport
Thedatesfortheseare
High-level Conference on Aviation Security 12-14September2012 Air Navigation Conference 19-30November2012
Air Transport Conference 18-22March2013
InICAOterminologyldquoConferencesrdquoarehigh-leveldecision-makingmeetingswhichreporttoCouncilintermsofldquoConclusionsrdquoandldquoRecommendationsrdquoIfsupportedbytheCounciltheycanleadtoAssemblyResolutionsandthusbecomeakeypartofthepolicyframeworkfortheorganizationforthefollowingthreeyearcycle
ProgressiswelladvancedtowardstheHigh-levelConferenceonAviationSecurity(HLCAS)whichwillconsiderarangeofsubjectmattersofvitalimportancetoairportsTheseare
1ICAOGlobalRiskContextStatement2Enhancingaircargosecurity3Combatingtheinsiderthreat4Theevolutionoftheaviationsecurityauditprocessndashtransparency5Capacity-buildingandtechnicalassistance6Ensuringthesustainabilityofaviationsecuritymeasuresndashequivalence7TheroleoftheMachineReadableTravelDocument(MRTD)ProgrammeAdvancePassengerInformation(API)andPassengerNameRecord(PNR)8Drivingtechnologydevelopmentsandinnovation
TheSecretariathaspreparedafullannotatedagendaandthistogetherwiththeotherbasepapersareavailableontheICAOPublicwebsite httpwwwicaointmeetingsavsecconfPagesdefaultaspx
TheSecretariatexpects500-600participantstoattendincluding15-20MinistersEventhoughitfallsinthesameweekastheACIWorldGeneralAssemblyrepresentativesfromACIwillattendthisimportantmeetingasObserversThiswillgiveustheopportunitytobetheVoiceoftheWorldrsquosAirportsasimportantdecisionsaretakenwhichwillaffectusallACIWorldwillbeworkingwiththeSecurityCommitteeandRegionalcolleaguestogetthebestoutcomesfromtheHighLevelConferenceonAviationSecurityandthesubsequentdiscussionsintheSecretariatandtheICAOCouncil
AnupdateonthekeyoutcomesandmoreinformationaboutforthcomingConferenceswillbeincludedinfuturepublicationsof ACI World Report
Upcoming Events at ICAOby Michael Rossell Director ICAO Relations
6 ACI World Report ndash August 2012
Passenger Traffic Posts Strong Gains at 5 Growth Year Over Year as Air Freight Bounces Back for JuneGlobalpassengermarketsremainbuoyantwithgrowthofalmost5yearoveryearforthefirsthalfof2011andforJune2012WhilecertaindomesticmarketshaveslowedinNorthAmerica(+08)Europe(-03)andAfrica(-24)internationalpassengertraffichasshownstronggrowthinJuneAfrica(+192)andtheMiddleEast(+139)recoveredfromthesharpdeclinesintrafficin2011broughtonbytheArabSpringAsia-Pacificalsoposteddouble-digitgainsininternationalpassengertrafficat+123
Withbusinessconfidenceinafragilestatefreighttraffichasbeenrelativelysluggishinthefirsthalfof2012decliningby-1Neverthelessanoverallgainof+1yearoveryearwasobservedinJune2012WhileleadingfreighthubsinAsiareboundedfromseveralmonthsoftrafficdeclinesmanykeyfreighthubsinNorthAmericacontinuetoexperiencedeclinesinfreighttrafficAlthoughMemphis(MEM)NorthAmericarsquos
majorfreightairportachievedgrowthof+3eightofthetoptenmajorfreightairportsintheUnitedStatessawdeclinesintrafficDomesticfreightvolumesinEuropewerealsostagnantwithadeclineof-1ConverselyfreighttrafficincreasedintheMiddleEastandLatinAmerica-Caribbeanby+92+37respectively
ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoWhilstoverallgrowthisrelativelyuniformandstableacrosspassengermarketsfrommonthtomonththefreightmarketismoreheterogeneousacrossvariousregionsBurgeoningmarketsintheMiddleEastandLatinAmerica-CaribbeanarelessencumberedbytheslowdownthatissweepingacrossotherregionsThoughtheeconomicoutlookisominousformanymajoreconomiesemergingmarketscontinuetobefuelledbytheirstrongdomesticdemandandperseveredespitethesedownsiderisksrdquo
Clickhereforthefullreport
7ACI World Report ndash August 2012
The Trinity Forum 2013 to be Held in Abu Dhabi
ACIWorldispleasedtoannouncethattheworldrsquosleadingairportcommercialrevenuesconferenceTheTrinityForum2013willbeheldinAbuDhabifrom29to31January2013andhostedbyAbuDhabiAirportsCompany(ADAC)
TheTrinityForumjointlyorganizedbyACIandTheMoodieReportisthepreeminentindustrydestinationtomeetandadvancediscussionsandmutualunderstandingofdevelopmentsintheairportretailindustry
ADACChiefCommercialOfficerMohammedAlBulookisaidldquoAbuDhabiAirportsCompanyisproudtohosttheACIAirportBusinessandTrinityForum2013inJanuaryatAbuDhabiTheTrinityForumhasestablisheditselfastheleadingIndustryplatformtodiscussanddebatethelatestdevelopmentsinthedynamicairportretailindustrywithseniorrepresentativesfromtheworldrsquoslargestdutyfreeretailersleadinginternationalbrandsandthemostprogressiveairportsattendingfromaroundtheworldExchangingknowledgeandidentifyingnewtrendscertainlyaddsvalueindevelopingthecustomerexperienceandmaximisingrevenuegrowthforallpartiesinvolvedintheTrinityThisisakeyfocusforAbuDhabiInternationalAirportwhichstrivestocreateuniqueworldclassshoppingexperiencesforitsdiverseaudiencesAbuDhabiAirportsCompanylooksforwardtowelcomingdelegatesfromacrosstheworldtoAbuDhabirdquo
According to Angela Gittens Director General ACI World ldquoACIWorldisenthusiasticabouttheselectionofAbuDhabiasthehostforour2013TrinityForumTheMiddleEastisavibrantgrowingaviationmarketandTrinityconferenceattendeeswillundoubtedlylearnnewtechniquesandstrategiestomaximizenon-aeronauticalrevenueatairportsaroundtheglobeWeareproudofourpartnershipwithTheMoodieReportandlookforwardtoanotheroutstandingeventin2013rdquo
MartinMoodieChairmanandFounderofTheMoodieReportstatedldquoWersquorethrilledthatTheTrinityForumaneventandconceptclosetoourheartistobehostedbysuchaprogressiveairportcompanyAscanbeseenbythe
remarkableandongoingtransformationofthecommercialofferatAbuDhabiInternationalAirportADACbelievesina
high-qualityconsumer-ledretailpropositionItisamongthemostpro-activeofallairportsworldwideinworkingwithfellowindustrystakeholderstoimprovethecommercialpropositionintegrateitwiththeoperationalsideofbusinessandgrowrevenuesforallTheultimatewinneraswehaveseentimeandagainwhentheTrinityconceptflourishesisthetravellingconsumerrdquo
NewthisyearTheMoodieReporthascalledanRFP(RequestforProposals)toidentifynewideasforsubjectsandissuestobedebatedatTheTrinityForum2013PleasesendyourthoughtstoMartinTheMoodieReportcombytheendofJuly
TheprogrammewillbepublishedinSeptemberAccordingtoMartinMoodieldquoWereallywanttoensurethatTheTrinityForummaintainsitsreputationfortacklingthesubjectsthatreallymatterrdquo
ThreefreeForumregistrationswillbeofferedforthemostinnovativeorpotentiallybusiness-advancingideas
ADAChasnegotiatedhighlypreferentialratesattheRitzCarltonHotelbookingandearlybirdregistrationdetailswillbeannouncedincomingweeks
AbuDhabiInternationalAirportrsquosTerminal1Photo courtesy of the Abu Dhabi Airports Company
8 ACI World Report ndash August 2012
TheAirportConsultantsCouncil(ACC)ispleasedtoannouncetheselectionofACIWorldDirectorGeneralAngelaGittensasrecipientofthe2012ACCAviationAwardofExcellenceTheawardwillbepresentedonNovember62012duringtheACCAnnualConferenceampExpositionawardsluncheoninBonitaSpringsFlorida
TheAviationAwardofExcellenceispresentedannuallytohonortheextraordinarycontributionsofanindividualgroupororganizationtotheairportandaviationindustrythatisvisionaryandinnovativehasadvancedtheindustryandhasservedthegeneralpublicgoodThelifetimeachievementsoftherecipientsarealsoconsidered MsGittenswasselectedastherecipientofthisawardbecauseoftheextraordinarybreadthofhercontributionstotheaviationindustryherabilitytobeastrongadvocateonbehalfofmanyaviationstakeholdersandherleadershiponlocalfederalandgloballevels
ldquoAngelaisatrulyuniqueindividualrdquosaidACCPresidentPaulaHochstetlerldquoHerexperienceinairportmanagementasanaviationconsultantandnowasleaderofoneofthehighest-profileglobalassociationshasdemonstratedherabilitytomakeaprofounddifferenceHerin-depthknowledgeofairportpolicyandmanagementhercreativethinkingandhercompetencycoupledwithherapproachablemannerhasenabledhertobeextremelysuccessfulandtobeheldinhighesteembyvirtuallyeveryoneshersquosdealtwithrdquo
PriortojoiningACIWorldin2008GittensheldtopexecutivepositionsatthethreeofthelargestUSairportsystemsDuringhertenureasAviationDirectoratMiamiInternationalAirport(MIA)theairportwasreinvigoratedbyamulti-billiondollar capital improvement plan and garnered attention as thefirstUSairporttoachieveISO14001certificationforitsenvironmentaleffortsasGeneralManagerofHartsfield-JacksonAtlantaInternationalairport(ATL)itbecamethebusiestairportintheworldandservedashostairportforthe1996OlympicGamesandasDeputyDirectoroftheSanFranciscoAirportCommissionsheworkedcloselywithindustrypartnerstofindinnovativewaystoenhancefinancialreturnsShealsoworkedintheprivatesectorasVice
PresidentatTBIAirportManagementwheresheoversawthetransitiontoprivateownershipofLondonLutonAirportandasVicePresidentofAirportBusinessServicesforACCmemberfirmHNTB
GittenshasalsoservedonanumberofindustryboardsandcommitteesincludingtheFAArsquosManagementAdvisoryCommitteetheNationalAcademyofScienceTransportationResearchBoard(TRB)ExecutiveCommitteeandTRBrsquosAirportCooperativeResearchProgramOversightCommitteeandJetBlueAirwaysrsquoBoardofDirectors
TheAirportConsultantsCouncil(ACC)istheinternationaltradeassociationthatrepresentsprivatebusinessesinvolvedinthe
development and operations of airports and related facilities ACC istheonlyassociationthatfocusesexclusivelyonthebusinessinterestsoffirmswithairport-relatedtechnicalexpertiseACC
informsitsmembersofnewtrendswhilepromotingfaircompetitionandprocurementpracticesthatprotecttheindustryrsquosbottomlineFoundedin1978ACCHeadquartersislocatedintheWashington
DCareaViewthisreleaseonlineatACConlineorg
ACI World Director General Angela Gittens Recipient of 2012 ACC Aviation Award of Excellence
9ACI World Report ndash August 2012
ACI World Staff Visits the Montreacuteal-Pierre Elliott Trudeau International Airport Control Tower by Mona Lisa Nazareno Assistant Registrar Global Training
InJuneACIWorldacceptedaninvitationbyMichelLerouxShiftManagerwithNAVCANADA(Canadarsquoscivilairnavigationserviceprovider)tovisittheControlToweroftheMontreacuteal-PierreElliottTrudeauInternationalAirport
Duetolimitedspaceaveryfortunate14employeesofACIWorldweregivenaprivilegedglimpseintotheoperationsoftheairportrsquoscontroltower
OnarrivalthegroupfromACIWorldweregreetedbytheUnitOperationsSpecialistwhograciouslytookthetimetogiveabriefoverviewoftheresponsibilitiesofNAVCANADAwhoownandoperatethecountryrsquosairtrafficservices
ThevisitorsfromACIWorldwereparticularlyinterestedinseeingtheairtrafficamenitiesofthecontroltowerandlearningabouttheessentialroleofthecontrollerswhohavethebeartheresponsibilityofprovidingclearancesandinstructionstolandinganddepartingaircraft
AirtrafficcontrollersensurethataircrafthaveadequatespacenotonlytomaneuverbetweenthemselvesbutwiththeothervehiclesinandaroundtheairportrsquosrunwaysandtaxiwaysDefinitelynotajobtobetakenlightly
Visitingtheverymoderntowerfacilitiesduringmid-morning
theslowperiodasdescribedbyMichelCourcy proved idealastheACIWorldstaffhadthechancetosurveythearearsquosimpressiveairsurveillanceradarmonitorssurfacemovementguidanceandcontrolsystemsandotherairtrafficmanagement(ATM)technology
Forthoseinterested(andnotafraidofheights)aventureoutsideontothecontroltowerrsquosskywalkallowedfortheopportunitytofullyappeciatethescopeoftowerrsquosoperationsoverthephysicalareaaswellasastrikingviewoftheairportoverall
ForthismostrecentvisittotheMontreacuteal-PierreElliottTrudeauInternational AirportACIWorldwouldliketothankMichelLerouxMichelCourcyandNAVCANADAforbeingwonderfulhostsandKevinCaronAssistantDirectorGlobalTrainingforarrangingthevisit
Montreacuteal-PierreElliottTrudeauInternationalAirport Courtesy of Aeacuteroports de Montreacuteal
MichelCourcyNAVCANADA
10 ACI World Report ndash August 2012
Airport Service Quality (ASQ) UpdateExcellentcustomerserviceisoneofthegreatestassetsforanairportintodayrsquoscompetitiveenvironmentTherearemanyfactorsthatcanhelpanairporttobuilditscustomerbaseandcustomerservicecanbeadeterminingfactorinthesuccessof an entire operation
ASQisacomprehensiveACIinitiativetohelpairportsintheircontinuingeffortstoimprovethequalityofserviceexperiencedbypassengersTheASQprogrammesidentifyanddisseminatebestpracticesfromtop-performingairportsaroundtheworld
Currently239airportsgloballyareactiveparticipantsintheASQProgramme
TampaInternationalAirporthavejoinedtheASQRetailcommercialbenchmarkingsurveybringingthetotalnumberofASQRetailairportsto14
WewouldalsoliketowelcomeandcongratulateFortMcMurrayAirportAuthorityforjoiningtheASQUniqueprogramme
MrScottClementsCEOofFortMcMurrayAirportAuthoritystatedldquoTheFortMcMurrayAirport(YMM)ispleasedtoannounceitwillbejoiningtheACIAirportServiceQualityInitiativeYMMislookingforwardtoimprovingitscustomerserviceofferingbylearningfromsomeofthetopperformingairportsaroundtheworldThisprogramwillassistYMMinofferingworldclassserviceasitopensthenewterminalbuildinginApril2014rdquo
WewouldalsoliketowelcomeBangkokAirportinjoiningtheASQAssuredCertificationprogrammeBangkokAirportfirstjoinedASQSurveyin2007
TheASQAssuredCertificationprocessenablesanannualassessmentoftheairportrsquosprogressinimplementingplannedservicequalityimprovementsASQAssuredisaninvaluabletooltoairportCEOrsquoswhowantto
bull Chartacourseofairportserviceimprovementbull Benchmarktheirexistingservicequalitymanagement
processesagainstairportindustrybestpracticebull Strengthentheircustomerfocusedmanagement
culturebull Provideatooltomeasureyear-on-yearprogressbull Demonstratetheircommitmentandattainmentof
industrybestpracticetostakeholdersandregulators
In201213airportshaveachievedtheASQAssuredCertification
bull Austinbull AbuDhabibull Beijingbull Dammanbull Farobull Madeirabull Haikobull Halifaxbull KualaLumpurbull Montrealbull Lisbonbull Ponta Delgadabull Porto
AlsothismonthwewillbehostingthetwoannualASQForumeventsndashASQAmericas(Jacksonville5thndash7thSeptember)andASQForumEuropeAsiaMiddleEastampAfrica(Istanbul20thndash21stSeptember)
PleasenotethatthiseventisfreeforairportstoattendwhetheryourairportispartoftheASQprogrammeoryourairportisconsideringbecomingpartoftheASQprogrammeinthefuture
IntheASQForumswewillbe
bull DiscussingthelatestASQdevelopmentsbull BestPracticesessionsonmanagingwaitingtimes
interactivesessionsonpresentingASQresultsbull HowairportsareusingASQPerformancetoimprove
theirprocessesbull Latestdevelopmentsexperiencesampfindingsfrom
ASQRetailandmuchmore
FormoreinformationpleasecontactRafaelEchevarneDirector Economics and Programme Development Tel+15143731211Email rchevarneaciaero wwwaciaeroasq
11ACI World Report ndash August 2012
ACI Welcomes New World Business PartnersAERO Training Center7ImpasseNiceacutephoreNiepce93290Tremblay-en-FranceFrance
WBPContactPersonPatrickGrandoulierPresidentTel+33156480912Email directioncamasformationfrwwwcamasformationfr
Withover15yearsofexpertiseintrainingandrecruitmentweofferawholeportfoliooftrainingsolutionsldquoTrainingthewayyouchooserdquowithinteractiveandvisualcoursesfromvirtualclasses Weimplementsecuritysafetyandgroundhandlingservicestrafficandflightoperationstrainingallovertheworldandaswellrecruitmentsolutionsforairportbusiness Workinghand-in-handwithcustomersATCsupportsyouwithourprofitablestandardcourseofferandpersonalizedtrainingprogramstailoredtoyourneeds
Airport Direct TravelTheBusinessCenterCaddsdownIndustrialParkBidefordDevonEX393BTUnitedKingdom
WBPContactPersonMarieHartBusinessManagerTel+44(0)12374266401Email mariehartairportdirecttravelcomwwwairportdirecttravelcom
AirportDirectTravel(ADT)isanairport-centricbusinessthatprovidesworldclassITsolutionsandservicestotheAirportIndustryAsanenterpriseorganisationwithofficesinEuropeUSAandAustraliaADTfocusesongeneratingincomefortheirAirportclientsbyleveragingtheirexperienceandindustryleadingtechnologylsquoAirportREZrsquotodelivergreaterparkingandancillaryrevenues
12 ACI World Report ndash August 2012
ACI Welcomes New World Business PartnersContinued
GHDGPOBox1877CanberraACT2601Australia
WBPContactPersonDavid Race PrincipalAviationConsultantTel+61881116691Email davidraceghdcomwwwghdcom
Forover30yearsGHDhasdeliveredintegratedconsultancyservicestoairportsimprovingoperationalperformancecommercialopportunitiesandreturnstostakeholders Ourarchitecturalengineeringandprofessionalconsultancyservicesincludesiteselectionandfeasibilitystudieseconomicanalysisairportmanualsairfieldlightingprojectmanagementriskhazardanalysisairportdevelopmentplanninglandsidepropertydevelopment(egcarparkshotelsbusinessparksetc)roadsandrailenvironmentalservicesforecastingandmasterplanningaviationsecurityreviewsanddesignterminalplanninganddesignaircraftnoisestudiesairfieldcapacityanalysispavementevaluationsgeometricdesignandmaintenancesystems
Maghreb TransmissionsZIMrsquoGhiraIIILotndeg512082FouchanaBenArouskTunisieTunisia
WBPContactPersonMohamedBenBelgacemGeneral ManagerTel+21679408862Email maghrebtransmissionstopnettnwwwmaghrebtransmissionscom
MAGHREBTRANSMISSIONSaeacuteteacutecreacuteeen1989parMrBenBelgacemMohamedingeacutenieurdeformationIlacommenceacutesavieprofessionnelledansleMaghrebsecteurTunisieetAlgeacuteriepourlecomptedelasocieacuteteacuteSIEGLINGNdeg1mondialfabriquantdescourroiesplatesdetransmissionsetdesbandesdetransportcesproduitsrepreacutesententlrsquoeacuteleacutementleplusimportantdanslatransmissiondepuissancedansunsystegravememeacutecaniqueilssontfaitspourabsorberlaplupartdeschargeslesplusdiversesChaqueproblegravemedetransmissiondepuissanceneacutecessiteuneeacutetudeetunchoixminutieuxdeseacuteleacutementsadeacutequatsafindrsquoobtenirunreacutesultatoptimaletrentable
13ACI World Report ndash August 2012
Tavor GAM Consulting Ltd15SapirStreetRamat EfalIsreal
WBPContactPersonMichaelDinarCEOTel+97254210024Email mdinar014netil
TavorGAMConsultinggivesservicesinconsultingtotheTravelRetailIndustryandwasfoundedbyownerMichaelDinar MichaelwaswiththegroupthatfoundedJamesRichardsonoperationinTelAvivin1988andbecametheCEOofJamesRichardsonfrom1990to2000 In2001MichaelmovedtotheUStobecomePresidentAirportDivisionforDutyFreeAmericasuntil2008
TUEZ RheinlandAmGrauenStien51105CologneGermany
WBPContactPersonMartinSperberGlobalBusinessFieldManagerAviatonAirportsTel+492218061771Email sperberdetuvcom
Aninternationallyrenownedindependentthird-partytestinginspectionandcertificationorganizationTUumlVRheinlandpossesses140yearsofexperiencehas500servicelocationsin65countrieson5continentsemploysover16000peopleworldwideandprovidesprofessionalservicesupporttoclientsaroundtheworld
ACI Welcomes New World Business PartnersContinued
14 ACI World Report ndash August 2012
Regional World Business Partner ContactsACIWBPAFRAliTounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero
ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACIWBPASIA-PACAda TseEmail adaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACIWBPEURYuliaPlyusninaEmail YuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACI World
btayloraciaero
15ACI World Report ndash August 2012
August
27-29August ACIAfricaAnnualAssemblyConferenceampExhibition LivingstoneZambia
September
5-7September2012AirportForumASQForumAmericasJacksonvilleUSA9-12September22nd ACIWorldACINorthAmerica AnnualGeneralAssemblyConferenceampExhibitionCalgaryCanada20-21September2012AirportForumASQEuropeAsiaMiddleEastAfricaIstanbulTurkey
October
17-19October AirportLeadershipandChangeManagementForumandExhibitionLondonUnitedKingdom
November
10-13November 21stACI-LACAnnualRegionalAssemblyConferenceampExhibition PuertoVallartaMexico26-28November7thACIEuropeampACIAsiaPacificAirportExchangeAmsterdamTheNetherlands
ACIEVENTS
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
FollowUsonTwitterACIWorld
ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInlinkdinAirportsCouncilInternational
ACISOCIALMEDIA
16 ACI World Report ndash August 2012
17ACI World Report ndash August 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
18 ACI World Report ndash August 2012
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
5ACI World Report ndash August 2012
The38thICAOAssemblywillbeheldfrom24Septemberto4October2013TheseAssembliesopentoall191ICAOMemberStatesareheldeverythreeyearsandtheyearbeforeeachAssemblyisalwaysextremelyactiveThecomingyearwillbeevenmoresothanusualbecauseinadditiontotheregularICAOCouncilsessionstherewillbethreeConferencesonSecurityAirNavigationandAirTransport
Thedatesfortheseare
High-level Conference on Aviation Security 12-14September2012 Air Navigation Conference 19-30November2012
Air Transport Conference 18-22March2013
InICAOterminologyldquoConferencesrdquoarehigh-leveldecision-makingmeetingswhichreporttoCouncilintermsofldquoConclusionsrdquoandldquoRecommendationsrdquoIfsupportedbytheCounciltheycanleadtoAssemblyResolutionsandthusbecomeakeypartofthepolicyframeworkfortheorganizationforthefollowingthreeyearcycle
ProgressiswelladvancedtowardstheHigh-levelConferenceonAviationSecurity(HLCAS)whichwillconsiderarangeofsubjectmattersofvitalimportancetoairportsTheseare
1ICAOGlobalRiskContextStatement2Enhancingaircargosecurity3Combatingtheinsiderthreat4Theevolutionoftheaviationsecurityauditprocessndashtransparency5Capacity-buildingandtechnicalassistance6Ensuringthesustainabilityofaviationsecuritymeasuresndashequivalence7TheroleoftheMachineReadableTravelDocument(MRTD)ProgrammeAdvancePassengerInformation(API)andPassengerNameRecord(PNR)8Drivingtechnologydevelopmentsandinnovation
TheSecretariathaspreparedafullannotatedagendaandthistogetherwiththeotherbasepapersareavailableontheICAOPublicwebsite httpwwwicaointmeetingsavsecconfPagesdefaultaspx
TheSecretariatexpects500-600participantstoattendincluding15-20MinistersEventhoughitfallsinthesameweekastheACIWorldGeneralAssemblyrepresentativesfromACIwillattendthisimportantmeetingasObserversThiswillgiveustheopportunitytobetheVoiceoftheWorldrsquosAirportsasimportantdecisionsaretakenwhichwillaffectusallACIWorldwillbeworkingwiththeSecurityCommitteeandRegionalcolleaguestogetthebestoutcomesfromtheHighLevelConferenceonAviationSecurityandthesubsequentdiscussionsintheSecretariatandtheICAOCouncil
AnupdateonthekeyoutcomesandmoreinformationaboutforthcomingConferenceswillbeincludedinfuturepublicationsof ACI World Report
Upcoming Events at ICAOby Michael Rossell Director ICAO Relations
6 ACI World Report ndash August 2012
Passenger Traffic Posts Strong Gains at 5 Growth Year Over Year as Air Freight Bounces Back for JuneGlobalpassengermarketsremainbuoyantwithgrowthofalmost5yearoveryearforthefirsthalfof2011andforJune2012WhilecertaindomesticmarketshaveslowedinNorthAmerica(+08)Europe(-03)andAfrica(-24)internationalpassengertraffichasshownstronggrowthinJuneAfrica(+192)andtheMiddleEast(+139)recoveredfromthesharpdeclinesintrafficin2011broughtonbytheArabSpringAsia-Pacificalsoposteddouble-digitgainsininternationalpassengertrafficat+123
Withbusinessconfidenceinafragilestatefreighttraffichasbeenrelativelysluggishinthefirsthalfof2012decliningby-1Neverthelessanoverallgainof+1yearoveryearwasobservedinJune2012WhileleadingfreighthubsinAsiareboundedfromseveralmonthsoftrafficdeclinesmanykeyfreighthubsinNorthAmericacontinuetoexperiencedeclinesinfreighttrafficAlthoughMemphis(MEM)NorthAmericarsquos
majorfreightairportachievedgrowthof+3eightofthetoptenmajorfreightairportsintheUnitedStatessawdeclinesintrafficDomesticfreightvolumesinEuropewerealsostagnantwithadeclineof-1ConverselyfreighttrafficincreasedintheMiddleEastandLatinAmerica-Caribbeanby+92+37respectively
ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoWhilstoverallgrowthisrelativelyuniformandstableacrosspassengermarketsfrommonthtomonththefreightmarketismoreheterogeneousacrossvariousregionsBurgeoningmarketsintheMiddleEastandLatinAmerica-CaribbeanarelessencumberedbytheslowdownthatissweepingacrossotherregionsThoughtheeconomicoutlookisominousformanymajoreconomiesemergingmarketscontinuetobefuelledbytheirstrongdomesticdemandandperseveredespitethesedownsiderisksrdquo
Clickhereforthefullreport
7ACI World Report ndash August 2012
The Trinity Forum 2013 to be Held in Abu Dhabi
ACIWorldispleasedtoannouncethattheworldrsquosleadingairportcommercialrevenuesconferenceTheTrinityForum2013willbeheldinAbuDhabifrom29to31January2013andhostedbyAbuDhabiAirportsCompany(ADAC)
TheTrinityForumjointlyorganizedbyACIandTheMoodieReportisthepreeminentindustrydestinationtomeetandadvancediscussionsandmutualunderstandingofdevelopmentsintheairportretailindustry
ADACChiefCommercialOfficerMohammedAlBulookisaidldquoAbuDhabiAirportsCompanyisproudtohosttheACIAirportBusinessandTrinityForum2013inJanuaryatAbuDhabiTheTrinityForumhasestablisheditselfastheleadingIndustryplatformtodiscussanddebatethelatestdevelopmentsinthedynamicairportretailindustrywithseniorrepresentativesfromtheworldrsquoslargestdutyfreeretailersleadinginternationalbrandsandthemostprogressiveairportsattendingfromaroundtheworldExchangingknowledgeandidentifyingnewtrendscertainlyaddsvalueindevelopingthecustomerexperienceandmaximisingrevenuegrowthforallpartiesinvolvedintheTrinityThisisakeyfocusforAbuDhabiInternationalAirportwhichstrivestocreateuniqueworldclassshoppingexperiencesforitsdiverseaudiencesAbuDhabiAirportsCompanylooksforwardtowelcomingdelegatesfromacrosstheworldtoAbuDhabirdquo
According to Angela Gittens Director General ACI World ldquoACIWorldisenthusiasticabouttheselectionofAbuDhabiasthehostforour2013TrinityForumTheMiddleEastisavibrantgrowingaviationmarketandTrinityconferenceattendeeswillundoubtedlylearnnewtechniquesandstrategiestomaximizenon-aeronauticalrevenueatairportsaroundtheglobeWeareproudofourpartnershipwithTheMoodieReportandlookforwardtoanotheroutstandingeventin2013rdquo
MartinMoodieChairmanandFounderofTheMoodieReportstatedldquoWersquorethrilledthatTheTrinityForumaneventandconceptclosetoourheartistobehostedbysuchaprogressiveairportcompanyAscanbeseenbythe
remarkableandongoingtransformationofthecommercialofferatAbuDhabiInternationalAirportADACbelievesina
high-qualityconsumer-ledretailpropositionItisamongthemostpro-activeofallairportsworldwideinworkingwithfellowindustrystakeholderstoimprovethecommercialpropositionintegrateitwiththeoperationalsideofbusinessandgrowrevenuesforallTheultimatewinneraswehaveseentimeandagainwhentheTrinityconceptflourishesisthetravellingconsumerrdquo
NewthisyearTheMoodieReporthascalledanRFP(RequestforProposals)toidentifynewideasforsubjectsandissuestobedebatedatTheTrinityForum2013PleasesendyourthoughtstoMartinTheMoodieReportcombytheendofJuly
TheprogrammewillbepublishedinSeptemberAccordingtoMartinMoodieldquoWereallywanttoensurethatTheTrinityForummaintainsitsreputationfortacklingthesubjectsthatreallymatterrdquo
ThreefreeForumregistrationswillbeofferedforthemostinnovativeorpotentiallybusiness-advancingideas
ADAChasnegotiatedhighlypreferentialratesattheRitzCarltonHotelbookingandearlybirdregistrationdetailswillbeannouncedincomingweeks
AbuDhabiInternationalAirportrsquosTerminal1Photo courtesy of the Abu Dhabi Airports Company
8 ACI World Report ndash August 2012
TheAirportConsultantsCouncil(ACC)ispleasedtoannouncetheselectionofACIWorldDirectorGeneralAngelaGittensasrecipientofthe2012ACCAviationAwardofExcellenceTheawardwillbepresentedonNovember62012duringtheACCAnnualConferenceampExpositionawardsluncheoninBonitaSpringsFlorida
TheAviationAwardofExcellenceispresentedannuallytohonortheextraordinarycontributionsofanindividualgroupororganizationtotheairportandaviationindustrythatisvisionaryandinnovativehasadvancedtheindustryandhasservedthegeneralpublicgoodThelifetimeachievementsoftherecipientsarealsoconsidered MsGittenswasselectedastherecipientofthisawardbecauseoftheextraordinarybreadthofhercontributionstotheaviationindustryherabilitytobeastrongadvocateonbehalfofmanyaviationstakeholdersandherleadershiponlocalfederalandgloballevels
ldquoAngelaisatrulyuniqueindividualrdquosaidACCPresidentPaulaHochstetlerldquoHerexperienceinairportmanagementasanaviationconsultantandnowasleaderofoneofthehighest-profileglobalassociationshasdemonstratedherabilitytomakeaprofounddifferenceHerin-depthknowledgeofairportpolicyandmanagementhercreativethinkingandhercompetencycoupledwithherapproachablemannerhasenabledhertobeextremelysuccessfulandtobeheldinhighesteembyvirtuallyeveryoneshersquosdealtwithrdquo
PriortojoiningACIWorldin2008GittensheldtopexecutivepositionsatthethreeofthelargestUSairportsystemsDuringhertenureasAviationDirectoratMiamiInternationalAirport(MIA)theairportwasreinvigoratedbyamulti-billiondollar capital improvement plan and garnered attention as thefirstUSairporttoachieveISO14001certificationforitsenvironmentaleffortsasGeneralManagerofHartsfield-JacksonAtlantaInternationalairport(ATL)itbecamethebusiestairportintheworldandservedashostairportforthe1996OlympicGamesandasDeputyDirectoroftheSanFranciscoAirportCommissionsheworkedcloselywithindustrypartnerstofindinnovativewaystoenhancefinancialreturnsShealsoworkedintheprivatesectorasVice
PresidentatTBIAirportManagementwheresheoversawthetransitiontoprivateownershipofLondonLutonAirportandasVicePresidentofAirportBusinessServicesforACCmemberfirmHNTB
GittenshasalsoservedonanumberofindustryboardsandcommitteesincludingtheFAArsquosManagementAdvisoryCommitteetheNationalAcademyofScienceTransportationResearchBoard(TRB)ExecutiveCommitteeandTRBrsquosAirportCooperativeResearchProgramOversightCommitteeandJetBlueAirwaysrsquoBoardofDirectors
TheAirportConsultantsCouncil(ACC)istheinternationaltradeassociationthatrepresentsprivatebusinessesinvolvedinthe
development and operations of airports and related facilities ACC istheonlyassociationthatfocusesexclusivelyonthebusinessinterestsoffirmswithairport-relatedtechnicalexpertiseACC
informsitsmembersofnewtrendswhilepromotingfaircompetitionandprocurementpracticesthatprotecttheindustryrsquosbottomlineFoundedin1978ACCHeadquartersislocatedintheWashington
DCareaViewthisreleaseonlineatACConlineorg
ACI World Director General Angela Gittens Recipient of 2012 ACC Aviation Award of Excellence
9ACI World Report ndash August 2012
ACI World Staff Visits the Montreacuteal-Pierre Elliott Trudeau International Airport Control Tower by Mona Lisa Nazareno Assistant Registrar Global Training
InJuneACIWorldacceptedaninvitationbyMichelLerouxShiftManagerwithNAVCANADA(Canadarsquoscivilairnavigationserviceprovider)tovisittheControlToweroftheMontreacuteal-PierreElliottTrudeauInternationalAirport
Duetolimitedspaceaveryfortunate14employeesofACIWorldweregivenaprivilegedglimpseintotheoperationsoftheairportrsquoscontroltower
OnarrivalthegroupfromACIWorldweregreetedbytheUnitOperationsSpecialistwhograciouslytookthetimetogiveabriefoverviewoftheresponsibilitiesofNAVCANADAwhoownandoperatethecountryrsquosairtrafficservices
ThevisitorsfromACIWorldwereparticularlyinterestedinseeingtheairtrafficamenitiesofthecontroltowerandlearningabouttheessentialroleofthecontrollerswhohavethebeartheresponsibilityofprovidingclearancesandinstructionstolandinganddepartingaircraft
AirtrafficcontrollersensurethataircrafthaveadequatespacenotonlytomaneuverbetweenthemselvesbutwiththeothervehiclesinandaroundtheairportrsquosrunwaysandtaxiwaysDefinitelynotajobtobetakenlightly
Visitingtheverymoderntowerfacilitiesduringmid-morning
theslowperiodasdescribedbyMichelCourcy proved idealastheACIWorldstaffhadthechancetosurveythearearsquosimpressiveairsurveillanceradarmonitorssurfacemovementguidanceandcontrolsystemsandotherairtrafficmanagement(ATM)technology
Forthoseinterested(andnotafraidofheights)aventureoutsideontothecontroltowerrsquosskywalkallowedfortheopportunitytofullyappeciatethescopeoftowerrsquosoperationsoverthephysicalareaaswellasastrikingviewoftheairportoverall
ForthismostrecentvisittotheMontreacuteal-PierreElliottTrudeauInternational AirportACIWorldwouldliketothankMichelLerouxMichelCourcyandNAVCANADAforbeingwonderfulhostsandKevinCaronAssistantDirectorGlobalTrainingforarrangingthevisit
Montreacuteal-PierreElliottTrudeauInternationalAirport Courtesy of Aeacuteroports de Montreacuteal
MichelCourcyNAVCANADA
10 ACI World Report ndash August 2012
Airport Service Quality (ASQ) UpdateExcellentcustomerserviceisoneofthegreatestassetsforanairportintodayrsquoscompetitiveenvironmentTherearemanyfactorsthatcanhelpanairporttobuilditscustomerbaseandcustomerservicecanbeadeterminingfactorinthesuccessof an entire operation
ASQisacomprehensiveACIinitiativetohelpairportsintheircontinuingeffortstoimprovethequalityofserviceexperiencedbypassengersTheASQprogrammesidentifyanddisseminatebestpracticesfromtop-performingairportsaroundtheworld
Currently239airportsgloballyareactiveparticipantsintheASQProgramme
TampaInternationalAirporthavejoinedtheASQRetailcommercialbenchmarkingsurveybringingthetotalnumberofASQRetailairportsto14
WewouldalsoliketowelcomeandcongratulateFortMcMurrayAirportAuthorityforjoiningtheASQUniqueprogramme
MrScottClementsCEOofFortMcMurrayAirportAuthoritystatedldquoTheFortMcMurrayAirport(YMM)ispleasedtoannounceitwillbejoiningtheACIAirportServiceQualityInitiativeYMMislookingforwardtoimprovingitscustomerserviceofferingbylearningfromsomeofthetopperformingairportsaroundtheworldThisprogramwillassistYMMinofferingworldclassserviceasitopensthenewterminalbuildinginApril2014rdquo
WewouldalsoliketowelcomeBangkokAirportinjoiningtheASQAssuredCertificationprogrammeBangkokAirportfirstjoinedASQSurveyin2007
TheASQAssuredCertificationprocessenablesanannualassessmentoftheairportrsquosprogressinimplementingplannedservicequalityimprovementsASQAssuredisaninvaluabletooltoairportCEOrsquoswhowantto
bull Chartacourseofairportserviceimprovementbull Benchmarktheirexistingservicequalitymanagement
processesagainstairportindustrybestpracticebull Strengthentheircustomerfocusedmanagement
culturebull Provideatooltomeasureyear-on-yearprogressbull Demonstratetheircommitmentandattainmentof
industrybestpracticetostakeholdersandregulators
In201213airportshaveachievedtheASQAssuredCertification
bull Austinbull AbuDhabibull Beijingbull Dammanbull Farobull Madeirabull Haikobull Halifaxbull KualaLumpurbull Montrealbull Lisbonbull Ponta Delgadabull Porto
AlsothismonthwewillbehostingthetwoannualASQForumeventsndashASQAmericas(Jacksonville5thndash7thSeptember)andASQForumEuropeAsiaMiddleEastampAfrica(Istanbul20thndash21stSeptember)
PleasenotethatthiseventisfreeforairportstoattendwhetheryourairportispartoftheASQprogrammeoryourairportisconsideringbecomingpartoftheASQprogrammeinthefuture
IntheASQForumswewillbe
bull DiscussingthelatestASQdevelopmentsbull BestPracticesessionsonmanagingwaitingtimes
interactivesessionsonpresentingASQresultsbull HowairportsareusingASQPerformancetoimprove
theirprocessesbull Latestdevelopmentsexperiencesampfindingsfrom
ASQRetailandmuchmore
FormoreinformationpleasecontactRafaelEchevarneDirector Economics and Programme Development Tel+15143731211Email rchevarneaciaero wwwaciaeroasq
11ACI World Report ndash August 2012
ACI Welcomes New World Business PartnersAERO Training Center7ImpasseNiceacutephoreNiepce93290Tremblay-en-FranceFrance
WBPContactPersonPatrickGrandoulierPresidentTel+33156480912Email directioncamasformationfrwwwcamasformationfr
Withover15yearsofexpertiseintrainingandrecruitmentweofferawholeportfoliooftrainingsolutionsldquoTrainingthewayyouchooserdquowithinteractiveandvisualcoursesfromvirtualclasses Weimplementsecuritysafetyandgroundhandlingservicestrafficandflightoperationstrainingallovertheworldandaswellrecruitmentsolutionsforairportbusiness Workinghand-in-handwithcustomersATCsupportsyouwithourprofitablestandardcourseofferandpersonalizedtrainingprogramstailoredtoyourneeds
Airport Direct TravelTheBusinessCenterCaddsdownIndustrialParkBidefordDevonEX393BTUnitedKingdom
WBPContactPersonMarieHartBusinessManagerTel+44(0)12374266401Email mariehartairportdirecttravelcomwwwairportdirecttravelcom
AirportDirectTravel(ADT)isanairport-centricbusinessthatprovidesworldclassITsolutionsandservicestotheAirportIndustryAsanenterpriseorganisationwithofficesinEuropeUSAandAustraliaADTfocusesongeneratingincomefortheirAirportclientsbyleveragingtheirexperienceandindustryleadingtechnologylsquoAirportREZrsquotodelivergreaterparkingandancillaryrevenues
12 ACI World Report ndash August 2012
ACI Welcomes New World Business PartnersContinued
GHDGPOBox1877CanberraACT2601Australia
WBPContactPersonDavid Race PrincipalAviationConsultantTel+61881116691Email davidraceghdcomwwwghdcom
Forover30yearsGHDhasdeliveredintegratedconsultancyservicestoairportsimprovingoperationalperformancecommercialopportunitiesandreturnstostakeholders Ourarchitecturalengineeringandprofessionalconsultancyservicesincludesiteselectionandfeasibilitystudieseconomicanalysisairportmanualsairfieldlightingprojectmanagementriskhazardanalysisairportdevelopmentplanninglandsidepropertydevelopment(egcarparkshotelsbusinessparksetc)roadsandrailenvironmentalservicesforecastingandmasterplanningaviationsecurityreviewsanddesignterminalplanninganddesignaircraftnoisestudiesairfieldcapacityanalysispavementevaluationsgeometricdesignandmaintenancesystems
Maghreb TransmissionsZIMrsquoGhiraIIILotndeg512082FouchanaBenArouskTunisieTunisia
WBPContactPersonMohamedBenBelgacemGeneral ManagerTel+21679408862Email maghrebtransmissionstopnettnwwwmaghrebtransmissionscom
MAGHREBTRANSMISSIONSaeacuteteacutecreacuteeen1989parMrBenBelgacemMohamedingeacutenieurdeformationIlacommenceacutesavieprofessionnelledansleMaghrebsecteurTunisieetAlgeacuteriepourlecomptedelasocieacuteteacuteSIEGLINGNdeg1mondialfabriquantdescourroiesplatesdetransmissionsetdesbandesdetransportcesproduitsrepreacutesententlrsquoeacuteleacutementleplusimportantdanslatransmissiondepuissancedansunsystegravememeacutecaniqueilssontfaitspourabsorberlaplupartdeschargeslesplusdiversesChaqueproblegravemedetransmissiondepuissanceneacutecessiteuneeacutetudeetunchoixminutieuxdeseacuteleacutementsadeacutequatsafindrsquoobtenirunreacutesultatoptimaletrentable
13ACI World Report ndash August 2012
Tavor GAM Consulting Ltd15SapirStreetRamat EfalIsreal
WBPContactPersonMichaelDinarCEOTel+97254210024Email mdinar014netil
TavorGAMConsultinggivesservicesinconsultingtotheTravelRetailIndustryandwasfoundedbyownerMichaelDinar MichaelwaswiththegroupthatfoundedJamesRichardsonoperationinTelAvivin1988andbecametheCEOofJamesRichardsonfrom1990to2000 In2001MichaelmovedtotheUStobecomePresidentAirportDivisionforDutyFreeAmericasuntil2008
TUEZ RheinlandAmGrauenStien51105CologneGermany
WBPContactPersonMartinSperberGlobalBusinessFieldManagerAviatonAirportsTel+492218061771Email sperberdetuvcom
Aninternationallyrenownedindependentthird-partytestinginspectionandcertificationorganizationTUumlVRheinlandpossesses140yearsofexperiencehas500servicelocationsin65countrieson5continentsemploysover16000peopleworldwideandprovidesprofessionalservicesupporttoclientsaroundtheworld
ACI Welcomes New World Business PartnersContinued
14 ACI World Report ndash August 2012
Regional World Business Partner ContactsACIWBPAFRAliTounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero
ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACIWBPASIA-PACAda TseEmail adaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACIWBPEURYuliaPlyusninaEmail YuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACI World
btayloraciaero
15ACI World Report ndash August 2012
August
27-29August ACIAfricaAnnualAssemblyConferenceampExhibition LivingstoneZambia
September
5-7September2012AirportForumASQForumAmericasJacksonvilleUSA9-12September22nd ACIWorldACINorthAmerica AnnualGeneralAssemblyConferenceampExhibitionCalgaryCanada20-21September2012AirportForumASQEuropeAsiaMiddleEastAfricaIstanbulTurkey
October
17-19October AirportLeadershipandChangeManagementForumandExhibitionLondonUnitedKingdom
November
10-13November 21stACI-LACAnnualRegionalAssemblyConferenceampExhibition PuertoVallartaMexico26-28November7thACIEuropeampACIAsiaPacificAirportExchangeAmsterdamTheNetherlands
ACIEVENTS
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
FollowUsonTwitterACIWorld
ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInlinkdinAirportsCouncilInternational
ACISOCIALMEDIA
16 ACI World Report ndash August 2012
17ACI World Report ndash August 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
18 ACI World Report ndash August 2012
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
6 ACI World Report ndash August 2012
Passenger Traffic Posts Strong Gains at 5 Growth Year Over Year as Air Freight Bounces Back for JuneGlobalpassengermarketsremainbuoyantwithgrowthofalmost5yearoveryearforthefirsthalfof2011andforJune2012WhilecertaindomesticmarketshaveslowedinNorthAmerica(+08)Europe(-03)andAfrica(-24)internationalpassengertraffichasshownstronggrowthinJuneAfrica(+192)andtheMiddleEast(+139)recoveredfromthesharpdeclinesintrafficin2011broughtonbytheArabSpringAsia-Pacificalsoposteddouble-digitgainsininternationalpassengertrafficat+123
Withbusinessconfidenceinafragilestatefreighttraffichasbeenrelativelysluggishinthefirsthalfof2012decliningby-1Neverthelessanoverallgainof+1yearoveryearwasobservedinJune2012WhileleadingfreighthubsinAsiareboundedfromseveralmonthsoftrafficdeclinesmanykeyfreighthubsinNorthAmericacontinuetoexperiencedeclinesinfreighttrafficAlthoughMemphis(MEM)NorthAmericarsquos
majorfreightairportachievedgrowthof+3eightofthetoptenmajorfreightairportsintheUnitedStatessawdeclinesintrafficDomesticfreightvolumesinEuropewerealsostagnantwithadeclineof-1ConverselyfreighttrafficincreasedintheMiddleEastandLatinAmerica-Caribbeanby+92+37respectively
ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoWhilstoverallgrowthisrelativelyuniformandstableacrosspassengermarketsfrommonthtomonththefreightmarketismoreheterogeneousacrossvariousregionsBurgeoningmarketsintheMiddleEastandLatinAmerica-CaribbeanarelessencumberedbytheslowdownthatissweepingacrossotherregionsThoughtheeconomicoutlookisominousformanymajoreconomiesemergingmarketscontinuetobefuelledbytheirstrongdomesticdemandandperseveredespitethesedownsiderisksrdquo
Clickhereforthefullreport
7ACI World Report ndash August 2012
The Trinity Forum 2013 to be Held in Abu Dhabi
ACIWorldispleasedtoannouncethattheworldrsquosleadingairportcommercialrevenuesconferenceTheTrinityForum2013willbeheldinAbuDhabifrom29to31January2013andhostedbyAbuDhabiAirportsCompany(ADAC)
TheTrinityForumjointlyorganizedbyACIandTheMoodieReportisthepreeminentindustrydestinationtomeetandadvancediscussionsandmutualunderstandingofdevelopmentsintheairportretailindustry
ADACChiefCommercialOfficerMohammedAlBulookisaidldquoAbuDhabiAirportsCompanyisproudtohosttheACIAirportBusinessandTrinityForum2013inJanuaryatAbuDhabiTheTrinityForumhasestablisheditselfastheleadingIndustryplatformtodiscussanddebatethelatestdevelopmentsinthedynamicairportretailindustrywithseniorrepresentativesfromtheworldrsquoslargestdutyfreeretailersleadinginternationalbrandsandthemostprogressiveairportsattendingfromaroundtheworldExchangingknowledgeandidentifyingnewtrendscertainlyaddsvalueindevelopingthecustomerexperienceandmaximisingrevenuegrowthforallpartiesinvolvedintheTrinityThisisakeyfocusforAbuDhabiInternationalAirportwhichstrivestocreateuniqueworldclassshoppingexperiencesforitsdiverseaudiencesAbuDhabiAirportsCompanylooksforwardtowelcomingdelegatesfromacrosstheworldtoAbuDhabirdquo
According to Angela Gittens Director General ACI World ldquoACIWorldisenthusiasticabouttheselectionofAbuDhabiasthehostforour2013TrinityForumTheMiddleEastisavibrantgrowingaviationmarketandTrinityconferenceattendeeswillundoubtedlylearnnewtechniquesandstrategiestomaximizenon-aeronauticalrevenueatairportsaroundtheglobeWeareproudofourpartnershipwithTheMoodieReportandlookforwardtoanotheroutstandingeventin2013rdquo
MartinMoodieChairmanandFounderofTheMoodieReportstatedldquoWersquorethrilledthatTheTrinityForumaneventandconceptclosetoourheartistobehostedbysuchaprogressiveairportcompanyAscanbeseenbythe
remarkableandongoingtransformationofthecommercialofferatAbuDhabiInternationalAirportADACbelievesina
high-qualityconsumer-ledretailpropositionItisamongthemostpro-activeofallairportsworldwideinworkingwithfellowindustrystakeholderstoimprovethecommercialpropositionintegrateitwiththeoperationalsideofbusinessandgrowrevenuesforallTheultimatewinneraswehaveseentimeandagainwhentheTrinityconceptflourishesisthetravellingconsumerrdquo
NewthisyearTheMoodieReporthascalledanRFP(RequestforProposals)toidentifynewideasforsubjectsandissuestobedebatedatTheTrinityForum2013PleasesendyourthoughtstoMartinTheMoodieReportcombytheendofJuly
TheprogrammewillbepublishedinSeptemberAccordingtoMartinMoodieldquoWereallywanttoensurethatTheTrinityForummaintainsitsreputationfortacklingthesubjectsthatreallymatterrdquo
ThreefreeForumregistrationswillbeofferedforthemostinnovativeorpotentiallybusiness-advancingideas
ADAChasnegotiatedhighlypreferentialratesattheRitzCarltonHotelbookingandearlybirdregistrationdetailswillbeannouncedincomingweeks
AbuDhabiInternationalAirportrsquosTerminal1Photo courtesy of the Abu Dhabi Airports Company
8 ACI World Report ndash August 2012
TheAirportConsultantsCouncil(ACC)ispleasedtoannouncetheselectionofACIWorldDirectorGeneralAngelaGittensasrecipientofthe2012ACCAviationAwardofExcellenceTheawardwillbepresentedonNovember62012duringtheACCAnnualConferenceampExpositionawardsluncheoninBonitaSpringsFlorida
TheAviationAwardofExcellenceispresentedannuallytohonortheextraordinarycontributionsofanindividualgroupororganizationtotheairportandaviationindustrythatisvisionaryandinnovativehasadvancedtheindustryandhasservedthegeneralpublicgoodThelifetimeachievementsoftherecipientsarealsoconsidered MsGittenswasselectedastherecipientofthisawardbecauseoftheextraordinarybreadthofhercontributionstotheaviationindustryherabilitytobeastrongadvocateonbehalfofmanyaviationstakeholdersandherleadershiponlocalfederalandgloballevels
ldquoAngelaisatrulyuniqueindividualrdquosaidACCPresidentPaulaHochstetlerldquoHerexperienceinairportmanagementasanaviationconsultantandnowasleaderofoneofthehighest-profileglobalassociationshasdemonstratedherabilitytomakeaprofounddifferenceHerin-depthknowledgeofairportpolicyandmanagementhercreativethinkingandhercompetencycoupledwithherapproachablemannerhasenabledhertobeextremelysuccessfulandtobeheldinhighesteembyvirtuallyeveryoneshersquosdealtwithrdquo
PriortojoiningACIWorldin2008GittensheldtopexecutivepositionsatthethreeofthelargestUSairportsystemsDuringhertenureasAviationDirectoratMiamiInternationalAirport(MIA)theairportwasreinvigoratedbyamulti-billiondollar capital improvement plan and garnered attention as thefirstUSairporttoachieveISO14001certificationforitsenvironmentaleffortsasGeneralManagerofHartsfield-JacksonAtlantaInternationalairport(ATL)itbecamethebusiestairportintheworldandservedashostairportforthe1996OlympicGamesandasDeputyDirectoroftheSanFranciscoAirportCommissionsheworkedcloselywithindustrypartnerstofindinnovativewaystoenhancefinancialreturnsShealsoworkedintheprivatesectorasVice
PresidentatTBIAirportManagementwheresheoversawthetransitiontoprivateownershipofLondonLutonAirportandasVicePresidentofAirportBusinessServicesforACCmemberfirmHNTB
GittenshasalsoservedonanumberofindustryboardsandcommitteesincludingtheFAArsquosManagementAdvisoryCommitteetheNationalAcademyofScienceTransportationResearchBoard(TRB)ExecutiveCommitteeandTRBrsquosAirportCooperativeResearchProgramOversightCommitteeandJetBlueAirwaysrsquoBoardofDirectors
TheAirportConsultantsCouncil(ACC)istheinternationaltradeassociationthatrepresentsprivatebusinessesinvolvedinthe
development and operations of airports and related facilities ACC istheonlyassociationthatfocusesexclusivelyonthebusinessinterestsoffirmswithairport-relatedtechnicalexpertiseACC
informsitsmembersofnewtrendswhilepromotingfaircompetitionandprocurementpracticesthatprotecttheindustryrsquosbottomlineFoundedin1978ACCHeadquartersislocatedintheWashington
DCareaViewthisreleaseonlineatACConlineorg
ACI World Director General Angela Gittens Recipient of 2012 ACC Aviation Award of Excellence
9ACI World Report ndash August 2012
ACI World Staff Visits the Montreacuteal-Pierre Elliott Trudeau International Airport Control Tower by Mona Lisa Nazareno Assistant Registrar Global Training
InJuneACIWorldacceptedaninvitationbyMichelLerouxShiftManagerwithNAVCANADA(Canadarsquoscivilairnavigationserviceprovider)tovisittheControlToweroftheMontreacuteal-PierreElliottTrudeauInternationalAirport
Duetolimitedspaceaveryfortunate14employeesofACIWorldweregivenaprivilegedglimpseintotheoperationsoftheairportrsquoscontroltower
OnarrivalthegroupfromACIWorldweregreetedbytheUnitOperationsSpecialistwhograciouslytookthetimetogiveabriefoverviewoftheresponsibilitiesofNAVCANADAwhoownandoperatethecountryrsquosairtrafficservices
ThevisitorsfromACIWorldwereparticularlyinterestedinseeingtheairtrafficamenitiesofthecontroltowerandlearningabouttheessentialroleofthecontrollerswhohavethebeartheresponsibilityofprovidingclearancesandinstructionstolandinganddepartingaircraft
AirtrafficcontrollersensurethataircrafthaveadequatespacenotonlytomaneuverbetweenthemselvesbutwiththeothervehiclesinandaroundtheairportrsquosrunwaysandtaxiwaysDefinitelynotajobtobetakenlightly
Visitingtheverymoderntowerfacilitiesduringmid-morning
theslowperiodasdescribedbyMichelCourcy proved idealastheACIWorldstaffhadthechancetosurveythearearsquosimpressiveairsurveillanceradarmonitorssurfacemovementguidanceandcontrolsystemsandotherairtrafficmanagement(ATM)technology
Forthoseinterested(andnotafraidofheights)aventureoutsideontothecontroltowerrsquosskywalkallowedfortheopportunitytofullyappeciatethescopeoftowerrsquosoperationsoverthephysicalareaaswellasastrikingviewoftheairportoverall
ForthismostrecentvisittotheMontreacuteal-PierreElliottTrudeauInternational AirportACIWorldwouldliketothankMichelLerouxMichelCourcyandNAVCANADAforbeingwonderfulhostsandKevinCaronAssistantDirectorGlobalTrainingforarrangingthevisit
Montreacuteal-PierreElliottTrudeauInternationalAirport Courtesy of Aeacuteroports de Montreacuteal
MichelCourcyNAVCANADA
10 ACI World Report ndash August 2012
Airport Service Quality (ASQ) UpdateExcellentcustomerserviceisoneofthegreatestassetsforanairportintodayrsquoscompetitiveenvironmentTherearemanyfactorsthatcanhelpanairporttobuilditscustomerbaseandcustomerservicecanbeadeterminingfactorinthesuccessof an entire operation
ASQisacomprehensiveACIinitiativetohelpairportsintheircontinuingeffortstoimprovethequalityofserviceexperiencedbypassengersTheASQprogrammesidentifyanddisseminatebestpracticesfromtop-performingairportsaroundtheworld
Currently239airportsgloballyareactiveparticipantsintheASQProgramme
TampaInternationalAirporthavejoinedtheASQRetailcommercialbenchmarkingsurveybringingthetotalnumberofASQRetailairportsto14
WewouldalsoliketowelcomeandcongratulateFortMcMurrayAirportAuthorityforjoiningtheASQUniqueprogramme
MrScottClementsCEOofFortMcMurrayAirportAuthoritystatedldquoTheFortMcMurrayAirport(YMM)ispleasedtoannounceitwillbejoiningtheACIAirportServiceQualityInitiativeYMMislookingforwardtoimprovingitscustomerserviceofferingbylearningfromsomeofthetopperformingairportsaroundtheworldThisprogramwillassistYMMinofferingworldclassserviceasitopensthenewterminalbuildinginApril2014rdquo
WewouldalsoliketowelcomeBangkokAirportinjoiningtheASQAssuredCertificationprogrammeBangkokAirportfirstjoinedASQSurveyin2007
TheASQAssuredCertificationprocessenablesanannualassessmentoftheairportrsquosprogressinimplementingplannedservicequalityimprovementsASQAssuredisaninvaluabletooltoairportCEOrsquoswhowantto
bull Chartacourseofairportserviceimprovementbull Benchmarktheirexistingservicequalitymanagement
processesagainstairportindustrybestpracticebull Strengthentheircustomerfocusedmanagement
culturebull Provideatooltomeasureyear-on-yearprogressbull Demonstratetheircommitmentandattainmentof
industrybestpracticetostakeholdersandregulators
In201213airportshaveachievedtheASQAssuredCertification
bull Austinbull AbuDhabibull Beijingbull Dammanbull Farobull Madeirabull Haikobull Halifaxbull KualaLumpurbull Montrealbull Lisbonbull Ponta Delgadabull Porto
AlsothismonthwewillbehostingthetwoannualASQForumeventsndashASQAmericas(Jacksonville5thndash7thSeptember)andASQForumEuropeAsiaMiddleEastampAfrica(Istanbul20thndash21stSeptember)
PleasenotethatthiseventisfreeforairportstoattendwhetheryourairportispartoftheASQprogrammeoryourairportisconsideringbecomingpartoftheASQprogrammeinthefuture
IntheASQForumswewillbe
bull DiscussingthelatestASQdevelopmentsbull BestPracticesessionsonmanagingwaitingtimes
interactivesessionsonpresentingASQresultsbull HowairportsareusingASQPerformancetoimprove
theirprocessesbull Latestdevelopmentsexperiencesampfindingsfrom
ASQRetailandmuchmore
FormoreinformationpleasecontactRafaelEchevarneDirector Economics and Programme Development Tel+15143731211Email rchevarneaciaero wwwaciaeroasq
11ACI World Report ndash August 2012
ACI Welcomes New World Business PartnersAERO Training Center7ImpasseNiceacutephoreNiepce93290Tremblay-en-FranceFrance
WBPContactPersonPatrickGrandoulierPresidentTel+33156480912Email directioncamasformationfrwwwcamasformationfr
Withover15yearsofexpertiseintrainingandrecruitmentweofferawholeportfoliooftrainingsolutionsldquoTrainingthewayyouchooserdquowithinteractiveandvisualcoursesfromvirtualclasses Weimplementsecuritysafetyandgroundhandlingservicestrafficandflightoperationstrainingallovertheworldandaswellrecruitmentsolutionsforairportbusiness Workinghand-in-handwithcustomersATCsupportsyouwithourprofitablestandardcourseofferandpersonalizedtrainingprogramstailoredtoyourneeds
Airport Direct TravelTheBusinessCenterCaddsdownIndustrialParkBidefordDevonEX393BTUnitedKingdom
WBPContactPersonMarieHartBusinessManagerTel+44(0)12374266401Email mariehartairportdirecttravelcomwwwairportdirecttravelcom
AirportDirectTravel(ADT)isanairport-centricbusinessthatprovidesworldclassITsolutionsandservicestotheAirportIndustryAsanenterpriseorganisationwithofficesinEuropeUSAandAustraliaADTfocusesongeneratingincomefortheirAirportclientsbyleveragingtheirexperienceandindustryleadingtechnologylsquoAirportREZrsquotodelivergreaterparkingandancillaryrevenues
12 ACI World Report ndash August 2012
ACI Welcomes New World Business PartnersContinued
GHDGPOBox1877CanberraACT2601Australia
WBPContactPersonDavid Race PrincipalAviationConsultantTel+61881116691Email davidraceghdcomwwwghdcom
Forover30yearsGHDhasdeliveredintegratedconsultancyservicestoairportsimprovingoperationalperformancecommercialopportunitiesandreturnstostakeholders Ourarchitecturalengineeringandprofessionalconsultancyservicesincludesiteselectionandfeasibilitystudieseconomicanalysisairportmanualsairfieldlightingprojectmanagementriskhazardanalysisairportdevelopmentplanninglandsidepropertydevelopment(egcarparkshotelsbusinessparksetc)roadsandrailenvironmentalservicesforecastingandmasterplanningaviationsecurityreviewsanddesignterminalplanninganddesignaircraftnoisestudiesairfieldcapacityanalysispavementevaluationsgeometricdesignandmaintenancesystems
Maghreb TransmissionsZIMrsquoGhiraIIILotndeg512082FouchanaBenArouskTunisieTunisia
WBPContactPersonMohamedBenBelgacemGeneral ManagerTel+21679408862Email maghrebtransmissionstopnettnwwwmaghrebtransmissionscom
MAGHREBTRANSMISSIONSaeacuteteacutecreacuteeen1989parMrBenBelgacemMohamedingeacutenieurdeformationIlacommenceacutesavieprofessionnelledansleMaghrebsecteurTunisieetAlgeacuteriepourlecomptedelasocieacuteteacuteSIEGLINGNdeg1mondialfabriquantdescourroiesplatesdetransmissionsetdesbandesdetransportcesproduitsrepreacutesententlrsquoeacuteleacutementleplusimportantdanslatransmissiondepuissancedansunsystegravememeacutecaniqueilssontfaitspourabsorberlaplupartdeschargeslesplusdiversesChaqueproblegravemedetransmissiondepuissanceneacutecessiteuneeacutetudeetunchoixminutieuxdeseacuteleacutementsadeacutequatsafindrsquoobtenirunreacutesultatoptimaletrentable
13ACI World Report ndash August 2012
Tavor GAM Consulting Ltd15SapirStreetRamat EfalIsreal
WBPContactPersonMichaelDinarCEOTel+97254210024Email mdinar014netil
TavorGAMConsultinggivesservicesinconsultingtotheTravelRetailIndustryandwasfoundedbyownerMichaelDinar MichaelwaswiththegroupthatfoundedJamesRichardsonoperationinTelAvivin1988andbecametheCEOofJamesRichardsonfrom1990to2000 In2001MichaelmovedtotheUStobecomePresidentAirportDivisionforDutyFreeAmericasuntil2008
TUEZ RheinlandAmGrauenStien51105CologneGermany
WBPContactPersonMartinSperberGlobalBusinessFieldManagerAviatonAirportsTel+492218061771Email sperberdetuvcom
Aninternationallyrenownedindependentthird-partytestinginspectionandcertificationorganizationTUumlVRheinlandpossesses140yearsofexperiencehas500servicelocationsin65countrieson5continentsemploysover16000peopleworldwideandprovidesprofessionalservicesupporttoclientsaroundtheworld
ACI Welcomes New World Business PartnersContinued
14 ACI World Report ndash August 2012
Regional World Business Partner ContactsACIWBPAFRAliTounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero
ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACIWBPASIA-PACAda TseEmail adaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACIWBPEURYuliaPlyusninaEmail YuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACI World
btayloraciaero
15ACI World Report ndash August 2012
August
27-29August ACIAfricaAnnualAssemblyConferenceampExhibition LivingstoneZambia
September
5-7September2012AirportForumASQForumAmericasJacksonvilleUSA9-12September22nd ACIWorldACINorthAmerica AnnualGeneralAssemblyConferenceampExhibitionCalgaryCanada20-21September2012AirportForumASQEuropeAsiaMiddleEastAfricaIstanbulTurkey
October
17-19October AirportLeadershipandChangeManagementForumandExhibitionLondonUnitedKingdom
November
10-13November 21stACI-LACAnnualRegionalAssemblyConferenceampExhibition PuertoVallartaMexico26-28November7thACIEuropeampACIAsiaPacificAirportExchangeAmsterdamTheNetherlands
ACIEVENTS
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
FollowUsonTwitterACIWorld
ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInlinkdinAirportsCouncilInternational
ACISOCIALMEDIA
16 ACI World Report ndash August 2012
17ACI World Report ndash August 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
18 ACI World Report ndash August 2012
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
7ACI World Report ndash August 2012
The Trinity Forum 2013 to be Held in Abu Dhabi
ACIWorldispleasedtoannouncethattheworldrsquosleadingairportcommercialrevenuesconferenceTheTrinityForum2013willbeheldinAbuDhabifrom29to31January2013andhostedbyAbuDhabiAirportsCompany(ADAC)
TheTrinityForumjointlyorganizedbyACIandTheMoodieReportisthepreeminentindustrydestinationtomeetandadvancediscussionsandmutualunderstandingofdevelopmentsintheairportretailindustry
ADACChiefCommercialOfficerMohammedAlBulookisaidldquoAbuDhabiAirportsCompanyisproudtohosttheACIAirportBusinessandTrinityForum2013inJanuaryatAbuDhabiTheTrinityForumhasestablisheditselfastheleadingIndustryplatformtodiscussanddebatethelatestdevelopmentsinthedynamicairportretailindustrywithseniorrepresentativesfromtheworldrsquoslargestdutyfreeretailersleadinginternationalbrandsandthemostprogressiveairportsattendingfromaroundtheworldExchangingknowledgeandidentifyingnewtrendscertainlyaddsvalueindevelopingthecustomerexperienceandmaximisingrevenuegrowthforallpartiesinvolvedintheTrinityThisisakeyfocusforAbuDhabiInternationalAirportwhichstrivestocreateuniqueworldclassshoppingexperiencesforitsdiverseaudiencesAbuDhabiAirportsCompanylooksforwardtowelcomingdelegatesfromacrosstheworldtoAbuDhabirdquo
According to Angela Gittens Director General ACI World ldquoACIWorldisenthusiasticabouttheselectionofAbuDhabiasthehostforour2013TrinityForumTheMiddleEastisavibrantgrowingaviationmarketandTrinityconferenceattendeeswillundoubtedlylearnnewtechniquesandstrategiestomaximizenon-aeronauticalrevenueatairportsaroundtheglobeWeareproudofourpartnershipwithTheMoodieReportandlookforwardtoanotheroutstandingeventin2013rdquo
MartinMoodieChairmanandFounderofTheMoodieReportstatedldquoWersquorethrilledthatTheTrinityForumaneventandconceptclosetoourheartistobehostedbysuchaprogressiveairportcompanyAscanbeseenbythe
remarkableandongoingtransformationofthecommercialofferatAbuDhabiInternationalAirportADACbelievesina
high-qualityconsumer-ledretailpropositionItisamongthemostpro-activeofallairportsworldwideinworkingwithfellowindustrystakeholderstoimprovethecommercialpropositionintegrateitwiththeoperationalsideofbusinessandgrowrevenuesforallTheultimatewinneraswehaveseentimeandagainwhentheTrinityconceptflourishesisthetravellingconsumerrdquo
NewthisyearTheMoodieReporthascalledanRFP(RequestforProposals)toidentifynewideasforsubjectsandissuestobedebatedatTheTrinityForum2013PleasesendyourthoughtstoMartinTheMoodieReportcombytheendofJuly
TheprogrammewillbepublishedinSeptemberAccordingtoMartinMoodieldquoWereallywanttoensurethatTheTrinityForummaintainsitsreputationfortacklingthesubjectsthatreallymatterrdquo
ThreefreeForumregistrationswillbeofferedforthemostinnovativeorpotentiallybusiness-advancingideas
ADAChasnegotiatedhighlypreferentialratesattheRitzCarltonHotelbookingandearlybirdregistrationdetailswillbeannouncedincomingweeks
AbuDhabiInternationalAirportrsquosTerminal1Photo courtesy of the Abu Dhabi Airports Company
8 ACI World Report ndash August 2012
TheAirportConsultantsCouncil(ACC)ispleasedtoannouncetheselectionofACIWorldDirectorGeneralAngelaGittensasrecipientofthe2012ACCAviationAwardofExcellenceTheawardwillbepresentedonNovember62012duringtheACCAnnualConferenceampExpositionawardsluncheoninBonitaSpringsFlorida
TheAviationAwardofExcellenceispresentedannuallytohonortheextraordinarycontributionsofanindividualgroupororganizationtotheairportandaviationindustrythatisvisionaryandinnovativehasadvancedtheindustryandhasservedthegeneralpublicgoodThelifetimeachievementsoftherecipientsarealsoconsidered MsGittenswasselectedastherecipientofthisawardbecauseoftheextraordinarybreadthofhercontributionstotheaviationindustryherabilitytobeastrongadvocateonbehalfofmanyaviationstakeholdersandherleadershiponlocalfederalandgloballevels
ldquoAngelaisatrulyuniqueindividualrdquosaidACCPresidentPaulaHochstetlerldquoHerexperienceinairportmanagementasanaviationconsultantandnowasleaderofoneofthehighest-profileglobalassociationshasdemonstratedherabilitytomakeaprofounddifferenceHerin-depthknowledgeofairportpolicyandmanagementhercreativethinkingandhercompetencycoupledwithherapproachablemannerhasenabledhertobeextremelysuccessfulandtobeheldinhighesteembyvirtuallyeveryoneshersquosdealtwithrdquo
PriortojoiningACIWorldin2008GittensheldtopexecutivepositionsatthethreeofthelargestUSairportsystemsDuringhertenureasAviationDirectoratMiamiInternationalAirport(MIA)theairportwasreinvigoratedbyamulti-billiondollar capital improvement plan and garnered attention as thefirstUSairporttoachieveISO14001certificationforitsenvironmentaleffortsasGeneralManagerofHartsfield-JacksonAtlantaInternationalairport(ATL)itbecamethebusiestairportintheworldandservedashostairportforthe1996OlympicGamesandasDeputyDirectoroftheSanFranciscoAirportCommissionsheworkedcloselywithindustrypartnerstofindinnovativewaystoenhancefinancialreturnsShealsoworkedintheprivatesectorasVice
PresidentatTBIAirportManagementwheresheoversawthetransitiontoprivateownershipofLondonLutonAirportandasVicePresidentofAirportBusinessServicesforACCmemberfirmHNTB
GittenshasalsoservedonanumberofindustryboardsandcommitteesincludingtheFAArsquosManagementAdvisoryCommitteetheNationalAcademyofScienceTransportationResearchBoard(TRB)ExecutiveCommitteeandTRBrsquosAirportCooperativeResearchProgramOversightCommitteeandJetBlueAirwaysrsquoBoardofDirectors
TheAirportConsultantsCouncil(ACC)istheinternationaltradeassociationthatrepresentsprivatebusinessesinvolvedinthe
development and operations of airports and related facilities ACC istheonlyassociationthatfocusesexclusivelyonthebusinessinterestsoffirmswithairport-relatedtechnicalexpertiseACC
informsitsmembersofnewtrendswhilepromotingfaircompetitionandprocurementpracticesthatprotecttheindustryrsquosbottomlineFoundedin1978ACCHeadquartersislocatedintheWashington
DCareaViewthisreleaseonlineatACConlineorg
ACI World Director General Angela Gittens Recipient of 2012 ACC Aviation Award of Excellence
9ACI World Report ndash August 2012
ACI World Staff Visits the Montreacuteal-Pierre Elliott Trudeau International Airport Control Tower by Mona Lisa Nazareno Assistant Registrar Global Training
InJuneACIWorldacceptedaninvitationbyMichelLerouxShiftManagerwithNAVCANADA(Canadarsquoscivilairnavigationserviceprovider)tovisittheControlToweroftheMontreacuteal-PierreElliottTrudeauInternationalAirport
Duetolimitedspaceaveryfortunate14employeesofACIWorldweregivenaprivilegedglimpseintotheoperationsoftheairportrsquoscontroltower
OnarrivalthegroupfromACIWorldweregreetedbytheUnitOperationsSpecialistwhograciouslytookthetimetogiveabriefoverviewoftheresponsibilitiesofNAVCANADAwhoownandoperatethecountryrsquosairtrafficservices
ThevisitorsfromACIWorldwereparticularlyinterestedinseeingtheairtrafficamenitiesofthecontroltowerandlearningabouttheessentialroleofthecontrollerswhohavethebeartheresponsibilityofprovidingclearancesandinstructionstolandinganddepartingaircraft
AirtrafficcontrollersensurethataircrafthaveadequatespacenotonlytomaneuverbetweenthemselvesbutwiththeothervehiclesinandaroundtheairportrsquosrunwaysandtaxiwaysDefinitelynotajobtobetakenlightly
Visitingtheverymoderntowerfacilitiesduringmid-morning
theslowperiodasdescribedbyMichelCourcy proved idealastheACIWorldstaffhadthechancetosurveythearearsquosimpressiveairsurveillanceradarmonitorssurfacemovementguidanceandcontrolsystemsandotherairtrafficmanagement(ATM)technology
Forthoseinterested(andnotafraidofheights)aventureoutsideontothecontroltowerrsquosskywalkallowedfortheopportunitytofullyappeciatethescopeoftowerrsquosoperationsoverthephysicalareaaswellasastrikingviewoftheairportoverall
ForthismostrecentvisittotheMontreacuteal-PierreElliottTrudeauInternational AirportACIWorldwouldliketothankMichelLerouxMichelCourcyandNAVCANADAforbeingwonderfulhostsandKevinCaronAssistantDirectorGlobalTrainingforarrangingthevisit
Montreacuteal-PierreElliottTrudeauInternationalAirport Courtesy of Aeacuteroports de Montreacuteal
MichelCourcyNAVCANADA
10 ACI World Report ndash August 2012
Airport Service Quality (ASQ) UpdateExcellentcustomerserviceisoneofthegreatestassetsforanairportintodayrsquoscompetitiveenvironmentTherearemanyfactorsthatcanhelpanairporttobuilditscustomerbaseandcustomerservicecanbeadeterminingfactorinthesuccessof an entire operation
ASQisacomprehensiveACIinitiativetohelpairportsintheircontinuingeffortstoimprovethequalityofserviceexperiencedbypassengersTheASQprogrammesidentifyanddisseminatebestpracticesfromtop-performingairportsaroundtheworld
Currently239airportsgloballyareactiveparticipantsintheASQProgramme
TampaInternationalAirporthavejoinedtheASQRetailcommercialbenchmarkingsurveybringingthetotalnumberofASQRetailairportsto14
WewouldalsoliketowelcomeandcongratulateFortMcMurrayAirportAuthorityforjoiningtheASQUniqueprogramme
MrScottClementsCEOofFortMcMurrayAirportAuthoritystatedldquoTheFortMcMurrayAirport(YMM)ispleasedtoannounceitwillbejoiningtheACIAirportServiceQualityInitiativeYMMislookingforwardtoimprovingitscustomerserviceofferingbylearningfromsomeofthetopperformingairportsaroundtheworldThisprogramwillassistYMMinofferingworldclassserviceasitopensthenewterminalbuildinginApril2014rdquo
WewouldalsoliketowelcomeBangkokAirportinjoiningtheASQAssuredCertificationprogrammeBangkokAirportfirstjoinedASQSurveyin2007
TheASQAssuredCertificationprocessenablesanannualassessmentoftheairportrsquosprogressinimplementingplannedservicequalityimprovementsASQAssuredisaninvaluabletooltoairportCEOrsquoswhowantto
bull Chartacourseofairportserviceimprovementbull Benchmarktheirexistingservicequalitymanagement
processesagainstairportindustrybestpracticebull Strengthentheircustomerfocusedmanagement
culturebull Provideatooltomeasureyear-on-yearprogressbull Demonstratetheircommitmentandattainmentof
industrybestpracticetostakeholdersandregulators
In201213airportshaveachievedtheASQAssuredCertification
bull Austinbull AbuDhabibull Beijingbull Dammanbull Farobull Madeirabull Haikobull Halifaxbull KualaLumpurbull Montrealbull Lisbonbull Ponta Delgadabull Porto
AlsothismonthwewillbehostingthetwoannualASQForumeventsndashASQAmericas(Jacksonville5thndash7thSeptember)andASQForumEuropeAsiaMiddleEastampAfrica(Istanbul20thndash21stSeptember)
PleasenotethatthiseventisfreeforairportstoattendwhetheryourairportispartoftheASQprogrammeoryourairportisconsideringbecomingpartoftheASQprogrammeinthefuture
IntheASQForumswewillbe
bull DiscussingthelatestASQdevelopmentsbull BestPracticesessionsonmanagingwaitingtimes
interactivesessionsonpresentingASQresultsbull HowairportsareusingASQPerformancetoimprove
theirprocessesbull Latestdevelopmentsexperiencesampfindingsfrom
ASQRetailandmuchmore
FormoreinformationpleasecontactRafaelEchevarneDirector Economics and Programme Development Tel+15143731211Email rchevarneaciaero wwwaciaeroasq
11ACI World Report ndash August 2012
ACI Welcomes New World Business PartnersAERO Training Center7ImpasseNiceacutephoreNiepce93290Tremblay-en-FranceFrance
WBPContactPersonPatrickGrandoulierPresidentTel+33156480912Email directioncamasformationfrwwwcamasformationfr
Withover15yearsofexpertiseintrainingandrecruitmentweofferawholeportfoliooftrainingsolutionsldquoTrainingthewayyouchooserdquowithinteractiveandvisualcoursesfromvirtualclasses Weimplementsecuritysafetyandgroundhandlingservicestrafficandflightoperationstrainingallovertheworldandaswellrecruitmentsolutionsforairportbusiness Workinghand-in-handwithcustomersATCsupportsyouwithourprofitablestandardcourseofferandpersonalizedtrainingprogramstailoredtoyourneeds
Airport Direct TravelTheBusinessCenterCaddsdownIndustrialParkBidefordDevonEX393BTUnitedKingdom
WBPContactPersonMarieHartBusinessManagerTel+44(0)12374266401Email mariehartairportdirecttravelcomwwwairportdirecttravelcom
AirportDirectTravel(ADT)isanairport-centricbusinessthatprovidesworldclassITsolutionsandservicestotheAirportIndustryAsanenterpriseorganisationwithofficesinEuropeUSAandAustraliaADTfocusesongeneratingincomefortheirAirportclientsbyleveragingtheirexperienceandindustryleadingtechnologylsquoAirportREZrsquotodelivergreaterparkingandancillaryrevenues
12 ACI World Report ndash August 2012
ACI Welcomes New World Business PartnersContinued
GHDGPOBox1877CanberraACT2601Australia
WBPContactPersonDavid Race PrincipalAviationConsultantTel+61881116691Email davidraceghdcomwwwghdcom
Forover30yearsGHDhasdeliveredintegratedconsultancyservicestoairportsimprovingoperationalperformancecommercialopportunitiesandreturnstostakeholders Ourarchitecturalengineeringandprofessionalconsultancyservicesincludesiteselectionandfeasibilitystudieseconomicanalysisairportmanualsairfieldlightingprojectmanagementriskhazardanalysisairportdevelopmentplanninglandsidepropertydevelopment(egcarparkshotelsbusinessparksetc)roadsandrailenvironmentalservicesforecastingandmasterplanningaviationsecurityreviewsanddesignterminalplanninganddesignaircraftnoisestudiesairfieldcapacityanalysispavementevaluationsgeometricdesignandmaintenancesystems
Maghreb TransmissionsZIMrsquoGhiraIIILotndeg512082FouchanaBenArouskTunisieTunisia
WBPContactPersonMohamedBenBelgacemGeneral ManagerTel+21679408862Email maghrebtransmissionstopnettnwwwmaghrebtransmissionscom
MAGHREBTRANSMISSIONSaeacuteteacutecreacuteeen1989parMrBenBelgacemMohamedingeacutenieurdeformationIlacommenceacutesavieprofessionnelledansleMaghrebsecteurTunisieetAlgeacuteriepourlecomptedelasocieacuteteacuteSIEGLINGNdeg1mondialfabriquantdescourroiesplatesdetransmissionsetdesbandesdetransportcesproduitsrepreacutesententlrsquoeacuteleacutementleplusimportantdanslatransmissiondepuissancedansunsystegravememeacutecaniqueilssontfaitspourabsorberlaplupartdeschargeslesplusdiversesChaqueproblegravemedetransmissiondepuissanceneacutecessiteuneeacutetudeetunchoixminutieuxdeseacuteleacutementsadeacutequatsafindrsquoobtenirunreacutesultatoptimaletrentable
13ACI World Report ndash August 2012
Tavor GAM Consulting Ltd15SapirStreetRamat EfalIsreal
WBPContactPersonMichaelDinarCEOTel+97254210024Email mdinar014netil
TavorGAMConsultinggivesservicesinconsultingtotheTravelRetailIndustryandwasfoundedbyownerMichaelDinar MichaelwaswiththegroupthatfoundedJamesRichardsonoperationinTelAvivin1988andbecametheCEOofJamesRichardsonfrom1990to2000 In2001MichaelmovedtotheUStobecomePresidentAirportDivisionforDutyFreeAmericasuntil2008
TUEZ RheinlandAmGrauenStien51105CologneGermany
WBPContactPersonMartinSperberGlobalBusinessFieldManagerAviatonAirportsTel+492218061771Email sperberdetuvcom
Aninternationallyrenownedindependentthird-partytestinginspectionandcertificationorganizationTUumlVRheinlandpossesses140yearsofexperiencehas500servicelocationsin65countrieson5continentsemploysover16000peopleworldwideandprovidesprofessionalservicesupporttoclientsaroundtheworld
ACI Welcomes New World Business PartnersContinued
14 ACI World Report ndash August 2012
Regional World Business Partner ContactsACIWBPAFRAliTounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero
ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACIWBPASIA-PACAda TseEmail adaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACIWBPEURYuliaPlyusninaEmail YuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACI World
btayloraciaero
15ACI World Report ndash August 2012
August
27-29August ACIAfricaAnnualAssemblyConferenceampExhibition LivingstoneZambia
September
5-7September2012AirportForumASQForumAmericasJacksonvilleUSA9-12September22nd ACIWorldACINorthAmerica AnnualGeneralAssemblyConferenceampExhibitionCalgaryCanada20-21September2012AirportForumASQEuropeAsiaMiddleEastAfricaIstanbulTurkey
October
17-19October AirportLeadershipandChangeManagementForumandExhibitionLondonUnitedKingdom
November
10-13November 21stACI-LACAnnualRegionalAssemblyConferenceampExhibition PuertoVallartaMexico26-28November7thACIEuropeampACIAsiaPacificAirportExchangeAmsterdamTheNetherlands
ACIEVENTS
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
FollowUsonTwitterACIWorld
ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInlinkdinAirportsCouncilInternational
ACISOCIALMEDIA
16 ACI World Report ndash August 2012
17ACI World Report ndash August 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
18 ACI World Report ndash August 2012
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
8 ACI World Report ndash August 2012
TheAirportConsultantsCouncil(ACC)ispleasedtoannouncetheselectionofACIWorldDirectorGeneralAngelaGittensasrecipientofthe2012ACCAviationAwardofExcellenceTheawardwillbepresentedonNovember62012duringtheACCAnnualConferenceampExpositionawardsluncheoninBonitaSpringsFlorida
TheAviationAwardofExcellenceispresentedannuallytohonortheextraordinarycontributionsofanindividualgroupororganizationtotheairportandaviationindustrythatisvisionaryandinnovativehasadvancedtheindustryandhasservedthegeneralpublicgoodThelifetimeachievementsoftherecipientsarealsoconsidered MsGittenswasselectedastherecipientofthisawardbecauseoftheextraordinarybreadthofhercontributionstotheaviationindustryherabilitytobeastrongadvocateonbehalfofmanyaviationstakeholdersandherleadershiponlocalfederalandgloballevels
ldquoAngelaisatrulyuniqueindividualrdquosaidACCPresidentPaulaHochstetlerldquoHerexperienceinairportmanagementasanaviationconsultantandnowasleaderofoneofthehighest-profileglobalassociationshasdemonstratedherabilitytomakeaprofounddifferenceHerin-depthknowledgeofairportpolicyandmanagementhercreativethinkingandhercompetencycoupledwithherapproachablemannerhasenabledhertobeextremelysuccessfulandtobeheldinhighesteembyvirtuallyeveryoneshersquosdealtwithrdquo
PriortojoiningACIWorldin2008GittensheldtopexecutivepositionsatthethreeofthelargestUSairportsystemsDuringhertenureasAviationDirectoratMiamiInternationalAirport(MIA)theairportwasreinvigoratedbyamulti-billiondollar capital improvement plan and garnered attention as thefirstUSairporttoachieveISO14001certificationforitsenvironmentaleffortsasGeneralManagerofHartsfield-JacksonAtlantaInternationalairport(ATL)itbecamethebusiestairportintheworldandservedashostairportforthe1996OlympicGamesandasDeputyDirectoroftheSanFranciscoAirportCommissionsheworkedcloselywithindustrypartnerstofindinnovativewaystoenhancefinancialreturnsShealsoworkedintheprivatesectorasVice
PresidentatTBIAirportManagementwheresheoversawthetransitiontoprivateownershipofLondonLutonAirportandasVicePresidentofAirportBusinessServicesforACCmemberfirmHNTB
GittenshasalsoservedonanumberofindustryboardsandcommitteesincludingtheFAArsquosManagementAdvisoryCommitteetheNationalAcademyofScienceTransportationResearchBoard(TRB)ExecutiveCommitteeandTRBrsquosAirportCooperativeResearchProgramOversightCommitteeandJetBlueAirwaysrsquoBoardofDirectors
TheAirportConsultantsCouncil(ACC)istheinternationaltradeassociationthatrepresentsprivatebusinessesinvolvedinthe
development and operations of airports and related facilities ACC istheonlyassociationthatfocusesexclusivelyonthebusinessinterestsoffirmswithairport-relatedtechnicalexpertiseACC
informsitsmembersofnewtrendswhilepromotingfaircompetitionandprocurementpracticesthatprotecttheindustryrsquosbottomlineFoundedin1978ACCHeadquartersislocatedintheWashington
DCareaViewthisreleaseonlineatACConlineorg
ACI World Director General Angela Gittens Recipient of 2012 ACC Aviation Award of Excellence
9ACI World Report ndash August 2012
ACI World Staff Visits the Montreacuteal-Pierre Elliott Trudeau International Airport Control Tower by Mona Lisa Nazareno Assistant Registrar Global Training
InJuneACIWorldacceptedaninvitationbyMichelLerouxShiftManagerwithNAVCANADA(Canadarsquoscivilairnavigationserviceprovider)tovisittheControlToweroftheMontreacuteal-PierreElliottTrudeauInternationalAirport
Duetolimitedspaceaveryfortunate14employeesofACIWorldweregivenaprivilegedglimpseintotheoperationsoftheairportrsquoscontroltower
OnarrivalthegroupfromACIWorldweregreetedbytheUnitOperationsSpecialistwhograciouslytookthetimetogiveabriefoverviewoftheresponsibilitiesofNAVCANADAwhoownandoperatethecountryrsquosairtrafficservices
ThevisitorsfromACIWorldwereparticularlyinterestedinseeingtheairtrafficamenitiesofthecontroltowerandlearningabouttheessentialroleofthecontrollerswhohavethebeartheresponsibilityofprovidingclearancesandinstructionstolandinganddepartingaircraft
AirtrafficcontrollersensurethataircrafthaveadequatespacenotonlytomaneuverbetweenthemselvesbutwiththeothervehiclesinandaroundtheairportrsquosrunwaysandtaxiwaysDefinitelynotajobtobetakenlightly
Visitingtheverymoderntowerfacilitiesduringmid-morning
theslowperiodasdescribedbyMichelCourcy proved idealastheACIWorldstaffhadthechancetosurveythearearsquosimpressiveairsurveillanceradarmonitorssurfacemovementguidanceandcontrolsystemsandotherairtrafficmanagement(ATM)technology
Forthoseinterested(andnotafraidofheights)aventureoutsideontothecontroltowerrsquosskywalkallowedfortheopportunitytofullyappeciatethescopeoftowerrsquosoperationsoverthephysicalareaaswellasastrikingviewoftheairportoverall
ForthismostrecentvisittotheMontreacuteal-PierreElliottTrudeauInternational AirportACIWorldwouldliketothankMichelLerouxMichelCourcyandNAVCANADAforbeingwonderfulhostsandKevinCaronAssistantDirectorGlobalTrainingforarrangingthevisit
Montreacuteal-PierreElliottTrudeauInternationalAirport Courtesy of Aeacuteroports de Montreacuteal
MichelCourcyNAVCANADA
10 ACI World Report ndash August 2012
Airport Service Quality (ASQ) UpdateExcellentcustomerserviceisoneofthegreatestassetsforanairportintodayrsquoscompetitiveenvironmentTherearemanyfactorsthatcanhelpanairporttobuilditscustomerbaseandcustomerservicecanbeadeterminingfactorinthesuccessof an entire operation
ASQisacomprehensiveACIinitiativetohelpairportsintheircontinuingeffortstoimprovethequalityofserviceexperiencedbypassengersTheASQprogrammesidentifyanddisseminatebestpracticesfromtop-performingairportsaroundtheworld
Currently239airportsgloballyareactiveparticipantsintheASQProgramme
TampaInternationalAirporthavejoinedtheASQRetailcommercialbenchmarkingsurveybringingthetotalnumberofASQRetailairportsto14
WewouldalsoliketowelcomeandcongratulateFortMcMurrayAirportAuthorityforjoiningtheASQUniqueprogramme
MrScottClementsCEOofFortMcMurrayAirportAuthoritystatedldquoTheFortMcMurrayAirport(YMM)ispleasedtoannounceitwillbejoiningtheACIAirportServiceQualityInitiativeYMMislookingforwardtoimprovingitscustomerserviceofferingbylearningfromsomeofthetopperformingairportsaroundtheworldThisprogramwillassistYMMinofferingworldclassserviceasitopensthenewterminalbuildinginApril2014rdquo
WewouldalsoliketowelcomeBangkokAirportinjoiningtheASQAssuredCertificationprogrammeBangkokAirportfirstjoinedASQSurveyin2007
TheASQAssuredCertificationprocessenablesanannualassessmentoftheairportrsquosprogressinimplementingplannedservicequalityimprovementsASQAssuredisaninvaluabletooltoairportCEOrsquoswhowantto
bull Chartacourseofairportserviceimprovementbull Benchmarktheirexistingservicequalitymanagement
processesagainstairportindustrybestpracticebull Strengthentheircustomerfocusedmanagement
culturebull Provideatooltomeasureyear-on-yearprogressbull Demonstratetheircommitmentandattainmentof
industrybestpracticetostakeholdersandregulators
In201213airportshaveachievedtheASQAssuredCertification
bull Austinbull AbuDhabibull Beijingbull Dammanbull Farobull Madeirabull Haikobull Halifaxbull KualaLumpurbull Montrealbull Lisbonbull Ponta Delgadabull Porto
AlsothismonthwewillbehostingthetwoannualASQForumeventsndashASQAmericas(Jacksonville5thndash7thSeptember)andASQForumEuropeAsiaMiddleEastampAfrica(Istanbul20thndash21stSeptember)
PleasenotethatthiseventisfreeforairportstoattendwhetheryourairportispartoftheASQprogrammeoryourairportisconsideringbecomingpartoftheASQprogrammeinthefuture
IntheASQForumswewillbe
bull DiscussingthelatestASQdevelopmentsbull BestPracticesessionsonmanagingwaitingtimes
interactivesessionsonpresentingASQresultsbull HowairportsareusingASQPerformancetoimprove
theirprocessesbull Latestdevelopmentsexperiencesampfindingsfrom
ASQRetailandmuchmore
FormoreinformationpleasecontactRafaelEchevarneDirector Economics and Programme Development Tel+15143731211Email rchevarneaciaero wwwaciaeroasq
11ACI World Report ndash August 2012
ACI Welcomes New World Business PartnersAERO Training Center7ImpasseNiceacutephoreNiepce93290Tremblay-en-FranceFrance
WBPContactPersonPatrickGrandoulierPresidentTel+33156480912Email directioncamasformationfrwwwcamasformationfr
Withover15yearsofexpertiseintrainingandrecruitmentweofferawholeportfoliooftrainingsolutionsldquoTrainingthewayyouchooserdquowithinteractiveandvisualcoursesfromvirtualclasses Weimplementsecuritysafetyandgroundhandlingservicestrafficandflightoperationstrainingallovertheworldandaswellrecruitmentsolutionsforairportbusiness Workinghand-in-handwithcustomersATCsupportsyouwithourprofitablestandardcourseofferandpersonalizedtrainingprogramstailoredtoyourneeds
Airport Direct TravelTheBusinessCenterCaddsdownIndustrialParkBidefordDevonEX393BTUnitedKingdom
WBPContactPersonMarieHartBusinessManagerTel+44(0)12374266401Email mariehartairportdirecttravelcomwwwairportdirecttravelcom
AirportDirectTravel(ADT)isanairport-centricbusinessthatprovidesworldclassITsolutionsandservicestotheAirportIndustryAsanenterpriseorganisationwithofficesinEuropeUSAandAustraliaADTfocusesongeneratingincomefortheirAirportclientsbyleveragingtheirexperienceandindustryleadingtechnologylsquoAirportREZrsquotodelivergreaterparkingandancillaryrevenues
12 ACI World Report ndash August 2012
ACI Welcomes New World Business PartnersContinued
GHDGPOBox1877CanberraACT2601Australia
WBPContactPersonDavid Race PrincipalAviationConsultantTel+61881116691Email davidraceghdcomwwwghdcom
Forover30yearsGHDhasdeliveredintegratedconsultancyservicestoairportsimprovingoperationalperformancecommercialopportunitiesandreturnstostakeholders Ourarchitecturalengineeringandprofessionalconsultancyservicesincludesiteselectionandfeasibilitystudieseconomicanalysisairportmanualsairfieldlightingprojectmanagementriskhazardanalysisairportdevelopmentplanninglandsidepropertydevelopment(egcarparkshotelsbusinessparksetc)roadsandrailenvironmentalservicesforecastingandmasterplanningaviationsecurityreviewsanddesignterminalplanninganddesignaircraftnoisestudiesairfieldcapacityanalysispavementevaluationsgeometricdesignandmaintenancesystems
Maghreb TransmissionsZIMrsquoGhiraIIILotndeg512082FouchanaBenArouskTunisieTunisia
WBPContactPersonMohamedBenBelgacemGeneral ManagerTel+21679408862Email maghrebtransmissionstopnettnwwwmaghrebtransmissionscom
MAGHREBTRANSMISSIONSaeacuteteacutecreacuteeen1989parMrBenBelgacemMohamedingeacutenieurdeformationIlacommenceacutesavieprofessionnelledansleMaghrebsecteurTunisieetAlgeacuteriepourlecomptedelasocieacuteteacuteSIEGLINGNdeg1mondialfabriquantdescourroiesplatesdetransmissionsetdesbandesdetransportcesproduitsrepreacutesententlrsquoeacuteleacutementleplusimportantdanslatransmissiondepuissancedansunsystegravememeacutecaniqueilssontfaitspourabsorberlaplupartdeschargeslesplusdiversesChaqueproblegravemedetransmissiondepuissanceneacutecessiteuneeacutetudeetunchoixminutieuxdeseacuteleacutementsadeacutequatsafindrsquoobtenirunreacutesultatoptimaletrentable
13ACI World Report ndash August 2012
Tavor GAM Consulting Ltd15SapirStreetRamat EfalIsreal
WBPContactPersonMichaelDinarCEOTel+97254210024Email mdinar014netil
TavorGAMConsultinggivesservicesinconsultingtotheTravelRetailIndustryandwasfoundedbyownerMichaelDinar MichaelwaswiththegroupthatfoundedJamesRichardsonoperationinTelAvivin1988andbecametheCEOofJamesRichardsonfrom1990to2000 In2001MichaelmovedtotheUStobecomePresidentAirportDivisionforDutyFreeAmericasuntil2008
TUEZ RheinlandAmGrauenStien51105CologneGermany
WBPContactPersonMartinSperberGlobalBusinessFieldManagerAviatonAirportsTel+492218061771Email sperberdetuvcom
Aninternationallyrenownedindependentthird-partytestinginspectionandcertificationorganizationTUumlVRheinlandpossesses140yearsofexperiencehas500servicelocationsin65countrieson5continentsemploysover16000peopleworldwideandprovidesprofessionalservicesupporttoclientsaroundtheworld
ACI Welcomes New World Business PartnersContinued
14 ACI World Report ndash August 2012
Regional World Business Partner ContactsACIWBPAFRAliTounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero
ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACIWBPASIA-PACAda TseEmail adaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACIWBPEURYuliaPlyusninaEmail YuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACI World
btayloraciaero
15ACI World Report ndash August 2012
August
27-29August ACIAfricaAnnualAssemblyConferenceampExhibition LivingstoneZambia
September
5-7September2012AirportForumASQForumAmericasJacksonvilleUSA9-12September22nd ACIWorldACINorthAmerica AnnualGeneralAssemblyConferenceampExhibitionCalgaryCanada20-21September2012AirportForumASQEuropeAsiaMiddleEastAfricaIstanbulTurkey
October
17-19October AirportLeadershipandChangeManagementForumandExhibitionLondonUnitedKingdom
November
10-13November 21stACI-LACAnnualRegionalAssemblyConferenceampExhibition PuertoVallartaMexico26-28November7thACIEuropeampACIAsiaPacificAirportExchangeAmsterdamTheNetherlands
ACIEVENTS
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
FollowUsonTwitterACIWorld
ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInlinkdinAirportsCouncilInternational
ACISOCIALMEDIA
16 ACI World Report ndash August 2012
17ACI World Report ndash August 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
18 ACI World Report ndash August 2012
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
9ACI World Report ndash August 2012
ACI World Staff Visits the Montreacuteal-Pierre Elliott Trudeau International Airport Control Tower by Mona Lisa Nazareno Assistant Registrar Global Training
InJuneACIWorldacceptedaninvitationbyMichelLerouxShiftManagerwithNAVCANADA(Canadarsquoscivilairnavigationserviceprovider)tovisittheControlToweroftheMontreacuteal-PierreElliottTrudeauInternationalAirport
Duetolimitedspaceaveryfortunate14employeesofACIWorldweregivenaprivilegedglimpseintotheoperationsoftheairportrsquoscontroltower
OnarrivalthegroupfromACIWorldweregreetedbytheUnitOperationsSpecialistwhograciouslytookthetimetogiveabriefoverviewoftheresponsibilitiesofNAVCANADAwhoownandoperatethecountryrsquosairtrafficservices
ThevisitorsfromACIWorldwereparticularlyinterestedinseeingtheairtrafficamenitiesofthecontroltowerandlearningabouttheessentialroleofthecontrollerswhohavethebeartheresponsibilityofprovidingclearancesandinstructionstolandinganddepartingaircraft
AirtrafficcontrollersensurethataircrafthaveadequatespacenotonlytomaneuverbetweenthemselvesbutwiththeothervehiclesinandaroundtheairportrsquosrunwaysandtaxiwaysDefinitelynotajobtobetakenlightly
Visitingtheverymoderntowerfacilitiesduringmid-morning
theslowperiodasdescribedbyMichelCourcy proved idealastheACIWorldstaffhadthechancetosurveythearearsquosimpressiveairsurveillanceradarmonitorssurfacemovementguidanceandcontrolsystemsandotherairtrafficmanagement(ATM)technology
Forthoseinterested(andnotafraidofheights)aventureoutsideontothecontroltowerrsquosskywalkallowedfortheopportunitytofullyappeciatethescopeoftowerrsquosoperationsoverthephysicalareaaswellasastrikingviewoftheairportoverall
ForthismostrecentvisittotheMontreacuteal-PierreElliottTrudeauInternational AirportACIWorldwouldliketothankMichelLerouxMichelCourcyandNAVCANADAforbeingwonderfulhostsandKevinCaronAssistantDirectorGlobalTrainingforarrangingthevisit
Montreacuteal-PierreElliottTrudeauInternationalAirport Courtesy of Aeacuteroports de Montreacuteal
MichelCourcyNAVCANADA
10 ACI World Report ndash August 2012
Airport Service Quality (ASQ) UpdateExcellentcustomerserviceisoneofthegreatestassetsforanairportintodayrsquoscompetitiveenvironmentTherearemanyfactorsthatcanhelpanairporttobuilditscustomerbaseandcustomerservicecanbeadeterminingfactorinthesuccessof an entire operation
ASQisacomprehensiveACIinitiativetohelpairportsintheircontinuingeffortstoimprovethequalityofserviceexperiencedbypassengersTheASQprogrammesidentifyanddisseminatebestpracticesfromtop-performingairportsaroundtheworld
Currently239airportsgloballyareactiveparticipantsintheASQProgramme
TampaInternationalAirporthavejoinedtheASQRetailcommercialbenchmarkingsurveybringingthetotalnumberofASQRetailairportsto14
WewouldalsoliketowelcomeandcongratulateFortMcMurrayAirportAuthorityforjoiningtheASQUniqueprogramme
MrScottClementsCEOofFortMcMurrayAirportAuthoritystatedldquoTheFortMcMurrayAirport(YMM)ispleasedtoannounceitwillbejoiningtheACIAirportServiceQualityInitiativeYMMislookingforwardtoimprovingitscustomerserviceofferingbylearningfromsomeofthetopperformingairportsaroundtheworldThisprogramwillassistYMMinofferingworldclassserviceasitopensthenewterminalbuildinginApril2014rdquo
WewouldalsoliketowelcomeBangkokAirportinjoiningtheASQAssuredCertificationprogrammeBangkokAirportfirstjoinedASQSurveyin2007
TheASQAssuredCertificationprocessenablesanannualassessmentoftheairportrsquosprogressinimplementingplannedservicequalityimprovementsASQAssuredisaninvaluabletooltoairportCEOrsquoswhowantto
bull Chartacourseofairportserviceimprovementbull Benchmarktheirexistingservicequalitymanagement
processesagainstairportindustrybestpracticebull Strengthentheircustomerfocusedmanagement
culturebull Provideatooltomeasureyear-on-yearprogressbull Demonstratetheircommitmentandattainmentof
industrybestpracticetostakeholdersandregulators
In201213airportshaveachievedtheASQAssuredCertification
bull Austinbull AbuDhabibull Beijingbull Dammanbull Farobull Madeirabull Haikobull Halifaxbull KualaLumpurbull Montrealbull Lisbonbull Ponta Delgadabull Porto
AlsothismonthwewillbehostingthetwoannualASQForumeventsndashASQAmericas(Jacksonville5thndash7thSeptember)andASQForumEuropeAsiaMiddleEastampAfrica(Istanbul20thndash21stSeptember)
PleasenotethatthiseventisfreeforairportstoattendwhetheryourairportispartoftheASQprogrammeoryourairportisconsideringbecomingpartoftheASQprogrammeinthefuture
IntheASQForumswewillbe
bull DiscussingthelatestASQdevelopmentsbull BestPracticesessionsonmanagingwaitingtimes
interactivesessionsonpresentingASQresultsbull HowairportsareusingASQPerformancetoimprove
theirprocessesbull Latestdevelopmentsexperiencesampfindingsfrom
ASQRetailandmuchmore
FormoreinformationpleasecontactRafaelEchevarneDirector Economics and Programme Development Tel+15143731211Email rchevarneaciaero wwwaciaeroasq
11ACI World Report ndash August 2012
ACI Welcomes New World Business PartnersAERO Training Center7ImpasseNiceacutephoreNiepce93290Tremblay-en-FranceFrance
WBPContactPersonPatrickGrandoulierPresidentTel+33156480912Email directioncamasformationfrwwwcamasformationfr
Withover15yearsofexpertiseintrainingandrecruitmentweofferawholeportfoliooftrainingsolutionsldquoTrainingthewayyouchooserdquowithinteractiveandvisualcoursesfromvirtualclasses Weimplementsecuritysafetyandgroundhandlingservicestrafficandflightoperationstrainingallovertheworldandaswellrecruitmentsolutionsforairportbusiness Workinghand-in-handwithcustomersATCsupportsyouwithourprofitablestandardcourseofferandpersonalizedtrainingprogramstailoredtoyourneeds
Airport Direct TravelTheBusinessCenterCaddsdownIndustrialParkBidefordDevonEX393BTUnitedKingdom
WBPContactPersonMarieHartBusinessManagerTel+44(0)12374266401Email mariehartairportdirecttravelcomwwwairportdirecttravelcom
AirportDirectTravel(ADT)isanairport-centricbusinessthatprovidesworldclassITsolutionsandservicestotheAirportIndustryAsanenterpriseorganisationwithofficesinEuropeUSAandAustraliaADTfocusesongeneratingincomefortheirAirportclientsbyleveragingtheirexperienceandindustryleadingtechnologylsquoAirportREZrsquotodelivergreaterparkingandancillaryrevenues
12 ACI World Report ndash August 2012
ACI Welcomes New World Business PartnersContinued
GHDGPOBox1877CanberraACT2601Australia
WBPContactPersonDavid Race PrincipalAviationConsultantTel+61881116691Email davidraceghdcomwwwghdcom
Forover30yearsGHDhasdeliveredintegratedconsultancyservicestoairportsimprovingoperationalperformancecommercialopportunitiesandreturnstostakeholders Ourarchitecturalengineeringandprofessionalconsultancyservicesincludesiteselectionandfeasibilitystudieseconomicanalysisairportmanualsairfieldlightingprojectmanagementriskhazardanalysisairportdevelopmentplanninglandsidepropertydevelopment(egcarparkshotelsbusinessparksetc)roadsandrailenvironmentalservicesforecastingandmasterplanningaviationsecurityreviewsanddesignterminalplanninganddesignaircraftnoisestudiesairfieldcapacityanalysispavementevaluationsgeometricdesignandmaintenancesystems
Maghreb TransmissionsZIMrsquoGhiraIIILotndeg512082FouchanaBenArouskTunisieTunisia
WBPContactPersonMohamedBenBelgacemGeneral ManagerTel+21679408862Email maghrebtransmissionstopnettnwwwmaghrebtransmissionscom
MAGHREBTRANSMISSIONSaeacuteteacutecreacuteeen1989parMrBenBelgacemMohamedingeacutenieurdeformationIlacommenceacutesavieprofessionnelledansleMaghrebsecteurTunisieetAlgeacuteriepourlecomptedelasocieacuteteacuteSIEGLINGNdeg1mondialfabriquantdescourroiesplatesdetransmissionsetdesbandesdetransportcesproduitsrepreacutesententlrsquoeacuteleacutementleplusimportantdanslatransmissiondepuissancedansunsystegravememeacutecaniqueilssontfaitspourabsorberlaplupartdeschargeslesplusdiversesChaqueproblegravemedetransmissiondepuissanceneacutecessiteuneeacutetudeetunchoixminutieuxdeseacuteleacutementsadeacutequatsafindrsquoobtenirunreacutesultatoptimaletrentable
13ACI World Report ndash August 2012
Tavor GAM Consulting Ltd15SapirStreetRamat EfalIsreal
WBPContactPersonMichaelDinarCEOTel+97254210024Email mdinar014netil
TavorGAMConsultinggivesservicesinconsultingtotheTravelRetailIndustryandwasfoundedbyownerMichaelDinar MichaelwaswiththegroupthatfoundedJamesRichardsonoperationinTelAvivin1988andbecametheCEOofJamesRichardsonfrom1990to2000 In2001MichaelmovedtotheUStobecomePresidentAirportDivisionforDutyFreeAmericasuntil2008
TUEZ RheinlandAmGrauenStien51105CologneGermany
WBPContactPersonMartinSperberGlobalBusinessFieldManagerAviatonAirportsTel+492218061771Email sperberdetuvcom
Aninternationallyrenownedindependentthird-partytestinginspectionandcertificationorganizationTUumlVRheinlandpossesses140yearsofexperiencehas500servicelocationsin65countrieson5continentsemploysover16000peopleworldwideandprovidesprofessionalservicesupporttoclientsaroundtheworld
ACI Welcomes New World Business PartnersContinued
14 ACI World Report ndash August 2012
Regional World Business Partner ContactsACIWBPAFRAliTounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero
ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACIWBPASIA-PACAda TseEmail adaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACIWBPEURYuliaPlyusninaEmail YuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACI World
btayloraciaero
15ACI World Report ndash August 2012
August
27-29August ACIAfricaAnnualAssemblyConferenceampExhibition LivingstoneZambia
September
5-7September2012AirportForumASQForumAmericasJacksonvilleUSA9-12September22nd ACIWorldACINorthAmerica AnnualGeneralAssemblyConferenceampExhibitionCalgaryCanada20-21September2012AirportForumASQEuropeAsiaMiddleEastAfricaIstanbulTurkey
October
17-19October AirportLeadershipandChangeManagementForumandExhibitionLondonUnitedKingdom
November
10-13November 21stACI-LACAnnualRegionalAssemblyConferenceampExhibition PuertoVallartaMexico26-28November7thACIEuropeampACIAsiaPacificAirportExchangeAmsterdamTheNetherlands
ACIEVENTS
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
FollowUsonTwitterACIWorld
ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInlinkdinAirportsCouncilInternational
ACISOCIALMEDIA
16 ACI World Report ndash August 2012
17ACI World Report ndash August 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
18 ACI World Report ndash August 2012
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
10 ACI World Report ndash August 2012
Airport Service Quality (ASQ) UpdateExcellentcustomerserviceisoneofthegreatestassetsforanairportintodayrsquoscompetitiveenvironmentTherearemanyfactorsthatcanhelpanairporttobuilditscustomerbaseandcustomerservicecanbeadeterminingfactorinthesuccessof an entire operation
ASQisacomprehensiveACIinitiativetohelpairportsintheircontinuingeffortstoimprovethequalityofserviceexperiencedbypassengersTheASQprogrammesidentifyanddisseminatebestpracticesfromtop-performingairportsaroundtheworld
Currently239airportsgloballyareactiveparticipantsintheASQProgramme
TampaInternationalAirporthavejoinedtheASQRetailcommercialbenchmarkingsurveybringingthetotalnumberofASQRetailairportsto14
WewouldalsoliketowelcomeandcongratulateFortMcMurrayAirportAuthorityforjoiningtheASQUniqueprogramme
MrScottClementsCEOofFortMcMurrayAirportAuthoritystatedldquoTheFortMcMurrayAirport(YMM)ispleasedtoannounceitwillbejoiningtheACIAirportServiceQualityInitiativeYMMislookingforwardtoimprovingitscustomerserviceofferingbylearningfromsomeofthetopperformingairportsaroundtheworldThisprogramwillassistYMMinofferingworldclassserviceasitopensthenewterminalbuildinginApril2014rdquo
WewouldalsoliketowelcomeBangkokAirportinjoiningtheASQAssuredCertificationprogrammeBangkokAirportfirstjoinedASQSurveyin2007
TheASQAssuredCertificationprocessenablesanannualassessmentoftheairportrsquosprogressinimplementingplannedservicequalityimprovementsASQAssuredisaninvaluabletooltoairportCEOrsquoswhowantto
bull Chartacourseofairportserviceimprovementbull Benchmarktheirexistingservicequalitymanagement
processesagainstairportindustrybestpracticebull Strengthentheircustomerfocusedmanagement
culturebull Provideatooltomeasureyear-on-yearprogressbull Demonstratetheircommitmentandattainmentof
industrybestpracticetostakeholdersandregulators
In201213airportshaveachievedtheASQAssuredCertification
bull Austinbull AbuDhabibull Beijingbull Dammanbull Farobull Madeirabull Haikobull Halifaxbull KualaLumpurbull Montrealbull Lisbonbull Ponta Delgadabull Porto
AlsothismonthwewillbehostingthetwoannualASQForumeventsndashASQAmericas(Jacksonville5thndash7thSeptember)andASQForumEuropeAsiaMiddleEastampAfrica(Istanbul20thndash21stSeptember)
PleasenotethatthiseventisfreeforairportstoattendwhetheryourairportispartoftheASQprogrammeoryourairportisconsideringbecomingpartoftheASQprogrammeinthefuture
IntheASQForumswewillbe
bull DiscussingthelatestASQdevelopmentsbull BestPracticesessionsonmanagingwaitingtimes
interactivesessionsonpresentingASQresultsbull HowairportsareusingASQPerformancetoimprove
theirprocessesbull Latestdevelopmentsexperiencesampfindingsfrom
ASQRetailandmuchmore
FormoreinformationpleasecontactRafaelEchevarneDirector Economics and Programme Development Tel+15143731211Email rchevarneaciaero wwwaciaeroasq
11ACI World Report ndash August 2012
ACI Welcomes New World Business PartnersAERO Training Center7ImpasseNiceacutephoreNiepce93290Tremblay-en-FranceFrance
WBPContactPersonPatrickGrandoulierPresidentTel+33156480912Email directioncamasformationfrwwwcamasformationfr
Withover15yearsofexpertiseintrainingandrecruitmentweofferawholeportfoliooftrainingsolutionsldquoTrainingthewayyouchooserdquowithinteractiveandvisualcoursesfromvirtualclasses Weimplementsecuritysafetyandgroundhandlingservicestrafficandflightoperationstrainingallovertheworldandaswellrecruitmentsolutionsforairportbusiness Workinghand-in-handwithcustomersATCsupportsyouwithourprofitablestandardcourseofferandpersonalizedtrainingprogramstailoredtoyourneeds
Airport Direct TravelTheBusinessCenterCaddsdownIndustrialParkBidefordDevonEX393BTUnitedKingdom
WBPContactPersonMarieHartBusinessManagerTel+44(0)12374266401Email mariehartairportdirecttravelcomwwwairportdirecttravelcom
AirportDirectTravel(ADT)isanairport-centricbusinessthatprovidesworldclassITsolutionsandservicestotheAirportIndustryAsanenterpriseorganisationwithofficesinEuropeUSAandAustraliaADTfocusesongeneratingincomefortheirAirportclientsbyleveragingtheirexperienceandindustryleadingtechnologylsquoAirportREZrsquotodelivergreaterparkingandancillaryrevenues
12 ACI World Report ndash August 2012
ACI Welcomes New World Business PartnersContinued
GHDGPOBox1877CanberraACT2601Australia
WBPContactPersonDavid Race PrincipalAviationConsultantTel+61881116691Email davidraceghdcomwwwghdcom
Forover30yearsGHDhasdeliveredintegratedconsultancyservicestoairportsimprovingoperationalperformancecommercialopportunitiesandreturnstostakeholders Ourarchitecturalengineeringandprofessionalconsultancyservicesincludesiteselectionandfeasibilitystudieseconomicanalysisairportmanualsairfieldlightingprojectmanagementriskhazardanalysisairportdevelopmentplanninglandsidepropertydevelopment(egcarparkshotelsbusinessparksetc)roadsandrailenvironmentalservicesforecastingandmasterplanningaviationsecurityreviewsanddesignterminalplanninganddesignaircraftnoisestudiesairfieldcapacityanalysispavementevaluationsgeometricdesignandmaintenancesystems
Maghreb TransmissionsZIMrsquoGhiraIIILotndeg512082FouchanaBenArouskTunisieTunisia
WBPContactPersonMohamedBenBelgacemGeneral ManagerTel+21679408862Email maghrebtransmissionstopnettnwwwmaghrebtransmissionscom
MAGHREBTRANSMISSIONSaeacuteteacutecreacuteeen1989parMrBenBelgacemMohamedingeacutenieurdeformationIlacommenceacutesavieprofessionnelledansleMaghrebsecteurTunisieetAlgeacuteriepourlecomptedelasocieacuteteacuteSIEGLINGNdeg1mondialfabriquantdescourroiesplatesdetransmissionsetdesbandesdetransportcesproduitsrepreacutesententlrsquoeacuteleacutementleplusimportantdanslatransmissiondepuissancedansunsystegravememeacutecaniqueilssontfaitspourabsorberlaplupartdeschargeslesplusdiversesChaqueproblegravemedetransmissiondepuissanceneacutecessiteuneeacutetudeetunchoixminutieuxdeseacuteleacutementsadeacutequatsafindrsquoobtenirunreacutesultatoptimaletrentable
13ACI World Report ndash August 2012
Tavor GAM Consulting Ltd15SapirStreetRamat EfalIsreal
WBPContactPersonMichaelDinarCEOTel+97254210024Email mdinar014netil
TavorGAMConsultinggivesservicesinconsultingtotheTravelRetailIndustryandwasfoundedbyownerMichaelDinar MichaelwaswiththegroupthatfoundedJamesRichardsonoperationinTelAvivin1988andbecametheCEOofJamesRichardsonfrom1990to2000 In2001MichaelmovedtotheUStobecomePresidentAirportDivisionforDutyFreeAmericasuntil2008
TUEZ RheinlandAmGrauenStien51105CologneGermany
WBPContactPersonMartinSperberGlobalBusinessFieldManagerAviatonAirportsTel+492218061771Email sperberdetuvcom
Aninternationallyrenownedindependentthird-partytestinginspectionandcertificationorganizationTUumlVRheinlandpossesses140yearsofexperiencehas500servicelocationsin65countrieson5continentsemploysover16000peopleworldwideandprovidesprofessionalservicesupporttoclientsaroundtheworld
ACI Welcomes New World Business PartnersContinued
14 ACI World Report ndash August 2012
Regional World Business Partner ContactsACIWBPAFRAliTounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero
ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACIWBPASIA-PACAda TseEmail adaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACIWBPEURYuliaPlyusninaEmail YuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACI World
btayloraciaero
15ACI World Report ndash August 2012
August
27-29August ACIAfricaAnnualAssemblyConferenceampExhibition LivingstoneZambia
September
5-7September2012AirportForumASQForumAmericasJacksonvilleUSA9-12September22nd ACIWorldACINorthAmerica AnnualGeneralAssemblyConferenceampExhibitionCalgaryCanada20-21September2012AirportForumASQEuropeAsiaMiddleEastAfricaIstanbulTurkey
October
17-19October AirportLeadershipandChangeManagementForumandExhibitionLondonUnitedKingdom
November
10-13November 21stACI-LACAnnualRegionalAssemblyConferenceampExhibition PuertoVallartaMexico26-28November7thACIEuropeampACIAsiaPacificAirportExchangeAmsterdamTheNetherlands
ACIEVENTS
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
FollowUsonTwitterACIWorld
ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInlinkdinAirportsCouncilInternational
ACISOCIALMEDIA
16 ACI World Report ndash August 2012
17ACI World Report ndash August 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
18 ACI World Report ndash August 2012
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
11ACI World Report ndash August 2012
ACI Welcomes New World Business PartnersAERO Training Center7ImpasseNiceacutephoreNiepce93290Tremblay-en-FranceFrance
WBPContactPersonPatrickGrandoulierPresidentTel+33156480912Email directioncamasformationfrwwwcamasformationfr
Withover15yearsofexpertiseintrainingandrecruitmentweofferawholeportfoliooftrainingsolutionsldquoTrainingthewayyouchooserdquowithinteractiveandvisualcoursesfromvirtualclasses Weimplementsecuritysafetyandgroundhandlingservicestrafficandflightoperationstrainingallovertheworldandaswellrecruitmentsolutionsforairportbusiness Workinghand-in-handwithcustomersATCsupportsyouwithourprofitablestandardcourseofferandpersonalizedtrainingprogramstailoredtoyourneeds
Airport Direct TravelTheBusinessCenterCaddsdownIndustrialParkBidefordDevonEX393BTUnitedKingdom
WBPContactPersonMarieHartBusinessManagerTel+44(0)12374266401Email mariehartairportdirecttravelcomwwwairportdirecttravelcom
AirportDirectTravel(ADT)isanairport-centricbusinessthatprovidesworldclassITsolutionsandservicestotheAirportIndustryAsanenterpriseorganisationwithofficesinEuropeUSAandAustraliaADTfocusesongeneratingincomefortheirAirportclientsbyleveragingtheirexperienceandindustryleadingtechnologylsquoAirportREZrsquotodelivergreaterparkingandancillaryrevenues
12 ACI World Report ndash August 2012
ACI Welcomes New World Business PartnersContinued
GHDGPOBox1877CanberraACT2601Australia
WBPContactPersonDavid Race PrincipalAviationConsultantTel+61881116691Email davidraceghdcomwwwghdcom
Forover30yearsGHDhasdeliveredintegratedconsultancyservicestoairportsimprovingoperationalperformancecommercialopportunitiesandreturnstostakeholders Ourarchitecturalengineeringandprofessionalconsultancyservicesincludesiteselectionandfeasibilitystudieseconomicanalysisairportmanualsairfieldlightingprojectmanagementriskhazardanalysisairportdevelopmentplanninglandsidepropertydevelopment(egcarparkshotelsbusinessparksetc)roadsandrailenvironmentalservicesforecastingandmasterplanningaviationsecurityreviewsanddesignterminalplanninganddesignaircraftnoisestudiesairfieldcapacityanalysispavementevaluationsgeometricdesignandmaintenancesystems
Maghreb TransmissionsZIMrsquoGhiraIIILotndeg512082FouchanaBenArouskTunisieTunisia
WBPContactPersonMohamedBenBelgacemGeneral ManagerTel+21679408862Email maghrebtransmissionstopnettnwwwmaghrebtransmissionscom
MAGHREBTRANSMISSIONSaeacuteteacutecreacuteeen1989parMrBenBelgacemMohamedingeacutenieurdeformationIlacommenceacutesavieprofessionnelledansleMaghrebsecteurTunisieetAlgeacuteriepourlecomptedelasocieacuteteacuteSIEGLINGNdeg1mondialfabriquantdescourroiesplatesdetransmissionsetdesbandesdetransportcesproduitsrepreacutesententlrsquoeacuteleacutementleplusimportantdanslatransmissiondepuissancedansunsystegravememeacutecaniqueilssontfaitspourabsorberlaplupartdeschargeslesplusdiversesChaqueproblegravemedetransmissiondepuissanceneacutecessiteuneeacutetudeetunchoixminutieuxdeseacuteleacutementsadeacutequatsafindrsquoobtenirunreacutesultatoptimaletrentable
13ACI World Report ndash August 2012
Tavor GAM Consulting Ltd15SapirStreetRamat EfalIsreal
WBPContactPersonMichaelDinarCEOTel+97254210024Email mdinar014netil
TavorGAMConsultinggivesservicesinconsultingtotheTravelRetailIndustryandwasfoundedbyownerMichaelDinar MichaelwaswiththegroupthatfoundedJamesRichardsonoperationinTelAvivin1988andbecametheCEOofJamesRichardsonfrom1990to2000 In2001MichaelmovedtotheUStobecomePresidentAirportDivisionforDutyFreeAmericasuntil2008
TUEZ RheinlandAmGrauenStien51105CologneGermany
WBPContactPersonMartinSperberGlobalBusinessFieldManagerAviatonAirportsTel+492218061771Email sperberdetuvcom
Aninternationallyrenownedindependentthird-partytestinginspectionandcertificationorganizationTUumlVRheinlandpossesses140yearsofexperiencehas500servicelocationsin65countrieson5continentsemploysover16000peopleworldwideandprovidesprofessionalservicesupporttoclientsaroundtheworld
ACI Welcomes New World Business PartnersContinued
14 ACI World Report ndash August 2012
Regional World Business Partner ContactsACIWBPAFRAliTounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero
ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACIWBPASIA-PACAda TseEmail adaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACIWBPEURYuliaPlyusninaEmail YuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACI World
btayloraciaero
15ACI World Report ndash August 2012
August
27-29August ACIAfricaAnnualAssemblyConferenceampExhibition LivingstoneZambia
September
5-7September2012AirportForumASQForumAmericasJacksonvilleUSA9-12September22nd ACIWorldACINorthAmerica AnnualGeneralAssemblyConferenceampExhibitionCalgaryCanada20-21September2012AirportForumASQEuropeAsiaMiddleEastAfricaIstanbulTurkey
October
17-19October AirportLeadershipandChangeManagementForumandExhibitionLondonUnitedKingdom
November
10-13November 21stACI-LACAnnualRegionalAssemblyConferenceampExhibition PuertoVallartaMexico26-28November7thACIEuropeampACIAsiaPacificAirportExchangeAmsterdamTheNetherlands
ACIEVENTS
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
FollowUsonTwitterACIWorld
ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInlinkdinAirportsCouncilInternational
ACISOCIALMEDIA
16 ACI World Report ndash August 2012
17ACI World Report ndash August 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
18 ACI World Report ndash August 2012
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
12 ACI World Report ndash August 2012
ACI Welcomes New World Business PartnersContinued
GHDGPOBox1877CanberraACT2601Australia
WBPContactPersonDavid Race PrincipalAviationConsultantTel+61881116691Email davidraceghdcomwwwghdcom
Forover30yearsGHDhasdeliveredintegratedconsultancyservicestoairportsimprovingoperationalperformancecommercialopportunitiesandreturnstostakeholders Ourarchitecturalengineeringandprofessionalconsultancyservicesincludesiteselectionandfeasibilitystudieseconomicanalysisairportmanualsairfieldlightingprojectmanagementriskhazardanalysisairportdevelopmentplanninglandsidepropertydevelopment(egcarparkshotelsbusinessparksetc)roadsandrailenvironmentalservicesforecastingandmasterplanningaviationsecurityreviewsanddesignterminalplanninganddesignaircraftnoisestudiesairfieldcapacityanalysispavementevaluationsgeometricdesignandmaintenancesystems
Maghreb TransmissionsZIMrsquoGhiraIIILotndeg512082FouchanaBenArouskTunisieTunisia
WBPContactPersonMohamedBenBelgacemGeneral ManagerTel+21679408862Email maghrebtransmissionstopnettnwwwmaghrebtransmissionscom
MAGHREBTRANSMISSIONSaeacuteteacutecreacuteeen1989parMrBenBelgacemMohamedingeacutenieurdeformationIlacommenceacutesavieprofessionnelledansleMaghrebsecteurTunisieetAlgeacuteriepourlecomptedelasocieacuteteacuteSIEGLINGNdeg1mondialfabriquantdescourroiesplatesdetransmissionsetdesbandesdetransportcesproduitsrepreacutesententlrsquoeacuteleacutementleplusimportantdanslatransmissiondepuissancedansunsystegravememeacutecaniqueilssontfaitspourabsorberlaplupartdeschargeslesplusdiversesChaqueproblegravemedetransmissiondepuissanceneacutecessiteuneeacutetudeetunchoixminutieuxdeseacuteleacutementsadeacutequatsafindrsquoobtenirunreacutesultatoptimaletrentable
13ACI World Report ndash August 2012
Tavor GAM Consulting Ltd15SapirStreetRamat EfalIsreal
WBPContactPersonMichaelDinarCEOTel+97254210024Email mdinar014netil
TavorGAMConsultinggivesservicesinconsultingtotheTravelRetailIndustryandwasfoundedbyownerMichaelDinar MichaelwaswiththegroupthatfoundedJamesRichardsonoperationinTelAvivin1988andbecametheCEOofJamesRichardsonfrom1990to2000 In2001MichaelmovedtotheUStobecomePresidentAirportDivisionforDutyFreeAmericasuntil2008
TUEZ RheinlandAmGrauenStien51105CologneGermany
WBPContactPersonMartinSperberGlobalBusinessFieldManagerAviatonAirportsTel+492218061771Email sperberdetuvcom
Aninternationallyrenownedindependentthird-partytestinginspectionandcertificationorganizationTUumlVRheinlandpossesses140yearsofexperiencehas500servicelocationsin65countrieson5continentsemploysover16000peopleworldwideandprovidesprofessionalservicesupporttoclientsaroundtheworld
ACI Welcomes New World Business PartnersContinued
14 ACI World Report ndash August 2012
Regional World Business Partner ContactsACIWBPAFRAliTounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero
ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACIWBPASIA-PACAda TseEmail adaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACIWBPEURYuliaPlyusninaEmail YuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACI World
btayloraciaero
15ACI World Report ndash August 2012
August
27-29August ACIAfricaAnnualAssemblyConferenceampExhibition LivingstoneZambia
September
5-7September2012AirportForumASQForumAmericasJacksonvilleUSA9-12September22nd ACIWorldACINorthAmerica AnnualGeneralAssemblyConferenceampExhibitionCalgaryCanada20-21September2012AirportForumASQEuropeAsiaMiddleEastAfricaIstanbulTurkey
October
17-19October AirportLeadershipandChangeManagementForumandExhibitionLondonUnitedKingdom
November
10-13November 21stACI-LACAnnualRegionalAssemblyConferenceampExhibition PuertoVallartaMexico26-28November7thACIEuropeampACIAsiaPacificAirportExchangeAmsterdamTheNetherlands
ACIEVENTS
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
FollowUsonTwitterACIWorld
ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInlinkdinAirportsCouncilInternational
ACISOCIALMEDIA
16 ACI World Report ndash August 2012
17ACI World Report ndash August 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
18 ACI World Report ndash August 2012
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
13ACI World Report ndash August 2012
Tavor GAM Consulting Ltd15SapirStreetRamat EfalIsreal
WBPContactPersonMichaelDinarCEOTel+97254210024Email mdinar014netil
TavorGAMConsultinggivesservicesinconsultingtotheTravelRetailIndustryandwasfoundedbyownerMichaelDinar MichaelwaswiththegroupthatfoundedJamesRichardsonoperationinTelAvivin1988andbecametheCEOofJamesRichardsonfrom1990to2000 In2001MichaelmovedtotheUStobecomePresidentAirportDivisionforDutyFreeAmericasuntil2008
TUEZ RheinlandAmGrauenStien51105CologneGermany
WBPContactPersonMartinSperberGlobalBusinessFieldManagerAviatonAirportsTel+492218061771Email sperberdetuvcom
Aninternationallyrenownedindependentthird-partytestinginspectionandcertificationorganizationTUumlVRheinlandpossesses140yearsofexperiencehas500servicelocationsin65countrieson5continentsemploysover16000peopleworldwideandprovidesprofessionalservicesupporttoclientsaroundtheworld
ACI Welcomes New World Business PartnersContinued
14 ACI World Report ndash August 2012
Regional World Business Partner ContactsACIWBPAFRAliTounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero
ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACIWBPASIA-PACAda TseEmail adaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACIWBPEURYuliaPlyusninaEmail YuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACI World
btayloraciaero
15ACI World Report ndash August 2012
August
27-29August ACIAfricaAnnualAssemblyConferenceampExhibition LivingstoneZambia
September
5-7September2012AirportForumASQForumAmericasJacksonvilleUSA9-12September22nd ACIWorldACINorthAmerica AnnualGeneralAssemblyConferenceampExhibitionCalgaryCanada20-21September2012AirportForumASQEuropeAsiaMiddleEastAfricaIstanbulTurkey
October
17-19October AirportLeadershipandChangeManagementForumandExhibitionLondonUnitedKingdom
November
10-13November 21stACI-LACAnnualRegionalAssemblyConferenceampExhibition PuertoVallartaMexico26-28November7thACIEuropeampACIAsiaPacificAirportExchangeAmsterdamTheNetherlands
ACIEVENTS
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
FollowUsonTwitterACIWorld
ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInlinkdinAirportsCouncilInternational
ACISOCIALMEDIA
16 ACI World Report ndash August 2012
17ACI World Report ndash August 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
18 ACI World Report ndash August 2012
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
14 ACI World Report ndash August 2012
Regional World Business Partner ContactsACIWBPAFRAliTounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero
ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACIWBPASIA-PACAda TseEmail adaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACIWBPEURYuliaPlyusninaEmail YuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACI World
btayloraciaero
15ACI World Report ndash August 2012
August
27-29August ACIAfricaAnnualAssemblyConferenceampExhibition LivingstoneZambia
September
5-7September2012AirportForumASQForumAmericasJacksonvilleUSA9-12September22nd ACIWorldACINorthAmerica AnnualGeneralAssemblyConferenceampExhibitionCalgaryCanada20-21September2012AirportForumASQEuropeAsiaMiddleEastAfricaIstanbulTurkey
October
17-19October AirportLeadershipandChangeManagementForumandExhibitionLondonUnitedKingdom
November
10-13November 21stACI-LACAnnualRegionalAssemblyConferenceampExhibition PuertoVallartaMexico26-28November7thACIEuropeampACIAsiaPacificAirportExchangeAmsterdamTheNetherlands
ACIEVENTS
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
FollowUsonTwitterACIWorld
ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInlinkdinAirportsCouncilInternational
ACISOCIALMEDIA
16 ACI World Report ndash August 2012
17ACI World Report ndash August 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
18 ACI World Report ndash August 2012
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
15ACI World Report ndash August 2012
August
27-29August ACIAfricaAnnualAssemblyConferenceampExhibition LivingstoneZambia
September
5-7September2012AirportForumASQForumAmericasJacksonvilleUSA9-12September22nd ACIWorldACINorthAmerica AnnualGeneralAssemblyConferenceampExhibitionCalgaryCanada20-21September2012AirportForumASQEuropeAsiaMiddleEastAfricaIstanbulTurkey
October
17-19October AirportLeadershipandChangeManagementForumandExhibitionLondonUnitedKingdom
November
10-13November 21stACI-LACAnnualRegionalAssemblyConferenceampExhibition PuertoVallartaMexico26-28November7thACIEuropeampACIAsiaPacificAirportExchangeAmsterdamTheNetherlands
ACIEVENTS
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
FollowUsonTwitterACIWorld
ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInlinkdinAirportsCouncilInternational
ACISOCIALMEDIA
16 ACI World Report ndash August 2012
17ACI World Report ndash August 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
18 ACI World Report ndash August 2012
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
16 ACI World Report ndash August 2012
17ACI World Report ndash August 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
18 ACI World Report ndash August 2012
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
17ACI World Report ndash August 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
18 ACI World Report ndash August 2012
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
18 ACI World Report ndash August 2012
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
