000247037-A Supplier Quality Requirements apg march 2019 EN · 2019-03-21 · QRQC: Quick Response Quality Control – rapid qualit y incident resolution method RIDA: Record of Information

SUPPLIER QUALITY REQUIREMENTS

March 2019

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Instruction: Supplier Quality Requirements

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© NAVAL GROUP SA “2018”, all rights reserved . Both the content and form of this document are the property of NAVAL GROUP and/or of third parties. It is formally prohibited to use, copy, modify, translate, disclose or represent all or part of this document without obtaining NAVAL GROUP SA’s prior written authorisation. Any

such unauthorised use, copying, modification, translation, disclosure or representation by any means whatsoever, whether in part or in whole, shall constitute infringement punishable by criminal and civil law and more generally, a breach of the rights of NAVAL GROUP SA.

CONTENTS

1 INTRODUCTION ................................................................................................................. 5

2 ABBREVIATIONS AND DEFINITIONS ............................................................................... 5

3 QUALITY INTERFACES ..................................................................................................... 6

4 LIFE CYCLE OF PURCHASED SUPPLIES/SERVICES ..................................................... 6

5 SUPPLIER QUALIFICATION .............................................................................................. 7

5.1 INITIAL QUALIFICATION:.................................................................................................... 7 5.2 QUALIFICATION MAINTENANCE AND RENEWAL: .................................................................. 7

6 QUALITY MONITORING PLAN PREPARATION ................................................................ 8

7 ORDER REQUIREMENTS .................................................................................................. 8

8 KICK-OFF MEETING........................................................................................................... 9

9 QUALITY MONITORING PLAN IMPLEMENTATION .......................................................... 9

10 FACTORY ACCEPTANCE ................................................................................................ 10

11 WAIVER REQUESTS ISSUED BY THE SUPPLIER ......................................................... 10

12 NON-CONFORMITIES IDENTIFIED BY NAVAL GROUP ................................................. 11

13 TECHNICAL ISSUES RECORDED AFTER ACCEPTANCE ............................................. 12

14 CONFIGURATION MANAGEMENT .................................................................................. 12

15 TRACEABILITY ................................................................................................................. 12

16 MARKING, IDENTIFICATION ........................................................................................... 12

17 SPECIAL PROCESSES .................................................................................................... 13

18 MONITORING AND MEASUREMENT SYSTEMS ............................................................ 13

19 CONFORMITY BUILDING ................................................................................................. 13

20 FMECA TYPE RISK ANALYSES ...................................................................................... 14

21 EIS AND MAPS ................................................................................................................. 15

21.1 EQUIPMENT REQUIREMENTS: ................................................................................ 16 21.2 DOCUMENTATION MANAGEMENT REQUIREMENTS: ............................................ 16 21.3 REQUIREMENTS ON STAFF TRAINING AND SKILLS: ............................................. 16 21.4 INSPECTION REQUIREMENTS: ................................................................................ 16

22 SOFTWARE ...................................................................................................................... 17

23 PERFORMANCE MEASUREMENT AND IMPROVEMENT PLANS ................................. 17

23.1 SUPPLIER NON-CONFORMITY RATE ................................................................................ 17 23.2 ANNUAL ASSESSMENT AND IMPROVEMENT PLAN ............................................................. 17

24 ANNEXES ......................................................................................................................... 18

24.1 ANNEX 1: SUPPLIER WAIVER REQUEST ........................................................................... 18 24.2 ANNEX 2: SUPPLIER'S PRODUCTION QUALITY PLAN .......................................................... 18

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© Property of NAVAL GROUP SA "2018”, all rights reserved.

24.3 ANNEX 3: INVITATION TO SUPPLIER QUALITY INSPECTION ................................................. 18 24.4 ANNEX 4: SUBCONTRACTING AUTHORISATION REQUEST .................................................. 18 24.5 ANNEX 5: SUPPLIER QRQC .......................................................................................... 19 24.6 ANNEX 6: SUPPLIER 8D ANALYSIS.................................................................................. 19

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1 INTRODUCTION

This document:

• describes the NAVAL GROUP procedures applicable to suppliers prior to and during ordering.

• defines the general quality requirements applicable to the suppliers involved in the production of NAVAL GROUP supplies and services.

NAVAL GROUP guarantees the quality, punctuality and conformity of the supplies and services delivered to its customers. This means that its suppliers must deliver compliant supplies and services on time, along with proof of contractual conformity, and implement continuous improvement for their supplies and services. This document is therefore systematically integrated into NAVAL GROUP orders/contracts to which it is annexed. The supplier undertakes to include the requirements set out in this document in its subcontracting or supply contracts. In case of contradiction between the requirements defined in this instruction and those specified in the Specifications, those of the Specifications prevail.

2 ABBREVIATIONS AND DEFINITIONS

8D: 8-step problem solving method DQF: NAVAL GROUP Supplier Quality Department (Direction Qualité Fournisseurs de NAVAL GROUP) EIS: Item Important for Safety (Equipement Important pour la Sureté) EISF: Item Important for (Operational) Safety (Equipement Important pour la Sécurité de Fonctionnement) EISN: Item Important for (Nuclear) Safety (Equipement Important pour la Sûreté Nucléaire) EISP: Item Important for (Diving) Safety (Equipement Important pour la Sécurité Plongée) FACF: Supplier Corrective Action Sheet (Fiche d’action Corrective Fournisseur) FAT: Factory Acceptance Test FMECA: Failure Mode, Effects and Criticality Analysis ICL: Inspections and configuration log IPR: Risk prioritisation index (Indice de Priorisation des Risques) IQF: Supplier quality inspector (Inspecteur Qualité Fournisseur) ISS: Information Security and Safety MAPS: Equipment allocated with safety parameters (Matériel Affecté d’un Paramètre de Sûreté) NCS: Non-Conformity Sheet PQR: Performance quality plan (Plan Qualité Réalisation) PV: Report (Procès-Verbal) PVA: Acceptance Report (Procès-Verbal d’Acceptation) PVR: Report (Procès-Verbal de Réception) (after delivery) QMS: Quality Management System

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QRQC: Quick Response Quality Control – rapid quality incident resolution method RIDA: Record of Information - Decisions - Action RQF: Supplier quality manager (Responsable Qualité Fournisseur) VSR: Regular service verification (Vérification en Service Régulier)

• Non-conformity: failure to meet an order / contract requirement (specific case of Technical Issues)

• Technical issue: significant expected or unexpected technical event occurring during the supply’s/service’s life cycle

3 QUALITY INTERFACES

For each of its contracts/orders, NAVAL GROUP asks its suppliers to appoint a quality correspondent. This correspondent is the preferred contact for the NAVAL GROUP Supplier Quality Department (DQF) in order to:

• Plan and carry out the monitoring actions provided for in the Quality Monitoring Plan for the order/contract,

• Carry out analyses of the causes in the event of a significant and/or recurrent non-conformity,

• Put forward corrective actions for non-conformities, • Deploy quality improvement plans in case of poor performance.

The name of this contact must be specified by the supplier on signature of the order/contract or at the latest during the kick-off review.

4 LIFE CYCLE OF PURCHASED SUPPLIES/SERVICES

Test Delivery

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5 SUPPLIER QUALIFICATION

All suppliers must be qualified to enter and remain in the NAVAL GROUP panel.

5.1 INITIAL QUALIFICATION:

During the qualification procedure, the supplier must demonstrate the effectiveness of their organisation and their ability to meet the needs and requirements of NAVAL GROUP orders/contracts. The qualification procedure begins with completion of a pre-qualification questionnaire and provision of financial, compliance/CSR, technical, industrial and quality information. Analysis of the questionnaire and the related information by NAVAL GROUP serves to assess a risk level intrinsic to the supplier and their environment (e.g. maturity of the QMS).

If the risk is assessed:

• Critical: qualification impossible • High: technical and quality audit necessary to better quantify the risk and define any

control actions • Low: immediate qualification

If a qualification quality/technical audit is required, the RQF contacts the supplier to make an appointment. During the audit, NAVAL GROUP ensures that:

• The means and processes (including special processes) and their associated configurations implemented by the supplier produce the expected performance levels,

• The supplier is able to produce the work or supplies with sufficient quality control

In certain cases, a representative product serves to confirm that this is the case. The result of the audit is forwarded to the supplier and corrective actions may be required. Qualification cannot be pronounced until all actions have been completed. If the supplier is qualified, qualification remains valid 3 or 5 years depending on the level of referencing in the NAVAL GROUP panel. A qualification certificate sent to the supplier specifies this duration. NAVAL GROUP then appoints a buyer as the preferred contact within the NAVAL GROUP Purchasing Department to manage the relationship with the supplier.

5.2 QUALIFICATION MAINTENANCE AND RENEWAL:

A change in company name, company object or shareholding, site or area of activity leads to a new qualification procedure. A significant change of organisation at the supplier’s (relocation/ subcontracting/new directors etc.) can require requalification.

Qualification may be called into question at any time in the event of a deterioration or insufficient performance of the supplier or following a very serious non-conformity.

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For a qualification that is called into question or has expired, NAVAL GROUP proposes the qualification level and actions to be implemented according to the feedback. These actions are included in the supplier’s quality improvement plan.

6 QUALITY MONITORING PLAN PREPARATION

The criticality of a purchase is assessed prior to the supplier consultation. This evaluation is systematic for supplies containing a safety/security element (EIS, EISP, EISF or MAPS).

When assessing purchase criticality, NAVAL GROUP takes the following into account:

• Specificity of the supplies and services, such as safety aspects, type of technology, etc. • Maturity of the specifications, • Context, such as transfer of technology, co-activity, maintainability, etc., • Knowledge and performance of the suppliers to be consulted, • Lead time and schedule margins available, • Technical and non-technical requirements of NAVAL GROUP customers, such as

intellectual property, confidentiality, etc., • Order/contract budget available.

The criticality level determines the quality monitoring and contractual monitoring levels envisaged for the order/contract.

In the event of "intermediate" or "major" criticality, an order quality monitoring plan is defined before the order is signed by the NAVAL GROUP Supplier Quality Department (DQF) and then implemented during the order execution phase.

The monitoring plan is established on the basis of a performance quality plan (PQR) drafted by the supplier and submitted with their technical and financial bid. This PQR must list the main production and inspection steps for the supplies and services in accordance with the template in Annex 2. The number of meeting points or hold points is defined by the NAVAL GROUP Technical and Quality authorities. These points are mentioned in the annotated PQR which is returned to the supplier and, if applicable, contractualised in the order/contract.

7 ORDER REQUIREMENTS

Before signing the order/contract, the supplier must ensure that they are able to meet all the specified requirements without exception and in particular that they take into account any deviations between the requirements of the order/contract and the content of their bid, whether or not NAVAL GROUP and the supplier carry out a joint review of the order/contract prior to its signature. If the supplier wishes to outsource part of the order/contract to one or more subcontractors, they must obtain the prior written agreement of NAVAL GROUP for each of these subcontractors using the form in Annex 4.

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8 KICK-OFF MEETING

NAVAL GROUP organises a kick-off meeting when justified by the monitoring level assigned to the order/contract. This meeting is intended to specify certain procedures relating to the execution of the order/contract, in particular:

• presentation of the main contributors, their functions and responsibilities on the

order/contract, both NAVAL GROUP- and supplier-side. • reminder by NAVAL GROUP of the translation of the issues into the requirements of the

order/contract. • reminder by NAVAL GROUP and the supplier of the requirements and measures taken to

ensure the proper execution of the order/contract, • reminder on the input data to be provided by NAVAL GROUP at the start and during the

execution of the order/contract • supplier prerequisites update (e.g. insurance, etc.) • presentation to the supplier of the monitoring plan implementation procedures, in particular

the meaning of the notification points and hold points, • confirmation of supplier deliverables dates, • methods of operational management of the order/contract:

o Planning of quality, technical and contractual progress reviews o Reminder of the methods for exchanging and marking paper and electronic

documents, in particular when these documents contain sensitive data relating to the protection of defence secret or intellectual property

o Reporting/progress dashboard to be communicated/presented periodically by the supplier

This meeting is the subject of a report co-signed by NAVAL GROUP and the supplier accompanied, if necessary, by a RIDA.

9 QUALITY MONITORING PLAN IMPLEMENTATION

Depending on the risk level of the order/contract, assessed by NAVAL GROUP, a quality monitoring plan may be set up. Monitoring is managed by a NAVAL GROUP supplier quality inspector (Inspecteur Qualité Fournisseur - IQF). In certain cases, monitoring may also be carried out by the NAVAL GROUP customer, their agent or an external body. A monitoring plan may include verifications as part of the design and/or production of the supplies and services. The supplier shall provide a provisional inspection schedule at a frequency decided by mutual agreement. When executing the order/contract, there are three categories of monitoring points:

• Meeting point: concerns an operation for which the inspector asks to be summoned. The

supplier can start and carry out the operation on the scheduled date even if the NAVAL GROUP supplier quality inspector is not present.

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• Hold point: relates to an operation for which the inspector is summoned. The supplier may not start or carry out the operation without written authorisation from NAVAL GROUP.

• Document verification: Document verifications are mainly performed on the NAVAL GROUP site. Verification mainly takes place at the start of the order/contract for the preparation and validation of documents prior to manufacturing.

The supplier must send a notification at least 2 weeks before the date of the notification point or hold point (template in Annex 3). Cancellation of an inspection by the supplier less than 48 hours before the date of notice is subject to a €1,500.00 penalty.

When the NAVAL GROUP inspector attends monitoring points, they make sure that the supplier takes the technical and quality requirements into account and complies with them.

When the monitoring point is lifted, the quality inspector signs/stamps the PQR next to the relevant monitoring point. An inspection report is sent to the supplier.

In the event deviations are recorded, the report states the list of deviations, which the supplier must resolve and provide proof that they have been resolved.

The results of the inspection report can be “Satisfactory”, “Acceptable”, “Poor”, “Insufficient”. The supplier must produce a QRQC (template in Annex 5) if the result is judged "Poor" by NAVAL GROUP and an 8D (template in Annex 6) if the result is deemed “Insufficient”. An "Insufficient" result is subject to a €1,500.00 penalty.

10 FACTORY ACCEPTANCE

At the factory acceptance (FAT) stage, the NAVAL GROUP inspector checks the control and conformance log (CCL), including:

• Configuration of supplies, • Quality records relating to the equipment or the components. • Operations carried out and compliance with recorded values • Conformity and suitability of the inspection, measurement and test equipment with respect

to the measurements made. After factory acceptance, the PVA document is completed by the quality inspector. This document is given to the supplier who must attach it to the delivery slips in addition to the documents specified in the order/contract.

11 WAIVER REQUESTS ISSUED BY THE SUPPLIER

Any non-conformities with respect to an order/contract requirement identified by the supplier must be immediately corrected, or failing that, reported and substantiated to NAVAL GROUP through a waiver request in Annex 1.

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When the supplier has its own waiver request medium, they can use it provided that the same information is present. The waiver request can only be accepted if it specifies the scope (work package/serial number, order/contract number, etc.).

The supplier sends the waiver request to the buyer who issued the order/contract. This waiver request is the subject of a Non-Conformity Sheet (NCS) issued by the NAVAL GROUP technical departments. Further to analysis, a decision on the waiver request is taken by NAVAL GROUP. The buyer informs the supplier of their decision (“Accepted”, “Accepted with reservations” or “Denied”) via the completed waiver request form. Where the waiver request is accepted, the waiver must be included in the declaration of conformity and integrated in the CCL.

Non-compliant supplies pending decision by NAVAL GROUP must be isolated and identified as non-compliant parts.

Financial compensation is awarded by the supplier for waiver requests issued by the same where NAVAL GROUP considers their processing cost and/or their direct and indirect impact as significant.

12 NON-CONFORMITIES IDENTIFIED BY NAVAL GROUP

Non-conformities identified by NAVAL GROUP (or by its customers) for which the supplier is responsible are the subject of a Non-Conformity Sheet (NCS) issued by the NAVAL GROUP technical services and remedial actions by the supplier. NAVAL GROUP distributes non-conformities according to 3 levels of severity, "very severe", "severe" or "non-severe" depending on their impact on its customers or on costs.

A non-compliant supply/service delivered may, depending on the decision taken by NAVAL GROUP, be returned to the supplier for replacement or repair.

A supplier corrective action sheet (FACF) is sent by the RQF to the supplier for analysis of the causes of emergence of the non-conformity and for implementation of corrective actions. The supplier must return the supplier corrective action sheet completed with the causes for the emergence of the non-conformity and the corrective actions implemented to prevent recurrence of the non-conformity, to NAVAL GROUP within 15 days. The response times and the relevance of the responses are taken into account when assessing the supplier's performance.

Where the non-conformity is "very severe” (impact on safety, security, formal complaint from the NAVAL GROUP customer, significant impact on costs and lead times), an 8D type formal cause analysis is requested from the supplier. The 8D is to be presented to the NAVAL GROUP Supplier Quality Department during two stages M1 and M2:

• Review M1 consists in presenting the analysis of the causes, the planned corrective actions and the methods envisaged to check their effectiveness.

• Review M2 validates the effective implementation of the corrective actions and their effectiveness in accordance with the agreed methods.

By default, the presentation medium used is that of NAVAL GROUP in Annex 6. When the supplier has their own medium, it can be accepted on condition that the same topics are included.

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Non-conformities identified by NAVAL GROUP are subject to financial compensation by the supplier when NAVAL GROUP estimates their handling cost and/or their direct and indirect impact as significant.

13 TECHNICAL ISSUES RECORDED AFTER ACCEPTANCE

During the technical warranty period, when NAVAL GROUP or one of its customers considers that a non-conformity is attributable to a supply/service purchased from the supplier, NAVAL GROUP issues a Technical event. If the Technical event is identified as a non-conformity of the supply/service purchased, it is then the subject of a Non-Conformity Sheet and, if applicable, a Supplier Corrective Action Sheet. The supplier shall pay for all potential costs and extended warranties defined in the "Warranty" clause of the special and/or general terms and conditions of the order/contract.

Beyond the technical warranty period, and if applicable at the end of the VSR period, and in the absence of maintenance services purchased from the supplier, when a non-conformity of the supplies/services purchased does not result from a hidden defect, the supplier undertakes to forward to NAVAL GROUP without delay a commercial and technical bid that meets NAVAL GROUP’s request.

14 CONFIGURATION MANAGEMENT

Configuration management is essential to demonstrate the conformity of the supplies by certifying that the "as-produced" supplies comply with their definition file.

When configuration management is required by the specifications of the order/contract, the supplier bases it on standard ISO 10007 "Quality management systems - Guidelines for configuration management". The supplier prepares and maintains the list of components to be subject to configuration management as defined in the order/contract specifications. This list shall be used to identify the components, related specifications and their index used during manufacture. All changes to the specification and/or bill of materials shall imply configuration update also.

15 TRACEABILITY

The supplier ensures the traceability of materials and components as defined in the specifications. When traceability is required, the supplier must be able to trace the numbers of the material batches used from an identification number and/or an order/contract number. Similarly, from a potentially defective material batch number, the supplier must be able to identify the supplies delivered to NAVAL GROUP.

16 MARKING, IDENTIFICATION

The supplier shall maintain an identification and recording system used to related the supplies delivered to their manufacturing file.

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Marking, in compliance with the specifications of the order/contract, must be legible, including after the surface coating. Marking shall be located in visible and non-working areas, and shall not affect corrosion resistance.

17 SPECIAL PROCESSES

The supplier shall maintain a list of their special processes, including the validity of their qualifications. Input elements (procedure, standards, construction codes, etc.) must be listed and known. Output elements must be defined (characteristics to be achieved). The supplier must be able to demonstrate, by controlling the manufacturing parameters, the conformity of the supplies/services provided. They must archive the parameters used in order to retain the proof of production according to the defined procedures. Special processes shall be implemented by formally identified and qualified persons.

18 MONITORING AND MEASUREMENT SYSTEMS

All monitoring and measuring systems used are periodically checked against measurement standards from international or national measurement standards.

The supplier must be able to demonstrate that the systems used have been checked and are used within their validity period. The supplier shall identify and isolate any downgraded or non-compliant systems.

If a system proves to be non-compliant during a verification, all the supplies manufactured since the last check must be identified and NAVAL GROUP informed if supplies have already been delivered.

19 CONFORMITY BUILDING

For the supplies and/or services, the supplier shall draw up a proof of conformity file called the Inspection and Configuration Log (ICL). Its composition is indicated in the specifications of the order/contract. It includes at least a declaration of conformity including the list of accepted waivers, proof of compliance with the contractual requirements and may also include:

• declarations of conformity of its suppliers and subcontractors, • The completed PQR, • Inspection reports (dimensional, Non Destructive Testing, etc.) • Proof of qualification for special processes and personnel, • Material certificates

This file is updated as the work progresses and must be able to be consulted during quality monitoring by NAVAL GROUP quality inspectors.

During the progress reviews, the supplier presents the progress of the conformity building.

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20 FMECA TYPE RISK ANALYSES

The supplier shall perform a Failure Modes, Effects and Criticality Analysis (FMECA) when: • This deliverable is included in the order/contract specifications • identifies significant risks related to the supplies/services, a function to be fulfilled or its

production process. • In case of "very severe” non-conformity

The supplier applies this methodology to their own suppliers if necessary Two types of FMECA are required by NAVAL GROUP:

• Product FMECA. • Process FMECA.

The Product FMECA, if the supplier is the designer, shall be initialised following the functional analysis. The process FMECA, if the supplier is the producer, shall be initialised when preparing the manufacturing and inspection work sequence instruction.

NAVAL GROUP, in agreement with the supplier, may be required to participate in the FMECA. The supplier communicates the following to NAVAL GROUP (at least):

• Risk Prioritisation Indices (IPR) as defined by the criticality matrix below, • the planned actions and the measurement of their effectiveness.

The supplier presents the elements justifying the severity, occurrence and validation or detection scores. If necessary, NAVAL GROUP provides additional information to confirm the severity.

The FMECA scoring tables are as follows:

S SEVERITY of the failure effect Safety impact Technical / quality impact Schedule impact

1 No safety risk No non-quality Impact < 1 day

2 Surface wound (e.g. dressing required). The operator can resume work at the same station.

- Return to work. - Non-severe non-quality.

Impact > 1 day < 1 week and not on the critical path

3 Accident (accident report) without sick leave. The operator can return to work, possibly to a “soft” station.

- Remedial action. - Very severe non-quality.

- Impact > 1 week and not on the critical path Or - Impact > 1 day < 1 week and on the critical path

4 Accident (accident report) with sick leave.

- Scrap (except non-critical part). - Very severe non-quality. - EISN, EISP, EISF

Impact > 1 week and on the critical path

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The criticality matrix is as follows: IPR

(Severity x Frequency x Detection)

RISK PRIORITISATION INDEX Comment

IPR ≤ 8 Green - Acceptable Acceptable risk without action plan. 8 < IPR < 15

Yellow - Acceptable with reservations Not blocking but recommended action plan to switch to a “green” IPR.

IPR > 16 Red - Unacceptable Blocking, mandatory action plan to switch to at least a "yellow" IPR.

When modifications are planned to a product or process, the FMECA must be updated by the supplier.

A non-conformity detected by NAVAL GROUP and/or the supplier will be subject to a revision of the FMECA. If the thresholds change, the supplier shall initiate the actions in accordance with the above rules.

21 EIS AND MAPS

The requirements of this chapter are complementary to the other requirements of this document EIS supplies (Items Important for the Safety of the on-board nuclear reactor) as well as MAPS (Equipment allocated with safety parameters) concerning the deterrent weapon system are subject to the Order of 10 August 1984 relating to the quality of the design, construction and operation of

O Probability of OCCURRENCE of the failure or its causes

Comment

1 Low/unlikely - 2 Moderate Example: possible occurrence only in degraded

condition (circumvention of the nominal process due to an emergency)

3 Likely Example: possible occurrence in nominal

operation

4 Certain -

D NON-DETECTION of the failure or its causes

Comment

1 Definite/certain detection - 2 Possible Detectable failure, but the risk of it not being

perceived cannot be ruled out (e.g. in degraded condition)

3 Random E.g. during non-systematic quality control on the production line

4 Failure not detectable -

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basic nuclear installations1. The EIS or MAPS families are included in the technical specifications or recalled on the order/contract. In summary, this quality order provides for:

• A design that ensures both the prevention of accidents and the remedial action to be implemented,

• A construction free from major defects and imperfections that are not identified and, if necessary, repaired,

• Operation and maintenance strictly organised and entrusted to trained and trained personnel.

21.1 EQUIPMENT REQUIREMENTS:

• “Catalogue” equipment is purchased on the basis of a specification that may correspond to a supplier reference. A change of reference requires approval by NAVAL GROUP.

• The supplier ensures the traceability of each equipment item by a unique identifier. • These equipment items are accepted during FAT following a file containing at least:

o the test conditions and their performance, o the requirements to be complied with on which acceptance is pronounced, o the standard formalism to be followed for the declaration.

• Each equipment item shall have acceptance documents physically associated with it which shall legibly indicate that the equipment is a MAPS or an EIS.

21.2 DOCUMENTATION MANAGEMENT REQUIREMENTS:

• Any documentary modification relating to a MAPS/EIS shall be subject to an analysis on any consequences on the safety of the installation. This analysis necessarily requires acceptance by NAVAL GROUP.

21.3 REQUIREMENTS ON STAFF TRAINING AND SKILLS:

• Only individuals with the required skills (training and experience) can be assigned to a task that affects an EIS or a MAPS.

• Any work on a MAPS/EIS requires security awareness-raising training, including for subcontractors.

• Security awareness-raising training must be recorded showing the names of the persons concerned, the date and content of the awareness-raising training.

21.4 INSPECTION REQUIREMENTS:

1 This decision, repealed, remains applicable to EIS and MAPS purchased by NAVAL GROUP

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The persons in charge of controlling an activity on an EIS or MAPS must be different from those who have completed it.

22 SOFTWARE

The software programs are identified in the configuration statuses by a name, version and relationship to the carrier equipment(s).

Unless otherwise specified in the Specifications, software is systematically delivered with the following documents:

• a version description document: at least including the name, version of the software, residual technical events, identification of the delivery supports, electronic signature (SHA256 recommended) of each delivered file and an assessment of the tests performed,

• a user manual (*), • an installation guide (*): in particular, the supplier shall specify any tools required. • an antiviral analysis report: it must specify the equipment used, the anti-viruses used,

identify their versions and the version of the virus signature bases. Anti-virus analyses must date back less than 1 month and the anti-virus and signature database must be up to date.

(*) Depending on their complexity, the information concerning the installation and use may be included in the version sheet. Software presenting detection in its anti-virus analysis cannot be accepted by NAVAL GROUP without the reasoned opinion of the site ISS officer or the program's ISS manager or the correspondent in charge of operating the security of the system concerned.

23 PERFORMANCE MEASUREMENT AND IMPROVEMENT PLANS

23.1 SUPPLIER NON-CONFORMITY RATE

The quality performance of suppliers is measured throughout deliveries via the Non-Conformity Rate (Taux d’Anomalie - TAD). The rate is calculated as follows:

TAD = [Number of NCS under supplier responsibility/Number of reception lines] x 1,000

23.2 ANNUAL ASSESSMENT AND IMPROVEMENT PLAN

NAVAL GROUP shall continuously assess the performance of its suppliers. For some of them, in particular most of those whose orders/contracts are subject to a Quality Monitoring Plan, this assessment is formalised, at least once a year, according to the rules set out below The evaluation involves awarding a score out of 20 which reflects the performance of the execution of orders/contracts in 5 areas:

• Compliance with Technical and Quality requirements applicable to the supplies or services provided. The non-conformity rate (TAD) and the response time to FACF are taken into account in the Quality criterion.

• Lead-time management.

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• Cost control • Health and Safety at Work and Environment and CSR management • Relationship, Innovation and/or internationalisation, Proactiveness.

The score allocated during the annual assessment positions the supplier in one of the categories below:

0 ≤ < 8: Defaulting 8≤ <12: At risk 12≤ <16: Satisfactory 16≤ ≤20: Good

The change in the score from one year to the next should make it possible to anticipate downgrading. The supplier is informed by letter of their annual score and the consequences are discussed during the supplier Steering Committee (COPIL).

A “defaulting” or “at risk” supplier must define and implement an improvement plan on one or more of the 5 areas of the assessment sheet.

If the performance problems persist, the supplier may be excluded from the panel and deactivated by setting up an exit plan by NAVAL GROUP.

24 ANNEXES

All annexes must be retrieved on the Naval Group.com website Group Section/Becoming a supplier/Documents

If the website is unavailable, these annexes can be obtained at the supplier's request from the NAVAL GROUP buyer responsible for the consultation or the purchase order/contract.

24.1 ANNEX 1: SUPPLIER WAIVER REQUEST

Document 000248718 supplier waiver request.doc

24.2 ANNEX 2: SUPPLIER PERFORMANCE QUALITY PLAN

Document 000248719 Supplier Performance Quality Plan template

24.3 ANNEX 3: INVITATION TO SUPPLIER QUALITY INSPECTION

Document 000248720 Notification template for Supplier Quality inspection by NAVAL GROUP

24.4 ANNEX 4: SUBCONTRACTING AUTHORISATION REQUEST

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Document 000248721 Sub-contractor declaration template

24.5 ANNEX 5: SUPPLIER QRQC

Document 000241806 supplier issue rapid resolution QRQC medium.xlsx

24.6 ANNEX 6: SUPPLIER 8D ANALYSIS

Document 000122970 supplier 8D problem resolution.xlsx