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- 21. call- www.ihl.ru (495) 788-16-32 CRM-, . , , MS Access , ,
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- 23. call- www.ihl.ru (495) 788-16-32 . call- , , . , , . , . ,
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- 24. call- www.ihl.ru (495) 788-16-32 e-mail 0 25 , 677 439 181
52 5 0 , 28336 2228 727 99 1385 18993 4904 : : [email protected] 24 70
- 25. call- www.ihl.ru (495) 788-16-32 call- call- (, ) In-house
(). -. call- : call-, , () . In-house call- (, ). In-house: , .
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- 32. call- www.ihl.ru (495) 788-16-32 , , . , 7-9 , , , , , . .
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- 33. call- www.ihl.ru (495) 788-16-32 , . , . , , , . , , . , (
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- 34. call- www.ihl.ru (495) 788-16-32 , , . , , - . . , , "" . -
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- 35. call- www.ihl.ru (495) 788-16-32 (. . ) , . . , , , . : :
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- 36. call- www.ihl.ru (495) 788-16-32 ( , ) . , ., , 240 , . , .
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- 37. call- www.ihl.ru (495) 788-16-32 . " " , , . , . , , - . ,
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- 40. call- www.ihl.ru (495) 788-16-32 / . - . - . , . (). call-
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- 41. call- www.ihl.ru (495) 788-16-322.6 , , , .2.7 24 , 10.00
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- 42. call- www.ihl.ru (495) 788-16-324.8 , , .4.9 .4.10 , .4.11
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- 43. call- www.ihl.ru (495) 788-16-32 6.2 . 6.3 , , call- . : -
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- 44. call- www.ihl.ru (495) 788-16-321 . , .2 - . - . : 1. . 2.
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- 45. call- www.ihl.ru (495) 788-16-327.13 ( ) ( ) (, ). - 000
.,000 .()7.14 Cisco IPCC , - 000 .7.15 ( ) - 000 .7.16 - 7.17 4 ( 1
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(, , ..) (, ). - 000 ., 000 .()7.26 , (, ). - 000 ., 000 .()7.27 (
) (, ). - 00 .,000 .()7.28 , .- : [email protected] 45 70
- 46. call- www.ihl.ru (495) 788-16-32 . call- , . -, . Golden
Telecom Comstar UTS, ., , . , . , , . ( - ) , call- (, 1-2) . ,
call- . call- (, , ), in-house call- , . , ( business-to-consumer,
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8-800-200), .
(http://www.rt.ru/corporate/freephone/freephone/tariff/index.wbp) ,
: [email protected] 46 70
- 47. call- www.ihl.ru (495) 788-16-32 ( ). 8-800. , , 8-800-333
- (http://www.mtt.ru/services_iss_800/) 8-800 , , . . , , , , . ,
.. , call- . , , , - , , . : [email protected] 47 70
- 48. call- www.ihl.ru (495) 788-16-32 call- call-/ - ? - - . , ,
. : , , . , , . , , . /- , . - . - ( , , ) . /call-, -, , -, ,sms-,
Web- . , ( ), , . , - ( , , call-). : o - (, , web-) , . , . . , ,
, -; o (IVR) , (: , . .). , , IVR, 6570% : [email protected] 48 70
- 49. call- www.ihl.ru (495) 788-16-32 (, , ), , ; o , . , , ,
1,5 2 , , . , ; o , (, . .). , , , : , , . . , ; o ( CRM-) , , . -
. , (, - , ) - , , , , . - , . - , , , - . , -, . . , - , . - . , ,
() - : , . . ( , . .); - ; : [email protected] 49 70
- 50. call- www.ihl.ru (495) 788-16-32 - , . .; , . . - ; ( - ).
- , . , (, , ), (ih-house) - - , , .. call- ( ) , , , ? /-/call- -
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..), (, e-mail web )? , ? , ? , . : [email protected] 50 70
- 51. call- www.ihl.ru (495) 788-16-32 call- , . - . , . : , . .
, - , call-, . , , , , , . , . , . , . - , , -: . , Web, , , , . ,
. , call- . . , . -, , . call-, . -, . ( ) . , .. call- , :
[email protected] 51 70
- 52. call- www.ihl.ru (495) 788-16-32 , , ( call- ) IP-. IP- . .
, [], , IP . , , / . , , ( ) . ( ACD, IVR ..). , ( ), ( ), ( , ), (
). - IP - IP . , , ( ) LAN. ( ), IP - . - , , . , . : . IP . , , :
[email protected] 52 70
- 53. call- www.ihl.ru (495) 788-16-32 . , IP, IP. IP - IP- , , ,
. , - . IP - , , , . IP-, , , IP- . - , , . C- - . , , , , .., , ,
. , , , . , - , , -, . call-. ( , , ), . , , , , .. - . , , , . - .
: [email protected] 53 70
- 54. call- www.ihl.ru (495) 788-16-32 . . . , , . ! , , . , , ,
. ? ? , , , , . , , . , , , , , . - , .. , call- , . . , , , . . .
, , . -. () . . . , , . in-house - , - , , , . , : [email protected] 54
70
- 55. call- www.ihl.ru (495) 788-16-32 , , , - . : call-
(InHouse) call-. , , call-?, call-. , , . , , , (IVR), . - 2500 (.
) , 1.5 call- , - , , . - INHOUSE (in-house) call-, ? , , inHouse
call- . , ? in-house call , . in-house . : [email protected] 55 70
- 56. call- www.ihl.ru (495) 788-16-32 . , in-house, call- . ,
in-house , -. in-house in-house, - c . : [email protected] 56 70
- 57. call- www.ihl.ru (495) 788-16-32 , , 2005 . : , , 1 000 9
21 . : 11 11 * $4 000 = $44000. : , . 10 $3 000 1 , , $2.000 1 . ,
1 12 150 3 . . , ( call-) . (6 . . ) 1 . * 6 . . * 11 *$350 = $23
100. - $100 * 66 . . = $6 600. ( ) + : $500 * 11 = $5 500. = $3
000, 1 = $1 500 * 12 = $18 000. , . , , . , 11 . , $800 . , . ,
$800 * 12 = $9 600. call- : 5 9 21 (12 * 5 * 30/(8 * 22 = 10,25 ) +
5 8 (6,8 ). 18,5 . 18,5 * 300 * 12 = $66 600 ( , ). call- ( ). , 2
$1 800 ( call- ). $1 800 * 12 = $21 600. . , . , ( ). $300 , $3 600
. : [email protected] 57 70
- 58. call- www.ihl.ru (495) 788-16-32 call-, , , , , .., : 44
000 + 23 100 + 6 600 + 5 500 + 3 000 + 18 000 + 9 600 + 66 600 + 21
600 + 3 600 =$201 600 ( ) . , . ( , / call- 15% ) : 23 100 + 18 000
+ 9 600 + 66 600 + 21 600 + 3 600 = $142 500 ( ) + ~10 - $15 000 .
call- , : 365 000 * 3 . * $0,15 = $164 250,0 ( 15 , ~20 ). , ,
call-. , , , 10% . , , . , , ( ), call- , . , . .. , ? call-, -- .
, , , call- ( , ). : [email protected] 58 70
- 59. call- www.ihl.ru (495) 788-16-32 - Cisco Systems Cisco
Systems - (Customer Interaction Network). , IP- , . , Web, , , . .
, , Cisco Systems , , . Cisco Systems , , , , , , , , , , . , ,
IVR, . , , , .IP - Cisco Systems Cisco Systems : Cisco IPCC
Enterprise Cisco IPCC Express. Cisco IPCC Enterprise (Cisco IP
Contact Center Enterprise Edition) , , (E-Mail, Web-Chat,
Web-Collaboration, VoIP). , . Cisco IPCC Express (Cisco IP Contact
Center Express) , 75- . , . , -, IP- Cisco Call Manager, (Cisco IP
IVR), (Cisco Agent Desktop), . IPCC Express IPCC Enterprise. IP - ,
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- 60. call- www.ihl.ru (495) 788-16-32 . , , . , -, . Cisco IPCC
, (IVR) . , , , , , -. CiscoIPCC IP- ,, , . , , . Java . - Cisco
IPCC IP , :, . IPSoft - Cisco IPCC IPSoft Contact Center IPSoft
Contact Center -, Cisco IPCC, . - , . , , CRM-., CRM( ) -, . CRM, ,
. - , Cisco IPCC, . Cisco IPCC , ( Siebel, Oracle), , , (Cisco
Agent Desktop). CTI -, Cisco IP Contact Center, CRM-, , Cisco IPCC
. : [email protected] 60 70
- 61. call- www.ihl.ru (495) 788-16-32 IPSoft Contact Center -, .
, , , ,, . IPSoft Contact Center , . IPSoft. IPSoft Contact Center
-, , , , , IVR, . / IPSoft Agent Desktop : : ( , , , ..); ; HTML- :
; (barge in) ; On-line; ; CRM- (, , , ); ; . : [email protected] 61 70
- 62. call- www.ihl.ru (495) 788-16-32 IPSoft AgentDesktop IPSoft
Application Designer - IPSoft Application Designer , Cisco IPCC, -
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Systems - , . Cisco , , , . Cisco , . , . , . - , ; Cisco IOS, ; ;
. Cisco , ( ) . Cisco : - . , , . , , . - - , , , , . - / . Cisco
115 , , , (VAR) .- Cisco -, . , , , , 430 , , 60. Cisco - . Cisco ,
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- 64. call- www.ihl.ru (495) 788-16-32 . , , " ", . Cisco . , ,
Cisco 1,4 , , . Cisco -, 90% . - -, , .- , , . : (John Chambers),
(Larry Carter), - 38.099 , 15.000 -. Cisco Systems:: , ., 52, . 1,
4 , 115054, , .: +7 (495) 961-1410,: +7 (495) 961-1469Web-:
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- 65. call- www.ihl.ru (495) 788-16-32 CTI ( CTI Center of
Telephony Integration) , IP-, IP-. CTI 2002 IP- CompTek. 2003 CTI
IPSoft , IP-. , IPSoft CTI. IP-, , Enterprise Resourse Planning
/CustomerRelationship Management , , , , . CTI Center of Telephony
Integration , IP-, IP- , . CTI IPSoft ( , OSS/BSS, IP-, - (VoD,
TV-over-IP) IP-). CTI , , , IP-. , . CTI , , , . , - , . , Cisco
Systems Gold Certified Partner Cisco Systems: IP/Telephony Revised,
IP/Telephony Services Specialization, Wireless LAN PublicAccess.
CTI CiscoSystems, Intel, Microsoft, Oracle, Sun Microsystems,
Sybase, BroadSoft, Mera Networks, NetCentrex,AudioCodes, Quintum .
, () TeleManagement Forum. CTI: , IP-: IP- Video-over-IP, - ;
IPSoft , OSS/BSS, IP , IP-, - IP-; : [email protected] 65 70
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