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Unit 1 Introduction and overview of Telecom services as

business (4.5 Hours)

(a) Over view of telecom services (1 Hours)

(b) Migration from voice to Value added services.

(1.5 Hours)

(c) Impact of technology on convergence. (1.5 Hours)

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Unit 2 Communication Services Development Process (9 Hours)

(a) Service Development features and challenges (1.5 Hours)

(b) e TOM Model for a Telecom enterprise (1.5 Hours)

(c) Service Development - Phases (1.5 Hours)

(d) Service Delivery In life management (1.5 Hours)

(f) Service measurements and efficiencies (1.5 Hours)

(g) Service Development Organization (1.5 Hours)

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Unit 3 Convergence of Technologies ( 6.0 Hours)

(a) Integration of voice, data and video services .

VOIP ( 1.5 Hou (b) Application of Session initiation Protocol (SIP)

for convergence (1.5 Hours)

( c ) 3G and Next Generation Network (NGN),

Wi Max (1.5

(d) IPv6 and MPLS , IP Multimedia Subsystems

( IMS) (1.5 Hours)

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Unit 4 Convergence of Services ( 9 Hours)

(a) Limitations of voice as bearer service. (1.5 Hours)

(b) Value Added Services ( VAS) (1.5 Hours)

( c ) Multimedia services (1.5 Hours)

(d) IPTV (1.5 Hours)

(e) Fixed and mobile convergence (1.5 Hours)

(f) Location based services (1.5 Hours)

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Unit 5 Unified Communication ( 3 Hours)

(a) Necessity and concept of unifiedcommunication (1.5 Hours)

(b) Unified communication services and products

(1.5 Hours)

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Unit 6 Business Aspects of convergence (7.5 Hours)

(a ) Concept of sharing & outsourcing the business

(1.5 Hours)

(b) Reduction in CAPEX and OPEX for optimization.

(1.5 Hours)

( c ) Service Level Agreements for operations and revenue

sharing (1.5 Hours) (d) Interconnect billing (1.5 Hours)

(e) TRAI regulations for QOS and protection of consumersconvergent services ( 1.5 Hours)

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Text Bookss:

World-Class Telecommunications Service Development - Ellen Ward

Books Recommended:The essential guide to Telecom Annabel Dodd

Telecom Convergence Steven ShepardTelecom Management Crash course P J Louis

Websites:

www.trai.gov.in

www.itu.intwww.tmforum.org

http://www.ictregulationtoolkit.org

http://www.connected-earth.com

http://www.marketingcharts.com/

http://www.amazon.com/exec/obidos/search-handle-url/ref=ntt_athr_dp_sr_1?_encoding=UTF8&search-type=ss&index=books&field-author=Ellen%20Wardhttp://www.trai.gov.in/http://www.itu.int/http://www.tmforum.org/http://www.ictregulationtoolkit.org/http://www.connected-earth.com/http://www.connected-earth.com/http://www.connected-earth.com/http://www.connected-earth.com/http://www.ictregulationtoolkit.org/http://www.tmforum.org/http://www.itu.int/http://www.trai.gov.in/http://www.amazon.com/exec/obidos/search-handle-url/ref=ntt_athr_dp_sr_1?_encoding=UTF8&search-type=ss&index=books&field-author=Ellen%20Ward

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Telecom Services Electric Telegraph

Telephone

Wireless Radio Television

Videophone

Microwave/ Satellite communication

Fiber Optic communications

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Telecom Services Digital switching Systems

Analog Mobile Cellular communication

SMTP email Computer Networks

Internet

Satellite Phones

GPRS

GPS

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Telecom Services Gateway Packet Switched Data Services (GPSS)

Gateway Electronic Data Interchange Service (GEDIS)

Gateway E-Mail and Store & Forward FAX Service(GEMS-400)

Concert Packet Service (CPS)

Satellite-based Remote Area Business MessageNetwork

Electronic Mail

Voice Mail

Audio-Text

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VALUE ADDED SERVICES

(VAS)( Value added services are not basic services)

Movies Music

Ring tonesWall papers of movies

Games deployed around movies

Games and Ads

SMS contests

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VALUE ADDED SERVICES Information Value Added Services

Movie Tickets

News Cricket Score

Bank balance

Web cams

Social Networking Face book

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Telecom Products Communication Equipments

Mobile phones

Antenna Batteries/ power supplies

Fax Machines / printers

Cables

Modems

PCs/ laptops

Electronic Switches

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Telecom Products Application software

Simulation software

Cables/ Routers / Switches Electronic switches

Exchanges

Video camera / TV screens

Video conferencing for deaf and dumb

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