2553 - SU · 2012. 3. 28. · ¸ µ¦«¹ ¬µ 2553 ¨· · ·Í ° ´ ·· ¥µ¨ ª´¥ ¤®µª· ¥µ¨´¥«·¨ µ ¦ THE KEY SUCCESS FACTORS ON EMPLOYEES' PERFORMANCE IN BUSINES

( )

2553

THE KEY SUCCESS FACTORS ON EMPLOYEES' PERFORMANCE IN BUSINES

LOAN CENTER OF BANGKOK BANK PUBLIC COMPANY LIMITED

By

Vichuda Chiwpraphan

An Independent Study Submitted in Partial Fulfillment of the Requirements for the Degree

MASTER OF BUSINESS ADMINISTRATION

Program of Entrepreneurship

Graduate School

SILPAKORN UNIVERSITY

2010

“

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51602354 : : / /

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. . . 188 .

( ) 170

LSD Person r Correlation

1)

( )

2)

( )

3)

( )

4)

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5)

2553 ........................................

........................................

51602354 : MAJOR : ENTREPRENEURSHIP

KEY WORD : FACTORS/ SUCCESS / PERFORMANCE

VICHUDA CHIWPRAPHAN : THE KEY SUCCESS FACTORS ON

EMPLOYEES’ PERFORMANCE IN BUSINESS LOAN CENTER OF BANGKOK BANK

PUBLIC COMPANY LIMITED. INDEPENDENT STUDY ADVISOR : THANINRATH

RATTANAPONGPINYO, Ph.D. 188 pp.

The Purposes of this research were to determine the key success factors on

employees’ performance in Business Loan Center of Bangkok Bank Public Company Limited.

The 170 samples were officer of Business Loan Center. The research instrument was a

questionnaire for data collection. The statistical used for analyzed the data ware: frequency,

percentage, mean, standard deviation, One-way Analysis Of Variance, Least Significant

Difference, Pearson’s product moment correlation coefficient and content analysis.

The research findings revealed that: 1) Demographics that affect success on

employees’ performance in Business Loan Center of Bangkok Bank Public Company Limited

found that age, status, revenue and length of service affect success different operations. 2) Human

resource management had positively correlated to the key success factors on employees’

performance in Business Loan Center of Bangkok Bank Public Company Limited. 3)

Management organization had positively correlated to the key success factors on employees’

performance in Business Loan Center of Bangkok Bank Public Company Limited. 4) Strategy of

the organization had positively correlated to the key success factors on employees’ performance

in Business Loan Center of Bangkok Bank Public Company Limited. 5) The result of this

research found the factors that each executives were aware of the factors essential to the success

and impact on the performance of employees. Which can be applied as a guide to develop their

organization.

Program of Entrepreneurship Graduate School, Silpakorn University Academic Year 2010

Student's signature ........................................

Independent Study Advisor's signature ........................................

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......................................................................................................... 6 ......................................................................................................... 7 ................................................................................................. 10 ................................................................................... 112 ......................................................................................... 12 ....................................................................... 12 ..................... 1 ....................................................

McKinsey . 52 .................................. 55 ( ) ..... 5 ................................................................................................. 69 3 .............................................................................................................. 72 ........................................................................................... 72 .................................................................................... 73 ....................................................................................... 73 ........................................................................................... 5 ................................................................................................ 76

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25

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30

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1

1

( 2552: 2)

. . 2540

2

( 2545: 2)

3

(

2552: 2)

(2553)

Shared Services

, (2552)

( ) 2 , (2544)

:

( )

( )

( )

1.

( )

2.

( )

4

3.

( )

4.

( )

( )

1.

2.

5

3.

4.

1.

( ) 284

– 2554

6

1

1.

2.

3.

4.

5.

6.

1.

2.

3.

4.

.

2.

1.

2.

3.

4.

5.

1.

2.

3.

4.

5.

6.

7.

7

( ) ( )

( )

( )

( )

( )

( )

( )

( ) ( )

( )

9

7

McKinsey 7-S Framework

7 (1) (Strategy) (2)

(Structure) (3) (System) (4) (Style) (5)

(Staff) (6) (Skils) (7) (Share Value)

(Strategy)

(Structure)

(System)

(Style)

(Staff)

(Skils)

10

(Share Value)

(Goal Attainment)

(Resource)

1.

( )

2.

( )

3.

( )

4.

( )

11

1.

1.1

( )

1.2

( )

1.3

( )

1.4

( )

2.

12

2

( )

1.

2.

3.

4. McKinsey

5.

6. ( )

7.

1.

(2553) (Organization Development)

O. D.

1.1

(Beckhard, 2544: 50 – 52)

13

( 2544: 52)

1.2

( 2545: 441)

1.

2.

3.

4.

14

5.

6.

7.

8.

9.

10.

1.3

, (Dahlberg, Connal & Landrum

, 2544: 47-50)

16

“ ” ( ) “ ” ( )

( 2550: Online)

(Structure)

(Demographic)

(New Work Ethic)

(Learning & Knowledge)

(Learning

Organization)

(Technology & Access to Information)

17

(Emphasis on Flexibility)

(Fast-paced Change)

( )

2.

18

2.1

“ ”

(2546: 9)

(2543: 15)

(2543: 3)

19

(Loudon, 2552: 29)

(Multidiscriplinary Field)

3

1. (Technical Approach)

2. (Bahavioral Approach)

3. (Sociotechnical Systems)

(2541: 13)

4

1.

2.

3.

20

4.

(2533: 23)

6

1.

2.

3.

4.

5.

6.

( 2553)

21

2.2

(2544: 224)

(2542: 11)

(Mathis and Jackson, 2552: 32)

5 1) 2) 3)

4) 5)

22

(Meidan, 2552: 33)

1.

2.

3.

4.

1.

2.

3.

4.

23

(2542: 202-204)

1.

(Promotion and Salary Decision)

2.

(To Review the Subordinates Work-related Behavior) 2

3.

(2539: 160)

1.

2.

3.

4.

24

(2542: 283)

1.

2.

3.

25

4.

5.

6.

( , 2541: 225)

1. (Organization Chart)

2. (Job Description)

3.

26

4.

-

2

4.1

4.2

5.

3

5.1

5.2 - -

-

5.3

(2542: 5)

4

27

1. (Job Accomplishment)

2. (Job Behavior)

(Dependability) (Co-operation) (Carefulness)

(Laudatory) (Responsibility) (Attitude)

(Attendance) (Punctuality) (Adherence to

Company Regulation)

3. (Job Knowledge)

(Knowledge) (Product Knowledge)

(Selling and Service Knowledge)

/ (Ability to use Equipment/Tools)

(Knowledge Skills) (Managerial Skills)

4. (Potential)

28

(2542: 179)

1. (Halo Effect)

2. (Leniency or Strictness)

3. (Central Tendency)

29

4. (Interpersonal Relations Bias)

5. (Organizational Influences)

2.3

“ ”

30

Morale Webster (1971)

. . 2525

“ ”

(2547)

2 1)

2)

(Bureaucracy)

(2542)

31

(2549: 3)

D-R-I-V-E

1. D-Development

1.1 (Coaching)

1.2 (In House and Public

Training)

1.3 (Consulting)

1.4 (Job Rotation)

(Multi-skill)

32

2. R-Relation

3. I-Individual Motivation

4. V-Verbal Communication

33

5. E-Environment Arrangement

(Maslow’s Hierarchical Theory of Motivation)

Maslow

34

Maslow “ ” (wanting

animal)

Maslow

(The Need–Hierarchy Conception of Human

Motivation) Maslow

1. (Physiological needs)

2. (Safety needs)

3. (Belongingness and love needs)

4. (Esteem needs)

35

3

2 (self-

respect) 2 (esteem from others)

4.1 (self-respect)

4.2 (esteem from others)

5. (Self-actualization needs)

3 – 5

“ ”

( , 2539: 54)

ERG (ERG Theory)

(Claton, 2552: 50)

36

1. (Existence Needs)

E

2. (Relatedness Needs)

R

3. (Growth Needs)

G

ERG

ERG

ERG

(E) (R)

(G)

(2532) 3

1. (Employee Factors)

2. (Managerial Factors)

3. (Extra Company Forces and Factor)

(Edwin, 2536: 70)

1.

2.

37

3.

4.

5.

6.

7.

8.

9.

10.

(Dersal, 2536: 75)

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

( 2526)

1.

2.

3.

4.

5.

38

6.

(2542)

(2537)

1.

2.

3.

4.

5.

(2520)

1.

2.

3.

4.

5.

2.4

(Roter, 2539: 65)

(Locus of Control)

2

(Internal Locus of Control)

(External Locus of Control)

39

(2537: 318-319)

(2543: 37)

(Achievement Motive)

40

(Roter, 2543: 38)

-

(Locus of

Control)

2

(Internal Locus of Control) (External Locus of Control)

1.

2.

3. (Achievement)

4.

1.

41

2.

3.

4.

5.

(Robinson and Shaver, 2543: 38)

2

1. (Episodic Antecedents)

2. (Accumulative Antecedents)

2.5

(2548: 21)

(2548: 91)

42

(2548: 22)

(Intangible Asset)

(Luthans, 2552: 62)

(Processes) (Systems) (Structure)

(Cultures) (Creation) (Sharing)

(Knowledge – based

Society)

(Ben, 2552: 62)

1. (People)

43

2. (Process)

3

2.1 (Knowledge Acquisition)

(2548: 13)

(Research and Development)

2.2 (Knowledge Sharing)

4 Know What ( : ) Know How ( :

) Know Why ( :

)

Care Why ( :

)

2.3 (Knowledge Utilization)

44

3. (Technology)

(Repositories)

(Server)

(Collaborative Platforms)

(Network)

1.

2.

45

3.

4.

5.

(Knowledge Sharing)

6.

7.

8.

46

( )

3.

3.1

(Certo, 2550: 18)

(2546: 2)

(2539: 39)

1.

2.

3.

47

4.

5.

3.2

(2550: 13-14)

4 1. (Planning) 2.

(Organizing) 3. (Leading) 4. (Controling)

(Management Process)

1.

2.

3.

4.

(Certo, 2552: 83)

1.

2.

48

3.

4.

5.

6.

7.

8.

(2542: 75)

(2543 : 3)

(What) (Why) (Who)

(When) (Where) (How)

(Certo, 2552: 83)

1.

2.

3.

4.

49

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

(2542: 106)

(2542: 66)

(William, 2552: 85)

50

1.

2.

3.

4.

5.

6.

7.

8.

(Jackson and Slocum, 2552:

87)

1.

2.

3.

4.

5.

51

(2542: 478)

4 1. 2. 3.

4.

(Fayol, 2552: 87)

14 “ ” Fayol

14 14

1. (Division of Labor)

2. (Parity of Authority and Responsibility)

3. (Disclipline)

4. (Unity of Direction)

5. (Unity of Command)

6. (Subordination of Individual to General

Interert)

7. (Fair Remuneration)

8. (Centralization)

52

9. (Scalar Chain)

10. (Order & Regulation)

11. (Equity)

12. (Stability of Personnel)

13. (Initiative)

14. (Esprit Decorps)

4

( )

4. McKinsey

4.1

(2541)

53

(2540)

4.2

(Peter and Fillp,

2552: 90) 90

7S McKinsey

3

1.

2.

3.

54

7S McKinsey ( , 2552:

91)

7

1. (Strategy)

2. (Structure)

3. (System)

4. (Style)

5. (Staff)

6. (Skill)

55

7. (Shered Value) (Superordinate Goal)

7 McKinsey 7–S Framework

7

McKinsey 7–S Framework

McKinsey


7


( )

5.

(Effectiveness) (Effiecincy)

56

( 2552: 92)

5.1

(2541: 38)

(2533: 23)

(Steers, 2552: 94)

2

1.

2.

(Hoy

57

and Miskle, 2552: 94) 4

2.1

2.2

2.3

2.4

(2546: 18)

100%

2

1. 100%

2.

2.1

2.2

2.3

2.4

2.5

58

2.6

2

(2546: 25-26)

1.

1.1

1.2

1.3

1.4

2.

2.1

59

2.2

5.2

(Katz and Kahn, 2552: 96)

(2545: 34)

3

(2544: 17)

(Woodcoch, 2552: 99)

11 “Buiding Blocks”

1. (Clear Objective and

Agreed Goal)

60

2. (Openness and Confrontation)

3. (Support and Trust)

4. (Corporation and Confict)

4.1

61

4.2

5. (Sound Working and

Decision Procedure)

62

6. (Appropriate Leadership)

(Delagarion)

7. (Regulsr Review)

8. (Individual Development)

2

63

9. (Sound Inter-group Relation)

9.1

9.2

9.3

9.4

9.5

9.6

10. (Balance Roles)

2

10.1 ( )

64

10.2

11. (Good Communication)

( ) (Oppenness)

(2538: 26)

1.

2.

3.

4.

5.

65

( )

6. ( )

23 13

( ( ),2553 :

)

17

1,000 230

7,500

24

66

( )

. .2483-2492

. .2487

. . 2540

1 . . 2487

23

67

. .2487

1,725,000

950

7,300

15

2 1

1.

(

)

2.

3.

68

4.

5.

“ ”

( )

( )

( )

( ) 8

1. (corporate)

69

2. (commercial)

3. (business)

4. (consumer)

5. (international banking)

6. (treasury)

7. (SAM / recovery)

8. (investment banking)

(Document Non Revolving / Revolving Credit)

/

( )

( )

7.

(2550)

( )

70

(2549)

. . . . . .

(2549)

. . . .

(2547)

72

3

( )

1.

2.

3.

4.

5.

1.

2

1.1 (Primary Data)

( )

1.2 (Secondary Data)

( )

73

2.

( ) 284 31 2553 ( )

( ) Yamané ( ,

, 2545: 125) 0.95

0.5

n =

N =

e =

n = 166.08 166

4

170

3.

( )

74

1.

2.

3. (2552)

4.

( ) 30

5.

( ) 5

1

2 (Rating Scale) 5

5

3

5

75

5

4

5

5

5

( )

5

5

1. (Try out)

30 ( )

2.

= 0.964 , 2 =

0.837 , 3 = 0.931 , 4 = 0.952 , 5 = 0.921

4.

1.

( )

170

2.

76

5.

1

2 (Mean) (Standard Deviation)

5

5

4

3

2

1

(Class Interval) 5

( 2551: 71-73)

4.21 - 5.00

3.41 - 4.20

2.61 – 3.40

1.81 – 2.60

1.00 – 1.80

77

3

5

5

4

3

2

1

5 (

2551: 71-73)

4.21 - 5.00

3.41 - 4.20

2.61 – 3.40

1.81 – 2.60

1.00 – 1.80

4

5

5

4

78

3

2

1

5 (

2551: 71-73)

4.21 - 5.00

3.41 - 4.20

2.61 – 3.40

1.81 – 2.60

1.00 – 1.80

5

( )

5

5

4

3

2

1

79

5 (

2551: 71-73)

4.21 - 5.00

3.41 - 4.20

2.61 – 3.40

1.81 – 2.60

1.00 – 1.80

( ) 2

t-test 2 f-test

LSD

1. (Percentage)

2. (Mean)

3. (Standard Deviation)

4.

5.

5.1 2 t-test

Independent

80

5.2 2

(One-way Analysis of Variance)

LSD

5.3

(Pearson’s Product Moment Correlation Coeffcient)

1. (Cronbach Alpha)

=

Alpha coefficient

k

covariance

variance

2.

2.1

P =

P %

ƒ

n 2.2

=

n

81

2.3

=

n

3.

3.1 2

t – test (Two Independent – sample)

t =

df =

t =

t

1 , 2

1 , 2

1 , 2

n (df = ) 3.2 2 One-way ANOVA

F =

82

F F-distribution

2

.05 95% Least

Significant Difference (LSD)

LSD =

LSD

i j

MSE Mean Square Error

n Brown-Forsythe ( )

(( )) =

(( )) Brown-Forsythe

k

i

N

i

Dunnett’s T3

83

t =

t t-Distribution

i

j

i

j

4.

4.1 (Pearson Product Moment

Correlation Coefficient) 2

=

Pearson Product Moment

Correlation Coefficient

X 1

Y 2

n 4.2 -1 11

4.2.1 -1 r 1 r

r X Y

r X Y

r 1 X Y

84

r -1 X Y

r = 0 X Y

r 0 X Y

4.2.2

1 ( 0.70 0.90)

( 0.90 )

0.50 ( 0.30 0.70)

0.00 ( 0.30 )

0.00

85

4

( )

( ) 170

SPSS (Statistical Package for Social Science)

7

1

( )

2

3

4

5

( )

6

(One-way ANOVA)

Least

significance difference (LSD)

86

(Coefficient Correlation :

r)

n

S.D (Standard Deviation)

F F-distribution

t t-distribution

r

Sig

* .

** .

1

( )

( )

1

(n= 170)

1

70 42. 5

98 57.65

2

25 2 1.18

87

( ) (n= 170)

2

26- 5 89 52. 5

5-45 1 18.24

45 48 28.24

14 8.24

1 7 80.59

19 11.18

4

95 55.88

71 41.76

/ / 4 2. 5

5

5 42 24.71

6-10 58 4.12

11-15 1.76

16-20 27 15.88

21 40 2 .5

6

10,000 4 2. 5

10,001-20,000 56 2.94

20,001- 0,000 62 6.47

0,001- 40,000 5 20.59

40,001- 50,000 10 5.88

50,001 1.76

88

( ) 70

( ) 70 98 57.65

70 42. 5

( ) 170 -3 89

52. 5 4 28.24

.18

( ) 170

1 7 80.59 9

11.18 14 8.24

( ) 70 95

5.88 71 .76

/ / 2. 5

( ) 170

- 58 4.12

42 24.71 - 3

1.76

( ) 70 , -

3 , 62 6.47 , -

89

, 56 2.94 ,

.7

2

-

2

(n= 170)

S.D.

1. .09 0.67

2. .08 0.78

. .61 0.47

4. .7 0.48

5. .1 0.49

. 0. 9

2

( )

( = . S.D. = 0. 9)

( )

3

( = .7 S.D. = 0.48) ( =

.61 S.D. = 0.47)

( = .09 S.D. = 0.67)

90

3

(n= 170)

( )

S.D.

1

( )

6 80 4 .10 0.84

(1.8) (21.2) (47.1) (25. ) (4.7)

2

( )

8 4 80 45 .10 0.85

(4.7) (20.0) (47.1) (26.5) (4.7)

( )

6 40 77 47 0 2.97 0.81

( .5) (2 .5) (45. ) (27.6) (0.0)

91

3 ( )

(n= 170)

( )

S.D.

4

( )

1 22 74 7 0 .29 0.70 (0.6) (12.9) (4 .5) (42.9) (0.0)

.09 0.67

( )

( = .09 S.D = 0.67)

( ) ( )

( = .29

S.D = 0. ) ( )

( =

.10 S.D = 0. 4) ( )

( =

2.97 S.D. = 0.81)

92

4

(n= 170)

( )

S.D.

1

( )

6 26 52 76 10 . 4 0.9 ( .5) (15. ) ( 0.6) (44.7) (5.9)

2

( )

17 48 79 26 0 2.67 0.85 (10.0) (28.2) (46.5) (15. ) (0.0)

( )

11 29 75 42 1 .10 0.98 (6.6) (17.1) (44.1) (24.7) (7.6)

9

4 ( )

(n= 170)

( )

S.D.

4

12 2 62 6 10 .21 0.99

(7.1) (1 .5) ( 6.5) ( 7.1) (5.9)

.08 0.78

( )

( = .08 S.D = 0.78)

( )

( ) ( = . 4 S.D = 0.9 )

( = . 1

S.D = 0. )

( ) ( = 2.67 S.D. = 0. 5)

94

(n= 170)

( )

S.D.

1

( )

1 14 42 105 8 .62 0.7

(0.6) (8.2) (24.7) (8.2) (0.6)

2

( )

0 9 42 10 16 .74 0.69

(0.0) (5. ) (24.7) (60.6) (9.4)

( )

2 7 81 72 7 .45 0.70

(1.2) (4.1) (47.6) (42.4) (4.7)

4

7 59 85 16 .61 0.78

(1.8) (4.1) ( 4.7) (50.0) (9.4)

.61 0.47

( )

95

( = . 1 S.D = 0.47)

( )

( )

( = . S.D = 0.69)

( = . 2 S.D = 0.7 )

( ) ( = 3. S.D. = 0.70)

(n= 170)

( )

S.D.

1

( )

2 11 6 80 14 .55 0.78

(1.2) (6.5) ( 7.1) (47.1) (8.2)

2

0 0 28 115 27 .99 0.57

(0.0) (0.0) (16.5) (67.6) (15.9)

0 2 76 85 7 .57 0.59

(0.0) (1.2) (44.7) (50.0) (4.1)

96

( )

(n= 170)

( )

S.D.

4

( )

0 0 55 95 19 .79 0.62

(0.0) (0.0) ( 2.4) (56.5) (11.2)

.7 0.48

( )

( = . S.D = 0.48)

( )

( = . 9 S.D = 0. 7)

( ) ( = . 9

S.D = 0.62)

( = 3. 5 S.D. = 0.78)

97

(n= 170)

( )

S.D.

1

( )

12 21 89 42 6 .05 0.89

( .5) (12.4) (52.4) (24.7) ( .5)

2

5 24 92 49 0 .09 0.7

(2.9) (14.1) (54.1) (28.8) (0.0)

0 8 98 64 0 . 0.56

(0.0) (4.7) (57.6) ( 7.6) (0.0)

98

( )

(n= 170)

( )

S.D.

4

( )

7 17 110 6 0 .0 0.69 (4.1) (10.0) (64.7) (21.2) (0.0)

.1 0.49

( )

( = . S.D = 0.49)

( )

( = .3 S.D = 0. 6)

( = .09 S.D = 0. )

( )

( = 3. S.D. = 0.69)

99

3

-

(n= 170)

S.D.

1. 2.92 0.59

2. .1 0.56

. 2.78 0.90

4. .02 0.58

2.96 0.55

( )

( = . 6 S.D. = 0.55)

( )

( = . 3 S.D. = 0.56)

( = . S.D. = 0.58)

( = .92 S.D. = 0.59)

100

(n= 170)

( )

S.D.

1

( )

2 4 92 21 0 2.65 0.86

(1 .5) (20.0) (54.1) (12.4) (0.0)

2

( )

4 27 100 9 0 .02 0.69

(2.4) (15.9) (58.8) (22.9) (0.0)

1 28 107 4 0 .02 0.62

(0.6) (16.5) (62.9) (20.0) (0.0)

4

4 29 10 4 0 2.98 0.68

(2.0) (17.6) (61.8) (18.6) (0.0)

2.92 0.59

( )

101

( = .92 S.D = 0.59)

( )

( ) ( = .02 S.D = 0. 9)

( = .02 S.D = 0. )

( = . 8 S.D = 0.68)

( )

( = . 5 S.D.

= 0. 65)

(n= 170)

( )

S.D.

1

( )

4 46 85 5 0 2.89 0.74 (2.4) (20.6) (50.0) (27.1) (0.0)

2

0 16 85 66 . 0.66 (0.0) (9.4) (50.0) ( 8.8) (1.8)

102

( )

(n= 170)

( )

S.D.

( )

1 29 82 50 8 .21 0.79

(0.6) (17.1) (48.2) (29.4) (4.7)

4

( )

25 99 7 6 .11 0.75

(1.0) (15.7) (58.8) (21.6) (2.9)

.1 0.56

( )

( = 3. 3 S.D = 0.56)

( )

( = 3.3 S.D = 0. )

( ) ( = 3.2

S.D = 0.79)

( ) ( = .89 S.D. = 0. 4)

10

(n= 170)

( )

S.D.

1

( )

18 44 71 7 0 2.75 0.91

(10.6) (25.9) (41.8) (21.8) (0.0)

2

22 50 70 25 2.6 0.94

(12.9) (29.4) (41.2) (14.7) (1.8)

15 8 57 49 11 .02 1.06

(8.8) (22.4) ( .5) (28.8) (6.5)

4

0 29 76 29 6 2.72 1.05

(17.6) (17.1) (44.7) (17.1) ( .5)

2.78 . 0

( )

( = . 8 S.D = 0.907)

( )

104

( = .02 S.D =

. 6)

( ) ( = . 5 S.D = 0. 1)

( = . S.D. = 0. 4)

(n= 170)

( )

S.D.

1

( )

1 17 79 67 6 . 5 0.7 (0.6) (10.0) (46.5) ( 9.4) ( .5)

2

( )

2 2 92 48 5 .18 0.74 (1.2) (1 .5) (54.1) (28.2) (2.9)

105

( )

(n= 170)

( )

S.D.

( )

7 5 81 29 0 2.78 0.77

(4.1) ( 1.2) (47.6) (17.1) (0.0)

4

( )

7 46 95 22 0 2.78 0.72

(4.1) (27.1) (55.9) (12.9) (0.0)

.02 .58

( )

( = 3. 2 S.D = 0.58)

( )

( )

( = 3.35 S.D = . )

( )

( = 3.18 S.D = . )

( )

106

( = . S.D = .77)

( ) ( = . S.D = . 2)

4

3-

3

(n= 170)

S.D.

1. 2.99 0.65

2. .09 0.56

. 2.81 0.68

4. .10 0.86

5. .14 0.65

6. .56 0.5

7. .50 0.78

.17 0.55

3

( )

( = 3. 7 S.D. = 0.55)

( )

( = . 6 S.D.

= 0.5 ) ( = .50 S.D. = 0.7 )

( = .81 S.D. = 0.68)

107

(n= 170)

( )

S.D.

1

( )

4 24 81 61 0 .17 0.75

(2.4) (14.1) (47.6) ( 5.9) (0.0)

2

( )

1 22 81 61 5 .28 0.76

(0.6) (12.9) (47.6) ( 5.9) (2.9)

25 5 62 0 0 2.57 0.94

(14.7) ( 1.2) ( 6.5) (17.6) (0.0)

4

( )

9 8 77 44 2 2.95 0.86

(5. ) (22.4) (45. ) (25.9) (1.2)

2.99 0.65

( )

( = . 9 S.D = 0.65)

108

( )

( )

( = 3. 8 S.D = 0. 4)

( ) ( = 3. S.D = 0. 5)

( = . 7 S.D. = 0. 4)

(n= 170)

( )

S.D.

1

( )

42 85 40 0 2.95 0.74 (1.8) (24.7) (50.0) (24.7) (0.0)

2

( )

2 2 102 1 2 .00 0.68 (1.2) (18.8) (60.0) (18.8) (1.2)

( )

2 6 8 47 2 .06 0.76 (1.2) (21.2) (48.8) (27.6) (1.2)

109

( )

(n= 170)

( )

S.D.

4

( )

1 9 102 50 8 . 2 0.67 (0.6) (5. ) (60.0) (29.4) (4.7)

.09 0.56

( )

( = 3. 9 S.D = 0.56)

( )

( ) (

= 3. 2 S.D = 0. 7) ( )

( = 3. S.D = 0. 6)

( )

( = . 5 S.D. = 0. )

110

(n= 170)

( )

S.D.

1

( )

1 42 96 1 0 2.92 0.67

(0.6) (24.7) (56.5) (18.2) (0.0)

2

( )

4 49 79 27 11 2.95 0.89

(2.4) (28.8) (46.5) (15.9) (6.5)

( )

25 61 6 19 2 2.48 0.91

(14.7) ( 5.9) ( 7.1) (11.2) (1.2)

4

( )

10 5 90 5 0 2.88 0.79

(5.9) (20.6) (52.9) (20.6) (0.0)

2.81 0.68

111

( )

( = . 1 S.D = 0.68)

( )

( )

( = . S.D = 0. 9)

( )

( = . S.D = 0. 7)

( )

( = .48 S.D. = 0. 1)

(n= 170)

( )

S.D.

1

6 11 80 56 17 . 9 0.,88 ( .5) (6.5) (47.1) ( 2.9) (10.0)

2

6 20 64 6 17 . 8 0.94 ( .5) (11.8) ( 7.6) ( 7.1) (10.0)

( )

12 45 78 27 8 2.85 0.9 (7.1) (26.5) (45.9) (15.9) (4.7)

112

( )

(n= 170)

( )

S.D.

4

( )

22 44 64 2 8 2.76 1.05

(12.9) (25.9) ( 7.6) (18.8) (4.7)

.10 0.86

( )

( = 3.10 S.D = 0.86)

( )

( = 3.38 S.D = 0.94)

( = 3.39 S.D = 0.88) ( )

( = . S.D. = . 5)

11

(n= 170)

( )

S.D.

1

( )

10 6 84 40 0 2.91 0.82

(5.9) (21.2) (49.4) (2 .5) (0.0)

2

( )

2 45 85 2 6 2.97 0.80

(1.2) (26.5) (50.0) (18.8) ( .5)

( )

1 21 87 52 9 .28 0.76

(0.6) (12.4) (51.2) ( 0.6) (5. )

4

( )

2 7 94 57 10 . 9 0.71

(1.2) (4.1) (55. ) ( .5) (5.9)

.14 .

( )

( = 3.14 S.D = 0.65)

114

( )

( ) ( = 3.39

S.D = 0. 1)

( ) ( = 3. 8 S.D = 0. 6)

( ) ( = .91

S.D. = . 2)

(n= 170)

( )

S.D.

1

( )

1 59 91 16 .69 0.68

(0.6) (1.8) ( 4.7) (5 .5) (9.4)

2

( )

0 65 82 20 .70 0.69

(0.0) (1.8) ( 8.2) (48.2) (11.8)

( )

4 2 84 74 6 .45 0.69

(2.4) (1.2) (49.4) (4 .5) ( .5)

115

( )

(n= 170)

( )

S.D.

4

( )

0 11 84 69 6 .41 0.66

(0.0) (6.5) (49.4) (40.6) ( .5)

.56 0.5

( )

( = 3. 6 S.D = 0.5 )

( )

( )

( = 3.70 S.D = 0. 9) ( )

( = 3. 9

S.D = 0. ) ( )

( = 3.41 S.D. = . )

116

(n= 170)

( )

S.D.

1

( )

2 14 81 58 15 .41 0.81

(1.2) (8.2) (47.6) ( 4.1) (8.8)

2

( )

4 25 77 47 17 .28 0.91

(2.4) (14.7) (45. ) (27.6) (10.0)

( )

0 7 50 82 1 .81 0.79

(0.0) (4.1) (29.4) (48.2) (18.2)

4

( )

6 10 74 56 24 .48 0.9

( .5) (5.9) (4 .5) ( 2.9) (14.1)

.50 0.7

( )

( = 3.50 S.D = 0.7 )

( )

( ) ( = 3.81 S.D = 0. )

117

( )

( = 3. 8 S.D = 0. )

( ) ( = 3. 8 S.D. = . 1)

5

- 3

(n= 170)

S.D.

1. .46 0.54

2. .5 0.61

.50 0.54

( )

( = 3. S.D. = 0.54)

( )

( = .

S.D. = 0.61) ( = . 6

S.D. = 0.54)

118

(n= 170)

( )

S.D.

1

1 5 6 94 7 .59 0.64

(1.0) (2.0) ( 7. ) (55.9) ( .9)

2

1 7 107 48 7 . 1 0.64

(0.6) (4.1) (62.9) (28.2) (4.1)

0 9 78 76 7 .48 0.66

(0.0) (5. ) (45.9) (44.7) (4.1)

4

0 5 90 64 11 .48 0.66

(0.0) (2.9) (52.9) ( 7.6) (6.5)

.46 0.54

( )

( = 3. 6 S.D = 0.54)

( )

( = 3.59 S.D = 0. )

( = 3. S.D = 0. )

( = 3. S.D = 0. )

( = 3.31 S.D. = . 4)

119

3

(n= 170)

S.D.

1

1 7 88 67 7 .42 0.66

(0.6) (4.1) (51.8) ( 9.4) (4.1)

2

0 6 87 67 10 .48 0.66

(0.0) ( .5) (51.2) ( 9.4) (5.9)

1 9 56 92 12 .62 0.72

(0.6) (5. ) ( 2.9) (54.1) (7.1)

4

0 7 69 81 1 .59 0.69

(0.0) (4.1) (40.6) (47.6) (7.6)

.5 0.61

3

( )

( = 3. S.D = 0.61)

( ) ( = 3.62

S.D. = .72)

( = 3.59 S.D = 0. 9)

( = 3. S.D. = . 6)

120

6

(One-way

ANOVA)

Least significance difference (LSD)

1.

( )

2.

( )

.

( )

4.

( )

121

1.

( )

4

( )

(n= 170)

n Mean S.D. t Sig.

72 . 7 0.60 -1.79 0.07

98 .52 0.48

72 .46 0.6 -1.05 0.29

98 .56 0.59

72 .42 0.58 -1.47 0.14

98 .54 0.51

* 0.05

24

( )

122

25

( )

(n= 170)

n Mean S.D. F Sig.

25 2 . 7 0.17 2.56 0.05

26- 5 89 .54 0.58

5-45 1 .51 0.41

45 48 .28 0.51

170 .46 0.54

25 2 . 7 0.17 5.95 0.001*

26- 5 89 .67 0.64

5-45 1 .55 0.59

45 48 .2 0.46

170 .52 0.61

25 2 . 7 0.00 4.65 0.004*

26- 5 89 .61 0.58

5-45 1 .5 0.46

45 48 .26 0.45

170 .49 0.54

* 0.05

25

( )

.05

0.05

12

0.05

LSD

26 LSD

Mean

25

26- 5

5-45

45

. 7 .67 .55 .2

25 . 7 - -0.2 -0.16 0.11

26- 5 .67 - 0.075 0. 5*

5-45 .55 - 0.27*

45 .2 -

* 0.05

26

( ) 25 ( = . 7)

26- 5 (

= .67)

( )

25 ( = . 7) 26- 5 ( = .67)

5-45 ( = .55)

124

( )

5-45 ( = .55)

45 ( = .2 )

27

( )

(n= 170)

n Mean S.D. F Sig.

95 .52 0.55 1.49 0.22

71 . 8 0.5

/ / 4 .50 0.28

170 .46 0.54

95 .66 0.61 5.5 0.005*

71 . 4 0.57

/ / 4 .50 0.57

170 .52 0.61

95 .59 0.55 .676 0.027*

71 . 6 0.51

/ / 4 .50 0.4

170 .49 0.54

* 0.05

27

( )

.05

0.05

125

0.05

LSD

28 LSD

Mean

/

/

.66 . 4 .50

.66 - 0.229* 0.09

. 4 - -0.1

/ / .50 -

* 0.05

28

( ) ( = .66)

(

= . 4)

( )

( = .66) ( = . 4)

/ / ( = .50)

126

29

( )

(n= 170)

n Mean S.D. F Sig.

14 . 9 0. 2 2.4 0.09

1 7 .50 0.56

19 .22 0.42

170 .46 0.54

14 .58 0.42 0.86 0.42

1 7 .54 0.6

19 . 5 0.57

170 .52 0.61

14 .49 0.29 1.55 0.21

1 7 .52 0.57

19 .28 0.48

170 .49 0.54

* 0.05

29

( )

127

0

( )

(n= 170)

n Mean S.D. F Sig.

10,000 4 .25 0.28 1. 8 0.2

10,001-20,000 56 .56 0. 7

20,001- 0,000 62 .42 0.74

0,001- 40,000 5 . 7 0. 6

40,001- 50,000 10 .40 0. 7

50,001 4.00 0.00

170 .46 0.54

10,000 4 .75 0.28 2.95 0.014*

10,001-20,000 56 .67 0. 9

20,001- 0,000 62 .54 0.84

0,001- 40,000 5 .25 0. 7

40,001- 50,000 10 . 2 0.42

50,001 4.00 0.00

170 .52 0.61

10,000 4 .50 0.00 2.08 0.07

10,001-20,000 56 .62 0. 4

20,001- 0,000 62 .48 0.77

0,001- 40,000 5 . 1 0. 0

40,001- 50,000 10 . 6 0. 9

50,001 4.00 0.00

170 .49 0.54

128

* 0.05

0

( )

.05

0.05

0.05

LSD

1 LSD

Mean

10,000

10,001-

20,000

20,001-

0,000

0,001-

40,000

40,001-

50,000

50,001

.75 .67 .54 .25 . 2 4.00

10,000 .75 - 0.07 0.21 0.50 0.42 -0.25

10,001-20,000 .67 - 0.429* 0. 5 -0. 2

20,001- 0,000 .54 - 0.290* 0.21 -0.46

0,001- 40,000 .25 - -0.07 -0.75*

40,001- 50,000 . 2 - -0.67

50,001 4.00 -

* 0.05

1

( ) 10,000 ( = .75)

10,001-20,000 ( = .67)

129

( )

10,000 ( = .75) 10,001-

20,000 ( = .679)

20,001- 0,000 ( = .54)

( )

20,001- 0,000 ( = .54)

40,001- 50,000 ( = . 2) 50,001

( = 4.00)

2

( )

(n= 170)

n Mean S.D. F Sig.

5 42 .50 0.40 0.95 0.4

6--10 58 .54 0.6

11--15 .25 0.00

16--20 27 . 7 0.68

21 40 . 8 0.40

170 .46 0.54

1 0

2 ( )

(n= 170)

n Mean S.D. F Sig.

5 42 .7 0. 8 4. 5 0.002*

6--10 58 .61 0.75

11--15 2.8 0.14

16--20 27 .45 0.69

21 40 .28 0.41

170 .52 0.61

5

6-10

11-15

16-20

21

42

58

27

40

170

.61

.58

.04

.41

.

.49

0. 4

0.67

0.07

0.66

0. 6

0.54

2.50

0.04*

* 0.05

2

( )

.05

0.05

0.05

LSD

1 1

LSD

Mean

5

6-10

11-15

16-20

21

.61 .58 .04 .41 .

5 .61 - 0.0 0.57 0.20 0.28*

6-10 .58 - 0.5 0.16 0.24*

11-15 .04 - -0. 7 -0.29

16-20 .41 - 0.07

21 . -

* .

( ) 5 ( = .61)

6-10 ( = .58)

( )

5 ( = .61)

6-10 ( = .58)

11-15 ( = .042)

( )

11-15 ( = .04)

16-20 ( = .41) 21

( = . )

1 2

7

(Coefficient Correlation: r)

4

( )

p-value

( r )

-0.0 0.69

-0.01 0.82

0.4 ** 0.00

0.57** 0.00

0.12 0.09

0.26** 0.00

** p = 0.01, * p = 0.05

4

( )

1

5

( )

p-value

( r )

-0.15* 0.04

-0.07 0. 0

0. 9** 0.00

0.57** 0.00

0.18* 0.01

0.20** 0.00

** p = 0.01, * p = 0.05

5

( )

1 4

6

( )

p-value

( r )

-0.20** 0.00

0. 2** 0.00

0.0 0.69

0.18* 0.01

0.08 0.25

** p = . , * p = .

6

( )

1 5

7

( )

p-value

( r )

-0.18* 0.01

0. ** 0.00

-0.0 0.6

0.14 0.05

0.05 0.44

** p = . , * p = .

7

( )

1 6

8

( )

p-value

( r )

0.04 0.52

0.26** 0.00

0.10 0.17

-0.0 0.64

0.19* 0.01

0. 7** 0.00

0. 1** 0.00

0.20** 0.00

** p = . , * p = .

8

( )

1 7

9

( )

p-value

( r )

-0.02 0.70

0.15* 0.04

0.06 0.41

-0.04 0.52

0.06 0.4

0.20** 0.00

0.25** 0.00

0.10 0.16

** p = . , * p = .

9

( )

138

5

( ) (Quantitative Research)

1.

( )

2.

( )

3.

( )

4.

( )

1.

.

.

.

139

5.

( ) 170

SPSS for Windows

9 ( = 0.0 )

1.

( )

2.

3.

1. 42.3 6- 5 2.3

80. 9 .88 6-

34.12 , - , 3 .47

2. ( )

( = 3.33 S.D. = 0.39)

( )

( = 3.73 S.D. = 0.48)

140

( = 3. 1 S.D. = 0.47)

( = 3.08 S.D. = 0.78)

( = 3.09

S.D = 0. 7)

( ) ( )

( = 3.29 S.D = 0. ) ( )

( = 3.10 S.D = 0. 4)

( )

( = 2.97 S.D. = 0.81)

( = 3.08 S.D

= 0.78)

( )

( ) ( = 3.34

S.D = 0.93)

( = 3. 1 S.D = 0. )

( ) ( = 2. 7 S.D. =

0. )

( = 3.61 S.D = 0.47)

( ) ( )

( = 3. 4 S.D = 0. 9)

( = 3.62 S.D = 0.73)

( ) ( = . S.D.

= 0.70)

141

( = 3. 3 S.D =

0.48)

( )

( = 3. 9 S.D = 0.57)

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( = 3. 9 S.D = 0. 2)

( = .5 S.D. = 0.78)

( = 3. 3 S.D = 0.49)

( )

( = 3. 3 S.D = 0.5 )

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( = . 3 S.D. = 0. 9)

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( = . S.D. = 0. )

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( = .92 S.D. = 0. 9)

( = .92 S.D = 0. 9)

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( = 3.02 S.D = 0.6 )

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144

( )

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( )

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( = .5 S.D = 0. 3)

( ) ( )

( = .70 S.D = 0.69)

( )

( = .69 S.D = 0.6 )

( )

( = .41 S.D. = .66)

( = . 0 S.D = 0.73)

( )

( ) ( = .81 S.D = 0. 3)

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( )

( = . 8 S.D. = . 1)

5.

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14

( )

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( = . 9 S.D = 0.6 )

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( = . S.D = 0.6 )

( = . 1 S.D. = .64)

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( = . 2 S.D. = .72)

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R E L I A B I L I T Y A N A L Y S I S - S C A L E (A L P H A)

Item-total Statistics

Scale Scale Corrected

Mean Variance Item- Alpha

if Item if Item Total if Item

Deleted Deleted Correlation Deleted

B1 63.4333 56.5 99 .4564 .8 77

B 63.5000 55.5690 .5060 .8 51

B3 63.4667 56.4644 .4 65 .8 94

B4 63.1667 55.3851 .6706 .8186

B5 63. 000 54.5793 .5703 .8 15

B6 63.9333 57.7195 .4048 .830

B7 63.4000 54.317 .564 .8 17

B8 63. 667 55.51 6 .4663 .8 74

B9 6 .8333 58.4885 .40 7 .8304

B10 6 .7667 60.1161 . 367 .8373

B11 6 .9333 58.1333 .4650 .8 81

B1 6 .6667 58.0 30 .3635 .83

B13 6 .8333 56.7644 .5681 .8 35

B14 6 .4333 59.909 .3301 .8333

B15 6 .9000 60.9897 . 095 .8375

B16 6 .5667 63. 885 -.03 3 .8473

B17 63.5000 61.4310 .0957 .8447

B18 63.3667 57.6885 .4840 .8 71

B19 63.1333 57.5678 .5970 .8 41

B 0 63.5667 56. 540 .5099 .8 51

Reliability Coefficients

N of Cases = 30.0 N of Items = 0

Alpha = .8370

181







C1 43.5333 70.9471 .76 3 .9 39

C 43. 333 7 .5989 .7443 .9 50

C3 43.1000 73.955 .6710 .9 68

C4 43.1000 7 .78 8 .7187 .9 55

C5 43. 667 74.409 .5149 .9 99

C6 4 .9000 76.9897 .3061 .9346

C7 43.0667 73.3057 .6457 .9 70

C8 43.1000 7 .5069 .6401 .9 70

C9 43.5667 68.8747 .75 4 .9 39

C10 43.6333 68.378 .8 3 .9 18

C11 43.4000 63.8345 .8658 .9 06

C1 43.5000 67.36 1 .7664 .9 36

C13 4 .8333 74.9713 .4906 .9304

C14 4 .9333 73. 368 .6817 .9 63

C15 43.4333 73.3575 .5144 .9303

C16 43.4000 7 .8690 .59 9 .9 81



Alpha = .9309

18







D1 84.0000 197.3793 .5807 .9506

D 83.8333 199.109 .5041 .9513

D3 84.6000 189.97 4 .637 .9505

D4 84.1667 193.178 .6857 .9496

D5 83.9667 197.9644 .575 .9507

D6 83.9667 00.4471 .6846 .9503

D7 84.1000 195.4034 .7008 .9496

D8 83.7667 0 .1851 .3988 .95 1

D9 84.1667 199. 471 .6053 .9505

D10 84. 333 197.0816 .5894 .9505

D11 84.6333 195.1368 .6 16 .950

D1 84. 667 19 .89 0 .6966 .9495

D13 83.7333 193.7885 .7406 .9491

D14 83.7333 190.89 0 .7500 .9489

D15 84.3000 188.9759 .7834 .9485

D16 84.4333 191. 195 .6196 .9506

D17 84. 000 19 .9 41 .7639 .9489

D18 84. 000 196.4414 .5954 .9505

D19 83.8000 194.3034 .6890 .9496

D 0 83.6333 195.0678 .7081 .9495

D 1 83.5000 01.5690 .45 0 .9516

D 83.4333 01.4 64 .4 79 .9519

D 3 83.6667 0 .1609 .5354 .9511

183

( )







D 4 83.8333 199.5 30 .7177 .9500

D 5 83.7667 193.7713 .6665 .9498

D 6 83.7333 189.9954 .8 88 .9481

D 7 83.4000 197.5586 .4940 .9516

D 8 83.7333 187.51 6 .7109 .9496



Alpha = .95 9

184







E1 4.0667 14.409 .6790 .9154

E 4.3333 14.7816 .6496 .9174

E3 4.1667 14.9713 .6 40 .919

E4 4.1000 14.0 41 .76 5 .9086

E5 4.1333 14.1885 .80 7 .9058

E6 4. 333 13.840 .8 38 .9036

E7 4.0333 13.5506 .8034 .9051

E8 4.1333 14.1195 .74 5 .910



Alpha = .9

185







B1 4. 333 868.1851 .4771 .9636

B 4.3000 866.9069 .4800 .9636

B3 4. 667 867.0989 .4663 .9637

B4 3.9667 867. 747 .59 4 .9633

B5 4.0000 86 .6897 .548 .9634

B6 4.7333 869.51 6 .49 8 .9635

B7 4. 000 859.7517 .5790 .9633

B8 4.0667 861.8575 .53 3 .9635

B9 3.6333 875.7575 .4168 .9637

B10 3.5667 880.7368 . 853 .9641

B11 3.7333 876.6161 .419 .9637

B1 3.4667 88 .9471 . 053 .9644

B13 3.6333 87 .5161 .4939 .9635

B14 3. 333 88 .8747 . 940 .9640

B15 3.7000 886.9759 .1777 .964

B16 3.3667 896.4471 -.0694 .9649

B17 4.3000 894.56 1 -.0 54 .9650

B18 4.1667 874.4195 .45 9 .9636

B19 3.9333 871.3057 .6 34 .9633

B 0 4.3667 865.7575 .5536 .9634

C1 4.6667 868.6437 .5454 .9634

C 4.3667 871.3437 .5686 .9634

C3 4. 333 87 .9437 .5689 .9634

C4 4. 333 869.978 .5975 .9633

C5 4.4000 871.9034 .4999 .9635

186

( )







C6 4.0333 874.9989 .4 88 .9637

C7 4. 000 866.9931 .6514 .963

C8 4. 333 866. 540 .6031 .9633

C9 4.7000 86 .0793 .565 .9633

C10 4.7667 857.4 64 .6783 .9630

C11 4.5333 838.0506 .8039 .96 5

C1 4.6333 858.9 99 .5613 .9634

C13 3.9667 867.0678 .639 .963

C14 4.0667 863.9 64 .7586 .96 9

C15 4.5667 869.1506 .4894 .9636

C16 4.5333 869.6368 .51 9 .9635

D1 4. 000 866.9 41 .6089 .9633

D 4.0333 869.8954 .5489 .9634

D3 4.8000 855.8897 .5879 .9633

D4 4.3667 86 .9989 .6101 .963

D5 4.1667 867.5 30 .6191 .963

D6 4.1667 874.8333 .6658 .9633

D7 4.3000 863.3 07 .7144 .9630

D8 3.9667 874.9989 .48 0 .9636

D9 4.3667 871.8 64 .6077 .9633

D10 4.4333 867.4954 .5898 .9633

D11 4.8333 867.178 .5433 .9634

D1 4.4667 861.9816 .6 93 .963

D13 3.9333 861.3747 .7 01 .9630

D14 3.9333 857.0 99 .6990 .96 9

187

( )







D15 4.5000 856.67 4 .6657 .9630

D16 4.6333 866.0333 .44 .9638

D17 4.4000 86 .5 41 .677 .9631

D18 4.4000 868.7310 .5391 .9634

D19 4.0000 863.86 1 .6397 .963

D 0 3.8333 863.5 30 .6999 .9630

D 1 3.7000 875.3 07 .4935 .9636

D 3.6333 873.6195 .504 .9635

D 3 3.8667 879.3609 .4868 .9636

D 4 4.0333 873.9644 .6637 .9633

D 5 3.9667 858. 40 .7151 .96 9

D 6 3.9333 856. 713 .7491 .96 8

D 7 3.6000 864.5931 .5779 .9633

D 8 3.9333 850.6851 .6603 .9630

E1 3.7333 879.51 6 .3468 .9639

E 4.0000 873.86 1 .5 15 .9635

E3 3.8333 884.4885 . 448 .9641

E4 3.7667 88 .1161 . 816 .9640

E5 3.8000 890.717 .0768 .9644

E6 3.9000 881.1966 .3111 .9640

E7 3.7000 88 .355 . 569 .9641

E8 3.8000 879.4069 .3495 .9639



Alpha = .9640

188

–

( )

Title_pageAbstractContentChapter1Chapter2Chapter3Chapter4Chapter5BibliographyAppendix

Documents

2553 - SU · 2012. 3. 28. · ¸ µ¦«¹ ¬µ 2553 ¨· · ·Í ° ´ ·· ¥µ¨ ª´¥ ¤®µª· ¥µ¨´¥«·¨ µ ¦ THE KEY SUCCESS FACTORS ON EMPLOYEES' PERFORMANCE IN BUSINES