Gatekeeper

4 Key Gatekeepers

• Hospital COO

• VP of HR

• Patient Care Manager

• Philanthropy Officer

save money or make money for the gatekeepers

Higher Patient

Satisfaction =

Scores

Higher

Reimbursement

Rates

Billions of dollars in incentives

Patients can say anything…

but

caregivers cannot

- General Responses -

Thanks so much for your note!

I’m just glad I could help.

Your kind words mean the world

to me. You are so welcome!

Replace paper card system for co-worker gratitude

64%

31%

5%

DohJeNotes @ UCSF by Type of Sender

Co-worker = 414

Patient = 200

Family of Patient = 31

Beware of the unexpected

gatekeeper

Turn your gatekeeper into the hero

Successful entrepreneurs set the context

to make choosing easy

www.dohje.com@amandakrantz

Photo Credits:Sylvar

Eric RaeberThomas Hawk

Kathryn HarperCristian Ştefănescu