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Further information: https://skymusterplus.ipstarbroadband.com.au Information is current as of 31/03/2020, is subject to change without notice and all prices quoted include GST. – V3.0
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Critical Information Summary – IPSTAR Broadband nbnTM Sky MusterTM Plus Plans
Information about the Service The nbn™ Sky Muster™ Plus plans include peak metered data allowance and off-peak metered data allowance and unmetered content that is not counted towards your monthly metered data allowance. Service Requirement The service is available to eligible nbn™ customers. You can find nbn™ Satellite service coverage areas on the nbn™ website. http://www.nbnco.com.au/connect-home-or-business/information-for-home/satellite.html Equipment Requirements nbn™ Satellite equipment will be provided by nbn™ and installed at your premises on your preferred date and time specified in the application form by an nbn™ installer. nbn™ retains ownership of the equipment and will provide service and maintenance. Minimum Term The minimum term of the service is thirty days (30 days). Customers can also choose to sign up for a 12-month contract or a 24- month contract. Plan Features When your service is activated, the following features that come with the service include: Up to 25/5 Mbps of speed. Speed may vary due to some factors such as location, weather and technical limitations. Free usage meter accessibility No excess data usage charge
Information about Pricing Installation Charge There is no charge for standard installation. Maximum Monthly Charge There will be no extra charge if you have exceeded your plan data allowance. Early Termination Charge Your contract term, set-up and termination fee may vary subject to your choice of contract length. 1-month means minimum contract term is 30 days, no set up fee and no termination fee. An early termination fee applies to a 12 or 24-month contract if you want to cancel IPSTAR Broadband service before your contract end date. 12-month means 12-month term, no set up fee and $165 early termination fee. 24-month means 24-month term, no set up fee and $275 early termination fee. You may request to terminate your service with at least 30 days notice. Monthly Plan Charge The following table displays nbn™ Sky Muster™ Plus service plans. Our standard no lock-in contract is 30 days.
1 Month 12 Months 24 Months
Plan Name
Peak Metered
Data 18hrs.
Off-Peak Metered
Data 6hrs.
Total Monthly Metered
Data Allowance
Plan Price
Cost per GB
Plan Price per month
Total Min Cost (over 12 months)
Cost per GB
Plan Price per month
Total Min Cost (over
24 months)
Cost per GB
Sky MusterTM Plus 50 25 GB 25 GB 50 GB $ 60 $ 1.20 $ 55 $ 660 $ 1.10 $ 50 $ 1,200 $ 1.00 Sky MusterTM Plus 100 50 GB 50 GB 100 GB $ 75 $ 0.75 $ 70 $ 840 $ 0.70 $ 65 $ 1,560 $ 0.65 Sky MusterTM Plus 150 75 GB 75 GB 150 GB $ 110 $ 0.73 $ 100 $ 1,200 $ 0.67 $ 95 $ 2,280 $ 0.63 Sky MusterTM Plus 200 100 GB 100 GB 200 GB $ 140 $ 0.70 $ 125 $ 1,500 $ 0.63 $ 120 $ 2,880 $ 0.60 Sky MusterTM Plus 300 150 GB 150 GB 300 GB $ 195 $ 0.65 $ 180 $ 2,160 $ 0.60 $ 175 $ 4,200 $ 0.58
Further information: https://skymusterplus.ipstarbroadband.com.au Information is current as of 31/03/2020, is subject to change without notice and all prices quoted include GST. – V3.0
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Information about Traffic Profiles and Shaping Policy Peak hours are 7:00am – 1:00am (Local Time), Off-peak hours are 1:00am-7:00am (Local Time). Data allowance counts uploads and downloads combined. Data usage for each Plan resets on the first day of the calendar month. Metered activities count towards the data allowance. If the Peak Period metered data allowance is exhausted, subsequent metered activities will be shaped to speeds of maximum 512kbps for downloads and maximum speeds of 256kbps for uploads during each daily Peak Period for the remainder of the calendar month. If the metered data allowance for Off-Peak Period is exhausted, subsequent metered activities will be shaped to speeds of maximum 2,048kbps for downloads and maximum speeds of 512kbps for uploads during daily Off-Peak Periods for the rest of the calendar month. Traffic will be treated as unmetered by default and only certain nominated traffic types focused around streaming video and VPN usage will be treated as metered and count towards the monthly metered data allowance.
Streaming video, VPN and any activity that cannot be identified/classified by nbn™ will be metered. Peer to peer traffic will always be shaped during the evening busy hours between 4pm and 11pm. Operating system updates, software/application updates, gaming software updates and cloud storage platforms traffic
may be shaped from time to time during the evening busy hours between 4pm and 11pm if network congestion is present.
All traffic that is not captured as listed above is to be treated as unmetered, in which case it would not be subject to any shaping.
Other Information Visit the following links if you wish to obtain more information regarding: Data Usage Information You can obtain your nbn™ usage information by calling us on 1300 464 778, sending an email to [email protected] or accessing your online account https://my.billing.com.au/ipstar/login.aspx Customer Service Contact Details Contact IPSTAR Broadband Customer Support by calling 1300 464 778, during normal business hours. You can also email us at [email protected] and we will contact you during our normal business hours. Our normal business hours are available online here: https://ipstarbroadband.com.au/need-support/ Dispute Resolution Process Contact IPSTAR Broadband Customer Support by calling 1300 464 778, during normal business hours or by sending a complaint to us by post addressed to Operations Manager, IPSTAR Australia Pty Ltd, 154 Pacific Highway, St Leonards, NSW 2065. You can find our process here: https://ipstarbroadband.com.au/legal_articles/ipstar_complaint_handling Telecommunications Industry Ombudsman The TIO is a free and independent alternative dispute resolution scheme for small business and residential consumers in Australia with unresolved complaints about their telephone or internet services and can be contacted by telephone on 1800 062 058 - Monday to Friday between 9am and 5pm Australian Eastern Standard Time (free from a landline, but charged at standard mobile call rates if you call from a mobile). You can also lodge your complaint at http://www.tio.com.au/making-a-complaint
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