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Sip Termination Provider- Auto Dialer- Dialer Termination- Dialer Termination

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IQ Telecom provide the ip-pbx hosting hosted dialer, toll free number, did number, call in uk & us at low cost,IVR Setup, Unlimited Channels & Email Notification to Voicemail at every plan. Hosted Call Center Solutions (Inbound/Outbound).

Text of Sip Termination Provider- Auto Dialer- Dialer Termination- Dialer Termination

  • 1. IQ TELECOM VOIP SOLUTIONContact Center Solutionwww.iqtelecom.net3/7/20141

2. How IQ Contact Center Solution Works ?Outbound Dialing Auto and Manual Recording Ivr with the Inbound and Outbound Stores recording files for future playback and searchwww.iqtelecom.net3/7/20142 3. IQTEL Contact center Solution IQTEL Contact center SolutionCall CenterPolice Control RoomEmergency ServiceStock TradingTakingFinancial InstitutionConference CallsAir Traffic ControlClient MeetingsInter Office Calls www.iqtelecom.net3/7/20143 4. Why IQTEL Contact Center Solution ?Record keeping Quality analysis Reference Legal compliance Monitoring Dispute resolution Productivity analysis Customer satisfaction www.iqtelecom.net3/7/20144 5. 4R Advantage of IQTEL Contact Center SolutionR ecord R eview R ate R etrainwww.iqtelecom.net3/7/20145 6. Search, Record, Playback of IQ Contact Center Solution Any parameter (Line, Caller, Date,Time) Play on the windows playerBookmark your calls CDR createdExport of CDR Download the files View screen recordingwww.iqtelecom.net3/7/20146 7. Quality Analysis Of IQ Contact Center Solution ApplicationDashboard on extension status Rating of the calls Analysis of the calls User hierarchy Add comments and noteswww.iqtelecom.net3/7/20147 8. Security of IQ Contact center SolutionPlays only on the windows player Password protected for login Define roles Access control rights Deletion protection (with full security)www.iqtelecom.net3/7/20148 9. Key Benefits of IQ Contact Center SolutionScalable (sold in 1s and 2s) Suitable for small to large call center Software based Web based Multiple payment options Integration with EP PBX System www.iqtelecom.net3/7/20149 10. Key Benefits of IQ Contact Center SolutionAn agent to call clients in succession from a database through a web-client Suitable for small to large call center To set a campaign to auto-dial and send live calls to available agents Open a custom web page with user data from the call, per campaign Autodial campaigns to start with a simple IVR then direct to agent Broadcast dial to customers with a pre-recorded message www.iqtelecom.net3/7/201410 11. Key Benefits of IQ Contact Center Solution Cal Transfer Call Recording Call Conference Voice Mail with attached email ACD System Real Time monitoring www.iqtelecom.net3/7/201411 12. Key Benefits of IQ Contact Center SolutionCustomer Verification and Help Desk Codec Support: G711,Gsm, Libc, Skinny, G729 codec on license basis provided by customer.www.iqtelecom.net3/7/201412 13. IQTEL Contact Center Solution Specifications System Hardware Configuration Dual processor/Dual core CPU, 2.6 GHz IQTEL Contact Center Solution Specifications 0-100 concurrent conversations: dual core Product Specifications CPU Product Type: Software Supported VOIP Protocols: SIP, Cisco Skinny, H323, MGCP and RTP,SS7 100-200 concurrent conversations: quad Software Configuration System Supported CODEC: G711, G729A and G723.1 Cent OS-5.2/5.4 System Hardware Configuration Mysql Asterisk PHp core CPU Dual processor/Dual core CPU, 2.6 GHz 0-100 concurrent conversations: dual core CPU 6 GB RAM 100-200 concurrent conversations: quad core CPU 6 GB RAm Two fast Hard Drive (SCSI 10k RPM): OneDrive (SCSI 10k RPM): One Two fast Hard for the PC, one for the recordings Network Card Sound card (Internal or External) PRI Card/ VoIP Minutes for the PC, one for the recordings Hard Drive Sizing Network Card Count 1.6 Kbytes/Second of recorded audio (GSM format is our default storage format). MP3 and wav format also present. For example, 10GBs storage approximately Sound card (Internal or External) PRI Card/ 2,000 hours of audio Supported EP PBXs/ IPPBX (Tested list) VoIP Minuteswww.iqtelecom.net3/7/201413 14. www.iqtelecom.net3/7/201414