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SIX HELPFUL TIPS TO IMPROVE YOUR SECURITY GUARD SERVICE
Tip Number 1Review the Supervision System for Security Guards
When your guards aren’t supervised they often feel that the job they are performing isn’t important
Guards then adopt unprofessional behaviorBefore signing a contract with a security guard
company, find out how it will carry out guard supervision
Supervision may be provided in several forms Random spot checks using field
supervisors Guard tour tracking systems
Guard check-Ins
Tip Number 2Assess the Tra in ing Provided to the Guards
If you are not satisfied with the service that your guards are providing, chances are their training has
been inadequate
The best way to assess the training is to sit through an orientation
This orientation is referred to as Site Specific Training
Ask questions when assessing trainingAre their post orders that can be used for
training?Whether the training occurred at your property?Who was responsible for providing the training?
How long was the training for each guard?
Tip Number 3Verify Your Guards Qualifications
You have the right to conduct an interview of any guard PRIOR to them being assigned to your
property
Most states have a specified amount of training before guards are licensed
Find out what the requirements are in your state and verify that the guards are in compliance
The initial interview is a good way of finding out what you can expect from
the guards After the interview if you don’t find the guard to be a good match, you can ask for a different
guard
Tip Number 4Perform Inspections To Improve Your Security
Stopping by your property unannounced after normal business hours is a great way of finding out how your security operates when you aren’t there
This ensures they understand their job and responsibility
While performing your inspection question your guards about their duties
Ensure that the consultant that you choose isn’t another security guard company or your results
may be biased
As an alternative, consider having your guards audited via a third party security
consultant
Tip Number 5Meet Regularly With Your Contractor
The easiest way to improve your security is to meet regularly with your security guard contractor
These meetings can be formal or informal and even be conducted by phone
The purpose of these meeting should be to provide the contractor with feedback about guard
performance
Regular meetings will help your contractor understand what is expected
Regular feedback will help you find incremental opportunities to improve your security service
Tip Number 6Choose A Quality Contractor
As with anything in life, what you put in is what you get out
You may find many security guard companies seem the same
But the quality assurance programs that help ensure you and your customers’ happiness
aren’t free
Assess the ability and track record of your security guard vendors
Choose the one that will be able to truly meet your needs
Check Out Our Blog For More Tips
Thank you for reading!These tips will help
resolve 80-90% of all security guard issues that security guard
buyers face