Business Support / Dining and Meeting Services OverviewRaymond R. Davidson

Delivering management expertise to a diverse range of Corporate Services functions:

Multimedia; Computer Graphics; Business Information Research; Mail/Print; Executive/Employee Dining; Meeting/General Services

Proven leader in building world class teams across countries and cultures

Centralizing processes - maximizing efficiencies and cost saves

In-depth knowledge of office build-outs across Asia-Pacific

Day-to-day management of in-house, outsource and offshore platforms

Strategizing support to businesses and Firm to obtain critical goals

Strong focus on cost saves as regional ELO for Mail/Print - US$8mm

Consistently bettered yearly save targets of US$0.5mm

Experienced in compiling and presenting business plans and budgets to a global audience

Executive Summary

Over 100 staff throughout the region

Supporting 17 offices in 9 countries

Main support hubs - Tokyo, Hong Kong, Singapore, Mumbai

Management of FTE, direct temp and outsource support staff

Outsourced services included Mail/Print and Computer Graphics

Use of service provider in India and Manila for Computer Graphics and Business Information Research

Reporting locally to Corporate Services manager and globally to 6 New York business managers

Structure - Asia-Pacific

Services in detail - Multimedia

Multimedia - FunctionsFrom design through build-out, commissioning and operation of complex audio/visual rooms. Management expertise in the following:

EVENT PRODUCTION AND ENGINEERINGTelepresence support including bridgingIn-house and offsite event technical supportControl room operationsConference room operations and maintenanceEngineering design, installation, commission and testing

WEBCAST AND VIDEO PRODUCTIONWebcast project managementEncoding, packaging and media productionEquities daily morning meeting productionStreaming media contentBroadcast studio operation, maintenance and engineeringLive video transmissionVideo shooting and productionPost production and editing

MANAGING MULTIMEDIA SYSTEMS THROUGH THE NETWORKInvolved in the forefront of remote video conference support - activating and operating AV rooms globally from local control room computers

0

750

1,500

2,250

3,000

Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov

Asia US Europe Mumbai

Global Video Conference Volumes

Remote video conference control system breakthrough in 2004 is still being promoted by our AV consultant globally (see below)This has enabled Multimedia staff remote access to all VC rooms globally, activating the meeting rooms control panel remotely from control room PC via the web browser. In-room VC camera can act as a real time video monitor. Connecting a VC, adjusting lights and window blinds can all be done remotely

Multimedia - Asia Innovations

Services in detail - Computer Graphics / Business Information Research

Computer GraphicsA TRULY GLOBAL OPERATION

EFFECTIVE MANAGEMENT THROUGH CENTRALIZING, OUTSOURCING AND OFFSHORING PROCESSESBuilding presentation support teams throughout Asia-Pacific and EuropeIn-house graphics/presentation support centersOutsource and offshore platformsLeveraging off global resources to create efficiencies and cost savesAutomation of processesStrategic streamlining of functionsWorking with Compliance - mitigating risk in center processes

FUNCTIONSPitchbooksPresentation materials for large Events and Roadshow conferencesResearch materialsDesign and development of templates (powerpoint/word)Digital logo creation and centralized storageOn-site technical support for internal and external conferences

COST SAVES - MODELS ADOPTEDLeverage offshore platforms reducing on-shore costs24 hour service leveraging off other centers globally

CORPORATE BRANDING AND QUALITY ASSURANCEStandardized reporting and tracking globally including billable hoursConduct training sessions on automated templates – branding styles, automated excel functions

Business Information ResearchA TRULY GLOBAL OPERATION

WIDE RANGE OF DEDICATED RESEARCH RESOURCES AND TOOLSManagement of in-house and offshore platformsResearchers throughout Asia-PacificOffering centralized research capabilities including:

Comprehensive Company ResearchPIBsCompany Profile InformationDaily news run collation and distribution

Leveraging off a host of databases including SDC/Thomson, Dealogic, Factset, Factiva plus local news sourcesManaging global work queues using customized softwareResearchers globally can pick-up work from “Tracker” systemMajor clients include Banking, Strategy and EquitiesDatabase and NRTD upkeepResponsible for records management - records retention schedules, offsite storage

COST SAVES - MODELS ADOPTEDLeverage offshore platforms reducing on-shore costs24 hour service leveraging off other centers globally

CORPORATE BRANDING AND QUALITY ASSURANCEStandardized reporting and tracking globallyConduct training sessions on services to new starters plus new databases to users

Services in detail -Mail / Print

Centralized Print and DistributionCENTRALIZATION OF MAIL DISTRIBUTION AND PRINT PRODUCTION SERVICES

In-house and outsource teams throughout Asia-PacificStrategic deployment of floor print devices maximizing latest technologies, leading to greater efficiencies, cost and energy savesDesign layout, build and operation of Mail/Print centersManagement of RFP processes for both Mail and Print servicesRisk managementPrint production - high volume, quick turnaround materialsWide range of binding formatsFleet management of copiers and printersIn-take and distribution of all mail - Post Office, local and international couriersSecurity scanning of all mail entering the FirmScanning servicesSourcing best solutions for mail delivery to secondary sitesStandardized reporting and tracking metrics globallyAnalysis and reporting of print spend for each business unitPreparation of budgets and financial reportingOwner of US$8mm yearly Mail/Print budget - research printing consolidation and automation of statementsIntroducing environmental opportunities when making economic and business sense

COST SAVES - MODELS ADOPTEDLeverage off vendor buying power throughout the region – cost saves on volume in equipment and consumablesPrint strategy – consolidation of printer devices and copiersCentralized point for external print vendors for the FirmInternal print policies for both B&W and color - duplex printing, stringent control around color usage across the FirmLocal sourcing of materials

CORPORATE BRANDING AND QUALITY ASSURANCEStandardized services in print/binding – one Firm branded solutionWorking together with vendor on environmental opportunities globally

Services in detail -Executive Dining and Meeting Services

World Class OperationsFIVE STAR EXECUTIVE DINING EXPERIENCE WITH FIRST CLASS EMPLOYEE DINING OPTIONSEXECUTIVE/EMPLOYEE DINING

Management of client meeting space across Asia-Pacific

Five star hotel dining experience operating from in-house kitchens

Catering for breakfasts, lunches, dinner service and cocktail parties

External catering vendors sourced and managed

Management of vendor for employee dining in cafes and canteens - reviewing menu selections, pricing etc

Pantries and beverage supplies throughout office space

Vending machine management - selections, pricing, barrier free and energy saving technology

Environmental and Fairtrade product use whenever possible

Employee health and nutrition awareness

PROFESSIONAL MANAGEMENT OF CLIENT MEETING SPACE. EFFECTIVE BOOKING OF ALL MEETING ROOMS ACROSS THE REGIONMEETING SERVICES

Reception/Switchboard

Room booking systems

Liaise with businesses on effective use of rooms

Booking of services within meeting rooms - multimedia, dining, facilities

Partnering with Corporate Real Estate teams to maximize technology leading to cost and energy saves

Services in detail -General Support

Client PartnershipsPARTNERING WITH THE BUSINESSES TO OBTAIN CRITICAL GOALS FOR THE FIRM

GENERAL SERVICES

Liaise with business heads to strategize existing support and future requirements

Partner with Capital Markets and Investment Banking in business facilitation to generate revenue for the Firm

Seek cheaper alternatives for all Corporate Services functions through innovative ideas

Work closely with Sourcing departments in RFP of services

Negotiate T&Cs of existing and future contracts

Ensure contracts are up-to-date and cover all aspects of services

Creation of business plans and budgets for all services

Oversee stationary requirements for the Firm including business cards

Asia-Pacific environmental committee chairman - 2008

Member of diversity network and engaged in philanthropic activities