AeromarkEstablished Company (21 years)

Data capture solutions – Rail Sector 1990GPS location solutions – Transport and logistics 1995 (2001 Mobile News innovation award)Device based Workflows - Services sectors 1999 (best mobility innovation award Convergence World)Scheduling application development – Started 2003

Optimatics Smarter mobile workforce Management 2007Unique single platform approach, unique whole of contract support and amendment - no charge for change

11% of turnover committed to core R&D ( £600K pa )

Trades as 2 limited companies Aeromark Communications Ltd ( Indirect Sales mainly EE ) and AAC Services Ltd ( Direct Sales )

Ownership / LeadershipRoger Marks – MD and CTOJo Marks – Co Secretary ( Sister of MD )

A few of our Customers...

INTEGRATED SERVICE MANAGEMENT SYSTEMS FOR

FIELD SERVICE OPTIMISATION

ROI = 10/20 TO 1

MODULAR

END-TO-END COMMUNICATION

INTEGRATED PLATFORM

BENEFITSJobs Per day

• First fix rate• Improved SLA’s• Efficiency• Customer

Perception• Flexibility/Agility• Communication

DRIVEN BY• Overall visibility• End-to-end task

management• Real-time &

historical data• Reports

• Combined view of task & location

TASK

CRE

ATIO

N

TASK

CO

MPL

ETEDSCHEDULING

Planned (70%)

Reactive (30%)

Manual or Automated

Visual Map Based

Scheduling

RESOURCE

Right Person

Right Skills

Right Parts

Right Location

Right Asset

Best Time

TASK

Business logic

Photographs

Barcode Scanning

Signature Capture

Device

PROCESSES

Integration

Customer driven

Workflows

Verification

Invoicing

Audit trail

CUSTOMER DATA

Proof of completion

SLA’s

Customer portal

END-TO-END VISUALISATION

CALL HANDLINGFeed from

existing ERPAeromark Customer

Service System

Overflow & Outsourced

Inbound Centre

INVOICING

Outbound feed to ERP

Aeromark Customer

Service System

SYSTEM MODULES

• Customer calls in• First line staff check info• Log service request

Call Centre

• Check contract/warranty• Check service entitlements• Manage requests accordingly

Service Management

• Combine planned & reactive jobs for maximum utilisation of resources• Single platform and consolidated view for task management• Improve productivity & response times

Planned & Reactive Maintenance

• Choose from 5 tiers of scheduling from manual drag and drop, optimised map based scheduling to real-time, automated, fully dynamic scheduling• Allocate correct resource, with right skills and parts• Improve first time fix rate and reduce costs

Dynamic Scheduling

• Real-time location information• Optimise routes taken to reduce travel and fuel• Improve customer communication throughout service

Vehicle Tracking

• Complete flexibility – design and deploy your own forms in real-time without charge• Send details to resource for Accept/Decline and for real-time progress updates• Integrate forms and workflows for optimum efficiency

PDA/ Mobile Workflows

• Everything feeds back into the service management system• Single view of entire job history including photo’s, signatures and audit trail• Internal and external business process management

Service Management

• Key information recorded and displayed in clear graphical format• Monitor business performance trends and improvement• Utilise the information to make small changes to drive increased efficiency

Reporting & Analysis

WHY INVEST

The Aeromark Difference

We have improved the management of our engineers through better planning based on increased visibility and better communication. Already the functionality of the system has enabled us to increase our average jobs per week per engineer.”

Managing Director, Infrastructure Solutions, Northgate Managed Services

“Aeromark has helped us to take a long hard look at our business and provided us with alternative ways to improve the service we offer using their technology.”Chairman, ALHCO Group

“Already, the solution has enabled us to increase average deliveries by three, per day, per van, bring forward drivers start times and extend finish times through better planning.”Managing Director, Central Auto Supplies

“We considered a number of solutions to help us with the safety issues however Aeromark Optimatics proved to be the most cost effective and flexible. ”Transport Services Manager East Lothian Council

“When you’re looking to provide a sustainable service environmentally, as well as socially and economically, this seamless, paperless solution is essential.”Marketing Development Officer, Kier Group

“Deploying Aeromark’s solution has helped us to be more responsive. This has resulted in improved productivity and efficiency, which in turn enables us to offer better customer service.”Transport Manager, SPG Refrigeration Ltd

Customer Comments

ANY QUESTIONS?

Contact us on 0845 330 5757or email info@aeromark.co.uk

We look forward to hearing from you