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U.S. General Services Administration
U.S. General Services Administration. Federal Acquisition Service.
Networx Overview
Richard Williams Director, Service Development Network Services Programs Integrated Technology ServicesGeneral Services Administration
May 2012
1963 1988 1998 2006 2017
Federal Telecom. Service FTS2000 FTS2001
NS2020
Networx
Strategy Requirements DRFP RFP Award Transition Development
Federal Telecommunications History – search for quality services at low costs
2011 2012 2013 2014 2015 2016 2017 2018
Key Elements
• Aggregated demand = highly competitive prices/services that meet Agency needs
• Each program – had unique strategy / lessons learned from past programs
• Program strategy formation – many stakeholders / takes time to develop
Network Telecommunications Services Background
3
Networx Program
Provides highly competitive pricing:
Voice Services
Data Services
Video Services
IP-related Services
from the major telecom companies in the United States, with
national and international coverage
4
Networx - Benefits
Alternative Sources
High Quality Service
Performance Based Contracts
Competitively Priced Services
Solution Path for Government Directives
Operations support
Successor to FTS2001 Program
5
Networx Solutions
Fixed Prices
App, Mgmt, Security Svcs
Network Infrastructure
Solution Flexibility
Agency Requirements
Embedded Security Network Cloud based
applications
Transport | Access Wide range of options Metrics/SLAs
Legacy and leading edge technologies
Includes wireline, IP, optical, wireless, and satellite
Full range of network security options (8 services)
Traditional and web-based apps (13 services)
Predictable Prices Best available pricing
Ease of use Flexibility for agency-
specific needs Service Continuity
10 year pricing Competitively Awarded Prices
Simple buys (CLIN-based) Complex task orders Traditional, managed,
custom solutions
Networx - Flexibility Agencies Wanted
6
Alternative Sources Dual Acquisition - Eight Contracts
7
AT&T
MCI (Verizon)
CenturyLink
AT&T
Sprint
MCI (Verizon)
CenturyLink
AT&T
Networx Universal
Networx Enterprise
Level 3
Networx - 10 Year Acquisition ProgramTwo Separate Multiple AwardsFive Service Providers
8
Universal and Enterprise Services
Communications Transport• Voice • Circuit Switched Data • Toll-Free • Frame Relay• Asynchronous Transfer Mode • Private Line • Combined• Ethernet
• Land Mobile Radio• Mobile Satellite• Fixed Satellite
Unique to Universal
Unique to Enterprise
Universal Contractors Qwest AT&T MCI/Verizon
Enterprise Contractors Qwest AT&T MCI/Verizon Sprint Level 3
IP-Based • Internet Protocol• Content Delivery Network • Premises-Based IP VPN • Converged IP • Layer 2 VPN • IP Telephony • IP Video Transport • Network-Based IP VPN • Voice over IP Transport
Optical• Synchronous Optical
Network• Optical Wavelength• Dark Fiber
Telecommunications Services
• Managed Firewall • Vulnerability Scanning• Managed E-
Authentication
• Audio Conferencing• Web Conferencing• Call Center/Customer Contact Center• Teleworking Solutions
• Broadband Access• Wireline Access• Wireless Access• Satellite Access
• Dedicated Hosting• Collocated Hosting• Video Teleconferencing• Storage• Unified Messaging
Management and Application Services• Internet Facsimile• Managed Network• Customer Specific
Design & Engineering• Collaboration Support
Security Services• Intrusion Detection &
Prevention • Managed Tiered Security
Protocol
• Anti-Virus Management
• Incident Response• Secure Managed Email
Wireless Services
• Cellular/Personal Communications
• Cellular Digital Packet Data• Multimode Wireless LAN• Paging
Special Services
Access Services
9
Networx Universal (Defined 36 Services)
Awarded: March 29, 2007 • AT&T Corporation • MCI Communications Services, Inc. d/b/a Verizon Business • CenturyLink
Average services per contractor – 41 Required Geographical Coverage
CONUS - At least to 24,000 Gov. buildings & associated Serving Wire Centers
OCONUS and Inter-national coverage Strong competition for best prices
Compared to other contracts, similar service pricing levels are lower Length: four year base w/ three 2-year options – March 2017
10
Networx – Enterprise (Defined 50 Services)
Awarded: May 31, 2007 AT&T Corporation MCI Communications Services, Inc. d/b/a Verizon Business CenturyLink Sprint Level 3
Average services per contractor – 31 Required Geographical Coverage
CONUS - At least to 300 Gov. buildings and associated Serving Wire Centers
OCONUS and Inter-national coverage optional Strong competition for best prices
Compared to other contracts, similar service pricing levels are lower Length: four year base w/ three 2-year options – May 2017
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Secure Managed Email Service Managed E-Authentication Service Intrusion Detection & Prevention Service Vulnerability Scanning Service Anti-Virus Management Service Managed Firewall Service Incident Response Service Managed Trusted Internet Protocol Service
Networx Security Services
12
High Quality Service Transformative Technology
13
Networx – Roadmap
Local Services
Long DistanceInternet
IPv4 Network
ATM Network
Private Lines
Optical Layer
IPv6 Layer
VoiceData
VideoApplications Storage
Citizen Service
Agency ServicesVPNs
14
Network Services Growth
CSDS,PSS,VTS
5%
IPS1%
ATM3%
FRS11%
DTS22%
Toll Free27%
Outbound31%
FTS2001 Networx
15
NBIP-VPNS – A Cloud ServiceKey PointsProvides secure, reliable, private data transport between geographically dispersed locations.
▪Facilitates OMB compliance to IPV6 backbones▪Managed Solution shifts Capital and Operational Expenditures to the contractor.
AgencyMobile & Remote Users
NetworxIP / MPLSBackbone
High Speed Cable, DSL
VPN2Agency
Agency
Agency
IPSecSSL
Ethernet
VS (56K),
ISDN (64K,
128K)
VPN1
IP Packets
MPLS Packets
16
NBIP-VPNS – Contract Coverage AT&T, MCI/Verizon, CenturyLink support NBIP-VPNS to CONUS,
OCONUS, and many non-domestic locations
17
Shared Hosting
Virtual storage Shared applications On-demand
provisioning Pay-as-you go pricing IT assets off-premise
Dedicated Hosting*
Management of servers, operating system, middleware for a variety of hardware platforms
Performance management
Restoration and backup
IT assets off-premise * Application Hosting
(optional feature)
Collocated Hosting
24/7 secure Internet data center
Internet connectivity Flexible bandwidth Basic maintenance
and support IT assets are on &
off-premise
Self-Hosting
Power, space, and bandwidth managed internally
Secured facility In-house technical
support IT assets on-premise
Level of Virtualization
HighLow
Low
Hig
hR
esili
ence
on
3rd
Par
ty V
endo
rs
Ability to Scale and Provision Computing Power Dynamically
Public & Private Cloud Computing
Networx Hosted Solutions
Private Data Center
Networx also Offers Managed Cloud Computing Solutions
18
Performance Based Contracts
19
Key Performance Indicators – measure service performance
1. Availability - Av2. Time to Restore - TTR3. Grade of Service - GOS
4. Bit Error Rate - BER
5. Latency6. Jitter
7. Event Notification - EN
8. Response Time - RT
KPIs
20
Telecommunications ServicesCommunications Transport – Voice – Circuit Switched Data – Toll-Free – Combined – Private Line – Frame Relay – Asynchronous Transfer Mode – EthernetIP-Based – Premises-Based IP VPN – Network-Based IP VPN – Voice Over IP Transport – IP Telephony – Internet Protocol Optical – Synchronous Optical Network – Optical WavelengthManagement & Applications Services – Dedicated HostingAccess Services – Wireline Access (Enterprise Only)
Telecommunications ServicesCommunications Transport – Voice – Circuit Switched Data – Toll-Free – Combined – Private Line – Frame Relay – Asynchronous Transfer Mode – EthernetIP-Based – Premises-Based IP VPN – Network-Based IP VPN – Voice Over IP Transport – IP Telephony – Internet Protocol Optical – Synchronous Optical Network – Optical WavelengthManagement & Applications Services – Dedicated HostingAccess Services – Wireline Access (Enterprise Only)
Service-specific SLAsAggregated-basedAvail. (SDP-to-SDP) = 99.9%Latency (CONUS) = 70 msLatency (OCONUS) = 150 ms
Service-independent SLAsIncident-based1. TTR (W/O Dispatch) < 4 hr1A. TTR (With Dispatch) < 8 hr2. Service Outage3. On-Time Provisioning
Contract-wide Billing Accuracy
KPIsAvail. (SDP-to-SDP)
LatencyTTR
Universal contractors:
- 16 Service-specific SLAs
- 4 Service-independent SLAs
Service Level Agreements Ensure Performance
21
Competitively Priced Services
Networx prices are typically 10% to 40% lower than FTS2001 prices, depending on service and contractor
Average FTS2001/Crossover
Average Networx Universal
Average Networx Enterprise
22
Networx vs. FTS2001 Pricing Trends
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Average FTS2001/Crossover
Average Networx Universal
Overall Common Legacy Services (VS, TFS, DAA, PLS, FRS, ATMS, and IPS)
Networx vs. FTS2001 Pricing Trends
24
Average FTS2001/Crossover
Average Networx Universal
Networx vs. FTS2001 Pricing Trends
25
Networx Pricing Tool Benefits
• Price an entire network inventory
• Price individual services
• Compare prices between contracts within an acquisition
Available through Pricing Tool• Ten year pricing trends
• Key Performance Indicator (KPI) comparisons
• Un-redacted contracts
• Pricer Training & Service Guides Public Pricer URL: https://releasedprices.networx.gov/ Networx Agency Pricer: https://pricer.networx.gov/
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Vendor
A
Vendor
B
Vendor
C
Pricer
Networx – Pricing Information Access
27
Network Billing and Inventory Management
CategoryCentrilized
BillingDirect Billing
Maintain Inventory √ √
Ad Hoc Reports √ √
Management Reports √ √
Pays invoice which ensures compliance with Prompt Payment Act
√
Billing to Sub-Agency AHC √
Invoice Billing Verification √
Bill Dispute Escalation √
28
Solution Path for Government Directives
29
Networx – IPv6 Implementation Networx Contracts Section C.2.1.12:
“The Networx contractor shall ensure that services delivered support Federal Agencies as required to comply with OMB IPv6 directives.”
IPv6 requirements apply to all Networx IP-based services
Agencies ordering services will not be charged for IPv6 support Some charges for equipment/software upgrades should apply Professional services for IPv6 migration strategy are available
– Managed Network Services (MNS)– Customer Specific Design and Engineering Services (CSDES)
Ordering Service: Notate Service Order for IPv6 requirement. No CLIN identifier required, hence no charge
30
Managed Trusted Internet Protocol Service (MTIPS)
GSA/DHS MTIPS supports OMB’s Trusted Internet Connection (TIC) Initiative
Each contractor built 2 Fully Redundant Domestic MTIPS Portals All Portals are certified by DHS for initial & ongoing compliance with the
TIC Initiative Each Portal functions as an OMB approved Multi-Agency TICAP Agencies order a single CLIN for an MTIPS Port, includes:
Access to External Networks (i.e., Public Internet, Business Partner Networks)
Passive monitoring of traffic by contractor’s hosted Einstein Enclave Security Operations Center (SOC) that monitors and filters
Government traffic flows (TIC Portal) Over thirty-five Agencies have ordered MTIPS service
31
(SEDs)
TIC Portal
TIC Portal
US-CERT Operations
Tier 1ISP
Tier 1ISP
Tier 1ISP
Tier 1ISP
Tier 1ISP
Tier 1ISP
Tier 1ISP
Tier 1ISP
Tier 1ISP
Tier 1ISP
ExternalNetwork
ExternalNetwork
Agency Enterprise
WAN&
Users
Agency Enterprise
WAN&
Users
Access
MT
IPS T
ransport
Insulates Agency’s internal network from the Internet and other external networksGoal: reduce external Internet connections, enhance security
Managed Trusted Internet Protocol Service (MTIPS)
32
Services under Networx during NS/EP events conform to:
Utilizing the NCS Government Emergency Telecommunications
Service (GETS)
Utilizing the NCS Wireless Priority Service (WPS)
Utilizing the NCS Telecommunications Electric Service Priority
(TESP)
Complying with the Telecommunications Service Priority (TSP)
Protecting SS7 Signaling system and Satellite Command Links
Networx NCS NS/EP Requirements
33
Networx - Benefits
Alternative Sources
High Quality Service
Performance Based Contracts
Best Priced Services
Solution Path for Government Directives
Operations support
Successor to FTS2001 Program
34
Thank You For Your Interest
