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1. w w w . i h l . r u" call-: " call- , 2006

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3. call- www.ihl.ru (495) 788-16-32 ................................................................... 33 ............................................................................... 34 ........................................................................................................ 36 .............................. 37 (). ................................................................ 40 . ...................... 46 call- ......................................................................... 48 call-/ - ? ...................................................... 48 - - ..................................................... 48 , -.............................................. 48 - .......... 50 ......................................... 50 ....................................................................................... 51 - ....................................................................................... 51 , .............................. 51 - IP...................................................................... 52 -........................................................................................ 53 c-.................................................................. 53 ............................................................ 53 . . .............................................. 54 . . ..................................... 54 ..................................................................................................... 54 in-house -........................................... 54 .......................................................................................................... 54 - inHouse .................................... 55 ................................................ 57 - Cisco Systems................................................. 59 IPSoft - Cisco IPCC ............................................. 60IPSoft Contact Center .............................................................................................................. 60 / IPSoft Agent Desktop ........................ 61 IPSoft Application Designer...................................................... 62 Cisco Systems ................................................... 63 CTI.......................................................................... 65 call- ................................................... 67 : [email protected] 3 70

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6. call- www.ihl.ru (495) 788-16-32 call- , (.. ACD , automatic call distribution). - , . .. , . . , , . , . . , , , . : [email protected] 6 70

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9. call- www.ihl.ru (495) 788-16-32 6 . , ., call-, :, 3 6, - . : , , . : [email protected] 9 70

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