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CA Outbound DialerModule
Sales Presentation
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Table of Contents
•Overview•How to Order•Why Applications?•Contact
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Overview
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Overview
CA Outbound Dialer Module automatically places calls to a predefined list of phone numbers and connects the called person to the appropriate agent as soon as the call is answered. It works with TDE, NCP and NS1000 PBX series.
Benefits to Customer• Significantly improve contact center productivity, agents spending more time talking than dialing• Enhance customer service and increases customer satisfaction• Speeds up response times• Increases productivity and reduces costs
Benefits to Dealer – Increase sales into• Collections Agencies, Patient Check-Up, Appointment Confirmation, Lead Generating, Telemarketing, Political
Campaigns
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Overview
Key Features• Calls the numbers one by one as soon as Agents becomes available• Busy or no answer numbers are retried• The outbound dialer eliminates the customer search and dial time that the agent normally does• Agents are presented with calls as their status changes to “idle”• Import/ export call list from/ to external CSV file• Outbound call list can be shared via MS SQL database between multiple Agents • English, German, Spanish user interface support
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CA AppointmentReminder
CA Auto Attendant
CA Conference Bridge
CA ACD Reports
CA Outbound Dialer
New Vertical Markets
Health Care Practitioner l l
Service Oriented Business l l
Automotive l l
Schools l l
Compete in Existing Markets
Informal Call Center l l l
SMB Office l l l
Small Doctor Office, Collection Agencies
l l l
Overview
Market impact for CA Outbound Dialer Module
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Use Case
Law Firm Use Case
Panasonic CA Client
Outbound Dialer Module
Nick
John
Company
PBX + CA Server
LAN
PSTN/ IP
3. Outgoing Call
4. Dialer finishes call and Agent writes notes
1. John configures the list of recipients to be called
2. Dialer makes call to recipients using User phone
5. Repeat steps 1-5 until the list is completed
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How to Order
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How to Order
Product Order Flow
Ordering• Product must be ordered from Panasonic Sales Company• CA modules is introduced on the Panasonic Price List• CA Modules Install Kit is available on the Poltys Licensing portal
NOTE: Ordering procedure may be different from region to region according to local requirements
Licensing• Panasonic CA must have an active license (permanent or trial) in
order for the CA Modules to be functional• Each CA Module comes with a 60 days trial license• The customers will receive Activation Codes and will be able to
activate the CA Modules from the Poltys Licensing Portal (https://licensing.poltys.com)
Distributor/ Reseller sends Order for License Key to Panasonic Sales Company
Panasonic Sales Company sends Order for License Key to Poltys
Poltys sends monthly Invoice to Panasonic Sales Company
Panasonic Sales Company sends Invoice to Distributor/ Reseller
Poltys sends Order Confirmation to both Panasonic Sales Company and Distributor/ Reseller
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CA Outbound Dialer Part Numbers
3PS-OUTDIAL-CA1• CA Outbound Dialer Module 1 (one) license3PS-REM-INSTALL• Remote System installation and configuration service
Note: Part numbers may be different from region to region according to local ordering system requirements
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Why Applications?
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Why Sell Applications?
Feature ProductivityCustomer
SatisfactionMobility Cost Saving
Enhanced Collaboration
ACD Reports l l
Mobility Client (smartphone, tablet) l l l
Video Call l l l
Video Conferencing l l l
Voice Conferencing l l
Outbound Dialer l l
Speech Auto Attendant l l
Position in Queue Announcement l l
Customer Callbacks l l
Skills-based Routing l l
Emergency Notification l l
Appointment Reminder l l
Web Content Sharing l l l
Requests from Dealers/ Sales Companies and Lost Prospects
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Why Sell Applications?
Call Center Solutions Comparison
FeatureAvaya
IP OfficeNEC
SV8100Current
Panasonic
Panasonic + Poltys CA Modules
ACD Reports CCR, CMS My Calls CA Module
Agent Screen-pops CCR, CMS MyCalls, UCB With iLink product ←
Video Calls PBX PBX CA Module
Customer Callbacks Callback Assist UCB
Web Chat CMS UCB
Fax Queuing/ Dispatching / Inbound/ Outbound Call Pilot UCB
Email Queuing/ Dispatching / Inbound/ Outbound
Call Pilot UCB
Skills-based Routing PBX UCB
Outbound Dialer Proactive Contact UCB CA Module
Speech Auto Attendant Call Pilot UCB CA Module
Position in Queue Announcement Call Pilot UCB With Poltys product ←
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Why Sell Applications?
Unified Communications Solutions ComparisonFeature
AvayaIP Office
NECSV8100
CurrentPanasonic
Panasonic + Poltys CA Modules
Voice Conferencing PBX UCB CA Module
Video Call PBX PBX CA Module
Video Conferencing PBX PBX CA Module
Web Content Sharing UCB
Mobility Client (Smartphone, PDA, Tablet) One-X Communicator UCB
Unified Communications Solutions ComparisonFeature
AvayaIP Office
NECSV8100
CurrentPanasonic
Panasonic + Poltys CA Modules
Nurse Call System Integration Nurse Call Response UC for Enterprise With Poltys product ←
Agent Screen Pops PatientAppointment Reminder
PBX With Poltys product ←
Video Calls PBX PBX CA Module
Web Chat PBX PBX With Poltys product ←
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Why Sell Applications?
Competitor Solutions
Avaya• CCR means “Customer Call Reporter”• CMS means “Call Management System”• Callback Assist• Call Pilot contained in “Unified Messaging” platform• Proactive Contact • One-X Communicator• Nurse Call Response• Patient Appointment Reminder
NEC• MyCalls• UCB means “Unified Communications for Business”• UC for Enterprise
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Why Sell Applications?
PBX Market Trends
There is an increase in the number of IP systems being sold worldwide. The traditional TDM system market is declining.
2006 2007 2008 2009 2010 2011 2012 2013 20140%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
IP Extensions TDM Extensions
Asterisk Terminals Hosted VoIP
Dealers therefore need to expand the range of communication solutions that they offer in order to compete in an increasingly crowded market.
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Why Sell Applications?
Integrated Solutions with Voice and Data
The traditional borders between PBX resellers and IT reseller are increasingly becoming blurred.
The future is moving towards totally integrated solutions with voice and data solutions available for all business models.
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Why Sell Applications?
PBXBusiness
SolutionsOrientedBusiness
Small Offices
Business Concept
Solutions = PBX + Applications
• Easy Configuration• Quality• Reliability• High Added Value
Target Customers
PBX Business Direction
Target Customers
Medium and Large
Organizations
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Contact
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Contact
Poltys, Inc.
3300 N. Main Street, Suite D Anderson, SC 29621-4128USA
US: +1 (864) 642-6103 Canada: +1 (905) 910-0324 UK: +44 (0)20 3002 7716 GE: TBDRO: +40 21 319-9822
Web: www.poltys.com/ca-modules Sales: [email protected] Support: [email protected]
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Thank You!
