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Leadership and Employee Behavior in International Business
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Chapter 15 - 1
Chapter 15
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Leadership and Employee Behavior in International Business
Chapter 15 - 2
Learning Objectives• Identify and discuss basic perspectives on
individual differences in different cultures• Discuss the motivation of employees in
international business• Review managerial leadership and
decision making in international business • Describe group dynamics and discuss
how teams are managed across cultures
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Chapter 15 - 3
Individual Behavior in International Business
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Chapter 15 - 4
Personality Differences Across Cultures
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
“Nature versus Nurture”
Biological Factors
Environmental Factors
Chapter 15 - 5Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
• Agreeableness
• Conscientiousness
• Emotional Stability
• Extroversion
• Openness
The “Big Five” Personality Traits
Chapter 15 - 6Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Other Personality Traits
•Locus of Control
•Self-Efficacy
•Authoritarianism
•Self-Esteem
Chapter 15 - 7Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Attitudes Across Cultures
Job Satisfaction
OrganizationalCommitment
Chapter 15 - 8Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
StereotypingCultural
Differences
Perceptions Across Cultures
Chapter 15 - 9Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Stress Across Cultures
ExcessiveOptimal
Chapter 15 - 10
Summary of Discussion
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Chapter 15 - 11
Motivation in International Business
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Chapter 15 - 12
Needs and Values Across Cultures
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Needs Values
Primary
Secondary
Learned
Developed
Chapter 15 - 13
Motivational Processes Across Cultures
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
•Need-Based•Process-Based•Reinforcement
Chapter 15 - 14Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
GeertHofstede
AbrahamMaslow
David McClelland
FrederickHerzberg
Need-Based Models Across Cultures
Chapter 15 - 15Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Geert Hofstede’s Dimensions of Culture
1.Social Orientation
2.Power Orientation
3.Uncertainty Orientation
4.Goal Orientation
Chapter 15 - 16
Abraham Maslow’s Hierarchy of Needs
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Self-Actualization
Self-Esteem
Social
Security
Physiological
Chapter 15 - 17
David McClelland’s Learned
Needs Framework
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Differences in Cultural Orientation
Individualistic, Uncertainty Accepting, Power-Tolerant, and Aggressive Goal
Collectivistic, Uncertainty Avoiding, Power-Respecting, and Passive Goal
Achievement and Power
Affiliation
Higher Lower
Lower Higher
Chapter 15 - 18
•Satisfaction•Dissatisfaction
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Frederick Herzberg’s Two-Factor Theory
Chapter 15 - 19Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Process-Based Models
Expectancy TheoryExpectancy Theory
Chapter 15 - 20
The Reinforcement Model Across Cultures
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Positive Outcomes
Reinforcement
Negative Consequences
Punishment
Chapter 15 - 21
Summary of Discussion
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Chapter 15 - 22
Leadership in International Business
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Chapter 15 - 23
Leading vs. Managing
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Activity Management Leadership
Create an Agenda
Develop a Network
Execute Plans
Overall Outcomes
Plan and Budget
Organize and Staff
Control and Solve
Predictable, Orderly
Establish Direction
Align People
Motivate and Inspire
New, Change
Chapter 15 - 24
Contemporary Leadership Theories
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Differences Among Subordinates
The Group, Organization, and Leader
Subordinates Desire to Participate
Situational Factors
Chapter 15 - 25
Leadership Behavior and Hofstede's Cultural
Factors
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Uncertainty Goal
Social Power
Orientation
Chapter 15 - 26
Summary of Discussion
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Chapter 15 - 27
Decision Making in International Business
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Chapter 15 - 28
Decision-Making Models
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Normative Descriptive
Chapter 15 - 29
1. Recognize that a problem exists
2. Identify potential alternatives
3. Evaluate each alternative
4. Select the best alternative
5. Implement the alternative
6. Follow-up and evaluate Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
The Normative Model
Chapter 15 - 30
The Descriptive Model
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Bounded Rationality
Satisficing
Chapter 15 - 31
The Normative Model Across Cultures
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Stages in the Process Cultural Dimension
1. Recognize a Problem Social Orientation
2. Identify Alternatives Power Orientation
3. Evaluate the Alternatives Goal Orientation
Chapter 15 - 32
The Normative Model Across Cultures
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Stages in the Process Cultural Dimension
4. Select an Alternative Social Orientation
5. Implement the Alternative Power Orientation
6. Follow-Up and Evaluate Power Orientation
The Descriptive Model Across Cultures
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 15 - 33
Few Research Studies
Hard to Predict Influence
Potential Limitations
Chapter 15 - 34
Summary of Discussion
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Chapter 15 - 35
Groups and Teams in International Business
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Chapter 15 - 36
Dynamics of Groups
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Groups vs. Teams
Chapter 15 - 37
A Mature Team
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Well-Defined Role Structure
Established Norms for Members
Team Members Are Cohesive
Informal Leaders Direct the Team
Chapter 15 - 38
Cross-Cultural Teams
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Dynamics
Conflict
Communication
Creativity
Norms
Cohesiveness
Informal Leadership
Heterogeneous
Higher
Lower
Higher
Weaker
Lower
Ambiguity
Homogenous
Lower
Higher
Lower
Stronger
Higher
Clarity
Chapter 15 - 39
Cultural Factors
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Social Orientation Power Orientation
Goal OrientationUncertainty Orientation
Chapter 15 - 40
Summary of Discussion
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Chapter 15 - 41
Chapter 15
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
Leadership and Employee Behavior in International Business
Chapter 15 - 42Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Printed in the United States of America.