Recognition & Rewards – JobPts SAP Co-Sell Solution on SAP HANA Cloud Platform

August, 2016

© 2014 SAP SE or an SAP affiliate company. All rights reserved. 2

AGENDA

1. “Who” We Are

Semos Group and Blackhawk Network

Productive Deployment at SAP

Certified Solution by SAP

2. “What” We Deliver

Recognition Network (employee and manager experience)

Rewards Digitization (employee experience in 3 countries)

Next-Gen Platform (admin, HR and IT capabilities)

Global Services (HR experience)

3. “How” To Move Forward

Timeline for Deployment

Pricing

Summary

“Who” We Are Semos Group and Blackhawk Network

4

Store Our application is available on SAP’s two

stores: HANA Marketplace and SAP Store

5 Partnerships with global vendors that

include: Microsoft, Adobe, Autodesk,

Cisco and SAP.

20 Years in the business of providing reliable

enterprise software solutions, IT consulting

and implementations

IP Our intellectual property with HR Extensions

are protected as part of the SAP agreement

signed for development cooperation

Key Facts

Certified Partner solution since 2014 by the SAP ICC

for delivering on the SAP HANA Cloud Platform.

See certificate issued.

Brief History

Semos is an independent software company focusing on design, development,

implementation and technical support of sophisticated enterprise solutions. We

have experience in building and delivering HR solutions for the last 2 decades.

In 2013, we got accepted by SAP to participate in the HANA Development

Accelerator program. And for over 2 years, we have been building HR Extensions

on HCP with the technical, partner and business support from the SAP teams.

End of 2014, we launched productive deployment of one of our certified HCP

solutions - JobPts for SAP America. And we are continuing to invest, develop and

innovate on the SAP HANA Cloud Platform.

Semos Group About Us

5

SuccessFactors + Engagement Suite by Semos Overview of SAP HR Add-on Solutions

Total Rewards

Hub

Mentoring &

Networking

Health &

Wellness

Surveys &

Feedback

Recognition

& Rewards

SuccessFactors

Talent & EC

Engagement Suite on SAP HANA Cloud Platform

6

97% Measured annually, we maintain a high level of

customer satisfaction and maintain a 97% program

retention rate.

15M In an average year, we distribute up to 15 million

prepaid cards all over the globe

130 Reward participants span the globe covering up to

130 countries

210 Our universal prepaid card in U.S. currency can be

shipped to over 210 countries, with global acceptance

Key Facts

26 Our call centers and web portals are designed to be

user friendly and relevant, supporting up to

26 languages

Pioneer in All Things Prepaid

Blackhawk Network - A Global Rewards Solution Leader About Us

Blackhawk Network’s heritage of innovative prepaid developments began in 2001 when

it was a subsidiary of Safeway Inc. From the outset, we’ve looked at the industry with

fresh eyes, always seeking to solve customer needs while working to grow our partners’

business.

In 2013, Blackhawk Network acquired InteliSpend Prepaid Solutions, a leader in prepaid

corporate incentives to expand capabilities into B2B.

Today, Blackhawk Network offers a hard-to-replicate combination of attributes that

provides significant benefits to our partners. These include:

• A broad range of products from the most desirable consumer brands

• A comprehensive mix of physical-to-digital products and distribution channels

• Proprietary technology and systems for complete lifecycle control

7

Pioneering leader in all things prepaid — we partner with the best and biggest brands and networks to provide

a wide selection of desirable rewards in both physical and digital format around the globe.

Culture of innovation with industry recognition

Engagement Research:

• Zen & the Art of Incentives; Happiness - An Employee Rewards & Recognition Study

Product Innovation:

• 5% back; DirectSpend®; Virtual Prepaid & eGift; Instant Issue & Fund Upon Activation Prepaid Cards

Recent Industry Recognition:

• PX Prepaid & Payments Awards; Pay-Before Awards (Top Motivator, Prepaid with Soul, Top Digital

Dollars, Best Choice Retail Card); ICMI Call Center Awards (Global Call Center of the Year, Small &

Medium)

Industry Leading Support:

• 98.5% customer satisfaction; 97% program retention

Leading the Prepaid and Rewards Industry Overview of Relevant Accomplishments

8

SAP Deployment of JobPts Reflecting on the productive deployment and experiences

Partnership

• Project started with SAP HR and IT end of

2014. Fast implementation in 2-3 months

(during the Christmas and NYE holidays)!

• Sponsors:

Gabriel Wiskemann, VP Total Rewards

Ralph Schneider, HR Information Officer

Sherri McMillian, Recognition Lead

• Pilot went live on Jan. 2015,

• Globally rolled out in Aug. 2016

• Great adoption and feedback:

“The JobPts platform is a superb example of

our competitive advantage in extensibility,

and great example of drinking our own SF +

HCP champagne. Thanks!”

- Steve Schnoll, SuccessFactors

Benefits of JobPts deployment for

the SAP Appreciate program are:

• Instant feedback and rewards –

employees can create recognition

feedback in less than three steps,

and redeem their job points in real

awards with electronic gift cards

immediately

• Real-time integration with

SuccessMap (SF), and with the on

premise HCM Payroll for tax

processing

9

JobPts – Certified Solution by SAP

In addition, for the live SAP deployment we passed

internally all rigorous standards and internal IT

policies for Data Privacy, IT Security concept, Deletion

concept for HR, etc.

The solution has been showcased front-stage at

SAPPHIRE 2015 during Hasso’s keynote speech by

the board member – Quentin Clark, responsible for

the SAP Platform division:

https://www.youtube.com/watch?v=fOo1omyzCt8

Our solution is also listed on the SAP App Center:

http://www.sapappcenter.com/p/3383

“What” We Want to Deliver Recognition Network

Rewards Digitization

Next-Gen Platform

Global Services

11

Recognition Network Product Reality

RECOGNITION

NETWORK & EXPERIENCE

Powered by JobPts on HCP

SuccessFactors

Performance & Goals

Home Page

Employee Profile

Module Picker

Total Comp. Statement

On-Premise Payroll

…

JobPts App

Workflows

Tablet UX

Smartphone UX

SAP Fiori

Compatible

Email

Notifications

Desktop UX

Open SAP Jam Social Feeds

Community

Knowledge Management Email Recognition

APIs

Anniversaries or other Work events

12

Common UX, Single Sign-On and Integrated with SuccessFactors

13

JobPts Application – Desktop and Mobile Experience

14

Rewards Digitization Product Reality

E-Gifts

Growing List of

Merchants and

Countries going Digital

Instant Delivery

Ultimate Flexibility

No Expiration

REWARDS

DIGITIZATION &

EXPERIENCE

Powered by JobPts on HCP

Use online or in store

Merchandise

800M Items

Proven Logistics

& Digital Network

Future / Ariba

Compliant

Best Deals / Costs

Best Suppliers

Custom Personal My Thing

My Hobby

My Experience SAP Branded Merchandise

SAP HR Awards – Take 1 Day Off…

SAP Donations

15

Global Reach

Americas • Physical & virtual open loop

(USD, CAD, add’l available)

• Gift Cards (local options avail.)

• Multi-merchant

• ACH/Wire/PayPal

• Check

• MerchandiseMiddle East & Africa • Physical & virtual open loop

(USD, CAD, add’l available)

• Gift Cards (local options avail.)

• ACH/Wire/PayPal

• Merchandise

Asia-Pacific • Physical & virtual open loop

(AUD, USD, CAD, add’l available)

• Gift Cards (local options avail.)

• ACH/Wire/PayPal

• Merchandise

Europe • Physical & virtual open loop

(GBP, EUR, USD, CAD, add’l avail.)

• Gift Cards (local options avail.)

• ACH/Wire/PayPal

• Merchandise

16

Rewards Digitization E-Gifts Details

Virtual Prepaid Cards:

• Instant Delivery

• Aligns with online mentality

• Single-load OR Reloadable

• Available in USD, CAD, EUR,

GBP

• Option to transfer funds to

personal account via ACH (fees

apply)

eGift:

• Wide selection of popular

Merchants in multiple

categories

• Global content currently

represented in 26+ countries

and continually growing

• Can be used online or in store

• Device responsive

Receive the benefits of a prepaid card or gift card, only faster and without the plastic.

17

Merchandise in JobPts Product Offering

Digital Merchandise Network

(eBay):

• Largest online marketplace of

goods with worldwide coverage

• 800M items available

• 75% of items sold are new or

―Buy it Now‖

• 30+ dedicated country sites with

in-country currency

• 56+ countries supported with

PayPal for sellers / merchants

• Proven logistics and network,

compliant to Ariba

Optional – Custom / Branded

Merchandise Catalog:

• 200+ countries/territories

covered with Merchandise

• Less than 0.25% of branded

merchandise are returned

• Two warehouses with over

90,000 square feet

• Your brand represented in the

merchandise you select to offer

Global rewards portfolio and support through two strong and complementary offerings:

18

Frictionless Payment and Logistics with eBay Redeem and Ship Flows

Employee Merchant

Funds transferred from a central JobPts PayPal account

to the Merchant’s PayPal account

Supplier ships goods upon

payment receipt Buyer protection ensures employee

receives items redeemed

PayPal notifies eBay of successful fund

transfer

Order confirmation sent 3

Points used for checkout

with eBay merchant 1

5

2

Employee receives

Order confirmation

eBay notifies PayPal

to transfer funds

JobPts

Recognition & Rewards

solution

Ship notice

sent 4 Employee receives

Ship notice eBay

International

catalogs

6

19

Next-Gen Platform Product Reality

IT Team

Full Access to DB and

Programming Logic

Runs in SAP Data Center

w/ Built-in Compliance

Employee Data never

leaves SAP premises

Best Security model

NEXT GENERATION

PLATFORM

Powered by JobPts on HCP

HCP Cockpit to Operate

and Monitor JobPts

HR Team

Governance

Cost Control

Equitable Awards

Reporting

Customization

and Ad-hoc Features

Future-Proof Platform Reuse SAP Mobile Platform

HANA Text Analysis

S/4 Finance (My Spend) Internet of Things (Health & Wellness)

Gamification engine for HR

Next-gen Analytics (SAP Cloud for Analytics)

Surveys

20

Analytics

21

High-level Administration View – IT and HR Perspectives

22

High-level Architecture and Integration

SAP HANA

XS Services

HTML5 UIs

JobPts Application on

HANA Cloud Platform account

JobPts.com HTTPS

Custo

me

r S

AP

JobPts leverages HCP Services like

Security and Connectivity JobPts is built natively on HANA and uses

Extended Application Services (HANA XS)

HANA Data Models

Compute Unit

Java

Virtual Machine

HANA Cloud

Platform Services

SuccessFactors

Talent Profile

E-Gifts Network

SAP Business Suite

HCM and FI System

(incl. Payroll)

SAP Jam

eBay Merchandise

23

Global Services Product Reality

Continuous

Improvement

Training

Marketing & Comm.

Program Design

GLOBAL

SERVICES & SUPPORT

Powered by JobPts on HCP

Project Management

Support

99.9% System

Availability

Callback Option

within 24 hours

Invoicing support

Automated Ticketing

System via Email

Thought Leadership Product Localization by SAP Translation Hub

Data Centers in All Major Regions

Rewards Presence for All Countries Engagement Industry Best Practices

Insightful Analytics

Proprietary & Sponsored Research

Account reviews

Benchmarking

25

Professional Services

Organizational Discovery - Stakeholder interviews -

- Benchmarking -

Marketing & Communications - Global program communications -

- Training and on-boarding -

Reporting & Analytics - Program analysis -

- Redemption -

26

Account Management – Single Point of Contact

JobPts

R&R

Program

Customer IT,

Procurement,

etc

Customer

HR

Semos

Account

Manager

Account

Specialist

27

Employee has any program, technical, or award related question or an incident

Award Fulfillment Technical Support Program Elements

Support Model and Services Comprehensive Support on All Levels. Reduce Customer HR/IT Overhead and Risk

ticket + callback

Back Office Support Team

Customer IT SAP HCP

L1

Su

pp

ort

L2

/ L3 S

up

po

rt

28

Next Big Thing in the Recognition Industry From Merchandise Catalogs to Real-Time, Digital Networks

1st Gen

1980

2nd Gen

1999

JobPts

2016

“How” to Move Forward Deployment Timeline

Pricing

Summary

30

Implementation Timeline

Sprint 1 Sprint 2 Sprint 3 Sprint 4

JobPts Communication Planning • Identify audiences, culturally meaningful

messaging, channels, regional needs

• Develop pre and post go live communication plan

JobPts Global Solution Design • Gather business and technical (delta) requirements for global rollout

• Document configuration decisions

• Develop migration requirements and cutover plan

• Define any additional system integration needs

Kickoff

Training

Go Live

Implement • Configure platform and system integrations for global rollout

• Internal and client end-to-end testing

• Finalize configuration

Communication

Production • Collateral design, copy

writing, content review

Initiate • JobPts project status & steering committee meetings

• JobPts project plan, weekly status reports, issue management

Communication

Execution • Execute communication

plan

32

Strengths of JobPts

Platform Advantages

1. Security and Compliance requirements

- ISO 27001 CERTIFIED for IT Operations

- ISO 9001 CERTIFIED for Quality Management

- BS25999 CERTIFIED for High Availability

- GREEN IT CERTIFIED for Energy Efficiency

- ISAE3402 and SSAE16 TESTIFIED for International Account

Regulation

2. Data Center and Performance

- Co-hosted with SuccessFactors in the same US & EU data centers

3. Support and Availability of the Platform

- Global 24x7 support

- 99.9% platform availability and SLAs

4. Managed Identity Service and SSO

- JobPts securely and out-of-the-box integrates with SAP ID Service

for Single Sign On.

5. Managed Connectivity for SFSF and On-premise HCM

Product Advantages

1. Out-of-the-box integration with SuccessFactors Foundation

and SAP on-premise HCM. Built with SAP and for SAP, this

integration is unique and simply works.

2. Simple to use and delightful user experience on smart

phones, tablets and desktop. It is compatible with SAP Fiori and

runs with HANA Cloud Portal.

3. Real-time insights, predictions with SAP HANA Analytics and

reporting tools such as Lumira. Thanks to SAP HANA it's why our

dashboards, analytics and reporting features are so robust.

4. Integration with SAP Jam for boosting the social collaboration

and knowledge management in the recognition and rewards

processes.

5. Single platform with the multi-lingual capabilities, regional

support and cultural understanding needed to support global

workforces. It offers the world’s largest selection of global

reward options.

Thank you