NON – VERBAL COMMUNICATION

A Presentation on

Prepared by:-

Mehul Rasadiya

Present for

Ms. Brinda Raycha(K.K.Parekh Inst. of Mgt. Studies)

Non-Verbal (non word) communication means all communication without words.

Nonverbal communication (NVC) is usually understood as the process of communication through sending and receiving wordless messages.

INTRODUCTION

ONLY7% verbal

38% vocal (tone of voice, inflection)

AND 55% NON-VERBAL

7% of the message is verbally communicated while 93% of the message is non-verbally transmitted. Of the 93% non verbal communication, 38% is through vocal tones, 55% is through facial expressions and non-verbal acts.

STUDIES SHOW THAT DURING INTERPERSONAL COMMUNICATION

NON-VERBAL COMUNICATION

BODY LANGUAGE SIGH LANGUAGE

Facial expression(s)

Eyes

Lips

Arms

Hands

Fingers

legs

BODY LANGUAGE

Humans produce UP TO

7,00,000 different signs.

The face is capable of over

2,50,000 expressions

There are

5,000 distinct

HAND gestures

Eyes

Ears

Other

HUMAN PERCEIVED 82% OF THE INFORMATION BY THE EYES

FACIAL EXPRESSION

SA smile, raised eyebrow all convey information. Facial expression continually change during interaction.

There are evidence that the meaning of these expression may be similar across cultures.

EYE CONTACT

eye contact is a form of nonverbal communication and is thought to have a large influence on social behaviour.

You can read one's mind by looking at eyes.

ARMS

Folded Arms indicates a defensive position

Arms on Hips indicates anger or aggression

Arms Behind Back indicates ease and control

HANDS

Of all body parts the hands are probably used most for communicating non-verbally.

Hand waves are used for greeting, beckoning or farewells.

WHAT THEY MEAN

One moment please.

I can’t hear you.

Ok!

Good job!

WHAT THEY MEAN

Let me help you.

Lalala, I can’t hear you.

Eureka! I’ve got it!

WHAT THEY MEAN

Shh! Be Quiet!

Whoa! Back off!

That’s not for me.

Everything is OK.

SO WHAT DOES THIS MEAN?

So tell me more!

I’m open to your ideas.

I accept you.

Welcome!

SO WHAT DOES THIS MEAN?

I know you!

Look at that!

Great to see you!

That’s awesome!

SIGN LANGUAGE

Audio (Sound) Signal

Visual Signals

Drum beating was used to make important announcement and to inform people to assemble at specified place. Several types of alarms signals are used to caution people. Like, Fire alarms, accident alarm, machine breakdown alarm, Buzzers, Push button bells, electronic bell and other sound signalizing system are used in the offices.

Visual signal are used to convey messages for general information and education such as Posters, Drawing, Cartoon, Photographs, Books contains maps and Diagrams. Hotels, tour and travels agencies, motor companies etc use color Photographs.

Alarms (All types) Buzzers Push Button Bells Electronic Bell Sound Signal System

AUDIO (SOUND) SIGNAL

ALARMS

BUZZERS

PUSH BUTTON BELLS

ELECTRONIC BELL

SOUND SIGNAL SYSTEM

VISUAL SIGNALS

Posters Drawing Cartoons Photographs Books contains maps and Diagrams Traffic Signals

ADVANTAGES OFNON-VERBAL COMMUNICATION

Low Cost Managing Time Convey Message easily Interesting Communication

DISADVANTAGES OF NON-VERBAL COMMUNICATION

Dynamic No Responsibility No Record Misunderstanding Communicate only simple massages