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A University of Ulster Innovation Lab visit trail

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A University of Ulster Innovation Labvisit trail.ulster.ac.uk

1Research Session 3: Case studies in Living Lab application domainsThe 4th ENoLL Living Lab Summer School 27-30 August 2013Manchester School of Arts

Pop-up Living Labs: Experiments in Co-creating Service Design with Diverse Stakeholders in Hackerspace Communities

Prof Maurice MulvennaTRAIL Living Lab @ University of Ulster2OutlineAbout TRAILBackground to the projectResearch questionsTriple-helixIdeation outcomesConclusions

TRAIL Living LabBased at University of UlsterFirst Living Lab in Northern Ireland (2007)Engaging with local communities and enterprises to design co-creative solutionsFrom linear model to networked modelCycles of innovation activityTriple Helix partnershipsHealth ServiceMajor change in care provision, outlined in Transforming Your Care document in December 2011

ReablementSupporting people such as the elderly to live in their own homes whilst providing a programme underpinning the skills and confidence necessary for daily living Rollout of reablement services in Belfast providing interventions for older city dwellers

Reablement requirementsInnovation in service design Technology development to support the interventionProject structureFunded by Innovation Vouchers (4K each)Competitive bid to Invest NI, our regional economic development agencySocial enterprises applied as a pool (Ardmonagh Family and Community Group, Engage with Age, Volunteer Now, Oasis Caring in Action, and Shopmobility Belfast)Project structureWe subcontracted 20% of pool total to the Belfast Hackerspace, Farset Labs

Project planIdeation eventsHackathonsCapture user storiesAgile software developmentValidation by stakeholdersScale up

Research questionsExplore if the location context and mix of participants created a beneficial effect in the process of capturing the needs of the stakeholders. Specifically, Does this kind of experimental co-creation process support ideation, and how? How does the creation of a pop-up living lab that brings together the triple-helix of partners - plus users work?Triple-Helix Configurations

Rationale triple-helix

Rationale triple-helixPop-up spaceSo what could a successful pathway look like?coders and carersideation eventsmix the blend harmonise towards user storieshack user interfacesbuild stakeholder communityIdeation outcomesData captureData sharingService DirectoryGovernanceAssessment modelConclusionsExperimental co-creation process does support ideation Empowering heterogeneous groups of people from different domains of knowledge and levels of expertise to ideate freely and generate new knowledgeLeads to an improvement in the appropriateness and quality of the resulting service designAcknowledgementsThanks to Ardmonagh Family and Community Group, Engage with Age, Volunteer Now, Oasis Caring in Action, and Shopmobility Belfast for their enthusiasm and participation, Invest NI Innovation Voucher programme for their financial support in this project, and to Age NI, Bryson Care and Belfast Health & Social Care Trust for their farsightedness.

THANKS22

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