Complaints Commissioned Report Lodging Complaints against Industry!

2010 Annual Report Statistics

The Industry Complaints

Story

Ivona Poyntz

I am delighted to give you my perspective

alongside others who have contributed in

auxiliary supplements and publications.

Complaints in relation to privacy issues across

the border in all consumer sections have risen

in 2010 in a number of industries. All agencies

with complaints functions must work

proactively across whole industries to ensure

systems are in place for improved future

practice.

Have you put your name on the Automatically

Reserved list? In the fall of

(Cont. on Page 2)

Complaints 2010

All Industries

Ivona Poyntz

Researcher

The Statistical Story

• 539,887 complaints in the Insurance

Industry

• 1,589,366 Health complaints

• 5,987,255 Consumerables complaints

• 364,598 Professional Services

Complaints

What does that mean???? • On the average complaints in

Consumerables were highest.

• Legal complaints were the least

amount.

• Professional Services Complaints are

rising for 2010.

• It means Complaints against a cross

section of all industries is relatively

high.

Complaint s 2010 Number

Insurance

Healt h

Consumerables

Legal

Prof essional Services

Tot al