STARS Employee Rewards & Recognition Overview

CSI International, Inc.Performance Based

Recognition

CSI InternationalPerformance Based Recognition

To understand Performance-based Recognition, we need to begin with a definition of Performance Management:

A technology, for managing both people’s behavior and results, two critical elements of measuring performance. Performance cannot be viewed as independent of either element. *

*Dr. Aubrey C. Daniels, Author and Behavioral Scientist

CSI International believes…Performance Based Recognition is:

A Business Strategy which improves employee Engagement…

By rewarding employees frequently with meaningful awards for behavior, actions, and attitudes that produce results against organization’s goals, while reinforcing its vision and values.

What is Employee Engagement? Engaged employees work with a passion and feel a profound

connection to their company. They drive innovation and move the organization forward.

Not-Engaged employees are essentially “checked-out.” They are sleepwalking through their workday. They are putting in time, but not enough energy or passions into their work.

Actively Disengaged employees aren’t just unhappy at work, they’re busy acting out their unhappiness. Every day, these workers undermine what their engaged co-workers accomplish.


Engaged employees make the difference between high performing companies and lesser performing competitors

Gallup’s Employee Engagement Studies find..

o 28% of employees are Engagedo 54% are Not Engagedo 17% are Actively Disengaged

Gallup’s MeasurableBenefits from Engagement

Enhanced organizational performance Increased productivity Greater financial performance An increase in employee retention

Engagement/Appreciation“Opportunity & Well Being & Appreciation”

as Major Contributors to Employee Engagement ( EMPLOYEE ENGAGEMENT SCORES)

Without WithAppreciation Appreciation

Low Opportunity Companies 35% 56%High Opportunity Companies 77% 92%

Low Trust Companies 35% 63%High Trust Companies 65% 91%

Low Communication Companies 39% 69%High Communication Companies 68% 92%

Conclusion: Appreciation of great work accelerates engagement significantly across cultures, industries and the worldTowers Perrin Study (2008) **10,333 Interviews –over thousands of companies (13 countries represented)


Earnings per share (in publically traded companies) were 26% greater in companies with highly engaged people

o 72% of those engaged people thought “I can have apositive impact on service”.

o 84% thought “ I can impact our Company’s results”.

o 68% thought “I can positively impact costs”.

Measurable Benefits from Engagement1. Enhanced organizational performance2. Increased productivity3. Greater financial success4. They are not as likely to leave

(Retention)

The Human Capital Performance Institute Report on “Employee Wants”

o To be inspiredo To be understoodo To growo To be rewarded and recognizedo To be listened too To be empoweredo Strategic Recognition can play a role

How does your organization view EMPLOYEE RECOGNITON?

As a Cost?• Do what others do• Respond to inflation, recruiting & retention issues• Calculate and do what is affordable

As an investment?• Supporting the business strategy• Alignment of associate & organizational interests• Reinforcing processes, values and mission• Communicate recognition, performance, appreciation• Leverage Senior Management as program champions• Measurement of perception, understanding, results

Successful Organizations Believe That….

Strategic Recognition engages a workforce by showing appreciation, and rewarding employees frequently with meaningful rewards and recognition for behavior, actions, and attitudes that produce results against the organization’s goals, while reinforcing its vision and values.

CSI’s proprietary solution to build Strategic Recognition is…

STARS PERFORMANCE a fully integrated system which enables our clients to implement, manage and control their individual recognition initiatives to Engage, Motivate and Retain Talent in their organizations.

STARS PERFORMANCE includes these program elements:

● Points-based Bank Account Programs (cumulative)• “SPOT” (Appreciation) Rewards (immediate)

• Peer 2 Peer “Thank You” (non-monetary)• Peer 2 Peer “Nomination” (with Nomination Builder)• Manager Recognition

• “SPOT” Recognition• Traditional Awards• Digital Awards

● A Complete Suite of Client Support Services

STARS PERFORMANCE a fully integrated system which enables our clients to implement, manage, analyze and control all recognition initiatives deployed to Engage, Motivate and Retain Talent in their organization.

Spot Recognition Spot Echelon—peer-t0-peer and nomination

functionality with immediate award redemption Spot Digital—low-cost electronically delivered awards

tailored to younger audiences Spot Traditional—symbolic awards with high-impact

packaging and personalized notesStars Performance Points

Incentive, reward, recognition programs utilizing the currency (of) accumulated points to choose awards

Comprehensive Suite of Support Elements

CSI International’sSTARS RECOGNITION STRATEGY

CSI’s STARS Performance program provides a complete suite of Client Support Services:

o Tailored for Your Needs and Budgeto Your “Branded” Programo Delivered to your Work Environmento Encourage “Buy In” and Program Awarenesso Vehicles

Video – Intranet E-Mail Web Conference E-Letter Posters/Brochures P.O.D.

COMMUNICATIONS

CLIENT SUPPORT SERVICES

o Identify and train All Levels of Management with Program Responsibility

o Utilizing Four Modules Recognition Strategy and Program Overview Technology Reviews Roles and Responsibilities Presentation Skills

o Training can be Deployed to Meet “Your” Individual Needs

Train-the-Trainer Web-Based CD/DVD Printed Materials

TRAINING


o “Learn & Earn” Programso SCORM Compliant programs, certificationsoDelivered through STARS

PERFORMANCE

TRAINING

CSI CLIENT SUPPORT SERVICES

o BASIS – DATABASE HIERARCHYo FULL SUITE of REPORTSo REAL TIME METRICS/GRAPHICSo MEASURE

ParticipationBudgetBehavior/ValuesCustomized Needs

MEASUREMENT & METRICS


oYour Account Manager is the lead person accountable for your program Implementation STARS Technology Communication Training Measurement Modification

ACCOUNT MANAGEMENT


CSI can help you maximize your RORI:

Return on Recognition Investment

STARS PERFORMANCE is “the” complete solution, with thousands of rewards, total program administration, flexible reporting, a SCORM compliant modular training suite and our unparalleled customer care…

CSI is your Strategic Recognition resource to increase…

ENGAGEMENT, MOTIVATION, and TALENT RETENTION